5 Star December Umrah 2023

The hotel’s location was convenient and made getting around very easy. However, the overall stay was disappointing due to poor room service and housekeeping. The room itself was not well... Read more

The hotel’s location was convenient and made getting around very easy. However, the overall stay was disappointing due to poor room service and housekeeping. The room itself was not well maintained and basic services were lacking. We had to ask multiple times for towels, and they were only provided two days later. Housekeeping also informed us that the hotel only had around 10 towels available for 40 rooms and just one iron for the same number of rooms, which explains the delays but is clearly not acceptable for guests. Unfortunately, the level of service did not meet expectations. We stayed here last year and it was a lot better but now its gone poor but the price has gone up Read less

Excellent location. Food also very nice. But service on check in was bad by reception and manager mansoor nowhere to b seen.. We booked a Quad room to check in 22Feb26.... Read more

Excellent location. Food also very nice. But service on check in was bad by reception and manager mansoor nowhere to b seen.. We booked a Quad room to check in 22Feb26. We arrived at hotel at 2am on 23Feb. We paid for the night on 22nd feb. We got a room on 23rd at 7am. 5 hours waiting in hotel. And the room We gt was a triple instead of what we booked a quad. Mansour the manager is nowhere to b found and all the reception staff abdullah , amira ect continue to say that they will fix room after next prayer well: they brought a 4th bed in a triple room. But the room is too squashed. Why can't We get the Quad room we paid for. And the fact that they gave wrong room and it's already 2 nights of the 6 night. Seems like they not willing to fix. Service needs a shake up. Bathroom cleanliness is bad. As the bathrooms don't seem properly cleaned. Guest relation did finally call aft 3 days to check if all OK. There Quad rooms were full..we had to settle for triple with extra bed Read less

I recently stayed at Emaar Grand in Makkah and overall had a decent experience. The hotel is around a 10-minute walk to the Haram, depending on your pace and how... Read more

I recently stayed at Emaar Grand in Makkah and overall had a decent experience. The hotel is around a 10-minute walk to the Haram, depending on your pace and how busy it is. The walk is mostly flat, which makes it manageable even during peak times. There are plenty of grocery stores and food outlets surrounding the hotel, so finding essentials or a quick meal is very convenient. Taxis are also easily available nearby, which is especially helpful if you’re heading to Masjid Aisha. The hotel has a good number of lifts, but they can take a while due to the high volume of guests. The rooms are fairly basic, which is expected for a hotel of this standard, but they are comfortable enough for a short stay. The cleaning staff were generally very good and attentive. However, I did have to repeatedly request bathroom cleaning, which was a bit frustrating. I didn’t have much interaction with reception, so I can’t comment much on their service. They also offer a cleaning service for a fee, which takes a couple of hours. Overall, it’s a practical option if you’re looking for a reasonably located hotel close to the Haram with plenty of nearby amenities. Read less

Honestly had one of the worst experiences with staff at this hotel. We had 3 rooms and stayed there for a week. On my first day the receptionist Motaz Ahmed helped... Read more

Honestly had one of the worst experiences with staff at this hotel. We had 3 rooms and stayed there for a week. On my first day the receptionist Motaz Ahmed helped me in ensuring that all 3 of our rooms were on the same floor. After that all experiences with the staff were awful. 1. First the rooms handed over to us had no soup, no slippers, no iron, and no towels. Can you imagine walking into a room with all those basic things missing. We tried complaining but the phones didnt work. I had to go downstairs and they provided towels within a few hours and soup, the next day. Still no slippers and iron. 2. Next morning, the tables were sticky and dirty when we went for breakfast/sahour. The staff responsible for cleaning certainly werent doing their job properly. 3. After that when Ramadan started, I had to extend my rooms' stay and it was a nightmare. The people at the reception werent helpful neither was the reservation office. I had to go back and forth for 3 hours to finally get it sorted. Pathetic. 4. Lastly, when we were checking out and needed a bellman, no one showed up for 30mins. Eventually, I had to drag the trolley myself and get my bags downstairs for which they started asking me questions as to why I did it. When your pathetic staff wont do their jobs, we the guests would have to do it. Good food but pathetic staff!! Read less

