December Umrah Package 2024

5 – Excellent! We are very pleased with our stay. Everything has been excellent, from the service to the overall hospitality. We truly appreciate the care and professionalism shown by your... Read more

5 – Excellent! We are very pleased with our stay. Everything has been excellent, from the service to the overall hospitality. We truly appreciate the care and professionalism shown by your entire team. A special thanks to Zahidul Islam(Door Man)His warm welcome and kind farewell made our experience even more memorable. He left a lasting impression on us. We will gladly recommend your hotel to others, and Inshallah, when we visit again, your hotel will be our first choice. Thank you once again to everyone. Have a great day! Read less

Room was excellent and had all the necessary amenities. Service was fantastic - regular and thorough room service. Plenty of lifts to get up and down. Food was a real... Read more

Room was excellent and had all the necessary amenities. Service was fantastic - regular and thorough room service. Plenty of lifts to get up and down. Food was a real bonus - suhoor was sensational. Tons of options and variety every single night with top notch service. Location is also great. Takes about 4 mins to walk to the haram (near the extension, I used to go to gate 66 which was very close). Just walk straight through Hilton convention hotel for the quickest route. But they even have a free shuttle service to get you to the haram which literally runs all day and night at every 5 minutes. Literally, every 5 minutes. Read less

A truly luxurious hotel offering an exceptional experience from start to finish. The location is perfect—very close to the Haram—and the golf cart service to and from the Haram made... Read more

A truly luxurious hotel offering an exceptional experience from start to finish. The location is perfect—very close to the Haram—and the golf cart service to and from the Haram made everything even more convenient. The rooms are spacious, spotless, and beautifully designed with a modern touch. The staff were outstanding in every area—professional, welcoming, and genuinely caring. Special thanks to Omar Farouk, Mohanad in the restaurant and the kind lady at reception for their wonderful hospitality. You all made our stay memorable. Highly recommended! Read less

I had a wonderful experience and would highly recommend this place. The service was excellent, and everything was well organized. A special thank you to Naema for her kindness and... Read more

I had a wonderful experience and would highly recommend this place. The service was excellent, and everything was well organized. A special thank you to Naema for her kindness and continuous support — she was truly helpful and made our stay even more comfortable. The room was very clean and comfortable, and the golf cart service is available 24 hours, which was very convenient. They also serve delicious Saudi coffee at the reception, which was a lovely touch. I would definitely come back again Read less

A special thank you to Abdul Hameed, the chamber maid/housekeeper he was extremely professional, friendly, and attentive throughout my stay. May God bless him. He helped me with advice, room... Read more

A special thank you to Abdul Hameed, the chamber maid/housekeeper he was extremely professional, friendly, and attentive throughout my stay. May God bless him. He helped me with advice, room queries, and anything I needed, always with a smile. His service really stood out. The hotel location is perfect and very convenient, especially for getting around easily. That said, don’t expect a perfect Haram view it’s good to manage expectations there. The buffet staff were kind and helpful, and service was smooth. A couple of things worth noting for future guests: • Zain mobile network does not work well inside this hotel, so it’s not worth purchasing if you’re staying here. • If you’re hoping for early check-in, be aware that there is an extra fee. Overall, a comfortable stay with genuinely kind staff, especially Abdul Hameed. Read less

Loved our stay at Double Tree. The suite was fantastic. Amenities provided were great. The breakfast was amazing. Sumptuous and a large variety. The service was excellent. Especially thanks to... Read more

Loved our stay at Double Tree. The suite was fantastic. Amenities provided were great. The breakfast was amazing. Sumptuous and a large variety. The service was excellent. Especially thanks to Mr. Mahmoud Elsayed for taking special care of me and my parents. Will stay again at DoubleTree on our next trip. Read less

This is my second stay at the DoubleTree Makkah hotel….. First one was in October 2024 and it was a positive experience, my second stay was in August 2025, and it... Read more

