Ramadhan 2024 Umrah

I would like to sincerely commend Abdur Rahman, who provided room service during my stay at Voco Hotel Makkah. I was staying in room 81107, and throughout my entire stay,... Read more

I would like to sincerely commend Abdur Rahman, who provided room service during my stay at Voco Hotel Makkah. I was staying in room 81107, and throughout my entire stay, his service stood out as truly exceptional. Abdur Rahman was incredibly responsive and attentive at all times. No matter the request, big or small, he handled everything with genuine care, efficiency, and a positive attitude. He always made sure our needs were fully understood and promptly taken care of, often going above and beyond what was expected. His willingness to help, calm demeanor, and consistent professionalism made a noticeable difference in our overall experience. What impressed me most was his readiness to assist at any moment and his ability to anticipate our needs even before we had to ask. He carried himself with kindness, respect, and a strong sense of hospitality, which truly reflects the high standards of Voco Hotel Makkah. It’s rare to encounter someone so dedicated and sincere in their role, and Abdur Rahman is a perfect example of excellent customer service. Because of him, our stay was not only comfortable but also memorable. He is undoubtedly a valuable asset to the hotel, and I hope his efforts are recognized and appreciated. Thank you, Abdur Rahman and tean, for making our stay in room 81107 and 81108 such a pleasant and stress-free experience. Read less

I had a very pleasant stay at voco Makkah, and overall everything was excellent. The hotel is located on the main road, Ibrahim Al Khalil, which makes access very convenient. The... Read more

I had a very pleasant stay at voco Makkah, and overall everything was excellent. The hotel is located on the main road, Ibrahim Al Khalil, which makes access very convenient. The check-in process was smooth and well organized. Mr. Faris at the reception was extremely helpful, polite, and professional, which made a great first impression. The rooms were comfortable, the staff were very supportive, and the cleanliness throughout the hotel was up to the mark. I stayed for 8 days with my family, and we felt well taken care of during the entire stay. I have also stayed at voco Makkah previously, and my experience then was equally good. During my earlier stay, the shuttle service was extremely convenient and available at all times, even during prayer times. The shuttle drop-off was at Clock Tower parking, which made it very easy to reach Haram. On this visit, the shuttle drop-off has been changed to Ajyad parking. From there, the walk to Haram is about 5 to 7 minutes, and the shuttle service stops one hour before prayer time. While the earlier arrangement was more convenient, the current setup is still manageable. Overall, voco Makkah is an excellent hotel with great service, cleanliness, and a prime location. I would highly recommend it for families and would be happy to stay here again in the future. Read less

Dear Team, I stayed with you for four days, and my experience was truly wonderful. My room was very comfortable with a nice view, and the hotel’s location is excellent. The staff... Read more

Dear Team, I stayed with you for four days, and my experience was truly wonderful. My room was very comfortable with a nice view, and the hotel’s location is excellent. The staff were highly professional and welcoming. Special thanks to the Front Office team, Housekeeping team, and Room Service team for their outstanding service. Everyone was caring and attentive, which made me feel truly at home. Overall, my stay was amazing. I sincerely appreciate all the efforts of the entire team, and I hope to visit again very soon. Kind regards, Muhammad Imran Read less

Honestly, this is the best hotel I’ve stayed at. The bedroom had everything we needed, and the beds were incredibly comfortable. The lobby and interior are absolutely beautiful, with a... Read more

Honestly, this is the best hotel I’ve stayed at. The bedroom had everything we needed, and the beds were incredibly comfortable. The lobby and interior are absolutely beautiful, with a café and a mall downstairs, which made everything so convenient. Stepping outside to see the Clock Tower was such a lovely view, and the hotel is only a 10–15 minute walk to Masjid Al Haram with an easy and straightforward route. The breakfast buffet and dinner offered a great variety of options, and the food was genuinely delicious. The service was outstanding everyone was welcoming, helpful, and always happy to answer any questions. Room service was also excellent, with a separate menu and delicious food. This was my parents’ and my first Umrah trip, and it was truly memorable. My parents absolutely loved the hotel, and we will definitely be back, inshallah 🤍✨ Read less

I really enjoyed my stay at the hotel.
The housekeeping service was excellent. The room was very comfortable ، large space and clean. The food buffet was excellent for both breakfast and dinner,... Read more

