Summer 2025 Umrah

We had a very good experience during Sahour, and I would like to thank Mohammed Sameer for his professional and friendly service. He was attentive and made sure everything was... Read more

We had a very good experience during Sahour, and I would like to thank Mohammed Sameer for his professional and friendly service. He was attentive and made sure everything was running smoothly. The hotel overall has an excellent location, and the bus services are very convenient. The Sky Musallah was a wonderful experience—a clean and well-organized space where they also provide some Iftar refreshments. It is also a very good option when the Holy Mosque gates are closed before prayer times. The room view was exactly what we were hoping for; however, the window glass was very dusty and dirty, with some bird droppings, which affected the clarity of the view. One of the windows also had a note stating it was not shaded. It would improve guest privacy if all windows were shaded so guests could comfortably open the curtains and enjoy the view. There are a few areas that need attention. The room size is small compared to the price, we noticed a yellow stain on one of the bed sheets, and the room phone was broken and not working. In addition, we observed what appeared to be a bed bug crawling on one of the curtains. Fortunately, no one was bitten, but this was concerning and suggests that room cleanliness and environmental services may require closer attention. Overall, it was still a pleasant stay, but addressing these issues would significantly improve the guest experience. Read less

I do not recommend this hotel to anyone. We booked two rooms for a total of seven nights, and unfortunately the overall experience was very disappointing. The price is not... Read more

I do not recommend this hotel to anyone. We booked two rooms for a total of seven nights, and unfortunately the overall experience was very disappointing. The price is not justified by the quality of service provided. The front desk staff clearly need significant training in customer service and guest experience. I requested to speak with the reception supervisor, but no one responded to my request. Additionally, our rooms were not ready until 7:00 PM, which is unacceptable after a long journey. The food served at the restaurant during both Suhoor and Iftar was also disappointing — it was often cold, several dishes were empty, and the response from staff to refill or assist was very slow. To make matters worse, until now I have still not received the invoice for my stay despite requesting it. Overall, I expected much better standards, especially from a hotel carrying the “Address” brand. I have experienced better hotels in Makkah at more reasonable prices. I chose this hotel expecting the same level of service as Address hotels in Dubai, but unfortunately that was not the case. Very disappointing experience. Read less

Horrible Check-In Process, Disappointing Suhoor, Incapable Staff - Nothing Like The Address in Dubai 1) The check-in process was a nightmare(I booked and paid in full in advance). We arrived at... Read more

Horrible Check-In Process, Disappointing Suhoor, Incapable Staff - Nothing Like The Address in Dubai 1) The check-in process was a nightmare(I booked and paid in full in advance). We arrived at the hotel at 12:30pm to check-in. They found us a room at around 1:30pm(acceptable given how busy the hotel was) however, it smelled like a heavy smoker had just been smoking there. FYI, I had only 1 special request in my booking which is a strictly non-smoking room. At 2pm I went down to the reception to ask for a different room. We were asked to go perform Umrah and were assured it would be sorted out by then. At 5:30pm they still didn't have a room ready for me. Eventually, we actually ended up missing Iftar and only receiving our luggage after Maghreb prayer at around 7:20pm. Horrendous. 2) The reception was severely understaffed and each check-in process took no less than 30min creating a very busy lobby. Despite the traffic, there were check-in desks that were closed and unattended. The staff seemed overwhelmed and untrained to deal with the anticipated traffic of Ramadan despite most guests being extremely patient. 3) It was impossible to speak to anyone who works at the hotel. Every time we had an issue, we would have to stand in long lines at the reception just to raise a complaint or seek assistance. There was no interest in actually staying in touch with the guests after they check-in. 4) The Club Lounge was the lowest value for money food experience I've ever had. Zero selection of food, even worse quality. On one of the days, I literally had to force myself to eat just because I didn't want to be hungry while fasting the next day. 5) The staff kept using the excuse "it's a busy season" to justify our complaints. This is an unacceptable excuse for one of the most expensive hotels in Makkah and one of the most reputable hospitality brands in the world. Yes Ramadan is a busy season for hotels, but hotels also charge a hefty premium staying with them in Ramadan and for supposedly receiving high standards of service during the holy month. I was treated like I was staying there for free. Never again. Read less

The hotel is modern and the rooms were clean and comfortable. However, customer service was not responsive on several occasions, which was disappointing. I was also surprised that English breakfast... Read more

