Umrah Budget Package October 2024

The hotel’s location was convenient and made getting around very easy. However, the overall stay was disappointing due to poor room service and housekeeping. The room itself was not well... Read more

The hotel’s location was convenient and made getting around very easy. However, the overall stay was disappointing due to poor room service and housekeeping. The room itself was not well maintained and basic services were lacking. We had to ask multiple times for towels, and they were only provided two days later. Housekeeping also informed us that the hotel only had around 10 towels available for 40 rooms and just one iron for the same number of rooms, which explains the delays but is clearly not acceptable for guests. Unfortunately, the level of service did not meet expectations. We stayed here last year and it was a lot better but now its gone poor but the price has gone up Read less

Excellent location. Food also very nice. But service on check in was bad by reception and manager mansoor nowhere to b seen.. We booked a Quad room to check in 22Feb26.... Read more

Excellent location. Food also very nice. But service on check in was bad by reception and manager mansoor nowhere to b seen.. We booked a Quad room to check in 22Feb26. We arrived at hotel at 2am on 23Feb. We paid for the night on 22nd feb. We got a room on 23rd at 7am. 5 hours waiting in hotel. And the room We gt was a triple instead of what we booked a quad. Mansour the manager is nowhere to b found and all the reception staff abdullah , amira ect continue to say that they will fix room after next prayer well: they brought a 4th bed in a triple room. But the room is too squashed. Why can't We get the Quad room we paid for. And the fact that they gave wrong room and it's already 2 nights of the 6 night. Seems like they not willing to fix. Service needs a shake up. Bathroom cleanliness is bad. As the bathrooms don't seem properly cleaned. Guest relation did finally call aft 3 days to check if all OK. There Quad rooms were full..we had to settle for triple with extra bed Read less

I recently stayed at Emaar Grand in Makkah and overall had a decent experience. The hotel is around a 10-minute walk to the Haram, depending on your pace and how... Read more

I recently stayed at Emaar Grand in Makkah and overall had a decent experience. The hotel is around a 10-minute walk to the Haram, depending on your pace and how busy it is. The walk is mostly flat, which makes it manageable even during peak times. There are plenty of grocery stores and food outlets surrounding the hotel, so finding essentials or a quick meal is very convenient. Taxis are also easily available nearby, which is especially helpful if you’re heading to Masjid Aisha. The hotel has a good number of lifts, but they can take a while due to the high volume of guests. The rooms are fairly basic, which is expected for a hotel of this standard, but they are comfortable enough for a short stay. The cleaning staff were generally very good and attentive. However, I did have to repeatedly request bathroom cleaning, which was a bit frustrating. I didn’t have much interaction with reception, so I can’t comment much on their service. They also offer a cleaning service for a fee, which takes a couple of hours. Overall, it’s a practical option if you’re looking for a reasonably located hotel close to the Haram with plenty of nearby amenities. Read less

Honestly had one of the worst experiences with staff at this hotel. We had 3 rooms and stayed there for a week. On my first day the receptionist Motaz Ahmed helped... Read more

Honestly had one of the worst experiences with staff at this hotel. We had 3 rooms and stayed there for a week. On my first day the receptionist Motaz Ahmed helped me in ensuring that all 3 of our rooms were on the same floor. After that all experiences with the staff were awful. 1. First the rooms handed over to us had no soup, no slippers, no iron, and no towels. Can you imagine walking into a room with all those basic things missing. We tried complaining but the phones didnt work. I had to go downstairs and they provided towels within a few hours and soup, the next day. Still no slippers and iron. 2. Next morning, the tables were sticky and dirty when we went for breakfast/sahour. The staff responsible for cleaning certainly werent doing their job properly. 3. After that when Ramadan started, I had to extend my rooms' stay and it was a nightmare. The people at the reception werent helpful neither was the reservation office. I had to go back and forth for 3 hours to finally get it sorted. Pathetic. 4. Lastly, when we were checking out and needed a bellman, no one showed up for 30mins. Eventually, I had to drag the trolley myself and get my bags downstairs for which they started asking me questions as to why I did it. When your pathetic staff wont do their jobs, we the guests would have to do it. Good food but pathetic staff!! Read less

My stay at the Emaar Grand Hotel was very pleasant. The hotel is well located, clean, and comfortable, making it a great choice for visitors in Mecca. The rooms were... Read more

