November 2025 Group Umrah Package

I had a wonderful experience at the Hilton Convention in Makkah. The service was excellent and the food was of a very high quality. A special thank you to Tariq Hussain... Read more

I had a wonderful experience at the Hilton Convention in Makkah. The service was excellent and the food was of a very high quality. A special thank you to Tariq Hussain and Iqbal Hussain for their outstanding hospitality. They were extremely welcoming, attentive, and made sure everything was taken care of. Their professionalism and kindness truly made the experience even better. Highly appreciated and would definitely recommend.♥️👌🏻👌🏻 Highly recommend to others Read less

I’ve had the pleasure of staying at Hilton multiple times, and each visit continues to exceed my expectations. The consistency in service, cleanliness, and overall comfort is why I keep... Read more

I’ve had the pleasure of staying at Hilton multiple times, and each visit continues to exceed my expectations. The consistency in service, cleanliness, and overall comfort is why I keep coming back. The rooms are always well-maintained, the check-in process is smooth, and the staff consistently go above and beyond to make my stays enjoyable. I would especially like to recognize Monir Yousuf from the restaurant staff for his outstanding service. He is always professional, attentive, and genuinely welcoming. His positive attitude and attention to detail truly enhance the dining experience and make guests feel valued. It’s team members like him who make a real difference and turn a good stay into a great one. Looking forward to many more stays in the future! Read less

Al Meida Restaurant is excellent! The food was delicious, fresh, and full of flavor. We had a wonderful dining experience from start to finish. A special thanks to Iqbal Hossain for... Read more

Al Meida Restaurant is excellent! The food was delicious, fresh, and full of flavor. We had a wonderful dining experience from start to finish. A special thanks to Iqbal Hossain for providing outstanding service. He was very friendly, attentive, and made sure we were comfortable throughout our visit. Chef Samir and Chef Shaban did a fantastic job in the kitchen. The dishes were perfectly prepared and beautifully presented. They were also very helpful and ensured everything met our expectations. Read less

We recently stayed at the Hilton convention in February, just before Ramadan. Let’s be clear- This is not 5 star by any means. Maybe a solid 4 star The positives are that... Read more

We recently stayed at the Hilton convention in February, just before Ramadan. Let’s be clear- This is not 5 star by any means. Maybe a solid 4 star The positives are that the breakfast is great (at breakfast, Aktaruzzaman was attentive and lovely!). Also that the cleaning and food service staff are friendly and happy to help. The location is good ( just a small uphill walk that can be tiring but still very close) The partial view from our room of the haram was enjoyable. The negatives are; The main desk staff can often be busy as there have only ever been two available at a time- so it takes longer to be seen. They can sometimes be a-little rude. The phone in our room wasn’t working - I asked if it could be replaced but it didn’t happen. The iron wasn’t working but that was surprisingly replaced quickly when asked. The kettle didn’t work always. Some of our plugs also didn’t work in our room and made a crackling sound when used. Our room had some small bits that also needed fixtures like the cracked light shade in the bathroom or the tear in the lamp (maybe I’m being picky but if you call yourself 5….) Read less

My stay at Hilton Convention hotel was fantastic. The location is excellent, very near to Haram , making daily prayers incredibly easy to manage. The front desk and the housekeeping... Read more

My stay at Hilton Convention hotel was fantastic. The location is excellent, very near to Haram , making daily prayers incredibly easy to manage. The front desk and the housekeeping staffs were very helpful and kind throughout our stay. The hotel environment/lobby/room was very clean, pleasant and cozy. The breakfast also had a great variety and was very tasty. Thank you all for the great experience that we had with you. Read less

We stayed at the Hilton Convention Hotel in Makkah and had a wonderful experience. The entire team was kind, polite, and respectful throughout our stay. A standout was a young... Read more

We stayed at the Hilton Convention Hotel in Makkah and had a wonderful experience. The entire team was kind, polite, and respectful throughout our stay. A standout was a young Bangladeshi gentleman who took care of our room—he always cleaned with a smile and consistently went the extra mile. We also appreciated the assistance of a friendly staff member who helped with our luggage. The buffet breakfast was excellent, and the hotel’s location is fantastic—just a short walk from the Holy Mosque. Read less

I had a fantastic stay at the Hilton Hotel Convention. The check-in process was quick, and the front desk staff were warm and welcoming. The room was spotless, spacious, and... Read more

