Umrah 2022

We stayed here for our Umrah, and the hotel was amazing, comfortable, convenient, and well-maintained. Gate 79 to the Haram is right in front, making it a simple straight walk.... Read more

We stayed here for our Umrah, and the hotel was amazing, comfortable, convenient, and well-maintained. Gate 79 to the Haram is right in front, making it a simple straight walk. There is ample food available at the easily accessible food court below. The rooms were neat and clean. Hassan at the counter, who handled our check-in, was extremely polite and welcoming. The breakfast buffet had a huge and impressive spread, and we thoroughly enjoyed the food. The restaurant manager was also very kind and pleasant. We would definitely choose Hyatt again. Read less

Review – Hyatt Regency Makkah ⭐⭐⭐⭐⭐ We stayed at this hotel during our Umrah, and it was an excellent choice. The location is very convenient, making it easy to access the Haram,... Read more

Review – Hyatt Regency Makkah ⭐⭐⭐⭐⭐ We stayed at this hotel during our Umrah, and it was an excellent choice. The location is very convenient, making it easy to access the Haram, which is a big relief when performing Umrah, especially with family. Customer service was outstanding—staff were respectful, welcoming, and always ready to help, which added to the peace of mind during our spiritual journey. The room was spacious, clean, and very comfortable, allowing us to rest properly between Umrah, Tawaf, and prayers. Breakfast was excellent with a wide variety of options, well organised, and ideal for starting the day early before heading to the Haram. Overall, the hotel provided comfort, convenience, and calm, which truly enhanced our Umrah experience. Highly recommended for anyone visiting Makkah for Umrah or Hajj. — Ismail Kajee & Family Read less

The only thing that I feel good about this hotel only the location which is near to mosque gate 79. Long waiting time for lift. Room cleanliness is far from clean. We... Read more

The only thing that I feel good about this hotel only the location which is near to mosque gate 79. Long waiting time for lift. Room cleanliness is far from clean. We found socks from previous guest behind the sofa. Room smell not fresh. Can find dirts and hair all over the floor. The service if compared with Hilton is really bad. Called for cncierge and need to wait for 1.5hrs. Called for mineral water need to wait for whole day. The staff for me not friendly, always make bad face. Called to clean room and only come at night. Not to mentioned poor air conditioner, sometime okay sometime very hot. Fridge not cold. Hot water not functioned properly at the sink. The prayer mat provided was dusty too. Ohh and the flush also problem. Poor hygienic and condition. Overall, i am really disappointed with this hotel. I dont know how this kind of service can be rated as 5stars hotel. Please consider to stay at Hilton Hotel Convention Jabal Omar, far better than this troublesome Hyatt Regency. Overarrated hotel. Not worth the price. Read less

1. Stayed at Hyatt Regency Makkah with my husband and had a wonderful experience. 2. The hotel was very clean and hygienic, with extremely comfortable mattresses and an excellent hot shower. 3. Toiletries were high... Read more

1. Stayed at Hyatt Regency Makkah with my husband and had a wonderful experience. 2. The hotel was very clean and hygienic, with extremely comfortable mattresses and an excellent hot shower. 3. Toiletries were high quality and well provided. 4. Staff were very professional and supportive — including reception, concierge, airport transfer, and room service. 5. The room and corridors were quiet and cozy, making the stay very relaxing. 6. Excellent location near the Haram with easy access to the food court. Highly recommended. Read less

Jabal Omar Hyatt Regency Makkah offers an excellent overall experience, particularly for Umrah and Hajj visitors, thanks to its prime location and facilities. The location is superb, situated right opposite Gate... Read more

