May Umrah Package 2022

Absolutely amazing service all the way from beginning to end. Rooms and service was great, very spacious and well equipped. Very close to the haram. I would like to add... Read more

Absolutely amazing service all the way from beginning to end. Rooms and service was great, very spacious and well equipped. Very close to the haram. I would like to add a very special thank you and mention to some of the lounge and reception staff specifically Qarni, Mohammad Ali and Tawili and all their waiters and waitresses. Every day they went well above their means to ensure we were well looked after. Highly recommend Read less

Mohammed Sobuj was my room cleaner for room 1923 in Hilton conrad jabal Omar… I’m very impressed with the cleaning service. My room was cleaned extremely well and everything was... Read more

Mohammed Sobuj was my room cleaner for room 1923 in Hilton conrad jabal Omar… I’m very impressed with the cleaning service. My room was cleaned extremely well and everything was left spotless and neatly organized. The job was done quickly but still with great attention to detail. It’s clear that a lot of care and effort was put into the work. I’m very happy with the result Read less

This is my second time staying at the Conrad Makkah Hotel and once again it has been an amazing experience. The location is ideal — as soon as you come... Read more

This is my second time staying at the Conrad Makkah Hotel and once again it has been an amazing experience. The location is ideal — as soon as you come out of the hotel, Gate 79 (Kaaba entrance) is right in front of you, which makes it extremely convenient for going to the Haram. The food is excellent with a great variety and high-quality options. The bedrooms are spacious, very clean, and the beds are extremely comfortable, making it easy to relax and rest after a long day. What really makes this hotel stand out is the staff. Everyone is welcoming, professional and always ready to help. A special mention to Mohammad Ali, the manager, who is incredibly friendly, helpful and always goes the extra mile to make sure guests are well looked after. Overall, Conrad Makkah provides a wonderful stay with excellent service, comfort, and convenience. I would highly recommend it and will definitely choose to stay here again. Read less

We had an exceptional stay at Conrad. Everyone at this property is top notch. Best service for the pilgrims and they take honor in helping and making their guest comfortable.... Read more

We had an exceptional stay at Conrad. Everyone at this property is top notch. Best service for the pilgrims and they take honor in helping and making their guest comfortable. Close location to Harem. Mohammad Ali front desk/hilton honors guest services manager was so helpful throughout our stay and as diamond member we were offered nice room upgrades. Executive lounge was amazing and they had great quality service and food. Always taking great care of the guests. Yaser Ahmed at front desk and executive lounge is the best and he took special care of us and our families. He helped our limo driver find the way to the hotel when all roads were closed for the prayer time. Will always stay at this property when in Makkah! Love it! Read less

Always feel like home all thanx to d lovely people around specially Mr.Ali from d hilton desk always ready to help nd gv us d best really appreciate his attention.... Read more

Always feel like home all thanx to d lovely people around specially Mr.Ali from d hilton desk always ready to help nd gv us d best really appreciate his attention. I always feel like home in dis hotel. I had a wonderful stay, and the overall experience exceeded my expectations. The hotel was clean, comfortable, and well maintained, with a welcoming atmosphere throughout my stay. Mr. Ali His service was truly the best—very professional, polite, and always helpful. He made my staying process smooth and ensured all my needs were taken care of. A special thanks as well to Mr. Yaseer for his outstanding service at the Executive Lounge. He was attentive, courteous, and ensured a relaxing and pleasant experience every time nd he mks sure that all is der in d lounge and it dnt lack ntng Always feel to cm again amd again nd stay always in d same hotel. Read less

Jaman provided excellent room service throughout our stay. Every time we returned from the mosque, the room felt fresh and perfectly prepared, almost like we were entering a brand new... Read more

Jaman provided excellent room service throughout our stay. Every time we returned from the mosque, the room felt fresh and perfectly prepared, almost like we were entering a brand new space. His attention to detail and professionalism stood out, and he consistently ensured that our stay was comfortable and enjoyable. He is very good at what he does and made our experience truly excellent. Read less

The housekeeping service was outstanding. The room was always kept spotless, fresh, and perfectly arranged. Mehtab was not only efficient but also warm, polite, and attentive to detail. Their effort... Read more

The housekeeping service was outstanding. The room was always kept spotless, fresh, and perfectly arranged. Mehtab was not only efficient but also warm, polite, and attentive to detail. Their effort truly made the stay more comfortable and pleasant. A big thank you for such excellent service! Read less

Excellent hotel in a convenient location minutes away from the holy Mosque. There is a Mall within the Hotel that links the Jabal Omar hotels which has an extensive food court... Read more

Excellent hotel in a convenient location minutes away from the holy Mosque. There is a Mall within the Hotel that links the Jabal Omar hotels which has an extensive food court on the top floor (C4) so you don't need to go out in the heat to get food. Excellent staff and service from the receptions, to porters to the caretakers and breakfast service guys. Would definitely recommended. Shaukat Ali was very good and helpful in housekeeping and extremely friendly. A credit to the hotel Read less