This is my second stay at the DoubleTree Makkah hotel….. First one was in October 2024 and it was a positive experience, my second stay was in August 2025, and it wasn’t the same as my first one DoubleTree is a new and comfortable hotel. The team is cooperative, kind, and welcoming, which is something that truly stands out compared to many other hotels in Makkah. However, there are a few important areas that require improvement: 1. Mattresses: The mattresses are extremely soft, which is quite unusual for a newly opened hotel. It raises the question — how did the mattresses lose their firmness so quickly? Unfortunately, this caused back pain during our stay. 2. Housekeeping & Cleanliness: We stayed for 6 nights, and during that time, the bed sheets and duvet covers were never changed. Housekeeping standards need to be raised significantly. Even basic cleaning such as vacuuming the floor was not done during our stay. 3. Breakfast: The breakfast is boring and repetitive, with almost no variation day to day. There’s no interesting food presentation or appealing options. The quality is quite basic, and no premium items are offered at all. It got to the point where my children decided not to eat breakfast, and my husband and I would skip it if we were tired, as it simply wasn’t worth waking up for. Despite these points, the hotel remains comfortable, and the price is reasonable compared to other hotels in Makkah. I highly recommend booking through a Saudi travel agency, as their prices are significantly better than what is available on hotel booking websites. 4. Panda Supermarket: A major convenience is that there is a Panda supermarket accessible directly from the hotel lobby. This was extremely useful, as we didn’t need to go out to other supermarkets near the Haram. You can easily do your shopping right from the hotel, which adds great value to the stay. 5. Hotel Towers: The hotel consists of two towers — Makkah Tower and Madinah Tower. Based on our experience, I would highly recommend choosing the Madinah Tower over the Makkah Tower. It was more for better view ⸻ Tips for Accessing the Haram: It is advisable to head to the Haram 45–60 minutes before prayer time. The hotel offers a shuttle bus that runs for about 3 minutes and drops you near the elevator of Souq Al-Khalil in the Jabal Omar area. From there, it’s a short walk to the Haram via Ibrahim Al-Khalil Street. Another and in my opinion better route is to enter the Hilton Convention Hotel, which is opposite DoubleTree. From the Hilton lobby, there is a direct elevator access to the Haram. This option is more convenient than the hotel’s bus service, especially since the mall elevators are often small and crowded Read less

I had a wonderful experience at this hotel, especially during breakfast time. The variety and quality of the breakfast were outstanding — everything was fresh, well-prepared, and delicious. From local... Read more

I had a wonderful experience at this hotel, especially during breakfast time. The variety and quality of the breakfast were outstanding — everything was fresh, well-prepared, and delicious. From local specialties to international options, there was something for everyone. What truly made the experience even better was the staff specifically Ahmed Raza . They were extremely polite, attentive, and always ready to help with a smile. Their warm and professional attitude made us feel welcomed and well taken care of every morning Highly recommended for anyone looking for great service and a satisfying start to the day! Read less

cleanest hotel I've ever been to! Overall, the professionalism of the staff at this hotel is exceptional—from the front desk and the breakfast buffet to the outstanding housekeeping service provided... Read more

cleanest hotel I've ever been to! Overall, the professionalism of the staff at this hotel is exceptional—from the front desk and the breakfast buffet to the outstanding housekeeping service provided by Mr. Ahmed. The beds, pillows, and bathroom were all excellent—thanks to Ahmed, who made sure we truly enjoyed our room. You literally walk to the grand mosque in like 4 minutes if not less ....All I can say is that I am truly looking forward to coming back to this marvelous hotel. Read less

A big thank you to Abdul Hamid for the excellent room service and cleanliness during our stay. The room was always spotless, well-prepared, and taken care of with great attention. Your... Read more

A big thank you to Abdul Hamid for the excellent room service and cleanliness during our stay. The room was always spotless, well-prepared, and taken care of with great attention. Your dedication and hard work did not go unnoticed — it made our stay much more comfortable and pleasant. We truly appreciated your service. Keep up the great work! Read less

Rooms are roomy, service was very good. Location is a bit far from the masjid, you need to calculate your timing. We asked for a quad bedroom and got a... Read more

Rooms are roomy, service was very good. Location is a bit far from the masjid, you need to calculate your timing. We asked for a quad bedroom and got a twin room with two extra beds, which wasn't ideal. However everything else was good. Breakfast presented plenty of variety: breads, fruits, salads, main courses. The view we got was also awesome, overlooking the grand masjid. Read less

The hotel is really nice and clean. The in-house restaurant Zafaran is very good with a large selection of food from buffet for breakfast and dinner, and the waiters, supervisors... Read more

The hotel is really nice and clean. The in-house restaurant Zafaran is very good with a large selection of food from buffet for breakfast and dinner, and the waiters, supervisors and staff are very friendly and efficient. The housekeeping staff especially Mr. Ashraf was very helpful and took good care of us. He came by everyday to clean our room and provide water bottles and fresh towels. He made us feel comfortable and safe. The front desk and reception staff could do a little better with their customer service and willingness to help. But overall, I would definitely recommend this hotel. Read less

We’re starting in room 1830 and the amenities and the service are super nice! The breakfast is nice with many options and the staff is super welcoming. The whole is... Read more

We’re starting in room 1830 and the amenities and the service are super nice! The breakfast is nice with many options and the staff is super welcoming. The whole is welcoming and provides service with a smile. Ashraf Sardar, our room service person, was super helpful and nice! He came everyday and checked on us to make sure everything was set and talked to us and gave us recommendation for places. 10/10 service! Will definitely be coming back 😊 Read less

We stayed at this hotel during our Hajj trip. The staff here is extremely kind and friendly. Whatever you ask they oblige. Food variety was tremendous. Made to order... Read more

We stayed at this hotel during our Hajj trip. The staff here is extremely kind and friendly. Whatever you ask they oblige. Food variety was tremendous. Made to order omelette for breakfast was a huge hit with the family. Recommended! Read less

