January 2027 Umrah

5 – Excellent! We are very pleased with our stay. Everything has been excellent, from the service to the overall hospitality. We truly appreciate the care and professionalism shown by your... Read more

5 – Excellent! We are very pleased with our stay. Everything has been excellent, from the service to the overall hospitality. We truly appreciate the care and professionalism shown by your entire team. A special thanks to Zahidul Islam(Door Man)His warm welcome and kind farewell made our experience even more memorable. He left a lasting impression on us. We will gladly recommend your hotel to others, and Inshallah, when we visit again, your hotel will be our first choice. Thank you once again to everyone. Have a great day! Read less

Room was excellent and had all the necessary amenities. Service was fantastic - regular and thorough room service. Plenty of lifts to get up and down. Food was a real... Read more

Room was excellent and had all the necessary amenities. Service was fantastic - regular and thorough room service. Plenty of lifts to get up and down. Food was a real bonus - suhoor was sensational. Tons of options and variety every single night with top notch service. Location is also great. Takes about 4 mins to walk to the haram (near the extension, I used to go to gate 66 which was very close). Just walk straight through Hilton convention hotel for the quickest route. But they even have a free shuttle service to get you to the haram which literally runs all day and night at every 5 minutes. Literally, every 5 minutes. Read less

A truly luxurious hotel offering an exceptional experience from start to finish. The location is perfect—very close to the Haram—and the golf cart service to and from the Haram made... Read more

A truly luxurious hotel offering an exceptional experience from start to finish. The location is perfect—very close to the Haram—and the golf cart service to and from the Haram made everything even more convenient. The rooms are spacious, spotless, and beautifully designed with a modern touch. The staff were outstanding in every area—professional, welcoming, and genuinely caring. Special thanks to Omar Farouk, Mohanad in the restaurant and the kind lady at reception for their wonderful hospitality. You all made our stay memorable. Highly recommended! Read less

I had a wonderful experience and would highly recommend this place. The service was excellent, and everything was well organized. A special thank you to Naema for her kindness and... Read more

I had a wonderful experience and would highly recommend this place. The service was excellent, and everything was well organized. A special thank you to Naema for her kindness and continuous support — she was truly helpful and made our stay even more comfortable. The room was very clean and comfortable, and the golf cart service is available 24 hours, which was very convenient. They also serve delicious Saudi coffee at the reception, which was a lovely touch. I would definitely come back again Read less

A special thank you to Abdul Hameed, the chamber maid/housekeeper he was extremely professional, friendly, and attentive throughout my stay. May God bless him. He helped me with advice, room... Read more

A special thank you to Abdul Hameed, the chamber maid/housekeeper he was extremely professional, friendly, and attentive throughout my stay. May God bless him. He helped me with advice, room queries, and anything I needed, always with a smile. His service really stood out. The hotel location is perfect and very convenient, especially for getting around easily. That said, don’t expect a perfect Haram view it’s good to manage expectations there. The buffet staff were kind and helpful, and service was smooth. A couple of things worth noting for future guests: • Zain mobile network does not work well inside this hotel, so it’s not worth purchasing if you’re staying here. • If you’re hoping for early check-in, be aware that there is an extra fee. Overall, a comfortable stay with genuinely kind staff, especially Abdul Hameed. Read less

Loved our stay at Double Tree. The suite was fantastic. Amenities provided were great. The breakfast was amazing. Sumptuous and a large variety. The service was excellent. Especially thanks to... Read more

Loved our stay at Double Tree. The suite was fantastic. Amenities provided were great. The breakfast was amazing. Sumptuous and a large variety. The service was excellent. Especially thanks to Mr. Mahmoud Elsayed for taking special care of me and my parents. Will stay again at DoubleTree on our next trip. Read less

This is my second stay at the DoubleTree Makkah hotel….. First one was in October 2024 and it was a positive experience, my second stay was in August 2025, and it... Read more