I had a fantastic stay at the Hilton Hotel Convention. The check-in process was quick, and the front desk staff were warm and welcoming. The room was spotless, spacious, and offered a beautiful view. Every staff member I interacted with was courteous and attentive; they went above and beyond to ensure our comfort. Room service was prompt, and the food was delicious. I highly recommend this hotel for business and leisure travellers and would return! The breakfast staff were fantastic, with everything being spot on. I also want to highlight the dinner staff, Ricky and Iqbal, who provided outstanding customer service and were extremely helpful. Read less

We’ve had the pleasure of staying at Hilton Convention Makkah twice, and both experiences have been nothing short of excellent. The hotel is immaculately clean, peaceful, and perfectly located just... Read more

We’ve had the pleasure of staying at Hilton Convention Makkah twice, and both experiences have been nothing short of excellent. The hotel is immaculately clean, peaceful, and perfectly located just a few minutes’ walk from the Haram – making it ideal for anyone visiting for Umrah or Hajj. The rooms are spacious and elegantly furnished, with breathtaking views of the Holy Mosque. The overall atmosphere is calm and respectful, which made our spiritual journey even more meaningful. We want to express our heartfelt gratitude to MD Parvez from housekeeping. He always greeted us with a warm smile and ensured that our room was spotless and well-stocked every day. His kindness and dedication did not go unnoticed. A special mention also goes to Yousef Abu Alqasim, a breakfast waiter who truly made our mornings brighter. Every day, without fail, he brought us fresh fruit juice with a kind smile and genuine hospitality. What touched us most is that even during our stay last year, Yousef remembered us and offered the same generous service. His respectful and attentive nature reflects the true spirit of hospitality, and we deeply appreciated his presence. We are already looking forward to returning again, insha’Allah. Hilton Convention Makkah will always have a special place in our hearts. Read less

I booked this hotel few hours after before my arrival and I was so impressed with the professionalism, cleanliness and the location. Perfect. The lady that checked us in, Fatima... Read more

I booked this hotel few hours after before my arrival and I was so impressed with the professionalism, cleanliness and the location. Perfect. The lady that checked us in, Fatima has a very good customer relation. I think she will go far base on how wonderful she make you feel as a guest. This hotel, highly recommended. And the food, fantastic service. Thank you Fatima, for making us feel home. Read less

It’s rare to come across someone who puts their heart and soul into everything they do — but Islam is truly one of those people. His service is exceptional, marked... Read more

It’s rare to come across someone who puts their heart and soul into everything they do — but Islam is truly one of those people. His service is exceptional, marked by professionalism, warmth, and genuine care for every guest. When it comes to coffee, Islam’s passion truly shines. Every cup he prepares is made with precision and love, resulting in a rich, flavorful experience that guests never forget. It’s clear that he doesn’t just make coffee — he creates a moment of joy in every sip. Islam is more than just a staff member — he is an artist in his craft. His dedication and passion for coffee are inspiring, and it shows in every detail. Thank you, Islam, for your remarkable service! Read less

Amazing service from the full team. Especially the breakfast team - everyone is so attentive, caring and constantly smiling. Iqbal Husein at the breakfast was a superstar! He took really... Read more

Amazing service from the full team. Especially the breakfast team - everyone is so attentive, caring and constantly smiling. Iqbal Husein at the breakfast was a superstar! He took really good care of us and was so attentive to details. Generally a great hotel with top customer service - especially from all the expat staff. Happy to have stayed here. Read less

Very welcoming staff starting from reception. We got a nice room with clean and tidy atmosphere. Service was really nice provided by Executive Lounge staff. Chef prepared very tasty fish... Read more

Very welcoming staff starting from reception. We got a nice room with clean and tidy atmosphere. Service was really nice provided by Executive Lounge staff. Chef prepared very tasty fish and chips as usual. Oybek and Faris at the lounge were attentive and helpful Read less

The ambience of the hotel is really relaxing and quiet. People here are very polite and helpful. I loved the service that they are doing. Absolutely prestigious and clean executive... Read more

The ambience of the hotel is really relaxing and quiet. People here are very polite and helpful. I loved the service that they are doing. Absolutely prestigious and clean executive lounge they have in the 8th floor. Oybek collected my feedback and offered help. Read less

Great amenities and very close to the haram. but terrible customer service and Wifi. After posting this, management was very curtious and made the rest of my stay memorable. ... Read more

