October Half Term Guided Umrah

We had a very good experience of staying here, not just because of its ideal location, but the services, housekeeping, professional staff. The breakfast buffets each day was extraordinary! WiFi was pretty... Read more

We had a very good experience of staying here, not just because of its ideal location, but the services, housekeeping, professional staff. The breakfast buffets each day was extraordinary! WiFi was pretty solid. Housekeeping came everyday and cleaned the room throughly. It's a massive hotel and it's a good idea to stay here for Umraah. Read less

I stayed at the Anjum Hotel for 7 nights and had a pleasant experience overall. Muhammad Aala was an excellent chef who made my omelette perfectly every morning and even... Read more

I stayed at the Anjum Hotel for 7 nights and had a pleasant experience overall. Muhammad Aala was an excellent chef who made my omelette perfectly every morning and even remembered my order each day. That personal touch really meant a lot. Room service was also great. I would especially like to mention Jamal Rahman on the 21st floor, he is a very hardworking young man and provided wonderful service. The hotel itself is good, comfortable, and well managed, though it is a bit far from Door 79 of Masjid al-Haram. Overall, it was a good stay. Read less

Honest review I can say it's over my expectations. Pros: All rooms have good view. Cooperative room service Food quality is good and high material. The entire masjid is great for me because of my baby. Very... Read more

Honest review I can say it's over my expectations. Pros: All rooms have good view. Cooperative room service Food quality is good and high material. The entire masjid is great for me because of my baby. Very near to haram but far from umra Cons: 500 sar insurance is little bit strange Room carpets need to be washed. Late check in. It was 5 PM Read less

The stay from check-in was great and very helpful. They welcomed us warmly, took all our bags from taxi to carrier, placed them in our room, and arranged room exactly... Read more

The stay from check-in was great and very helpful. They welcomed us warmly, took all our bags from taxi to carrier, placed them in our room, and arranged room exactly as we requested. The cleaning service is very polite and available 24/7. They clean even if you give them only five minutes while you’re in a rush they are always ready to help and make sure the room stays clean. I got ill during my stay and requested lemon with salt, and it always arrived within seconds. Ibrahem (Abu Amal), Chief of Staff, showed great hospitality. He always checked in to see if we needed anything and greeted us with a smile every time we saw him, he always seek feedback to ensure services are top notch , and that is highly appreciated and rarely found, he must be definitely a valuable staff member. The room had a great view of Masjid Alharam, and the breakfast had everything fresh and well prepared. Highly recommend. Read less

i am staying at the anjum hotel for 5 days today is my fourth day and before i even end my trip i can Wholeheartedly say it is the best... Read more

i am staying at the anjum hotel for 5 days today is my fourth day and before i even end my trip i can Wholeheartedly say it is the best And most convenient hotel to stay at The location is In an amazing place, meaning the views from the window are beautiful Walking to the kaaba To perform Umrah Is so fast and convenient, especially After performing when you’re tired and all you want to do is go back to your hotel. The rooms are beautifully set up beds are made every single day without fail. The hotel provides water tea, coffee, soap, shampoo, razors, anything you may need Including an iron, a hairdryer and towels they even have a safe to put valuables in. The cleaners are Mostly Bengali and are extremely respectful They won’t touch a single item that Belongs to you, which I find very important. I even left a shopping bag full of rubbish and they didn’t take it just in case it was something that belonged to me. They have a lot of respect For visitors. And have helped us out a lot, They regularly topped up our Waters etc. And I just think they make the whole Umrah process so much smoother. The hotels have many lifts, although the lifts are busy it gets the job done They have communal seating areas And shops on the bottom floor in case you need anything. The entire hotel is spotless Which is constantly cleaned throughout the day it is beautifully decorated And definitely worth the money. We had booked the hotel with a breakfast buffet that was also good. It had a quick sign in system and you was free to eat whatever you wanted. The waiters are also respectful helping whenever they can. The Food is generally good there’s a huge variety Which is good for kids and picky eaters. Hotel staff are also very Respectful who ever is reading I hope this review Helps you choose anjum hotel Because it truly is the best from my experience Read less