This is my second stay at the DoubleTree Makkah hotel….. First one was in October 2024 and it was a positive experience, my second stay was in August 2025, and it wasn’t the same as my first one DoubleTree is a new and comfortable hotel. The team is cooperative, kind, and welcoming, which is something that truly stands out compared to many other hotels in Makkah. However, there are a few important areas that require improvement: 1. Mattresses: The mattresses are extremely soft, which is quite unusual for a newly opened hotel. It raises the question — how did the mattresses lose their firmness so quickly? Unfortunately, this caused back pain during our stay. 2. Housekeeping & Cleanliness: We stayed for 6 nights, and during that time, the bed sheets and duvet covers were never changed. Housekeeping standards need to be raised significantly. Even basic cleaning such as vacuuming the floor was not done during our stay. 3. Breakfast: The breakfast is boring and repetitive, with almost no variation day to day. There’s no interesting food presentation or appealing options. The quality is quite basic, and no premium items are offered at all. It got to the point where my children decided not to eat breakfast, and my husband and I would skip it if we were tired, as it simply wasn’t worth waking up for. Despite these points, the hotel remains comfortable, and the price is reasonable compared to other hotels in Makkah. I highly recommend booking through a Saudi travel agency, as their prices are significantly better than what is available on hotel booking websites. 4. Panda Supermarket: A major convenience is that there is a Panda supermarket accessible directly from the hotel lobby. This was extremely useful, as we didn’t need to go out to other supermarkets near the Haram. You can easily do your shopping right from the hotel, which adds great value to the stay. 5. Hotel Towers: The hotel consists of two towers — Makkah Tower and Madinah Tower. Based on our experience, I would highly recommend choosing the Madinah Tower over the Makkah Tower. It was more for better view ⸻ Tips for Accessing the Haram: It is advisable to head to the Haram 45–60 minutes before prayer time. The hotel offers a shuttle bus that runs for about 3 minutes and drops you near the elevator of Souq Al-Khalil in the Jabal Omar area. From there, it’s a short walk to the Haram via Ibrahim Al-Khalil Street. Another and in my opinion better route is to enter the Hilton Convention Hotel, which is opposite DoubleTree. From the Hilton lobby, there is a direct elevator access to the Haram. This option is more convenient than the hotel’s bus service, especially since the mall elevators are often small and crowded Read less

I had a wonderful experience at this hotel, especially during breakfast time. The variety and quality of the breakfast were outstanding — everything was fresh, well-prepared, and delicious. From local... Read more

I had a wonderful experience at this hotel, especially during breakfast time. The variety and quality of the breakfast were outstanding — everything was fresh, well-prepared, and delicious. From local specialties to international options, there was something for everyone. What truly made the experience even better was the staff specifically Ahmed Raza . They were extremely polite, attentive, and always ready to help with a smile. Their warm and professional attitude made us feel welcomed and well taken care of every morning Highly recommended for anyone looking for great service and a satisfying start to the day! Read less

cleanest hotel I've ever been to! Overall, the professionalism of the staff at this hotel is exceptional—from the front desk and the breakfast buffet to the outstanding housekeeping service provided... Read more

cleanest hotel I've ever been to! Overall, the professionalism of the staff at this hotel is exceptional—from the front desk and the breakfast buffet to the outstanding housekeeping service provided by Mr. Ahmed. The beds, pillows, and bathroom were all excellent—thanks to Ahmed, who made sure we truly enjoyed our room. You literally walk to the grand mosque in like 4 minutes if not less ....All I can say is that I am truly looking forward to coming back to this marvelous hotel. Read less

A big thank you to Abdul Hamid for the excellent room service and cleanliness during our stay. The room was always spotless, well-prepared, and taken care of with great attention. Your... Read more

A big thank you to Abdul Hamid for the excellent room service and cleanliness during our stay. The room was always spotless, well-prepared, and taken care of with great attention. Your dedication and hard work did not go unnoticed — it made our stay much more comfortable and pleasant. We truly appreciated your service. Keep up the great work! Read less

Rooms are roomy, service was very good. Location is a bit far from the masjid, you need to calculate your timing. We asked for a quad bedroom and got a... Read more

Rooms are roomy, service was very good. Location is a bit far from the masjid, you need to calculate your timing. We asked for a quad bedroom and got a twin room with two extra beds, which wasn't ideal. However everything else was good. Breakfast presented plenty of variety: breads, fruits, salads, main courses. The view we got was also awesome, overlooking the grand masjid. Read less

The hotel is really nice and clean. The in-house restaurant Zafaran is very good with a large selection of food from buffet for breakfast and dinner, and the waiters, supervisors... Read more