I really enjoyed my stay at the hotel.
The housekeeping service was excellent. The room was very comfortable ، large space and clean. The food buffet was excellent for both breakfast and dinner, and the buffet service was very good.
It would be even better if there were more Lebanese food options ☺️ The reception staff were very friendly, and there is a shuttle bus every 20 minutes to Al-Haram Al-Makki.
The hotel truly deserves its 5-star rating.
I will definitely enjoy booking with you again.
Thank you very much. Read less

I had a fantastic stay at the voco Hotel! As a Platinum member, I was pleasantly upgraded to a bigger room, which made my experience even more enjoyable. The breakfast... Read more

I had a fantastic stay at the voco Hotel! As a Platinum member, I was pleasantly upgraded to a bigger room, which made my experience even more enjoyable. The breakfast was absolutely outstanding, offering a wide variety of fresh and delicious options. The staff were incredibly friendly, attentive, and fast, making everything seamless from check-in to check-out.and after all that the hotel cost so little making comfortable for stays Read less

Provided the shuttle but still have to walk a lot to get to Haram. Rooms were decent. Cancelled the booking for us since we were bit late getting there which... Read more

Provided the shuttle but still have to walk a lot to get to Haram. Rooms were decent. Cancelled the booking for us since we were bit late getting there which was weird. Room service was available upon request. Read less

We have stayed 9 nights (4+5) during our stay in Makkah and we had a very good experience at this hotel from check in to check out. Rooms and washrooms... Read more

We have stayed 9 nights (4+5) during our stay in Makkah and we had a very good experience at this hotel from check in to check out. Rooms and washrooms were neat and clean. Service was very good, room cleaning, room service everything was top notch. This hotel gives you facility of 5 star hotel in 2 star hotel prices. Economical with luxury. Shuttle is 24/7 direct from hotel to Haram and if you're comfortable in walking you can also go to Haram by walk especially in night time which is around 1.3 km. Pro tip: go to Haram 1 hour before Salah and comeback hotel after 1 or 1 and half hour later from Salah because right before and after salah shuttle can be too much crowded as we have experienced. Read less

Value for money guaranteed. Booked King Deluxe. Absolutely loved my stay here! 🚐 24/7 shuttle service — never waited a single minute, whether from the hotel or Haram. 🛏 Room was spotless... Read more

Value for money guaranteed. Booked King Deluxe. Absolutely loved my stay here! 🚐 24/7 shuttle service — never waited a single minute, whether from the hotel or Haram. 🛏 Room was spotless — crystal clear, super clean sheets, and incredibly comfy. Staff on my floor (7th, Tower 04) were respectful, well-trained, and always on time for cleaning. Loved the thoughtful amenities: free water & tea, fridge, safe, Wi-Fi, iron & board, hygiene items, bathrobe, fresh slippers, prayer mat, Quran, hangers, weight scale, plus complimentary water & dates by reception. AC was perfect, hot water always available. Coming back after Umrah felt like coming home. ❤️ Easily 100/100 — my forever go-to hotel in Makkah. Read less

Clean, modern, and comfortable hotel just a short shuttle ride from Masjid Al-Haram. Spacious rooms, great service, and ideal for families or groups. The free shuttle runs regularly, though it... Read more

Clean, modern, and comfortable hotel just a short shuttle ride from Masjid Al-Haram. Spacious rooms, great service, and ideal for families or groups. The free shuttle runs regularly, though it can get busy during prayer times. Excellent value for a peaceful and well-managed stay in Makkah. Read less

Update: I have to update my review to reflect what happened after hajj, they decreased the number of buses significantly without considering the number of visitors still staying in the hotel,... Read more

Update: I have to update my review to reflect what happened after hajj, they decreased the number of buses significantly without considering the number of visitors still staying in the hotel, resulted in long waiting times for buses to come and waiting your turn or keep standing the whole time, this turned the movement to el haram to nightmare specially that haram gate is now shared with people of another hotels and you have to stay in same line with them. Although i was planning to consider the hotel for umrah later, but after this experience i will certainly look for another hotel near to haram as i can't guarantee the buses availability and timing. The hotel is very nice, rooms are excellent. Room service needs to be improved, it is the first time to stay in a hotel where i have to request room service when needed, and i have to specify what they are required to do, and sometimes when i request 3-4 actions, some of them are done and some don't. We stayed for 2 weeks with almost the same food everyday, but they started introducing new staff after 2 weeks. Read less