My stay at the Emaar Grand Hotel was very pleasant. The hotel is well located, clean, and comfortable, making it a great choice for visitors in Mecca. The rooms were neat, and the overall atmosphere was calm and welcoming. I would especially like to thank Mootez Ahmed for his excellent service. He was professional, kind, and always ready to help, which made my experience even better. I highly recommend this hotel and appreciate the great hospitality. Read less

It’s a nice hotel with good facilities and overall a pleasant atmosphere. But breakfast juices are crap. There were minor problems in bathroom but maintainace team sorted. However, one major... Read more

It’s a nice hotel with good facilities and overall a pleasant atmosphere. But breakfast juices are crap. There were minor problems in bathroom but maintainace team sorted. However, one major issue I noticed is with the management. If you are not Arab, they tend to treat you differently — for example, asking you to sit in a separate seating area, even though we are all paying the same. This kind of behavior felt discriminatory and unfair. I hope the management improves in this regard, because apart from that, it could really be an excellent place for everyone. Read less

Definitely not a 4* hotel and would even struggle to meet 3* standards. The morning breakfast was terrible and the quality of stuff including juices would make you sick!! The... Read more

Definitely not a 4* hotel and would even struggle to meet 3* standards. The morning breakfast was terrible and the quality of stuff including juices would make you sick!! The rooms bathroom had minor issues in all rooms like water leaking out of shower etc Read less

Assalamu Alaykum, Unfortunately, I did not enjoy my stay here. The two biggest issues for me were the food and the cleanliness of the room. The buffet looks endless but has no... Read more

Assalamu Alaykum, Unfortunately, I did not enjoy my stay here. The two biggest issues for me were the food and the cleanliness of the room. The buffet looks endless but has no taste. Even the viennoiseries were disappointing. The elevator works well and is easily accessible, and I noticed that the hotel entrance—though a bit dark—is being cleaned regularly, which gave me some comfort. But the room itself was the biggest letdown. From the first moment I entered, it felt dirty. The carpet was not clean, the air was stuffy, and even the bottles of water had dust on them, showing they had been sitting there for a long time. The closet and chandelier were also dusty and not well maintained. To be fair, the bed was comfortable, and the room was spacious enough for three people. However, the lack of cleanliness overshadowed everything else. For me, this was very disappointing, and I would not want to stay here again. Read less

We are currently staying here, in room 430 and we are very pleased with the service we have received from staff in this hotel. The cleaners are very attentive, the... Read more

We are currently staying here, in room 430 and we are very pleased with the service we have received from staff in this hotel. The cleaners are very attentive, the restaurant area for breakfast has a good variety of food and different food every few days. The room size is good and has everything you need, a hair dryer, towels and bidet. The location is about 10-15 minutes from the haram, depending on how fast you walk but along the way you get to see lots of different shops, which is nice. I am happy with my stay here. Read less

NEVER EVER STAY IN THIS HOTEL. The only hotel in the Emaar group worth staying is Emaar Andalusia. The rest are not trustworthy. I am inclined to give a one star... Read more

NEVER EVER STAY IN THIS HOTEL. The only hotel in the Emaar group worth staying is Emaar Andalusia. The rest are not trustworthy. I am inclined to give a one star review right at the time of check in. There are two towers of the hotel and only one deals with the online check in. In the reception there are four check in counters out of which two are unattended. The two functional counters are taking one hour per customer literally. There is a big cue but two counters are unattended and the two functioning are extremely extremely slow. Their computer software seems to be stuck. The deputy manager is relaxing on his computer and is rarely helping people. The hotel does not seem to have the physical availability of already booked hotel. The customers have to wait for very long in the check in lounge sometimes along with their children. Waiting time for an average customer is two hours. There were times when there was only one receptionist as the other one went out for fresh air for a very long time. Pathetic service. The hotel needs to be closed. Only one receptionist dealing with the long cue of customers and taking phone calls. No other person at the reception desk. The lifts are highly unsafe and dangerous. No sensors. Your hand can be squished if you squeeze in. The rooms are extremely small with no double beds. Not recommended to anyone. Read less

I recently stayed at the Emaar Grand Hotel in Mecca, booking a room advertised for five people. Unfortunately, my experience was extremely disappointing, and I cannot recommend this hotel to... Read more