Great amenities and very close to the haram. but terrible customer service and Wifi. After posting this, management was very curtious and made the rest of my stay memorable. I can honestly say they went above and beyond by upgrading my room and sending me a very delicious coffee and dessert cart to my room. Thank you for making things right Read less

Hotel is excellent. From checkin process till the end, everything was perfect. Cleaning staff is doing a great job. Breakfast offers a good variety. Dinner is executive lounge is simply... Read more

Hotel is excellent. From checkin process till the end, everything was perfect. Cleaning staff is doing a great job. Breakfast offers a good variety. Dinner is executive lounge is simply fantastic. I think they need to change the name from light dinner into heavy dinner ))) Oybek Usmonov collected my reviews and offered sincere support. Faris and Abdurahman are also working hard to earn satisfaction. And big thanks to Abdurahim for his leadership in the lounge Read less

I had a wonderful stay at this hotel! Its location is unbeatable – just a short walk to the Kabba, with everything you could need nearby, including plenty of restaurants,... Read more

I had a wonderful stay at this hotel! Its location is unbeatable – just a short walk to the Kabba, with everything you could need nearby, including plenty of restaurants, shopping, and the mosque. My room even had a partial view of the mosque, which was a lovely touch. While the room could use a bit of updating, it was overall comfortable and clean, providing a great place to relax after a busy day. The staff was friendly and accommodating, making sure all our needs were met. The breakfast buffet was a highlight – delicious and with plenty of options to choose from. Overall, I highly recommend this hotel for its prime location, great service, and satisfying amenities! Read less

We came to umrah through a group and they booked this hotel which was lovely and staff friendly and helpful.. always there when you need anything. We booked breakfast as... Read more

We came to umrah through a group and they booked this hotel which was lovely and staff friendly and helpful.. always there when you need anything. We booked breakfast as well, and I must say there were so many varieties to choose from, and your plate was never empty. It was delicious. I also ordered room service for my son, who only has English food and didn't want to take him out to feed him, but me and my husband and I enjoyed our traditional foods outside. Room service food was a delight, and my son really enjoyed it. They also rang to get feedback, which I thought was very nice. Overall, I would say it's a beautiful hotel, and if you're thinking of coming for umrah and staying at a 5*, then I would highly recommend the Hilton Convention Read less

Title: Exceptional Stay at Hilton Hotel – A Truly Unforgettable Experience Review: I recently had the pleasure of staying at the Hilton Hotel, and I must say, it was an absolutely exceptional... Read more

Title: Exceptional Stay at Hilton Hotel – A Truly Unforgettable Experience Review: I recently had the pleasure of staying at the Hilton Hotel, and I must say, it was an absolutely exceptional experience. As soon as I walked through the doors, I was greeted by their friendly and professional staff who made sure my check-in process was smooth and hassle-free. The room was immaculate, with all the amenities one could ask for. The bed was incredibly comfortable, ensuring a restful night's sleep. I was truly impressed by the attention to detail they maintained – from the crisp, clean linens to the well-stocked minibar, every aspect was thoughtfully executed. The hotel offers a wide array of dining options catering to various tastes, and every meal I had was delectable. The chefs at Hilton surely know how to impress their guests with their culinary expertise. Moreover, the hotel's facilities only added to my overall satisfaction. From the state-of-the-art fitness center to the elegantly designed swimming pool, Hilton ensures that its guests have plenty of options to unwind and enjoy themselves. One of the highlights of my stay was the impeccable customer service. The staff went above and beyond to accommodate my needs, always with a warm smile on their faces. I truly felt valued as a guest, and it is evident that the hotel prioritizes the satisfaction and well-being of its patrons. In summary, my stay at Hilton Hotel was nothing short of exceptional, and I wholeheartedly recommend it to anyone seeking a luxurious and comfortable stay. I cannot wait for my next visit to experience the unparalleled hospitality this incredible establishment has to offer. Read less

My visit at the hotel was for 3 days and to be precise the view of the room was fantastic; we can go towards haram from the hotel itself on... Read more

My visit at the hotel was for 3 days and to be precise the view of the room was fantastic; we can go towards haram from the hotel itself on foot and there was not much issue with the room. The chick in procedure could take a while as for some new guests should confirm about parking is included in there stay or not. One thing that they should have done is there was no security guard to guide for parking in basement and there is a slope at the parking entrance which whole entering during the day is not much visible, I would like if the hotel came with a solution for that. Apart from one or 2 issues the rest of my stay was good. Read less

