Special Ramadan Umrah

We had an amazing stay at Swissôtel Al Maqam Makkah and could not be happier with the experience. The hotel has excellent facilities and is extremely well maintained. The staff were... Read more

We had an amazing stay at Swissôtel Al Maqam Makkah and could not be happier with the experience. The hotel has excellent facilities and is extremely well maintained. The staff were genuinely kind, professional, and always willing to help. A special mention to the concierge team, who were consistently helpful and made everything easy for us throughout our stay. Our room was cleaned daily to a high standard, which made a big difference in comfort. We were also very grateful to be offered a very late checkout at no additional cost — a level of flexibility and hospitality that was truly appreciated. Overall, this hotel exceeded our expectations. Exceptional service, attentive staff, and a very comfortable stay. We would absolutely stay here again and highly recommend it to others visiting Makkah. Read less

The hotel is very close to Al Haram and exceptionally clean. The rooms are comfortable, and the room service staff are cooperative, responsive, and always ready to help. The breakfast was... Read more

The hotel is very close to Al Haram and exceptionally clean. The rooms are comfortable, and the room service staff are cooperative, responsive, and always ready to help. The breakfast was one of the best — if not the best — I have tried in Makkah. There is a great variety of options, and the food is truly delicious. I also appreciated that they allow guests to take their coffee outside the restaurant. The hotel is family-friendly, with a nice section dedicated to children. Outside the hotel, there are many shops and restaurants, which makes the location even more convenient. Highly recommended for anyone visiting Makkah. Read less

I had a thoroughly enjoyable stay in Makkah, and I'm delighted to share my experience. The hotel exceeded my expectations with its cleanliness, cooperative staff, and prime location near the... Read more

I had a thoroughly enjoyable stay in Makkah, and I'm delighted to share my experience. The hotel exceeded my expectations with its cleanliness, cooperative staff, and prime location near the Haram. The rooms were comfortable, and the service was top-notch, making it an ideal choice for Umrah. I particularly appreciate the respectful and attentive staff, who made our stay even more pleasant. The hotel's peaceful atmosphere and well-maintained facilities contributed to a truly premium experience. I highly recommend this hotel, especially for families, as it's safe, clean, and welcoming. The proximity to the Haram is a significant advantage, making it an excellent choice for pilgrims. A special thank you to Rouf Ahmed Bakshi(Concierge team) for their exceptional service! ❤️ Read less

I had a very pleasant stay at Swissotel Al Maqam Makkah, especially in room 4616. The room was clean, comfortable, and well organized, with a beautiful view and a very... Read more

I had a very pleasant stay at Swissotel Al Maqam Makkah, especially in room 4616. The room was clean, comfortable, and well organized, with a beautiful view and a very peaceful atmosphere despite the busy area around the Haram. The bed was extremely comfortable, the bathroom was spotless, and all the amenities were always replenished on time. What really stood out during my stay was the excellent housekeeping service. The room was cleaned perfectly every day, with great attention to detail and genuine care for guest comfort. Special thanks to Mr. Hashem Ali for his outstanding work and professionalism, and to his supervisor Mr. Idris for maintaining such a high standard of cleanliness and service. Their efforts made my stay even more relaxing and enjoyable. I highly recommend this hotel and would definitely choose it again on my next visit to Makkah. Read less

I had a very pleasant stay at this hotel. The overall service was excellent, with staff members being professional, attentive, and always willing to help. Everything was well-organized, which made... Read more

I had a very pleasant stay at this hotel. The overall service was excellent, with staff members being professional, attentive, and always willing to help. Everything was well-organized, which made the experience comfortable. I would especially like to appreciate the bell boy ( Rouf Bakshi ) and Hotel Manager ( Mr Nasri Ags ) for outstanding service. They were polite, well-mannered, and extremely helpful with luggage and guidance. Their positive attitude and professionalism truly reflected the hotel’s high service standards. Read less

Our room was very good with a full view of the Kaaba. The facilities had everything that one could possibly need and more. The food was also very good with... Read more

Our room was very good with a full view of the Kaaba. The facilities had everything that one could possibly need and more. The food was also very good with an incredible amount of variations. Would recommend this hotel fully for a close stay to the Kaaba as it only takes around 10 minutes of walking on a crowded day. If you are concidering this hotel, do yourself a favor and pick it. Read less

We are very satisfied with the hotel room and service. The things that beings the ratings down are the breakfast choice is quite limited and access to the hotel from... Read more

We are very satisfied with the hotel room and service. The things that beings the ratings down are the breakfast choice is quite limited and access to the hotel from the shopping center is quite confusing. Other than that, everything is top notch! The room was very clean, housekeeping was very attentive, even the other staff (receptionist when checking in, restaurant staff, etc) were very polite and helpful. Read less

My stay at the hotel was absolutely wonderful! Everything was spotless, the service was fast and professional, and the atmosphere was so relaxing. A special thanks to Raneem Qusti, she... Read more