My stay at the Emaar Grand Hotel was very pleasant. The hotel is well located, clean, and comfortable, making it a great choice for visitors in Mecca. The rooms were... Read more

My stay at the Emaar Grand Hotel was very pleasant. The hotel is well located, clean, and comfortable, making it a great choice for visitors in Mecca. The rooms were neat, and the overall atmosphere was calm and welcoming. I would especially like to thank Mootez Ahmed for his excellent service. He was professional, kind, and always ready to help, which made my experience even better. I highly recommend this hotel and appreciate the great hospitality. Read less

It’s a nice hotel with good facilities and overall a pleasant atmosphere. But breakfast juices are crap. There were minor problems in bathroom but maintainace team sorted. However, one major... Read more

It’s a nice hotel with good facilities and overall a pleasant atmosphere. But breakfast juices are crap. There were minor problems in bathroom but maintainace team sorted. However, one major issue I noticed is with the management. If you are not Arab, they tend to treat you differently — for example, asking you to sit in a separate seating area, even though we are all paying the same. This kind of behavior felt discriminatory and unfair. I hope the management improves in this regard, because apart from that, it could really be an excellent place for everyone. Read less

Definitely not a 4* hotel and would even struggle to meet 3* standards. The morning breakfast was terrible and the quality of stuff including juices would make you sick!! The... Read more

Definitely not a 4* hotel and would even struggle to meet 3* standards. The morning breakfast was terrible and the quality of stuff including juices would make you sick!! The rooms bathroom had minor issues in all rooms like water leaking out of shower etc Read less

Assalamu Alaykum, Unfortunately, I did not enjoy my stay here. The two biggest issues for me were the food and the cleanliness of the room. The buffet looks endless but has no... Read more

Assalamu Alaykum, Unfortunately, I did not enjoy my stay here. The two biggest issues for me were the food and the cleanliness of the room. The buffet looks endless but has no taste. Even the viennoiseries were disappointing. The elevator works well and is easily accessible, and I noticed that the hotel entrance—though a bit dark—is being cleaned regularly, which gave me some comfort. But the room itself was the biggest letdown. From the first moment I entered, it felt dirty. The carpet was not clean, the air was stuffy, and even the bottles of water had dust on them, showing they had been sitting there for a long time. The closet and chandelier were also dusty and not well maintained. To be fair, the bed was comfortable, and the room was spacious enough for three people. However, the lack of cleanliness overshadowed everything else. For me, this was very disappointing, and I would not want to stay here again. Read less

We are currently staying here, in room 430 and we are very pleased with the service we have received from staff in this hotel. The cleaners are very attentive, the... Read more

We are currently staying here, in room 430 and we are very pleased with the service we have received from staff in this hotel. The cleaners are very attentive, the restaurant area for breakfast has a good variety of food and different food every few days. The room size is good and has everything you need, a hair dryer, towels and bidet. The location is about 10-15 minutes from the haram, depending on how fast you walk but along the way you get to see lots of different shops, which is nice. I am happy with my stay here. Read less

NEVER EVER STAY IN THIS HOTEL. The only hotel in the Emaar group worth staying is Emaar Andalusia. The rest are not trustworthy. I am inclined to give a one star... Read more

