Umrah December 2025

What stood out at Emaar was how close it is to the Haram, which made daily visits simple. The hotel felt fairly busy but organized, and staff handled requests reasonably... Read more

What stood out at Emaar was how close it is to the Haram, which made daily visits simple. The hotel felt fairly busy but organized, and staff handled requests reasonably well. It would suit pilgrims or travelers who mainly want a convenient place to stay. Read less

hotel has an excellent location and is very close to the Haram, which made our stay convenient. Some staff members were also kind and helpful. However, the cleanliness needs improvement. There... Read more

hotel has an excellent location and is very close to the Haram, which made our stay convenient. Some staff members were also kind and helpful. However, the cleanliness needs improvement. There were flies in the room and throughout the hotel, and the room smelled like smoke even though it was not labeled as a smoking room. The rooms and bathrooms are also outdated, and the bathroom was very small. There was noise during the night, and staff knocked on our door multiple times. Although we were approved for a 2-hour late checkout, this was not communicated among staff. Someone also entered our room while we were asleep, which felt like an invasion of privacy. Overall, while the location is great, guests can likely find other hotels in the same area at a similar price with better quality. I hope management improves cleanliness, communication, and guest privacy. Read less

It was really good. Nice. Clean. Good breakfast. Most importantly: the location was just down the road from the Haram, about 500 metres away. For the price we paid I'd... Read more

It was really good. Nice. Clean. Good breakfast. Most importantly: the location was just down the road from the Haram, about 500 metres away. For the price we paid I'd say it was excellent. I'd stay here again. Of course if you're there to relish in the luxury of Dunyā and are willing to spend stupid money on indulging yourself rather than helping those in need... There are plenty of hotels available in the clock tower. Read less

The only good thing about my experience at this hotel was the cleaner not gonna say his name but lovely friendly helpful guy. The reception staff were diabolical have no respect... Read more

The only good thing about my experience at this hotel was the cleaner not gonna say his name but lovely friendly helpful guy. The reception staff were diabolical have no respect for guests who pay money to stay at their rubbish hotel. Distance not so great 15 minute walk to haram (casual walk) The bell boys think they’re something they’re not. Overall bad hotel bad experience and an absolute joke. Never again. Don’t use this hotel absolute shambles Read less

When giving reviews you always have to think about what you paid when comparing to others..last year we stayed in the grand emaar opposite this hotel that was slightly bigger... Read more

When giving reviews you always have to think about what you paid when comparing to others..last year we stayed in the grand emaar opposite this hotel that was slightly bigger rooms and better breakfast but the key cards kept losing the codes if you put it near your phone, the going down to reception waiting for the lifts so annoying . not had that problem with this hotel Google review said 1 star ..come on it's not that bad..3 star at least..our room a/c was not giving the 16c temp we selected, told one of the staff they came spent about a hour cleaning the ac filters and now cool air a bit too cold at night so have to adjust the temp. The breakfast very basic but plenty of seating area no chief to make hot food such as scrambled eggs with your choice of toppings..fruit juice only orange ..but just checking online with Agoda the price is half of the grand emaar.. Read less

They didn't give us the AC remote. Weird experience in our 4 night stay. I have never faced such an experience before. Having non central splits AC without remote was... Read more

They didn't give us the AC remote. Weird experience in our 4 night stay. I have never faced such an experience before. Having non central splits AC without remote was এ horrible experience. Before book the room make sure they provide you remote. Read less

Worst experience in a hotel ever. Had to deal with the worst receptionist who refused to directly engage with me and was extremely ruse and even when the general manager... Read more

Worst experience in a hotel ever. Had to deal with the worst receptionist who refused to directly engage with me and was extremely ruse and even when the general manager of the hotel intervened she refused to process my hotel reservation. Then she went and another guy cane who processed our hotel booking and that happened after i pushed hard with the agency guy who had booked me. After this the room was neither clean nor comfortable as such. For two days there was no cleaning and no cleaning and I asked a cleaning boy and he refused to clean the room saying my shift is over. And then next day he didn’t clean either. Very rude staff overall and not a pleasant stay at all. Also if you have an elderly person with you don’t stay here as its a fair distance from haram for pushing a wheel chair and in the day heat you will be exhausted. So please avoid staying at this hotel at any cost Read less

Decent hotel Good location near haram and the markets the rooms are clean there are a lot of elevators but they're all stacked at prayer times i tried the buffet it's good but I... Read more