My stay at the hotel was absolutely wonderful! Everything was spotless, the service was fast and professional, and the atmosphere was so relaxing. A special thanks to Raneem Qusti, she was extremely kind, helpful, and professional — she truly made my experience unforgettable. The location is perfect, and the elegant design adds a touch of luxury. Definitely a place I would love to stay at again and highly recommend! 🌟🌟🌟🌟🌟 Read less

Amazing hotel. Just need to get used to how to use the elevators and different floors numbering. Not all elevators are active all the time. Waiting time is long at... Read more

Amazing hotel. Just need to get used to how to use the elevators and different floors numbering. Not all elevators are active all the time. Waiting time is long at times for elevators. Very convenient location and very good service. Clean, professional and timely service. When you arrive, your luggage is taken and delivered to your room while you check in. Water, dental hygiene kits, quality soap, shampoo, body wash, hand soap, lotion are provided along with plenty of towels. Cleaners visit regularly to check if you need more water or for cleaning. Low speed wifi is provided. If dinner is not part of the package, it is available for a charge of 120 Riyals, definitely worth it because it is a quality and healthy buffet. Read less

I recently stayed at the hotel and was thoroughly impressed by the housekeeping services. The room was impeccably clean, well-organized, and maintained to a high standard. The bathroom was spotless,... Read more

I recently stayed at the hotel and was thoroughly impressed by the housekeeping services. The room was impeccably clean, well-organized, and maintained to a high standard. The bathroom was spotless, with fresh towels, well-stocked amenities, and no signs of dirt or grime-truly a refreshing experience. A special mention goes to Tabish, the housekeeping supervisor, who ensured everything was in perfect order. His attention to detail, professionalism, and willingness to address any requests promptly made my stay even more comfortable. Read less

Mr. Ali Al Safrani was very friendly, assisting me and all the group doing hajj tirelessly. Your housekeeping team did the work diligently. The building is very well maintained, the... Read more

Mr. Ali Al Safrani was very friendly, assisting me and all the group doing hajj tirelessly. Your housekeeping team did the work diligently. The building is very well maintained, the location is great and the hotel has many access to places. The food served was much better that the neighbourhood hotel in the clock tower. Read less

I had an excellent housekeeping experience during my stay in Room 2911. The staff was prompt, friendly, and paid close attention to every detail. The room was always cleaned to... Read more

I had an excellent housekeeping experience during my stay in Room 2911. The staff was prompt, friendly, and paid close attention to every detail. The room was always cleaned to perfection—fresh linens, spotless bathroom, and everything neatly arranged. It truly made my stay more comfortable and enjoyable. Big thanks to the housekeeping team for their hard work and professionalism. Highly recommended. Read less

I had a great experience with the housekeeping service. The staff was professional, punctual, and thorough. Every area was cleaned to a high standard 28 floor were spotless, surfaces dust-free,... Read more

I had a great experience with the housekeeping service. The staff was professional, punctual, and thorough. Every area was cleaned to a high standard 28 floor were spotless, surfaces dust-free, and the bathrooms were immaculate. They paid attention to detail and were respectful of my space and belongings.specially Thanks supervisor Mr Manna and his team Read less

I'm currently staying at this hotel and I must say, the experience has been wonderful so far. One of the standout aspects has been the housekeeping service. My room is... Read more

I'm currently staying at this hotel and I must say, the experience has been wonderful so far. One of the standout aspects has been the housekeeping service. My room is always clean, tidy, and well-stocked with everything I need. A big thank you to Mohammad Sazzad, the housekeeper who has been taking care of my room. He is incredibly polite, efficient, and pays great attention to detail. His dedication and friendly attitude have truly made my stay more comfortable and enjoyable. Keep up the great work! Read less

What a brilliant hotel. The facility, location and Concierge service was great (Amin bellman)provided good service. Also all staff make this hotel memorable and convenient for all. This was... Read more

What a brilliant hotel. The facility, location and Concierge service was great (Amin bellman)provided good service. Also all staff make this hotel memorable and convenient for all. This was my first trip to do Umrah and I was accompanied by my elderly parents. Alhanouf was brilliant at check in recognising this and providing us with a room upgrade with a Haram view and complimentary breakfast. This made all the difference for the comfort of my parents and I would commend her highly and thank her for this trip of a lifetime. Read less

We stayed at the hotel for 6 nights the hotel is a great location for the Haram including having Kaaba views however there were a few things which can be... Read more

