Inclusive of Ramadan Umrah Tour

I would like to thank the reception team, especially Mr Khaled Alzahrani and Ms Rahaf Alzahrni. They were very understanding and truly did their best to help me check in earlier. It meant... Read more

I would like to thank the reception team, especially Mr Khaled Alzahrani and Ms Rahaf Alzahrni. They were very understanding and truly did their best to help me check in earlier. It meant a lot to me after a long journey. Thank you for your kindness and genuine care🤍 I would also like to thank everyone working here in Al Shohada hotel. The entire team is welcoming, professional, and always ready to help. You truly make guests feel comfortable and valued. Thank you 🤍 Read less

I had a very pleasant stay at Al Shohada Hotel. The hotel is clean, comfortable, and well-organized, with a calm atmosphere that makes you feel welcome from the moment you... Read more

I had a very pleasant stay at Al Shohada Hotel. The hotel is clean, comfortable, and well-organized, with a calm atmosphere that makes you feel welcome from the moment you arrive. The rooms were tidy and well maintained, and the overall service was excellent. The hotel’s location is also very convenient, as it is not far from Masjid Al Haram, making it easy to reach for prayers and visits. I would especially like to thank the receptionist Rahaf (رهف) for her kindness and professionalism. She was very helpful, polite, and always ready to assist with a smile, which truly made a difference in my stay. Her warm welcome and positive attitude reflect the high level of service at the hotel. I highly recommend Al Shohada Hotel to anyone looking for a comfortable stay with great customer service. Read less

We stayed at Al Shohada Hotel in Makkah for three nights from 25th to 28th January,2026 and our experience was excellent. The hotel’s service was outstanding, the rooms were very... Read more

We stayed at Al Shohada Hotel in Makkah for three nights from 25th to 28th January,2026 and our experience was excellent. The hotel’s service was outstanding, the rooms were very clean, and the overall environment was comfortable and peaceful. The breakfast was delicious and well-organized, with a good variety of food. I would especially like to highlight Miss. Rahaf, the Customer Service Manager. She was extremely polite, professional, and caring. She checked on us several times during our stay and made sure that everything was perfect. Her attitude and hospitality truly made our stay more comfortable and memorable. I highly recommend Al Shohada Hotel to families and pilgrims visiting Makkah. We are very satisfied with their service and would love to stay here again in the future. Read less

I give ⭐️⭐️⭐️ for the rooms but I will give ⭐️⭐️⭐️⭐️⭐️ for the restaurant. I had a very pleasant experience at this restaurant in Al Shohada, Makkah. One of the staff Mr.Khaled... Read more

I give ⭐️⭐️⭐️ for the rooms but I will give ⭐️⭐️⭐️⭐️⭐️ for the restaurant. I had a very pleasant experience at this restaurant in Al Shohada, Makkah. One of the staff Mr.Khaled Mohammad Fayez was extremely friendly, polite, and professional. From the moment we arrived, we felt warmly welcomed. He was attentive, responsive, and always ready to help with a smile. The manager Mr.Ahmed Salama showed great leadership and personally ensured that everything was well organized and that customers were satisfied. The service was fast and efficient, which made our dining experience very comfortable. Overall, the excellent service provided by both the manager and staff made this visit truly enjoyable. Thank you for your excellent services. Read less

Great value for money, is around 6-8 minutes away from Haram while charging half the price of hotels which are next to Haram. The location is the best point, small... Read more

Great value for money, is around 6-8 minutes away from Haram while charging half the price of hotels which are next to Haram. The location is the best point, small shops next to it and easy walk to Haram. The rooms are generally good and provided with usual sufficient amenities. Great hotel lobby and there are few more interesting things like an ice cream shop etc. Several lifts so never have to wait long. The rooms facing backwards towards hill get almost no noise Few negative points however - the hotel building is probably old and some small things require maintenance. That is why i do not think the rooms are at 5-star level. The quadruple rooms have 2 beds which are usually smaller but comfortable. They however make the room a bit congested. Overall i find it to be a great option for those who want proximity to Haram but also dont want to spend a lot on being closer to it. The reception staff was nice and checkin was quick. The porters are also efficient and nice. Read less