Decent hotel Good location near haram and the markets the rooms are clean there are a lot of elevators but they're all stacked at prayer times i tried the buffet it's good but I didn't like how the Indonesian workers wait infront of you to take your plates and you can't eat in peace. for a one star hotel I think it's very good Read less

Very disappointing experience. The washroom had cockroaches, and basic amenities such as water, tea, coffee, and a dental kit were not provided. Water was dripping from the ceiling in the washroom,... Read more

Very disappointing experience. The washroom had cockroaches, and basic amenities such as water, tea, coffee, and a dental kit were not provided. Water was dripping from the ceiling in the washroom, which was extremely unhygienic. The hotel is located quite far from Haram—at least a 15 to 20-minute walk. The staff at the reception were not helpful at all. We could hear a loud, disturbing noise from the window, like a machine running, even at midnight. The hotel entrance looks appealing, but it’s clearly just a tactic to attract customers. Overall, the hotel is poorly maintained and not worth the stay. Read less

Hotel Reception The reception area resembled a grand palace, with stunning chandeliers, marble décor, and comfortable seating areas. They even provided massage chairs, which was a nice touch. However, using them... Read more

Hotel Reception The reception area resembled a grand palace, with stunning chandeliers, marble décor, and comfortable seating areas. They even provided massage chairs, which was a nice touch. However, using them lacked privacy, as they were placed in a spot where everyone entering could see you. Staff were friendly and professional. Hotel Rooms The room itself was spacious and clean. However, the fridge was awkwardly placed in the hallway near the entrance, which was inconvenient, it would have been better positioned inside the main room. The biggest disappointment was the bathroom. It was extremely small, likely due to poor room layout. The space used for the wardrobe could have been better utilized to expand the bathroom. The shower cubicle was cramped, and water would leak onto the bathroom floor. Although we booked a non-smoking room, there was a persistent smell of cigarettes, particularly in the bathroom. Additionally, we noticed flies in the room, which was unpleasant. Getting quality sleep was also a challenge. The corridors were not carpeted, so noise from people walking and talking echoed throughout the night. The constant slamming of doors was particularly disturbing. Soft-closing doors would have made a significant difference. Very good location. Read less

Nice family hotel. Reasonable price for 4 days. Enjoyed the buffet option. Must recommend breakfast plenty of seating. 10 mins walking distance to makkah haram. Lots of shops and taxi... Read more

Nice family hotel. Reasonable price for 4 days. Enjoyed the buffet option. Must recommend breakfast plenty of seating. 10 mins walking distance to makkah haram. Lots of shops and taxi service outside hotel. Read less

good location could walk to the haram/ clock tower in about 10 minutes, really helpful in the hot sun. the rooms were definately on the older side, same with the... Read more

good location could walk to the haram/ clock tower in about 10 minutes, really helpful in the hot sun. the rooms were definately on the older side, same with the bathroom. The breakfast was perfectly fine, nothing fancy just fine. totally acceptable if you have north american standards and want a budget stay in makkah. Read less

Very very bad hotel and shower trey is joke u can't stand on trey very small.reception staff don't have any clue what they talking.they are not helpful .service is very... Read more

Very very bad hotel and shower trey is joke u can't stand on trey very small.reception staff don't have any clue what they talking.they are not helpful .service is very poor.not that clean.try to avoid this kind of hotel .I stay there two nights and I have to look for another hotel.and I moved to another hor.this hotel is absolutely rubbish. Don't go there my advice.westpfftime.staff is rubbish. Read less

0-star hotel! Do NOT book!! The rooms are dirty, our bed had bed bugs and silver fish in there- blood stains on the base of the bed! Staff were rude... Read more

0-star hotel! Do NOT book!! The rooms are dirty, our bed had bed bugs and silver fish in there- blood stains on the base of the bed! Staff were rude and unhelpful! There were so many complaints- a lady had no hot water for 3 days! This please should not be allowed to operate, I have had to raise this with Hajj Ministry to protect other Pilgrims!! Breakfast is rubbish! Avoid at all costs!!! Read less

Trust me I couldn’t give it more than 2. The rooms are nice and spacious no doubt about that but the washrooms are really small and creepy the shower cabin... Read more

Trust me I couldn’t give it more than 2. The rooms are nice and spacious no doubt about that but the washrooms are really small and creepy the shower cabin is unbearable trust me plus the one things that made me furious was the internet or wifi because internet is the worst here and when I say worst I mean THE WORST its slow and its so bad I even complained about it a few times but it was of no avail so I’d recommend you going for Emaar Grand which is opposite to it but if you haven’t got an option than you’re on your own to make a decision. Read less