I recently stayed at Conrad Jabal Omar and was absolutely blown away by the level of service and hospitality. From the moment I arrived, every staff member went above and... Read more

I recently stayed at Conrad Jabal Omar and was absolutely blown away by the level of service and hospitality. From the moment I arrived, every staff member went above and beyond to ensure my comfort and satisfaction. The check-in process was smooth and welcoming, the rooms were beautifully designed, and the attention to detail throughout the property was second to none. Everyone was professional, courteous, and genuinely kind. I highly recommend this hotel to anyone visiting Makkah. If you’re looking for luxury, comfort, and unforgettable service, this is the place to be. Read less

Excellent Location. Rooms are amazing. Breakfast Buffet... really nice.. lots of choice with quality food, fresh real juice, helpful staff. Service was good at the beginning.. they got our rooms as requested connecting... Read more

Excellent Location. Rooms are amazing. Breakfast Buffet... really nice.. lots of choice with quality food, fresh real juice, helpful staff. Service was good at the beginning.. they got our rooms as requested connecting with an early check in which was appreciated. But then it went downhill 1. The luggage took more than 30 mins to arrive from the reception to our rooms. 2. A cleaner barged into the room without any permission claiming we had ordered water when we hadn't... we just heard the door click and open. We didn't feel comfortable after that and constantly made sure the doors were locked and latched while we were in. 3. The rooms were not cleaned even though we arranged a time for them to be cleaned which they agreed to. Read less

Just stayed here and really enjoyed it. The location is super convenient—just a short walk to the Haram. One thing I noticed right away was how fast the lifts were,... Read more

Just stayed here and really enjoyed it. The location is super convenient—just a short walk to the Haram. One thing I noticed right away was how fast the lifts were, no long waiting which was great especially during busy hours. The food was amazing, especially the dishes made by the Indonesian chef—felt like a taste of home. The restaurant staff were also really friendly and helpful. The room was very spacious and had a beautiful view facing the mosque. Overall, a great stay and would definitely come back! Read less

"I recently called the reception of this hotel to inquire about their services, and I was blown away by the warm and welcoming response. The receptionist, Jerry, was exceptionally friendly,... Read more

"I recently called the reception of this hotel to inquire about their services, and I was blown away by the warm and welcoming response. The receptionist, Jerry, was exceptionally friendly, courteous, and knowledgeable. They took the time to answer all my questions, sharing their expertise and insights about the hotel's amenities and services. F During my stay in room 1802, I experienced outstanding hospitality and service. The room was immaculate, and the attention to detail was impressive. I'm thrilled to see that the hotel's commitment to excellence and customer satisfaction remains unwavering. If you're considering staying here, I highly recommend it - you won't be disappointed Read less

Mashallah, our stay at room 1807 was an unforgettable experience! The room's elegant decor, spacious layout, and breathtaking views made us feel like we were in a luxurious oasis. The... Read more

Mashallah, our stay at room 1807 was an unforgettable experience! The room's elegant decor, spacious layout, and breathtaking views made us feel like we were in a luxurious oasis. The staff's warm welcome, attentive service, and genuine care made us feel like we were part of a big family. The hotel's proximity to the holy sites and its exceptional amenities made our Hajj journey even more meaningful. We highly recommend room 1807 to all pilgrims seeking a comfortable, luxurious, and spiritual retreat." Read less

Absolutely loved my stay at Hilton Conrad Makkah! The hospitality was warm and welcoming, and the staff went above and beyond to make my experience unforgettable. The rooms were comfortable... Read more

Absolutely loved my stay at Hilton Conrad Makkah! The hospitality was warm and welcoming, and the staff went above and beyond to make my experience unforgettable. The rooms were comfortable and clean, and the location was perfect. Highly recommend this hotel to anyone visiting Makkah. Five-star service and a truly memorable stay! Special thanks to Yusuf Frontoffice Manager, Taiyab from FNB , Mahady Hasan & Siraj from Housekeeping. Read less

Another very enjoyable & comfortable stay at Conrad Makkah. We stayed between the 18th & 24th of April 2025. This time we went with family & we all received complimentary... Read more

Another very enjoyable & comfortable stay at Conrad Makkah. We stayed between the 18th & 24th of April 2025. This time we went with family & we all received complimentary lounge access. Staff were extremely helpful from Salmaan at check in , Fayaz Khan & Mijanur Rahaman at breakfast & the lounge team at dinner. Special thanks to Mohamed at breakfast for catering for my dietary needs. Also warm thanks to Firdous (2nd floor) who cleaned our room & made sure we were well taken care off. It is due to this excellent hospitality that we always return to Conrad Makkah. Read less