I stayed here for 6 days and 5 nights. It was nothing short of splendour. I am happy that I chose this hotel. Albeit 10 minutes walk to Al Haram,... Read more

I stayed here for 6 days and 5 nights. It was nothing short of splendour. I am happy that I chose this hotel. Albeit 10 minutes walk to Al Haram, it was still a pleasant place. Shout out to Sierra Leone, the ever helpful luggage officer and Ms. Reefal (I hope I get her name right). The rooms are spacious and comfortable with good beddings and pillow. No complaints whatsoever. Read less

The stay at Al Shohada was an amazing experience. The service, hospitality and cleanliness was all top tier. Its also not too far from the haram, I would definitely recommend... Read more

The stay at Al Shohada was an amazing experience. The service, hospitality and cleanliness was all top tier. Its also not too far from the haram, I would definitely recommend this place. Would go again. Read less

I booked al shohada for 3 days 2 triple rooms with full board. It was excellent value for money. Mohammed rawther was excellent with his customer service and professionalism so... Read more

I booked al shohada for 3 days 2 triple rooms with full board. It was excellent value for money. Mohammed rawther was excellent with his customer service and professionalism so were mohammed salama and mehmood islam they were all excellent great customer service. Keep up the good work guys, will definitely book this hotel again and again. Read less

I would like to extend my deepest thanks and appreciation to Al Shohada Hotel for their exceptional hospitality. From the moment of arrival until departure, every detail was handled with... Read more

I would like to extend my deepest thanks and appreciation to Al Shohada Hotel for their exceptional hospitality. From the moment of arrival until departure, every detail was handled with the utmost professionalism and care. The management and the entire team went above and beyond to make my stay comfortable and memorable. The service was outstanding — warm, attentive, and genuinely caring. The staff’s professionalism and dedication reflect the high standards of the hotel, and it truly made a difference in my experience. The room was spacious, clean, and very comfortable, providing everything I needed for a relaxing stay. The housekeeping team kept it spotless every day, which added greatly to the comfort and peace of mind during my visit. I also had the pleasure of enjoying the hotel’s buffet, which offers a wide selection of international dishes with great taste and quality. Every meal was delightful and complemented perfectly by the attentive service. A special thanks to the cleaning service team for keeping everything in perfect condition, and to the reception staff for their warm welcome, efficiency, and continuous support throughout my stay. I am sincerely grateful for the kindness, respect, and excellence I experienced throughout my visit. Al Shohada Hotel is not only a place to rest but a place where guests are treated like family. The management deserves the highest praise for leading with vision, professionalism, and genuine care — qualities that set this hotel apart and make every guest feel truly valued. Read less

Completely Unacceptable Service – Never Again! We traveled with our entire family and had clearly requested rooms next to each other when we made the booking. This request was confirmed by... Read more

Completely Unacceptable Service – Never Again! We traveled with our entire family and had clearly requested rooms next to each other when we made the booking. This request was confirmed by the hotel in advance. However, upon arrival, we were given rooms that were far apart, without any explanation or apology. When we addressed this issue at the reception, we were met by a receptionist named Fatima – and her behavior was absolutely outrageous. She was extremely rude, raised her voice, threw our room keys at us, and told us to leave. Such disrespectful, aggressive, and unprofessional conduct is completely unacceptable in any service environment, let alone a hotel. We then escalated the matter to the manager, who was just as unhelpful and dismissive. Instead of taking responsibility, he defended the receptionist’s behavior and offered no support whatsoever. After much pressure, we were finally given the rooms we had originally been promised. However, from that point on, the staff continued to treat us with hostility. When we called to request basic necessities like toilet paper or bottled water, we were told we “had no right” to ask for anything – simply because we had dared to complain. Our clear impression: This hotel only treats certain guests – especially Arab visitors – with respect. Guests from the EU or Asia are treated as second-class. My advice: Avoid this hotel at all costs. There are many other places where professionalism, fairness, and basic human decency are still valued. Read less

Al Shohada Hotel is a great place to stay. The rooms are clean and comfortable, the service is professional. I would like to give special thanks to Robiul Islam (bell boy)... Read more