I recently stayed at the Emaar Grand Hotel in Mecca, booking a room advertised for five people. Unfortunately, my experience was extremely disappointing, and I cannot recommend this hotel to anyone, especially larger groups. The room itself was incredibly tight for five beds. We were practically on top of each other, and there was barely any space to move around or store our belongings comfortably. This lack of space made our stay very uncomfortable and frankly, quite stressful. Beyond the cramped quarters, the room service was also severely lacking. On multiple occasions, we tried to contact room service, but the phone simply went unanswered. This made it impossible to request basic necessities or address any issues we had. Considering the high price we paid for this hotel, the level of service and the size of the room were completely unacceptable. It felt like we were significantly overcharged for a very poor experience. If you are planning a trip to Mecca and require accommodation for more than a couple of people, I strongly advise you to look elsewhere. The Emaar Grand Hotel's cramped rooms and unreliable service are not worth the money or the frustration. Save yourself the disappointment and book a different hotel. Read less

The only nice thing about the hotel is its interior. The hotel facilities were rubbish. The shower cubicle wouldn’t close properly and the water would wet the whole floor in... Read more

The only nice thing about the hotel is its interior. The hotel facilities were rubbish. The shower cubicle wouldn’t close properly and the water would wet the whole floor in the bathroom. The hair dryer in the bathroom has such low power that it will take you an hour to dry your long hair with it. The bathroom plumbing was horrific, whenever you run water you can smell of the gutter. The room ventilation system seems like it hasn’t been cleaned in years and would definitely make you sick! The place just looks fancy from the interior used but has little to no facilities available. Breakfast was super bland and basic. Didn’t enjoy it at all. Read less

For a 4 star hotel, service was really poor. Consider distance from Haram as well, as it takes about 20 mins from hotel to gate 79 for example. Breakfast was good as... Read more

For a 4 star hotel, service was really poor. Consider distance from Haram as well, as it takes about 20 mins from hotel to gate 79 for example. Breakfast was good as we had breakfast included in our booking I'll consider other options (distance from Haram and room service), before booking it again. Read less

Rooms are tight, 4 person bedroom. Service you have asked to get towels,and tip them. The sheets were not charged in total stay of nights. Nice hotel, plenty of... Read more

Rooms are tight, 4 person bedroom. Service you have asked to get towels,and tip them. The sheets were not charged in total stay of nights. Nice hotel, plenty of lifts. Tra coffee in room with kettle. Plenty of food shops and clothing near bye. Walk to kabab sharif is about 15 minutes. Read less

I am currently staying here and as I am writing this review i’m waiting for maintenance to come because my room power keeps stopping. We have only been here for... Read more

I am currently staying here and as I am writing this review i’m waiting for maintenance to come because my room power keeps stopping. We have only been here for two days tonight being the third and i am just honestly so ready to go home, which is upsetting. 1) the rooms are decent sized, as far as i know. our room was for three people so there were three beds. Very standard. However, the windows are broken and you can hear EVERYTHING outside. 2) the toilet smells and is always 24/7 hot. It’s very tight and cramped. and once again like every other review we were only given two towels despite being three people. Normally hotels i’ve been to you get at least two towels per person the second one being a smaller towel??! 3) THE LIFTS. If you want clarity and a peace of mind please don’t even consider booking here! There are so many lifts but there are WAYY MORE people. You can wait for the lift for almost 1 HOUR 4) Lastly the distance. It’s not worth your money it’s a long walk and isn’t “5 minutes”! All in all i definitely will not be staying here the only bonus points is the staff excluding reception! Read less

The location is about 7-8 mkns walks from the entrance of haram gate 79 . The hotel itself looks very presentable but rooms are very dated and need refurbishment. Frontbif... Read more

The location is about 7-8 mkns walks from the entrance of haram gate 79 . The hotel itself looks very presentable but rooms are very dated and need refurbishment. Frontbif house need better Customer service skills especially the lady at reception who when posed with a problem seems to uses gestures and arrogance as her way to deal with issues. The gentlemen and the service guys are very helpful and pleasant. Having stayed for a few days with several problems and then room changes this seemed to be common as many other guests had the same issue and same broken promises. For a hotel with ample rooms it seemed like they just couldn't be bothered. Broken telephones broken lights , lack of facilities and 1 iron to use amongst the hundreds of rooms and you won't get one for 3 days and even then you only can use for 1 hr, constant trips to reception but all broken false promises. The good things about the place is it is value for money and you could see that once upon a time it was 5 star but now pushing 3 stars. The location is on Ibrahim al khalil St with plenty of food and shopping available nearby. Read less

