Ramadhan & Easter Break 2023 Umrah

We had a very good stay at Makarem Ajyad Hotel during our visit to Makkah. The location is excellent and very close to Al Haram. We faced some problems with our... Read more

We had a very good stay at Makarem Ajyad Hotel during our visit to Makkah. The location is excellent and very close to Al Haram. We faced some problems with our travel agency in Morocco (Mekroy Travel), but the hotel staff handled everything professionally and managed to resolve the situation quickly, which we truly appreciated. Special thanks to Ryad, the Assistant Housekeeping Manager, for his kindness and professionalism, and also to Chef Charaf Eddine and the food team for the very good meals throughout our stay. The staff really made our experience comfortable and enjoyable. Highly recommended. Read less

So many reasons to prefer it over the elite hotels in front of the Haram. Firstly, it's a proper 5 star hotel, but not a mega sized hotel, therefore not crowded... Read more

So many reasons to prefer it over the elite hotels in front of the Haram. Firstly, it's a proper 5 star hotel, but not a mega sized hotel, therefore not crowded at all, extremely easy to get in and out of. 5 fast elevators, and I never saw any of them being overcrowded. The location is excellent, about 5-6 minutes walk to King Abdul Aziz gate. The breakfast was one of my favorites, lots of varieties, different types of breads, fruits and veggies, continental, middle eastern, south Asian, east Asian, so many different cuisines to choose from. The rooms were spacious and had amenities like iron, electric kettle, coffee maker, refrigerator. Bathroom was also spacious and had all the relevant stuff. Lastly, the staff and level of service was excellent. The response on our requests was rapid and efficient. Highly recommended. Read less

مَا شَاءَ ٱللّٰهُ‎ (mā šāʾa llāhu, “what God wills”) very close to King Abdul Azeez gate and Safa exit. Service and food were excellent. Rooms and staff was really nice. Beds were... Read more

مَا شَاءَ ٱللّٰهُ‎ (mā šāʾa llāhu, “what God wills”) very close to King Abdul Azeez gate and Safa exit. Service and food were excellent. Rooms and staff was really nice. Beds were comfortable. Would definitely recommend this for future states. The only negative is if you are towards the street side and on the lower like fourth floor on down, you’re gonna hear the horns from the cars so better to get a room facing the north or the Kabba so you don’t have to listen to the horns from the cars Read less

Makarem Ajyad Makkah is a very good hotel with an excellent location, very close to Haram, making it very convenient for Umrah and prayers. The room stay was comfortable, and... Read more

Makarem Ajyad Makkah is a very good hotel with an excellent location, very close to Haram, making it very convenient for Umrah and prayers. The room stay was comfortable, and the breakfast was good. Special thanks to the housekeeping team for their quick and prompt response to all requests. In particular, Mr. Nizam Uddin and Mr. Masood provided professional, helpful, and attentive service for Room 801. Their support made a positive difference during the stay. Highly recommended for guests looking for comfort and proximity to Haram. Read less

We had a lovely stay in the deluxe suite as it's ideal for a family. There was an issue with the booking but it was resolved by the reservation manager... Read more

We had a lovely stay in the deluxe suite as it's ideal for a family. There was an issue with the booking but it was resolved by the reservation manager Abdullah efficiently and to our satisfaction. The house keeping staff were helpful and provided us with items we needed. Read less

wonderful hotel. Rooms are clean, comfortable, and excellent service. Special thanks to staff member Javed Ahmed for his outstanding hospitality. he truly went above and beyond. I believe such dedication... Read more

wonderful hotel. Rooms are clean, comfortable, and excellent service. Special thanks to staff member Javed Ahmed for his outstanding hospitality. he truly went above and beyond. I believe such dedication deserves recognition. Highly recommend this hotel! Read less

The hotel is good, the room is nice, and the food at the restaurant is delicious. However, I kindly request that the issues regarding maintenance and cleanliness be addressed. I would... Read more

The hotel is good, the room is nice, and the food at the restaurant is delicious. However, I kindly request that the issues regarding maintenance and cleanliness be addressed. I would also like to extend my sincere thanks to Miss Haneiyah and Mr. Salem from the Food & Beverage Department, as well as Mr. Rami from the Reception for their excellent service. Read less

No doubt, location is great. Staff from reception to dining very friendly and professional. Rooms are little small very very clean. Breakfast is great. Our stay was pleasant as whole family... Read more

