Seerah Umrah Trip with Mufti Sulaiman Moola

Absolutely amazing service all the way from beginning to end. Rooms and service was great, very spacious and well equipped. Very close to the haram. I would like to add... Read more

Absolutely amazing service all the way from beginning to end. Rooms and service was great, very spacious and well equipped. Very close to the haram. I would like to add a very special thank you and mention to some of the lounge and reception staff specifically Qarni, Mohammad Ali and Tawili and all their waiters and waitresses. Every day they went well above their means to ensure we were well looked after. Highly recommend Read less

Mohammed Sobuj was my room cleaner for room 1923 in Hilton conrad jabal Omar… I’m very impressed with the cleaning service. My room was cleaned extremely well and everything was... Read more

Mohammed Sobuj was my room cleaner for room 1923 in Hilton conrad jabal Omar… I’m very impressed with the cleaning service. My room was cleaned extremely well and everything was left spotless and neatly organized. The job was done quickly but still with great attention to detail. It’s clear that a lot of care and effort was put into the work. I’m very happy with the result Read less

This is my second time staying at the Conrad Makkah Hotel and once again it has been an amazing experience. The location is ideal — as soon as you come... Read more

This is my second time staying at the Conrad Makkah Hotel and once again it has been an amazing experience. The location is ideal — as soon as you come out of the hotel, Gate 79 (Kaaba entrance) is right in front of you, which makes it extremely convenient for going to the Haram. The food is excellent with a great variety and high-quality options. The bedrooms are spacious, very clean, and the beds are extremely comfortable, making it easy to relax and rest after a long day. What really makes this hotel stand out is the staff. Everyone is welcoming, professional and always ready to help. A special mention to Mohammad Ali, the manager, who is incredibly friendly, helpful and always goes the extra mile to make sure guests are well looked after. Overall, Conrad Makkah provides a wonderful stay with excellent service, comfort, and convenience. I would highly recommend it and will definitely choose to stay here again. Read less

We had an exceptional stay at Conrad. Everyone at this property is top notch. Best service for the pilgrims and they take honor in helping and making their guest comfortable.... Read more

We had an exceptional stay at Conrad. Everyone at this property is top notch. Best service for the pilgrims and they take honor in helping and making their guest comfortable. Close location to Harem. Mohammad Ali front desk/hilton honors guest services manager was so helpful throughout our stay and as diamond member we were offered nice room upgrades. Executive lounge was amazing and they had great quality service and food. Always taking great care of the guests. Yaser Ahmed at front desk and executive lounge is the best and he took special care of us and our families. He helped our limo driver find the way to the hotel when all roads were closed for the prayer time. Will always stay at this property when in Makkah! Love it! Read less

Always feel like home all thanx to d lovely people around specially Mr.Ali from d hilton desk always ready to help nd gv us d best really appreciate his attention.... Read more

Always feel like home all thanx to d lovely people around specially Mr.Ali from d hilton desk always ready to help nd gv us d best really appreciate his attention. I always feel like home in dis hotel. I had a wonderful stay, and the overall experience exceeded my expectations. The hotel was clean, comfortable, and well maintained, with a welcoming atmosphere throughout my stay. Mr. Ali His service was truly the best—very professional, polite, and always helpful. He made my staying process smooth and ensured all my needs were taken care of. A special thanks as well to Mr. Yaseer for his outstanding service at the Executive Lounge. He was attentive, courteous, and ensured a relaxing and pleasant experience every time nd he mks sure that all is der in d lounge and it dnt lack ntng Always feel to cm again amd again nd stay always in d same hotel. Read less

Jaman provided excellent room service throughout our stay. Every time we returned from the mosque, the room felt fresh and perfectly prepared, almost like we were entering a brand new... Read more

Jaman provided excellent room service throughout our stay. Every time we returned from the mosque, the room felt fresh and perfectly prepared, almost like we were entering a brand new space. His attention to detail and professionalism stood out, and he consistently ensured that our stay was comfortable and enjoyable. He is very good at what he does and made our experience truly excellent. Read less

The housekeeping service was outstanding. The room was always kept spotless, fresh, and perfectly arranged. Mehtab was not only efficient but also warm, polite, and attentive to detail. Their effort... Read more

The housekeeping service was outstanding. The room was always kept spotless, fresh, and perfectly arranged. Mehtab was not only efficient but also warm, polite, and attentive to detail. Their effort truly made the stay more comfortable and pleasant. A big thank you for such excellent service! Read less