Jabal Omar Hyatt Regency Makkah offers an excellent overall experience, particularly for Umrah and Hajj visitors, thanks to its prime location and facilities. The location is superb, situated right opposite Gate 79, which makes access to the Haram extremely convenient—especially valuable during prayer times. The hotel is part of a multi-level shopping mall, with different floors offering everything you could possibly need, from food outlets and cafés to daily essentials and retail stores. The facilities are very well maintained, with spacious toilets featuring state-of-the-art fittings, which is a big plus after long hours in Haram. The staff are helpful, supportive, and courteous, always willing to assist with requests. Breakfast is another highlight, offering a wide variety of options catering to different tastes. However, there are several disappointing aspects. The room sizes are very small, especially considering the premium pricing. Despite booking and paying for a 3-bed room, we still had to pay extra for an additional bed, which felt unreasonable. The hotel is also overpriced for what is offered. Another major negative was the kids’ playing area. One of the main reasons for choosing this hotel was the availability of children’s play facilities, but upon trying to access them, we were informed that additional charges apply to use these facilities. This makes little sense for guests already paying a high room rate and was quite frustrating. Summary: Outstanding location, facilities, and staff, but poor value for money due to small rooms, extra charges for beds, and unexpected fees for children’s play areas. Read less

We stayed at Jabal Omar Hyatt Regency Makkah and had a truly wonderful experience. The rooms were spotless and well-maintained, room service was excellent, and any concerns we had were... Read more

We stayed at Jabal Omar Hyatt Regency Makkah and had a truly wonderful experience. The rooms were spotless and well-maintained, room service was excellent, and any concerns we had were promptly addressed by the manager Nasser The location couldn’t be more perfect—just a minute’s walk from the Haram facing King Fahad Gate, The Wi-Fi was also reliable and fast, which made our stay even more comfortable. What really stood out to us was the breakfast service. The hospitality we received was outstanding, especially from Mohid Ali, Asad, and Jalal. They were extremely professional, attentive, and kind, making the experience memorable for me and my family. My daughter especially loved it! Overall, we had an amazing stay and I can’t recommend this hotel enough. Read less

Do not look at paid reviews!!! The hotel booking will not tell you that you have to pay additional 235 SAR parking per day if you drive a car to hotel. The... Read more

Do not look at paid reviews!!! The hotel booking will not tell you that you have to pay additional 235 SAR parking per day if you drive a car to hotel. The hotel management will not tell you that they are not offering toiletries if you forgot to take with you. Cleaning Staff behavior is good when you try to pay them something!!! Good thing about hotel is only location. Rest you will see with your own eyes when you stay. Read less

While the suite itself was spacious and comfortable, the overall experience was let down by the hotel’s highly unprofessional and uncooperative service. It took hours of repeated requests to get... Read more

While the suite itself was spacious and comfortable, the overall experience was let down by the hotel’s highly unprofessional and uncooperative service. It took hours of repeated requests to get housekeeping to show up, and even then, the cleaning was extremely superficial—definitely not up to standard for a hotel of this category. Reaching the concierge or reception was nearly impossible, as they frequently ignored calls and offered little assistance when they did answer. The lack of responsiveness and basic hospitality was incredibly disappointing. A great room alone cannot make up for poor service. Read less

Amazing hotel. So so close to Haram. Beautiful clean facilities- rooms are spacious and well maintained. Breakfast was outstanding. They were kind enough to upgrade one of my rooms to... Read more

Amazing hotel. So so close to Haram. Beautiful clean facilities- rooms are spacious and well maintained. Breakfast was outstanding. They were kind enough to upgrade one of my rooms to a suite- which my kids loved because it was huge!! Attached mall has some decent food options and good shopping. There is security at entrance to mall hotel entrance which is reassuring. We would love to come back and stay- so much nicer to be away from hustle and bustle of clock tower hotels. 10/10! Read less

We had the most memorable time at this hotel. We were there to perform our umrah, and the rooms were so comfortable. The bathrooms were fantastic with good pressure and... Read more