No doubt, location is great. Staff from reception to dining very friendly and professional. Rooms are little small very very clean. Breakfast is great. Our stay was pleasant as whole family loves it. Inshallah we will stay again. Try to respond guests’ email with effective communication. Please keep the high standard. Thanks Aftab Ahmad Read less

It was one of my best stays in Makkah. The rooms are very comfortable with spacious washroom. All the basic equipments are available in the room. Location is excellent, only... Read more

It was one of my best stays in Makkah. The rooms are very comfortable with spacious washroom. All the basic equipments are available in the room. Location is excellent, only 4/5 minutes walk from the hotel to the Haram entrance gate. The staffs are very responsible & helpful. The guard helped us a lot with the parking. The bellman nazrul & mannan r recommendable. InshaAllah will visit the hotel again. Read less

Very good service and hotel over all. It was very clean and the staff was very kind too. We had a nice and pleasant stay at the hotel. Special recognition... Read more

Very good service and hotel over all. It was very clean and the staff was very kind too. We had a nice and pleasant stay at the hotel. Special recognition to the restaurant's chief, the food was great ! Thanks again for everything. Read less

Stay away at all costs. Very very dirty. The reviews on here are lies. No fresh coffee for breakfast. Charging 25 sar for a coffee at the coffee shop. Found... Read more

Stay away at all costs. Very very dirty. The reviews on here are lies. No fresh coffee for breakfast. Charging 25 sar for a coffee at the coffee shop. Found a cockroach in my room. Carpet is extremely dirty. About 15 min walk to haram. Very overpriced hotel. Definitely not a 5 star hotel. Cleaning staff tried their best, and was very nice. But no use when the hotel carpet is very dirty and smells. This hotel needs to buy new carpets. Read less

The room is spacious. The staff and services are good. So far, staying here very pleasant and thanks to Shafiq and Shahar for the cleaning and housekeeping services. With a... Read more

The room is spacious. The staff and services are good. So far, staying here very pleasant and thanks to Shafiq and Shahar for the cleaning and housekeeping services. With a good attitude and friendly makes my stay more comfortable. The location is also not far yet not that close to Masjid. Alhamdulillah Read less

I had a pleasant 2-day stay at Makarem Ajyad Makkah Hotel. The room was comfortable, clean, and well-maintained, providing the perfect place to relax after a long day. Breakfast at the... Read more

I had a pleasant 2-day stay at Makarem Ajyad Makkah Hotel. The room was comfortable, clean, and well-maintained, providing the perfect place to relax after a long day. Breakfast at the Zamzam Buffet was a highlight of my stay. The variety of dishes was impressive, and the service from the waitstaff was excellent. The dining area was spotless, and the team maintained a high level of hygiene while being friendly and welcoming throughout. The lobby was a bit crowded at times, but it’s understandable given the hotel’s prime location and popularity. However, the complimentary station of snacks and drinks in the lobby was a fantastic touch. A big thanks to the chef and the team for this thoughtful gesture. it truly enhanced the experience. Overall, I enjoyed my stay and would highly recommend this hotel for its comfort, excellent service, and attention to detail. Read less

Here's a review about my stay at the Ajyad Makareem Makkah hotel: I recently had the pleasure of staying at the Ajyad Makareem Makkah hotel, and I must say it was... Read more

Here's a review about my stay at the Ajyad Makareem Makkah hotel: I recently had the pleasure of staying at the Ajyad Makareem Makkah hotel, and I must say it was an incredibly enjoyable experience. The hotel's location is superb, with only a 5-minute walk to the Masjid al-Haram gate, making it extremely convenient for performing Umrah. The hotel staff were incredibly friendly and helpful, particularly Rofiq ,Tofazzul, and Saiful Islam , the housekeeping staff member, who stood out for his exceptional warmth and hospitality. I truly appreciated the service provided by Rofiq and the rest of the staff. The hotel rooms were also spacious and clean, providing a comfortable and relaxing atmosphere during my stay. The facilities provided were comprehensive and adequate. I thoroughly enjoyed my stay at the Ajyad Makareem Makkah hotel and hope to have the opportunity to stay again on my next Umrah journey. I highly recommend this hotel to anyone planning to perform Umrah or visit Makkah. Read less

This hotel was bad. I have no idea where they got their 5-star rating from. The only good thing is the bedding. Everything else was disappointing. The rooms are old, the... Read more

