First 14 Days of Ramadan Umrah

Dirtiest hotel I’ve ever been to. The only saving grace is the location and how close it is to the Haram, but even then I would never book here again.... Read more

Dirtiest hotel I’ve ever been to. The only saving grace is the location and how close it is to the Haram, but even then I would never book here again. Only here because my travel agent booked this. You’re better off going somewhere else. High reviews must be fake because the stench in the rooms and literal dirt on the walls is too bad to give this anything other than a 1. If I could give it a 0 I would, but it’s not an option. Read less

Almassa Grand Hotel offers a comfortable and pleasant stay with modern facilities and a welcoming atmosphere. The rooms are spacious, clean, and well organized, providing everything needed for a relaxing... Read more

Almassa Grand Hotel offers a comfortable and pleasant stay with modern facilities and a welcoming atmosphere. The rooms are spacious, clean, and well organized, providing everything needed for a relaxing experience. The service is professional and attentive, with staff ensuring guests feel comfortable throughout their stay. The location is convenient and easily accessible. A great option for both business and leisure travelers. Highly recommended. Read less

This a great hotel, good breakfast. Walking distance to the Haram. Right next to the bus stop so you will hear a lot of honking + rooms smell a bit wonky.... Read more

This a great hotel, good breakfast. Walking distance to the Haram. Right next to the bus stop so you will hear a lot of honking + rooms smell a bit wonky. However it’s still a good hotel! Would recommend. Read less

I was stay in this hotel in 2023 with my umroh group. The room was spacious and clean. My room was quite wide with approximately 30 meters square. The room... Read more

I was stay in this hotel in 2023 with my umroh group. The room was spacious and clean. My room was quite wide with approximately 30 meters square. The room consist of 4 single bed located in 8th floor. The basic amenities such as towel, electric kettle, coffee and tea, and refrigerator were available. The elevator are plenty however during the busy time its hard to get to the top and down. They only provide one access card for each room while there were four guest making it hard to access the room. The restaurant located on the M floor and we got Indonesian cuisine. The food was okay with four food variety and unlimited coffee, tea, fresh water, orange juice and powdered milk selection. The distance to Haram is about 200 to 300 meters. The way to haram is little bit downstream with low inclination but the way to hotel from haram is little bit upstream. The way to haram will passing through the Ajyad bus station, the pilgrim must be aware since there are many big bus passing by and often we got honked by the bus. Considering the service and the price, this hotel is worth and suitable for a group of pilgrims. Read less

Staying at Almassa Grand Hotel was a wonderful experience! The room offered a breathtaking direct view of the Haram, making the stay truly spiritual. I especially loved the Indonesian food... Read more

Staying at Almassa Grand Hotel was a wonderful experience! The room offered a breathtaking direct view of the Haram, making the stay truly spiritual. I especially loved the Indonesian food buffet—it felt like a taste of home. Excellent service and prime location for Umrah. Highly recommended! Read less

I stayed there for 4 nights , we were very satisfied with their services , especially the house keeping staff were really friendly and always came on time for their... Read more

I stayed there for 4 nights , we were very satisfied with their services , especially the house keeping staff were really friendly and always came on time for their appointments , also the rooms were very clean and organised. Read less

Love this hotel stayed there three times now. five minutes away from haram. Just had one issue, which was to do with the wheelchair for my elderly mother, they said... Read more

Love this hotel stayed there three times now. five minutes away from haram. Just had one issue, which was to do with the wheelchair for my elderly mother, they said they could provide her with one but did not receive one after staying there for the whole week Read less

I was quietly surprised that this hotel claimed to be a four-star hotel with such a basic breakfast menu. Honestly, the taste wasn’t bad at all, but one of the... Read more

I was quietly surprised that this hotel claimed to be a four-star hotel with such a basic breakfast menu. Honestly, the taste wasn’t bad at all, but one of the restaurant staff was shouting at his friend across the table in front of me while I was still eating. I believe this is not polite behavior, especially when working in the hospitality industry. On the positive side, the hotel is quite close to the Masjid al-Haram and the Zam Zam Tower. I hope they pay attention to these issues. Read less

Good location to the haram in Ramadhan, about 10mins walk. Hotel was spacious, staff very friendly. Cleaning staff, Faizul Rahman, was very attentive. Would regular get call from reception to... Read more

