Ramadan Umrah Package 2024

My daughter went there and the hotel room had a VARIETY of bugs and even the second room they moved her too had bugs, and stains on the bed (sweat?... Read more

My daughter went there and the hotel room had a VARIETY of bugs and even the second room they moved her too had bugs, and stains on the bed (sweat? urine?). The breakfast room had bugs, stains and smelled terrible she thought she was going to be sick and get diseases from being there. She was there dec 2025 and left to another hotel immediately. Oh also the beds had short curly hairs (pubic hairs??!!) When she told them that there was bugs he laughed and said it was flies THOSE WERE NOT FLIES Read less

the only problem with the location is that it’s uphill and cars aren’t available 24/7 so sometimes we had to walk up in scorching heat. it was very close to... Read more

the only problem with the location is that it’s uphill and cars aren’t available 24/7 so sometimes we had to walk up in scorching heat. it was very close to the haram though alhamdulilah walking down and going to the masjid took about 4-5 minutes. our room was decent sized but there was no ventilation and no windows so you couldn’t tell the time and it was an absolute nightmare. it was clean though and the bathroom was okay. no bugs or anything which was a relief. we didn’t require any services. Read less

The worst restaurant hotel ever, please make a big room of restaurants, dont you think how could us wanna eat while the situation like this??? Expand or find or make... Read more

The worst restaurant hotel ever, please make a big room of restaurants, dont you think how could us wanna eat while the situation like this??? Expand or find or make or anything else so the queue not long and there a space to SIT. Even its so hard to move bcs no space, so small. Worst! Please renovate YOUR RESTAURANT. So BAD The shower so bad, didn’t work properly Read less

The worst experience ever, Very poor hygiene, Smelly Rooms & very very Old, Broken Bath, No air conditioner, Very High hill so you will do cardio for your entire Journey.... Read more

The worst experience ever, Very poor hygiene, Smelly Rooms & very very Old, Broken Bath, No air conditioner, Very High hill so you will do cardio for your entire Journey. noisy rooms due to other Hotels air conditioners that will be next to your Window 24/7 Non stop, if you book here you will suffer. Read less

Very difficult access for cars by road. No parking offered. Years in customer service yet not a word of spoken English at reception. Rude and unfriendly. No working wifi. No... Read more

Very difficult access for cars by road. No parking offered. Years in customer service yet not a word of spoken English at reception. Rude and unfriendly. No working wifi. No towels. Dirty washrooms. 30 years old Air Conditioners making noise as if a truck is parked in the bedroom. Had issue with my car and despite having vacant parking they didn't let me park. I had to exit the area and it took me 1.5 hours to get back in same area as police won't allow entering. Heartless humans not caring about humans .. very bad experience. Read less

The hotel is close to the masjid, and they provide transport to main street because its on a Hill for anyone who cant walk uphill/downhill for free. I dont suggest anyone... Read more

The hotel is close to the masjid, and they provide transport to main street because its on a Hill for anyone who cant walk uphill/downhill for free. I dont suggest anyone to go to this hotel, they have very dirty rooms, not cleaned, toilet smells, AC is bad, no sound proofing at all, and if someone cooks in other room you can smell it in your own room. No food provided by hotel. And WIFI is very very bad, it doesnt work. Bed is very small and short and uncomfortable. Unfriendly staff Read less

This hotel is situated off the road that leads to Aziziah. It’s on top of a hill in Ajyad. I went from the UK with my wife and 3 boys (10,6,1)... Read more

This hotel is situated off the road that leads to Aziziah. It’s on top of a hill in Ajyad. I went from the UK with my wife and 3 boys (10,6,1) in December 2022. The rooms weren’t great, in particular the bathroom. The service was terrible. I know it’s a 3 star so I’m not expecting the world, but I’m talking about basics. We had to ask for toilet tissue and even then not getting it. When we asked for room service (after 2/3 days) it seemed like it’s a big burden on them. The service staff didn’t want me to tell reception about the issues. Seems like when I did they got a telling off. Check out day reception staff was calling us multiple times in order to tell us to leave. This was shortly after check out and it’s quite normal to take a bit longer to bring down luggage etc. Please be mindful if staying here with elderly or very young ones. Although the hotel provides a shuttle, it’s very hard to get hold of one especially when going up the hill. Either they don’t know you’re waiting at the foot of the hill or when they do come down people are scrambling to get on. Overall, the hotel is passable. Location is good as you can get to Haram in less than 10 minutes easily. 6/7 minutes when not busy. I’d stay again if alone or with friends. Not with family. Read less