We stayed at the hotel for 6 nights the hotel is a great location for the Haram including having Kaaba views however there were a few things which can be improved. It is also worth knowing there are 2 lifts required to get to your room but the lifts are frequent but busy at times. 1. Our room had 4 beds was to solved in a day or so however no one came to remove the beds so we were very tight on space this was agreed at check in would be resolved 2. We had to ring housekeeping several times for them to bring towels to our room given room clean was not timely. 3. Even after requesting a room clean with the sign on the door no one would come so I would have to tell the housekeeping team I saw in other rooms to clean mine or call reception to get it cleaned sooner 4. I requested a staff member to send some zamzam to my room to which he agreed and it didn't come which is disappointing 5. The check in and check out process was not efficient as there was only 1 member on the front desk and therefore took a while which isn’t great 6. On check out we called 1 hour before we wanted to leave to ensure someone was there to bring our bags and no one came and also called again. In the end we had to go downstairs and only then someone came up with me 7. The breakfast process needs to be smoother by opening all 3 areas to make it easier for everyone the queues are very long and a lot of pushing and shoving which could be avoided. 8. The breakfast drinks are very limited and need to speak to the right people to request proper krak tea. The Moroccan supervisor was great I forgot his name and was very helpful to get us karak tea with milk. 9. When the food runs out on the counter it takes a long time for the staff to refill for example I was waiting for 5 mins for bread to be refilled Read less

I recently stayed at the Swiss Hotel Al Maqam and had a truly wonderful experience. The hotel was clean, comfortable, and ideally located for everything I needed. The staff were... Read more

I recently stayed at the Swiss Hotel Al Maqam and had a truly wonderful experience. The hotel was clean, comfortable, and ideally located for everything I needed. The staff were polite and helpful throughout my stay, making me feel welcome and well taken care of. A special mention goes to Sazzad, the cleaner responsible for room 3220. He was incredibly professional, friendly, and attentive to detail. My room was always spotless and well-stocked, thanks to his hard work. It’s clear he takes pride in what he does, and it really made a difference in the quality of my stay. I highly recommend this hotel to anyone visiting the area and hope to return again soon! Read less

Staying at Swissotel Al Maqam was a wonderful experience from start to finish. The hotel’s proximity to the Haram is incredibly convenient—just take any elevator from the Clock Tower to... Read more

Staying at Swissotel Al Maqam was a wonderful experience from start to finish. The hotel’s proximity to the Haram is incredibly convenient—just take any elevator from the Clock Tower to P5, and you’re right there. Our room with a Kaaba view was beyond words—such a spiritually uplifting sight to wake up to each day. The shared mosque on P9 was another great feature, allowing us to pray in congregation with ease. I strongly suggest booking a package that includes breakfast or half board. The meals were varied, fresh, and perfect for families. What’s more, the pricing often covers two adults and two children, making it excellent value. A special mention to Mr. Mazen at the Front Desk—he made our stay even better. He’s extremely courteous, speaks English fluently, and always greeted us with a warm smile. His respectful and helpful manner really stood out. Mr. Adel at front seat while checkin was very professional, polite n humble with good command over English. Over all excellent staff in all areas. In short, this hotel offers not just convenience and comfort, but a peaceful and welcoming atmosphere that enhances your spiritual journey. Highly recommended! Read less

I must say, my experience was exceptional. The room was clean and well-maintained, providing a comfortable atmosphere for my stay. One of the standout aspects of my visit was the housekeeping... Read more

I must say, my experience was exceptional. The room was clean and well-maintained, providing a comfortable atmosphere for my stay. One of the standout aspects of my visit was the housekeeping team. They were absolutely excellent! Their attention to detail and commitment to ensuring a tidy environment truly enhanced my stay. Every time I returned to my room, it felt fresh and welcoming. Overall, I highly recommend this hotel, especially if you're looking for top-notch service and a cozy room. I look forward to returning in the future! Read less

We were in 3327 and 3328 from 24 July to 28 July When we entered in hotel we were greeted by the amazing aroma like great fragrance like oud I loved... Read more

We were in 3327 and 3328 from 24 July to 28 July When we entered in hotel we were greeted by the amazing aroma like great fragrance like oud I loved that fragrance. Very beautiful and very clean. To sum it up. It was a great stay and we had a lovely time. Read less

Ahmad Khair is great staff, he helped me a lot and showed me how to use the facilities around the hotel. I appreciate his help and he deserves 5 stars.... Read more

Ahmad Khair is great staff, he helped me a lot and showed me how to use the facilities around the hotel. I appreciate his help and he deserves 5 stars. Hotel is great and staff at the reception were great Mr. Year is amazing. Thanks to both of them. Read less

This is a nice hotel very close to the Kaaba. A short walk of 3 min leads you to the entrance of the grand mosque. The hotel is in a... Read more

This is a nice hotel very close to the Kaaba. A short walk of 3 min leads you to the entrance of the grand mosque. The hotel is in a big mall which opens into the courtyard leading to the grand mosque. Elevators that are common to the mall and the hotel are busy. The hotel has its own elevators that take you down to the haram which are less busy. The food is good. Fresh fruit choice is limited to only apples and oranges sometimes watermelon. Staff is very friendly and helpful. Mohamed took good care of me as I worked on my laptop during breakfast. Thanks Mohamed! Overall, It is very convenient for travelers willing to spend the extra bucks. Read less

The staff were fantastic to deal with and extremely helpful. They were caring and compassionate, special mention to Mr razaul bell man he ensure our stay was a comfortable one. This is... Read more

The staff were fantastic to deal with and extremely helpful. They were caring and compassionate, special mention to Mr razaul bell man he ensure our stay was a comfortable one. This is the standard of service you would expect from a five star hotel! Well done guys! keep it up! Read less