The hotel is modern and the rooms were clean and comfortable. However, customer service was not responsive on several occasions, which was disappointing. I was also surprised that English breakfast tea was chargeable, as many hotels of similar standard typically offer basic necessities complimentary. Additionally, the food was overpriced for the quality provided. The location may not be ideal for elderly guests. Even after using the shuttle service, there is still approximately a 12–13 minute walk to Masjid al-Haram, which can be physically challenging, especially during peak prayer times. The Sky Mosallas are consistently overcrowded, and the lifts are often full, resulting in long waiting times. These factors make movement within the hotel and access to prayer more difficult than expected. There are also very limited restaurant options nearby, which reduces convenience for guests who prefer to dine outside the hotel. Unfortunately, customer service was particularly disappointing. On multiple occasions, calls were not answered, and follow-ups were not handled professionally. For a property in this category, the level of service did not meet expectations. Considering the overall experience, I would recommend that travelers carefully evaluate their options. Hotels located in the Clock Tower area may offer more direct access and convenience. In its current state, the overall value does not justify the price paid. Read less

I had an excellent stay here with my family. Although the hotel is situated on top of a hill, the location is still quite close to the Masjid and it's... Read more

I had an excellent stay here with my family. Although the hotel is situated on top of a hill, the location is still quite close to the Masjid and it's only within a 10-minute walk from your room to the doorstep of the Masjid. The breakfast options were quite good and the staff told me the chicken a sourced locally, which reassured me given issues known with imported chicken. The view from the room was quite good and I was able to see the Haram all the way from the 16th floor. The view from the sky prayer room was phenomenal but we never prayed there since the Haram was right in front of us. The room itself was quite spacious and clean and felt luxurious despite having a relatively low price. The staff were generally quite nice and helpful. In particular from the concierge was an individual who I later befriended named Adnan, who helped me find a trustworthy and reasonably priced taxi driver to take us around Makkah. He also helped me interpret the Arabic of another taxi driver who I couldn't fully understand, and explain his intentions. His patience in this situation helped me decide which of the drivers would be more reasonable for my situation. Then when I checked out in my hotel, he helped me out of the kindness of his good heart, load our luggage onto the vehicle and sauce off. Not just as guests, but as friends. I really hope the hotel treats him nicely due to his excellent service. Read less

I have wonderful experience to stay here. The room is quite spacious & luxurious interior. It was my stunning experience. Then the cleaning service guys is so helpful. They are agile... Read more

I have wonderful experience to stay here. The room is quite spacious & luxurious interior. It was my stunning experience. Then the cleaning service guys is so helpful. They are agile to clean or provide something in my room.When i come my room from outside, i saw the room was same like new.Thank you Housekeeping Mazharul and your Supervisor Read less

I had an excellent experience with the housekeeping service during my stay. The room was always spotless, fresh, and well organized each day. Every detail was carefully taken care of,... Read more

I had an excellent experience with the housekeeping service during my stay. The room was always spotless, fresh, and well organized each day. Every detail was carefully taken care of, from perfectly made beds to neatly arranged amenities. The housekeeping person was not only thorough and efficient but also warm, friendly, and professional whenever I saw them. Their attention to detail and dedication truly made my stay much more comfortable and enjoyable. I truly appreciate their hard work and commitment to keeping the hotel at such a high standard. Highly recommended! Read less

I had a wonderful experience at The Address Hotel, especially in the lobby area. A truly beautiful and comfortable space that’s both convenient and welcoming. What stood out most was... Read more

I had a wonderful experience at The Address Hotel, especially in the lobby area. A truly beautiful and comfortable space that’s both convenient and welcoming. What stood out most was how gracefully the team handled the rush hour. Despite being incredibly busy, they remained ensured every guest felt looked after. A special thank you to Mr. Sharif and Mr. Ahmed for their exceptional hospitality and personal touch. Their thoughtful presence made a real difference. Highly appreciated! Read less

An Unforgettable Stay at a True 5-Star Gem! From the moment I walked through the doors, it was clear that this hotel is the epitome of luxury and sophistication. The service was impeccable,... Read more

An Unforgettable Stay at a True 5-Star Gem! From the moment I walked through the doors, it was clear that this hotel is the epitome of luxury and sophistication. The service was impeccable, with every staff member going above and beyond to ensure my stay was flawless. The check-in process was smooth and welcoming, and I felt like a VIP the entire time. The room was an absolute dream—spacious, spotlessly clean, and equipped with top-of-the-line amenities. The bed was incredibly comfortable, offering the perfect night's sleep. What truly sets this hotel apart is the attention to detail. Whether it’s the fresh flowers in the lobby, the personalized service, or the high-end toiletries in the bathroom, every little touch was carefully thought out to ensure an extraordinary experience. Overall, this hotel exceeded every expectation. I can’t wait to return! Read less