Shaza Regency Plaza Hotel, Madinah truly offers a wonderful 5-star experience. The hotel is beautiful, elegant, and very comfortable, with excellent facilities and a calm atmosphere that makes it perfect... Read more

Shaza Regency Plaza Hotel, Madinah truly offers a wonderful 5-star experience. The hotel is beautiful, elegant, and very comfortable, with excellent facilities and a calm atmosphere that makes it perfect for families visiting Madinah, especially for Umrah. The rooms are very clean, spacious, and comfortable. Everything is well maintained, and the overall cleanliness and attention to detail make the environment very relaxing and pleasant. One of the highlights was the Sahoor buffet. The food was fresh, very tasty, and there was a great variety of options. Everything was well prepared, and the quality of the meals was excellent. Special appreciation to Mr. Rashid for his outstanding service. He served very generously during Sahoor and made sure everything was perfect. His kindness and hospitality really made the experience even better. Overall, a great and comfortable 5-star experience. Highly recommended for families visiting Madinah. Read less

Thanks to all hotels staff and worker for exceptional service. Theres is not even a thing that i didnt like in this hotel. Everything is super nice i felt very... Read more

Thanks to all hotels staff and worker for exceptional service. Theres is not even a thing that i didnt like in this hotel. Everything is super nice i felt very comfortable through out my stay. Room is nice bed is nice the location is super good very near to the entrance of masjid Nabawi (gate 333) . A guy named Ghulam is being superr helpful and making sure we got all we need thru out the stay. Would definitely repeat l this hotel again if we were to visit Medina again .insyAllah. Read less

Shaza Regency Plaza Hotel, Madinah truly reflects a 5-star standard in every way. The hotel is beautiful, elegant, and very comfortable, with excellent facilities and a calm, welcoming atmosphere that... Read more

Shaza Regency Plaza Hotel, Madinah truly reflects a 5-star standard in every way. The hotel is beautiful, elegant, and very comfortable, with excellent facilities and a calm, welcoming atmosphere that makes it ideal for families visiting Madinah, especially for Umrah. The rooms are very clean, spacious, and comfortable. Everything is well maintained, creating a relaxing and pleasant environment. The overall cleanliness and attention to detail really stand out. The food is one of the highlights. The buffets offers a great variety of options, and the meals are fresh and very tasty. A big thank you to the talented chefs for their hard work and dedication, the quality and flavour of the dishes are truly impressive. Special thanks to Mustafa and Rashid for their excellent service to the customers. They are professional, kind, and attentive, always ready to assist with a smile. Their hospitality adds great value to the overall experience. Overall, it offers a wonderful and comfortable 5-star experience and is highly recommended for families visiting Madinah. Read less

Amazing Stay – Exceptional Service! We had an awesome experience at the Regency Place. The staff on Floor 10 truly made our stay unforgettable. Special thanks to Ghulam Mohammad, Rakib, and... Read more

Amazing Stay – Exceptional Service! We had an awesome experience at the Regency Place. The staff on Floor 10 truly made our stay unforgettable. Special thanks to Ghulam Mohammad, Rakib, and Mamon for their outstanding service. They went above and beyond to check on everything we needed, always attentive, professional, and genuinely caring. Their hospitality made us feel welcomed and well looked after throughout our stay. Because of their exceptional service, this hotel will definitely be our choice again. Highly recommended, and we will absolutely be coming back! Read less

I went through reviews before and some people are really mean, the service is excellent. Everyone is smiling in your face, giving you a hope all will be good and... Read more