Had a wonderful stay at Anjum Hotel! The room was clean and comfortable, the staff were friendly and helpful, and the location was perfect. Hotel mosque, lobby and outdoor sitting... Read more

Had a wonderful stay at Anjum Hotel! The room was clean and comfortable, the staff were friendly and helpful, and the location was perfect. Hotel mosque, lobby and outdoor sitting area were top-notch. I would highly recommend this hotel to anyone looking to stay. Can't wait to come back!" Would you like me to customize it further? Special thanks to housekeeping supervisor #Saleh #Ibrahim who are very supportive, I was lost in B1 floor looking for a way to go haram. Read less

Overall stay was good with anjum hotel makkah but I'd like to highlight that bellman service was poor, upon arrival no one was available to unloaded my stuff from car... Read more

Overall stay was good with anjum hotel makkah but I'd like to highlight that bellman service was poor, upon arrival no one was available to unloaded my stuff from car & I have to managed my self. Front office staffs were not proffesional in handling guest c/i and c/o, took me more than 25 minutes in queue than I left and cancelling my extra bed request. I special thanks to HK staff mr ismail as he so helpful, polite and proffesional during my 5 nights stay along with kids. Read less

Alhamdulillah my family and I had they opportunity to make umrah last week. We stayed in Anjum Hotel. Overall the experience has been wonderful. The hotel is of close proximity... Read more

Alhamdulillah my family and I had they opportunity to make umrah last week. We stayed in Anjum Hotel. Overall the experience has been wonderful. The hotel is of close proximity to the Haram. We booked a quad room and it was clean and spacious. The breakfast spread was luxurious. The only thing I wish the hotel would consider is to have shopping next to it. Because we had to go all the way to Clock Tower and Safwah Tower to shop for souvenirs and food. Read less

Good experience at anjum. The service is great, Housekeeping MD Taskin room 1121 there's a café with many options to eat from. The workers are also wonderful. One of the... Read more

Good experience at anjum. The service is great, Housekeeping MD Taskin room 1121 there's a café with many options to eat from. The workers are also wonderful. One of the workers Shuaib, who works in the food service area was really nice, he made sure that we got anything we needed. Along side him was the breakfast manager Amjd, who is also kind and was helpful. The café on the ground floor is also a good place for food or for tea. I would highly recommend ordering the lamb chopps or the pizzas. The location is also wonderful , it's a 5 minute walking distance to masjid al haram. Overall, wonderful experience and would recommend staying at. Thank you Mr.Ajaz from Super eagle travel from Baltimore Maryland for recommending this hotel for us. Read less

Our stay at Anjum Hotel Makkah was nothing short of exceptional. The rooms were immaculate – a solid 10/10 for cleanliness, comfort, and design. The services provided were outstanding –... Read more

Our stay at Anjum Hotel Makkah was nothing short of exceptional. The rooms were immaculate – a solid 10/10 for cleanliness, comfort, and design. The services provided were outstanding – another 10/10, with the staff going above and beyond to ensure our comfort throughout the stay. The location gets an 8/10, as it’s slightly set back compared to some hotels, but still very conveniently located for easy access to the Haram. A special mention and heartfelt thanks to Mr. El Sayed Abd El Samad, the Restaurants Manager, who truly made our experience memorable. His hospitality, attentiveness, and warm demeanor were simply superb. We felt truly cared for. We are also deeply grateful to Mr. Abdul Ghaffar Aman and Imran from Rajhistan, whose kindness and professionalism left a lasting impression. Thank you to the entire team at Anjum Hotel for a wonderful experience. We will definitely be returning – again and Read less

The housekeeping and room service were excellent! Alhamdulilah, our stay during Hajj 2025 was truly amazing. Zabed was especially friendly, professional, and efficient in cleaning our room. Any time we... Read more