Wonderful hotel very close to the Haram. Service was excellent in every regard. Highly recommend the breakfast here. The food is amazing and the staff are super helpful and kind.... Read more

Wonderful hotel very close to the Haram. Service was excellent in every regard. Highly recommend the breakfast here. The food is amazing and the staff are super helpful and kind. Riaz was the nicest server, really making sure we were well fed every morning. Read less

Nice and spacious suite, they also provided a crib for my daughter. They gave me a Omra guide on request and they also have wheelchairs on demand. The location... Read more

Nice and spacious suite, they also provided a crib for my daughter. They gave me a Omra guide on request and they also have wheelchairs on demand. The location is good too but not overlooking Kaaba. Excellent service by Islam in the lounge who was very professional and hospitable and the food at dinner time was good too unlike the afternoon time. Read less

This hotel is really excellent and the room was very spacious and clean. The staff was so helpful and friendly. The best thing was breakfast as it had a lot... Read more

This hotel is really excellent and the room was very spacious and clean. The staff was so helpful and friendly. The best thing was breakfast as it had a lot of varieties. The restaurant staff was very courteous/kind. Definitely will come again!! Highly recommended Read less

The hotel is excellent, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is awesome except a... Read more

The hotel is excellent, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is awesome except a small stretch of uphill for the elderly which is covered by Bus trip. Breakfast was very tasty and had lots of variety. overall value for money. Read less

The rooms are nice with enough space for a family of 5 people. In addition, our deluxe view room also has a view of the Grand Mosque so that we... Read more

The rooms are nice with enough space for a family of 5 people. In addition, our deluxe view room also has a view of the Grand Mosque so that we can monitor the situation to make sure whether the call to prayer has been called or not. According to my family this room is perfect. The hotel service is very good, the staff is friendly, the breakfast is delicious, especially the Falafel which has a savory taste. In the afternoon and evening, we went to the lounge for Afternoon Tea and dinner. The dinner is very good, especially if there is rice. For the distance to the mosque, it is close but too uphill so the feet get sore easily. Basically, it's the best here! Read less

Very nice rooms and reception, and room service. Cleaning staff was cutting corners and we had to ask them to refill items or bring missing items. Climbing jabl Omar... Read more

Very nice rooms and reception, and room service. Cleaning staff was cutting corners and we had to ask them to refill items or bring missing items. Climbing jabl Omar is bit demanding but if you are fit it should be easy. Not recommended for people with wheel chair or elderly as even shuttle service will drop you on the hill. Breakfast was good with wide variety. Read less

The hotel is good, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is not that... Read more

The hotel is good, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is not that great especially for elderly people. Lot of flies were in the room and bathroom. Read less

Rooms were very spacious and clean. The staff were so helpful and friendly. The best thing was breakfast as it had a variety for adults and children. The pastries were... Read more

Rooms were very spacious and clean. The staff were so helpful and friendly. The best thing was breakfast as it had a variety for adults and children. The pastries were so yummy. Definitely will come a again!! Read less

Absolutely amazing stay and brilliant service! In-detail review below: Check-In Experience 5/5 We were a family of 5 (Adults) and we checked in around 12.30am and the hotel lobby was quiet. Luggage... Read more

Absolutely amazing stay and brilliant service! In-detail review below: Check-In Experience 5/5 We were a family of 5 (Adults) and we checked in around 12.30am and the hotel lobby was quiet. Luggage was offloaded by the staff and taken inside and was told to check-in at the reception. Was greeted well and I provided by booking details to the receptionist. He was very attentive and answered any questions I had. As we had two rooms booked, he asked if we would like to have the rooms on the same floor. Paid the remainder of the rooms via credit card which went smoothly. Took around 10 minutes for the whole check in process which was very good. Rooms 4/5 Rooms were perfect and clean. We were given a 4-bed room for 3 of us which was ample. and a 2-queen bed for the ladies. View was partial haram which was good. Some amenities listed on Booking.com were not present such as the slippers and bathrobe but we weren't too concerned about these. Only given 4/5 for this because someone else might require these amenities and if they are listed they should be provided but weren't big of a deal for us. Also one out of the two rooms booked did not have any drinks or snacks in the mini fridge although the other room did. Laundry Service 5/5 Quick and efficient and offered us free ironing and folding which are usually charged. Could not complain about this service as it was perfect as you'd expect. Customer Service 5/5 Calls from the room landline were answered immediately and always helpful on the other side. All queries answered thoroughly. Shuttle Service 4/5 24-Hour shuttle is a good service to provide, however was not as expected as it only takes you to the flat part near the shops at the bottom. Does not take you the front of the marbled area of the masjid. So you still need to walk around 4-5 minutes to get to the marbled area. Sometimes takes very long to come especially in the late night hours between 1 and 4am. Read less

