February Holiday Tour

Our stay at Hotel Tilal Al Kaaba was unfortunately not what we expected. Several things made the experience disappointing: 1. Too much back and forth to adjust our booking. It took... Read more

Our stay at Hotel Tilal Al Kaaba was unfortunately not what we expected. Several things made the experience disappointing: 1. Too much back and forth to adjust our booking. It took 3-4 days to get their cooperation to adjust our 1 day booking, even though I told them that it is very urgent to adjust as soon as possible. I had to call Booking.com and then call Tilal several times. This coordination should be done by the hotel and the agent, not me. 2. Serious issue with passport and visa . My mother forgot her passport and visa in the room after checkout. The cleaner found them and even shared a photo in the hotel’s WhatsApp group, but nobody contacted us. We had to come back twice and ask several times before they finally admitted they had the documents. For something as important as passports, the hotel should contact guests immediately. This is not acceptable for a five‑star hotel. 3. Wrong room on arrival. We were given a triple room instead of the twin room with a partial Haram view that we booked. 4. Missing basic items. No prayer mat, no fridge, and when we asked for cold water, they told us to buy it from the restaurant. Only after we complained did they send cold water. A hotel charging $300 a night should provide these things without hesitation. 5. No clear information about the shuttle service, even after I told the receptionist that we got lost trying to find the hotel. I appreciate the staff and their hard work, and I am thankful for their efforts. But this is not five‑star service. At best, it felt like a 3 star experience. For the price we paid, it was not worth it, and I don’t plan to stay here again. Tilal has a lot of room to improve, and if they do, maybe we will return in the future, inshAllah. Read less

The hotel is very close to Al Haram ,about a 15-minute walk and you’re there. The service was excellent and very calm, and our stay was very comfortable. There was a... Read more

The hotel is very close to Al Haram ,about a 15-minute walk and you’re there. The service was excellent and very calm, and our stay was very comfortable. There was a truly wonderful moment at Fajr when the reception staff and the public safety officer helped us after my husband became ill. They assisted us in transferring him to the hospital, and we are very grateful for their support. Thank you so much. I highly recommend staying there. Read less

We recently stayed at the Tilal Jabal Makkah Hotel for our Omrah and had an absolutely fantastic experience. The **location is simply unbeatable**. Being right next to the King Salman Gate... Read more

We recently stayed at the Tilal Jabal Makkah Hotel for our Omrah and had an absolutely fantastic experience. The **location is simply unbeatable**. Being right next to the King Salman Gate of the Masjid al-Haram means you are literally minutes from the Kaaba. It made performing prayers, especially for *Tawaf* and *Sai*, so convenient and stress-free, especially with family. Despite this prime location, the hotel offers a **very reasonable price**, making it one of the best value-for-money options in the immediate Haram area. You truly cannot beat this combination. What truly made our stay memorable, however, was the **exceptional service from the staff**. A special and huge thank you to **Najwan**. She was incredibly helpful, friendly, and professional from the moment we arrived. She assisted us with our requests efficiently and went above and beyond to ensure we had everything we needed for a comfortable stay. Her dedication and warm hospitality are a true credit to the hotel. For anyone looking for a comfortable stay with direct Haram access, a great price, and a team that cares, I highly recommend the Tilal Jabal Makkah Hotel. We will definitely be returning on our next visit. **Highly Recommended!** Read less

1) The cleaning service staff, especially Musharraf, was absolutely amazing. He was extremely cooperative, polite, and always willing to help. He went out of his way to make our stay... Read more

1) The cleaning service staff, especially Musharraf, was absolutely amazing. He was extremely cooperative, polite, and always willing to help. He went out of his way to make our stay comfortable, and his attitude genuinely stood out. Housekeeping overall was very attentive because of him. 2) The rooms were small but clean. Room service food was decent, and the portion sizes were satisfactory. 3) The breakfast buffet tasted good and was well organised and clean. 4) The front desk staff, however, were quite dismissive and did not seem very accommodating when it came to guest needs. 5) If you are travelling with elderly parents with weak knees, or if you yourself have difficulty walking on inclines, this hotel is not recommended. The walk back to the hotel is quite difficult and steep. Read less

Our stay at Tilal Jabal Al Kabah Hotel was exceptional and exceeded all our expectations. From the moment we arrived, we felt truly welcomed thanks to the kind, professional, and... Read more

Our stay at Tilal Jabal Al Kabah Hotel was exceptional and exceeded all our expectations. From the moment we arrived, we felt truly welcomed thanks to the kind, professional, and always-smiling staff who were ready to assist us at any time. The rooms are spacious, spotlessly clean, beautifully designed, and extremely comfortable. We would especially like to highlight that the most comfortable king-size beds we have ever slept in are in this hotel – providing perfect rest after long days of worship and sightseeing. The overall atmosphere of the hotel is peaceful, elegant, and warm. Everything is at a very high level – from cleanliness and service quality to organization and attention to guests’ needs. The location is also very convenient and makes الوصول to Al Haram easy and stress-free. We highly recommend this hotel to everyone visiting Makkah and looking for a comfortable, calm, and high-quality stay. We will definitely return to this hotel. All praise and five stars! ⭐⭐⭐⭐⭐ We would like to know where we can buy very comfortable feather mattress toppers like the ones in your hotel.😊 Read less

I had a wonderful stay at this hotel. The staff were very friendly, attentive, and always ready to help. The room was clean, comfortable, and well-equipped with everything I needed.... Read more