The housekeeping and room service were excellent! Alhamdulilah, our stay during Hajj 2025 was truly amazing. Zabed was especially friendly, professional, and efficient in cleaning our room. Any time we requested service, they arrived within minutes and did a wonderful job with our quad bedroom. We’re very grateful for the comfort and cleanliness throughout our stay. Highly recommend! Read less

i stayed for hajj 2025. i have no complain. house keeping was excellent. they would clean beds, restroom vacuums very nice service. special thanks to housekeeper zabed was excellent. he... Read more

i stayed for hajj 2025. i have no complain. house keeping was excellent. they would clean beds, restroom vacuums very nice service. special thanks to housekeeper zabed was excellent. he took care our room for 10 days very nice well mannered. Read less

Everything was good except for food. This is the 1st 5 star hotel which has so much discrimination for food. Has separate sections for food for international, Arabic, and for Pakistani/Indian... Read more

Everything was good except for food. This is the 1st 5 star hotel which has so much discrimination for food. Has separate sections for food for international, Arabic, and for Pakistani/Indian food. They dont allow to eat in other sections. And the Pakistani food is so spicy with same sort of food everyday. I had full board meal plan and literally got sour throat in just 3 days. The booking was for 8 days. Won't recommend anyone to book this hotel with food plan. Worst food discrimination and same spicy food everyday. No other 5 star hotel discriminates food this way, and dictate their guests to eat only in specific food section only. Read less

This hotel was amazing. The breakfast buffet was the best thing ever, genuinely— you can tell everything is made with care. The location of the hotel is perfect, very close... Read more

This hotel was amazing. The breakfast buffet was the best thing ever, genuinely— you can tell everything is made with care. The location of the hotel is perfect, very close to the haram! I definitely recommend booking your stay here. Before I forget— the pistachio donuts/buns from the breakfast buffet are the best things I have ever eaten in my life. I wish to get them shipped to me and have an endless supply of them. So so delicious 😭 miss them a lot Read less

The best hotel in Mecca! Staff, housekeeping were amazing. Special thanks to Mrs. Amani from Guest Services kind, attentive, and professional from start to finish. Her care made our stay... Read more

The best hotel in Mecca! Staff, housekeeping were amazing. Special thanks to Mrs. Amani from Guest Services kind, attentive, and professional from start to finish. Her care made our stay unforgettable. May Allah reward her and grant her Jannah. Thank you so much! Read less

The housekeeping cleaning service was excellent and staffs are very polite, professional and available to provide services when is needed. Especially Shujon, Riyadul, Mashud and his supervisor Mr Kazi are... Read more

The housekeeping cleaning service was excellent and staffs are very polite, professional and available to provide services when is needed. Especially Shujon, Riyadul, Mashud and his supervisor Mr Kazi are very caring individuals. Our room no: 270. Bed was very comfortable, however, the pillows are different to my needs as I uses feather pillow. I have inform Mr Kazi to address this issue and his is very prompt to meet my essential needs. I am ve ry happy as I have used the Anjum hotel services previously. Many thanks Muhammad Mustaq Ahmed Read less

It has been a smooth experience with Anjum hotel. For me it’s the first time however my brother are regulars during the last 10 days of holy month Ramadan. The staff... Read more

It has been a smooth experience with Anjum hotel. For me it’s the first time however my brother are regulars during the last 10 days of holy month Ramadan. The staff are very friendly and helpful. We had an issue with the booking however when we explained the matter the hotel staff were very considerate and understanding. I personally appreciate the housekeeping team Ma’amon, Mukhtar and their supervisor Kazi. They are very attentive, hard workers and friendly. Surely this hotel we will consider in our next visit. Read less

Excellent hotel. Very clean spacious room. Impressive view. Shower rooms are very clean, good water pressure and shower doesn't leak outside of the shower. AC worked well. Housekeeping visit every... Read more

Excellent hotel. Very clean spacious room. Impressive view. Shower rooms are very clean, good water pressure and shower doesn't leak outside of the shower. AC worked well. Housekeeping visit every day if selected, and remake the room tona very high standard. I only opted for breakfast, and it's probably the best breakfast options I've had. The hotel has excellent customer service throughout from the moment you arrive until check out. Highly recommended. Read less

Great 5star hotel had a very pleasant stay. Rooms are cleaned daily beds are comfortable and cosy. Free complimentary tea water etc. Free complimentary toiletries bathrobe slippers etc. Air conditioning is always... Read more