My recent visit to DoubleTree by Hilton Makkah was absolutely outstanding, thanks to the exceptional service and warm hospitality of your team. A special highlight of my stay was Hanouf, whose... Read more

My recent visit to DoubleTree by Hilton Makkah was absolutely outstanding, thanks to the exceptional service and warm hospitality of your team. A special highlight of my stay was Hanouf, whose genuine hospitality and attentive care truly made me feel welcome and valued. Her professionalism, kindness, and willingness to go the extra mile left a lasting impression. Her warm demeanor and personalized attention made my experience at the hotel unforgettable. I would also like to extend my sincere gratitude to Hatin and Muhammad for their smooth and efficient check-in process. Their professionalism, friendliness, and attention to detail ensured a hassle-free arrival, setting the perfect tone for my stay. Throughout my time at the hotel, I was impressed by the warm atmosphere, cleanliness, and comfort of the facilities. The team’s dedication to guest satisfaction was evident in every interaction. Overall, my experience at DoubleTree by Hilton Makkah was truly exceptional, and it’s clear that your staff’s dedication and hospitality are key to your success. I highly recommend this hotel to anyone visiting Makkah and look forward to returning in the future. Thank you once again to Hanouf, Hatin, Muhammad, and the entire team for the hospitality. Read less

This is our second omrah as a couple, when we went omrah for our first time, a hotel we will not name was terrible, very far, and left us ill.... Read more

This is our second omrah as a couple, when we went omrah for our first time, a hotel we will not name was terrible, very far, and left us ill. We promised to make up for our terrible experience by booking in a prestigious high profile hotel, our choice was Hilton Double Tree Jabal Omar. Location: Was great all in all compared to other hotels, it’s approximately 500 meters away from the haram. Rooms: Our room was pretty pristine and clean, so dirt was to be found, the beds and sheets were spotless. The view from the windows was mesmerizing. Service: Service was great, no complaints at all. The staff are very attentive to the needs of the guests. Restaurant: Food was palatable and good, but nothing special. It does lack variety, it could use more protein. The restaurant staff were very kind, we want to give a huge shoutout to Saddam, he was very cooperative and caring. Read less

Great place, very clean, the service was amazing. The Breakfast contain variety of food but the pastry was the best.. It has bus services for the trip from Alharam. But... Read more

Great place, very clean, the service was amazing. The Breakfast contain variety of food but the pastry was the best.. It has bus services for the trip from Alharam. But we like going by foot .. not far from Alharam just 5 minutes away.. I really recommend it and definitely will book again. Read less

I was working during the construction of DoubleTree hotel until the handing over in 2020 but today it was the first time to visit the hotel as a guest after... Read more

I was working during the construction of DoubleTree hotel until the handing over in 2020 but today it was the first time to visit the hotel as a guest after operation. I’m so grateful for the excellent service and the great welcoming attitude from all hotel staff especially Ms. Mardia in reception and Islam in concierge. Bus transportation to and from Haram was always available 24 hours. The breakfast was amazing and diversified. The welcoming cookies was so delicious. Rooms were so clean and new. Mattresses were so soft. I enjoyed my stay in Doubletree hotel. Thanks for your great and extraordinary service. Read less

Had a wonderful experience with the staff specially in the restaurant Mr. Saddam and Mr. Farooq were really accomodating. What I loved most was about the shuttle service that you... Read more

Had a wonderful experience with the staff specially in the restaurant Mr. Saddam and Mr. Farooq were really accomodating. What I loved most was about the shuttle service that you guys give. Looking forward to visiting again along with my family as well! Read less

We enjoyed our stay at the hotel very much. Excellent rooms and frequent shuttle to the Grand Mosque. Very nice reception staff Excellent service throughput especially from Mr Sadam and... Read more

We enjoyed our stay at the hotel very much. Excellent rooms and frequent shuttle to the Grand Mosque. Very nice reception staff Excellent service throughput especially from Mr Sadam and Mr Alsayed which were very courteous at Zafran restaurant. Also many thanks to Thamal and Mr Usman Miah from room service. Thank you thank you Read less

The rooms were a bit tired but very comfortable. The most comfortable bed I've ever slept in. Room service and housekeeping were always instantly on hand and helpful during what must... Read more

The rooms were a bit tired but very comfortable. The most comfortable bed I've ever slept in. Room service and housekeeping were always instantly on hand and helpful during what must be an extremely busy time. The kind and polite staff make this hotel a very comfortable experience. It is a little bit difficult to get to the Haram for those wishing to pray in the main Mosque but the shuttle buses that leave every two minutes make things very easy. Read less

Excellent service, Really nice rooms it gets cleaned without you even having to mention it Breakfast was amazing 10/10 lots of great options friendly staff special thanks to Mahmoud Salem... Read more