The worst hotel I have ever been to. Don’t waste your hard earned cash in this awful hotel. In such a blessed place yet the worst staff I have ever... Read more

The worst hotel I have ever been to. Don’t waste your hard earned cash in this awful hotel. In such a blessed place yet the worst staff I have ever come across. Rude and useless. Do they even have cleaners? They never come to the rooms nor do they ever clean the hotel. There’s a main focus on the lobby. That was rearranged and cleaned almost everyday during my stay. The toilets are absolutely vile. Constant smell that would make anyone feel sick. The toilet and the shower are awful. The tap was broken the drains were full of hair. Would not recommend. Read less

I don’t know where to start, but this is the worst hotel ever. The cleanliness is none existent, the toilet and walk in shower is absolutely filthy, it’s a disgrace. The... Read more

I don’t know where to start, but this is the worst hotel ever. The cleanliness is none existent, the toilet and walk in shower is absolutely filthy, it’s a disgrace. The drain in the toilet smells, just the worst. It’s like it’s been here since the early 80s. The room itself is digesting, the beds are broken, the mattresses are ridiculous, rather sleep on the floor. The cleaners never ever come to clean. I’ve sent 5 days here now and not once has a cleaner come in to clean. IF SOMEONE OFFERS YOU THIS HOTEL FOR FREE, DO NOT TAKE IT. Don’t pay your hard earned money for this pathetic place. Read less

Terrible to say the least..I could write pages To keep it short..RECEPTION staff are unhelpful, unprofessional (saw one of them tutting at an old man at reception), it seems like they... Read more

Terrible to say the least..I could write pages To keep it short..RECEPTION staff are unhelpful, unprofessional (saw one of them tutting at an old man at reception), it seems like they are totally unbothered absolutely the worst service I’ve ever experienced. Hotel rooms are dirty (we stayed in two different ones), shower water was cold, on the first night there were issues with the toilet. The bell boys were excellent, very helpful only good thing about our stay, thank you so much Read less

Booked the hotel with a good impression with nice lobby view with the most TERRIBLE service I have ever felt. The receptionist are the worst, they are negligent, unproffessional, and... Read more

Booked the hotel with a good impression with nice lobby view with the most TERRIBLE service I have ever felt. The receptionist are the worst, they are negligent, unproffessional, and have a selfish personality. They treat customers as trash that only bothers their free time, I asked for new towels on the next day (since I have not got any from room service) and they did not even confirmed it to me again and just said "yalla!" With a "go away" gesture, and of course the towel never came. And that's not all of it, even the content room looks old and weary, especially the bathroom, drippy faucet pipes (causing repetitive wetness in the bathroom floors), small space to bath, bad drainage system, and so on. It only looks nice in the lobby. There are also 8 lift but every one of them go down/up for like 7-10 minutes of waiting and some of the lift doors are broken. The phone room also does not work properly. The only good thing is that the room service (which have to be approached in person, not by asking the reception) is nice and at least have some decency towards customers even though there are problems such as language barriers. The bell boys do help sometimes when it comes to bringing the bags (well they are supposed to do that anyways), even though at many times they also neglect their other jobs such as helping opening the lobby door when customers are walking in with bags, etc. Conclusion : Not recommended for family travels, or any travels with more than 2 people. TERRIBLE service especially by THE RECEPTIONISTS. (0 star if there such a thing) Do not know about the food. Bathroom is a 2 star for me (being generous). Room is quite spacious but looks weary and old. Distance between Masjidil Haram is at medium range (not recommended for staying at ramadhan or hajj due to the blockage of roads at praying times) No reception (signal) in rooms, the wifi is also bad. Many lift but not spacious and long waiting time. Read less

Please avoid at all costs, this hotel beyond the lobby is disgusting. Not clean, basic amenities do not work and staff customer service is atrocious. The staff do not care... Read more

Please avoid at all costs, this hotel beyond the lobby is disgusting. Not clean, basic amenities do not work and staff customer service is atrocious. The staff do not care and staying here a week made me very ill. Bad smells from the toilets, gutters, no cleaning! Bathrooms are a state, cracked tiles, showers/boilers leaking, windows do not operate. Even the tour operator didn’t care, so why should the hotel? Doesn’t even deserve 1 star. This hotel needs demolishing! Read less

Very bad experience. The rooms are dirty, there's no room service, and the reception staff doesn't listen to anything. Not suitable for a family stay. But if you're alone or all-men... Read more