Fantastic service start to finish at this hotel. Went above and beyond to make sure you were well looked after. The hotel staff were extremely friendly and kind. The children... Read more

Fantastic service start to finish at this hotel. Went above and beyond to make sure you were well looked after. The hotel staff were extremely friendly and kind. The children loved their stay as well. Would highly recommend this hotel for couples and family. The Haram was literally a 2 minute walk we were able to perform tawaaf daily. Easy and convenient for us with 3 small children. The restaurant staff were fantastic and very caring especially towards our children and the housekeeping team (Shimon) was fantastic they kept the room clean. Read less

Most beautiful. The view from my window is spectacular. Friendky staff. Breakfast there is a wide range of food catering for every taste and culture. Room are spacious, clean. Definitely... Read more

Most beautiful. The view from my window is spectacular. Friendky staff. Breakfast there is a wide range of food catering for every taste and culture. Room are spacious, clean. Definitely recommend this hotel to family Read less

Amazing hotel, food was so yummy and service was very great ever, Thank you Mr. Arif and Mr. Tariq for making amazing experience, as usual my best stop in Makkah... Read more

Amazing hotel, food was so yummy and service was very great ever, Thank you Mr. Arif and Mr. Tariq for making amazing experience, as usual my best stop in Makkah Conrad, by food & service, stays and the important part “staff “is so helpful, hotel is very clean and elegant. Thank you for your management! 10/100000Star for your hospitality Mr. ARIF your the best that makes me keep coming . Thank you indeed Read less

We stayed two nights at the Conrad a few weeks ago and overall it was an okay stay. I had a wonderful experience at the breakfast buffet, all the workers... Read more

We stayed two nights at the Conrad a few weeks ago and overall it was an okay stay. I had a wonderful experience at the breakfast buffet, all the workers at the breakfast buffet, and the housekeeping team. We loved our room, which was so clean and comfortable. However, there were a couple negative issues that made the trip less than enjoyable. My issues are with the check-in process and also with communication. Before I arrived at the hotel, I was charged for one of two nights. When I got to the hotel, I expected to be charged only for the remaining night. However, the check-in agent charged me for the full booking. He assured me that I would get my refund from finance within 5 days for the first charge. It’s been over 3 weeks and I haven’t gotten my money back. I’ve sent 4 emails over the last few weeks, but no one has answered me. It is a large refund (almost $200) and it is extremely upsetting that they are ignoring me. If these issues hadn’t happened, it would’ve been an amazing 5-star stay! Unfortunately, they kind of ruined the trip and this hotel for us. Read less

Amazing experience!!! Manager Mr Ali made our visit unimaginable. Excellent service, clean, modern, variety of food menu for various cultural dietary needs. Breathtaking view! Steps away from haram. Staff are... Read more

Amazing experience!!! Manager Mr Ali made our visit unimaginable. Excellent service, clean, modern, variety of food menu for various cultural dietary needs. Breathtaking view! Steps away from haram. Staff are friendly, Mr Ahmed(philippine) ensured superb service. Looking forward to returning. Read less

This was the best experience ever. The staff are amazing. The breakfast was the best we have ever had, there is nothing that you cant get here, even if you... Read more

This was the best experience ever. The staff are amazing. The breakfast was the best we have ever had, there is nothing that you cant get here, even if you do not see it, they will always get whatever you need. The staff at breakfast make this possible by catering to our every whim, from the manager Thayob to Ahmad Ungklang who was our server.....they made sure all our needs were met and more. The staff at the executive lounge were all amazing as well, always there to assist. Hannah at the Honors counter always made sure that we were well taken care of. Best experience ever.👌 Read less

Hotel is of a very high standard with peace, calm & tranquility. Staff are amazing, polite, smiling, and ever helpful. Just one bit of advice, in order to keep hotel... Read more

Hotel is of a very high standard with peace, calm & tranquility. Staff are amazing, polite, smiling, and ever helpful. Just one bit of advice, in order to keep hotel up to date, touch up and maintenance to the rooms on a regular basis. Location perfect and I would certainly come back with my family next time. Well done and keep up the good work. Read less

Great location, walking distance to AlHaram with a shopping mall attached to it. Staff are professional and helpful. The breakfast buffet is amazing with a big selection. The rooms require... Read more

Great location, walking distance to AlHaram with a shopping mall attached to it. Staff are professional and helpful. The breakfast buffet is amazing with a big selection. The rooms require extra attention from maintenance to housekeeping to amenities. This hotel is more convenient for families with young kids. In my opinion the Hotel is 5 stars, the room is 3.5 stars Read less

One of the finest hotels, including spacious rooms and top-notch services. The breakfast was amazing and offered an assortment of food and beverages. If you request for something that isn't normally offered,... Read more

