Al-Mouna Ltd
LONDON
About Al-Mouna Ltd
Al-Mouna is a UK-based Hajj and Umrah operator with ATOL, IATA, Saudi Ministry of Hajj permit credentials. Their regulatory accreditations are a positive sign, but limited publicly visible customer reviews make it harder to assess day-to-day service quality. A solid choice for pilgrims who prioritise financial protection.
About Al-Mouna
Al-Mouna Ltd is a UK-based Hajj and Umrah travel agency located at 109 Uxbridge Road, W12 8NL. The agency holds an ATOL licence (number 10419) issued by the UK Civil Aviation Authority, IATA membership, a Saudi Ministry of Hajj permit.
Services Offered
Al-Mouna offers Hajj packages and Umrah packages from the UK. Their ATOL licence confirms they can sell packages that include flights. Their Hajj permit means they are authorised to operate Hajj group departures — not all UK agents hold this permit.
Specific pricing is not published on their HalalTrek listing. Prospective customers should contact the agency directly at 02087406637 or [email protected] for current package prices and availability.
Pros
- ATOL protected (10419) — financial protection if the company ceases trading
- IATA accredited — meets international airline ticketing standards
- Saudi Ministry of Hajj permit — authorised to operate Hajj group departures
Cons
- Limited public reviews — no customer reviews currently visible on HalalTrek, making independent assessment difficult
- Pricing not transparent — no package prices listed online; requires direct enquiry
What Others Say
At the time of writing, Al-Mouna has no published customer reviews on their HalalTrek profile. Before booking, we recommend checking their Google Reviews listing for the most up-to-date customer feedback.
Alternatives to Consider
If you are comparing LONDON-area Hajj and Umrah agents, consider these operators:
- UK Hajj & Umrah Services Ltd — LONDON-area Hajj and Umrah agent
- Ibadah Tours — LONDON-area Hajj and Umrah agent
- Sakeenah Tours — LONDON-area Hajj and Umrah agent
Frequently Asked Questions
Is Al-Mouna ATOL protected?
Yes. Al-Mouna holds ATOL licence number 10419, issued by the UK Civil Aviation Authority. Your money is financially protected.
How long has Al-Mouna been in business?
The exact founding date is not listed on their HalalTrek profile. Contact them directly for company history.
Where is Al-Mouna based?
Their office is at 109 Uxbridge Road, W12 8NL. Contact them at 02087406637.
Is Al-Mouna IATA accredited?
Yes. They hold IATA accreditation, meaning they meet international standards for airline ticket sales.
Does Al-Mouna offer Hajj packages?
Yes. They hold a Saudi Ministry of Hajj permit, authorising them to operate Hajj group departures from the UK.
Final Verdict
Al-Mouna’s credentials are strong. The main gap is transparency: limited reviews and no published pricing make it harder to assess value for money before enquiring. ATOL protection provides essential financial security. Compare them against the alternatives listed above before making your decision.
Licenses & Certifications
ATOL
Air Travel Organiser's Licence - Financial protection for air holidays
IATA
International Air Transport Association - Global airline industry standards
Saudi Ministry of Hajj & Umrah
Licensed to organize Hajj pilgrimages
Customer Reviews (23)
Poor customer service
Amazing portions!! Got two chicken salads and they were definitely worth the price for how much chicken and toppings you get. It all tastes delicious!
We visited Ottawa for a day trip and stopped by this place for lunch after seeing its high rating on Google. It did not disappoint—we totally get the hype! The service was friendly and welcoming. We ordered a mixed plate, and the portion was huge for the price, easily enough to feed two people to the fullest. The ingredients were fresh, and the meat had a nice, crisp texture. The restaurant was also well-kept and clean. Overall, we had a wonderful dining experience here.
I went to Shawarma Al Mouna in Ottawa during a quick visit and it was AMAZING! I got the large shawarma combo with garlic potatoes and it was soooo good. The food was super fresh and flavorful, and the garlic potatoes were seriously addictive. The portions are huge too, and honestly so worth the price you pay. The staff were super friendly, and while I was waiting I noticed a news article about the owner. It talked about how much love he puts into his food and community, and you can totally taste it. It gave me such good vibes while I was eating. Definitely a spot I’ll be going back to, fresh food, awesome people, big portions, and just a really great vibe overall.
5+ stars! Visiting Ottawa and found this gem on Google. Came based on the high rating and amazing reviews and we loved it! Super friendly and honest service and very bright clean establishment. The kind gentleman recommended us to get the family platter for 3 instead of getting 3 separate meals so we could save some money. The family platter was $59.99 and we had a lot of leftovers because the portion was HUGE! Everything was fresh and so tasty. The platter could easily feed 4 or 6 people. We ate in the restaurant as they had a few tables for dining and they provided us with plates and utensils. We were also able to get covers and a bag for our leftovers. Lots of flow for takeout for this amazing shawarma stop. The photo doesn’t do the size justice for how high the platter was filled. Amazing portion and value! Will definitely come again when we are in Ottawa!