Great 5star hotel had a very pleasant stay. Rooms are cleaned daily beds are comfortable and cosy. Free complimentary tea water etc. Free complimentary toiletries bathrobe slippers etc. Air conditioning is always freezing so no complaints there. Building is big and can get a bit confusing as so many elevators. But overall experience is very good. Read less

The location is relatively OK, you have to walk for about 5-8 minutes to King Abdullah Gate. The furniture is average & due for replacement. The car parking is limited, unshaded, and... Read more

The location is relatively OK, you have to walk for about 5-8 minutes to King Abdullah Gate. The furniture is average & due for replacement. The car parking is limited, unshaded, and not free for guests!! You may find better quality with the same price.. Read less

Great hotel with few mins walk to mosque, breakfast was really good variety, staff were more than helpful. Provided wheelchair service for elderly at no extra cost. Staff were always... Read more

Great hotel with few mins walk to mosque, breakfast was really good variety, staff were more than helpful. Provided wheelchair service for elderly at no extra cost. Staff were always smiling and happy to help. Room were nice ans clean, however I down point of cleaning room were late. Restaurant food good however its ages for a beef burger or chicken burger. Always a 45 min wait. Other than that all was great. Read less

Wonderful hotel. The management and staff were very helpful, professional and courteous. The food was delicious and they had a variety in place that caters for different tastes and likings.... Read more

Wonderful hotel. The management and staff were very helpful, professional and courteous. The food was delicious and they had a variety in place that caters for different tastes and likings. Very well managed and organized that we were impressed with the number of people staying there and how it was going very smoothly. It was also clean and close to the Haram. There is also an extension of the Haram under construction that is almost adjacent to the hotel. We enjoyed staying there and would definitely book again. Read less

I am writing this review while I am at the hotel right now location is near the haram but you will walk a little bit to reach it as the doors... Read more

I am writing this review while I am at the hotel right now location is near the haram but you will walk a little bit to reach it as the doors are nearly 1 km away walking may be more but it may be the worst food I have had in any hotel I stayed in before. It is not about the variety it is about the quality of food even the bread you feel it is backed since a couple of days and the croissants is made of the same bread material Room service the worst thing in this hotel you must ask and call them a lot of times in order to have your request done even I asked the guy to pick the trash and left it for him outdoor and he was there doing another room but he left without picking it and you keep asking for new towels or any other default amenities you need The safe box is not working and they changed it 2 times till now and it is still not working Other Hotel facilities are good and the reception guys are helpful but they are the only ones here It is my 1st time in this hotel and it will be my last one for sure Read less

Must consider review before booking This is the worst 5 star hotel I have been too. Too small unclean rooms. The receptionists don't know how to talk to guests. If you... Read more

Must consider review before booking This is the worst 5 star hotel I have been too. Too small unclean rooms. The receptionists don't know how to talk to guests. If you have confirmed your stay earlier they will treat you like goons. The worst side of the hotel is the location. You have to literally ride a 20 meter high road on the way back to hotel from haram. And trust me you would rather prefer walking 300 meters in the sun than this 100 meter steep road. Completely rubbish experience overall. I had my old parents with me. It was painful experience for them considering their health. Money down the drain. Read less

Stayed during Umra trip. Haram is at 10 minutes walk so well suited to stay for Umra & Haj . Breakfast is good. Rooms r comfortable to stay. Service needs... Read more

Stayed during Umra trip. Haram is at 10 minutes walk so well suited to stay for Umra & Haj . Breakfast is good. Rooms r comfortable to stay. Service needs to improve. Overall one can rate it in good grade hotel! Read less

Sorry, I am reversing my review from 4star to 1star. The stay was good, but after 2 days of I checked out they automatically deduct money from my bank account.... Read more

Sorry, I am reversing my review from 4star to 1star. The stay was good, but after 2 days of I checked out they automatically deduct money from my bank account. And I have no idea why. So they took the reservation amount twice without my permission. and still I am unable to take my money back. Read less