Excellent hotel in a convenient location minutes away from the holy Mosque. There is a Mall within the Hotel that links the Jabal Omar hotels which has an extensive food court... Read more

Excellent hotel in a convenient location minutes away from the holy Mosque. There is a Mall within the Hotel that links the Jabal Omar hotels which has an extensive food court on the top floor (C4) so you don't need to go out in the heat to get food. Excellent staff and service from the receptions, to porters to the caretakers and breakfast service guys. Would definitely recommended. Shaukat Ali was very good and helpful in housekeeping and extremely friendly. A credit to the hotel Read less

I recently stayed at Conrad Jabal Omar and was absolutely blown away by the level of service and hospitality. From the moment I arrived, every staff member went above and... Read more

I recently stayed at Conrad Jabal Omar and was absolutely blown away by the level of service and hospitality. From the moment I arrived, every staff member went above and beyond to ensure my comfort and satisfaction. The check-in process was smooth and welcoming, the rooms were beautifully designed, and the attention to detail throughout the property was second to none. Everyone was professional, courteous, and genuinely kind. I highly recommend this hotel to anyone visiting Makkah. If you’re looking for luxury, comfort, and unforgettable service, this is the place to be. Read less

Excellent Location. Rooms are amazing. Breakfast Buffet... really nice.. lots of choice with quality food, fresh real juice, helpful staff. Service was good at the beginning.. they got our rooms as requested connecting... Read more

Excellent Location. Rooms are amazing. Breakfast Buffet... really nice.. lots of choice with quality food, fresh real juice, helpful staff. Service was good at the beginning.. they got our rooms as requested connecting with an early check in which was appreciated. But then it went downhill 1. The luggage took more than 30 mins to arrive from the reception to our rooms. 2. A cleaner barged into the room without any permission claiming we had ordered water when we hadn't... we just heard the door click and open. We didn't feel comfortable after that and constantly made sure the doors were locked and latched while we were in. 3. The rooms were not cleaned even though we arranged a time for them to be cleaned which they agreed to. Read less

Just stayed here and really enjoyed it. The location is super convenient—just a short walk to the Haram. One thing I noticed right away was how fast the lifts were,... Read more

Just stayed here and really enjoyed it. The location is super convenient—just a short walk to the Haram. One thing I noticed right away was how fast the lifts were, no long waiting which was great especially during busy hours. The food was amazing, especially the dishes made by the Indonesian chef—felt like a taste of home. The restaurant staff were also really friendly and helpful. The room was very spacious and had a beautiful view facing the mosque. Overall, a great stay and would definitely come back! Read less

"I recently called the reception of this hotel to inquire about their services, and I was blown away by the warm and welcoming response. The receptionist, Jerry, was exceptionally friendly,... Read more

"I recently called the reception of this hotel to inquire about their services, and I was blown away by the warm and welcoming response. The receptionist, Jerry, was exceptionally friendly, courteous, and knowledgeable. They took the time to answer all my questions, sharing their expertise and insights about the hotel's amenities and services. F During my stay in room 1802, I experienced outstanding hospitality and service. The room was immaculate, and the attention to detail was impressive. I'm thrilled to see that the hotel's commitment to excellence and customer satisfaction remains unwavering. If you're considering staying here, I highly recommend it - you won't be disappointed Read less

Mashallah, our stay at room 1807 was an unforgettable experience! The room's elegant decor, spacious layout, and breathtaking views made us feel like we were in a luxurious oasis. The... Read more

Mashallah, our stay at room 1807 was an unforgettable experience! The room's elegant decor, spacious layout, and breathtaking views made us feel like we were in a luxurious oasis. The staff's warm welcome, attentive service, and genuine care made us feel like we were part of a big family. The hotel's proximity to the holy sites and its exceptional amenities made our Hajj journey even more meaningful. We highly recommend room 1807 to all pilgrims seeking a comfortable, luxurious, and spiritual retreat." Read less

Absolutely loved my stay at Hilton Conrad Makkah! The hospitality was warm and welcoming, and the staff went above and beyond to make my experience unforgettable. The rooms were comfortable... Read more

Absolutely loved my stay at Hilton Conrad Makkah! The hospitality was warm and welcoming, and the staff went above and beyond to make my experience unforgettable. The rooms were comfortable and clean, and the location was perfect. Highly recommend this hotel to anyone visiting Makkah. Five-star service and a truly memorable stay! Special thanks to Yusuf Frontoffice Manager, Taiyab from FNB , Mahady Hasan & Siraj from Housekeeping. Read less