Food was the biggest let down, other than that this Hotel was pretty Okay. It's a 20 min walk distance from Masjid Al Haram. Rooms are clean! Inside looks nice,... Read more

Food was the biggest let down, other than that this Hotel was pretty Okay. It's a 20 min walk distance from Masjid Al Haram. Rooms are clean! Inside looks nice, I wish their buffet had better tasting food, it might be great tasting for others that do not like any spices/salt. Has a pretty decent market place as well. Me personally, I would have rated it higher, only if the food was better! Read less

I was extremely disappointed with my stay at this hotel. The service was unacceptable on every level — the staff were unhelpful, inattentive, and at times even rude. It felt... Read more

I was extremely disappointed with my stay at this hotel. The service was unacceptable on every level — the staff were unhelpful, inattentive, and at times even rude. It felt like customer satisfaction was the last thing on their minds. The food was by far the worst part of the experience. Most of the dishes were barely edible — poorly cooked, lacked any flavor, and in some cases This was definitely not the experience I expected, and I would not recommend this hotel to anyone looking for a comfortable or enjoyable stay. Read less

Beautiful Hotel, room service and housekeeping are excellent( food order easy and fast also delicious. Room is clean and quick housekeeping services). My only concern is telephone network are missing... Read more

Beautiful Hotel, room service and housekeeping are excellent( food order easy and fast also delicious. Room is clean and quick housekeeping services). My only concern is telephone network are missing you will find telephone network connection due to location however I’m wondering how come they are not able to fix this problem by adding cell phone towers. This is the worst issue can’t make or receive any phone call while I’m in the room and the hotel even Read less

Mohamed Zwei provided outstanding service during my stay. The toilets were cleaned thoroughly, and the room service was excellent. Everything was spotless thanks to his hard work and attention to... Read more

Mohamed Zwei provided outstanding service during my stay. The toilets were cleaned thoroughly, and the room service was excellent. Everything was spotless thanks to his hard work and attention to detail. Room 61915 was perfectly maintained — truly appreciated! Read less

Our stay at the hotel was exceptional, and a large part of this positive experience was due to the wonderful work of Mr. Mohammad Tareq who took care of the... Read more

Our stay at the hotel was exceptional, and a large part of this positive experience was due to the wonderful work of Mr. Mohammad Tareq who took care of the cleanliness of our room. His meticulousness and attention to detail really made a difference. Every day we returned to a spotless, welcoming room, arranged with care and attention to comfort. What's more, his courtesy and warm smile added a personal touch to our stay. Many thanks to him for his exceptional dedication and professionalism. He deserves our highest recognition! We are in room number 31814 Read less

Absolutely loved our stay! The room was clean, piash in restaurant veriy good service spacious, and very comfortable. The location is perfect just steps from Masjid al-Nabawi near Gate 328.... Read more

Absolutely loved our stay! The room was clean, piash in restaurant veriy good service spacious, and very comfortable. The location is perfect just steps from Masjid al-Nabawi near Gate 328. Breakfast was excellent with many options. The staff were kind and welcoming, especially Mohammad Farid from the dining area at Saja Al Madinah, who provided outstanding service with a warm smile. Highly recommended for anyone visiting Madinah. Read less

I had a wonderful experience at the restaurant in Saja Al Madinah Hotel. The food was fresh and delicious, and the atmosphere was very comfortable for me and my family.... Read more

I had a wonderful experience at the restaurant in Saja Al Madinah Hotel. The food was fresh and delicious, and the atmosphere was very comfortable for me and my family. Everything was clean and well organized, which made our visit even more enjoyable. A special thanks to the waiter Piash, who took excellent care of us. He was very polite, friendly, and attentive throughout our meal. Piash made sure that we had everything we needed and served us with a warm smile. His great service and hospitality truly made our experience memorable. I highly recommend this restaurant to anyone staying at the hotel. Great food, great service, and a very pleasant environment for families. ⭐️⭐️⭐️⭐️⭐️ Read less

⭐⭐⭐⭐⭐ Excellent Stay – Outstanding Housekeeping! I had a wonderful experience during my stay. I was in Room 1002, and everything was absolutely perfect from check-in to check-out. The room was spotless,... Read more