The hotel is really nice and clean. The in-house restaurant Zafaran is very good with a large selection of food from buffet for breakfast and dinner, and the waiters, supervisors and staff are very friendly and efficient. The housekeeping staff especially Mr. Ashraf was very helpful and took good care of us. He came by everyday to clean our room and provide water bottles and fresh towels. He made us feel comfortable and safe. The front desk and reception staff could do a little better with their customer service and willingness to help. But overall, I would definitely recommend this hotel. Read less

We’re starting in room 1830 and the amenities and the service are super nice! The breakfast is nice with many options and the staff is super welcoming. The whole is... Read more

We’re starting in room 1830 and the amenities and the service are super nice! The breakfast is nice with many options and the staff is super welcoming. The whole is welcoming and provides service with a smile. Ashraf Sardar, our room service person, was super helpful and nice! He came everyday and checked on us to make sure everything was set and talked to us and gave us recommendation for places. 10/10 service! Will definitely be coming back 😊 Read less

We stayed at this hotel during our Hajj trip. The staff here is extremely kind and friendly. Whatever you ask they oblige. Food variety was tremendous. Made to order... Read more

We stayed at this hotel during our Hajj trip. The staff here is extremely kind and friendly. Whatever you ask they oblige. Food variety was tremendous. Made to order omelette for breakfast was a huge hit with the family. Recommended! Read less

My recent visit to DoubleTree by Hilton Makkah was absolutely outstanding, thanks to the exceptional service and warm hospitality of your team. A special highlight of my stay was Hanouf, whose... Read more

My recent visit to DoubleTree by Hilton Makkah was absolutely outstanding, thanks to the exceptional service and warm hospitality of your team. A special highlight of my stay was Hanouf, whose genuine hospitality and attentive care truly made me feel welcome and valued. Her professionalism, kindness, and willingness to go the extra mile left a lasting impression. Her warm demeanor and personalized attention made my experience at the hotel unforgettable. I would also like to extend my sincere gratitude to Hatin and Muhammad for their smooth and efficient check-in process. Their professionalism, friendliness, and attention to detail ensured a hassle-free arrival, setting the perfect tone for my stay. Throughout my time at the hotel, I was impressed by the warm atmosphere, cleanliness, and comfort of the facilities. The team’s dedication to guest satisfaction was evident in every interaction. Overall, my experience at DoubleTree by Hilton Makkah was truly exceptional, and it’s clear that your staff’s dedication and hospitality are key to your success. I highly recommend this hotel to anyone visiting Makkah and look forward to returning in the future. Thank you once again to Hanouf, Hatin, Muhammad, and the entire team for the hospitality. Read less

This is our second omrah as a couple, when we went omrah for our first time, a hotel we will not name was terrible, very far, and left us ill.... Read more

This is our second omrah as a couple, when we went omrah for our first time, a hotel we will not name was terrible, very far, and left us ill. We promised to make up for our terrible experience by booking in a prestigious high profile hotel, our choice was Hilton Double Tree Jabal Omar. Location: Was great all in all compared to other hotels, it’s approximately 500 meters away from the haram. Rooms: Our room was pretty pristine and clean, so dirt was to be found, the beds and sheets were spotless. The view from the windows was mesmerizing. Service: Service was great, no complaints at all. The staff are very attentive to the needs of the guests. Restaurant: Food was palatable and good, but nothing special. It does lack variety, it could use more protein. The restaurant staff were very kind, we want to give a huge shoutout to Saddam, he was very cooperative and caring. Read less

Great place, very clean, the service was amazing. The Breakfast contain variety of food but the pastry was the best.. It has bus services for the trip from Alharam. But... Read more

Great place, very clean, the service was amazing. The Breakfast contain variety of food but the pastry was the best.. It has bus services for the trip from Alharam. But we like going by foot .. not far from Alharam just 5 minutes away.. I really recommend it and definitely will book again. Read less

I was working during the construction of DoubleTree hotel until the handing over in 2020 but today it was the first time to visit the hotel as a guest after... Read more

I was working during the construction of DoubleTree hotel until the handing over in 2020 but today it was the first time to visit the hotel as a guest after operation. I’m so grateful for the excellent service and the great welcoming attitude from all hotel staff especially Ms. Mardia in reception and Islam in concierge. Bus transportation to and from Haram was always available 24 hours. The breakfast was amazing and diversified. The welcoming cookies was so delicious. Rooms were so clean and new. Mattresses were so soft. I enjoyed my stay in Doubletree hotel. Thanks for your great and extraordinary service. Read less