Al Shohada Hotel is a great place to stay. The rooms are clean and comfortable, the service is professional. I would like to give special thanks to Robiul Islam (bell boy) for his warm and helpful service 24/7. Truly professional and humble. Highly recommended for anyone visiting Makkah. Read less

I loved staying at Al Shohada Hotel.Good hotel really clean. The people here and Bellman Farhadul Islam very Good Job and And Helpfull. Room super clean. has open buffet with... Read more

I loved staying at Al Shohada Hotel.Good hotel really clean. The people here and Bellman Farhadul Islam very Good Job and And Helpfull. Room super clean. has open buffet with many of dish really delicious. The hotel is close to everything around. You just walking 10 minutes to the Haram. Read less

Good hotel really clean. The people here is very nice super clean has open buffet with many of dish really delicious. The hotel is close to everything around. You just... Read more

Good hotel really clean. The people here is very nice super clean has open buffet with many of dish really delicious. The hotel is close to everything around. You just walking 10 minutes to the Haram. Read less

Praise be to Allah who blessed us with the opportunity to perform Hajj. We stayed at Al Shohada Hotel in Makkah, and all praise is due to Allah — we... Read more

Praise be to Allah who blessed us with the opportunity to perform Hajj. We stayed at Al Shohada Hotel in Makkah, and all praise is due to Allah — we were surrounded by comfort provided by all the staff, whether at reception, in the restaurant, or in room service. What truly made me happy, however, was seeing the hotel management present everywhere — from the reception hall to the restaurants — ensuring food quality and outstanding service, walking through the corridors to inspect cleanliness and how the rooms were being cleaned, and reviewing even the smallest details to guarantee the comfort of the guests. This was my first encounter with Mr. Mohamed Taha, who was personally checking the readiness of the rooms. When I asked one of the staff members about him, I was told he is the General Manager of the hotel — this increased my respect and admiration for the place I was staying in. For this reason, I wanted to thank all the hotel staff, and especially the management who trained their employees in the right way, so they treat the guests as if they were part of their own family. Thank you Mr. Mohamed Taha and Mr. Khaled Al Shanbari. I also won’t forget to thank the restaurant management — Mr. Nasser Abu Deeb, Mr. Ahmad Salama, Chef Mohsen, Chef Hatem, and Chef Adel. Wishing everyone continued success and progress always. Read less

Close to Haram (10 to 15 min). Very good and spacious rooms. The service is very good. They checked if we need anything and if our stay is going well.... Read more

Close to Haram (10 to 15 min). Very good and spacious rooms. The service is very good. They checked if we need anything and if our stay is going well. Thank you Rifal. The restaurant is very good. The food is tasty. Read less

During my stay at [Hotel Al shohada], I received exceptional service in the restaurant, courtesy of [Nasser Abu Deeb 1] and [Abdul Khaliq 2]. Their professionalism, attentiveness, and warm hospitality... Read more

During my stay at [Hotel Al shohada], I received exceptional service in the restaurant, courtesy of [Nasser Abu Deeb 1] and [Abdul Khaliq 2]. Their professionalism, attentiveness, and warm hospitality made our dining experience unforgettable. From the moment we arrived, they greeted us with genuine smiles and made sure we felt welcome. They had extensive knowledge of the menu, provided excellent recommendations, and ensured that every dish was presented to perfection. Their attention to detail and friendly demeanor created a wonderful atmosphere, making our meal even more enjoyable. A huge thank you to them for their outstanding service! Their dedication and passion for hospitality reflect the high standards of [Hotel Al shohada]. I highly recommend dining here and look forward to returning in the future! Rating: ⭐⭐⭐⭐⭐ Read less

We stayed from 17-march till 20-march Check in and check out was fast and smooth 15-20 mins walk to kaaba Rooms are good, need more toilet papers in the bathroom ,they only put... Read more

We stayed from 17-march till 20-march Check in and check out was fast and smooth 15-20 mins walk to kaaba Rooms are good, need more toilet papers in the bathroom ,they only put one roll. The hotel mosque doesn’t follow the haram prayers which made us sad a little. The Rooms doesn’t have the haram speakers ,only in the hallways After maghrib prayer they offer very good arabic coffee in the lobby and dates. Overall experience was very good. Read less