One of the finest hotels, including spacious rooms and top-notch services. The breakfast was amazing and offered an assortment of food and beverages. If you request for something that isn't normally offered, they will prepare it for you. Every single member of the staff was friendly and accommodating. Gate 79 can be reached on foot in approximately one minute, and there are numerous fast food outlets and restaurants all around. The overall experience was really comfortable, and staying here is highly recommended. Read less

We had an amazing experience at this hotel. Our suite was beautiful with stunning high end finishes. Ahmed at the front desk checked us in. He was extremely welcoming and... Read more

We had an amazing experience at this hotel. Our suite was beautiful with stunning high end finishes. Ahmed at the front desk checked us in. He was extremely welcoming and gracious. I have never seen such amazing hospitality. The breakfast buffet in the morning was absolutely fantastic. The array of choices and different options were unbelievable, there was not a single thing your heart could wish for and was not available. Our 4 day stay was very memorable and I will always return back to Conrad Makkah. Read less

Staff and service is amazing. Rooms are nice and clean. However it's time update few of the features. Breakfast was good. Habibullah at the breakfast is like your long lost... Read more

Staff and service is amazing. Rooms are nice and clean. However it's time update few of the features. Breakfast was good. Habibullah at the breakfast is like your long lost friend. I really enjoyed his company everyday he would come to my table and ask for anything I needed. I know that's his job but I really like that gesture. My kids really missed raffles. Nice place to stay. Read less

We loved our stay at Conrad during Hajj 2019. Spotlessly clean, beautiful hotel with excellent food. Most importantly it’s location to the kaba made coming quickly for a bathroom break... Read more

We loved our stay at Conrad during Hajj 2019. Spotlessly clean, beautiful hotel with excellent food. Most importantly it’s location to the kaba made coming quickly for a bathroom break very convenient. What I want to know is what perfume they use in the rooms/hallway and where I can purchase it! It was so lovely and will make me remember my days during Hajj Read less

Really the hotel is amazing and so luxury and clean. The executive room was very big and have partial haram view. The room has two big king size beds with... Read more

Really the hotel is amazing and so luxury and clean. The executive room was very big and have partial haram view. The room has two big king size beds with sofa. Room equipped with all required accessories and amenities. Staff were too friendly. Few steps from holy mosque. Read less

A very beautiful hotel, more than wonderful, everything is good, from the first services to the comfortable view, the food is very delicious and delicious. I thank everyone who contributed... Read more

A very beautiful hotel, more than wonderful, everything is good, from the first services to the comfortable view, the food is very delicious and delicious. I thank everyone who contributed to making the hotel this luxury and elegance. It was a very nice experience, one of the most beautiful and luxurious hotels in Makkah, and all the workers are organized and caring. Thank you.💕💕💕 Read less

Excellent staff and service. Check in was easy at the Hilton Honors desk. Mohammad Al Sini at the reception to the lounge was exceptionally friendly and accommodating. The cleaning staff... Read more

Excellent staff and service. Check in was easy at the Hilton Honors desk. Mohammad Al Sini at the reception to the lounge was exceptionally friendly and accommodating. The cleaning staff were courteous and did their job so well. I’d recommend Conrad Hilton to anyone. Read less

All was best, the front desk was helpful, the guards was friendly. The food was great.. Walking distance to Makkah. Only their room service a bit slow (maybe because the... Read more

All was best, the front desk was helpful, the guards was friendly. The food was great.. Walking distance to Makkah. Only their room service a bit slow (maybe because the large number of customers) Read less

My stay at the Mövenpick Anwar Al Madinah was a mix of excellent elite benefits and some initial operational friction. Upon arrival, the check-in process was a bit complicated; the... Read more

My stay at the Mövenpick Anwar Al Madinah was a mix of excellent elite benefits and some initial operational friction. Upon arrival, the check-in process was a bit complicated; the main reception was unable to process my request to use Accor Live Limitless (ALL) points for the booking, stating they couldn't see the option. I was redirected to the dedicated Accor member desk, where the staff eventually agreed to the deduction after consulting with colleagues. It’s a great property, but as a Gold member, I found that you really need to know your benefits and be persistent to ensure they are applied correctly. ​The logistics of getting into the room also required some patience. I was told the room wasn't quite ready and that I would be contacted as soon as it was available, but unfortunately, no call ever came. I eventually returned to the desk myself after the Asr prayer to successfully finalize the check-in. On the positive side, my Accor Gold status was ultimately recognized with a room upgrade, and the view from the room was truly fantastic. It’s a solid room product that makes the wait feel worth it once you are finally settled in. ​In terms of location, the hotel is well-situated, though it is worth noting for fellow travelers that it involves a slight detour to reach the Haram gates when compared to the more direct path from the Sofitel Shahd Al Madinah. While the walk is manageable, those prioritizing the absolute shortest distance might notice the difference. Overall, it’s a high-quality hotel with excellent views and strong status recognition, provided you don't mind navigating some initial communication gaps at the front desk. Read less