This hotel was bad. I have no idea where they got their 5-star rating from. The only good thing is the bedding. Everything else was disappointing. The rooms are old, the common areas aren’t very clean, and the reception is chaotic—I waited almost an hour for my room. There’s no parking, the bathrooms smell bad when using water. At breakfast, flies are all around you while eating. For the high price, I deeply regret not choosing the Hyatt Regency next door, which looked much better for a similar rate. I hesitated until the last minute… Definitely not a hotel I recommend. Read less

I enjoyed my stay at this hotel. The walking distance to Masjid Haram was convenient and not too tiring, and the hotel was clean and well-maintained. However, I would like to... Read more

I enjoyed my stay at this hotel. The walking distance to Masjid Haram was convenient and not too tiring, and the hotel was clean and well-maintained. However, I would like to suggest that the management provide more staff to assist with luggage during check-in and check-out. When I checked out, I requested assistance three times, but unfortunately, no one came to help. This was quite inconvenient, especially for guests with heavy luggage. I hope the hotel improves its service in this regard to enhance the guest experience. Read less

I stayed at this hotel for 5 days during Hajj time. The food was amazing. They had different cuisines and good quality food. Cleaning service was good as well. Employee... Read more

I stayed at this hotel for 5 days during Hajj time. The food was amazing. They had different cuisines and good quality food. Cleaning service was good as well. Employee Muhammad Saeed took our feedback and provided the food that we asked for. Everyone has good manners and I would give it a 5/5 experience. Also the location is so close to the Haram so it is very convenient to go their often. Read less

This is my 2nd stay in Makarem. I have really enjoyed my experience. Everything from check in to rooms to breakfast has been spot on. Room service by Br Amirul and... Read more

This is my 2nd stay in Makarem. I have really enjoyed my experience. Everything from check in to rooms to breakfast has been spot on. Room service by Br Amirul and Br Amam has been exceptional, daily servicing and change of bedding/towels. Would highly recommend this hotel on balance of quality and budget. Read less

I booked last minute in this hotel for 2 nights and I really enjoyed my stay, place is very clean, room spacious, quite, staff so friendly and helpful, they called... Read more

I booked last minute in this hotel for 2 nights and I really enjoyed my stay, place is very clean, room spacious, quite, staff so friendly and helpful, they called to make sure i am happy and asked me if there is anything i need to make me more comfortable 😍, also the place is not far from Haram only 900m which is really great specially when the weather is nice, i was lucky it was very nice cool weather at night. I recommend this hotel, great value for the price and location. Thanks and hopefully see you soon 🙏🏼🥰 Read less

The location is perfect. Wonderful staff, breakfast was amazing. I would definitely stay here again. My room is 3rd floor, Housekeeping staff are absolutely fantastic. Always smiling and helpful. They... Read more

The location is perfect. Wonderful staff, breakfast was amazing. I would definitely stay here again. My room is 3rd floor, Housekeeping staff are absolutely fantastic. Always smiling and helpful. They make you feel so special." Thank you soo much Foysal, Read less

I had a long stay in Mecca in this hotel’s suite room with my family. It was a pleasant and luxurious stay. Haram is within walking distance of 5minutes. Special... Read more

I had a long stay in Mecca in this hotel’s suite room with my family. It was a pleasant and luxurious stay. Haram is within walking distance of 5minutes. Special mention to Joshim from service staff who made sure our stay here was very comfortable every day. I would definitely recommend the hotel due to the location and my experience with the service. Thanks! Read less

Nice hotel. Close to Haram. Staff helpful and polite. Rooms lovely. Not a big hotel in comparison to others. But well run . surprisingly keen to provide good customer service... Read more

Nice hotel. Close to Haram. Staff helpful and polite. Rooms lovely. Not a big hotel in comparison to others. But well run . surprisingly keen to provide good customer service unlike most in Saudi! Breakfast needs work. Was a bit disappointing. Read less

We had a double room. The decor is modern and stylish. The room is very comfortable and large. Good bathroom too with an excellent rain shower. The coffee shop behind... Read more

We had a double room. The decor is modern and stylish. The room is very comfortable and large. Good bathroom too with an excellent rain shower. The coffee shop behind the reception area has an excellent range of sandwiches, cakes and drinks. Nice shops for dates, perfumes and abaya over there as well Read less