What an experience we had. The hotel is really nice and the staff are really good. The restaurant on the other hand is another experience the food is incredible & the... Read more

What an experience we had. The hotel is really nice and the staff are really good. The restaurant on the other hand is another experience the food is incredible & the host what a great guy what a great and a wonderful person he is. You should try the hotel moreover the restaurant . Read less

Friendly and generous caretakers, they let me rest in the hotel lobby, even if it was just for a while to wait for a friend who was doing Umrah. May... Read more

Friendly and generous caretakers, they let me rest in the hotel lobby, even if it was just for a while to wait for a friend who was doing Umrah. May Allah reward them with bless for their services. 👍 Read less

Stayed there for one night and left because of rude attitude and decided to move to Elaf Kinda which was Alhamdulillah a best decision. Facilities, rooms, equipment etc. are good... Read more

Stayed there for one night and left because of rude attitude and decided to move to Elaf Kinda which was Alhamdulillah a best decision. Facilities, rooms, equipment etc. are good but front desk service staff as other people also responded they don't know how to welcome or deal with guests. Will not recommend due to rude attitude of staff specially Arabic lady and the Arab man at the front desk/reception. Read less

A truly humbling experience being in the holiest land and this is the service I get. I am constantly in contact with housekeeping and reception. It has been 2 days... Read more

A truly humbling experience being in the holiest land and this is the service I get. I am constantly in contact with housekeeping and reception. It has been 2 days and they haven’t made up the room/ changed the sheets/ emptied the bins. I thought I would spend extra since I’m coming with my parents to perform Umrah. Food is mid too. Read less

I had a great stay at Al Shohada Hotel. The staff is incredible, breakfast was great, the room was enormous and clean, the location is one of the best features... Read more

I had a great stay at Al Shohada Hotel. The staff is incredible, breakfast was great, the room was enormous and clean, the location is one of the best features together with the Head Chef, who cooks great. All in all - FANTASTIC 😍 Read less

I’m from US visiting Medina during Ramadan. It was a very comfortable stay. Good location (specifically for men) and great suhoor buffet with a great variety of dishes, salad bar,... Read more

I’m from US visiting Medina during Ramadan. It was a very comfortable stay. Good location (specifically for men) and great suhoor buffet with a great variety of dishes, salad bar, and vegetarian options. Mohammed Reza and his team were very friendly & welcoming. Plates were cleared quickly by efficient staff. Reza himself checked on every guests. Would recommend. Read less

Amazing experience truly one of the most memorable journeys I’ve had. The Guest Relations Manager, Amal, was exceptionally polite and attentive, constantly checking in to ensure we had a relaxed... Read more

Amazing experience truly one of the most memorable journeys I’ve had. The Guest Relations Manager, Amal, was exceptionally polite and attentive, constantly checking in to ensure we had a relaxed and smooth stay. She made sure every single day was comfortable for us, and her care and professionalism really stood out. I would also like to appreciate the entire team, including the check-in staff. From the concierge to housekeeping, everyone made us feel valued and important throughout our stay. InshaAllah, I will definitely choose to stay at this hotel again in the future. Thank you so much, Amal, for making our experience so pleasant and seamless. Read less

Pros: -The location is excellent. -The hotel is very clean. -The stay is comfortable overall. -It’s easy to visit Al-Rawda from the hotel. -There are plenty of parking spaces available. -The room includes a coffee machine... Read more

Pros: -The location is excellent. -The hotel is very clean. -The stay is comfortable overall. -It’s easy to visit Al-Rawda from the hotel. -There are plenty of parking spaces available. -The room includes a coffee machine with a selection of capsules. -The hospitality in both the hotel and the room is outstanding (they offer several complimentary items). -The view of Manakha and Al-Masjid An-Nabawi is amazing. .. Cons: -Entering the large SUV parking area requires a lot of attention — the entrance itself is quite difficult. -There is no shelf or proper place in the bathroom to put shampoo or toiletries. -No smart TV available in the room. -Breakfast has a large variety, but some items are repeated. -The price is slightly high. -I experienced an issue with my booking at the reception, even though everything was arranged and confirmed in advance. It was a real problem, but eventually it was resolved. (If the hotel’s customer care team needs details, I can provide them.) Read less