Alhamdulillah We arrived on the 24th July 2023 from Malaysia. The lady reception is really nice and polite. She makes the check in process really straight foward and fast for... Read more

Alhamdulillah We arrived on the 24th July 2023 from Malaysia. The lady reception is really nice and polite. She makes the check in process really straight foward and fast for me and my father. May Allah ease her life. The breakfast is good. The hotel is around 10-12 minutes to Haram. Room is big and toilet is clean.Aircond is superb. Wifi also very fast. Im grateful to found this hotel even is not like the nearest or higher star to masjid.. Its still a good and clean room. Also theres a lot of shop/food along the way to hotel from masjid. So you wont be feel like walking far. InsyaAllah will come back. Read less

To be honest when I read the reviews of this hotel I had a different image in my head. But my stay proved the reviews wrong. It was a lovely... Read more

To be honest when I read the reviews of this hotel I had a different image in my head. But my stay proved the reviews wrong. It was a lovely hotel. House keeping were 5 ⭐️. Always helpful, gave everything i needed. Cleaned the room when I asked. Like I said housekeeping were just GREAT. The location of the hotel was in the BEST place. Everything in my convenience and the best thing was that it was just a 10min walk to haram shareef. I will give it 5/5 Read less

Terrible service and hotel management. Booked a 4 persons room, it was terrible as the beds were laid out in a very awkward position that left no other space in the... Read more

Terrible service and hotel management. Booked a 4 persons room, it was terrible as the beds were laid out in a very awkward position that left no other space in the hotel room, we barely had enough space to open our suitcases. The hotel management in general is poor, they don't clean the rooms properly. Everytime we ask for water bottles they either only give 2 or don't give any. We had a minor incident where we needed to check the CCTV footage for our floor, it took 3 days for us to finally get somewhere with this. Hotel manager is rude and walked off as we were speaking to him. The reception staff again is incompetent and does not seem to care about anything. The switches are really strange as the sockets are connected to the lights in the room, everytime u want to charge your phone etc u have to keep the light on which is really really strange. The only thing that was decent was the food. Breakfast and dinner items are always fresh and they change the dishes they make quite often . The tables are cleaned frequently and food gets replenished every time it finishes. Read less

It was quite far from Haram, a good 15mins walk. Bathroom had mould and coffee area had sugar and dust all over. When we request to clean the room, everything was... Read more

It was quite far from Haram, a good 15mins walk. Bathroom had mould and coffee area had sugar and dust all over. When we request to clean the room, everything was still there. Receptionist lady at the Restaurant upstairs on Thursday 23rd February 2023 during dinner time was so rude. She doesn’t have basic manners. I asked nicely if they can heat my kids food, instead of refusing nicely, she pointed me to the door in front of everyone. SO RUDE! Read less

Absolutely awful..!! Worst hotel ever. Starting from reception service to room conditions, everything was way below standard. I can't believe they are rated as 5 star. Totally scammed!! Please... Read more

Absolutely awful..!! Worst hotel ever. Starting from reception service to room conditions, everything was way below standard. I can't believe they are rated as 5 star. Totally scammed!! Please don't waste your valuable money. Toilets are so dirty that we had to shift to another room but again no better! Overall, very very poor. Customer service was unacceptable. Also there is no WIFI connection only accessible in ground floor but no access in rooms, the food is quite acceptable Will never recommend this.... Read less

Room was not carpeted, sockets were not working or the socket was linked with the table lamp so you don't have option to keep your mobile on charge while you... Read more

Room was not carpeted, sockets were not working or the socket was linked with the table lamp so you don't have option to keep your mobile on charge while you want to keep the table lamp off. Bathroom was not in good condition as most of the time water wasn't flowing out and was gathering in the Bathroom. Staff and services and parking facilities are nice Read less

Good decent hotel. Stayed here with 4 kids in very busy December season. Their facilities are of 4-star Hotel. Room service was excellent guys were there every day offering to clean our... Read more

Good decent hotel. Stayed here with 4 kids in very busy December season. Their facilities are of 4-star Hotel. Room service was excellent guys were there every day offering to clean our room. Lifts are not too busy. The Guys in reception are not very helpful and can be better with their customer service attitude It's a 10-minute straight walk to harm. No uphill or downhill. So was comfortable for kids to walk. They have a separate floor for a restaurant which we didn't use. Floor for Parking and a floor for Prayer hall. Read less