Very bad experience. The rooms are dirty, there's no room service, and the reception staff doesn't listen to anything. Not suitable for a family stay. But if you're alone or all-men group, it is a reasonable option on a limited budget. It's almost a 20 min walk to King Fahad gate from the hotel, so make sure you leave early Read less

It's a ok hotel which is expected the rooms were a little congested and sometimes the lights wouldn't work which was problem however it's good in regards to the price.... Read more

It's a ok hotel which is expected the rooms were a little congested and sometimes the lights wouldn't work which was problem however it's good in regards to the price. The location was really good as it was located in the main market area so everything was available close to the hotel. Read less

Right next to Masjid Nabawi, excellent location. Comfortable rooms. Front desk staff were helpful however cannot say the same of the restaurant staff. While the Iftar buffet was very good... Read more

Right next to Masjid Nabawi, excellent location. Comfortable rooms. Front desk staff were helpful however cannot say the same of the restaurant staff. While the Iftar buffet was very good the staff were disappointing. We had barely sat down to break our fast when someone appeared with a card machine to pay. We found this a little distasteful, after fasting all day would have been nice to break our fast in peace and pay after eating. That aside a good stay and no complaints. Read less

Well we booked prepaid dinner but it's been cancelled because of Ramadan first night. Nothing been offered except nasty pizza from the Egyptian guy who's in charge of coffee... Read more

Well we booked prepaid dinner but it's been cancelled because of Ramadan first night. Nothing been offered except nasty pizza from the Egyptian guy who's in charge of coffee shop. I made sure send it back to him Trumps want me to pay for drinks while I paid for full dinner. Not good experience 😕 Read less

Location of the hotel deserves 5 stars. Very conveniently located and easily accessible. Can reach haram within 10 minutes through gate no 318. Hotel plate outside itself states 3 stars... Read more

Location of the hotel deserves 5 stars. Very conveniently located and easily accessible. Can reach haram within 10 minutes through gate no 318. Hotel plate outside itself states 3 stars so not sure why Google has 4 stars. No issues at the hotel as rooms were cleaned by house keeping daily. 6 lifts available so don’t need to wait long. Check in was fast and easy. Only thing is the bath tub needs sheets as water gets splashed on floor every time you shower. Read less

Good location next to masjid e nabwi (s.a.w)at walking distance. Excellent view from some rooms (may have to select one) . Rooms are clean and basic. Food was okayish nothing too... Read more

Good location next to masjid e nabwi (s.a.w)at walking distance. Excellent view from some rooms (may have to select one) . Rooms are clean and basic. Food was okayish nothing too fancy. It’s worth the price . If you are looking for luxury, this is not for you however if you are looking for a decent place which is cost effective too at walking distance from masjid, this is the place for you. Read less

Great stay! The hotel was comfortable and directly at the masjid Al nabawi , and the staff were very friendly. They really took care of us, listened to our wishes,... Read more

Great stay! The hotel was comfortable and directly at the masjid Al nabawi , and the staff were very friendly. They really took care of us, listened to our wishes, and even let us check out later than usual which we appreciated a lot. We felt very welcome and would definitely come back! Read less

Good hotel to stay with the family. We were a group of 13 people and they made good efforts to give us rooms close to each other. The breakfast buffet was... Read more

Good hotel to stay with the family. We were a group of 13 people and they made good efforts to give us rooms close to each other. The breakfast buffet was fabulous. The attendant Sohail Mia was exceptionally courteous. He himself made tea for us when we asked for karak tea. Read less

Love it, so nice and friendly stuff. And you can hear the adhan it's really close to the mosque. The food was really tasty and the guys from the... Read more

Love it, so nice and friendly stuff. And you can hear the adhan it's really close to the mosque. The food was really tasty and the guys from the coffee down are also friendly and make good coffee. Inshallah I can come again. Read less

Nice view, very clean and good rooms also the washroom well maintained with all the required amenities just that the room doesn’t have the ceiling lights and has only lamps.... Read more

Nice view, very clean and good rooms also the washroom well maintained with all the required amenities just that the room doesn’t have the ceiling lights and has only lamps. Reception staff are active and prompt in helping and some of the room service staff too. Wasn’t satisfied with the buffet but Alhamdulillah the purpose was done as Haram is just at 5 minutes walk away. Read less

Rooms were clean and Masjid Al Nabawi was very close only 5 min walk. However, the room was very noisy because the window wasn't sound proof and there was a... Read more