Had a wonderful experience with the staff specially in the restaurant Mr. Saddam and Mr. Farooq were really accomodating. What I loved most was about the shuttle service that you... Read more

Had a wonderful experience with the staff specially in the restaurant Mr. Saddam and Mr. Farooq were really accomodating. What I loved most was about the shuttle service that you guys give. Looking forward to visiting again along with my family as well! Read less

We enjoyed our stay at the hotel very much. Excellent rooms and frequent shuttle to the Grand Mosque. Very nice reception staff Excellent service throughput especially from Mr Sadam and... Read more

We enjoyed our stay at the hotel very much. Excellent rooms and frequent shuttle to the Grand Mosque. Very nice reception staff Excellent service throughput especially from Mr Sadam and Mr Alsayed which were very courteous at Zafran restaurant. Also many thanks to Thamal and Mr Usman Miah from room service. Thank you thank you Read less

The rooms were a bit tired but very comfortable. The most comfortable bed I've ever slept in. Room service and housekeeping were always instantly on hand and helpful during what must... Read more

The rooms were a bit tired but very comfortable. The most comfortable bed I've ever slept in. Room service and housekeeping were always instantly on hand and helpful during what must be an extremely busy time. The kind and polite staff make this hotel a very comfortable experience. It is a little bit difficult to get to the Haram for those wishing to pray in the main Mosque but the shuttle buses that leave every two minutes make things very easy. Read less

Excellent service, Really nice rooms it gets cleaned without you even having to mention it Breakfast was amazing 10/10 lots of great options friendly staff special thanks to Mahmoud Salem... Read more

Excellent service, Really nice rooms it gets cleaned without you even having to mention it Breakfast was amazing 10/10 lots of great options friendly staff special thanks to Mahmoud Salem for an amazing stay. P.s They have some really great cookies at the reception just got to ask. Read less

Nice hotel v cute inside. Hotel doesn’t provide things for children in family rooms as stated on their website but other than this everyone is friendly and will try and... Read more

Nice hotel v cute inside. Hotel doesn’t provide things for children in family rooms as stated on their website but other than this everyone is friendly and will try and help you and nice selection for breakfast and short distance to haram with buses available all the time. Read less

Entrance and lobby area is beautiful. Very nice rooms but furniture (like chairs and sofas) had stains, even in the lobby. Bus service is amazing! Always available and drops off... Read more

Entrance and lobby area is beautiful. Very nice rooms but furniture (like chairs and sofas) had stains, even in the lobby. Bus service is amazing! Always available and drops off at a convenient location, just in front of the haram. Breakfast was great tho I think it can use a little more variety and some less meat dishes. Overall good experience. Read less

It was a great stay for 4 days and the rooms which we got was amazing and too huge. Housekeeping was done without any call. Breakfast buffet was so yummy. One more thing... Read more

It was a great stay for 4 days and the rooms which we got was amazing and too huge. Housekeeping was done without any call. Breakfast buffet was so yummy. One more thing the support we received to upgrade to standard room from Mrs.Merida at the reception during check in was never forgettable.She supported as a family member from Day-1 till check out and we were so lucky. Shuttle service was too good and you can expect every 2 minutes. Never ever miss to have the delicious cookies which are so 😋 Read less

Spacious rooms, we got a free room upgrade which was a nice gesture. The reception and restaurant manager - Mr. Taher was very courteous and took extra care so that we... Read more

Spacious rooms, we got a free room upgrade which was a nice gesture. The reception and restaurant manager - Mr. Taher was very courteous and took extra care so that we were served well. Special mention to the shuttle service, there was a shuttle every minute that we didn't even have to wait to and fro. The only downside was the housekeeping ,we felt that the rooms could have been cleaned and maintained better Read less

The hotel is relatively new. It is beautiful and the staff are courteous. The staff do their best to make the clients happy. The negative thing here is that... Read more

The hotel is relatively new. It is beautiful and the staff are courteous. The staff do their best to make the clients happy. The negative thing here is that there's a constant stench from the drainage holes in the bathrooms, it's very disgusting. It's a short walk to the Haram and the hotel pro ides a bus shuttle to convey the elderly as well. The shuttle isn't reliable however and clients have to join the shuttle for the nearby Marriot and Hilton hotels. It would be good if the management can work harder on the housekeeping service and the rooms aren't exceptionally cleaned by the staff. I'm not even sure the housekeeping staff use an hoover there's dirt on the floor. I had to request a room change due to cleanliness. Y Read less