The hotel is very nice. More than these five star ratings The pinnacle of sophistication, cleanliness and distinguished service. The food is very varied. And very close to the Grand Mosque.... Read more

The hotel is very nice. More than these five star ratings The pinnacle of sophistication, cleanliness and distinguished service. The food is very varied. And very close to the Grand Mosque. There is an escalator from the hotel that will take you directly to Al-Haram Street. We spent an irreplaceable time. And the year, God willing, I will go back to it again. Because I can't find a better one. at its price segment. There is no significant difference between it and the hotels in the courtyard of the Haram, even in the matter of distance. It does not exceed a minute's walk with the huge price difference between them Read less

Nice staff.... clean rooms ...excellent in every aspect What impresses me is the attentiom to details ...everything is taken care of.. They also have maintained the rooms in very good shape after... Read more

Nice staff.... clean rooms ...excellent in every aspect What impresses me is the attentiom to details ...everything is taken care of.. They also have maintained the rooms in very good shape after years ..they offer free car parking Their only problem is being quite distant from Haram in compsrison to 5 star hotels with similar prices Read less

First stay here and absolutely loved it. The hotel is very comfortable and very clean. Rooms are spacious and modern. Service was excellent and breakfast was good too. Definitely hope... Read more

First stay here and absolutely loved it. The hotel is very comfortable and very clean. Rooms are spacious and modern. Service was excellent and breakfast was good too. Definitely hope to be back soon,In Sha Allah. Read less

I wish there was a zero or negative rating. Check-in time is at 4, we arrived a bit early maybe we can check-in yet had to wait. At 4 the room... Read more

I wish there was a zero or negative rating. Check-in time is at 4, we arrived a bit early maybe we can check-in yet had to wait. At 4 the room was still not ready and staff working in the room. After all of that we entered the room that was extremely dirty nuts on the carpet, dust on tables and tissues on the carpet. One of the toilets smelled so bad as if it wasn’t cleaned. Beds are not comfortable at all. No slippers in the room. No bath robe for shower. There is a Nespresso machine with no capsules; if you don’t want to add capsules remove the machine. The fridge was empty, 3 or 4 water bottles were in the room. When I book a Junior suite at a 5 star hotel, I would expect more!! Read less

It's okay, but the staff cannot handle the volume of people they are not organized. The lifts also can't handle the volume of people. Also they did not ask to... Read more

It's okay, but the staff cannot handle the volume of people they are not organized. The lifts also can't handle the volume of people. Also they did not ask to check my Tawakalna 😮‍💨 There was too much noise on the floor that I was on. With regards to cleanliness and food I would give it a 3. Will not be booking here again. It's only good because it's close to the Haram. This hotel is not up to 5 star standard. Read less

Fantastic location on ladies side of Haram, if you want to be close to shopping and amenities this side has way more shops and malls. If you want less distractions... Read more

Fantastic location on ladies side of Haram, if you want to be close to shopping and amenities this side has way more shops and malls. If you want less distractions stay on the men's side. Nice staff, good service, room was a disability room and was very large with comfortable beds and good shower. Only downside was windows did not open at all. Restaurant food is good and tasty but extremely busy in Ramadan and difficult to find seating for iftar. For the price, I'd stay again. Read less

​I had an incredible stay at the Emaar Royal Hotel and cannot recommend it highly enough for anyone visiting Madinah. The hospitality was exceptional from start to finish; the staff... Read more

​I had an incredible stay at the Emaar Royal Hotel and cannot recommend it highly enough for anyone visiting Madinah. The hospitality was exceptional from start to finish; the staff was genuinely welcoming and went out of their way to ensure a comfortable experience. I was especially grateful when they provided a room upgrade to better accommodate me, which made the stay feel even more special. The location is perfect, being just a short, convenient walk to Masjid an-Nabawi, making daily prayers and visits seamless. Between the excellent service and the prime location, this hotel truly exceeded my expectations. Read less

⭐️⭐️⭐️⭐️⭐️ My stay at Amaar Royal Hotel, Medina was truly memorable, and the biggest reason for this wonderful experience was the exceptional service provided by Abu Taher Mesbah. From the very beginning,... Read more