Excellent experience from check in to check out. All round great performance from staff ranging from front office, housekeeping, breakfast service. Well done team - given how busy the hotel... Read more

Excellent experience from check in to check out. All round great performance from staff ranging from front office, housekeeping, breakfast service. Well done team - given how busy the hotel is the standard is great. Perfect location and route to haram; not through the mall which is distracting and pretty busy. There will be small areas of improvement here and there but given the number of people and requests they have to deal with it’s fine. Read less

The room service needs improvement in terms of how fast they provide things. Apart from this its a good hotel. It has a separate lift which is really helpful in... Read more

The room service needs improvement in terms of how fast they provide things. Apart from this its a good hotel. It has a separate lift which is really helpful in rush hours. The Kaaba view rooms are great. The receptionist Ahmed Motwali was really nice to us which made our stay great. Overall, will recommend it. Read less

The hotel location is one of the best. The view is breathtaking and with premier view to the Kaaba straight out of the bed. The rooms are clean, spacious and... Read more

The hotel location is one of the best. The view is breathtaking and with premier view to the Kaaba straight out of the bed. The rooms are clean, spacious and well maintained. Housekeeping staff are super friendly. Special thanks to The Manager Mr. Ramadan, Supervisor Mr. Mahmoud and Abdel Hafez for their great help and professionalism. They all had a big smile on their face and willing to help! Read less

The Swiss Maqam in mecca was wonderful. The staff is so attentive and their service is excellent. I wanted to give a special thank you to Tabish he is wonderful... Read more

The Swiss Maqam in mecca was wonderful. The staff is so attentive and their service is excellent. I wanted to give a special thank you to Tabish he is wonderful and helpful. He run around making sure everything is perfect for the guests. Hardest workers I’ve seen in a long time. Would gladly come back to this hotel in future Read less

Everything was spot on! Had a great time praying next to the Kaaba within 10-15 minutes walking distance. We were given the Kaaba view rooms when picking rooms. The restaurant... Read more

Everything was spot on! Had a great time praying next to the Kaaba within 10-15 minutes walking distance. We were given the Kaaba view rooms when picking rooms. The restaurant staff were extra helpful as me, my uncle, my grandma, my mum and aunties had experienced one of the best services where tea was given when ordered politely from the waiters. The staff are always there when needed and called upon and they have the solution to any problem. Read less

Great customer service starting from concierge through front desk staff and ending with housekeeping friendly workers. I also made a mistake when entering my personal info during the reservation process... Read more

Great customer service starting from concierge through front desk staff and ending with housekeeping friendly workers. I also made a mistake when entering my personal info during the reservation process and it was solved instantly by the Duty Manager Mr. Amro who has done everything possible to make this a joyful experience! Thanks to all staff and would definitely come back again. Dr. Ahmed Hospitality Professor Read less

Pros: 1. Close to Alharm 2. Acceptable staff cooperation 3. Spacious rooms 4. Delicious breakfast menu (won’t regret it) 4. Easy checkout process through whatsapp Cons: 1. Rooms aren’t that clean, especially beds. 2. Bugs that tick and... Read more

Pros: 1. Close to Alharm 2. Acceptable staff cooperation 3. Spacious rooms 4. Delicious breakfast menu (won’t regret it) 4. Easy checkout process through whatsapp Cons: 1. Rooms aren’t that clean, especially beds. 2. Bugs that tick and caused huge swelling of hand 3. Bathroom sink isn’t draining (I had to fix it) Overall: Nice place to stay, I would come again and hopefully no cons at all. Read less

Amazing hotel, very near to the holy mosque, breakfast was perfect and has good variety. We had excellent dinner dining experience. Arabic Mix grilled was delicious. Room dinning staff’s service was... Read more

Amazing hotel, very near to the holy mosque, breakfast was perfect and has good variety. We had excellent dinner dining experience. Arabic Mix grilled was delicious. Room dinning staff’s service was courteous. Read less

Not really might type of hotel. There are too many things to mention. I would not recommend. Value for money is not there. What you pay here, in Dubai you... Read more

Not really might type of hotel. There are too many things to mention. I would not recommend. Value for money is not there. What you pay here, in Dubai you would be pleased. Read less

It is my first time staying at this place, the staff are amazing and professional. The place is so clean and smells very good. I recommend this place to whom... Read more

It is my first time staying at this place, the staff are amazing and professional. The place is so clean and smells very good. I recommend this place to whom ever want to visit Mecca. Read less

My stay at the Mövenpick Anwar Al Madinah was a mix of excellent elite benefits and some initial operational friction. Upon arrival, the check-in process was a bit complicated; the... Read more