I booked this property for my stay in Makkah and I figured out this hotel is closed. Just a day before my arrival someone called me from the hotel and... Read more

I booked this property for my stay in Makkah and I figured out this hotel is closed. Just a day before my arrival someone called me from the hotel and told me that I will be moved to an another property which was extremely old and dirty. Wonder why would they let the guests book this hotel when it’s not operating. They make you book thinking you’re booking a new hotel but then end up sending you to old property! They are trying to play with customers. Really disappointing, Read less

Actually I didn't really stay here. I incidentally found out that this hotel transferred my booking to another hotel. The hotel acted on their own without informing me in advance... Read more

Actually I didn't really stay here. I incidentally found out that this hotel transferred my booking to another hotel. The hotel acted on their own without informing me in advance and without notifying me after the change they did. I accidentally found it out the morning of my intended check-in day. Moreover their phone line is never responding as I desperately tried calling them to inquire on this surprising change!! The other hotel "Hilton Makkah and Convention Center" was another example of how bad hospitality can be. I will write a seperate review on their page!! Read less

Loved the stay at the hotel. Excellent staff and room was extremely good. We booked deluxe king which was very spacious. Breakfast was too good with lots of variety. Shuttle... Read more

Loved the stay at the hotel. Excellent staff and room was extremely good. We booked deluxe king which was very spacious. Breakfast was too good with lots of variety. Shuttle service was very good. 3-4, minutes bus ride to Haram mosque. Couple of minutes walk from that stop to King Fahad gate. Would be looking forward to stay there again definitely. P.s: forgot to mentuon that you get cookie treats on your welcome to hotel 👍❤️ Read less

Great sized rooms, good value for money, good location with super shuttle service which is regular. Could do with greater variety of food selection during buffet times to include... Read more

Great sized rooms, good value for money, good location with super shuttle service which is regular. Could do with greater variety of food selection during buffet times to include juices, fruit, more intercontinental food and not just catering for groups. Better cleaning could be beneficial. Better in room coffee selection to include coffee not just only decaf coffee. Otherwise, very good service. Read less

The is beautiful, spacious & clean hotel. But the housekeeping service is very very poor and bad. Been told about water in the room be given once a day, but... Read more

The is beautiful, spacious & clean hotel. But the housekeeping service is very very poor and bad. Been told about water in the room be given once a day, but we haven't get our water for the next day. Called many times & the housekeeper promised to send it to our room but non showing. So sad having a very prestigious hotel but with VERY BAD HOUSEKEEPING SERVICE. Room also not very clean after get a housekeeping. Expecting a great superb service from this hotel but disappointed instead. Improve your housekeeping service please. Thanks. Read less

My Third Stay at the Dal Al Hijra in Madina. I have to say I can’t wait to come back. The staff were beyond excellent from the minute I walked... Read more

My Third Stay at the Dal Al Hijra in Madina. I have to say I can’t wait to come back. The staff were beyond excellent from the minute I walked in for check in super helpful. The guys also for the morning Sahoor again were just outstanding the food and options were amazing. It’s shame I can’t eat much in the Morning as I wanted to try everything. All made fresh the rooms were spacious and clean and 2’mins away from the Mosque. Just absolutely superb and can’t thank the team enough for making my stay perfect once again. Thank you to all the staff see you all again very soon InShaAllah Read less

amazing hotel just a 2-minute walk (or even less) from Masjid Nabawi, with plenty of food shops and activity going on outside - location wise it’s great to get... Read more

amazing hotel just a 2-minute walk (or even less) from Masjid Nabawi, with plenty of food shops and activity going on outside - location wise it’s great to get to and from the masjid around namaz times. The staff are incredibly kind and welcoming. The rooms are spacious, spotless, and very well maintained by the friendly and helpful housekeeping team. Breakfast was excellent with a great variety, and the breakfast staff were especially lovely — a special thank you to them for taking such good care of us every morning and the lovely coffee’s. I would definitely recommend this hotel and look forward to staying here again, inshaAllah. 😊 Read less

Hotel is due an upgrade (which is coming apparently!). Rooms are nice and spacious. The level of customer service was impressive, special thanks to Ibrahim and Shahin during breakfast. All... Read more