We had breakfast at the buffet at Millennium Taiba Hotel in madina and the experience was truly excellent from start to finish. The food quality was outstanding with a wide variety... Read more

We had breakfast at the buffet at Millennium Taiba Hotel in madina and the experience was truly excellent from start to finish. The food quality was outstanding with a wide variety of fresh and delicious options that suited everyone in our family. Everything was well presented, constantly refilled, and tasted great. It was one of the best hotel breakfast buffets we've had. What really made the experience special was the service. Captain Mohammed Rezaul was fantastic and incredibly attentive throughout our visit. He kept our table perfectly clean, made sure our drinks were always topped up, and brought everything we needed so our family didn't have to keep getting up. He was professional, kind, and very welcoming, which made us feel genuinely cared for as guests. We are visiting from Canada, and this breakfast left a very strong impression on us. The hospitality, service, and food quality were all top tier. We would absolutely recommend the breakfast buffet here and would gladly return again. I would also like to add that our experience was so good that we ended up booking the same hotel in Mecca Read less

Our stay at the Millennium Taiba Hotel in Madina was absolutely wonderful and exceeded our expectations in every way. The rooms were spacious, beautifully maintained, and extremely comfortable, making it... Read more

Our stay at the Millennium Taiba Hotel in Madina was absolutely wonderful and exceeded our expectations in every way. The rooms were spacious, beautifully maintained, and extremely comfortable, making it a perfect place to relax after long days. The location is simply brilliant — just a short walk to the Masjid, with plenty of shops and a supermarket nearby, which made everything so convenient for our family. What truly made our experience special was the incredible staff. Every single member of the team was warm, welcoming, and always ready to help with a smile. A very special thank you to Biyazid, who took care of cleaning our room. He was exceptionally kind, helpful, and consistently went above and beyond to ensure we had the best possible service. His dedication and positive attitude made a real difference to our stay. We highly recommend this hotel to anyone visiting Madina and will definitely choose to stay here again. Read less

"All the staff were exceptional, with outstanding service and a warm, welcoming demeanor. Captain Rezaul's team was particularly impressive, demonstrating a perfect blend of professionalism and kindness. Our 5-day stay... Read more

"All the staff were exceptional, with outstanding service and a warm, welcoming demeanor. Captain Rezaul's team was particularly impressive, demonstrating a perfect blend of professionalism and kindness. Our 5-day stay was consistently excellent, with a seamless and issue-free experience. I highly recommend this team to anyone traveling from the UK or other countries – you won't be disappointed!" Read less

One of the Best Hotel Stays I’ve Ever Had I recently spent couple nights at this luxury hotel in a truly stunning location, and I must say—it was one of the... Read more

One of the Best Hotel Stays I’ve Ever Had I recently spent couple nights at this luxury hotel in a truly stunning location, and I must say—it was one of the best hotel experiences I’ve had, both in Saudi Arabia and internationally. From start to finish, everything exceeded my expectations. The service was exceptional: the staff checked in on me personally by phone three times a day and responded immediately to any request I made. I genuinely felt cared for and spoiled throughout my stay. The attention to detail, comfort, and hospitality were outstanding—and for the price I paid, it was easily the best value I’ve ever gotten at a luxury property. Highly recommended for anyone looking for top-tier service and an unforgettable experience. Read less

This is the very first time we book a hotel with Taiba hotel. Usually we always booked the front hotels near the ladies gates . This hotel is closer to... Read more

This is the very first time we book a hotel with Taiba hotel. Usually we always booked the front hotels near the ladies gates . This hotel is closer to gate 310 which is very near to roza rasool. So first point convenient. Second rooms are spacious and very new. Third service is excellent from front desk to room service. Fourth point breakfast have a huge selection and everything is excellent. And the morning staff under the manger MR. RAJA and his whole team is very professional and ready to make you pampered by there great service. One of the server MR. SHAB I have to tell about him was so caring and remember what we liked and what we want. They do have cafe also it's serve Starbucks coffee plus non Starbucks too. They do have room service for dining & i had great experience in it . Food was great. lady who worked explain what is the local brand & which one is there. Excellent service there too. Finally, highly recommended and worth it to be here. One more thing if you are here do try there fresh juices and most importantly kakra chai super 👌 yummy 😋!!!! Read less