My stay at the Mövenpick Anwar Al Madinah was a mix of excellent elite benefits and some initial operational friction. Upon arrival, the check-in process was a bit complicated; the main reception was unable to process my request to use Accor Live Limitless (ALL) points for the booking, stating they couldn't see the option. I was redirected to the dedicated Accor member desk, where the staff eventually agreed to the deduction after consulting with colleagues. It’s a great property, but as a Gold member, I found that you really need to know your benefits and be persistent to ensure they are applied correctly. ​The logistics of getting into the room also required some patience. I was told the room wasn't quite ready and that I would be contacted as soon as it was available, but unfortunately, no call ever came. I eventually returned to the desk myself after the Asr prayer to successfully finalize the check-in. On the positive side, my Accor Gold status was ultimately recognized with a room upgrade, and the view from the room was truly fantastic. It’s a solid room product that makes the wait feel worth it once you are finally settled in. ​In terms of location, the hotel is well-situated, though it is worth noting for fellow travelers that it involves a slight detour to reach the Haram gates when compared to the more direct path from the Sofitel Shahd Al Madinah. While the walk is manageable, those prioritizing the absolute shortest distance might notice the difference. Overall, it’s a high-quality hotel with excellent views and strong status recognition, provided you don't mind navigating some initial communication gaps at the front desk. Read less

Exceptional Service from Joud at the ALL Accor Desk I would like to sincerely thank Joud at the ALL Accor Desk at Anwar Al Madinah Mövenpick Hotel for her outstanding service. From... Read more

Exceptional Service from Joud at the ALL Accor Desk I would like to sincerely thank Joud at the ALL Accor Desk at Anwar Al Madinah Mövenpick Hotel for her outstanding service. From the moment we arrived, she was warm, professional, and extremely attentive. As an ALL Gold member, we truly felt valued. Joud went above and beyond to ensure we were comfortable and arranged a fantastic room upgrade for us, which made our stay even more special. Her efficiency, kindness, and genuine willingness to assist reflect the highest level of hospitality. She handled everything smoothly and made the entire check-in experience effortless. Staff members like Joud are a true asset to the hotel and a perfect example of what excellent customer service should be. Highly appreciated and strongly recommended. Read less

Overall, a very convenient place to stay. The check-in process was smooth and easy, and the staff at reception and checkout were very friendly, helpful, and welcoming. The location is definitely... Read more

Overall, a very convenient place to stay. The check-in process was smooth and easy, and the staff at reception and checkout were very friendly, helpful, and welcoming. The location is definitely one of the biggest advantages. It’s extremely close to the mosque near Gate 327, literally less than a five-minute walk. There are also small stores right outside the hotel on both sides, and if you cross the road you’ll find food places and other shops as well. The room had all the basic essentials and was comfortable overall. We also had suhoor included in our stay, and it was very good with a lot of variety. Definitely recommended. They also offer paid parking at 5 SAR per hour, which is helpful if you’re driving. As for the downsides, the room key card system was quite faulty. The slot where you insert the card to unlock the door often didn’t work properly. It sometimes took many attempts to get it to switch from red to green, and I remember spending a couple of minutes just trying to enter the room. The housekeeping indicator and doorbell system were also not functioning properly. The standard has dropped a bit compared to before, but overall, considering the location and convenience, it’s still a good option for visitors. Read less

Overall great location, walking distance from Masjid Nabwi, there’s a mall located in basement, restaurant and breakfast is top notch. Salama from reception was exceptional. The cleaning staff was so efficient... Read more

Overall great location, walking distance from Masjid Nabwi, there’s a mall located in basement, restaurant and breakfast is top notch. Salama from reception was exceptional. The cleaning staff was so efficient and the restaurant staff was always going above and beyond esp during Ramadan sahoor when there was limited time. They were running around offering chai and water or juice to everyone. Their kindness did not go unnoticed. Would stay here again. Read less

Our stay was truly satisfying. We were pleasantly surprised with a room upgrade and received a beautiful view of Masjid Nabawi. Thank you to Mr. Salama for the warm and... Read more

Our stay was truly satisfying. We were pleasantly surprised with a room upgrade and received a beautiful view of Masjid Nabawi. Thank you to Mr. Salama for the warm and welcoming hospitality. Alhamdulillah, our worship experience was very comfortable as the hotel provides very close access to the women’s entrance of Masjid Nabawi. The food at Al Salam Restaurant was also excellent, with a wide variety of delicious options, complemented by a stunning view of Masjid Nabawi. We will definitely choose Al Anwar Mövenpick Hotel again whenever we stay in Madinah. Read less

I was really impressed with the housekeeping service during my stay. The staff were attentive, friendly, and thorough in keeping the room spotless each day. Fresh linens and towels were... Read more

I was really impressed with the housekeeping service during my stay. The staff were attentive, friendly, and thorough in keeping the room spotless each day. Fresh linens and towels were always provided, amenities were neatly restocked, and the room smelled clean and welcoming after every service. Read less

I honestly have no idea how this hotel has a 5 star rating . It doesn't even deserve 1 star. Everything about the hotel is vintage , old , mouldy ,... Read more