Excellent service, Really nice rooms it gets cleaned without you even having to mention it Breakfast was amazing 10/10 lots of great options friendly staff special thanks to Mahmoud Salem for an amazing stay. P.s They have some really great cookies at the reception just got to ask. Read less

Entrance and lobby area is beautiful. Very nice rooms but furniture (like chairs and sofas) had stains, even in the lobby. Bus service is amazing! Always available and drops off... Read more

Entrance and lobby area is beautiful. Very nice rooms but furniture (like chairs and sofas) had stains, even in the lobby. Bus service is amazing! Always available and drops off at a convenient location, just in front of the haram. Breakfast was great tho I think it can use a little more variety and some less meat dishes. Overall good experience. Read less

It was a great stay for 4 days and the rooms which we got was amazing and too huge. Housekeeping was done without any call. Breakfast buffet was so yummy. One more thing... Read more

It was a great stay for 4 days and the rooms which we got was amazing and too huge. Housekeeping was done without any call. Breakfast buffet was so yummy. One more thing the support we received to upgrade to standard room from Mrs.Merida at the reception during check in was never forgettable.She supported as a family member from Day-1 till check out and we were so lucky. Shuttle service was too good and you can expect every 2 minutes. Never ever miss to have the delicious cookies which are so 😋 Read less

Spacious rooms, we got a free room upgrade which was a nice gesture. The reception and restaurant manager - Mr. Taher was very courteous and took extra care so that we... Read more

Spacious rooms, we got a free room upgrade which was a nice gesture. The reception and restaurant manager - Mr. Taher was very courteous and took extra care so that we were served well. Special mention to the shuttle service, there was a shuttle every minute that we didn't even have to wait to and fro. The only downside was the housekeeping ,we felt that the rooms could have been cleaned and maintained better Read less

The hotel is relatively new. It is beautiful and the staff are courteous. The staff do their best to make the clients happy. The negative thing here is that... Read more

The hotel is relatively new. It is beautiful and the staff are courteous. The staff do their best to make the clients happy. The negative thing here is that there's a constant stench from the drainage holes in the bathrooms, it's very disgusting. It's a short walk to the Haram and the hotel pro ides a bus shuttle to convey the elderly as well. The shuttle isn't reliable however and clients have to join the shuttle for the nearby Marriot and Hilton hotels. It would be good if the management can work harder on the housekeeping service and the rooms aren't exceptionally cleaned by the staff. I'm not even sure the housekeeping staff use an hoover there's dirt on the floor. I had to request a room change due to cleanliness. Y Read less

Nice hotel v cute inside. Hotel doesn’t provide things for children in family rooms as stated on their website but other than this everyone is friendly and will try and... Read more

Nice hotel v cute inside. Hotel doesn’t provide things for children in family rooms as stated on their website but other than this everyone is friendly and will try and help you and nice selection for breakfast and short distance to haram with buses available all the time. Read less

Actually I didn't really stay here. I incidentally found out that this hotel transferred my booking to another hotel. The hotel acted on their own without informing me in advance... Read more

Actually I didn't really stay here. I incidentally found out that this hotel transferred my booking to another hotel. The hotel acted on their own without informing me in advance and without notifying me after the change they did. I accidentally found it out the morning of my intended check-in day. Moreover their phone line is never responding as I desperately tried calling them to inquire on this surprising change!! The other hotel "Hilton Makkah and Convention Center" was another example of how bad hospitality can be. I will write a seperate review on their page!! Read less

I booked this property for my stay in Makkah and I figured out this hotel is closed. Just a day before my arrival someone called me from the hotel and... Read more

I booked this property for my stay in Makkah and I figured out this hotel is closed. Just a day before my arrival someone called me from the hotel and told me that I will be moved to an another property which was extremely old and dirty. Wonder why would they let the guests book this hotel when it’s not operating. They make you book thinking you’re booking a new hotel but then end up sending you to old property! They are trying to play with customers. Really disappointing, Read less

Loved the stay at the hotel. Excellent staff and room was extremely good. We booked deluxe king which was very spacious. Breakfast was too good with lots of variety. Shuttle... Read more

Loved the stay at the hotel. Excellent staff and room was extremely good. We booked deluxe king which was very spacious. Breakfast was too good with lots of variety. Shuttle service was very good. 3-4, minutes bus ride to Haram mosque. Couple of minutes walk from that stop to King Fahad gate. Would be looking forward to stay there again definitely. P.s: forgot to mentuon that you get cookie treats on your welcome to hotel 👍❤️ Read less

Great sized rooms, good value for money, good location with super shuttle service which is regular. Could do with greater variety of food selection during buffet times to include... Read more

Great sized rooms, good value for money, good location with super shuttle service which is regular. Could do with greater variety of food selection during buffet times to include juices, fruit, more intercontinental food and not just catering for groups. Better cleaning could be beneficial. Better in room coffee selection to include coffee not just only decaf coffee. Otherwise, very good service. Read less