⭐⭐⭐⭐⭐ Excellent Stay – Outstanding Housekeeping! I had a wonderful experience during my stay. I was in Room 1002, and everything was absolutely perfect from check-in to check-out. The room was spotless, well-organized, and very comfortable. A special thanks to the housekeeping team — they were truly amazing! The room was cleaned to a very high standard every day, towels were neatly arranged, and everything was refreshed beautifully. You can really tell they take pride in their work. The overall service was excellent, staff were friendly and professional, and the atmosphere was very welcoming. I would definitely stay here again and highly recommend this hotel to anyone looking for comfort and great service. Thank you for making my stay so pleasant! Read less

Spent three nights at this hotel with my family during our Umrah trip, and the entire experience from check-in to check-out was exceptional. We truly received five-star service throughout our... Read more

Spent three nights at this hotel with my family during our Umrah trip, and the entire experience from check-in to check-out was exceptional. We truly received five-star service throughout our stay. A special thanks to sister Layan at reception, who was incredibly kind and helpful. She went above and beyond to ensure our stay was comfortable and memorable, Alhamdulillah. The buffet breakfast was excellent, offering a wide variety of delicious dishes each morning. We stayed in rooms 1428 and 1423 and the housekeeping team did a fantastic job keeping our rooms spotless and well-maintained throughout. We would definitely choose to stay here again on our next visit, inshaAllah. Read less

The welcome was truly excellent from the very first day I entered the room. I had an excellent stay at Saja Al Madinah. The hotel is clean, peaceful, and very well... Read more

The welcome was truly excellent from the very first day I entered the room. I had an excellent stay at Saja Al Madinah. The hotel is clean, peaceful, and very well maintained. The room service was exceptional, with great attention to detail. A special thank you to Mehdi Hassan, whose professionalism, kindness, and dedication truly stood out. He made the experience even more enjoyable. I highly recommend this hotel for its comfort, high‑quality service, and remarkable staff. Read less

Amazing workers on the 14th floor very accommodating and helpful. Helped us with multiple things, always kind and respectful and very sincere. Would definitely recommend and very much appreciated the... Read more

Amazing workers on the 14th floor very accommodating and helpful. Helped us with multiple things, always kind and respectful and very sincere. Would definitely recommend and very much appreciated the workers here. Rooms are very nice and big there is lots of space and not too far from the mosque. Read less

We have reached the hotel later night, the front desk receptionist was extremely nice and did our check-in immediately. He even upgrade our room for free. The hotel is just few... Read more

We have reached the hotel later night, the front desk receptionist was extremely nice and did our check-in immediately. He even upgrade our room for free. The hotel is just few steps away from our prophet's and the way takes you exactly to ladies entrance door. The hotel extremely advisable and certainly worth the money. A small request to work on enhance the quality of breakfast meals Read less

The quint room we have is great and spacious. We stayed heere before will stay again. Masjid nabavi 1 min walk frm hotel. the room clean and cleaner were great.... Read more

The quint room we have is great and spacious. We stayed heere before will stay again. Masjid nabavi 1 min walk frm hotel. the room clean and cleaner were great. Specailly sharif came to clean room evryday.Taxi and local food shop next to hotel. Some room have uhud view. Which we had last time. Read less

Stayed at saja al madinah,second floor(228)with a beautiful view of mount uhud. It only took a few minutes to reach the ladies’ section of the mosque, an incredible blessing.... Read more

Stayed at saja al madinah,second floor(228)with a beautiful view of mount uhud. It only took a few minutes to reach the ladies’ section of the mosque, an incredible blessing. Alhamdulillah. The house keeping service was excellent on this floor.Especially a big thanks to Mohammed Shahadat and Yasin Araft for coming everyday and going above and beyond. The front desk was also very helpful when my son was unwell. The breakfast could do with more of a variety. Some days the kids didn't eat as the pancakes are premade and taste rubbery. Though I did enjoy the eggs daily. The close by shops and pharmacy were really useful making it incredibly convenient. Read less

We stayed at Saja Al Madinah in February 2025 for a week, and it truly ranks among the best hotels we’ve experienced in Madinah. From our room, we had a... Read more