I went through reviews before and some people are really mean, the service is excellent. Everyone is smiling in your face, giving you a hope all will be good and welcoming feeling. My agency booked me a hotel within the same company, and at that previous lobby I was waiting for room, and could see that staff at reception no smile, no care, and concierge were racist and not helpful at all, with crowd and an elevator that go stuck and Engineer that take 20 min to come to fix it, so i got scared and asked my agency to chance hotel, and even if I had to pay some difference I never regret it. The receptionist Abdullah and Abdulrahman had a very good customer care. Lobby even with crowed was managed properly and welcoming drinks was available. Room service options and promotions are to take, no point to eat outside trust me, you pay same at the hotel with good portion and service and very delicious food either broasted chicken, or the meat byriani, so delicious. The breakfast has many options and egg live station, and the manager was going everywhere to check that things are smooth, during crowd today they opened buffet in 1st floor plus the M floor and it was well organized as well. Last and not least, housekeeping in our floor 2nd was good and willing to assist. Again with a genius smile. Thank you everyone for the effort you making. This does not go un-noticed. Keep it up as this is 5 stars service even if hotel got downgraded to 3. With such service you surely can make it 5. Read less

​This hotel currently operates at a three-star level. The rooms are well-maintained and the breakfast options are enjoyable. However, a significant area for improvement is the customer service. The response time... Read more

​This hotel currently operates at a three-star level. The rooms are well-maintained and the breakfast options are enjoyable. However, a significant area for improvement is the customer service. The response time via WhatsApp is notably slow, often requiring guests to send multiple reminders to get a reply. This poor communication creates a frustrating guest experience. I also experienced a lack of responsiveness when trying to contact the hotel by phone during business hours today (24-08-2025). Prompt and reliable customer service is essential for a more positive stay. Read less

This hotel in Madinah truly stands out as one of the best options available. Its convenient location, just a short walk from Al Masjid an Nabawi, makes it even more... Read more

This hotel in Madinah truly stands out as one of the best options available. Its convenient location, just a short walk from Al Masjid an Nabawi, makes it even more special. I want to extend my heartfelt gratitude to Mr. Riaz Hussain and Mahamoud, who went above and beyond with their exceptional service. Their kindness and support made my stay much more enjoyable. I did encounter a small issue with the wifi range, as it was a bit challenging to connect from my room. However, I'm grateful to the team for addressing this concern so promptly and ensuring a smoother experience. Overall, it was a wonderful stay, and I appreciate the staff's efforts. Read less

The hotel is overpriced their service isn't top notch and doesn't give you that luxury feel, they are only charging this much due to being nearer to Haram (10 min... Read more

The hotel is overpriced their service isn't top notch and doesn't give you that luxury feel, they are only charging this much due to being nearer to Haram (10 min walk); the internet service is going to give you a headache (literally it's that bad). The rooms smell of cigarettes and the pillows and bedcovers are just dirty, they don't give a nice feel at all. The pillows are too hard aswell I was literally using the extra blanket in the room as a pillow for the 8 days I stayed here. Overall, I wouldn't recommend this to anyone really, never booking this again. PS. Don't fall for the pictures they have posted, the real thing is quite different. Read less

Clean The hotel is clean and easy to deal with. I asked to change the room to another one and they changed it. The staff are cheerful and helpful, especially... Read more

Clean The hotel is clean and easy to deal with. I asked to change the room to another one and they changed it. The staff are cheerful and helpful, especially Subaih. Thank u Read less

I feel this hotel in needs to upgrade in many ways as I been told that all rooms have this bath tub showers which is not up dated... Read more

I feel this hotel in needs to upgrade in many ways as I been told that all rooms have this bath tub showers which is not up dated as a walk in shower is more suited because I see lots of guests elderly and on the bath tub showers one fall or slip is dangerous no rail to hold so hope the hotel changes this. As fir other we are 3 guests and have only two cups fir tea or coffee and when asked I was told each rooms has 3 lol like a joke toilet paper u are given two gir 3 or more people another joke tea bags same 2 3 or more that the amount of tea bags and sugar u get reading all reviews there is lots of improvement to be done overall from management to bell boy ethics service communication and humility I been here and I see lots of tourists but they are elderly they need guidance so staff need to know language and knowledge to handle it care fir elderly people. Read less

It was awful. The rooms were a disgrace. I am currently staying at this hotel and there has been constant issues the second we checked in. The entire room smelt... Read more

