Umrah February 2023

Right next to Masjid Nabawi, excellent location. Comfortable rooms. Front desk staff were helpful however cannot say the same of the restaurant staff. While the Iftar buffet was very good... Read more

Right next to Masjid Nabawi, excellent location. Comfortable rooms. Front desk staff were helpful however cannot say the same of the restaurant staff. While the Iftar buffet was very good the staff were disappointing. We had barely sat down to break our fast when someone appeared with a card machine to pay. We found this a little distasteful, after fasting all day would have been nice to break our fast in peace and pay after eating. That aside a good stay and no complaints. Read less

Well we booked prepaid dinner but it's been cancelled because of Ramadan first night. Nothing been offered except nasty pizza from the Egyptian guy who's in charge of coffee... Read more

Well we booked prepaid dinner but it's been cancelled because of Ramadan first night. Nothing been offered except nasty pizza from the Egyptian guy who's in charge of coffee shop. I made sure send it back to him Trumps want me to pay for drinks while I paid for full dinner. Not good experience 😕 Read less

Location of the hotel deserves 5 stars. Very conveniently located and easily accessible. Can reach haram within 10 minutes through gate no 318. Hotel plate outside itself states 3 stars... Read more

Location of the hotel deserves 5 stars. Very conveniently located and easily accessible. Can reach haram within 10 minutes through gate no 318. Hotel plate outside itself states 3 stars so not sure why Google has 4 stars. No issues at the hotel as rooms were cleaned by house keeping daily. 6 lifts available so don’t need to wait long. Check in was fast and easy. Only thing is the bath tub needs sheets as water gets splashed on floor every time you shower. Read less

Good location next to masjid e nabwi (s.a.w)at walking distance. Excellent view from some rooms (may have to select one) . Rooms are clean and basic. Food was okayish nothing too... Read more

Good location next to masjid e nabwi (s.a.w)at walking distance. Excellent view from some rooms (may have to select one) . Rooms are clean and basic. Food was okayish nothing too fancy. It’s worth the price . If you are looking for luxury, this is not for you however if you are looking for a decent place which is cost effective too at walking distance from masjid, this is the place for you. Read less

Great stay! The hotel was comfortable and directly at the masjid Al nabawi , and the staff were very friendly. They really took care of us, listened to our wishes,... Read more

Great stay! The hotel was comfortable and directly at the masjid Al nabawi , and the staff were very friendly. They really took care of us, listened to our wishes, and even let us check out later than usual which we appreciated a lot. We felt very welcome and would definitely come back! Read less

Good hotel to stay with the family. We were a group of 13 people and they made good efforts to give us rooms close to each other. The breakfast buffet was... Read more

Good hotel to stay with the family. We were a group of 13 people and they made good efforts to give us rooms close to each other. The breakfast buffet was fabulous. The attendant Sohail Mia was exceptionally courteous. He himself made tea for us when we asked for karak tea. Read less

Love it, so nice and friendly stuff. And you can hear the adhan it's really close to the mosque. The food was really tasty and the guys from the... Read more

Love it, so nice and friendly stuff. And you can hear the adhan it's really close to the mosque. The food was really tasty and the guys from the coffee down are also friendly and make good coffee. Inshallah I can come again. Read less

Nice view, very clean and good rooms also the washroom well maintained with all the required amenities just that the room doesn’t have the ceiling lights and has only lamps.... Read more

Nice view, very clean and good rooms also the washroom well maintained with all the required amenities just that the room doesn’t have the ceiling lights and has only lamps. Reception staff are active and prompt in helping and some of the room service staff too. Wasn’t satisfied with the buffet but Alhamdulillah the purpose was done as Haram is just at 5 minutes walk away. Read less

Rooms were clean and Masjid Al Nabawi was very close only 5 min walk. However, the room was very noisy because the window wasn't sound proof and there was a... Read more

Rooms were clean and Masjid Al Nabawi was very close only 5 min walk. However, the room was very noisy because the window wasn't sound proof and there was a loud fan outside which kept me awake on the first night in the hotel as I couldn't sleep. I went downstairs to ask for help with the issue but the staff were very rude in their response and did not do anything useful. The noise stayed. Read less

Awful customer service , not safe for women as a mother I was reassured by reception/ manager my young daughters single would be safe on a different... Read more