Rooms were clean and Masjid Al Nabawi was very close only 5 min walk. However, the room was very noisy because the window wasn't sound proof and there was a loud fan outside which kept me awake on the first night in the hotel as I couldn't sleep. I went downstairs to ask for help with the issue but the staff were very rude in their response and did not do anything useful. The noise stayed. Read less

Awful customer service , not safe for women as a mother I was reassured by reception/ manager my young daughters single would be safe on a different... Read more

Awful customer service , not safe for women as a mother I was reassured by reception/ manager my young daughters single would be safe on a different floor. They were harassed by room service staff, their doors were knocked for no reasons other than to speak to them my complaints were not taken seriously , as a Brit I feel disappointed that I felt unsafe in such a holy land because of the staff in this hotel. I wanted the police involved but all I got was a sloppy excuse and a text message from allegedly HQ tht the room service staff member wld be moved to another floor !! My point was tht he and other staff kept knocking on my single daughters door and asking irrelevant questions I also saw him enter another female guest room who seemed anxious upon asking her as she was also British and she told me she did not ask him or want him in her room but he seemed to enter .The chef was. sleaze , I watched him looking at young girls in a very inappropriate way when he thought no one looking . This is when I alerted reception for the 3rd time but still police were not called . If anyone as self respect for their women folk do not use this hotel . I wld rather pay more and go upon reccomadation anywhere close by as the location was perfect . Read less

The hotel is great in itself however the walls seem to be paper thin and our neighbours were a rather rowdy bunch that kept us awake most of the night.... Read more

The hotel is great in itself however the walls seem to be paper thin and our neighbours were a rather rowdy bunch that kept us awake most of the night. Otherwise, no complaints Read less

Stayed here for 13 nights in 2024 Ramadan. Brilliant location only a few minutes walk to the haram, staff were very helpful and polite especially room service. The breakfast was... Read more

Stayed here for 13 nights in 2024 Ramadan. Brilliant location only a few minutes walk to the haram, staff were very helpful and polite especially room service. The breakfast was okay but could do with more options and better quality food and drinks. I would stay here again Read less

NEVER BOOK HERE. WORST EXPERIENCE EVER. They cancelled my booking less than 24 hrs of my expected arrival. I walked into the premises with my two kids to be told that... Read more

NEVER BOOK HERE. WORST EXPERIENCE EVER. They cancelled my booking less than 24 hrs of my expected arrival. I walked into the premises with my two kids to be told that my booking was cancelled. I was told the cancellation was done by the head office, whereas I got an email notification later saying I had cancelled the booking. I was not given the opportunity to talk to any management staff. At the premises, the only help offered was to visit the hotels in the vicinity by foot or search availability online. Unprofessional staff and management. Liars and inconsiderate management Read less

Service was VERY good! The breakfast wasn't really for us, few options and very bland and dry. Aircon needs to be cleaned because it made us all very sick to... Read more

Service was VERY good! The breakfast wasn't really for us, few options and very bland and dry. Aircon needs to be cleaned because it made us all very sick to the point my dad ended up in hospital because it affected his asthma. Rooms are nice and spacious though. Read less

The rooms are good. Amnesties are good. Food is good. Staff is excellent. Specially the staff at counter and staff at restaurant. Manager at restaurant is great. If you have... Read more

The rooms are good. Amnesties are good. Food is good. Staff is excellent. Specially the staff at counter and staff at restaurant. Manager at restaurant is great. If you have an elder person, it is not difficult to walk. But for youngs it is less price and very good hotel. Need to walk 7 minutes approx. Read less

The rooms and the hotel were beautiful. I loved them. I got a deal with breakfast included. But it was not up to the mark. I was expecting much more... Read more

The rooms and the hotel were beautiful. I loved them. I got a deal with breakfast included. But it was not up to the mark. I was expecting much more from a hotel named 'Emaar'. But, I didn't like breakfast one bit. Similarly, the dinner buffet was a rip off. They charged 80 SAR for the buffet. But the buffet did not give any value. Read less

Location is perfect and close to Masjid Nabwi, checking in was easy and fast, big spacious rooms. Pillows were not great, bathroom tap was letting out hardly any water, had... Read more

Location is perfect and close to Masjid Nabwi, checking in was easy and fast, big spacious rooms. Pillows were not great, bathroom tap was letting out hardly any water, had to ring housekeeping multiple times to clean rooms and again asking for new towels after not being given them after the cleaning. Bad lighting in the rooms, all they had was small lamps. Key cards kept disconnecting and not working for the rooms had to go to reception 3 times on different days because of this. Read less