Exceptional Service from Joud at the ALL Accor Desk I would like to sincerely thank Joud at the ALL Accor Desk at Anwar Al Madinah Mövenpick Hotel for her outstanding service. From... Read more

Exceptional Service from Joud at the ALL Accor Desk I would like to sincerely thank Joud at the ALL Accor Desk at Anwar Al Madinah Mövenpick Hotel for her outstanding service. From the moment we arrived, she was warm, professional, and extremely attentive. As an ALL Gold member, we truly felt valued. Joud went above and beyond to ensure we were comfortable and arranged a fantastic room upgrade for us, which made our stay even more special. Her efficiency, kindness, and genuine willingness to assist reflect the highest level of hospitality. She handled everything smoothly and made the entire check-in experience effortless. Staff members like Joud are a true asset to the hotel and a perfect example of what excellent customer service should be. Highly appreciated and strongly recommended. Read less

Overall, a very convenient place to stay. The check-in process was smooth and easy, and the staff at reception and checkout were very friendly, helpful, and welcoming. The location is definitely... Read more

Overall, a very convenient place to stay. The check-in process was smooth and easy, and the staff at reception and checkout were very friendly, helpful, and welcoming. The location is definitely one of the biggest advantages. It’s extremely close to the mosque near Gate 327, literally less than a five-minute walk. There are also small stores right outside the hotel on both sides, and if you cross the road you’ll find food places and other shops as well. The room had all the basic essentials and was comfortable overall. We also had suhoor included in our stay, and it was very good with a lot of variety. Definitely recommended. They also offer paid parking at 5 SAR per hour, which is helpful if you’re driving. As for the downsides, the room key card system was quite faulty. The slot where you insert the card to unlock the door often didn’t work properly. It sometimes took many attempts to get it to switch from red to green, and I remember spending a couple of minutes just trying to enter the room. The housekeeping indicator and doorbell system were also not functioning properly. The standard has dropped a bit compared to before, but overall, considering the location and convenience, it’s still a good option for visitors. Read less

Overall great location, walking distance from Masjid Nabwi, there’s a mall located in basement, restaurant and breakfast is top notch. Salama from reception was exceptional. The cleaning staff was so efficient... Read more

Overall great location, walking distance from Masjid Nabwi, there’s a mall located in basement, restaurant and breakfast is top notch. Salama from reception was exceptional. The cleaning staff was so efficient and the restaurant staff was always going above and beyond esp during Ramadan sahoor when there was limited time. They were running around offering chai and water or juice to everyone. Their kindness did not go unnoticed. Would stay here again. Read less

Our stay was truly satisfying. We were pleasantly surprised with a room upgrade and received a beautiful view of Masjid Nabawi. Thank you to Mr. Salama for the warm and... Read more

Our stay was truly satisfying. We were pleasantly surprised with a room upgrade and received a beautiful view of Masjid Nabawi. Thank you to Mr. Salama for the warm and welcoming hospitality. Alhamdulillah, our worship experience was very comfortable as the hotel provides very close access to the women’s entrance of Masjid Nabawi. The food at Al Salam Restaurant was also excellent, with a wide variety of delicious options, complemented by a stunning view of Masjid Nabawi. We will definitely choose Al Anwar Mövenpick Hotel again whenever we stay in Madinah. Read less

I was really impressed with the housekeeping service during my stay. The staff were attentive, friendly, and thorough in keeping the room spotless each day. Fresh linens and towels were... Read more

I was really impressed with the housekeeping service during my stay. The staff were attentive, friendly, and thorough in keeping the room spotless each day. Fresh linens and towels were always provided, amenities were neatly restocked, and the room smelled clean and welcoming after every service. Read less

I honestly have no idea how this hotel has a 5 star rating . It doesn't even deserve 1 star. Everything about the hotel is vintage , old , mouldy ,... Read more

I honestly have no idea how this hotel has a 5 star rating . It doesn't even deserve 1 star. Everything about the hotel is vintage , old , mouldy , broken , worn out . From the beds , bathrooms , towels , elevators it all needs to be renewed. It's so bad that i feel there is no hope , they need to demolish and build a new hotel . The only thing that kept me there was i could not get a refund and the breakfast was good , good waiters , good clean food , nice view Read less

We had a very disappointing stay at the Mövenpick Hotel. Although it’s rated as a 5-star property, our experience felt more like a 1-star. We booked three rooms for the... Read more