I had a fantastic experience during my stay at Taiba Madina hotel.The staff was incredibly welcoming and helpful, always going the extra mile to ensure our comfort. The room was... Read more

I had a fantastic experience during my stay at Taiba Madina hotel.The staff was incredibly welcoming and helpful, always going the extra mile to ensure our comfort. The room was clean, spacious, and well-equipped with everything we needed. The bed was super comfortable, and we had a beautiful view from the window. The location is perfect—close to major attractions, restaurants, and public transport. We also enjoyed the breakfast buffet, which had a wide variety of fresh and tasty options. What really stood out was the attention to detail and the genuine hospitality. We felt well taken care of and would definitely return. Highly recommend for both business and leisure travelers! Read less

It’s my pleasure to stay in the Taiba Madinah Hotel after completing the Hajj 2025. The service of this hotel is really outstanding. We were from Al Bait hajj group.... Read more

It’s my pleasure to stay in the Taiba Madinah Hotel after completing the Hajj 2025. The service of this hotel is really outstanding. We were from Al Bait hajj group. Captain Reza and his team were really amazing and welcoming very smiling and friendly. Outstanding, delicious wide variety of foods, desserts and drinks really impressed all our family members. Really appreciate the services and support of all the staffs of this hotel. Read less

Love the food! Excellent variety of different types of food. Cheese heaven. Gorgeous view of the Prophet’s Mosque from the restaurant. Super clean, very helpful stuff. As a Canadian travel... Read more

Love the food! Excellent variety of different types of food. Cheese heaven. Gorgeous view of the Prophet’s Mosque from the restaurant. Super clean, very helpful stuff. As a Canadian travel advisor, I give Taiba Madinah hotel 5 star on every level of service. We enjoyed our breakfast and dinner with a wonderful view. Highly recommended! Read less

We stayed 5 nights.. we loved our stay & satisfied with their services. The location is excellent, especially for the mens. Nearby markets & decent food options. Room cleaning guy was so nice... Read more

We stayed 5 nights.. we loved our stay & satisfied with their services. The location is excellent, especially for the mens. Nearby markets & decent food options. Room cleaning guy was so nice & humble. Room was nice & clean and also specious, especially the bathroom. Read less

I have enjoyed my first breakfast at Taiba Madinah Hotel, excellent service, with variety of food to choose from. Staff were very attentive with smile on their faces, nothing was... Read more

I have enjoyed my first breakfast at Taiba Madinah Hotel, excellent service, with variety of food to choose from. Staff were very attentive with smile on their faces, nothing was a problem ready to serve and answer questions. My complements to the chef and his team, and to the manager to run the restaurant efficiently. Thank you. Read less

Hi I traveled from the USA with my mother. we had such great service and I really enjoyed my stay here. captain Reza hospitality was great and also his... Read more

Hi I traveled from the USA with my mother. we had such great service and I really enjoyed my stay here. captain Reza hospitality was great and also his team. The food and the location is very convenient. The experience is 10/10. I would definitely come back again and stay here with no hesitation. Hotel Management Taiba Medina was 10/10 Read less

Our stay at Taiba Madinah Hotel was exceptional from start to finish. The location is ideal—just steps away from the Prophet’s Mosque—making it easy and peaceful to attend prayers at... Read more

Our stay at Taiba Madinah Hotel was exceptional from start to finish. The location is ideal—just steps away from the Prophet’s Mosque—making it easy and peaceful to attend prayers at any time of day. One of the highlights of our stay was the warm welcome we received from Mr. Hussam at the front desk. He was always smiling, kind, and genuinely helpful. His positive attitude and professionalism made us feel instantly at ease and added a special touch to our experience. It’s rare to find someone who consistently goes above and beyond to ensure guests feel comfortable, and Mr. Hussam truly made a difference. The rooms were clean and comfortable, with a beautiful view of the Haram, and the service throughout the hotel was excellent. The restaurant offered a wide variety of delicious food, catering to all tastes. I highly recommend Taiba Madinah Hotel to anyone visiting the holy city—it’s a perfect combination of convenience, comfort, and heartfelt hospitality. Read less