Another very enjoyable & comfortable stay at Conrad Makkah. We stayed between the 18th & 24th of April 2025. This time we went with family & we all received complimentary... Read more

Another very enjoyable & comfortable stay at Conrad Makkah. We stayed between the 18th & 24th of April 2025. This time we went with family & we all received complimentary lounge access. Staff were extremely helpful from Salmaan at check in , Fayaz Khan & Mijanur Rahaman at breakfast & the lounge team at dinner. Special thanks to Mohamed at breakfast for catering for my dietary needs. Also warm thanks to Firdous (2nd floor) who cleaned our room & made sure we were well taken care off. It is due to this excellent hospitality that we always return to Conrad Makkah. Read less

Fantastic service start to finish at this hotel. Went above and beyond to make sure you were well looked after. The hotel staff were extremely friendly and kind. The children... Read more

Fantastic service start to finish at this hotel. Went above and beyond to make sure you were well looked after. The hotel staff were extremely friendly and kind. The children loved their stay as well. Would highly recommend this hotel for couples and family. The Haram was literally a 2 minute walk we were able to perform tawaaf daily. Easy and convenient for us with 3 small children. The restaurant staff were fantastic and very caring especially towards our children and the housekeeping team (Shimon) was fantastic they kept the room clean. Read less

We stayed two nights at the Conrad a few weeks ago and overall it was an okay stay. I had a wonderful experience at the breakfast buffet, all the workers... Read more

We stayed two nights at the Conrad a few weeks ago and overall it was an okay stay. I had a wonderful experience at the breakfast buffet, all the workers at the breakfast buffet, and the housekeeping team. We loved our room, which was so clean and comfortable. However, there were a couple negative issues that made the trip less than enjoyable. My issues are with the check-in process and also with communication. Before I arrived at the hotel, I was charged for one of two nights. When I got to the hotel, I expected to be charged only for the remaining night. However, the check-in agent charged me for the full booking. He assured me that I would get my refund from finance within 5 days for the first charge. It’s been over 3 weeks and I haven’t gotten my money back. I’ve sent 4 emails over the last few weeks, but no one has answered me. It is a large refund (almost $200) and it is extremely upsetting that they are ignoring me. If these issues hadn’t happened, it would’ve been an amazing 5-star stay! Unfortunately, they kind of ruined the trip and this hotel for us. Read less

Amazing experience!!! Manager Mr Ali made our visit unimaginable. Excellent service, clean, modern, variety of food menu for various cultural dietary needs. Breathtaking view! Steps away from haram. Staff are... Read more

Amazing experience!!! Manager Mr Ali made our visit unimaginable. Excellent service, clean, modern, variety of food menu for various cultural dietary needs. Breathtaking view! Steps away from haram. Staff are friendly, Mr Ahmed(philippine) ensured superb service. Looking forward to returning. Read less

This was the best experience ever. The staff are amazing. The breakfast was the best we have ever had, there is nothing that you cant get here, even if you... Read more

This was the best experience ever. The staff are amazing. The breakfast was the best we have ever had, there is nothing that you cant get here, even if you do not see it, they will always get whatever you need. The staff at breakfast make this possible by catering to our every whim, from the manager Thayob to Ahmad Ungklang who was our server.....they made sure all our needs were met and more. The staff at the executive lounge were all amazing as well, always there to assist. Hannah at the Honors counter always made sure that we were well taken care of. Best experience ever.👌 Read less

Most beautiful. The view from my window is spectacular. Friendky staff. Breakfast there is a wide range of food catering for every taste and culture. Room are spacious, clean. Definitely... Read more

Most beautiful. The view from my window is spectacular. Friendky staff. Breakfast there is a wide range of food catering for every taste and culture. Room are spacious, clean. Definitely recommend this hotel to family Read less

Amazing hotel, food was so yummy and service was very great ever, Thank you Mr. Arif and Mr. Tariq for making amazing experience, as usual my best stop in Makkah... Read more

Amazing hotel, food was so yummy and service was very great ever, Thank you Mr. Arif and Mr. Tariq for making amazing experience, as usual my best stop in Makkah Conrad, by food & service, stays and the important part “staff “is so helpful, hotel is very clean and elegant. Thank you for your management! 10/100000Star for your hospitality Mr. ARIF your the best that makes me keep coming . Thank you indeed Read less

Hotel is of a very high standard with peace, calm & tranquility. Staff are amazing, polite, smiling, and ever helpful. Just one bit of advice, in order to keep hotel... Read more