I would like to write an excellent review for the Address Hotel and extend my sincere gratitude to the reception staff, especially the lady who assisted me greatly with the... Read more

I would like to write an excellent review for the Address Hotel and extend my sincere gratitude to the reception staff, especially the lady who assisted me greatly with the car rental. She was exceptionally elegant and gracious. I also want to express my deepest thanks to the staff member who helped us with our luggage and arranged for the car to be brought to us promptly. Unfortunately, I do not know his name, but he and his colleague displayed the utmost courtesy and Arab generosity. Regrettably, I couldn't express my appreciation for their efforts as I was in a hurry. I wish my voice could reach the manager to honor them as the best employees and customer service team of the week. Their outstanding service encouraged us to share a beautiful and commendable image of the hotel and its staff. Read less

I was tricked into writing a positive review thinking it was for the person in the picture — the food service staff, who actually deserved it. But let me be... Read more

I was tricked into writing a positive review thinking it was for the person in the picture — the food service staff, who actually deserved it. But let me be clear: the hotel itself was absolutely terrible. Our experience was a disaster from start to finish. Nothing about our stay was enjoyable or acceptable. Now I see the hotel’s rep has the audacity to reply and take credit for the review like they did something right — they didn’t. So let me correct that right now: this review is NOT for the hotel. The hotel doesn’t care about its guests. They just want fake praise to cover up how awful they really are. Total disappointment. Read less

My mother and I have come all the way from London to Mecca , and here we are address hotel to perform our most important trip of our lives, we... Read more

My mother and I have come all the way from London to Mecca , and here we are address hotel to perform our most important trip of our lives, we can only be grateful that we have spend such a quality time at the restaurant 3. Where twice a day we came to have breakfast and dinner . RIM always welcomed us with a smile , her kindness always made me feel special. Khalil has been great and so welcoming. The entire team showed so much respect and professionalism. ♥️ I just heard the chef is Manchester fan ? I just want to state that Paris saint German has just won the champion’s league ! ICI , C’EST PARIS ♥️( just kidding ) love and kindness from me and my mother from Tunisia . Nurul el Karim has been such a gentleman ! Keep him Read less

We had a wonderful stay and appreciated the excellent service throughout. The room service was top-notch, and we'd like to give a special thanks to Shoriful(Housekeeping room attendant)for taking... Read more

We had a wonderful stay and appreciated the excellent service throughout. The room service was top-notch, and we'd like to give a special thanks to Shoriful(Housekeeping room attendant)for taking such good care of us. Breakfast was also a highlight of our visit. Asad's friendly service made for a very pleasant start to each day. We really enjoyed the delicious food and the welcoming atmosphere. We would definitely recommend this place to others. We hope to return soon. Room number 23212 Read less

I recently had the pleasure of staying at the Address hotel, a luxurious 5-star hotel perfectly situated just steps from Al Haram in Makkah, and it was an unforgettable experience.... Read more

I recently had the pleasure of staying at the Address hotel, a luxurious 5-star hotel perfectly situated just steps from Al Haram in Makkah, and it was an unforgettable experience. From the moment we arrived, the staff greeted us with warmth and professionalism, ensuring a seamless check-in process despite the busy season. The hotel’s elegant architecture and serene ambiance provided a perfect blend of modern luxury and spiritual tranquility. Our room was spacious, impeccably clean, and beautifully designed with stunning views of the Kaaba, which made our prayers and reflections even more special. The plush bedding, high-quality amenities, and thoughtful touches like complimentary dates and Zamzam water added to the comfort and authenticity of the stay. The in-room technology was top-notch, with fast Wi-Fi and easy-to-use controls for lighting and temperature. The dining options were exceptional, offering a wide variety of delicious international and Middle Eastern cuisine. The breakfast buffet was a highlight, with fresh, high-quality dishes catering to diverse tastes. The staff’s attentiveness and adherence to dietary requests were truly commendable. The hotel’s proximity to the Grand Mosque was a major advantage, allowing us to attend prayers with ease. Additional facilities like the well-equipped gym and 24/7 concierge service ensured every need was met. The team went above and beyond to assist with transportation and guided us with local tips, making our pilgrimage smooth and stress-free. A special thanks to Mrs. Remas and Mrs. Dana for their extraordinary kindness and dedication. Their personalized care and warm hospitality made us feel truly valued and ensured every detail of our stay was perfect. Overall, The Address exceeded our expectations in every way, combining world-class hospitality with a deep respect for the spiritual significance of Makkah. I highly recommend this hotel to anyone seeking a luxurious and meaningful stay near Al Haram. We can’t wait to return! Read less