⭐️⭐️⭐️⭐️⭐️ My stay at Amaar Royal Hotel, Medina was truly memorable, and the biggest reason for this wonderful experience was the exceptional service provided by Abu Taher Mesbah. From the very beginning, he was extremely kind, respectful, and professional. He guided us perfectly, helped us with every small detail, and was always available with a warm smile. His attitude made us feel welcomed, comfortable, and at home. It is rare to find staff members who genuinely care about guests, and Abu Taher Mesbah is definitely one of them. His dedication, patience, and excellent manners truly reflect the high standards of Amaar Royal Hotel. Because of his outstanding service, our stay became stress-free and very pleasant. I sincerely appreciate his efforts and highly recommend this hotel — especially because of staff members like him. Read less

⭐️⭐️⭐️⭐️⭐️ I recently stayed at Amaar Royal Hotel in Medina, Saudi Arabia, near the 25 Gate of the Prophet’s Mosque, and my experience was truly excellent. 🏨 Hotel & Location: The hotel is... Read more

⭐️⭐️⭐️⭐️⭐️ I recently stayed at Amaar Royal Hotel in Medina, Saudi Arabia, near the 25 Gate of the Prophet’s Mosque, and my experience was truly excellent. 🏨 Hotel & Location: The hotel is very comfortable and ideally located close to the 25 Gate of the mosque, which made our stay very convenient and peaceful. The rooms were clean, well-maintained, and comfortable. 👨‍💼 Service & Staff: The service was outstanding — very polite, professional, and helpful. I would especially like to mention Abu Taher Mesbah, one of the hotel staff members, who provided exceptional service. He guided us very well, was always supportive, and made our stay much easier and more comfortable. 👍 Overall Experience: Excellent hospitality, great location, and top-class service. I highly recommend Amaar Royal Hotel to anyone visiting Medina, and special thanks to Abu Taher Mesbah for his wonderful service. Read less

⭐⭐⭐⭐⭐ Excellent stay at Emaar Royal Hotel Medina I had a wonderful stay at Emaar Royal Hotel Medina. The hotel is clean, comfortable, and very well maintained, with a calm and welcoming... Read more

⭐⭐⭐⭐⭐ Excellent stay at Emaar Royal Hotel Medina I had a wonderful stay at Emaar Royal Hotel Medina. The hotel is clean, comfortable, and very well maintained, with a calm and welcoming atmosphere. Its location is excellent, very close to Al-Masjid an-Nabawi, which makes it extremely convenient for prayers and visiting the Prophet’s Mosque. The staff are friendly, respectful, and always ready to help, ensuring a pleasant and smooth stay. The rooms are spacious, tidy, and equipped with everything needed for comfort. Overall, it is a great choice for visitors to Medina, offering comfort, convenience, and excellent service. Highly recommended. Read less

I stayed 4 nights in this hotel. No complain whatsoever. Very close to Masjid Nabawi (4 minutes or less walk). service was great (room service guy comes everyday asking for... Read more

I stayed 4 nights in this hotel. No complain whatsoever. Very close to Masjid Nabawi (4 minutes or less walk). service was great (room service guy comes everyday asking for what’s needed). I have no idea about the restaurant because I didn’t use it. I highly recommend it. Read less

Everytime you had to charge your device, you had to turn all the lights on. The elevator was so slow and made multiple stops even though none of the numbers... Read more

Everytime you had to charge your device, you had to turn all the lights on. The elevator was so slow and made multiple stops even though none of the numbers were pressed. The only good thing about this place was the location as it is quite close to the mosque. The toilet doesn't flush properly and the view outside isn't great. Read less

Very close proximity to the masjid, good location with shops nearby. Housekeeping staff are friendly and will make your room spotless, restaurant has a wide variety of good food and... Read more

Very close proximity to the masjid, good location with shops nearby. Housekeeping staff are friendly and will make your room spotless, restaurant has a wide variety of good food and the "captain" of the restaurant Abdul Qadar went out of his way to ensure we were fully satisfied. An excellent hotel with great facilities and would highly recommend. Definately more than 5 stars. Read less