Hotel is due an upgrade (which is coming apparently!). Rooms are nice and spacious. The level of customer service was impressive, special thanks to Ibrahim and Shahin during breakfast. All staff were extremely helpful and always willing to go the extra mile. This hotel is a short walk to Masjid Al-Nawabi and in a very good location, food, shopping, mosque all in close proximity. Would definitely recommend. Read less

Excellent hotel with super friendly staff who are always ready to help. My family has been staying here for more than 20 years and the way they have maintained the... Read more

Excellent hotel with super friendly staff who are always ready to help. My family has been staying here for more than 20 years and the way they have maintained the stanadards is admirable. Mr.Reazul, F&B in charge has taken great care of us from the beginning along with his colleagues such as Mr. Ibrahim at the restaurant who would regularly check to see if we needed anything when having our breakfast. The dining experience is truly grand with a wide variety of delicious items at all times. Thanks to the whole team for the great experience. We look forward to continuing our stay with the Dar Al Hijra team as always. Read less

Excellent management and staff! The food was amazing and varied, the rooms were beautiful and clean. Mohammad Syed the chef who made the eggs had such a kind, positive attitude... Read more

Excellent management and staff! The food was amazing and varied, the rooms were beautiful and clean. Mohammad Syed the chef who made the eggs had such a kind, positive attitude throughout. Jamil was part of staff and extremely considerate and helpful!! Mahmoud the manager and Momin the manager, were so observant and helpful, both incredibly hospitable and thoughtful! Read less

Very good experience, the staff are very friendly and helpful. The bellman especially Saiful Islam always greeted us with a smile when we entered. Hotel wise it is slightly dated... Read more

Very good experience, the staff are very friendly and helpful. The bellman especially Saiful Islam always greeted us with a smile when we entered. Hotel wise it is slightly dated but there are plans of upgrades and modernisation of the hotel in the works. We also had breakfast included which had a wide variety of food that was mostly always fresh (bakery section was hit and miss). Overall a very good experience Read less

The room itself was spotless, spacious, and had a beautiful, authentic vibe. 🛏️ The bed was super comfortable and absolutely massive—perfect for a truly restful stay. ☕️ Each room came with a... Read more

The room itself was spotless, spacious, and had a beautiful, authentic vibe. 🛏️ The bed was super comfortable and absolutely massive—perfect for a truly restful stay. ☕️ Each room came with a kettle and coffee machine, and the soft bathrobes were a romantic touch that added to the experience 🤍 I can’t wait to see how their new rooms will turn out - if this was anything to go by, they’ll be spectacular! Read less

By a strike of chance, I managed to get a very good deal to stay at the hotel with breakfast. The reception was warm. The housekeeping was timely. The room was terrific. It... Read more

By a strike of chance, I managed to get a very good deal to stay at the hotel with breakfast. The reception was warm. The housekeeping was timely. The room was terrific. It appeared they are planning to change the carpet which would be only thing I might propose for a change. The breakfast was rather sumptuous, though to some it was only decent but for me it’s already plenty to choose from. Read less

I come to this hotel after Hajj.the room is so clean. Locatain of hotel is comfortab for going to haran . the services are excellent specially in breakfast.i... Read more

I come to this hotel after Hajj.the room is so clean. Locatain of hotel is comfortab for going to haran . the services are excellent specially in breakfast.i request smoky salmon and the manager arranges to bring to me. All staff so perfesional and kind. Thanks Read less

I booked three rooms for myself, my children and my parents a full nine months in advance of my planned stay. However, 3 months before my trip, the hotel cancelled... Read more

I booked three rooms for myself, my children and my parents a full nine months in advance of my planned stay. However, 3 months before my trip, the hotel cancelled my reservation for no acceptable reason. Initially they cited a policy issue, then said it was a legal issue citing Hajj regulations and then stopped responding. I made several enquiries with travel agents and the Saudi consulate and they all confirmed there are no legal restrictions on visiting Madinah during Hajj season. The only restrictions apply to the city of Makkah. I also contacted IHG elite member support, and they sided with the hotel, repeating that it's due to a legal issue without providing any evidence or documents of the associated regulations. I just completed my trip on my originally planned dates and stayed at the Sofitel Shahd al Madinah instead. There was no legal issue that would have required the hotel to cancel my reservation - as evidenced by the fact that I was able to stay at another hotel during the same dates. I am a diamond elite ambassador member and it’s shocking and disappointing that this is the way I was treated. I contacted IHG elite member support and they refused to help and came up with a different reason for the cancellation each time I tried, and eventually stopped responding. I highly recommend the Sofitel in Madinah. It is closer to Masjid Nabawi than the Intercontinental and the staff and service are excellent. After many years of loyalty to IHG, unfortunately this incident has turned me away from them for good. Read less