We had the most memorable time at this hotel. We were there to perform our umrah, and the rooms were so comfortable. The bathrooms were fantastic with good pressure and gorgeous hot water. The elevators were so impressive because there was hardly any delay despite the hotel being quite full.  The hotel is located within the haram and is a few minutes to gate 79 (King Fahd Gate). So convenient. There is a lovely mall downstairs at kevel C1, which is also the level used to exit to the haram. The mall has some great shops and fantastic restaurants. You can get the famous milk tea upstairs at the mall's food court. The breakfast is incredible! I was shocked by the amazing range of foods on offer. They start breakfast a bit late at 6.30 am, which is not always convenient if you are praying fajr salat at 5am. It means you have a super long wait. However, I definitely recommend going g to breakfast early as it gets busier as the morning wears on. Breakfast ends at 11 am, with the last entry to the breakfast area at 10.30 am. The beds are very comfortable, and I slept like a log. The air-conditioning is very good, despite the blazing heat outside (we were there at the onset of summer and it was sweltering outside). I love the loudspeaker in the room, which means you hear all the salat in the haram directly. There were some instances where it was easier for me to pray in the room, and I didn't feel like I missed out at all. I recommend this hotel and would definitely come back. Read less

Amazing hotel with amazing shops within. The rooms are modern clean and spacious. With great room service and housekeeping and multiple calls throughout the day to make sure service and... Read more

Amazing hotel with amazing shops within. The rooms are modern clean and spacious. With great room service and housekeeping and multiple calls throughout the day to make sure service and everything is good and if anything needs improved or if anything is needed. Breakfast is great and the walk to the haram is very short. The location is right behind dar al taqwa. Read less

Please be aware that the hotel takes your booking and it is very misleading. I have booked for 2 Adults and 2 Children ages 12 & 12. Upon arrival they... Read more

Please be aware that the hotel takes your booking and it is very misleading. I have booked for 2 Adults and 2 Children ages 12 & 12. Upon arrival they have provided a room with 2 single beds. Any reasonable person will accept that 4 persons cannot fit on 2 single beds. The beds are literally single not extra large or anything just regular singles. But the hotel will not provide any extra bedding and insist I have to pay for extra beds. How is this fair? If the hotel want to do this they should not be accepting bookings in this way as they are misleading. Also if they are accepting this type of booking then they have a duty to advise before guest arrival that they will only provide 2 single beds. This way the guest has a choice to decide if they will keep the booking. Clearly nobody will as they will not fit. So the message is stop misleading and start being fair. Read less

Dear Hyatt Regency Team, I hope this message finds you well. I am considering booking a room at your hotel, but I have a quick question before finalizing my reservation. During a... Read more

Dear Hyatt Regency Team, I hope this message finds you well. I am considering booking a room at your hotel, but I have a quick question before finalizing my reservation. During a previous stay at a different hotel in makkah, I encountered an issue where the windows could not be opened. Since I am sensitive to air conditioning, it is important for me to have access to fresh air. Could you please confirm whether the windows in your guest rooms can be opened? Thank you in advance for your help. I look forward to your response. Best regards Read less

We stayed at the Hyatt Regency Hotel in Makkah for two days during Ramadan, and I must say it was our best and most memorable trip. It was my sister’s... Read more

We stayed at the Hyatt Regency Hotel in Makkah for two days during Ramadan, and I must say it was our best and most memorable trip. It was my sister’s first time visiting Makkah, and thanks to this hotel, her Umrah and Ibadah experience was smooth and easy. My elderly mother was also very happy with the stay. Since the hotel is just a short walk from the Haram, she was able to go by herself without any difficulty, which gave us peace of mind. The location is excellent—right next to the Haram. There’s a shopping center downstairs, and even a mosque inside the hotel with separate prayer areas for men and women, which was very convenient. We booked a deal that included both Suhoor and Iftar, and the food was amazing with so much variety. The rooms were clean, spacious, and the hotel has all the amenities you could need. The staff was really helpful and kind throughout our stay, always ready to assist with a smile. I would definitely recommend this hotel to anyone planning to visit Makkah! Read less