Good location to the haram in Ramadhan, about 10mins walk. Hotel was spacious, staff very friendly. Cleaning staff, Faizul Rahman, was very attentive. Would regular get call from reception to make sure everything was OK. We were given a room with 4 beds, there was only 3 of us. It meant we had lots of space. Our room was on the road side so there was noise from the traffic, especially the buses. But we too tired most of the time to notice. Beds were comfortable. Room had fridge, kettle, etc, all in working order. Bathroom had toiletries. Never had issue with using the lifts, there much have been at least 12 lifts in the lobby. Read less

My stay at this hotel was extremely unpleasant and disappointing. One of the most shocking experiences was witnessing the security guard shouting at an elderly guest. He was extremely rude... Read more

My stay at this hotel was extremely unpleasant and disappointing. One of the most shocking experiences was witnessing the security guard shouting at an elderly guest. He was extremely rude and aggressive, showing no respect whatsoever. It was disturbing and completely unacceptable behavior. Housekeeping was also highly unprofessional. They entered our room without knocking or waiting for permission. Even worse, they insisted we write a positive review of the hotel on their behalf. I felt pressured and uncomfortable – that’s not how reviews should work. As for the food, the Indonesian menu was the same every single day. There was no variety at all, and after the first day, it just became boring. It felt like no real effort was made to offer a proper dining experience. I would not recommend this hotel to anyone looking for respectful service or a comfortable stay. I hope the management seriously reconsiders how they train their staff and treat their guests. Read less

Spent 3 nights in Ramadan 2025 in room no 102. Could hear traffic sounds in the room at all times of the day. Couldn’t get sound sleep due to this. No space... Read more

Spent 3 nights in Ramadan 2025 in room no 102. Could hear traffic sounds in the room at all times of the day. Couldn’t get sound sleep due to this. No space in the room to keep bags or offer salaah. 4 bedded room where there is no space for the fourth person to get on/off the bed. Shower area doesn’t have a platform to keep soap/shampoo so we had to keep the soap on the floor. There’s no support handle for the elders in the shower area. We came across cockroaches in the bathroom and our room door wooden panels. The hotel is a 10/15 minute walk to the mosque depending on your speed. Hotel is clean and staff is courteous. Read less

• We recently had the pleasure of spending 10 delightful days at this hotel. Its proximity to the Harem, along with easy access via a well-maintained road without any slopes,... Read more

• We recently had the pleasure of spending 10 delightful days at this hotel. Its proximity to the Harem, along with easy access via a well-maintained road without any slopes, made our stay incredibly convenient. The exceptional cleanliness, impeccable shine, and round-the-clock service truly exceeded our expectations. The staff consistently checked in on us to ensure our needs were met, showcasing their dedication to guest satisfaction. We commend the hotel management for their exceptional hospitality and efficient management of the property. Read less

Far from haram and the road there is rough and uncomfortable especially for elderly people. The room needs small repairs here and there but overall quite clean. There were 4... Read more

Far from haram and the road there is rough and uncomfortable especially for elderly people. The room needs small repairs here and there but overall quite clean. There were 4 beds in our room, 2beds were comfortable but the other 2 were smaller and uncomfortable. There were only 2 of us but I'd feel bad for people who stay 4 per room. Amenities were minimal. Bathroom was nice. Food was okay. Staffs were kind especially the restaurant staffs. Overall the experience was okay and they try very hard to accommodate waves and waves of guests but it's not a typical 4 star hotel quality in my opinion. Maybe 3 at most. Don't have very high expectations and you should be fine. Read less

Hotel Customer service is friendly & good with the big daily guests in & out. Room Service people are also kind & listen & support. Hotel have around 16 Elivator. Location is about... Read more

Hotel Customer service is friendly & good with the big daily guests in & out. Room Service people are also kind & listen & support. Hotel have around 16 Elivator. Location is about 5 minutes walking from Haram , Hotel behind Mecca Towers direct I enjoyed during stay on this hotel Read less

Understandable that the hotel is prepared for 4 guests in a room, no matter you reserve for 2, for the purpose of pilgrimage or umrah. You have no options unless you... Read more

Understandable that the hotel is prepared for 4 guests in a room, no matter you reserve for 2, for the purpose of pilgrimage or umrah. You have no options unless you choose other more luxurious hotels around there. The good thing is that you will not experience long queing using lift... a sufficient number of lift for the guests Read less

The hotel have over-capacity problem. It needs about 2 hours to wait for the elevator/lift because too many people are queueing. At one point the lift was broken and could... Read more

The hotel have over-capacity problem. It needs about 2 hours to wait for the elevator/lift because too many people are queueing. At one point the lift was broken and could not function. The staffs need to improve on hospitality. Read less