I stayed here with my wife after being apart for some notable time, making this a second honeymoon of sorts—and what a perfect setting it was. From the moment we arrived,... Read more

I stayed here with my wife after being apart for some notable time, making this a second honeymoon of sorts—and what a perfect setting it was. From the moment we arrived, we were greeted by Feras, whose exceptional care set the tone for an unforgettable stay. His manners, attention to detail, and genuine hospitality were simply unmatched. ✨ The room itself was spotless, spacious, and had a beautiful, authentic vibe. 🛏️ The bed was super comfortable and absolutely massive—perfect for a truly restful stay. ☕️ Each room came with a kettle and coffee machine, and the soft bathrobes were a romantic touch that added to the experience 🤍 I can’t wait to see how their new rooms will turn out - if this was anything to go by, they’ll be spectacular! Throughout our stay, both reception and Mr. Feras called to check in on us, making sure everything was perfect. It genuinely made us feel special and showed just how much they care about their guests. ❤️ Would I recommend staying here? Without a doubt. If you’re looking at hotels on the northern side—or honestly any side—of the Masjid, this is the one to choose. 🕌 This was my third stay here, and honestly, I would pick Dar Al Hijrah over a cheaper or “better deal” elsewhere every time—and that’s my sincere advice to you too. ‼️⭐️ Read less

Superb location. Love love love walking to the masjid from the hotel ! Lovely pop up shops outside the hotel. Best Ajwa ice cream :) Breakfast is excellent & great service by... Read more

Superb location. Love love love walking to the masjid from the hotel ! Lovely pop up shops outside the hotel. Best Ajwa ice cream :) Breakfast is excellent & great service by staff members (Osman). We had a small issue with our first room but it was taken care of quickly and we were moved to an another room. Great laundry service, very clean and prompt, thank you Al Amin ! Rooms need some refurbishing which is apparently happening soon, we look forward to coming back soon again insha Allah. Read less

Our stay at the hotel was more than wonderful and excellent. InterContinental hotels in general are excellent, and Dar Al-Hijra Hotel in Medina in particular is my first choice for several... Read more

Our stay at the hotel was more than wonderful and excellent. InterContinental hotels in general are excellent, and Dar Al-Hijra Hotel in Medina in particular is my first choice for several reasons, all of which met my needs. The most important of these are: * Location, * The spaciousness and size of the suites (Royal Suite # 910), their cleanliness, and their fully equipped kitchen and a private room for the maids, * The availability of multiple elevators, including private elevators for the suites, which is a great help during rush hour and prayer times, * Cleanliness and organization, * Parking availability, * The friendliness and responsiveness of the staff. I would like to especially mention Ms. Iman Al-Ahmadi at the reception for her excellent service, kindness, and prompt check-in and check-out procedures. Thanks to her and to all staff. I will always "Insha'ALLAH" come again, Wishing you all the best .. MANSOUR BOKHARY Read less

It was a nice experience to enjoy couple of days at that hotel. The room was clean and cozy and the bed was comfy but the bathroom needs some maintenance, it... Read more

It was a nice experience to enjoy couple of days at that hotel. The room was clean and cozy and the bed was comfy but the bathroom needs some maintenance, it was little bit old as the glass cabinet door was sliding back and the toilet shataf was leaking. The breakfast was so good and the staff was friendly. The location was perfect as it’s near to women prayer place so i didint need to walk long distance to reach it. Read less

Old clean Hotel, old furniture, low standard in Breakfast, No parking, very bad lobby and entrance, must be moderate and classy. Good air-conditioning, clean old classic bathrooms. Not deserve 5... Read more

Old clean Hotel, old furniture, low standard in Breakfast, No parking, very bad lobby and entrance, must be moderate and classy. Good air-conditioning, clean old classic bathrooms. Not deserve 5 star hotel. Read less

Beautiful hotel with very friendly and helpful staff. The rooms and bathrooms are spacious and with nice modern features. There is complementary breakfast and dinner. I had a great... Read more

Beautiful hotel with very friendly and helpful staff. The rooms and bathrooms are spacious and with nice modern features. There is complementary breakfast and dinner. I had a great experience staying here during my Hajj visit to Medina and will definitely recommend to others. Read less