Awful customer service , not safe for women as a mother I was reassured by reception/ manager my young daughters single would be safe on a different floor. They were harassed by room service staff, their doors were knocked for no reasons other than to speak to them my complaints were not taken seriously , as a Brit I feel disappointed that I felt unsafe in such a holy land because of the staff in this hotel. I wanted the police involved but all I got was a sloppy excuse and a text message from allegedly HQ tht the room service staff member wld be moved to another floor !! My point was tht he and other staff kept knocking on my single daughters door and asking irrelevant questions I also saw him enter another female guest room who seemed anxious upon asking her as she was also British and she told me she did not ask him or want him in her room but he seemed to enter .The chef was. sleaze , I watched him looking at young girls in a very inappropriate way when he thought no one looking . This is when I alerted reception for the 3rd time but still police were not called . If anyone as self respect for their women folk do not use this hotel . I wld rather pay more and go upon reccomadation anywhere close by as the location was perfect . Read less

The hotel is great in itself however the walls seem to be paper thin and our neighbours were a rather rowdy bunch that kept us awake most of the night.... Read more

The hotel is great in itself however the walls seem to be paper thin and our neighbours were a rather rowdy bunch that kept us awake most of the night. Otherwise, no complaints Read less

Stayed here for 13 nights in 2024 Ramadan. Brilliant location only a few minutes walk to the haram, staff were very helpful and polite especially room service. The breakfast was... Read more

Stayed here for 13 nights in 2024 Ramadan. Brilliant location only a few minutes walk to the haram, staff were very helpful and polite especially room service. The breakfast was okay but could do with more options and better quality food and drinks. I would stay here again Read less

Overall a really good hotel, The staff was very nice, The location is 10/10 only 5 mins walk and you are in Haram, rooms were very clean, check in process... Read more

Overall a really good hotel, The staff was very nice, The location is 10/10 only 5 mins walk and you are in Haram, rooms were very clean, check in process was very fast. It was a very comfortable stay, they extended our check out time till 2, thank you. Yes if I go back to Madinah insha'Allah I will stay here again. Read less

To sum the bad experience up: the toilet overflowed dirt in the room and the ones next to it, and their response was simply that there are no available rooms... Read more

To sum the bad experience up: the toilet overflowed dirt in the room and the ones next to it, and their response was simply that there are no available rooms and we have to wait until they fix the same room! Also, they use a scenting device and the aroma is bad and can cause allergy. The breakfast also isn't good and doesn't seem to be fresh. Well, to be fair, the location is great and the bed was comfy. Not recommended... At all. Read less

Hotel management is fraud. They will send confirmation for your booking, and then before your check-in, they will cancel your booking based on any flawed reason. Not recommended for families... Read more

Hotel management is fraud. They will send confirmation for your booking, and then before your check-in, they will cancel your booking based on any flawed reason. Not recommended for families at all. Rooms are messy, and toilets are disaster. Read less

I like this hotel because the staff is very friendly. For that reason I gave it four stars. However this is the second time I have stayed at this hotel... Read more

I like this hotel because the staff is very friendly. For that reason I gave it four stars. However this is the second time I have stayed at this hotel and this time the cleanliness was a bit wanting, though when we requested room service to clean up they were extremely fast in responding to our request. Also I will recommend them to improve the quality ofthe food. I found it too salty and rather too greasy but still edible! Would I go again, most definitely. Read less

Very close to the masjid and to restaurants and shops. Satisfactory range of dishes for breakfast which were all prepared and presented. A big room of 8 needs an extra toilet... Read more

Very close to the masjid and to restaurants and shops. Satisfactory range of dishes for breakfast which were all prepared and presented. A big room of 8 needs an extra toilet if not a shower room. Lacked enough towels and mattresses were a little poor. AC was temperamental in one section of the room. With it being so close, I'd come again. Read less

My family and I stayed at Golden Tulip Al Mektan Hotel in Medinah in February. I am appalled at the ridiculously poor customer service we recieved at the hotel in... Read more

My family and I stayed at Golden Tulip Al Mektan Hotel in Medinah in February. I am appalled at the ridiculously poor customer service we recieved at the hotel in Medinah. We have no drinking water in 3 of our rooms that we were staying in. We had raised this with the team and management a number of times who assured us this would be resolved, the manger at the hotel did absolutely nothing along with their staff. The manager at this hotel was very rude and unprofessional. The lobby staff behind the desk were always too busy watching videos on their phones to help us and ignored us when we asked for help. The rooms were not ready when we checked in and one of our rooms smelt of cigarettes smoke. None of our rooms have been cleaned since we checked in. Very few of the staff spoke a word of English and it is impossible to communicate with them as they don't even speak bengali or Urdu. One of the bell boys also followed my family member to her room asking for money, this was not acceptable at all!!! They should be ashamed of yourselves for this despicable hotel and service you trade. I will never be booking a stay at one of your hotels. I did complain to the hotel company directly but they didn't bother replying. Avoid this hotel at all cost. Read less