Rabi Al Awaal Umrah

We had a very good stay at Makarem Ajyad Hotel during our visit to Makkah. The location is excellent and very close to Al Haram. We faced some problems with our... Read more

We had a very good stay at Makarem Ajyad Hotel during our visit to Makkah. The location is excellent and very close to Al Haram. We faced some problems with our travel agency in Morocco (Mekroy Travel), but the hotel staff handled everything professionally and managed to resolve the situation quickly, which we truly appreciated. Special thanks to Ryad, the Assistant Housekeeping Manager, for his kindness and professionalism, and also to Chef Charaf Eddine and the food team for the very good meals throughout our stay. The staff really made our experience comfortable and enjoyable. Highly recommended. Read less

So many reasons to prefer it over the elite hotels in front of the Haram. Firstly, it's a proper 5 star hotel, but not a mega sized hotel, therefore not crowded... Read more

So many reasons to prefer it over the elite hotels in front of the Haram. Firstly, it's a proper 5 star hotel, but not a mega sized hotel, therefore not crowded at all, extremely easy to get in and out of. 5 fast elevators, and I never saw any of them being overcrowded. The location is excellent, about 5-6 minutes walk to King Abdul Aziz gate. The breakfast was one of my favorites, lots of varieties, different types of breads, fruits and veggies, continental, middle eastern, south Asian, east Asian, so many different cuisines to choose from. The rooms were spacious and had amenities like iron, electric kettle, coffee maker, refrigerator. Bathroom was also spacious and had all the relevant stuff. Lastly, the staff and level of service was excellent. The response on our requests was rapid and efficient. Highly recommended. Read less

مَا شَاءَ ٱللّٰهُ‎ (mā šāʾa llāhu, “what God wills”) very close to King Abdul Azeez gate and Safa exit. Service and food were excellent. Rooms and staff was really nice. Beds were... Read more

مَا شَاءَ ٱللّٰهُ‎ (mā šāʾa llāhu, “what God wills”) very close to King Abdul Azeez gate and Safa exit. Service and food were excellent. Rooms and staff was really nice. Beds were comfortable. Would definitely recommend this for future states. The only negative is if you are towards the street side and on the lower like fourth floor on down, you’re gonna hear the horns from the cars so better to get a room facing the north or the Kabba so you don’t have to listen to the horns from the cars Read less

Makarem Ajyad Makkah is a very good hotel with an excellent location, very close to Haram, making it very convenient for Umrah and prayers. The room stay was comfortable, and... Read more

Makarem Ajyad Makkah is a very good hotel with an excellent location, very close to Haram, making it very convenient for Umrah and prayers. The room stay was comfortable, and the breakfast was good. Special thanks to the housekeeping team for their quick and prompt response to all requests. In particular, Mr. Nizam Uddin and Mr. Masood provided professional, helpful, and attentive service for Room 801. Their support made a positive difference during the stay. Highly recommended for guests looking for comfort and proximity to Haram. Read less

We had a lovely stay in the deluxe suite as it's ideal for a family. There was an issue with the booking but it was resolved by the reservation manager... Read more

We had a lovely stay in the deluxe suite as it's ideal for a family. There was an issue with the booking but it was resolved by the reservation manager Abdullah efficiently and to our satisfaction. The house keeping staff were helpful and provided us with items we needed. Read less

wonderful hotel. Rooms are clean, comfortable, and excellent service. Special thanks to staff member Javed Ahmed for his outstanding hospitality. he truly went above and beyond. I believe such dedication... Read more

wonderful hotel. Rooms are clean, comfortable, and excellent service. Special thanks to staff member Javed Ahmed for his outstanding hospitality. he truly went above and beyond. I believe such dedication deserves recognition. Highly recommend this hotel! Read less

The hotel is good, the room is nice, and the food at the restaurant is delicious. However, I kindly request that the issues regarding maintenance and cleanliness be addressed. I would... Read more

The hotel is good, the room is nice, and the food at the restaurant is delicious. However, I kindly request that the issues regarding maintenance and cleanliness be addressed. I would also like to extend my sincere thanks to Miss Haneiyah and Mr. Salem from the Food & Beverage Department, as well as Mr. Rami from the Reception for their excellent service. Read less

No doubt, location is great. Staff from reception to dining very friendly and professional. Rooms are little small very very clean. Breakfast is great. Our stay was pleasant as whole family... Read more