NEVER EVER STAY IN THIS HOTEL. The only hotel in the Emaar group worth staying is Emaar Andalusia. The rest are not trustworthy. I am inclined to give a one star review right at the time of check in. There are two towers of the hotel and only one deals with the online check in. In the reception there are four check in counters out of which two are unattended. The two functional counters are taking one hour per customer literally. There is a big cue but two counters are unattended and the two functioning are extremely extremely slow. Their computer software seems to be stuck. The deputy manager is relaxing on his computer and is rarely helping people. The hotel does not seem to have the physical availability of already booked hotel. The customers have to wait for very long in the check in lounge sometimes along with their children. Waiting time for an average customer is two hours. There were times when there was only one receptionist as the other one went out for fresh air for a very long time. Pathetic service. The hotel needs to be closed. Only one receptionist dealing with the long cue of customers and taking phone calls. No other person at the reception desk. The lifts are highly unsafe and dangerous. No sensors. Your hand can be squished if you squeeze in. The rooms are extremely small with no double beds. Not recommended to anyone. Read less

I recently stayed at the Emaar Grand Hotel in Mecca, booking a room advertised for five people. Unfortunately, my experience was extremely disappointing, and I cannot recommend this hotel to... Read more

I recently stayed at the Emaar Grand Hotel in Mecca, booking a room advertised for five people. Unfortunately, my experience was extremely disappointing, and I cannot recommend this hotel to anyone, especially larger groups. The room itself was incredibly tight for five beds. We were practically on top of each other, and there was barely any space to move around or store our belongings comfortably. This lack of space made our stay very uncomfortable and frankly, quite stressful. Beyond the cramped quarters, the room service was also severely lacking. On multiple occasions, we tried to contact room service, but the phone simply went unanswered. This made it impossible to request basic necessities or address any issues we had. Considering the high price we paid for this hotel, the level of service and the size of the room were completely unacceptable. It felt like we were significantly overcharged for a very poor experience. If you are planning a trip to Mecca and require accommodation for more than a couple of people, I strongly advise you to look elsewhere. The Emaar Grand Hotel's cramped rooms and unreliable service are not worth the money or the frustration. Save yourself the disappointment and book a different hotel. Read less

The only nice thing about the hotel is its interior. The hotel facilities were rubbish. The shower cubicle wouldn’t close properly and the water would wet the whole floor in... Read more

The only nice thing about the hotel is its interior. The hotel facilities were rubbish. The shower cubicle wouldn’t close properly and the water would wet the whole floor in the bathroom. The hair dryer in the bathroom has such low power that it will take you an hour to dry your long hair with it. The bathroom plumbing was horrific, whenever you run water you can smell of the gutter. The room ventilation system seems like it hasn’t been cleaned in years and would definitely make you sick! The place just looks fancy from the interior used but has little to no facilities available. Breakfast was super bland and basic. Didn’t enjoy it at all. Read less

For a 4 star hotel, service was really poor. Consider distance from Haram as well, as it takes about 20 mins from hotel to gate 79 for example. Breakfast was good as... Read more

For a 4 star hotel, service was really poor. Consider distance from Haram as well, as it takes about 20 mins from hotel to gate 79 for example. Breakfast was good as we had breakfast included in our booking I'll consider other options (distance from Haram and room service), before booking it again. Read less

Rooms are tight, 4 person bedroom. Service you have asked to get towels,and tip them. The sheets were not charged in total stay of nights. Nice hotel, plenty of... Read more

Rooms are tight, 4 person bedroom. Service you have asked to get towels,and tip them. The sheets were not charged in total stay of nights. Nice hotel, plenty of lifts. Tra coffee in room with kettle. Plenty of food shops and clothing near bye. Walk to kabab sharif is about 15 minutes. Read less

I am currently staying here and as I am writing this review i’m waiting for maintenance to come because my room power keeps stopping. We have only been here for... Read more

I am currently staying here and as I am writing this review i’m waiting for maintenance to come because my room power keeps stopping. We have only been here for two days tonight being the third and i am just honestly so ready to go home, which is upsetting. 1) the rooms are decent sized, as far as i know. our room was for three people so there were three beds. Very standard. However, the windows are broken and you can hear EVERYTHING outside. 2) the toilet smells and is always 24/7 hot. It’s very tight and cramped. and once again like every other review we were only given two towels despite being three people. Normally hotels i’ve been to you get at least two towels per person the second one being a smaller towel??! 3) THE LIFTS. If you want clarity and a peace of mind please don’t even consider booking here! There are so many lifts but there are WAYY MORE people. You can wait for the lift for almost 1 HOUR 4) Lastly the distance. It’s not worth your money it’s a long walk and isn’t “5 minutes”! All in all i definitely will not be staying here the only bonus points is the staff excluding reception! Read less