The is beautiful, spacious & clean hotel. But the housekeeping service is very very poor and bad. Been told about water in the room be given once a day, but... Read more

The is beautiful, spacious & clean hotel. But the housekeeping service is very very poor and bad. Been told about water in the room be given once a day, but we haven't get our water for the next day. Called many times & the housekeeper promised to send it to our room but non showing. So sad having a very prestigious hotel but with VERY BAD HOUSEKEEPING SERVICE. Room also not very clean after get a housekeeping. Expecting a great superb service from this hotel but disappointed instead. Improve your housekeeping service please. Thanks. Read less

I had a comfortable stay here! Service was always available when needed. House keeping chaps were so fantastic. Special mention for someone i got really impressed with Mohamed Shajib you... Read more

I had a comfortable stay here! Service was always available when needed. House keeping chaps were so fantastic. Special mention for someone i got really impressed with Mohamed Shajib you made our stay extra special thank you! We will definitely be coming back soon 😊 💖 Read less

I had a very pleasant stay at this hotel. The rooms were compact but clean, comfortable, and well-maintained. The location was excellent, making everything easily accessible and very convenient. Breakfast was... Read more

I had a very pleasant stay at this hotel. The rooms were compact but clean, comfortable, and well-maintained. The location was excellent, making everything easily accessible and very convenient. Breakfast was fresh, tasty, and served on time each morning, which I really appreciated. The staff were exceptionally welcoming and helpful — special thanks to Muhammad Alharbi at reception for his warm smile, Muhammad Ajmal for his constant support, and Mominur for great table service. I’d also like to appreciate Supervisor Zain ul Abideen for his kindness, and Aimon Ali and Arif from housekeeping for their excellent work. InshaAllah, I look forward to visiting again soon. Read less

I would like to share my opinion and experience during my stay in this hotal and found it excellent in all sorts of services. Your morning breakfast service is the... Read more

I would like to share my opinion and experience during my stay in this hotal and found it excellent in all sorts of services. Your morning breakfast service is the best, matchable with any high class hotals of the world. Mr. Ali and Muhammad Jahangir served us very well and dutifully with their beautiful smiles while serving us in the breakfast hall. Loved to stay further and ti.e and again. Your hotal location wise being at a very prime location closest to Masjid e Nabvi had been the best facility. Allah may bless the complete management for providing the best services. Regards. From room 1419 Read less

The hotel rooms were compact but clean and comfortable, and the location was excellent, which made the stay very convenient. The breakfast was good, fresh, and satisfying, with a smooth and... Read more

The hotel rooms were compact but clean and comfortable, and the location was excellent, which made the stay very convenient. The breakfast was good, fresh, and satisfying, with a smooth and timely service each morning. The staff were truly amazing and very welcoming. Muhammad Alharbi always greeted guests with a warm smile at reception, Muhammad Ajmal was always active and helpful, and Mominur provided great service at the tables. Special thanks to Zain ul Abideen, the supervisor , who was very kind. Appreciation also to Aimon Ali and Arif from housekeeping for their good work. InshAllah, I look forward to visiting again soon. Read less

I have had such a terrible experience of this hotel. I ADVISE ALL NOT TO STAY HERE AND CHOOSE A DIFFERENT HOTEL. The rooms were not as described and in... Read more

I have had such a terrible experience of this hotel. I ADVISE ALL NOT TO STAY HERE AND CHOOSE A DIFFERENT HOTEL. The rooms were not as described and in such disgusting and dirty conditions. The mattress is harder than the floor. As someone with severe back pains I would be completely unable to sleep and risk causing damage to my spine. I would require medical assistance, none of which matters to the hotel. Stains on the beds and furniture. Hair and mess all over the floors. Toilet seat broken. faucets of the sink and bidet falling off. Headboard of the bed broken, filthy dirt in the sinks. Brown stains in the sinks. Wardrobes that dont open. Yellow stains (possibly urine) on the bathroom floors. The floorboards are bent and the room has craters in it, the windows dont even close and it was on a high floor. I have images of all this to provide evidence. The hotel staff have been completely unreliable and have not offered any assistance to refund. This all took place within the first 10 minutes of me arriving to the hotel. I have been deceived and warn all other to stay away from this place. I would give 0 stars if i could. I was told i could have a refund from the hotel bu their staff but they said that the agency i booked through must provide approval, well after contacting TRIP.COM, TRIP agreed to provide the refund from their end yet the hotel continues to hold the money and wont give me a refund despite claiming it is TRIP.COM at fault. I have been on call with TRIP for the past 6 hours trying to get into contact with the hotel yet Taiba front refuse despite saying themselves that I can have a refund. Multiple staff members said that i can have my refund yet here i am with nothing. I am in shock at how this place has good reviews but i have had a nightmare experience of this hotel and i am currently on the streets typing this review. Untrustworthy is all i can say from the hotel. Taiba front, if you read this i want my refund ASAP that you said that I can have. This is a matter of my physical health and wellbeing. How can someones conditions be profitted off of. Read less