No doubt, location is great. Staff from reception to dining very friendly and professional. Rooms are little small very very clean. Breakfast is great. Our stay was pleasant as whole family loves it. Inshallah we will stay again. Try to respond guests’ email with effective communication. Please keep the high standard. Thanks Aftab Ahmad Read less

It was one of my best stays in Makkah. The rooms are very comfortable with spacious washroom. All the basic equipments are available in the room. Location is excellent, only... Read more

It was one of my best stays in Makkah. The rooms are very comfortable with spacious washroom. All the basic equipments are available in the room. Location is excellent, only 4/5 minutes walk from the hotel to the Haram entrance gate. The staffs are very responsible & helpful. The guard helped us a lot with the parking. The bellman nazrul & mannan r recommendable. InshaAllah will visit the hotel again. Read less

Very good service and hotel over all. It was very clean and the staff was very kind too. We had a nice and pleasant stay at the hotel. Special recognition... Read more

Very good service and hotel over all. It was very clean and the staff was very kind too. We had a nice and pleasant stay at the hotel. Special recognition to the restaurant's chief, the food was great ! Thanks again for everything. Read less

Stay away at all costs. Very very dirty. The reviews on here are lies. No fresh coffee for breakfast. Charging 25 sar for a coffee at the coffee shop. Found... Read more

Stay away at all costs. Very very dirty. The reviews on here are lies. No fresh coffee for breakfast. Charging 25 sar for a coffee at the coffee shop. Found a cockroach in my room. Carpet is extremely dirty. About 15 min walk to haram. Very overpriced hotel. Definitely not a 5 star hotel. Cleaning staff tried their best, and was very nice. But no use when the hotel carpet is very dirty and smells. This hotel needs to buy new carpets. Read less

The room is spacious. The staff and services are good. So far, staying here very pleasant and thanks to Shafiq and Shahar for the cleaning and housekeeping services. With a... Read more

The room is spacious. The staff and services are good. So far, staying here very pleasant and thanks to Shafiq and Shahar for the cleaning and housekeeping services. With a good attitude and friendly makes my stay more comfortable. The location is also not far yet not that close to Masjid. Alhamdulillah Read less

I had a pleasant 2-day stay at Makarem Ajyad Makkah Hotel. The room was comfortable, clean, and well-maintained, providing the perfect place to relax after a long day. Breakfast at the... Read more

I had a pleasant 2-day stay at Makarem Ajyad Makkah Hotel. The room was comfortable, clean, and well-maintained, providing the perfect place to relax after a long day. Breakfast at the Zamzam Buffet was a highlight of my stay. The variety of dishes was impressive, and the service from the waitstaff was excellent. The dining area was spotless, and the team maintained a high level of hygiene while being friendly and welcoming throughout. The lobby was a bit crowded at times, but it’s understandable given the hotel’s prime location and popularity. However, the complimentary station of snacks and drinks in the lobby was a fantastic touch. A big thanks to the chef and the team for this thoughtful gesture. it truly enhanced the experience. Overall, I enjoyed my stay and would highly recommend this hotel for its comfort, excellent service, and attention to detail. Read less

Here's a review about my stay at the Ajyad Makareem Makkah hotel: I recently had the pleasure of staying at the Ajyad Makareem Makkah hotel, and I must say it was... Read more

Here's a review about my stay at the Ajyad Makareem Makkah hotel: I recently had the pleasure of staying at the Ajyad Makareem Makkah hotel, and I must say it was an incredibly enjoyable experience. The hotel's location is superb, with only a 5-minute walk to the Masjid al-Haram gate, making it extremely convenient for performing Umrah. The hotel staff were incredibly friendly and helpful, particularly Rofiq ,Tofazzul, and Saiful Islam , the housekeeping staff member, who stood out for his exceptional warmth and hospitality. I truly appreciated the service provided by Rofiq and the rest of the staff. The hotel rooms were also spacious and clean, providing a comfortable and relaxing atmosphere during my stay. The facilities provided were comprehensive and adequate. I thoroughly enjoyed my stay at the Ajyad Makareem Makkah hotel and hope to have the opportunity to stay again on my next Umrah journey. I highly recommend this hotel to anyone planning to perform Umrah or visit Makkah. Read less

This hotel was bad. I have no idea where they got their 5-star rating from. The only good thing is the bedding. Everything else was disappointing. The rooms are old, the... Read more

This hotel was bad. I have no idea where they got their 5-star rating from. The only good thing is the bedding. Everything else was disappointing. The rooms are old, the common areas aren’t very clean, and the reception is chaotic—I waited almost an hour for my room. There’s no parking, the bathrooms smell bad when using water. At breakfast, flies are all around you while eating. For the high price, I deeply regret not choosing the Hyatt Regency next door, which looked much better for a similar rate. I hesitated until the last minute… Definitely not a hotel I recommend. Read less