I was booked at the Double Tree Hilton Hotel and when I arrived in Makkah I was transferred to the Hilton Convention Hotel without prior notice or a letter stating... Read more

I was booked at the Double Tree Hilton Hotel and when I arrived in Makkah I was transferred to the Hilton Convention Hotel without prior notice or a letter stating that the hotel will be changed. I had to wait in the lobby of the hotel for three hours after a long travel trip under the pretext that my reservation information had not been transferred from the first hotel (Double Tree) even though the hotel had been booked a whole week in advance. I just want to notice that it will be my first and last experience of this bad hotel The rating on the reservation sites page and Google Maps will be poorly rated + never mention this place to anyone Regards , Read less

The service was beyond unsatisfactory. The rooms hygiene was clearly not taken into consideration, as the room was very dirty to the point that I found mold in the fridge.... Read more

The service was beyond unsatisfactory. The rooms hygiene was clearly not taken into consideration, as the room was very dirty to the point that I found mold in the fridge. The hotel had let go around 80% of the workforce according to the reception but that’s in no way an excuse. Read less

Excellent hotel and amenities. Rooms service were kind enough to borrow us a microwave for our stay so that we could warm food for the kids in the hotel room. Hotel... Read more

Excellent hotel and amenities. Rooms service were kind enough to borrow us a microwave for our stay so that we could warm food for the kids in the hotel room. Hotel has a shuttle service to the 🕋 but I’d recommend walking down to the cafe and souvenir shop and exiting as opposed to main entrance which is a short cut. Breakfast was plentiful and ample amount of seating to facilitate. Read less

They should the exact route to enter the hotel, took me 2 hours going around the hood to know from where to enter the hotel. Also they should place Free parking... Read more

They should the exact route to enter the hotel, took me 2 hours going around the hood to know from where to enter the hotel. Also they should place Free parking for the cars. Not 250SAR for 24 hours only. Despite that, the hotel was very nice, roos is clean and spacious. The breakfast was delicious. Read less

This hotel has the nicest and cleanest rooms I have ever seen. I'm wondering why it's only 4 stars. You can really enjoy your stay at this place. The Tower... Read more

This hotel has the nicest and cleanest rooms I have ever seen. I'm wondering why it's only 4 stars. You can really enjoy your stay at this place. The Tower 1 has a view of the Masjid. The food quality is also really good Read less

The rooms are very clean and the staff are incredibly kind and welcoming. The location is perfect. From the room, you can look straight at Masjid Nabawi, which makes the... Read more

The rooms are very clean and the staff are incredibly kind and welcoming. The location is perfect. From the room, you can look straight at Masjid Nabawi, which makes the stay even more special. The lobby café is a beautiful and luxurious place where you can enjoy a nice coffee and some delicious pastries. Qasim and Mohamed ismael assisted us very well in the café and was very kind and helpful. Read less

I had an absolutely wonderful stay at Al Madinah Rotana. Everything was perfect from start to finish — the cleanliness, comfort, location, and overall atmosphere exceeded all expectations. What truly made... Read more

I had an absolutely wonderful stay at Al Madinah Rotana. Everything was perfect from start to finish — the cleanliness, comfort, location, and overall atmosphere exceeded all expectations. What truly made this stay exceptional was the outstanding service, especially in the lounge on the first floor. The waiters there were incredibly professional, friendly, and attentive. I would like to give special thanks to Mohammed Ismael and Qassim— they went above and beyond to make us feel welcome and taken care of. Their kindness, efficiency, and warm attitude made a huge difference in our experience. It is rare to find such genuine hospitality, and these gentlemen are a true credit to the hotel. Because of them, our stay felt extra special and memorable. I highly recommend this hotel to anyone visiting Madinah. I will definitely return in the future. Read less

I had a wonderful stay at the hotel. The room was extremely clean and well maintained, with great attention to hygiene. Whenever I raised a request, the response time was... Read more