Comfortable stay with great value for the price! The room was clean, cozy, and equipped with all the essentials. Staff were friendly and helpful, always ready to assist with a... Read more

Comfortable stay with great value for the price! The room was clean, cozy, and equipped with all the essentials. Staff were friendly and helpful, always ready to assist with a smile. The location is convenient, close to Masjid Nabve. Breakfast was very tasty .Especially restaurant manager was very cooperative guy there. I would recommend for a no-frills, pleasant experience! Read less

A Heartfelt Thank You to the Hotel Team This was our second stay at the hotel with my family, and once again, the experience was exceptional. The services provided were truly... Read more

A Heartfelt Thank You to the Hotel Team This was our second stay at the hotel with my family, and once again, the experience was exceptional. The services provided were truly outclass, making our stay both comfortable and memorable. A special thank you to Chef Rafat, whose omelets and pancakes were simply the best—our mornings were made delightful thanks to his culinary skills. We are also deeply grateful to Ahmed Essa and Abdul Rahman for their kind gesture in upgrading us to a suite, ensuring our family could stay together in comfort. Their hospitality truly made a difference. The housekeeping team deserves a big shout-out as well—they were always available and attentive, keeping everything spotless and welcoming. Last but not least, our sincere thanks to the hotel management for maintaining such high standards and ensuring the best services for their guests. Your dedication to excellence is evident in every detail. Looking forward to our next visit! Read less

Brother Rasheed was so amazing every day greeted my 5 year old so nicely she never forgot him ; He would always greet her by her name and ask her... Read more

Brother Rasheed was so amazing every day greeted my 5 year old so nicely she never forgot him ; He would always greet her by her name and ask her how she is and she should make dua for him ; He left to Sudan and my daughter still asked about brother Rasheed .. Jazakallah fir making our experience wonderful … Our room was haram view beautiful , it was a bit crowed with all the beds; we had a wonderful housekeeping guy brother Fahad; He was an exceptional hard worker and knew what we needed and cleaned the room to our satisfaction; he was overworked but smiled Madam do you need anything else ? Even though the hot water wasn’t working and it wasn’t his job to fix but he got someone to help us right away .. two days in a row they kept coming to fix but wasn’t getting fixed the front desk upgraded us to a room but the front office people were not very friendly from checking in to being upgraded everything was about it money.. As the hot water wasn’t working which they changed the room and I had a Ziyarah to go to and I had to delay it to help the bell boy the character and what needed to be done was so poorly by the front desk .. I was so upset and I was delayed to the Ziyarah and they didn’t care ..a great disappointment The kitchen manager was nice especially to my elderly father which made me very happy ; he would always smile and ask him if we needed anything .. The Chef who made the egg and pancakes was so nice to my children and myself he worked so hard and made the best pancakes and omelettes .. he always smiled and was very efficient with making our food.. thank you for making our experience great Brother Ashfaque was very nice and helpful bringing our suitcase to our room very nice bell man very overwhelming with all the work but always smiles and was patient .. Our waiter at the breakfast was nice; brother Choton Ali was very nice and accommodating.. Close to the Nisa side.. very grateful for the stay and all the positive and good efforts Read less

There’s no way this is a 3 star rated hotel; in my view it’s definitely a 5 star hotel. I honestly cannot fault it; the location, service, rooms and especially... Read more

There’s no way this is a 3 star rated hotel; in my view it’s definitely a 5 star hotel. I honestly cannot fault it; the location, service, rooms and especially the breakfast was 5 star standard. Ali from breakfast restaurant really went out of the way to ensure our table was always catered for; from tea to pancakes, he knew what we wanted before we asked for it. Really felt like a personal service; pls pass on our special thanks. Breakfast was definitely 5 star standard. Chef Majid made the best omelettes and was always friendly, despite the popularity and early morning queue. Also our usual house keeping staff ensured our room (1035) was clean and fresh everyday; pls pass on our thanks (I’ve forgotten the names). Lastly, I would also like to pass on special thanks to Abdul Rehman from reception who greated us at check in and gave us an outstanding room especially for my disabled mother who would be able to enjoy haram view when reading slaah from the room (with sounds of Azaan and imam leading prayers in the room (live). My mother is eternally grateful. Many many thanks team Taiba Front; a job well done. Pls have your hotel rated again as I am sure it will be rated 5 star!⭐ ⭐ ⭐ ⭐ ⭐ PS we stayed for 8 nights and the plastic plates and cutlery (some reviews have mentioned) was only temporary for a few days since the kitchen was being refurbed. They’d quickly switched to proper plates and cutlery after a few days. If guests had bothered to ask then I’m sure the staff would have explained like they did to us. Read less

Excellent Arrangements. Lovely Service. Cleaning was Awesome. The Floor Manager used to Visit everyday to check. Most happiest stay at the hotel. Recommend every one to stay. Mr Rahim Basari... Read more