Rooms are great and the furniture is in great new shape EXCEPT for the carpets! They're very dull and look and feel so worn out and not vacuumed regularly enough!!... Read more

Rooms are great and the furniture is in great new shape EXCEPT for the carpets! They're very dull and look and feel so worn out and not vacuumed regularly enough!! It's worth noting that there's no fridge nor a coffee station in the room. The breakfast buffet is huge quantity but average in quality. However, location is top and service is outstanding. Read less

I was extremely pleased with my stay at this hotel. The room was spacious, comfortable and clean. We had a nice view of the Clock Tower. Hotel diner was excellent,... Read more

I was extremely pleased with my stay at this hotel. The room was spacious, comfortable and clean. We had a nice view of the Clock Tower. Hotel diner was excellent, with a huge variety of food options cooked to perfection. Staff were friendly and approachable. Overall I would highly recommend this hotel. I would definitely consider booking again in the future. I’d like to say a big thank you to all the staff at Hyatt Regency for making my stay special. Thank you once again. Read less

Having stayed in this hotel and other hotels in Jabal Omar,we chose to return to Hyatt because of their spectacular breakfast. Special thanks to Parvez who went out of his... Read more

Having stayed in this hotel and other hotels in Jabal Omar,we chose to return to Hyatt because of their spectacular breakfast. Special thanks to Parvez who went out of his way each morning to make our breakfast enjoyable. The rooms are spacious,has plenty of natural light and all the staff including housekeeping are delightfully pleasant. Read less

Service, food and the condition of the hotel and rooms are great. However, it is quite a distance to get to the Mosque as they close off most... Read more

Service, food and the condition of the hotel and rooms are great. However, it is quite a distance to get to the Mosque as they close off most of the entrances and direct you to the extension. Location is a key factor and there are probably better located hotels which will allow you to get into the Gharam. Read less

Jabal Omar Hyatt Regency is a 5-star hotel located in the heart of Mecca, Saudi Arabia. It is within walking distance of the Grand Mosque, and it is also close... Read more

Jabal Omar Hyatt Regency is a 5-star hotel located in the heart of Mecca, Saudi Arabia. It is within walking distance of the Grand Mosque, and it is also close to a number of other important religious sites. The hotel has a total of 1,510 rooms and suites, all of which are spacious and luxuriously appointed. The rooms feature floor-to-ceiling windows with views of the city or the Grand Mosque, king-size beds, marble bathrooms, and a variety of amenities. The hotel has a number of dining options, including a buffet restaurant, an à la carte restaurant, a coffee shop, and a rooftop bar with stunning views of the city. There is also a spa, a fitness center, and a swimming pool. The hotel's staff is friendly and helpful, and they are always willing to go the extra mile to make sure that guests have a pleasant stay. Here are some of the pros and cons of Jabal Omar Hyatt Regency: Pros: Excellent location Spacious and luxurious rooms Variety of dining options Friendly and helpful staff State-of-the-art facilities Cons: Can be noisy during peak times Expensive Some rooms have limited views Overall, Jabal Omar Hyatt Regency is a great choice for travelers who are looking for a luxurious and convenient hotel in Mecca. The hotel is well-located, the rooms are spacious and luxurious, and the staff is friendly and helpful. However, the hotel can be noisy during peak times and it is quite expensive. Here are some tips for staying at Jabal Omar Hyatt Regency: Book your room early: The hotel is popular, so it is important to book your room early, especially if you are traveling during peak times. Ask for a room with a view of the Grand Mosque: If you want to wake up to stunning views of the Grand Mosque, be sure to ask for a room with a view. Bring earplugs: The hotel can be noisy during peak times, so it is a good idea to bring earplugs if you are sensitive to noise. Be prepared to spend a lot of money: The hotel is quite expensive, so be prepared to spend a lot of money if you stay there. I hope this helps! Read less