We had a very disappointing stay at the Mövenpick Hotel. Although it’s rated as a 5-star property, our experience felt more like a 1-star. We booked three rooms for the family and paid a significant amount, but the service and conditions were far below expectations. Some of the issues we faced: 1. The toilet had leaks and an unpleasant odor. 2. Reception staff were unhelpful, especially when it came to resolving a card blockage issue. 3. Chairs in the reception area were very dirty. 4. The porter (bagagiste) openly asked for money and gifts, which felt highly unprofessional. 5. We had elderly guests in our group who needed assistance, but when help was required, no one from the staff came forward. 6. The shower door was broken when asked the housekeeping to fix it no one came. Overall, we would rate this experience 1/10. We do not recommend this hotel and will certainly not be returning. The high rating (4.5 stars on Google) does not reflect the reality we encountered. You may wish to try it for yourself and form your own opinion, but for us, it was the worst hotel experience we’ve had. Read less

Our stay at the Mövenpick was nothing short of exceptional. Nestled in a prime location, the hotel offers convenient access to everything one could wish for—whether it’s the spiritual serenity... Read more

Our stay at the Mövenpick was nothing short of exceptional. Nestled in a prime location, the hotel offers convenient access to everything one could wish for—whether it’s the spiritual serenity of nearby holy sites or the ease of reaching restaurants, shopping centers, and local attractions. The surroundings are vibrant yet peaceful, making it the perfect retreat after a long day. What truly made our experience unforgettable, however, was the warm welcome and outstanding service provided by Mr. Khaled at the reception. From the moment we arrived, he made us feel genuinely cared for. His professionalism, patience, and attentiveness went far beyond expectations. Whether it was assisting with check-in, offering helpful tips about the area, or ensuring we were comfortable throughout our stay, Mr. Khaled's hospitality left a lasting impression. It's rare to come across someone so dedicated to guest satisfaction, and he truly represents the heart and soul of Mövenpick. Because of him, our stay felt more personal, more comfortable, and more memorable. Highly recommended—not just for the excellent location and amenities, but for the exceptional people like Mr. Khaled who make you feel at home. We’ll definitely return! Read less

I had a reservation for two rooms: one with a large bed and another with two separate beds. However, when I arrived, the receptionist mistakenly gave me a room with... Read more

I had a reservation for two rooms: one with a large bed and another with two separate beds. However, when I arrived, the receptionist mistakenly gave me a room with four beds. I explained that it wasn’t what I had booked and asked her to correct it. After waiting for about 10 minutes, she told me she couldn’t do anything because many people were waiting — which left me feeling disappointed and exhausted. Luckily, another staff member who was sitting in the manager’s office noticed me and came over to ask if she could help. I explained my situation to her, and she immediately took care of everything with professionalism and kindness. She corrected the mistake and gave us exactly the rooms we had reserved. Her calm and respectful attitude made a big difference… even my niece was happy and excited to speak with her. Although I don’t know her name, I truly appreciate her help. She’s a great example of someone who respects her work and the guests, and she turned a negative experience into a very positive one. Thank you.. Read less

It's fine but a 5-star hotel, this ain't. It's fine if all you need is a comfy bed to sleep in and a clean room to relax in. It's not... Read more

It's fine but a 5-star hotel, this ain't. It's fine if all you need is a comfy bed to sleep in and a clean room to relax in. It's not luxury but it's good. The room feels awfully dim because of the lack of any lights in the ceiling. But I can tell they put in the work to keep it clean so that's good. Read less

Very disappointed with the hotel. Definitely not 5 star standard. I would rate this hotel overall 3 star. The room space is very tight. Furniture is very out dated and... Read more

Very disappointed with the hotel. Definitely not 5 star standard. I would rate this hotel overall 3 star. The room space is very tight. Furniture is very out dated and looks tacky and cluttered. On arrival, floor looked dirty, like it hadn't been hoovered in so many days. Bed sheets were stained and pillow had a big boggie on it 🤢. The next day, house keeping came to the room. We asked them to do the usual cleaning and to change the bed sheets. We also reported the blocked sink. They quickly unblocked the sink, gave us some water bottles and toilet rolls then sprayed air freshener in the room and left. We had to call them back, and asked them to change the covers. The cleaners were not happy about this. They showed so much attitude like they did not want to be doing their job even though we we were so nice to them and did not even complain about all the mess and dirt in our room. This is not the kind of service we expect from a 5 star hotel. Read less

The housekeeping staff did a fantastic job throughout my stay. The room was always spotless, toiletries were replenished daily, and the bed was perfectly made every time. Truly appreciated the... Read more

The housekeeping staff did a fantastic job throughout my stay. The room was always spotless, toiletries were replenished daily, and the bed was perfectly made every time. Truly appreciated the attention to detail. Read less

The only thing going for the place is location. The room was dirty all beds had to be changed because they had visible black marks which even the staff couldnt deny. The... Read more