Our hotel booking was canceled and this hotel was the only one we found. It’s on Ajyad Road in front of Shohada Hotel and it’s mainly for group trips especially... Read more

Our hotel booking was canceled and this hotel was the only one we found. It’s on Ajyad Road in front of Shohada Hotel and it’s mainly for group trips especially from Indonesia, and is around 700 m from Al Haram. It’s 20 storeys high, each with 50 rooms, having 1 double and 3 single beds. The rooms are not very clean: the bathroom, the carpet and we found bugs in the bed that looked like tiny cockroaches. They don’t clean the rooms and the housekeeping just knock on the door to collect daily garbage and replenish toilet paper if we request it. Overall it’s mediocre and we wouldn’t stay there again unless we’re stranded. Read less

The hotel have over-capacity problem. It needs 30-40 minutes to wait for the elevator/lift because too many people are queueing. At one point the lift was broken and could not... Read more

The hotel have over-capacity problem. It needs 30-40 minutes to wait for the elevator/lift because too many people are queueing. At one point the lift was broken and could not function. The staffs need to improve on hospitality, I called receptionist/housekeeping to ask for wifi and they rudely turn off the phone. Walking distance from masjidil haram. Room facility is okay, you get soap and shampoo. In some rooms there are bathub and hair dryer. It is missing hot water pot, teeth brush, and fridge (there was a fridge on my room but it was broken). The room for 4 people is quite small. Overall, they need to fix thr elevator or limit it guests. Read less

Not too far from Masjidil Harom. Location is near from many stores. Bedroom acceptable. Bathroom is very bad with the damage bathtub and very bad smell. There's no dringking water provide. Have refrigerator in every... Read more

Not too far from Masjidil Harom. Location is near from many stores. Bedroom acceptable. Bathroom is very bad with the damage bathtub and very bad smell. There's no dringking water provide. Have refrigerator in every room. Meal average but they provide proper Indonesian food. Coffee was very good. You are able to bring the food to your room. Read less

I love this hotel. Even need 15min to go to haram but i love it. It just waiting the elevator need more patient. The indonesia meal in al ferdos restaurant is good.... Read more

I love this hotel. Even need 15min to go to haram but i love it. It just waiting the elevator need more patient. The indonesia meal in al ferdos restaurant is good. I like it. Can i know the farfum when we enter the hotel? Thankyou. Ill be back. You need bring umbrella after sholat dzuhur to back to hotel. Because so hot. Read less

nice rooms, the distance to the mosque is quite close. the minus of this hotel is the lift, the lift is very, very lacking for the amount of content in... Read more

nice rooms, the distance to the mosque is quite close. the minus of this hotel is the lift, the lift is very, very lacking for the amount of content in this hotel. Read less

Far from haram. We ordered room with 2 beds, and they gave 4 beds which was useless and make room felt narrow and crowded. Why did not they remove the... Read more

Far from haram. We ordered room with 2 beds, and they gave 4 beds which was useless and make room felt narrow and crowded. Why did not they remove the 2 additional beds, soo the customer will feel more comfort happy. No room cleaning as long we stay in this hotel. Food like ransom I will not choose this hotel anymore Read less

Room alocated at around 5pm. actual time was 4pm. and we reched at around 3pm Rooms service is very bad. Room carpet was very dirty. in washroom there were empty bottels of the... Read more

Room alocated at around 5pm. actual time was 4pm. and we reched at around 3pm Rooms service is very bad. Room carpet was very dirty. in washroom there were empty bottels of the shampoo and body wash. asked the room service guy he said he does not have it. Read less

Al Ansar New Palace Hotel in the best 3.5★ Hotel in Madina tul Manowara.I think #all Haji and others people can visit in New Palace Hotel.This is beautiful and very... Read more

Al Ansar New Palace Hotel in the best 3.5★ Hotel in Madina tul Manowara.I think #all Haji and others people can visit in New Palace Hotel.This is beautiful and very peaceful hotel area in madina. We thanks to New palace all staff and spacially thanks House Keeping sector and someone spacial person Supervisor Md Sojol Department of housekeeping.they have good behaviour with haji and others visitors.Me and my family also visit this Hotel..Thanks All❤️ Read less

Everything about this hotel was perfect! Location, rooms, services and the breakfast buffet. All food stations were clean, plenty of choices and the service was immaculate. Hanna was super friendly... Read more