Friendly and accommodating staff. The room was spacious, clean and very comfortable. The breakfast buffet surpassed any hotel I've ever been to. Food was delicious and the dining area has... Read more

Friendly and accommodating staff. The room was spacious, clean and very comfortable. The breakfast buffet surpassed any hotel I've ever been to. Food was delicious and the dining area has a welcoming ambiance. Located in close proximity to the Haram and there are a number of food outlets located on the lower floors of the hotel building. Read less

Good stay - nice touch with the club lounge - be aware this is only for 5-7pm and have a limited, repeated menu. The service was good. Location wise -... Read more

Good stay - nice touch with the club lounge - be aware this is only for 5-7pm and have a limited, repeated menu. The service was good. Location wise - one of the best in Makkah. However you don't get a full Haram view. Cleanliness is very good - excellent service at the reception desk and housekeeping. Disappointed with the bed size - despite the Hyatt website saying each bed sleeps 2, they don't - they're single beds. This is why we would reconsider staying here again. I would consider the Conrad where the bed size is more generous. Overall a good stay. Read less

Had a great experience. Very close to Haram (less than 5 min walking distance) Room super clean and well equipped. Staff very helpful. Perfect breakfast, wide range of options. Food court available in the same... Read more

Had a great experience. Very close to Haram (less than 5 min walking distance) Room super clean and well equipped. Staff very helpful. Perfect breakfast, wide range of options. Food court available in the same building. Read less

This is my first time and I was very satisfied with most of the services they provide. Rooms are specious and comfortable, also the cooling system is very good and quiet. Breakfast... Read more

This is my first time and I was very satisfied with most of the services they provide. Rooms are specious and comfortable, also the cooling system is very good and quiet. Breakfast is very good. There are variety of food and it tastes good. Overall 4.5/5 Read less

The distance to get to the haram is at least 10 minutes considering the slow lifts and would recommend making ways at least 5 minutes before the adhan. I would... Read more

The distance to get to the haram is at least 10 minutes considering the slow lifts and would recommend making ways at least 5 minutes before the adhan. I would not recommend using the AC as the air ventilation is dirty and you will end up falling sick. The hotel definitely needs to invest in new air conditioners that can be serviced regularly. However, it is one of the best hotels I have ever stayed in, the service was outstanding. Read less

If i could rate this hotel a zero i would. For the amount of money paid the services we got were so so so bad. The towels were disgusting with... Read more

If i could rate this hotel a zero i would. For the amount of money paid the services we got were so so so bad. The towels were disgusting with stains in them and body hair. TWICE. The sheets smelled like food. Actually the entire hotel smelled like food. The staff are not helpful. It took them 4 hours to deliver our shopping to the room. Total rip off. Most important thing is hygiene, there was none here i was so scared to even sleep on the ripped bed sheets that were provided. Disgusting. Read less

The location of the hotel is near the mosque, literally few steps from gate 79. The hotel is in a mall area, however the shops do not have variety of... Read more

The location of the hotel is near the mosque, literally few steps from gate 79. The hotel is in a mall area, however the shops do not have variety of options. There is a big super market in the mall which makes it easier to find anything u need. Wifi / Internet speed is very poor. Location is extra ordinary. Good place for food as well. Fair value of money. Read less

Although this is my second time to stay in this hotel. I was very satisfied with my first experience, however my second experience was not very impressive. The location of... Read more

Although this is my second time to stay in this hotel. I was very satisfied with my first experience, however my second experience was not very impressive. The location of the facility near the mosque and the attached mini mall remains a very attractive advantage. However staff services was not very welcoming and I felt some sort of dullness. The room furniture requires better maintenance particularly the carpet. The bathroom cleanness was above average. Value for money was not optimal maybe because it’s Ramadan season and prices for all hotels near the mosque are elevated. $$$$ My experience with Direct reservation via the reservation center of the hotel was below average customer service representative was not Very helpful which made me make my reservations through Booking.com I hope the hotel management pays more attention to find details to live up to the name of Hyatt Regency international Brand. Read less