Very comfy for the room. Experienced with two children 10 and 9 years old were we have Umrah on August 2022. They were happy. But, need improve for the menu variety. Overall,... Read more

Very comfy for the room. Experienced with two children 10 and 9 years old were we have Umrah on August 2022. They were happy. But, need improve for the menu variety. Overall, with good quality of bed and room, we can took a good rest while we have Umrah Read less

I came here in group. Luckily my room is the best one while the others in my group were put in the other building (old building, behind the new one).... Read more

I came here in group. Luckily my room is the best one while the others in my group were put in the other building (old building, behind the new one). The condition at the old building was chaos (the table & chair arranged like warehouse, and also no bed at the other room). Terrible. But the condition in my room was perfect! So i was confused to rate this hotel 😂😅 Read less

Had the night set menu which was a lot of food but wonderful, especially the lentil soup! Hassan was great, super friendly and inviting. Would definitely eat at the hotel... Read more

Had the night set menu which was a lot of food but wonderful, especially the lentil soup! Hassan was great, super friendly and inviting. Would definitely eat at the hotel restaurant again! Read less

First time staying here. Perfect location from haram only few minutes walking. Very friendly staff and nice clean rooms and very spacious. Highly recommend everyone to check it out. Has... Read more

First time staying here. Perfect location from haram only few minutes walking. Very friendly staff and nice clean rooms and very spacious. Highly recommend everyone to check it out. Has car parkings prayer room. Read less

It's a very good experience . stuff there are very friendly and helpful. sure like in your house every thing you want you find directly. all stuff are excellent especially... Read more

It's a very good experience . stuff there are very friendly and helpful. sure like in your house every thing you want you find directly. all stuff are excellent especially Mr .Riyadh he is a kind person and very helpful he does his best to satisfy his guests sure every year l will book them also the hotel is so near to the Holly Mosque (Al Haram) thank you for all team. Read less

Nice hotel, with clean rooms. Close to Haram. Has shuttle service to a free parking area. Some elevators were not working once in a while. And there was only one shuttle... Read more

Nice hotel, with clean rooms. Close to Haram. Has shuttle service to a free parking area. Some elevators were not working once in a while. And there was only one shuttle bus to the parking area. All other services were good. Read less

Stayed at Pullman Zamzam Madinah from 13/02/26 to 16/02/26 with my family (one room for four persons). It is a very family-oriented hotel and the location is excellent—very close to... Read more

Stayed at Pullman Zamzam Madinah from 13/02/26 to 16/02/26 with my family (one room for four persons). It is a very family-oriented hotel and the location is excellent—very close to Masjid A Nabawi, which made visiting the mosque very easy and convenient. A very helpful service was the bus provided for women to reach the specific gates designated for them to enter the mosque. This made the visit much more comfortable for our family. The stay was pleasant overall. One suggestion for improvement would be to have a sound system in every room connected to Masjid Nabawi so guests can listen to the prayers from their rooms. Overall, it was a very good experience and a great choice for families visiting Madinah. Read less

I had a wonderful stay at Pullman ZamZam Madina. Everything was excellent from check-in to check-out. The location is perfect, just steps away from Masjid an-Nabawi, which made our visit... Read more

I had a wonderful stay at Pullman ZamZam Madina. Everything was excellent from check-in to check-out. The location is perfect, just steps away from Masjid an-Nabawi, which made our visit very convenient and peaceful. All the staff members were extremely cooperative, professional, and always ready to assist. I would especially like to appreciate all the Duty Managers for their continuous support and positive attitude. Due to the airspace closure, the Duty Manager kindly granted us a 25% discount, which was a very generous and understanding gesture during a difficult situation. This truly reflects their commitment to guest satisfaction. A special thanks to Ms. Linah from the Guest Relations team. She was very kind, attentive, and genuinely caring. She went above and beyond to ensure we were comfortable and even provided us with a complimentary dates box as a thoughtful gift. Such hospitality and personal attention made our stay even more memorable. Overall, it was an excellent experience, and I highly recommend Pullman ZamZam Madina to anyone visiting Madinah. Read less

I had an exceptional experience at this hotel from start to finish. The property is beautifully maintained, the rooms are spacious and spotless, near to Haram. Every detail — from... Read more