This is a very good hotel compared to the other hotels in the vicinity. It’s located in Ibrahim Al Khalil street, about 1 Km walk from the Haram (about 15-20... Read more

This is a very good hotel compared to the other hotels in the vicinity. It’s located in Ibrahim Al Khalil street, about 1 Km walk from the Haram (about 15-20 minutes walk depending on your speed). I have booked a quad room. It was spacious, clean and doesn’t smell. It had street view, from the 8th floor, beds and linen were clean, bathroom was well maintained and clean. The room is spacious enough for the needs, there is a kettle and facility to make coffee, and there is a small fridge. Electronic card keys work fine with no issues. There is a small wardrobe / hanger for clothes. The single beds and mattresses are comfortable. I would give this room / hotel an overall rating of 8/10. The reception staff are friendly and helpful. Check in was almost seamless with no issues. It did take few minutes longer to check in more than necessary, but compared to other hotels in the region and previous experiences, it was really good. Read less

There is two hotel towers we were in tower A so I don't know about tower B. From the outside, lobby restaurant tower A was 4 star but the... Read more

There is two hotel towers we were in tower A so I don't know about tower B. From the outside, lobby restaurant tower A was 4 star but the room was a little 3 star - no carpet and the bathroom was not as modern for 4 star rating. Also there was no WiFi connection in the room even though we were 4 floors up - only in the lobby could you get a better connection. Breakfast buffet was good. Read less

We rent a king-bed room via app for two days. When we arrived hotel, they argued that they do not have a king-bed. So we had two single beds with... Read more

We rent a king-bed room via app for two days. When we arrived hotel, they argued that they do not have a king-bed. So we had two single beds with my wife. The room was not clean, the windows are not closed tightly, thus the sound of generators out of hotel was in the room 24 hours. They gave just two towels in total for two person. No hand-foot-head towels. I asked them for extra towel but they rejected. They did not even give a hand towel. Furthermore, on the second day, they knocked our door and said we should leave the hotel because our reservation for one day. We showed them the receipt and the reservation for two days. The man said we should contact agoda. Finally we convinced them. They were spraying pesticides on the floor when the guests are on the hotel. As a result, ı do not recommend this hotel. Save your money. Read less

Stayed at Concorde Hotel Dar Al Khair and overall had a good experience. Location: 10/10 – very close to Al Masjid-e-Nabawi, only about a 3 to 5 minute walk, which is... Read more

Stayed at Concorde Hotel Dar Al Khair and overall had a good experience. Location: 10/10 – very close to Al Masjid-e-Nabawi, only about a 3 to 5 minute walk, which is extremely convenient. Room: 8/10 – the bed was comfortable and the room was nice. I did have an issue with the heater not working, but it didn’t significantly affect the overall stay. Food: 8/10 – the taste was okay, though the variety could be improved. Overall, a comfortable stay with an excellent location. Would recommend, especially for those prioritizing proximity to the mosque. Read less

The problem with this hotel is the food served. The rice was not cooked properly. The food served are the same from breakfast until dinner. The room is stated non... Read more

The problem with this hotel is the food served. The rice was not cooked properly. The food served are the same from breakfast until dinner. The room is stated non smoking room but you can smell cigarette in the corridoor near the lift all the time. We have 1 year old baby and this is not acceptable. Read less

This is the best hotel I’ve ever been in Madinah! Room:clean and spotless, they will clean your room if you put the tag ‘Please Make Up My Room’ Aisle:quiet and clean, but... Read more

This is the best hotel I’ve ever been in Madinah! Room:clean and spotless, they will clean your room if you put the tag ‘Please Make Up My Room’ Aisle:quiet and clean, but sometimes crowded while people waiting for the elevator, usually before adzhan. Lobby: lively and cool, they even have a coffee shop here. But it’s really crowded before Adhan and after shalat cuz people waiting for the elevator Restaurant: Food was yummmyyyyy 🏅 when w stayed here the food was Indonesian, so the spiciness and the herbs goes really well with my tongue. The staffs here was super super friendly Staffs: helpful and friendly Mosque: really close to the prophet’s mosque (the nearest was gate 326-327) Grocery: cross the road and enter the mall, find the escalator and there’s bin dawood Overall, this hotel is a good choice for you, just choose and you gonna feel the good lively atmosphere. Read less