I have wonderful experience to stay here. The room is quite spacious & luxurious interior. More over I stayed in same level with SKY Mushalla in level 36. It was... Read more

I have wonderful experience to stay here. The room is quite spacious & luxurious interior. More over I stayed in same level with SKY Mushalla in level 36. It was my stunning experience. Then the cleaning service guys is so helpful. They are agile to clean or provide something in my room. The access to masjidil haram I can walk about 15 menit with very good outdoor atmosphere and by shuttle bus 24/7. Barakallah fiikum Read less

Alhamdulillaah for the opportunity to stay in one of the newest hotel in Makkah. We stayed here in November 2024 while the access to the Masjidil Haram hasn’t been fully... Read more

Alhamdulillaah for the opportunity to stay in one of the newest hotel in Makkah. We stayed here in November 2024 while the access to the Masjidil Haram hasn’t been fully completed (we go to Haram by shuttle van and it was available and free to use for the guests 24 hours non-stop). For the suite guests, there were 3x meals (bfast, tea time, and dinner) in the suite-lounge (super luxurious I can say, you can see in the video I attached). The food and beverage were top-notch. The quality & selections were best. Minus : there’s only one baby chair and it was too small for toddler size. The hospitality was so-so, but the most outstanding services were from the bellboy / porter, the van’s driver and the cleaner staff in the suite-lounge. May Allāh keep them safe and bless them all. ‎آمِيْن يَا رَبَّ الْعَالَمِيْنَ Read less

Lifts are closed deliberately, one card key is provided which looks like it was made atleast 19 years ago. Most importantly, the room’s carpets have dirt stains and they dont... Read more

Lifts are closed deliberately, one card key is provided which looks like it was made atleast 19 years ago. Most importantly, the room’s carpets have dirt stains and they dont seem to care about the complains. 2 stars just for good location. Read less

Hotel was tacky, dirty, small, broken soaps was absolutely disgusting, lofts took forever. But customer service was civil. I was too embarrassed to take y photos to be honest.... Read more

Hotel was tacky, dirty, small, broken soaps was absolutely disgusting, lofts took forever. But customer service was civil. I was too embarrassed to take y photos to be honest. The only good thing was you were a short walk away from the mosque. The breakfast was not catered for our needs or pallets so we was told to go the the opposite hotel for a continental breakfast, which was too just about bearable. One good thing was there was NO BUGS, whereas Hilton hotel had bugs inside the rooms where the clients was screaming. AC fan was good to have and they supplied a Salah mat. Read less

I was in Medina a few months ago and this hotel was pretty good. However I had some negatives about it. It was very hard to get on the the... Read more

I was in Medina a few months ago and this hotel was pretty good. However I had some negatives about it. It was very hard to get on the the bath tub because, it is to steep. Also I was about to slip while getting off the shower because it was steep and my feet were wet. I liked the fact that it was close to gate 15 of the masjid. Overall a four star hotel. Read less

May be a three star hotel and overly priced. The main advantage is proximity to gate number 15. Check in took 2 hours. Small lobby and mostly full of luggage.... Read more

May be a three star hotel and overly priced. The main advantage is proximity to gate number 15. Check in took 2 hours. Small lobby and mostly full of luggage. Rooms smell odd and we kept our room window open all the time to get rid of smell. Carpet was old and need replacement, bathroom accessories were missing and water heater need to be replaced. Breakfast was just okay and dinning room was smelly and congested. Room service staff was coperative and tried their best to made our stay bearable. Read less

Close to gate 15 of Haram. Breakfast menu has a plenty of items to choose from. Clean and well maintained interior. However, it's look like a old building. I stayed... Read more

Close to gate 15 of Haram. Breakfast menu has a plenty of items to choose from. Clean and well maintained interior. However, it's look like a old building. I stayed 3 nights with kids with 4 separate beds. It was good for everyone price I paid for. Read less