I had an exceptional experience at this hotel from start to finish. The property is beautifully maintained, the rooms are spacious and spotless, near to Haram. Every detail — from the elegant interiors to the comfortable bedding — made my stay relaxing and enjoyable. What really stood out was the outstanding service. The staff were professional, courteous, and always ready to assist with a warm smile. I would especially like to mention one of the service providers Mr. Osama Salem who was absolutely excellent — attentive, efficient, and genuinely committed to ensuring guests have the best experience possible. Their dedication made a real difference during my stay. The hospitality, cleanliness, and overall service quality exceeded my expectations. I highly recommend this hotel to anyone looking for luxury, comfort, and exceptional customer service. I will definitely return! Read less

I recently stayed at Pullman Madina, and I would like to specifically thank the Suhoor breakfast team for their excellent service. During Suhoor time, Mohammad Mohsin and Omar Mohammad took great... Read more

I recently stayed at Pullman Madina, and I would like to specifically thank the Suhoor breakfast team for their excellent service. During Suhoor time, Mohammad Mohsin and Omar Mohammad took great care of me and my family. They were very friendly, respectful, and always greeted us warmly. Every morning they made sure to bring us tea and regularly checked on our table to ensure we had everything we needed. Their kindness, attentiveness, and respectful manner truly made our Suhoor experience comfortable and special. It was clear that they genuinely cared about the guests and their comfort. We truly appreciate their wonderful hospitality during Suhoor. Thank you for making our stay even more memorable. Read less

⸻ We had a wonderful experience from start to finish. I would like to sincerely thank Abd El Raouf for his outstanding professionalism and exceptional support. He was welcoming, organized, and... Read more

⸻ We had a wonderful experience from start to finish. I would like to sincerely thank Abd El Raouf for his outstanding professionalism and exceptional support. He was welcoming, organized, and extremely helpful throughout our stay. He facilitated our entire process smoothly, handled everything efficiently, and ensured we were comfortable at all times. His positive attitude and attention to detail truly made a difference. The hotel itself was excellent — very spacious, well-organized, and exceptionally clean. The rooms were comfortable, and the overall atmosphere was relaxing and well maintained. Overall, it was a great experience, and we truly appreciate the high level of service and professionalism. Highly recommended. Read less

I recently stayed at Pullman Zamzam Medina, and I must say the location was excellent and the service was just as impressive. The breakfast buffet was outstanding, offering a wide... Read more

I recently stayed at Pullman Zamzam Medina, and I must say the location was excellent and the service was just as impressive. The breakfast buffet was outstanding, offering a wide variety and great quality. The staff truly stood out for their care and attentiveness—especially a waiter named Muhsen. When he noticed I was coughing and coming down with a cold, he kindly brought me hot water with ginger and lemon without me even asking. That thoughtful gesture went above and beyond my expectations. Thank you for the wonderful service! Read less

Very nice hotel with ample rooms which are quite spacious and kept tidy and clean. Didn't get the usual greet at the entrance to help with luggage as we did... Read more

Very nice hotel with ample rooms which are quite spacious and kept tidy and clean. Didn't get the usual greet at the entrance to help with luggage as we did in other hotels. Reception can also take ages to check in. Apart from that cleaners work to a high standard to keep the place looking good. Read less

We had a wonderful stay at Pullman Zamzam Hotel in Madinah. Everything was excellent from start to finish. The housekeeping staff were efficient, polite, and always ready to help. Breakfast... Read more

We had a wonderful stay at Pullman Zamzam Hotel in Madinah. Everything was excellent from start to finish. The housekeeping staff were efficient, polite, and always ready to help. Breakfast and dinner were both amazing – a huge selection of dishes, all fresh and delicious. The desserts were truly out of this world! A special mention to Ahmed Soliman and Omar Saleem, who were exceptionally friendly and welcoming, making us feel right at home. Overall, we cannot fault this hotel or the service. Highly recommended and we look forward to staying here again Read less

Exceptional Service from Check-In to Check-Out From the moment I arrived, I was impressed by the smooth and welcoming check-in process. The front desk staff were friendly, efficient, and genuinely eager... Read more

Exceptional Service from Check-In to Check-Out From the moment I arrived, I was impressed by the smooth and welcoming check-in process. The front desk staff were friendly, efficient, and genuinely eager to make my stay comfortable. They took the time to answer all my questions and made me feel right at home. Housekeeping was equally outstanding my room was spotless, well-maintained, and refreshed with care each day. The attention to detail and dedication to cleanliness truly elevated my stay. Big thanks to Mr Soliman and his team. Overall, this hotel exceeded my expectations with its excellent service, warm hospitality, and commitment to guest satisfaction. I look forward to returning and will gladly recommend it to friends and family. Read less