It was awful. The rooms were a disgrace. I am currently staying at this hotel and there has been constant issues the second we checked in. The entire room smelt of cigarettes despite asking for assistance from staff. We asked to change rooms yet there was the same situation. The bathroom was horrible with mould marks everywhere. Clearly nothing has been cleaned before we came in because the floors and the doors were very dirty. The shower was absolutely disgusting, the water kept falling out everywhere. The toilet seat broke which we had to call housekeeping for and yet there was issues with it. Hygiene levels need to be improved immediately as we felt very uncomfortable from the very beginning. There is very limited supply of products. In a 4 guest bedroom, they only provide one toilet tissue and when asked for more they always get very hesitant. This is for sure not a 5 star hotel it is more a 1 star. Read less

- If cleanliness and comfort matter to you, do not stay here- The only positive aspect of this hotel is its location—everything else was a complete disaster. The staff were uninterested... Read more

- If cleanliness and comfort matter to you, do not stay here- The only positive aspect of this hotel is its location—everything else was a complete disaster. The staff were uninterested and unhelpful, providing little to no assistance throughout our stay. The rooms were in an appalling state. The bathrooms were outdated, dirty, and barely functional, with showerheads that hardly worked. The mattresses were filthy, and, to make matters worse, several members of our group ended up covered in bed bug bites. The entire hotel had an unpleasant, stale odor that made it difficult to relax. We requested a room change due to a strong fishy smell in the first room, only to be moved to another room where we experienced the bed bug infestation. If cleanliness, comfort, and decent service matter to you, avoid this hotel at all costs. While the location is convenient, nothing else about this place is worth the stay. If I could give it zero stars, I would. It's a shame, because this was once a very good hotel. Read less

I’ve had the best experience in Shaza back in October. I’m very surprised to see the recent negative reviews though. I booked it from booking dot com and had no trouble... Read more

I’ve had the best experience in Shaza back in October. I’m very surprised to see the recent negative reviews though. I booked it from booking dot com and had no trouble paying at the property. Our quad room was spacious, clean and new looking. We were greeted with juices and check in was swift. We were also given complimentary fruit platter on arrival. I thought it was a one time thing only but they delivered another fruit platter to our room two days later again which was a nice surprise. The staff was super friendly and welcoming. We got our rooms cleaned whenever we wanted. The breakfast buffet was really lovely too. They have live egg station but no pancakes one. Although pan cakes and french toasts are available in buffet everyday. Karak tea was being offered by a very friendly waiter everyday who made friends with my teenage son and made sure my mum got hot tea every morning. The customer relation desk lady (forgot the name) used to call us on our room telephone to check up on us every day and to see if we needed anything. In short I absolutely loved staying there and will book it again in a heartbeat as it’s only 5-6 minutes straight walk to the gate 333/334/335. Read less

I had an amazing experience at Shaza Regency Hotel in Madinah, thanks to the incredible cleaning staff—Md Baijid Mia, Sumon Vai, and Emon Rana. They were ever helpful, always ensuring... Read more

I had an amazing experience at Shaza Regency Hotel in Madinah, thanks to the incredible cleaning staff—Md Baijid Mia, Sumon Vai, and Emon Rana. They were ever helpful, always ensuring that everything was spotless and well-maintained. Their attention to detail in cleaning was truly impressive. More than that, they were extremely respectful, kind, and professional, always greet us with a warm attitude. It’s clear that they take pride in their work, and I truly appreciate their efforts. Exceptional service from exceptional people! Also thank you to the amazing restaurant staff who have been nothing but helpful throughout our stay Mohamed GABR and Lokman. Read less

I stayed at this hotel for six days, and overall, it was a pleasant experience. The room size was good, especially for a group of four. We had a four-bed room,... Read more

I stayed at this hotel for six days, and overall, it was a pleasant experience. The room size was good, especially for a group of four. We had a four-bed room, which we converted into a master bedroom, and it provided us with ample space, even for dining in between. The location is also convenient, as it takes around 5 to 6 minutes to reach the Haram. I wouldn’t call it a bad hotel at all, and it served its purpose well for our stay. Read less