I enjoyed my stay at this hotel. The walking distance to Masjid Haram was convenient and not too tiring, and the hotel was clean and well-maintained. However, I would like to... Read more

I enjoyed my stay at this hotel. The walking distance to Masjid Haram was convenient and not too tiring, and the hotel was clean and well-maintained. However, I would like to suggest that the management provide more staff to assist with luggage during check-in and check-out. When I checked out, I requested assistance three times, but unfortunately, no one came to help. This was quite inconvenient, especially for guests with heavy luggage. I hope the hotel improves its service in this regard to enhance the guest experience. Read less

I stayed at this hotel for 5 days during Hajj time. The food was amazing. They had different cuisines and good quality food. Cleaning service was good as well. Employee... Read more

I stayed at this hotel for 5 days during Hajj time. The food was amazing. They had different cuisines and good quality food. Cleaning service was good as well. Employee Muhammad Saeed took our feedback and provided the food that we asked for. Everyone has good manners and I would give it a 5/5 experience. Also the location is so close to the Haram so it is very convenient to go their often. Read less

This is my 2nd stay in Makarem. I have really enjoyed my experience. Everything from check in to rooms to breakfast has been spot on. Room service by Br Amirul and... Read more

This is my 2nd stay in Makarem. I have really enjoyed my experience. Everything from check in to rooms to breakfast has been spot on. Room service by Br Amirul and Br Amam has been exceptional, daily servicing and change of bedding/towels. Would highly recommend this hotel on balance of quality and budget. Read less

I booked last minute in this hotel for 2 nights and I really enjoyed my stay, place is very clean, room spacious, quite, staff so friendly and helpful, they called... Read more

I booked last minute in this hotel for 2 nights and I really enjoyed my stay, place is very clean, room spacious, quite, staff so friendly and helpful, they called to make sure i am happy and asked me if there is anything i need to make me more comfortable 😍, also the place is not far from Haram only 900m which is really great specially when the weather is nice, i was lucky it was very nice cool weather at night. I recommend this hotel, great value for the price and location. Thanks and hopefully see you soon 🙏🏼🥰 Read less

The location is perfect. Wonderful staff, breakfast was amazing. I would definitely stay here again. My room is 3rd floor, Housekeeping staff are absolutely fantastic. Always smiling and helpful. They... Read more

The location is perfect. Wonderful staff, breakfast was amazing. I would definitely stay here again. My room is 3rd floor, Housekeeping staff are absolutely fantastic. Always smiling and helpful. They make you feel so special." Thank you soo much Foysal, Read less

I had a long stay in Mecca in this hotel’s suite room with my family. It was a pleasant and luxurious stay. Haram is within walking distance of 5minutes. Special... Read more

I had a long stay in Mecca in this hotel’s suite room with my family. It was a pleasant and luxurious stay. Haram is within walking distance of 5minutes. Special mention to Joshim from service staff who made sure our stay here was very comfortable every day. I would definitely recommend the hotel due to the location and my experience with the service. Thanks! Read less

Nice hotel. Close to Haram. Staff helpful and polite. Rooms lovely. Not a big hotel in comparison to others. But well run . surprisingly keen to provide good customer service... Read more

Nice hotel. Close to Haram. Staff helpful and polite. Rooms lovely. Not a big hotel in comparison to others. But well run . surprisingly keen to provide good customer service unlike most in Saudi! Breakfast needs work. Was a bit disappointing. Read less

We had a double room. The decor is modern and stylish. The room is very comfortable and large. Good bathroom too with an excellent rain shower. The coffee shop behind... Read more

We had a double room. The decor is modern and stylish. The room is very comfortable and large. Good bathroom too with an excellent rain shower. The coffee shop behind the reception area has an excellent range of sandwiches, cakes and drinks. Nice shops for dates, perfumes and abaya over there as well Read less

Very comfy for the room. Experienced with two children 10 and 9 years old were we have Umrah on August 2022. They were happy. But, need improve for the menu variety. Overall,... Read more

Very comfy for the room. Experienced with two children 10 and 9 years old were we have Umrah on August 2022. They were happy. But, need improve for the menu variety. Overall, with good quality of bed and room, we can took a good rest while we have Umrah Read less

I came here in group. Luckily my room is the best one while the others in my group were put in the other building (old building, behind the new one).... Read more