We had an absolutely wonderful stay at this hotel. The service was outstanding from start to finish. We ordered food both through room service and at the restaurant, and everything... Read more

We had an absolutely wonderful stay at this hotel. The service was outstanding from start to finish. We ordered food both through room service and at the restaurant, and everything was perfect. The room service was fast, professional, and incredibly polite, and the restaurant staff provided exceptional service as well. The food was fresh, delicious, and beautifully presented — truly on another level. The room itself was spotless and comfortable. Overall, everything was just superb — highly recommended! Read less

We had a very good experience at Pullman Zamzam Hotel. Everything went smoothly, even though they were very busy. The staff was very helpful and attentive, especially Mr. Abdul Jabbar... Read more

We had a very good experience at Pullman Zamzam Hotel. Everything went smoothly, even though they were very busy. The staff was very helpful and attentive, especially Mr. Abdul Jabbar in the dining hall. He helped us get a table and checked on us multiple times to make sure we had everything we needed. Food was good, and had a large variety. Overall an excellent stay. Read less

I had my family in 2 rooms across from each other and we had a pleasant experience. They were quick with the check in and check out process and the... Read more

I had my family in 2 rooms across from each other and we had a pleasant experience. They were quick with the check in and check out process and the rooms were clean with no issues. The rooms were adequate for our needs and we greatly appreciated the two fridges in the room and microwave. The staff were always helpful when I asked questions. Read less

I stayed at Zamzam Medina for 10 days and had a wonderful experience. The staff were incredibly friendly and always willing to help. The hotel was spotless, and the room... Read more

I stayed at Zamzam Medina for 10 days and had a wonderful experience. The staff were incredibly friendly and always willing to help. The hotel was spotless, and the room was cleaned perfectly every day. I had a standard room, which was comfortable and well-maintained. The breakfast included was delicious, with a good variety of options. The location is excellent — very close to the Haram and convenient for everything. I would definitely stay here again. Read less

Stay was good,on arrival we encountered a few complications in terms of persons however guest relations were very helpful and ensured the issue was resolved.as part of my birthday they... Read more

Stay was good,on arrival we encountered a few complications in terms of persons however guest relations were very helpful and ensured the issue was resolved.as part of my birthday they also upgraded to junior suite. The decor is very outdated however I must say all services are on point and we did not have any issues. Breakfast was very busy but easily flowing and lot of variety. Loved how close Haram was to the hotel and good location especially for the men as the gates to mosque for men were very close! Hotel is lovely staff are amazing and I had a really good stay. Read less

I had a wonderful experience at this hotel, and I especially want to highlight Mohammed Kamal for his outstanding service. From the moment I arrived, he was incredibly professional,... Read more

I had a wonderful experience at this hotel, and I especially want to highlight Mohammed Kamal for his outstanding service. From the moment I arrived, he was incredibly professional, attentive, and always ready to help with a warm smile. His generosity and genuine care for guests made all the difference during my stay. Mohammed Kamal out of his way to offer great recommendations and made sure I had everything I needed. It’s rare to come across someone so dedicated and customer-focused. He truly made me feel at home. Thank you, Mohammed Kamal, for your exceptional hospitality — you are a true asset to the hotel! Read less

Great experience! The room was really good—clean, spacious, and very comfortable. The breakfast was absolutely delicious and excellent, with a wide variety of options to choose from. The service was... Read more

Great experience! The room was really good—clean, spacious, and very comfortable. The breakfast was absolutely delicious and excellent, with a wide variety of options to choose from. The service was top-notch and made us feel right at home. A big thanks to my friend Younus for going above and beyond to help and ensure everything went smoothly during our breakfast. His support made the experience even more enjoyable and memorable. Highly recommended! Read less

Excellent Stay at Pullman Zamzam Madinah I had a wonderful experience at the Pullman Zamzam Hotel in Madinah. The service throughout our stay was consistently good — from check-in to check-out,... Read more