My friend and I recently stayed here and we both loved our time here. The service was absolutely excellent and they frequently like to check in to make sure that... Read more

My friend and I recently stayed here and we both loved our time here. The service was absolutely excellent and they frequently like to check in to make sure that everything is going well for you. Complimentary fruits were brought upon arrival and were so sweet. The rooms and sheets were also all so incredibly clean. The only thing that seemed to be quite dirty was the curtains, but we barely touched those. The only other downsides of the room was that the walls were thin so you could hear neighbors all around you very easily, and the carpet and doors seem to be really old, so it's not the most aesthetically pleasing design. And as you go upstairs the air quality can get really Humid and damp in the hallways, but it's fairly well controlled in the room. Overall I'd still say this is a super reliable place to stay. Service was easily a 10/10. They helped us out so much from room service cleaning, to ordering from the restaurant, and front desk staff. The concierge employee, Mohammed Ali, was particularly helpful with getting us a taxi on our last day when we were running late and needed more time and support with catching our train. Overall we loved our experience and would definitely stay here again. Read less

Excellent hotel in an excellent location. I was a bit weary about how far this hotel would be but it turned out to be much closer than I imagined. On... Read more

Excellent hotel in an excellent location. I was a bit weary about how far this hotel would be but it turned out to be much closer than I imagined. On top of that, the service from start to finish was excellent. They really care about customer service and are striving hard to maintain high quality. Would definitely recommend! Room was excellent. We had suhoor and the food was excellent filled with various options including made to order omelettes and pancakes. Lots of variety that changed daily. The first morning we arrived, two of my kids were quite sick and we were dreading going to the clinic or hospital especially given how tired we were after 24 hours of travel. Luckily the front desk arranged for a doctor to come to our room and not only diagnosed but also administer an injection on my daughter and prescribe antibiotics. Read less

Very convenient location. We stayed five nights in one of the suits at the ninth floor. Overall experience was very good and we all loved it. The suit was very... Read more

Very convenient location. We stayed five nights in one of the suits at the ninth floor. Overall experience was very good and we all loved it. The suit was very spacious but not at the same standard as in US. It needs some upgrades. But it was clean and live-able. The big plus was the breakfast and we all enjoyed all of the fancy choices. For sure we will be coming back and do recommend others to try it too. Read less

We were pleasantly surprised at the proximity to the Haram, on the map it appears far but the location is great. The service from all staff was amazing. Getting... Read more

We were pleasantly surprised at the proximity to the Haram, on the map it appears far but the location is great. The service from all staff was amazing. Getting a wheelchair from the hotel was no problem and we kept it for the duration of our stay. They hotel also arranged a private taxi to take us to some sites, and he was best guide ever. Thank you to all at the hotel. Great little food places just outside the hotel. Read less

The staff behind the front desk were helpful and there was a nice selection of food for breakfast. However, the room keys constantly needed reprogramming so every time you needed to... Read more

The staff behind the front desk were helpful and there was a nice selection of food for breakfast. However, the room keys constantly needed reprogramming so every time you needed to get into your room you needed to go to the front desk for a new key. This seemed to be a problem for multiple guests as there was often a queue of people wanting new keys. The rooms were also not very clean. The cleaning staff did not clean the room well during our stay either. We had to ask for it to be vacuumed, for clean cups/glasses and for fresh towels repeatedly. Overall I would not recommend this hotel based on the lack of cleanliness of the rooms. Read less

Greeted within a few minutes, offered cold water as we entered, registered and allocated our rooms well before time Daily survey to ask if we are entirely satisfied. Customer... Read more

Greeted within a few minutes, offered cold water as we entered, registered and allocated our rooms well before time Daily survey to ask if we are entirely satisfied. Customer centric and hospitable They smile, give you greetings and nothing is a hassle for staff... really well done to them all. Will be using again inshaallah. Other hotels should follow their lead . Thank you to Abdul Hamid and all his staff. . Read less

I have been coming here for last 12 years. I am a platinum ambassador and service is awesome. Lately I have seen the great customer service even better. The staff... Read more

I have been coming here for last 12 years. I am a platinum ambassador and service is awesome. Lately I have seen the great customer service even better. The staff are amazing and breakfast buffet is also awesome. Last but not the least the prices are hard to beat!! Read less