It was quite far from Haram, a good 15mins walk. Bathroom had mould and coffee area had sugar and dust all over. When we request to clean the room, everything was... Read more

It was quite far from Haram, a good 15mins walk. Bathroom had mould and coffee area had sugar and dust all over. When we request to clean the room, everything was still there. Receptionist lady at the Restaurant upstairs on Thursday 23rd February 2023 during dinner time was so rude. She doesn’t have basic manners. I asked nicely if they can heat my kids food, instead of refusing nicely, she pointed me to the door in front of everyone. SO RUDE! Read less

The location is about 7-8 mkns walks from the entrance of haram gate 79 . The hotel itself looks very presentable but rooms are very dated and need refurbishment. Frontbif... Read more

The location is about 7-8 mkns walks from the entrance of haram gate 79 . The hotel itself looks very presentable but rooms are very dated and need refurbishment. Frontbif house need better Customer service skills especially the lady at reception who when posed with a problem seems to uses gestures and arrogance as her way to deal with issues. The gentlemen and the service guys are very helpful and pleasant. Having stayed for a few days with several problems and then room changes this seemed to be common as many other guests had the same issue and same broken promises. For a hotel with ample rooms it seemed like they just couldn't be bothered. Broken telephones broken lights , lack of facilities and 1 iron to use amongst the hundreds of rooms and you won't get one for 3 days and even then you only can use for 1 hr, constant trips to reception but all broken false promises. The good things about the place is it is value for money and you could see that once upon a time it was 5 star but now pushing 3 stars. The location is on Ibrahim al khalil St with plenty of food and shopping available nearby. Read less

Alhamdulillah We arrived on the 24th July 2023 from Malaysia. The lady reception is really nice and polite. She makes the check in process really straight foward and fast for... Read more

Alhamdulillah We arrived on the 24th July 2023 from Malaysia. The lady reception is really nice and polite. She makes the check in process really straight foward and fast for me and my father. May Allah ease her life. The breakfast is good. The hotel is around 10-12 minutes to Haram. Room is big and toilet is clean.Aircond is superb. Wifi also very fast. Im grateful to found this hotel even is not like the nearest or higher star to masjid.. Its still a good and clean room. Also theres a lot of shop/food along the way to hotel from masjid. So you wont be feel like walking far. InsyaAllah will come back. Read less

To be honest when I read the reviews of this hotel I had a different image in my head. But my stay proved the reviews wrong. It was a lovely... Read more

To be honest when I read the reviews of this hotel I had a different image in my head. But my stay proved the reviews wrong. It was a lovely hotel. House keeping were 5 ⭐️. Always helpful, gave everything i needed. Cleaned the room when I asked. Like I said housekeeping were just GREAT. The location of the hotel was in the BEST place. Everything in my convenience and the best thing was that it was just a 10min walk to haram shareef. I will give it 5/5 Read less

Terrible service and hotel management. Booked a 4 persons room, it was terrible as the beds were laid out in a very awkward position that left no other space in the... Read more

Terrible service and hotel management. Booked a 4 persons room, it was terrible as the beds were laid out in a very awkward position that left no other space in the hotel room, we barely had enough space to open our suitcases. The hotel management in general is poor, they don't clean the rooms properly. Everytime we ask for water bottles they either only give 2 or don't give any. We had a minor incident where we needed to check the CCTV footage for our floor, it took 3 days for us to finally get somewhere with this. Hotel manager is rude and walked off as we were speaking to him. The reception staff again is incompetent and does not seem to care about anything. The switches are really strange as the sockets are connected to the lights in the room, everytime u want to charge your phone etc u have to keep the light on which is really really strange. The only thing that was decent was the food. Breakfast and dinner items are always fresh and they change the dishes they make quite often . The tables are cleaned frequently and food gets replenished every time it finishes. Read less