Everything about this hotel was perfect! Location, rooms, services and the breakfast buffet. All food stations were clean, plenty of choices and the service was immaculate. Hanna was super friendly and attentive. Read less

The washroom stinks. The foul odour spreads throughout the room. Their location is great. Near gate no 330-334 other than that I don't see why would I recommend this place... Read more

The washroom stinks. The foul odour spreads throughout the room. Their location is great. Near gate no 330-334 other than that I don't see why would I recommend this place to anyone else. If someone still wants to visit. Avoid rooms numbers 1119-1123. As they are in a corner. And you can literally listen the whole conversation going on in the other room. Read less

I had a terrible experience at Hotel Ansar New Palace. The housekeeping was extremely poor — rooms were dirty and not properly cleaned. The toilets were in bad condition and... Read more

I had a terrible experience at Hotel Ansar New Palace. The housekeeping was extremely poor — rooms were dirty and not properly cleaned. The toilets were in bad condition and smelled awful. There was no Wi-Fi service, even though they claimed to provide it. On top of that, the Bangladeshi staff were rude and unprofessional, even misbehaving with guests. I would not recommend this hotel to anyone. Definitely not worth the money. Read less

Wifi is not working is the worst part of this hotel And I can't understand..... So many times I told but no solution for that 😔 so many things to address... Read more

Wifi is not working is the worst part of this hotel And I can't understand..... So many times I told but no solution for that 😔 so many things to address but worst experience for me. 😔 Read less

Don't book this hotel on booking. He will ask to cancel on booking.com so he gets more money and then give you the worst room there. Literally 3rd class. Paid... Read more

Don't book this hotel on booking. He will ask to cancel on booking.com so he gets more money and then give you the worst room there. Literally 3rd class. Paid SAR 700 per night , with broken bed , broken shower glass. Leaking muslim shower. And just garbage everything. Wouldn't have stayed a night if it wasn't was Madina. Just book 2-3 months in advance if you're visiting Madina because they've jacked up the prices. Read less

Nice housekeepers, asides from that the front desk is very rude and sound like they dont want to help you. Only let us have 1 key despite having 4 people... Read more

Nice housekeepers, asides from that the front desk is very rude and sound like they dont want to help you. Only let us have 1 key despite having 4 people in 1 room. They dont offer a washing machine or even an Ironing board/iron. No space to even pray comfortably in the room. The room/floor situation is very confusing and no one helps you get to your room. On top of all of this a housekeeper went into our room at 10:30PM because they assigned our room to another family WHILE we were sleeping. Totally invaded our privacy without knocking or checking if the room was available. Extremely unprofessional i wouldnt recommend to anyone trying to enjoy their nights in Medina. May Allah guide you. Read less

This is probably like the worst hotel experience I’ve had since my stay in Saudi Arabia. I’m currently staying with my family in Medina. We’ve paid a lot for two... Read more

This is probably like the worst hotel experience I’ve had since my stay in Saudi Arabia. I’m currently staying with my family in Medina. We’ve paid a lot for two rooms. We did not get water. There’s no room service whatsoever. Both of the telephones don’t work. The television doesn’t work the bathroom is really bad. The flush doesn’t work we had to call Reception back-and-forth however after such a long time, someone came checked a little bit and they never came back to help fix anything. whenever we go outside hoping someone would come and clean our rooms. There is literally no room service whatsoever. If you are in Madinah, do not stay in this hotel do your research, the location is great yes….We booked this hotel thinking that it was closer to Madinah but this is absolutely wild how bad the experience is whatsoever especially when we have a kid with us. How come they don’t have water? the rooms are not clean the beds move a lot each corners have dust residue it’s disgusting. The bedsheet had stains in it. The carpet was filled with dust. The bathroom was so bad like it’s not convenient at all in anyway. Oh did I mention bedbugs? Um yeah so they also have bedbugs thankfully after complaining, they did change the room, but it was still such a big hassle. It’s easy to notice that the hotel is pretty old like the building itself is pretty old, but for the money that they are charging people it’s not worth it at all. I don’t think I’ll ever stay here again and would recommend other people to not stay either and this is from my personal experience. Read less

I went to this hotel with my family. This hotel is so bad that it is not worth talking about. We got many facilities including breakfast in Makkah for much... Read more

I went to this hotel with my family. This hotel is so bad that it is not worth talking about. We got many facilities including breakfast in Makkah for much less money than what was charged from us, but this hotel in Madinah paid more money than Makkah, I said no breakfast and no water. We never imagined that your hotel is like this. Read less