I had a wonderful stay at the hotel. The room was extremely clean and well maintained, with great attention to hygiene. Whenever I raised a request, the response time was very quick, which made the stay even more comfortable. The staff were very friendly and helpful, especially the night security guard, who was polite and supportive. The food was absolutely amazing—soooooo good! Overall, a very pleasant experience and I would definitely recommend this hotel. Special mention to the location-its very nearby to Masjid-e-Nabawi Read less

I had an excellent stay at this hotel, both in terms of comfort and overall organization. The rooms are clean, quiet, and well maintained, and the common areas are very... Read more

I had an excellent stay at this hotel, both in terms of comfort and overall organization. The rooms are clean, quiet, and well maintained, and the common areas are very pleasant. I would especially like to highlight the reception service and the restaurant staff. From the very first day, you feel respected, listened to, and truly welcomed. Every morning, the service at the restaurant was outstanding, but beyond professionalism, it was the human kindness that really touched me. Mizan ( the best of the best ), Ali, Geyasuddinand and Rubel do a remarkable job. Their smiles, attention to detail, and the way they take care of guests genuinely remind me of family members, with the same warmth and thoughtfulness. People like them truly make all the difference in a stay. Thank you to the entire team for this wonderful experience. I highly recommend this hotel. I forgot Raffi for cleaning everyday with a big Smile. Read less

By far the best hotel experience in my 41 years of life. The reception team were amazing, hats off and a credit to Rotana. See you next time we’re in... Read more

By far the best hotel experience in my 41 years of life. The reception team were amazing, hats off and a credit to Rotana. See you next time we’re in town and your definitely recommend to all friends and family. Read less

We were staying for two nights. The hotel has everything we need. Great location, it's very close to the prophet mosque. We were in rooms 710 and 711. The rooms... Read more

We were staying for two nights. The hotel has everything we need. Great location, it's very close to the prophet mosque. We were in rooms 710 and 711. The rooms were immaculate and the linens were changed when we requested. The staff were friendly with great customer service. Special thank you to Sharif who served us with friendliness and helpfulness during our breakfast. The food was delicious. Definitely, we will return. 🙂❤️ Read less

Had a great time dining at the restaurant in Al Manakha Rotana Hotel! The food was super tasty, lots of options, not just Arabic and international, but also dishes that... Read more

Had a great time dining at the restaurant in Al Manakha Rotana Hotel! The food was super tasty, lots of options, not just Arabic and international, but also dishes that suit Asian taste buds. Everything was flavorful and nicely presented. The service was awesome too, everyone was friendly and helpful, especially Mas Sharif from Indonesia. And the location is super convenient, just near Gate 310 of Masjid Nabawi. Definitely worth a visit! Read less

This hotel was hands down amazing it was extremely personable, extremely accommodating, the staff was nothing but sweet. The rooms were super clean they give you the option to choose... Read more

This hotel was hands down amazing it was extremely personable, extremely accommodating, the staff was nothing but sweet. The rooms were super clean they give you the option to choose if u want house keeping or not daily with just a click of a button. Breakfast was amazing there is something for everyone sweet, salty, light or heavy and definitely good quality. And the location is close to EVERYTHING nothing was more than 10 min away from us. Read less

I am extremely disappointed with the service I received from Samir at the restaurant. During breakfast, he made me move several times, acting as if he owns the place. He... Read more

I am extremely disappointed with the service I received from Samir at the restaurant. During breakfast, he made me move several times, acting as if he owns the place. He makes you feel completely unwelcome, and his attitude ruined the entire experience. While the breakfast options are decent, Samir’s behaviour has made me avoid breakfast at this hotel entirely. I don’t normally like to leave bad reviews, but I have worked in customer service for over 10-15 years, and I know how important it is to treat guests with respect and professionalism. We’ve spent our hard earned money to come for Umrah, and to be treated so poorly is unacceptable. Samir lacks basic customer service skills, makes guests feel unwelcome, and clearly needs more training. The hotel itself doesn’t look like a 4-star if you see it, you would think it’s a 5 star hotel. However, there are some issues, particularly with the lifts. They don’t seem to work properly when you press a button, such as 1, it lights up and then disappears, and the lift either stays on the same floor or goes back to the ground floor. This can be very frustrating and inconvenient. While the hotel has potential, these issues and poor service let it down. Read less