Absolutely awful..!! Worst hotel ever. Starting from reception service to room conditions, everything was way below standard. I can't believe they are rated as 5 star. Totally scammed!! Please... Read more

Absolutely awful..!! Worst hotel ever. Starting from reception service to room conditions, everything was way below standard. I can't believe they are rated as 5 star. Totally scammed!! Please don't waste your valuable money. Toilets are so dirty that we had to shift to another room but again no better! Overall, very very poor. Customer service was unacceptable. Also there is no WIFI connection only accessible in ground floor but no access in rooms, the food is quite acceptable Will never recommend this.... Read less

Room was not carpeted, sockets were not working or the socket was linked with the table lamp so you don't have option to keep your mobile on charge while you... Read more

Room was not carpeted, sockets were not working or the socket was linked with the table lamp so you don't have option to keep your mobile on charge while you want to keep the table lamp off. Bathroom was not in good condition as most of the time water wasn't flowing out and was gathering in the Bathroom. Staff and services and parking facilities are nice Read less

Good decent hotel. Stayed here with 4 kids in very busy December season. Their facilities are of 4-star Hotel. Room service was excellent guys were there every day offering to clean our... Read more

Good decent hotel. Stayed here with 4 kids in very busy December season. Their facilities are of 4-star Hotel. Room service was excellent guys were there every day offering to clean our room. Lifts are not too busy. The Guys in reception are not very helpful and can be better with their customer service attitude It's a 10-minute straight walk to harm. No uphill or downhill. So was comfortable for kids to walk. They have a separate floor for a restaurant which we didn't use. Floor for Parking and a floor for Prayer hall. Read less

This is a very good hotel compared to the other hotels in the vicinity. It’s located in Ibrahim Al Khalil street, about 1 Km walk from the Haram (about 15-20... Read more

This is a very good hotel compared to the other hotels in the vicinity. It’s located in Ibrahim Al Khalil street, about 1 Km walk from the Haram (about 15-20 minutes walk depending on your speed). I have booked a quad room. It was spacious, clean and doesn’t smell. It had street view, from the 8th floor, beds and linen were clean, bathroom was well maintained and clean. The room is spacious enough for the needs, there is a kettle and facility to make coffee, and there is a small fridge. Electronic card keys work fine with no issues. There is a small wardrobe / hanger for clothes. The single beds and mattresses are comfortable. I would give this room / hotel an overall rating of 8/10. The reception staff are friendly and helpful. Check in was almost seamless with no issues. It did take few minutes longer to check in more than necessary, but compared to other hotels in the region and previous experiences, it was really good. Read less

There is two hotel towers we were in tower A so I don't know about tower B. From the outside, lobby restaurant tower A was 4 star but the... Read more

There is two hotel towers we were in tower A so I don't know about tower B. From the outside, lobby restaurant tower A was 4 star but the room was a little 3 star - no carpet and the bathroom was not as modern for 4 star rating. Also there was no WiFi connection in the room even though we were 4 floors up - only in the lobby could you get a better connection. Breakfast buffet was good. Read less

Right next to Masjid Nabawi, excellent location. Comfortable rooms. Front desk staff were helpful however cannot say the same of the restaurant staff. While the Iftar buffet was very good... Read more

Right next to Masjid Nabawi, excellent location. Comfortable rooms. Front desk staff were helpful however cannot say the same of the restaurant staff. While the Iftar buffet was very good the staff were disappointing. We had barely sat down to break our fast when someone appeared with a card machine to pay. We found this a little distasteful, after fasting all day would have been nice to break our fast in peace and pay after eating. That aside a good stay and no complaints. Read less