Excellent Stay at Pullman Zamzam Madinah I had a wonderful experience at the Pullman Zamzam Hotel in Madinah. The service throughout our stay was consistently good — from check-in to check-out, the staff were attentive and professional. The rooms are a good size, clean, and well-maintained, offering a comfortable space to relax after a long day. Both breakfast and dinner were impressive, with a wide variety of options that catered to different tastes. A special mention goes to Mahmoud, who provided exceptional service during both breakfast and dinner. His warm and welcoming attitude really stood out and made our meals even more enjoyable. Highly recommend this hotel for anyone visiting Madinah — great location, excellent amenities, and outstanding hospitality. Let me know if you want it more formal, casual, or in a different tone! Read less

Great hotel, clean and high level service. The receptionists are very professional in dealing with guests. The welcome with a smile was from all the hotel staff. Especially Islam Naji... Read more

Great hotel, clean and high level service. The receptionists are very professional in dealing with guests. The welcome with a smile was from all the hotel staff. Especially Islam Naji 🩷 The rooms are at the peak of cleanliness and the response of room service to requests was very fast compared to the size of the hotel and the number of rooms. Thanks for the great experience Read less

The hotel is incredibly beautiful, clean, and professional. We were served by Rofiqul Islam for breakfast in the VIP room, who was really attentive and helpful, and gave us great... Read more

The hotel is incredibly beautiful, clean, and professional. We were served by Rofiqul Islam for breakfast in the VIP room, who was really attentive and helpful, and gave us great advice and service. We will definitely come back again! Read less

Great hotel, very kind and helpful staff. Clean, comfortable, and the best of all the buffet, yet with great staff like Shahid. Well spoken and kind soul. One of the... Read more

Great hotel, very kind and helpful staff. Clean, comfortable, and the best of all the buffet, yet with great staff like Shahid. Well spoken and kind soul. One of the best experiences overall. Keep up the good work guys and thank you. Read less

The waiter by this name is soo friendly and well spoken. He was so pleasant to talk to and always spoke to us during breakfast and did his best to... Read more

The waiter by this name is soo friendly and well spoken. He was so pleasant to talk to and always spoke to us during breakfast and did his best to help us every-time we needed it. Always has a smile on his face as well! Hope he gets a raise because he deserves it!!! Read less

Such a good place, everything you need is within walking distance from the hotel. And you can catch all the islamic prayers in AlMasjid Al Nabawi witch is two minutes... Read more

Such a good place, everything you need is within walking distance from the hotel. And you can catch all the islamic prayers in AlMasjid Al Nabawi witch is two minutes away from you. 💯 Read less

Excellent place for stay. Rates are reasonable. The staff is most courteous and help. All of them speak English and other languages. Specially the buffet staff provide best experience. Food... Read more

Excellent place for stay. Rates are reasonable. The staff is most courteous and help. All of them speak English and other languages. Specially the buffet staff provide best experience. Food choices can be improved by adding more Pakistani, sub continent flavor. Rooms are clean but no smoking law us not followed and imposed by the hotel. One if my room was stinking with smoke and they changed it right away. Washrooms seems to need a bit TLC. Over all great experience. Read less

This hotel is a full package. Everything was on point. They have a shuttle bus for the ladies, to make it easier for us to get to the women's section... Read more

This hotel is a full package. Everything was on point. They have a shuttle bus for the ladies, to make it easier for us to get to the women's section of haram. The location in itself is great. There's plenty of shops nearby, pharmacies, hospital etc all a minutes walk away. The service was great. They would appear moments after a request. Communication was great too. Highly recommend for a comfortable stay, to make your spiritual journey special and memorable. Read less

One of the best hotel in Madinah , great location even it’s very close to the Prophet mosque , easy check in and out , The room was so clean... Read more

One of the best hotel in Madinah , great location even it’s very close to the Prophet mosque , easy check in and out , The room was so clean with beautiful view i highly recommend it , Also the hotel team has always been friendly, patient and helpful. That impressed me the most. No matter what time of day or night, you could turn to them with all your concerns especially futon she was very helpful and very very welcoming 👍🏼👍🏼 Read less

My father and I had a mixed bag of experiences at this hotel but ended up happy with the stay. When we arrived at the location we were told that there... Read more