Great location but poor customer service, room service, zero to non housekeeping service non existing. Don’t even know where to start from. Called the house keeping for broken Tv remote... Read more

Great location but poor customer service, room service, zero to non housekeeping service non existing. Don’t even know where to start from. Called the house keeping for broken Tv remote control never changed it. So the children never get use the TV. Order food from the room service that was my mistake. I should have never order from the room service. They mixed up order. Served me one item at a time. Please people order from outside or eat outside they serve you left over food from the night buffet, Bad and rotten food. Whomever managing this hotel have no clue on food and service. GM needs knowledge of food and service. Very bad experience. I am definitely not going back to this hotel. My next visit I will stay somewhere else. Read less

Average in every sense. Rooms are not very clean, washrooms are visibly dirty at some places, no toiletries, worn off furniture. Food is so bland. It doesnt seem 4 star... Read more

Average in every sense. Rooms are not very clean, washrooms are visibly dirty at some places, no toiletries, worn off furniture. Food is so bland. It doesnt seem 4 star from any aspect. Read less

A very disappointing experience, in terms of looks and feel the hotel is nice. The lobby always smells nice when entering and there are several lifts to get you to... Read more

A very disappointing experience, in terms of looks and feel the hotel is nice. The lobby always smells nice when entering and there are several lifts to get you to the required floor. The biggest disappointment has been the actual rooms, the electricity has been deliberately wired in a way to make it hard for people to sleep or charge their devices. This means in order to have power to the sockets and charge your devices, you will need to keep the rooms lights on, obviously this makes it so uncomfortable after a long day in the masjid, you just want to come back and relax with just one lamp on and devices on charge to communicate with your loved ones. We also had several issues with our bathroom, with clogged shower & sink drain, and toilet flushing issues. To top it off we had some water leak in the bathroom from the roof, this had me worried as I did not know if this water is clean or not, and could it get mixed electrical wiring and cause a fire. This is clearly not a 5 star hotel more like a 3/4 star. The hotel chain should be ashamed of making things difficult for the guests of Allah, instead of making things easier. Electrical charging points should be a standard feature in any hotel chain, never mind one that classes itself as 5 star. The beds are smaller than expected, especially when compared to the single beds we had at Pullman Zam Zam Makkah. The location is great as it is only 3-4 mins to get to the masjid and is ideal for ladies as it closer to their entry points by gate 339. Unfortunately I would NOT use this hotel again, purely because of the deliberate inconvenience it has caused with its intentional electrical wiring design. Read less

I really enjoyed my stay here. The room was booked for 3 people and all three beds were comfortable. The location was great, you cross the road and the woman’s... Read more

I really enjoyed my stay here. The room was booked for 3 people and all three beds were comfortable. The location was great, you cross the road and the woman’s gate is right there which was super convenient. Plenty of shops around for food/shopping. Breakfast was okay, could be better in terms of variety but not that bad. The hotel is easily accessible for uber which made travelling further out convenient. The staff were lovely and helpful. I would recommend this hotel especially if you are travelling with a lot of women. Read less

While my stay wasn’t bad, I was shocked to discover that the hotel used my name to post a detailed positive review on Booking.com—something I never wrote! (Screenshot of the... Read more

While my stay wasn’t bad, I was shocked to discover that the hotel used my name to post a detailed positive review on Booking.com—something I never wrote! (Screenshot of the review they wrote is attached here). This is completely unacceptable and has never happened to me before. It raises serious concerns about how they maintain such a high rating (9 on Booking.com) despite being a fairly average hotel. If this is how they operate, I cannot recommend them. Read less

It was okay. The room was somewhat clean. The bathroom and room had an odor. Bathroom hygiene would be 5/10. Had to open the window for fresh air. The... Read more

It was okay. The room was somewhat clean. The bathroom and room had an odor. Bathroom hygiene would be 5/10. Had to open the window for fresh air. The only good thing about it, it is close by the haram for woman and food places are close by too. Some shops around the area. Has a good view. The service is good when checking in. Read less

This place is inside the ring road. Attitude of reception and security is bad. The property insists on payment even if you have the option of free cancellation after so... Read more