This hotel is awful. It is extremely unclean, poorly maintained, and offers virtually no service. The furniture is old, rusty, and clearly has not been replaced or maintained for years. Rooms... Read more

This hotel is awful. It is extremely unclean, poorly maintained, and offers virtually no service. The furniture is old, rusty, and clearly has not been replaced or maintained for years. Rooms are not cleaned between guests. When I entered my room, the bedsheets and floor were covered with different types of hair. It was honestly disgusting. I was so desperate that I ended up paying one of the cleaners out of my own pocket just to vacuum the carpet. Amenities are barely provided you must pay for everything even water bottles. You get one roll of toilet paper, and that’s it. If you need more, you either have to beg or go without, despite paying a decent price for the room. The WiFi works a couple of hours a day very nice to reduce your screen time very bad bad if you go out of your bundel and need to top up. The photos you see on Google are completely misleading. They appear to be from the hotel’s opening, and it seems like no maintenance has been done since then. The only positive thing about this hotel is its location. Other than that, I would never recommend this place to anyone. I have stayed in many hotels across different countries, continents, and cultures, and this is by far the worst hotel I have ever experienced. In short: if you want to pay a premium price for a dirty, unserviced, old, and rusty room , with a high risk of getting sick afterward this is the place to be. Read less

I recently stayed at the hotel for five days and had a fantastic experience. The staff were exceptional and the hotel itself was great. I've noticed some comments criticizing the... Read more

I recently stayed at the hotel for five days and had a fantastic experience. The staff were exceptional and the hotel itself was great. I've noticed some comments criticizing the cleaning times and service, but I believe this is due to a logistical issue beyond the hotel's control. With large groups checking out and new ones arriving at nearly the same time, the housekeeping team has an incredibly short window to prepare rooms. This isn't a service failure—it's a scheduling challenge. Perhaps group leaders could better coordinate their arrival and departure times to give the hard-working staff the time they need to maintain their high standards. Don't be deterred by negative reviews; this is a wonderful hotel." Regard Read less

Had stayed thrice in this Hotel. But this time... 5N stay and days were counted on Fingers. Astaghfaar and Allah o Akbar. May Allah Pak mercy on them because they are on this... Read more

Had stayed thrice in this Hotel. But this time... 5N stay and days were counted on Fingers. Astaghfaar and Allah o Akbar. May Allah Pak mercy on them because they are on this precious land. Otherwise Hell awaits their deeds. Reception: How a man in Medina just 50m from Haram be that Rude. Elevators: Rushy at Prayer times. Otherwise fine. Room: Too small for Quad Booking. U can barely walk in through beds. Carpet is hell nonsense. Dirty and Smelly. Furniture is very old and rusted Bathroom: Tiles broken, taps dirty. Shower area you have to stand still. House Keeping: By name a 4* category. By service just like a normal rest house in a third class area of some cheap country. They only come to make rooms for the upcoming guest and then they are non existent. Prices: Too high for such bitter experience (JUST HAD THE 1 GOOD THING THAT ITS JUST 50M FROM HARAM) But believe me there are 20 more good option in 50M distance from Haram. Worst of a Stay. And InshAllah even if someone invited me for free to stay there. Apologies. This is for the good information of others who are willing to stay there. May this review help others from such a bitter experience. I don't had any personal issues from hotel. As after such a sacred journey its useless to blame. But to be honest for the good memory of your family avoid this Building now and ever. May Allah Pak bless all with a good and wonderful Journey of Umrah & Hajj. InshAllah Read less

The room wasn't clean. Found bed bugs. Offered to change the room. Similar experience as the first one. Waited till next day till 12pm to get a refund. The... Read more

The room wasn't clean. Found bed bugs. Offered to change the room. Similar experience as the first one. Waited till next day till 12pm to get a refund. The manager was apologetic, offered a full refund, and promised it would be changed by next year as all carpets and everything were very old. The rooms didn't have enough toiletries, towels, toilets had broken vanity and even the toilet paper was very cheap. The only positive was that it was closely located near the mosque. I would not book here again nor recommend it. Read less

🔴 warning ⚠️ The hotel charges 50 Saudi Ryal daily for storing your car in the basement. If I knew, I wouldn't have rented a car, or I would have rented... Read more