I honestly have no idea how this hotel has a 5 star rating . It doesn't even deserve 1 star. Everything about the hotel is vintage , old , mouldy , broken , worn out . From the beds , bathrooms , towels , elevators it all needs to be renewed. It's so bad that i feel there is no hope , they need to demolish and build a new hotel . The only thing that kept me there was i could not get a refund and the breakfast was good , good waiters , good clean food , nice view Read less

We had a very disappointing stay at the Mövenpick Hotel. Although it’s rated as a 5-star property, our experience felt more like a 1-star. We booked three rooms for the... Read more

We had a very disappointing stay at the Mövenpick Hotel. Although it’s rated as a 5-star property, our experience felt more like a 1-star. We booked three rooms for the family and paid a significant amount, but the service and conditions were far below expectations. Some of the issues we faced: 1. The toilet had leaks and an unpleasant odor. 2. Reception staff were unhelpful, especially when it came to resolving a card blockage issue. 3. Chairs in the reception area were very dirty. 4. The porter (bagagiste) openly asked for money and gifts, which felt highly unprofessional. 5. We had elderly guests in our group who needed assistance, but when help was required, no one from the staff came forward. 6. The shower door was broken when asked the housekeeping to fix it no one came. Overall, we would rate this experience 1/10. We do not recommend this hotel and will certainly not be returning. The high rating (4.5 stars on Google) does not reflect the reality we encountered. You may wish to try it for yourself and form your own opinion, but for us, it was the worst hotel experience we’ve had. Read less

Our stay at the Mövenpick was nothing short of exceptional. Nestled in a prime location, the hotel offers convenient access to everything one could wish for—whether it’s the spiritual serenity... Read more

Our stay at the Mövenpick was nothing short of exceptional. Nestled in a prime location, the hotel offers convenient access to everything one could wish for—whether it’s the spiritual serenity of nearby holy sites or the ease of reaching restaurants, shopping centers, and local attractions. The surroundings are vibrant yet peaceful, making it the perfect retreat after a long day. What truly made our experience unforgettable, however, was the warm welcome and outstanding service provided by Mr. Khaled at the reception. From the moment we arrived, he made us feel genuinely cared for. His professionalism, patience, and attentiveness went far beyond expectations. Whether it was assisting with check-in, offering helpful tips about the area, or ensuring we were comfortable throughout our stay, Mr. Khaled's hospitality left a lasting impression. It's rare to come across someone so dedicated to guest satisfaction, and he truly represents the heart and soul of Mövenpick. Because of him, our stay felt more personal, more comfortable, and more memorable. Highly recommended—not just for the excellent location and amenities, but for the exceptional people like Mr. Khaled who make you feel at home. We’ll definitely return! Read less

I had a reservation for two rooms: one with a large bed and another with two separate beds. However, when I arrived, the receptionist mistakenly gave me a room with... Read more

I had a reservation for two rooms: one with a large bed and another with two separate beds. However, when I arrived, the receptionist mistakenly gave me a room with four beds. I explained that it wasn’t what I had booked and asked her to correct it. After waiting for about 10 minutes, she told me she couldn’t do anything because many people were waiting — which left me feeling disappointed and exhausted. Luckily, another staff member who was sitting in the manager’s office noticed me and came over to ask if she could help. I explained my situation to her, and she immediately took care of everything with professionalism and kindness. She corrected the mistake and gave us exactly the rooms we had reserved. Her calm and respectful attitude made a big difference… even my niece was happy and excited to speak with her. Although I don’t know her name, I truly appreciate her help. She’s a great example of someone who respects her work and the guests, and she turned a negative experience into a very positive one. Thank you.. Read less

It's fine but a 5-star hotel, this ain't. It's fine if all you need is a comfy bed to sleep in and a clean room to relax in. It's not... Read more

It's fine but a 5-star hotel, this ain't. It's fine if all you need is a comfy bed to sleep in and a clean room to relax in. It's not luxury but it's good. The room feels awfully dim because of the lack of any lights in the ceiling. But I can tell they put in the work to keep it clean so that's good. Read less

Very disappointed with the hotel. Definitely not 5 star standard. I would rate this hotel overall 3 star. The room space is very tight. Furniture is very out dated and... Read more

Very disappointed with the hotel. Definitely not 5 star standard. I would rate this hotel overall 3 star. The room space is very tight. Furniture is very out dated and looks tacky and cluttered. On arrival, floor looked dirty, like it hadn't been hoovered in so many days. Bed sheets were stained and pillow had a big boggie on it 🤢. The next day, house keeping came to the room. We asked them to do the usual cleaning and to change the bed sheets. We also reported the blocked sink. They quickly unblocked the sink, gave us some water bottles and toilet rolls then sprayed air freshener in the room and left. We had to call them back, and asked them to change the covers. The cleaners were not happy about this. They showed so much attitude like they did not want to be doing their job even though we we were so nice to them and did not even complain about all the mess and dirt in our room. This is not the kind of service we expect from a 5 star hotel. Read less

The housekeeping staff did a fantastic job throughout my stay. The room was always spotless, toiletries were replenished daily, and the bed was perfectly made every time. Truly appreciated the... Read more