This place is inside the ring road. Attitude of reception and security is bad. The property insists on payment even if you have the option of free cancellation after so many days claiming they don't have the option of getting the payment using the credit card. They agree to provide you with free parking and turn a deaf ear once you reach. Housekeeping people are dedicated to their work. Walkability to the masjid and to the female praying area are a huge bonus. Asian food options outside the property are too bad. Read less

Pros: Close to Alharam and the food was nice. Cons: " we can't do anything currently since we are at max. capacity so deal with that for couple of days" is... Read more

Pros: Close to Alharam and the food was nice. Cons: " we can't do anything currently since we are at max. capacity so deal with that for couple of days" is the standard response of the reception staff for any problem.. The room was small and elevators are not efficient so if you are not a fan of using stairs then this place is not for you.. Read less

Excellent location. Walkable distance to masjid. Nearby many shops. Rooms were very neat and clean. Room size was Small and bathroom is old fashioned. Vintage Hairdryer is not on working... Read more

Excellent location. Walkable distance to masjid. Nearby many shops. Rooms were very neat and clean. Room size was Small and bathroom is old fashioned. Vintage Hairdryer is not on working condition in our room. Breakfast buffet was wide optioned healthy and excellent. Read less

The rooms don't have charger outlets and for those which are having lamps, if you put your charger it will stop charging once you switch off the lights. Ongoing noises coming... Read more

The rooms don't have charger outlets and for those which are having lamps, if you put your charger it will stop charging once you switch off the lights. Ongoing noises coming from the AC vents, room door malfunction noise, water pipe bubbling from the toilet, it's like you are sleeping in a haunted hotel, once you go out of the room it looks good. The buffet was good, but not authentic cuisine, they had hummus which was not atlal authentic, seemed like you are eating something else . Like who goes wrong with the humus when the chef is arab . Overall food was good . Read less

The only good thing of the hotel is the location. The duvet cover was not changed when we arrived. We changed it ourselves. The bathroom sink was also dirty. Sorry,... Read more

The only good thing of the hotel is the location. The duvet cover was not changed when we arrived. We changed it ourselves. The bathroom sink was also dirty. Sorry, but I don't think that the staff understands cleaning Read less

Very poor service I'm right now here at the emaar hotel This is definitely not a 5* star hotel The look and style is old... Toilet was continuesly flushing Kettle didn't work No cups for... Read more

Very poor service I'm right now here at the emaar hotel This is definitely not a 5* star hotel The look and style is old... Toilet was continuesly flushing Kettle didn't work No cups for our tea Blood stains in bed sheets Take ten years to answer the call I asked one double bed There have four single beds once I entered my room. Only thing which is good about this is it's two minutes away from the masjid Avoid avoid... Read less

This hotel doesn’t deserve a single star. Very old furniture and beds squeaking every time someone moves. Bad smell in the bathroom and room wasn’t clean when we got... Read more

This hotel doesn’t deserve a single star. Very old furniture and beds squeaking every time someone moves. Bad smell in the bathroom and room wasn’t clean when we got there. Rather than changing the room the kept us 1 hour waiting. The only good thing is the location to Haram but better avoid it as there are plenty of other hotels in the area. Don’t be tempted by the pictures and the price. Not worth it at all. Read less

I don’t know how it’s called a 5 star hotel with a 3 star room and facilities. Breakfast was worst, milk was so dilute. They cleaned the rooms on time... Read more

I don’t know how it’s called a 5 star hotel with a 3 star room and facilities. Breakfast was worst, milk was so dilute. They cleaned the rooms on time but that was only the good part. The washroom clogged with water and didn’t go for so long. Sheets had stains. Would never ever go here. Read less

Try and avoid this hotel, very old interior, the decor looks very bad. Only positive about this hotel is it’s not far from the mosque. They do clean the room... Read more

Try and avoid this hotel, very old interior, the decor looks very bad. Only positive about this hotel is it’s not far from the mosque. They do clean the room daily but they do not change the bedsheets. Had to ask for toilet rolls et etc. #tryandavoid. This hotel Is definitely not a 5 star hotel. Read less