It's the same room either you book standard double bed or quad. How ever charges increase to a point that " nothing is saved" Its better to book twin room rather... Read more

It's the same room either you book standard double bed or quad. How ever charges increase to a point that " nothing is saved" Its better to book twin room rather than quad. Wifi is very poor. Housekeeping is very cooperative. Location is extra ordinary. Great place for food as well. Fair value of money. Read less

This hotel is literally few steps from gate 79 that is designated for women and any person who is planning for a Omra. The rooms are spacious and my room... Read more

This hotel is literally few steps from gate 79 that is designated for women and any person who is planning for a Omra. The rooms are spacious and my room specifically has a great view. The dine in menu does not have much options. The hotel is in a mall area, however the shops do not have variety of options. There is a big super market in the mall which makes it easier to find anything u need. Although they offer the choice that u can have a late checkout to 3 oclock and pay 25% of the stay or stay to 6 and pay 50%, they are always fully booked that they can not deliver this option. In summary The hotel is great Read less

We thank you ever so much for our stay and will be looking forward to more stays with you." "What a lovely accommodations you provide! I loved my sparkling clean... Read more

We thank you ever so much for our stay and will be looking forward to more stays with you." "What a lovely accommodations you provide! I loved my sparkling clean and charming room, A whole big thanks for consideration and understanding as we have an infant with us, letting us checked in early than we should was really appreciated . Read less

The hotel, location and amenities are awesome. The bed are very comfortable and the rooms are also spacious. It's just 1-2 min walk from king Fahd gate Al Haram. However,... Read more

The hotel, location and amenities are awesome. The bed are very comfortable and the rooms are also spacious. It's just 1-2 min walk from king Fahd gate Al Haram. However, the attitude of room service is not good. We asked them to bring in the table and open it but at first he refused it. Upon asking again, he opened it as if he is doing something very big for us. I'm giving 2 star because of their behavior. Rest everything about the property is amazing. Read less

Fast check-in process it takes less that two minutes. Available restaurants and cafes in the same building. Also pharmacy and supermarket available too. The distance from hotel entrance to haram... Read more

Fast check-in process it takes less that two minutes. Available restaurants and cafes in the same building. Also pharmacy and supermarket available too. The distance from hotel entrance to haram is 5 minutes walk. Room size is spacious and well maintained. Due to COVID-19 precautions the breakfast is served to the room. Room service response time is quick. Read less

unforgettable memories i stayed here for 10 days. that was two years ago everything here is perfect.. the location the holy masjid just two minutes walk.. the rooms very clean,... Read more

unforgettable memories i stayed here for 10 days. that was two years ago everything here is perfect.. the location the holy masjid just two minutes walk.. the rooms very clean, breakfast superb..shopping restaurants. i love everything about jabal Omar Hyatt Regency. Read less

Highly recommended. Even though the hotels at clock towers are amazing but Jabal Omar is on another level. Their rooms are big and cleanliness is on spot. Also it's literally... Read more

Highly recommended. Even though the hotels at clock towers are amazing but Jabal Omar is on another level. Their rooms are big and cleanliness is on spot. Also it's literally 4-5 minute walk to Haram. It's definitely a place to stay-in. Read less

The staff needs little more training in customer service. We ordered the in room menu but nobody came to offer it. The breakfast was really amazing. Overall not a bad... Read more

The staff needs little more training in customer service. We ordered the in room menu but nobody came to offer it. The breakfast was really amazing. Overall not a bad place to stay. Read less

Convenient location with Haram a 5 minute walk from the hotel. Highly recommend this hotel. The staff were very friendly, the rooms were clean and tidy. Breakfast buffet was one... Read more

Convenient location with Haram a 5 minute walk from the hotel. Highly recommend this hotel. The staff were very friendly, the rooms were clean and tidy. Breakfast buffet was one of the best, endless options to satisfy all needs. Read less