The housekeeping staff did a fantastic job throughout my stay. The room was always spotless, toiletries were replenished daily, and the bed was perfectly made every time. Truly appreciated the attention to detail. Read less

The only thing going for the place is location. The room was dirty all beds had to be changed because they had visible black marks which even the staff couldnt deny. The... Read more

The only thing going for the place is location. The room was dirty all beds had to be changed because they had visible black marks which even the staff couldnt deny. The flushes constantly stop working. maintainence staff doesnt show up to fix it. they expect you to stay in your room the entire day so they can do basic bathroom maintainence at a random time of their choosing. After starting the process from approx 7 am of complaining about the bathroom at 10 in the night i had a break down. Mr Khalid the manager was patronizing and rude. other guests had to step in to help with getting me some attention. important to note arabic speaking men spoke up because that was the only way mr khalid gave any attention. This by far has been a horrible stay. one comes for prayer and peace all i got was racism and sexism from mr khalid and his team. There are many more hotels in this area dont waste your spiritual journey by staying here. Read less

Only thing this hotel is going for itself is location. Otherwise rooms are way past showing their age. Restaurant food is mediocre at best. Just edible and no change in... Read more

Only thing this hotel is going for itself is location. Otherwise rooms are way past showing their age. Restaurant food is mediocre at best. Just edible and no change in menu. You're paying for the location. Not worth the extra cost. I'd recommend the Hilton or Dar El taqwa. Less people and better service and rooms. Read less

I had a great stay at this hotel, and I was especially impressed with the cleanliness throughout the property. The rooms were spotless and clearly maintained with care—everything was fresh,... Read more

I had a great stay at this hotel, and I was especially impressed with the cleanliness throughout the property. The rooms were spotless and clearly maintained with care—everything was fresh, tidy, and well-organized. The bathrooms were also thoroughly cleaned, with no signs of dirt or wear. Even the kitchen area was in excellent condition, which really added to the comfort of my stay. It’s clear that the housekeeping staff takes pride in their work. Overall, the cleaning services were top-notch and made a big difference in my experience. Read less

Anwer Al madinah movenpick on of the best hotel in madinah. This hotel housekeeping staff service very good. Room cleaning very good. Toilet clean very good also smell nice. Kitchen... Read more

Anwer Al madinah movenpick on of the best hotel in madinah. This hotel housekeeping staff service very good. Room cleaning very good. Toilet clean very good also smell nice. Kitchen clean and position good. I am very happy. Inshallah I will come back again stay this hotel. Thanks Room boy Mr Rabbi and Mr Riyaz. Read less

The only thing I have to say is to check in after 4pm. Do not bother trying to check in early as rooms are not available specially during peak umrah... Read more

The only thing I have to say is to check in after 4pm. Do not bother trying to check in early as rooms are not available specially during peak umrah śeason. Aside from this, the hotel staff is ultra helpful, the concierge staff is prompt, courteous and trustworthy. Room service is immediate, despite full occupancy 365 days a year. Check out is as simple as A.B.C.... Read less

We were there on a short two night trip. Overall it was good experience. The breakfast options were good and fresh. Dinner buffet was good too. Rooms were clean. Shower... Read more

We were there on a short two night trip. Overall it was good experience. The breakfast options were good and fresh. Dinner buffet was good too. Rooms were clean. Shower and toiletries were well maintained and provided. There was smoking smell in non smoking floors though. But overly good experience. Location was perfect. Read less

The breakfast is good but still need improvement for variants, the room service is good but the laundry was not good enough because we lost our T-shirts (two), and the... Read more

The breakfast is good but still need improvement for variants, the room service is good but the laundry was not good enough because we lost our T-shirts (two), and the laundry guys still didn't found it at our last night. But the room is cozy and clean Read less

Considering the reputation and the price I paid for my stay, I had expected a higher level of service and attention to detail. Unfortunately, these issues with the air conditioning,... Read more

Considering the reputation and the price I paid for my stay, I had expected a higher level of service and attention to detail. Unfortunately, these issues with the air conditioning, side lamp, and TV reception left me disappointed. In conclusion, my experience at this well-known hotel was far from what I had anticipated. The malfunctioning air conditioning system, faulty side lamp, and poor TV channel reception significantly impacted the quality of my stay. I hope that my feedback is taken seriously by the hotel management, and they work towards enhancing their services to provide a more enjoyable experience for their guests in the future. Read less

Stayed at this hotel during Hajj season. The room was comfortable and spacious for two people. Very near to the Masjid Nabawi, at gate 328. Has shopping complex below the... Read more

Stayed at this hotel during Hajj season. The room was comfortable and spacious for two people. Very near to the Masjid Nabawi, at gate 328. Has shopping complex below the hotel. Convenient to go shopping around the area. Overall, had a great experience staying at the hotel with great services. Read less

Food was good. Service at reception was excellent. We had to change room as the first room was very dirty. The second room was much better and cleaner. The room Service... Read more