My father and I had a mixed bag of experiences at this hotel but ended up happy with the stay. When we arrived at the location we were told that there were no rooms at the upper floors. We were given a third floor room that hadn't properly been cleaned. We were then offered a room of the same size on the eighth floor... So obviously they didn't offer the best room to us in the first place. Another problem was that after extending for one day the hotel repeatedly called us insisting that we hadn't paid. It turned out it was a fault in their system. Finally, despite making booking for 2 people, the hotel said only one person could attend breakfast. How, in a room for 2, can you say only one person could attend breakfast? Now, despite all these problems the hotel staff did provide quick solutions and were courteous and apologetic. On the final day the hotel manager called us personally and went above and beyond in apologizing and providing us with ample time to check out. The room itself was not particularly stellar. The beds were fine and I appreciated the complimentary fruits, sweets, water and utilities like iron table, prayer rug, and so on. The bathroom could be better as I really don't like open showers. The roof floor restaurant and the staff working there are excellent. The best thing about this hotel is obviously the location. You can't beat it. Read less

We stayed here for 4 days during a very busy Winter break. Despite the crowds, our experience was very good. Monir from housekeeping made sure that our room was well... Read more

We stayed here for 4 days during a very busy Winter break. Despite the crowds, our experience was very good. Monir from housekeeping made sure that our room was well stocked and everything was clean. I would recommend this hotel based on the excellent customer service. Read less

The stay was lovely. I tried not to report this as an experience in the city of the prophet ,but maybe this will help the management improve the services. The service... Read more

The stay was lovely. I tried not to report this as an experience in the city of the prophet ,but maybe this will help the management improve the services. The service is quicker and more courteous towards whites compared to others. Though they may have been in the line behind others or at the table,observed this more than once. This may be something that can be looked into. Apart from that the experience was lovely. Read less

My first stay here was really nice. The executive suite my family had booked was spacious and clean. Over time, it has began to become run down. My family and... Read more

My first stay here was really nice. The executive suite my family had booked was spacious and clean. Over time, it has began to become run down. My family and I found the beds in the twin room in the executive suite were extremely soft. I literally was in pain sleeping in that bed. 😞 We found writing and scrabbles on the lamp in the living room, marks and scratches on the wall. More work needs to go into this hotel. On the plus side, it's proximity to the Haram is pretty good. The walk isn't that far. Good exercise 🚶‍♂️👌 Read less

Exceptionally bad hotel. 5 stars? Yes they only charge like a 5 star hotel. The services? Nope. Worst services ever. Despite having checked in online we waited in the queue... Read more

Exceptionally bad hotel. 5 stars? Yes they only charge like a 5 star hotel. The services? Nope. Worst services ever. Despite having checked in online we waited in the queue and finally when it was our turn we were told that the room was not prepared and to wait for 30 more minutes. After waiting for an hour. We were brought to the dirtiest room ever. Dust everywhere. The coffee machine promised was not there. We are 4 adults yet the amenities were for a single person. Despite calling for water and amenities for hours, they ARE NOT RESPONDING! I AM HERE RIGHT NOW and even after complaining to their so called managers, none of them leading me to the real one, they are just making empty promises and doing nothing Please everyone, prefer a 1 star over this one. Trust me you would get better service and cleanliness there for the best price. I am literally being humiliated here for paying such a large amount of money. I'll see if I can attach pics to show the dirtiest of the room Read less

I have rated this hotel five stars based on earlier experience as I was impressed by the hotel service and the kindness of the staff, in addition to the newness... Read more

I have rated this hotel five stars based on earlier experience as I was impressed by the hotel service and the kindness of the staff, in addition to the newness of the hotel and its great location. However, based on my new experience I have taken two stars as it did not meet my expectations this time. The rooms’ furniture deteriorated, and so is the service especially from the reception. We asked for a room upgrade, and were told that no rooms were available although it was obvious that this was not the case, and rooms were available on the Booking. I had to speak to the shift manager to get the room upgrade. The breakfast arrived cold and did not meet the request. The laundry services are very expensive even by hotels’ standard. I am keeping the three stars for two reasons: - the swift response from the shift manager and his kindness in changing the room in a very short time. - the kindness of the housekeeping staff, especially, Suhail Rana. Read less

We did online check in ages ago. Paid in advance. And yet we are here waiting for our room to be prepared while not even given priority for the online... Read more

We did online check in ages ago. Paid in advance. And yet we are here waiting for our room to be prepared while not even given priority for the online check in. We were apologized. Like really? An empty apology? What kind of 5 star hotel is this? A 1star might be better than here. Don't waste your money in staying at this hotel. Better stay at a 1 star. Sadly I have wasted my money here Read less