We stayed at Saja Al Madinah in February 2025 for a week, and it truly ranks among the best hotels we’ve experienced in Madinah. From our room, we had a beautiful view of Mount Uhud and the main roads of the city. One of the most convenient features was the side exit, which opened directly into the grand street leading straight to Masjid of RasoolAllah (SallAllahu Alayhi wa Aalihi wa Sallam). It took barely 1–2 minutes to reach the ladies’ section of the mosque, an incredible blessing. Alhamdulillah. The hotel service was generally good, though we occasionally had to remind the housekeeping staff more than once for room cleaning. Still, considering it’s one of the older and more established hotels in the area, the overall comfort and experience made up for it. One thing I wouldn’t recommend, however, is including their breakfast in your package. The buffet doesn’t quite justify the price, you can easily find better, more affordable options at nearby food spots. Another plus was the availability of useful amenities right next door including laundry shops and a pharmacy. Bin Dawood and Taiba Center are just across the street, making shopping and errands incredibly convenient. If you’re able to spend a little more, I would highly recommend this hotel. The proximity to the mosque alone is worth every riyal. Would definitely stay here again. Read less

hotel is walking distance from prophet masjid. Easy to reach with taxi and not busy area. The room has 5 comfortable beds but the room was not in good condition... Read more

hotel is walking distance from prophet masjid. Easy to reach with taxi and not busy area. The room has 5 comfortable beds but the room was not in good condition for 4 star hotel. Furniture was broken, cabinets were loose, washroom felt like its gone through fixing but quality of work is very bed. Front door lock was also not working Read less

Just came back from 2-week-long Umrah trip. We stayed at this hotel for 5 nights. The hotel is very close to harram Nabawi. You can come back between the prayers... Read more

Just came back from 2-week-long Umrah trip. We stayed at this hotel for 5 nights. The hotel is very close to harram Nabawi. You can come back between the prayers and take a quick shower or nap if you need it. The rooms are very clean and the hotel constantly smells very pleasant. The staff is very helpful and friendly. I have to specifically mention about the morning shift of the restaurant and their amazing server Islam because they truly deserve to be mentioned and remembered. They go above and beyond to keep the customers happy and well fed. Thank you brothers for helping us during our stay and leaving with great memories! Read less

Alhamdulillah very happy with our stay. Its our second time back at this hotel. I am currently staying at this hotel and would highly recommend it. The rooms are exceptionally... Read more

Alhamdulillah very happy with our stay. Its our second time back at this hotel. I am currently staying at this hotel and would highly recommend it. The rooms are exceptionally clean, spacious, and very comfortable. We also have a nice partial Haram view, which is a bonus. The location is superb, with just a short 3-minute walk to the Haram. To top it off, we got a complimentary upgrade to a three-bedroom suite with a lounge and dining area, which was a pleasant surprise. Thank you to all at Saja Read less

The hotel and the service was very well. Nishu and Shareef ensured that the rooms were cleaned every day. They were respectful and would come as in when we needed... Read more

The hotel and the service was very well. Nishu and Shareef ensured that the rooms were cleaned every day. They were respectful and would come as in when we needed and would not come into our rooms without our permission. Very respectful and very good service made our trip much easier as they would not touch or belongs but would also ensure the room was clean. Ensuring that advice and guidance was given at all times Read less

We had a wonderful stay at this excellent hotel in Madina. The infrastructure is perfect, and the room was a decent size, equipped with all the necessary amenities. Housekeeping, reception,... Read more

We had a wonderful stay at this excellent hotel in Madina. The infrastructure is perfect, and the room was a decent size, equipped with all the necessary amenities. Housekeeping, reception, and room service were all top-notch. From the bellboy to the managers, every staff member displayed genuine hospitality. The breakfast at the restaurant was another highlight of the stay. A special mention goes to the chef who was frying omelets — a humble gentleman full of energy, politeness, and respect. His cheerful attitude added a warm touch to our mornings. Highly recommended for anyone visiting Madina! Read less

Lovely hotel in a very lovely location. freindly staff especially room cleaner name is nishu n sarif. Well mannered. Looked after room really well. Couldn't fault their work. Location of... Read more

Lovely hotel in a very lovely location. freindly staff especially room cleaner name is nishu n sarif. Well mannered. Looked after room really well. Couldn't fault their work. Location of the hotel is literally minutes away from masjid nabawi h kstaff are really caring. They would always call our room to see if we need anything everyday without a miss. Rooms: 5/5 | Service: 5/5 | Location: 5/5 Read less