Food was good. Service at reception was excellent. We had to change room as the first room was very dirty. The second room was much better and cleaner. The room Service was kind of good.. had to search for them the whole day just to give toothbrush and towels. In the morning at around 7.30,we pressed the button to clean our room, we came back at 14.00, the room was still not cleaned! Apart from 2 sockets, none worked. We had to wait to charge our phones Read less

Excellent overall experience, would recommend. The check-in, check-out was efficient. The hotel staff was also kind and accommodated our room request for adjoining rooms on shorter notice. Rooms were clean,... Read more

Excellent overall experience, would recommend. The check-in, check-out was efficient. The hotel staff was also kind and accommodated our room request for adjoining rooms on shorter notice. Rooms were clean, properly air-conditioned, good amenities. The breakfast buffet also offered a variety of food. Location was convenient and very quick to use elevators to exit and enter. Only thing was one room was quite cold and the thermostat could not be adjusted, but did not detract from comfort much. Insh’Allah would choose to stay here next time as well. Read less

The only good thing about this property is the location. The rest everything makes it even less than 3 star hotel. Room was super dirty and was so smelly. Beds were so... Read more

The only good thing about this property is the location. The rest everything makes it even less than 3 star hotel. Room was super dirty and was so smelly. Beds were so much uncomfortable. Bathrooms were having such a disgusting smell. Only cigarette 🚬 smell was keep coming everywhere. There's no towel in the washroom. Upon asking the Housekeeping team working in the corridors they said, what to do it's supervisor mistake he didn't check the room. Check in process was so time taking even though there's no rush. Only 1 person was ahead of us but the staff was so "lazy" and was not paying attention. Check in staff didn't provide us with the room keys / card and asked the bell boy to drop us to the room. Bell boy opened the room with the master key and handed over the same to us - upon asking why master key, he smiled and went out of the room. At the time of Check-out, the lady at the reception was shocked to see the master key and asked me how come I've that key - I explained all this to her. Other than its great location, I didn't find any single value for money about this hotel. If anyone from the management side wants to discuss more; I'm happy to share more as well. Read less

The hotel looks good, but the furniture is kind of old and not upgraded. The location is excellent and close to women entrance for the mosque. The buffet for the... Read more

The hotel looks good, but the furniture is kind of old and not upgraded. The location is excellent and close to women entrance for the mosque. The buffet for the breakfast was included and it was nice and has varities. For dinner, you can pay 150 SR per person and very nice food like rice, fish and different kinds of fruits Read less

I have had multiple surgeries its very difficult to take shower i told at the reception i need a chair or please change the room , i came to know... Read more

I have had multiple surgeries its very difficult to take shower i told at the reception i need a chair or please change the room , i came to know other rooms had sitting place in the shower area. But they didn't do anything for our problem. There is no sitting arrangement in bathroom it's very uncomfortable for disabled people and aged people as well. And there is no chair in the room with back rest only stools were there . Read less

Facility is good but not up to a 5 start hotel that I would have expected. Response time of cleaners and receptionist is extremely slow. The rooms are comfortable and... Read more

Facility is good but not up to a 5 start hotel that I would have expected. Response time of cleaners and receptionist is extremely slow. The rooms are comfortable and has Haram Mosque view which is breathtaking. The services here as tremendously improved compared to the last time I was here. It's been a little upgrade which is super cool Read less

I have been coming here for over 20 years and have found the manager and the staff at the restaurant to be courteous and helpful. The staff has maintained... Read more

I have been coming here for over 20 years and have found the manager and the staff at the restaurant to be courteous and helpful. The staff has maintained proper hygiene in preparing different food with a wide variety. The food is delicious and excellent. Keep up the good work ethics and services. Read less

Almost excellent! Windows were dirty outside from the rain and crescents at breakfast were not fresh. Otherwise everything was extraordinary, from cleanliness to the view from my bedroom, staff was... Read more

Almost excellent! Windows were dirty outside from the rain and crescents at breakfast were not fresh. Otherwise everything was extraordinary, from cleanliness to the view from my bedroom, staff was polite and so welcoming! The room was spacious, the bed was so comfy! Serenity ambiance as well and beautiful view of the mosque and piazza at breakfast made everything so inspiring! Thank you for this very pleasant stay! Read less

The hotel location is priceless. Very close to the mosque, especially the women entrance. Rooms are spacious and super clean. Staff are super friendly and professional. I could not gave... Read more

The hotel location is priceless. Very close to the mosque, especially the women entrance. Rooms are spacious and super clean. Staff are super friendly and professional. I could not gave more than 2 stars because of the following: 1- room furniture's are old and aged. 2- toilets seems poorly maintained. 3- During breakfast, the served orange juice was expired. I informed the staff at the restaurant two times few minutes apart and kept watching and waiting for their action to remove the juice containers but they didn't. 4- shower cabin was too small. 5- the hotel strangely designed for small size short Asian guests. I am not that tall guy! I am 190 cm tall. The ceiling height is low i could touch the ceiling while walking in the hotel corridors. I had to really bow down to open the door as the door knob is close to my knees. Toilet basin and commod were very low. Read less