🔴 warning ⚠️ The hotel charges 50 Saudi Ryal daily for storing your car in the basement. If I knew, I wouldn't have rented a car, or I would have rented another hotel with free car parking. Overall, practical & convenient. 1 room could accommodate up to 5 people with 5 beds. Read less

Worst Hotel Experience – Avoid This Place Our stay was terrible. The first room smelled awful due to the AC, which caused a headache. We were given an air freshener instead... Read more

Worst Hotel Experience – Avoid This Place Our stay was terrible. The first room smelled awful due to the AC, which caused a headache. We were given an air freshener instead of a solution. After requesting, we were shifted to another room, but the problems continued. There was no room service, Wi-Fi didn’t work, the bathroom seat and shower were broken, and no quilts were provided. Shockingly, we found a cockroach inside the kettle—a serious hygiene issue. Only the location is good. Everything else is mismanaged, dirty, and not worth the money. Would never recommend this hotel. Read less

This hotel is very strategically located: just a few steps to the Nabawi Mosque, Madinah. The Quad Room is quite clean and comfortable. If we ask for cleaning, mineral water... Read more

This hotel is very strategically located: just a few steps to the Nabawi Mosque, Madinah. The Quad Room is quite clean and comfortable. If we ask for cleaning, mineral water and soap and shampoo, and changing room equipment, they do it. There are several elevators, but they cannot serve quickly if the guests are overflowing. Read less

Concorde Dar al Khair, Madinah Concorde Dar al Khair is a decent choice for a 3-star hotel, especially due to its prime location near Masjidil Nabawi. The rooms are reasonably clean,... Read more

Concorde Dar al Khair, Madinah Concorde Dar al Khair is a decent choice for a 3-star hotel, especially due to its prime location near Masjidil Nabawi. The rooms are reasonably clean, though not exceptional, but still comfortable for a short stay. However, the service, particularly at the restaurant, was disappointing. Breakfast was supposed to be available until 8:30 AM, yet guests were rudely asked to leave by 8:00 AM. A similar issue occurred during check-out—despite the official time being 2:30 PM, staff started forcing guests out by 2:00 PM. While the location is great, the lack of hospitality from some staff members makes the experience less enjoyable. Read less

The hotel staff are friendly esp staff in the restaurant. They also do the daily cleaning and refill mineral water. The location is incredibly close to Masjid Nabawi. The food... Read more

The hotel staff are friendly esp staff in the restaurant. They also do the daily cleaning and refill mineral water. The location is incredibly close to Masjid Nabawi. The food also very good. The only thing I feel less happy is elevators system is very slow 😅 Read less

The hotel has the worst lift system I have ever seen. The discussion on room quality or service is pointless if you have to wait around 30 minutes for the... Read more

The hotel has the worst lift system I have ever seen. The discussion on room quality or service is pointless if you have to wait around 30 minutes for the lift. Most of the lifts don't even stop at the floor you are calling from. I had to access my floor via stair case with a baby in hand. The receptionists does not give a damn if you call them for any support or if you give any feedback. They just don't care if the guests are satisfied or not. Read less

Staff not friendly esspecially guard at parking, very rude with customer. Food for breakfast, lunch & dinner need to improve more. Please change new mattress sheet because its already old and i've... Read more

Staff not friendly esspecially guard at parking, very rude with customer. Food for breakfast, lunch & dinner need to improve more. Please change new mattress sheet because its already old and i've got itchy and rash after sleep on their bed. However this hotel in very near to Masjid Nabawi door 328. Read less

this hotel deserves to go out of business . the most terrible hotel I've ever stayed at. i went there in January and there was no hot water, it was... Read more

this hotel deserves to go out of business . the most terrible hotel I've ever stayed at. i went there in January and there was no hot water, it was only room temperature. and when i complained about it they gaslighted me by saying no one in the hotel asks for water "that hot" i caught cold because of that. also they made a snarky comment that this is a 3 star hotel not 5 star, j was baffled by that comment like just because the hotel is 3 star i shouldn't expect hot water? there were hair on thr bathroom floor and the bedsheets, i called multiple times the reception kept saying they'll send someone but no one came. i asked to change my room they lied and said they were fully booked, when the rooms available sign was on outside. the tea kettle in the room was not working, i had to complain multiple times to get it fixed. there were tea bags in the room but no tea whitener and when i called to ask for it they rudely told me that they don't provide that. the entire staff was super rude all the time and acted like we were staying there for free whenever we requested or complained about any of the horrid things there. DO NOT BOOK THIS HOTEL YOUR STAY WILL BE RUINED. Read less