Excellent Arrangements. Lovely Service. Cleaning was Awesome. The Floor Manager used to Visit everyday to check. Most happiest stay at the hotel. Recommend every one to stay. Mr Rahim Basari of the hotel was very soft spoken, courteous, friendly and very caring. He was always available to supervise the service. My Best Wishes. Read less

We had a wonderful stay, and a big part of that was thanks to Abdul Hakim. He did an excellent job making sure our room was spotless and comfortable. The... Read more

We had a wonderful stay, and a big part of that was thanks to Abdul Hakim. He did an excellent job making sure our room was spotless and comfortable. The cleanliness was exceptional – the bathroom and toilet were thoroughly cleaned, and everything was left fresh and tidy. Abdul was also incredibly helpful and friendly throughout our stay, always checking in to make sure we had everything we needed like spare towels etc... and ensuring our room was Clean. His attention to detail and dedication to his work truly stood out. Excellent service and cleaning like this really makes a difference – thank you, Abdul Hakim, for helping make our stay so enjoyable! Read less

The hotel location, staff, service, rooms and food was excellent. . The housekeeping staff on our floor (11th floor) MD jihad were very helpful, and did a great job... Read more

The hotel location, staff, service, rooms and food was excellent. . The housekeeping staff on our floor (11th floor) MD jihad were very helpful, and did a great job keeping the room clean.md Jihad Cleaned my room safely an beautifully. He is a good boy.♥️ My family and I really enjoyed the stay and will definitely comeback in future Read less

Stayed here December 2023 and it was a lovely stay. We weren't expecting much for a 3-star hotel but we were impressed by the standard and customer service. Our room... Read more

Stayed here December 2023 and it was a lovely stay. We weren't expecting much for a 3-star hotel but we were impressed by the standard and customer service. Our room was very spacious with two separate 'bedrooms' and a small kitchen which was very nice. The shower room was also very clean and spacious too. We didn't eat breakfast here so I cannot comment on that. The location is excellent, the hotel is very close to the ladies entrance/ prayer area to Masjid Nabawi, as well as all of the shops, restaurants and even pharmacies. Housekeeping staff were also very kind and helpful. Read less

A very comfortable and cozy place to be in Medina. Rooms are excellent. Breakfast is outstanding. You can enjoy a very vast selection of cuisines there. The only problem is... Read more

A very comfortable and cozy place to be in Medina. Rooms are excellent. Breakfast is outstanding. You can enjoy a very vast selection of cuisines there. The only problem is number of lifts. In rush hours you have to wait for several minutes before it’s your turn to board the lift.Overall a very good experience. Read less

The hotel location, staff, service, rooms and food was excellent. On arrival and departure the bell captain services were excellent and also Mr Abdulmalik at the reception provided an excellent... Read more

The hotel location, staff, service, rooms and food was excellent. On arrival and departure the bell captain services were excellent and also Mr Abdulmalik at the reception provided an excellent service. The housekeeping staff on our floor ( 7th floor): Sajid Miah, Ramadan and Ruben were very helpful, and did a great job keeping the room clean. We ordered room service it was good although it took a long time to get order for some unknown reason. Areas of improvement: electrical outlets need to be fixed. Heavy load on lifts My family and I really enjoyed the stay and will definitely comeback in future Read less

Great convenience to the Masjid Nabawi and beautiful hotel. Some problems with lifts as not enough lifts for guests so usually a 5-10 minute wait around salaah time but otherwise... Read more

Great convenience to the Masjid Nabawi and beautiful hotel. Some problems with lifts as not enough lifts for guests so usually a 5-10 minute wait around salaah time but otherwise perfect hotel, clean, convenient and lots of eateries in the vicinity. Beautiful view of the whole masjid uninterrupted view of the dome from the Haram view rooms. Read less

5 star hotel but food is not 5 star, their Royal suite is a very very nice suite, however, no point of the balcony as it is restricted and no... Read more

5 star hotel but food is not 5 star, their Royal suite is a very very nice suite, however, no point of the balcony as it is restricted and no access to it but very nice service, was able to request food on demand in buffets area, very nice service / employees willing to help and make your stay very positive Read less

Their ‘Suhoor’ buffet ended almost a full HOUR before Fajr and when the lady behind us asked for water just after 4am (when fasting starts at 4:54am) they asked her... Read more

Their ‘Suhoor’ buffet ended almost a full HOUR before Fajr and when the lady behind us asked for water just after 4am (when fasting starts at 4:54am) they asked her for 6SR! Really poor way to treat people who pay good money for a SUHOOR buffet. Food however had good flavours. Reception was very rude and not friendly. Broken items in our suite: towel holder, toilet seat, TV, kettle. Not enough lifts for the number of guests they have, had to use stairs as queues for lifts were very long. Location was the only thing good about this hotel as very close to Masjid An Nabawi. Not worth the almost £1000/night we paid for this hotel as very poor service and customer service especially regarding the suhoor….kids were thirsty and hungry. Read less