The only thing going for the place is location. The room was dirty all beds had to be changed because they had visible black marks which even the staff couldnt deny. The flushes constantly stop working. maintainence staff doesnt show up to fix it. they expect you to stay in your room the entire day so they can do basic bathroom maintainence at a random time of their choosing. After starting the process from approx 7 am of complaining about the bathroom at 10 in the night i had a break down. Mr Khalid the manager was patronizing and rude. other guests had to step in to help with getting me some attention. important to note arabic speaking men spoke up because that was the only way mr khalid gave any attention. This by far has been a horrible stay. one comes for prayer and peace all i got was racism and sexism from mr khalid and his team. There are many more hotels in this area dont waste your spiritual journey by staying here. Read less

Only thing this hotel is going for itself is location. Otherwise rooms are way past showing their age. Restaurant food is mediocre at best. Just edible and no change in... Read more

Only thing this hotel is going for itself is location. Otherwise rooms are way past showing their age. Restaurant food is mediocre at best. Just edible and no change in menu. You're paying for the location. Not worth the extra cost. I'd recommend the Hilton or Dar El taqwa. Less people and better service and rooms. Read less

I had a great stay at this hotel, and I was especially impressed with the cleanliness throughout the property. The rooms were spotless and clearly maintained with care—everything was fresh,... Read more

I had a great stay at this hotel, and I was especially impressed with the cleanliness throughout the property. The rooms were spotless and clearly maintained with care—everything was fresh, tidy, and well-organized. The bathrooms were also thoroughly cleaned, with no signs of dirt or wear. Even the kitchen area was in excellent condition, which really added to the comfort of my stay. It’s clear that the housekeeping staff takes pride in their work. Overall, the cleaning services were top-notch and made a big difference in my experience. Read less

Anwer Al madinah movenpick on of the best hotel in madinah. This hotel housekeeping staff service very good. Room cleaning very good. Toilet clean very good also smell nice. Kitchen... Read more

Anwer Al madinah movenpick on of the best hotel in madinah. This hotel housekeeping staff service very good. Room cleaning very good. Toilet clean very good also smell nice. Kitchen clean and position good. I am very happy. Inshallah I will come back again stay this hotel. Thanks Room boy Mr Rabbi and Mr Riyaz. Read less

Considering the reputation and the price I paid for my stay, I had expected a higher level of service and attention to detail. Unfortunately, these issues with the air conditioning,... Read more

Considering the reputation and the price I paid for my stay, I had expected a higher level of service and attention to detail. Unfortunately, these issues with the air conditioning, side lamp, and TV reception left me disappointed. In conclusion, my experience at this well-known hotel was far from what I had anticipated. The malfunctioning air conditioning system, faulty side lamp, and poor TV channel reception significantly impacted the quality of my stay. I hope that my feedback is taken seriously by the hotel management, and they work towards enhancing their services to provide a more enjoyable experience for their guests in the future. Read less

Stayed at this hotel during Hajj season. The room was comfortable and spacious for two people. Very near to the Masjid Nabawi, at gate 328. Has shopping complex below the... Read more

Stayed at this hotel during Hajj season. The room was comfortable and spacious for two people. Very near to the Masjid Nabawi, at gate 328. Has shopping complex below the hotel. Convenient to go shopping around the area. Overall, had a great experience staying at the hotel with great services. Read less

The only thing I have to say is to check in after 4pm. Do not bother trying to check in early as rooms are not available specially during peak umrah... Read more

The only thing I have to say is to check in after 4pm. Do not bother trying to check in early as rooms are not available specially during peak umrah śeason. Aside from this, the hotel staff is ultra helpful, the concierge staff is prompt, courteous and trustworthy. Room service is immediate, despite full occupancy 365 days a year. Check out is as simple as A.B.C.... Read less

We were there on a short two night trip. Overall it was good experience. The breakfast options were good and fresh. Dinner buffet was good too. Rooms were clean. Shower... Read more

We were there on a short two night trip. Overall it was good experience. The breakfast options were good and fresh. Dinner buffet was good too. Rooms were clean. Shower and toiletries were well maintained and provided. There was smoking smell in non smoking floors though. But overly good experience. Location was perfect. Read less

The breakfast is good but still need improvement for variants, the room service is good but the laundry was not good enough because we lost our T-shirts (two), and the... Read more

The breakfast is good but still need improvement for variants, the room service is good but the laundry was not good enough because we lost our T-shirts (two), and the laundry guys still didn't found it at our last night. But the room is cozy and clean Read less

Food was good. Service at reception was excellent. We had to change room as the first room was very dirty. The second room was much better and cleaner. The room Service... Read more

Food was good. Service at reception was excellent. We had to change room as the first room was very dirty. The second room was much better and cleaner. The room Service was kind of good.. had to search for them the whole day just to give toothbrush and towels. In the morning at around 7.30,we pressed the button to clean our room, we came back at 14.00, the room was still not cleaned! Apart from 2 sockets, none worked. We had to wait to charge our phones Read less