The worst hotel in which my family and I (four members) had ever stayed in our entire life so far, the workers deal with the utmost disregard, constant nervousness, and... Read more

The worst hotel in which my family and I (four members) had ever stayed in our entire life so far, the workers deal with the utmost disregard, constant nervousness, and disrespect. The room had cockroaches and small disgusting insects coming out of the crack between the wall and the floor, and the bathroom had toilet paper about to run out with no spare, the cups were stained, the water boiler was rusted . So, we asked to change the room, and they sent us an employee to inspect, so they offered to use an insecticide while we're staying in the room, but we refused and still demanded to change rooms. Unfortunately, it took them a whole day to finally listen. When the worker came and asked us to take a look at the room before we do the move and we went with him to inspect the new room, he was very aggressive with us, and me and my sisters had to examine 4 rooms until we found an "okay" room to sleep the night as our flight back was scheduled the next day..Unfortunately, the hotel and most of the staff lack the basic hospitality manners, and I certainly will not repeat this experience again, and I do not recommend anyone ever to stay in this hotel Read less

Room was clean and well maintained. But room service was not well. Especially at the reception, the guy was very tough with guests, and his behaviour was not supposed to... Read more

Room was clean and well maintained. But room service was not well. Especially at the reception, the guy was very tough with guests, and his behaviour was not supposed to be like this. The hotel was very near to Haram. Highly charged parking, which is not justified even the second day the same car parking rate, no deduction. Overall Hotel ambience was good but service was not upto mark. Read less

spacious room (even for 4 people/room). bad wifi, even when you can connect, it is super slow. ok housekeeping service, but most of them dont speak english, just arabic and... Read more

spacious room (even for 4 people/room). bad wifi, even when you can connect, it is super slow. ok housekeeping service, but most of them dont speak english, just arabic and indonesian. the foods need to be heavily improved. Read less

I recently stayed at the Concord Hotel Dar Al Khair in Madinah and would like to share my experience. While the hotel has its merits, there are areas that could... Read more

I recently stayed at the Concord Hotel Dar Al Khair in Madinah and would like to share my experience. While the hotel has its merits, there are areas that could benefit from improvement, which is why I have given it an average rating of three stars. One of the highlights of the hotel is its convenient location. It is situated in close proximity to the Holy Mosque, making it easy to access for pilgrims. The hotel's proximity to shopping centers and local restaurants is also a plus, providing guests with various options for dining and entertainment. The hotel staff were friendly and helpful throughout my stay. They were courteous and responsive to my requests, and their warm demeanor added to the overall pleasant atmosphere of the hotel. Their assistance in navigating the city and providing recommendations was much appreciated. However, I found the overall quality of the accommodation and facilities to be lacking. The cleanliness of the rooms was subpar, with noticeable dust and some stained carpets. Additionally, the decor seemed outdated and in need of refreshing. The room amenities were also quite basic, and I expected more for the price paid. Furthermore, the maintenance of the hotel could be improved. Some guests, including myself, encountered issues with malfunctioning appliances or fixtures that needed repair. The hotel's attention to these details would greatly enhance the overall guest experience. While the breakfast offered a decent selection of dishes, the dining area itself felt crowded during peak hours, and the service was a bit slow. The hotel could benefit from better organization and additional seating options to accommodate all guests comfortably. In conclusion, while the Concord Hotel Dar Al Khair has its positive aspects, such as its convenient location and friendly staff, there are clear areas that need improvement. Enhancing cleanliness standards, updating the decor, and addressing maintenance issues would greatly enhance the overall guest experience. With some attention to these areas, this hotel has the potential to become a more enjoyable stay for visitors to Madinah. Read less

Nice clean hotel. Rooms are small but clean. Lifts/ Elevators are bit crowded during prayers' time as expected but that too is professionally managed by the hotel staff. in offpeak... Read more

Nice clean hotel. Rooms are small but clean. Lifts/ Elevators are bit crowded during prayers' time as expected but that too is professionally managed by the hotel staff. in offpeak time Lifts are smooth. Hotel is beside Anwar e Madina Movenpick on the edge of Masjid e Nabwi compound. Its on women gates side of Haram, men gates are around 250 meters walk on either side. Small cafe and grocery store at hotel gate and Bin Dawood around 100 meters from hotel. Overall good value for money. Read less