I had a wonderful stay at this hotel. The staff were very friendly, attentive, and always ready to help. The room was clean, comfortable, and well-equipped with everything I needed. Breakfast was delicious with a good variety of options. Overall, it was a pleasant and relaxing experience — I would definitely recommend this hotel and would love to stay here again. Read less

We appreciated the way you welcomed us at your hotel. We spent four days there and we were very happy. We were warmly welcomed by your restaurant employee named Nasser,... Read more

We appreciated the way you welcomed us at your hotel. We spent four days there and we were very happy. We were warmly welcomed by your restaurant employee named Nasser, who is a great customer service person. Your rooms are nice and clean. Your food is delicious. We, as TAKUWA TRAVEL&TOURS LTD, are satisfied with the service you provided us. Read less

This was one of the greatest hotels I’ve ever stayed in—truly five-star service, with a five-star team and five-star rooms. The breakfast was outstanding, with so many fresh and delicious... Read more

This was one of the greatest hotels I’ve ever stayed in—truly five-star service, with a five-star team and five-star rooms. The breakfast was outstanding, with so many fresh and delicious options. A special mention goes to Abdul Majeed, the coffee maker, who was an amazing human being. He welcomed every guest with genuine care and kindness, and I truly appreciated everything he did for us. His warm-hearted nature made us all feel welcome. Read less

Strongly recommend this hotel Tilal.We had been there twice.Good location.Near to Masjid al Haram. Excellent service both for rooms and food. Mr Mo Faizal, Abdul Aziz and Roaa and Saiful Islam the... Read more

Strongly recommend this hotel Tilal.We had been there twice.Good location.Near to Masjid al Haram. Excellent service both for rooms and food. Mr Mo Faizal, Abdul Aziz and Roaa and Saiful Islam the house keeping and are the best in the team.One more thing to add is the best man Abdul majid the coffee man.Service with a smile always Read less

I had a wonderful experience at this hotel! The entire staff is absolutely incredible — always kind, helpful, and professional. One gentleman in particular stood out to me: he was constantly... Read more

I had a wonderful experience at this hotel! The entire staff is absolutely incredible — always kind, helpful, and professional. One gentleman in particular stood out to me: he was constantly picking up tables, keeping the area clean, and helping guests with a big smile. He was always polite, saying “please” and making everyone feel welcome. The reception team was also amazing — super friendly and always ready to assist with anything. Everyone made me feel at home. And I have to say, the food was incredible! Delicious, fresh, and beautifully presented every time. Thank you to the whole team for making my stay so enjoyable. I’ll definitely be coming back! Read less

We came to the hotel on June 14 , moments we got in the hotel mosharof Islam give us outstanding service, keep our room nice and clean all the time.... Read more

We came to the hotel on June 14 , moments we got in the hotel mosharof Islam give us outstanding service, keep our room nice and clean all the time. We are grateful for his service and hospitality, looking forward to come back soon Read less

I stayed at this hotel during my Hajj journey. The location was excellent and the overall experience was pleasant, but what truly made my stay memorable was the outstanding service... Read more

I stayed at this hotel during my Hajj journey. The location was excellent and the overall experience was pleasant, but what truly made my stay memorable was the outstanding service provided by Mosharof Islam. He was incredibly polite, respectful, and always willing to help with a smile. No matter the time of day, he was attentive to our needs and made sure our room was clean, comfortable, and well-stocked. His dedication and professionalism truly reflect the spirit of hospitality. People like Mosharof make a big difference – may Allah bless him abundantly for his kindness and hard work. Read less

One of the best hotel and services we have received. Dinning staff Faisal is excellent, food were all delicious and the cut up watermelon we loved to eat every after... Read more

One of the best hotel and services we have received. Dinning staff Faisal is excellent, food were all delicious and the cut up watermelon we loved to eat every after meal . Read less

Food in restaurant, looks amazing, taste amazing, and presentation is top class. Head chef all the time checking everything is perfect, all food trays are always full, and most importantly... Read more

Food in restaurant, looks amazing, taste amazing, and presentation is top class. Head chef all the time checking everything is perfect, all food trays are always full, and most importantly everyday different varieties of dishes. Read less

I stayed at the Makkah Mountain Hills Hotel during my Hajj trip and it was a very comfortable stay. The services were top notch and the staff were very accommodating... Read more

I stayed at the Makkah Mountain Hills Hotel during my Hajj trip and it was a very comfortable stay. The services were top notch and the staff were very accommodating and kind in dealing with them and the cleanliness of the rooms was excellent. I dealt daily with the room service staff, Ronnie and Hamad, and they were the epitome of kindness and cooperation. Thank you Read less

So I stayed Shaza before and now it appears to be under different management. There is clearly cost cutting happening. Most prominent is toiletries and level of service. We asked... Read more

So I stayed Shaza before and now it appears to be under different management. There is clearly cost cutting happening. Most prominent is toiletries and level of service. We asked for takeaway breakfast and it was accepted and then at checkout we were told that kitchen is “too busy”. Otherwise staff is great. Read less

I stayed at Tilal Jabal Al Kabah for 9–10 days during my visit to the Kaaba, and I truly felt at home. My room on the 13th floor was always clean... Read more

I stayed at Tilal Jabal Al Kabah for 9–10 days during my visit to the Kaaba, and I truly felt at home. My room on the 13th floor was always clean and comfortable. The food was good, and the staff were kind and welcoming. Special thanks to Shadin Mia from housekeeping for the care and cleanliness. Most of all, I felt safe — and that meant everything to me. Thank you so much. Wishing you all the best. Love from Turkey. ❤️🇹🇷🇸🇦 Read less