Excellent overall experience, would recommend. The check-in, check-out was efficient. The hotel staff was also kind and accommodated our room request for adjoining rooms on shorter notice. Rooms were clean,... Read more

Excellent overall experience, would recommend. The check-in, check-out was efficient. The hotel staff was also kind and accommodated our room request for adjoining rooms on shorter notice. Rooms were clean, properly air-conditioned, good amenities. The breakfast buffet also offered a variety of food. Location was convenient and very quick to use elevators to exit and enter. Only thing was one room was quite cold and the thermostat could not be adjusted, but did not detract from comfort much. Insh’Allah would choose to stay here next time as well. Read less

The only good thing about this property is the location. The rest everything makes it even less than 3 star hotel. Room was super dirty and was so smelly. Beds were so... Read more

The only good thing about this property is the location. The rest everything makes it even less than 3 star hotel. Room was super dirty and was so smelly. Beds were so much uncomfortable. Bathrooms were having such a disgusting smell. Only cigarette 🚬 smell was keep coming everywhere. There's no towel in the washroom. Upon asking the Housekeeping team working in the corridors they said, what to do it's supervisor mistake he didn't check the room. Check in process was so time taking even though there's no rush. Only 1 person was ahead of us but the staff was so "lazy" and was not paying attention. Check in staff didn't provide us with the room keys / card and asked the bell boy to drop us to the room. Bell boy opened the room with the master key and handed over the same to us - upon asking why master key, he smiled and went out of the room. At the time of Check-out, the lady at the reception was shocked to see the master key and asked me how come I've that key - I explained all this to her. Other than its great location, I didn't find any single value for money about this hotel. If anyone from the management side wants to discuss more; I'm happy to share more as well. Read less

The hotel looks good, but the furniture is kind of old and not upgraded. The location is excellent and close to women entrance for the mosque. The buffet for the... Read more

The hotel looks good, but the furniture is kind of old and not upgraded. The location is excellent and close to women entrance for the mosque. The buffet for the breakfast was included and it was nice and has varities. For dinner, you can pay 150 SR per person and very nice food like rice, fish and different kinds of fruits Read less

I have had multiple surgeries its very difficult to take shower i told at the reception i need a chair or please change the room , i came to know... Read more

I have had multiple surgeries its very difficult to take shower i told at the reception i need a chair or please change the room , i came to know other rooms had sitting place in the shower area. But they didn't do anything for our problem. There is no sitting arrangement in bathroom it's very uncomfortable for disabled people and aged people as well. And there is no chair in the room with back rest only stools were there . Read less

Facility is good but not up to a 5 start hotel that I would have expected. Response time of cleaners and receptionist is extremely slow. The rooms are comfortable and... Read more

Facility is good but not up to a 5 start hotel that I would have expected. Response time of cleaners and receptionist is extremely slow. The rooms are comfortable and has Haram Mosque view which is breathtaking. The services here as tremendously improved compared to the last time I was here. It's been a little upgrade which is super cool Read less

I have been coming here for over 20 years and have found the manager and the staff at the restaurant to be courteous and helpful. The staff has maintained... Read more

I have been coming here for over 20 years and have found the manager and the staff at the restaurant to be courteous and helpful. The staff has maintained proper hygiene in preparing different food with a wide variety. The food is delicious and excellent. Keep up the good work ethics and services. Read less

Almost excellent! Windows were dirty outside from the rain and crescents at breakfast were not fresh. Otherwise everything was extraordinary, from cleanliness to the view from my bedroom, staff was... Read more

Almost excellent! Windows were dirty outside from the rain and crescents at breakfast were not fresh. Otherwise everything was extraordinary, from cleanliness to the view from my bedroom, staff was polite and so welcoming! The room was spacious, the bed was so comfy! Serenity ambiance as well and beautiful view of the mosque and piazza at breakfast made everything so inspiring! Thank you for this very pleasant stay! Read less

The hotel location is priceless. Very close to the mosque, especially the women entrance. Rooms are spacious and super clean. Staff are super friendly and professional. I could not gave... Read more

The hotel location is priceless. Very close to the mosque, especially the women entrance. Rooms are spacious and super clean. Staff are super friendly and professional. I could not gave more than 2 stars because of the following: 1- room furniture's are old and aged. 2- toilets seems poorly maintained. 3- During breakfast, the served orange juice was expired. I informed the staff at the restaurant two times few minutes apart and kept watching and waiting for their action to remove the juice containers but they didn't. 4- shower cabin was too small. 5- the hotel strangely designed for small size short Asian guests. I am not that tall guy! I am 190 cm tall. The ceiling height is low i could touch the ceiling while walking in the hotel corridors. I had to really bow down to open the door as the door knob is close to my knees. Toilet basin and commod were very low. Read less