Alhamdullillah we were able to spend four beautiful days at this hotel. Coming from the U.S., we were looking for a place with close proximity to Madinah for us and... Read more

Alhamdullillah we were able to spend four beautiful days at this hotel. Coming from the U.S., we were looking for a place with close proximity to Madinah for us and our family members and this place did not disappoint. We were able to walk back and forth to and fro to the masjid for our prayers and back. It’s a one minute walk to Masjid Al Manawara and right in front of Masjid Al Qamama (the masjid where Prophet Muhammed (ﷺ) prayed for rain. The service is amazing. The staff so hospitable, always giving Salams, and catering to whatever needs you need. Every day in Ramadan, they would have ghisr coffee and Sukari dates for all the guests. On Eid Day, they passed out roses, cupcakes, cake cookies, to all the guests. I loved the architecture of this hotel - beautifully designed - the elevator when the doors close ( inside) it has the doors of Masjid Al Munawwarah. The rooms are spacious,clean, and they have a water boiler with tea so you can have tea whenever you want. I highly recommend getting the breakfast and dinner at the hotel- it’s fantastically amazing! Fresh, with a variety of amazing choices and cuisines. We were hooked on the cardamom tea/karak/shay Adani, fresh juices, fruit, desserts, range of food from daal, soup, chicken, Mandi, lamb, meat, bechamel, potatoes , salads, olives, cheeses, etc… Read less

I've stayed in this hotel for one night in a unit facing the ground mosque. The best thing about this hotel is its location, It's facing the mosque from the... Read more

I've stayed in this hotel for one night in a unit facing the ground mosque. The best thing about this hotel is its location, It's facing the mosque from the imam side. Which means that entering the mosque is much easier due to the smaller crowd compared to the hotels at the back of the mosque. The units are clean and well maintained, Especially that it is under heavy use all year long. I've been to more luxurious hotels, but they are not far off from what I've seen in this hotel.The restaurant in the hotel is good and the food choices are also good. The reception is friendly and experienced, and transportation is near by. All in all, my experience in this hotel was very positive and I highly recommend it. Read less

Located on northern nabawi, so you must left earlier to get space behind imam. Elevator for down during hajj season is no function, what a 5* hotel. Mild chlorine odour on water,... Read more

Located on northern nabawi, so you must left earlier to get space behind imam. Elevator for down during hajj season is no function, what a 5* hotel. Mild chlorine odour on water, especially if you use hottube. Housekeepjng team polite, dilgent and responsive but somehow not completed the job (i think this is management direrction, see below). Soundproof ness it was very good. Waterpresssure also good. Wifi internet speed good. Toiletries nearly completed but the housekeeping team not giving what it should, for example shavings kits, extra soap and shampoo (since the room occupied by 5 people, so you cannot only giving qty for 2 people isnt it?) Its also happened for th towel, tea/coffe/sugar, even you hide the water heater behind the cupboard , what a service.. just keep it out of the room if you didnt want your guests use it rather that hide it. Somehow management, please if you already take contract for accepeted Indonesian hajj guests, be full service or you may not take it at all. Yes, were not regular guest (umra) that only stay 2-3 nights. Yes we will not buying anything from Starbucks, or even your resto/room service, but yes we also giving tips for housekeeping team and make your occupancy high (even full) during hajj season, isnt it profit for your hotel? So please be full service Read less

Staying in this hotel is value for money. It is clean, nicely air conditioned with fresh and delicious food and best of all is location, which is hardly 5 min... Read more

Staying in this hotel is value for money. It is clean, nicely air conditioned with fresh and delicious food and best of all is location, which is hardly 5 min from Haram. Read less

If I were to sum up my stay at this hotel in one word, it would be fantastic. The hotel location is very good, a couple of minutes walk from... Read more

If I were to sum up my stay at this hotel in one word, it would be fantastic. The hotel location is very good, a couple of minutes walk from the Mosque. The hotel room was very spacious compared to other hotels that I’ve stayed in Madinah before. The staff was very nice, always on beck and call, always assisting us and catering to our requests like that of the late checkout. Hebah and Fatimah were both very accommodating. Keep it up! 🌟🌟🌟🌟🌟 Read less