Hotel is of a very high standard with peace, calm & tranquility. Staff are amazing, polite, smiling, and ever helpful. Just one bit of advice, in order to keep hotel up to date, touch up and maintenance to the rooms on a regular basis. Location perfect and I would certainly come back with my family next time. Well done and keep up the good work. Read less

Great location, walking distance to AlHaram with a shopping mall attached to it. Staff are professional and helpful. The breakfast buffet is amazing with a big selection. The rooms require... Read more

Great location, walking distance to AlHaram with a shopping mall attached to it. Staff are professional and helpful. The breakfast buffet is amazing with a big selection. The rooms require extra attention from maintenance to housekeeping to amenities. This hotel is more convenient for families with young kids. In my opinion the Hotel is 5 stars, the room is 3.5 stars Read less

One of the finest hotels, including spacious rooms and top-notch services. The breakfast was amazing and offered an assortment of food and beverages. If you request for something that isn't normally offered,... Read more

One of the finest hotels, including spacious rooms and top-notch services. The breakfast was amazing and offered an assortment of food and beverages. If you request for something that isn't normally offered, they will prepare it for you. Every single member of the staff was friendly and accommodating. Gate 79 can be reached on foot in approximately one minute, and there are numerous fast food outlets and restaurants all around. The overall experience was really comfortable, and staying here is highly recommended. Read less

We had an amazing experience at this hotel. Our suite was beautiful with stunning high end finishes. Ahmed at the front desk checked us in. He was extremely welcoming and... Read more

We had an amazing experience at this hotel. Our suite was beautiful with stunning high end finishes. Ahmed at the front desk checked us in. He was extremely welcoming and gracious. I have never seen such amazing hospitality. The breakfast buffet in the morning was absolutely fantastic. The array of choices and different options were unbelievable, there was not a single thing your heart could wish for and was not available. Our 4 day stay was very memorable and I will always return back to Conrad Makkah. Read less

Staff and service is amazing. Rooms are nice and clean. However it's time update few of the features. Breakfast was good. Habibullah at the breakfast is like your long lost... Read more

Staff and service is amazing. Rooms are nice and clean. However it's time update few of the features. Breakfast was good. Habibullah at the breakfast is like your long lost friend. I really enjoyed his company everyday he would come to my table and ask for anything I needed. I know that's his job but I really like that gesture. My kids really missed raffles. Nice place to stay. Read less

We loved our stay at Conrad during Hajj 2019. Spotlessly clean, beautiful hotel with excellent food. Most importantly it’s location to the kaba made coming quickly for a bathroom break... Read more

We loved our stay at Conrad during Hajj 2019. Spotlessly clean, beautiful hotel with excellent food. Most importantly it’s location to the kaba made coming quickly for a bathroom break very convenient. What I want to know is what perfume they use in the rooms/hallway and where I can purchase it! It was so lovely and will make me remember my days during Hajj Read less

Really the hotel is amazing and so luxury and clean. The executive room was very big and have partial haram view. The room has two big king size beds with... Read more

Really the hotel is amazing and so luxury and clean. The executive room was very big and have partial haram view. The room has two big king size beds with sofa. Room equipped with all required accessories and amenities. Staff were too friendly. Few steps from holy mosque. Read less

A very beautiful hotel, more than wonderful, everything is good, from the first services to the comfortable view, the food is very delicious and delicious. I thank everyone who contributed... Read more

A very beautiful hotel, more than wonderful, everything is good, from the first services to the comfortable view, the food is very delicious and delicious. I thank everyone who contributed to making the hotel this luxury and elegance. It was a very nice experience, one of the most beautiful and luxurious hotels in Makkah, and all the workers are organized and caring. Thank you.💕💕💕 Read less

Excellent staff and service. Check in was easy at the Hilton Honors desk. Mohammad Al Sini at the reception to the lounge was exceptionally friendly and accommodating. The cleaning staff... Read more

Excellent staff and service. Check in was easy at the Hilton Honors desk. Mohammad Al Sini at the reception to the lounge was exceptionally friendly and accommodating. The cleaning staff were courteous and did their job so well. I’d recommend Conrad Hilton to anyone. Read less

All was best, the front desk was helpful, the guards was friendly. The food was great.. Walking distance to Makkah. Only their room service a bit slow (maybe because the... Read more

All was best, the front desk was helpful, the guards was friendly. The food was great.. Walking distance to Makkah. Only their room service a bit slow (maybe because the large number of customers) Read less