Well we booked prepaid dinner but it's been cancelled because of Ramadan first night. Nothing been offered except nasty pizza from the Egyptian guy who's in charge of coffee... Read more

Well we booked prepaid dinner but it's been cancelled because of Ramadan first night. Nothing been offered except nasty pizza from the Egyptian guy who's in charge of coffee shop. I made sure send it back to him Trumps want me to pay for drinks while I paid for full dinner. Not good experience 😕 Read less

Location of the hotel deserves 5 stars. Very conveniently located and easily accessible. Can reach haram within 10 minutes through gate no 318. Hotel plate outside itself states 3 stars... Read more

Location of the hotel deserves 5 stars. Very conveniently located and easily accessible. Can reach haram within 10 minutes through gate no 318. Hotel plate outside itself states 3 stars so not sure why Google has 4 stars. No issues at the hotel as rooms were cleaned by house keeping daily. 6 lifts available so don’t need to wait long. Check in was fast and easy. Only thing is the bath tub needs sheets as water gets splashed on floor every time you shower. Read less

Good location next to masjid e nabwi (s.a.w)at walking distance. Excellent view from some rooms (may have to select one) . Rooms are clean and basic. Food was okayish nothing too... Read more

Good location next to masjid e nabwi (s.a.w)at walking distance. Excellent view from some rooms (may have to select one) . Rooms are clean and basic. Food was okayish nothing too fancy. It’s worth the price . If you are looking for luxury, this is not for you however if you are looking for a decent place which is cost effective too at walking distance from masjid, this is the place for you. Read less

Great stay! The hotel was comfortable and directly at the masjid Al nabawi , and the staff were very friendly. They really took care of us, listened to our wishes,... Read more

Great stay! The hotel was comfortable and directly at the masjid Al nabawi , and the staff were very friendly. They really took care of us, listened to our wishes, and even let us check out later than usual which we appreciated a lot. We felt very welcome and would definitely come back! Read less

Good hotel to stay with the family. We were a group of 13 people and they made good efforts to give us rooms close to each other. The breakfast buffet was... Read more

Good hotel to stay with the family. We were a group of 13 people and they made good efforts to give us rooms close to each other. The breakfast buffet was fabulous. The attendant Sohail Mia was exceptionally courteous. He himself made tea for us when we asked for karak tea. Read less

Love it, so nice and friendly stuff. And you can hear the adhan it's really close to the mosque. The food was really tasty and the guys from the... Read more

Love it, so nice and friendly stuff. And you can hear the adhan it's really close to the mosque. The food was really tasty and the guys from the coffee down are also friendly and make good coffee. Inshallah I can come again. Read less

Nice view, very clean and good rooms also the washroom well maintained with all the required amenities just that the room doesn’t have the ceiling lights and has only lamps.... Read more

Nice view, very clean and good rooms also the washroom well maintained with all the required amenities just that the room doesn’t have the ceiling lights and has only lamps. Reception staff are active and prompt in helping and some of the room service staff too. Wasn’t satisfied with the buffet but Alhamdulillah the purpose was done as Haram is just at 5 minutes walk away. Read less

Rooms were clean and Masjid Al Nabawi was very close only 5 min walk. However, the room was very noisy because the window wasn't sound proof and there was a... Read more

Rooms were clean and Masjid Al Nabawi was very close only 5 min walk. However, the room was very noisy because the window wasn't sound proof and there was a loud fan outside which kept me awake on the first night in the hotel as I couldn't sleep. I went downstairs to ask for help with the issue but the staff were very rude in their response and did not do anything useful. The noise stayed. Read less

Awful customer service , not safe for women as a mother I was reassured by reception/ manager my young daughters single would be safe on a different... Read more