It's a beautiful hotel, one of my friend is working there, Miss Haneen. She invited me , it was breakfast time they have a beautiful restaurant facing towards the Al-Haram,... Read more

It's a beautiful hotel, one of my friend is working there, Miss Haneen. She invited me , it was breakfast time they have a beautiful restaurant facing towards the Al-Haram, where they serve breakfast, although i didn't eat, it looks delicious. I almost met all the dinning n kitchen staff, they were so kind n respectable. N if i got any chance i want to get a job in this property. Read less

I was sitting in the Starbucks cafe and Hakim was very nice and kind. He was polite and the service was great. I really enjoyed it and I’ve been one... Read more

I was sitting in the Starbucks cafe and Hakim was very nice and kind. He was polite and the service was great. I really enjoyed it and I’ve been one week here with my son and we had a really nice time thank you Hakim. There are very nice people here and thank you for making us happy and making the guests happy to. God bless him Read less

Marvellous Location with emotionally spiritual view of the Haram and Green Dome- especially sitting, everyday, in the Starbucks cafe, with amazing hospitality from Hakim. He really made the stay worth... Read more

Marvellous Location with emotionally spiritual view of the Haram and Green Dome- especially sitting, everyday, in the Starbucks cafe, with amazing hospitality from Hakim. He really made the stay worth it. All The front desk were also excellent and always attended to our requests promptly. Read less

Amal from Guest services was really nice and helpful throughout our stay! Thank you for looking after our comfort during our stay. The hotel isn’t really modern, I didn’t really like... Read more

Amal from Guest services was really nice and helpful throughout our stay! Thank you for looking after our comfort during our stay. The hotel isn’t really modern, I didn’t really like the room and bathroom, but there isn’t anything wrong in particular. The hair dryer in the room i stayed in wasn’t working. The staff at the restaurant are not very professional, we asked to order from the in room dining menu instead of buffet for dinner. The guy was hesitant at first & then asked us to sit at the far corner.. weird.. it wasn’t crowded. the food wasn’t great either, bland, and they took a long to serve even the starters! And something wasn’t cooked, the spring roll i believe was still frozen, as as a compensation they served us fresh fruits after. Overall, i dont think i would stay here again. Read less

Rubbish hospitality...basic cleanliness they don't know...they wash the used tea cups in the toilet with plain water and keep it back!!! Buffet is just stale bread of days and variety... Read more

Rubbish hospitality...basic cleanliness they don't know...they wash the used tea cups in the toilet with plain water and keep it back!!! Buffet is just stale bread of days and variety not more than 3 main course! They don't provide hair conditioner which is staple! Basic courtesy the dinning, room service and housekeeping staff don't have! 0 hospitality! Only plus is location is very close by to Haram! Read less

Very good location. The staff were very helpful. Especially Md Mahadi (supervisor) who would always ask if we needed anything and was always willing to help and provide great customer... Read more

Very good location. The staff were very helpful. Especially Md Mahadi (supervisor) who would always ask if we needed anything and was always willing to help and provide great customer service. The rooms were tidy and clean with an amazing view of the Masjid. Overall a great place to come if your looking for friendly staff, location and shopping /food. Read less

The collaboration of the hotel with Motawif as the organizing company voor the hajji could not be worse. I have never experienced a worse service level. People who... Read more

The collaboration of the hotel with Motawif as the organizing company voor the hajji could not be worse. I have never experienced a worse service level. People who have never met were put forcefully in the same hotel room. In all my travels I have never ever had such an experience. If you try to come to agreable understanding with the management of the hotel they point towards motawif. This is not in my view how a 5 star hotel should treat their guests. Read less

Spent about a week in December 2021. Very lovely stay well worth every penny. Pros: proximity to the masjid, awesome buffet, friendly English speaking reception staff. Our rooms got upgraded, hotel and... Read more

Spent about a week in December 2021. Very lovely stay well worth every penny. Pros: proximity to the masjid, awesome buffet, friendly English speaking reception staff. Our rooms got upgraded, hotel and rooms smell so fresh and clean. Cons Toilet in room 1011 slow to flush. Takes ages to get enough water to flush and needs looking into. Will definitely stay here in future visits Read less