We booked with them direct and they basically emailed me with 7 days to go saying my card wasn’t working and they cancelled our booking. They don’t answer calls / emails,... Read more

We booked with them direct and they basically emailed me with 7 days to go saying my card wasn’t working and they cancelled our booking. They don’t answer calls / emails, basically it’s a way for them to now sell our room for triple the price! Now has left us with having to book another ! IF THESE ARE THE ISSUES WE ARE HAVING BEFORE EVEN REACHING OUR DESTINATION IMAGINE THE STAY WITH THEM. Read less

Location wise it's the best choice but other than that it's not worth the money I paid. The furniture and mirror had oily finger marks every where. Mirrors had some... Read more

Location wise it's the best choice but other than that it's not worth the money I paid. The furniture and mirror had oily finger marks every where. Mirrors had some stick stuff. Even the bathroom door and frame had lots of splashes of dried up soap. Windows were so dirty from inside. I took my wipes and clean the whole thing as I wouldn't stay in such condition. I wasn't expecting this at all. So unhygienic. Rooms and hallways were so dingy. Carpet is disgusting. They gave us complimentary fruits that was so nice of them. My request to hotel management is to maintain a good cleanliness standard. Hotel itself is built nice but dirtiness killed the good vibe. Read less

I would recommend this hotel if you want to throw your money in the toilet. Housekeeping came at 10:30pm EVERY night instead of coming during the day. The food made... Read more

I would recommend this hotel if you want to throw your money in the toilet. Housekeeping came at 10:30pm EVERY night instead of coming during the day. The food made us sick every time without fail. Every time we tried to order room service, they tried to convince us to go to the buffet instead, and by the time the food got delivered to our room, it’d already be cold (we didn’t even get our correct order sometimes). There are 3 elevators but half the time only one was in service, and it was ALWAYS filled at capacity so we’d be waiting up to 20 minutes just to try to get on. Our room neighbours were always screaming in the middle of the night so we didn’t even sleep well, and reception did nothing about it. Read less

I don’t even know where to start off. WORST hotel experience ever. As I came , to even get inside the area to go up to the lobby there was... Read more

I don’t even know where to start off. WORST hotel experience ever. As I came , to even get inside the area to go up to the lobby there was a huge line. The elevators take FOREVER, even though there are two different ones at two different locations. The hotel feels so cramped always a terrible scent within the hallways, and the room was the worst nightmare. Bed sheets have stains, carpets dirty, and a jungle of mess under the beds!!! Absolutely disgusting. Water heater was off the first day , someone came after 30 minutes and fixed it, the lights switch was behind my brothers pillow which was very annoying whenever he lay down. Rooms walls are so thin you can hear everything going on in the hallway and anyone walking by can hear anything you are saying in the room. There were flys and ants in the bathrooms. When my bags were dropped off the bell boy just rolled them to me aggressively and even hit my neighbors door and just left. There is a disturbing alarm that goes off every few hours even in the night time when you were sleeping. Employees say it’s no worry but alarm still went off for the 4-5 days I was there. Rooms never come with towels you always have to call and they take 20 minutes just to bring you towels. Rooms are so packed you have no room to store your luggage. Furthermore, back to the elevators , they take forever and are so tiny. The buttons to call for elevators are broken because of frustrating guests I am guessing. The restaurant they have smelled like dead fish every time you go there. And when I finally went to speak to the manager about this , he never apologized and told me to speak to my travel agent… I mean what kind of manager and hotel is this. This is not a hotel and more like a motel. I DON’T RECOMMEND this hotel to anyone. Read less

The hotel is falling apart plumbing is very bad our bath sink was leaking and the water was gushing out like a broken pipe. Hair on bed. Bathroom not clean.... Read more

The hotel is falling apart plumbing is very bad our bath sink was leaking and the water was gushing out like a broken pipe. Hair on bed. Bathroom not clean. Phone doesn't work. The housekeeping is terrible the whole day goes and your room is not cleaned. Stains on beddings. Don't be fooled by pics on internet. Bathroom door handle broken. Read less

The hotel is very close to the Haramain. Within few minutes you are in the Haramain. The lifts are very very busy. It is also used to take luggage up... Read more

The hotel is very close to the Haramain. Within few minutes you are in the Haramain. The lifts are very very busy. It is also used to take luggage up which restricts guests from using some of them. You can wait for long periods before getting into a lift. Other guests cut their way through into the lift, so be prepared to be patient. Fortunately I stayed on the 3rd Floor so I was able to use the stairs, but for elderly guests it might be a problem. The breakfast starts little later then other hotels. The beds are also slightly smaller than other hotels. You have to remind house keeping daily to make up your room. Although these issues, I will only return if I get a booking on level 2 or 3. Otherwise the lift really stresses me out. Read less