Awful customer service , not safe for women as a mother I was reassured by reception/ manager my young daughters single would be safe on a different floor. They were harassed by room service staff, their doors were knocked for no reasons other than to speak to them my complaints were not taken seriously , as a Brit I feel disappointed that I felt unsafe in such a holy land because of the staff in this hotel. I wanted the police involved but all I got was a sloppy excuse and a text message from allegedly HQ tht the room service staff member wld be moved to another floor !! My point was tht he and other staff kept knocking on my single daughters door and asking irrelevant questions I also saw him enter another female guest room who seemed anxious upon asking her as she was also British and she told me she did not ask him or want him in her room but he seemed to enter .The chef was. sleaze , I watched him looking at young girls in a very inappropriate way when he thought no one looking . This is when I alerted reception for the 3rd time but still police were not called . If anyone as self respect for their women folk do not use this hotel . I wld rather pay more and go upon reccomadation anywhere close by as the location was perfect . Read less

The hotel is great in itself however the walls seem to be paper thin and our neighbours were a rather rowdy bunch that kept us awake most of the night.... Read more

The hotel is great in itself however the walls seem to be paper thin and our neighbours were a rather rowdy bunch that kept us awake most of the night. Otherwise, no complaints Read less

Stayed here for 13 nights in 2024 Ramadan. Brilliant location only a few minutes walk to the haram, staff were very helpful and polite especially room service. The breakfast was... Read more

Stayed here for 13 nights in 2024 Ramadan. Brilliant location only a few minutes walk to the haram, staff were very helpful and polite especially room service. The breakfast was okay but could do with more options and better quality food and drinks. I would stay here again Read less

NEVER BOOK HERE. WORST EXPERIENCE EVER. They cancelled my booking less than 24 hrs of my expected arrival. I walked into the premises with my two kids to be told that... Read more

NEVER BOOK HERE. WORST EXPERIENCE EVER. They cancelled my booking less than 24 hrs of my expected arrival. I walked into the premises with my two kids to be told that my booking was cancelled. I was told the cancellation was done by the head office, whereas I got an email notification later saying I had cancelled the booking. I was not given the opportunity to talk to any management staff. At the premises, the only help offered was to visit the hotels in the vicinity by foot or search availability online. Unprofessional staff and management. Liars and inconsiderate management Read less

Service was VERY good! The breakfast wasn't really for us, few options and very bland and dry. Aircon needs to be cleaned because it made us all very sick to... Read more

Service was VERY good! The breakfast wasn't really for us, few options and very bland and dry. Aircon needs to be cleaned because it made us all very sick to the point my dad ended up in hospital because it affected his asthma. Rooms are nice and spacious though. Read less

The rooms are good. Amnesties are good. Food is good. Staff is excellent. Specially the staff at counter and staff at restaurant. Manager at restaurant is great. If you have... Read more

The rooms are good. Amnesties are good. Food is good. Staff is excellent. Specially the staff at counter and staff at restaurant. Manager at restaurant is great. If you have an elder person, it is not difficult to walk. But for youngs it is less price and very good hotel. Need to walk 7 minutes approx. Read less

The rooms and the hotel were beautiful. I loved them. I got a deal with breakfast included. But it was not up to the mark. I was expecting much more... Read more

The rooms and the hotel were beautiful. I loved them. I got a deal with breakfast included. But it was not up to the mark. I was expecting much more from a hotel named 'Emaar'. But, I didn't like breakfast one bit. Similarly, the dinner buffet was a rip off. They charged 80 SAR for the buffet. But the buffet did not give any value. Read less

Location is perfect and close to Masjid Nabwi, checking in was easy and fast, big spacious rooms. Pillows were not great, bathroom tap was letting out hardly any water, had... Read more

Location is perfect and close to Masjid Nabwi, checking in was easy and fast, big spacious rooms. Pillows were not great, bathroom tap was letting out hardly any water, had to ring housekeeping multiple times to clean rooms and again asking for new towels after not being given them after the cleaning. Bad lighting in the rooms, all they had was small lamps. Key cards kept disconnecting and not working for the rooms had to go to reception 3 times on different days because of this. Read less