I came here in group. Luckily my room is the best one while the others in my group were put in the other building (old building, behind the new one). The condition at the old building was chaos (the table & chair arranged like warehouse, and also no bed at the other room). Terrible. But the condition in my room was perfect! So i was confused to rate this hotel 😂😅 Read less

Had the night set menu which was a lot of food but wonderful, especially the lentil soup! Hassan was great, super friendly and inviting. Would definitely eat at the hotel... Read more

Had the night set menu which was a lot of food but wonderful, especially the lentil soup! Hassan was great, super friendly and inviting. Would definitely eat at the hotel restaurant again! Read less

It's a very good experience . stuff there are very friendly and helpful. sure like in your house every thing you want you find directly. all stuff are excellent especially... Read more

It's a very good experience . stuff there are very friendly and helpful. sure like in your house every thing you want you find directly. all stuff are excellent especially Mr .Riyadh he is a kind person and very helpful he does his best to satisfy his guests sure every year l will book them also the hotel is so near to the Holly Mosque (Al Haram) thank you for all team. Read less

Nice hotel, with clean rooms. Close to Haram. Has shuttle service to a free parking area. Some elevators were not working once in a while. And there was only one shuttle... Read more

Nice hotel, with clean rooms. Close to Haram. Has shuttle service to a free parking area. Some elevators were not working once in a while. And there was only one shuttle bus to the parking area. All other services were good. Read less

First time staying here. Perfect location from haram only few minutes walking. Very friendly staff and nice clean rooms and very spacious. Highly recommend everyone to check it out. Has... Read more

First time staying here. Perfect location from haram only few minutes walking. Very friendly staff and nice clean rooms and very spacious. Highly recommend everyone to check it out. Has car parkings prayer room. Read less

Ramadhaan 2026 I received an immaculate service, alot of credit goes to the staff from bell boys to the lads on room service duty. They ensured all my requests were dealt... Read more

Ramadhaan 2026 I received an immaculate service, alot of credit goes to the staff from bell boys to the lads on room service duty. They ensured all my requests were dealt with well. But i must name Shahad Alrefaei who is the guests relations Manager who ensured our stay was perfect and my mother and father were happy whilst we stayed here. We will be back again many times InshaAllah. Jazakallah khair Read less

Pros: Great location (best feature of the hotel - very near to the Haram entrances for ladies and men. Also near the market in case you needed anything), very... Read more

Pros: Great location (best feature of the hotel - very near to the Haram entrances for ladies and men. Also near the market in case you needed anything), very friendly staff, clean and neat Cons: very small rooms (I've heard that many hotels in Al Madina have small rooms). It wasn't easy to move in the room without bumping into furniture or hopping around it Breakfast buffet (not Ramadan buffet) had a lot of varieties but not the best taste Biggest challenge was that the rooms weren't elderly-friendly (they use old bath tubs not shower boxes which was very hard for my elderly mom to use it to shower or even for ablution. Even the sinks are high with sharp edges which wasn't the easiest to use The bed mattresses were high and not comfortable Read less

Millennium Al Haqeeq in Madinah was an excellent stay. The rooms were clean, spacious and very comfortable. The staff were welcoming and helpful throughout our stay, always ready to assist... Read more

Millennium Al Haqeeq in Madinah was an excellent stay. The rooms were clean, spacious and very comfortable. The staff were welcoming and helpful throughout our stay, always ready to assist with any requests. The hotel is close to the Haram which made it very convenient for prayers and Ziyarah. Overall, a peaceful and pleasant experience , I would definitely stay here again. And the breakfast is amazing Read less

We stayed at Room 810 and overall we had a really positive experience, mainly because of the amazing service from the staff. Everyone was extremely kind, respectful, and genuinely helpful... Read more

We stayed at Room 810 and overall we had a really positive experience, mainly because of the amazing service from the staff. Everyone was extremely kind, respectful, and genuinely helpful throughout our stay. My mother wasn’t feeling well during our visit, and one of the housekeeping team was so thoughtful, he kept checking in, asking about her health, and making sure we were comfortable. That meant a lot to us. The staff really made us feel cared for, not just like guests. We did have a small issue with our room at the beginning, but the team handled it quickly and professionally. Even though the hotel was very busy, they still accommodated us and moved us to a much better room right away, which we truly appreciated. The in-room dining food and breakfast was also great, and the food service staff were very polite and friendly. Thank you to the whole team for your hospitality, we’re very grateful and would definitely recommend staying here. Read less

I recently stayed at this hotel and had a wonderful experience. The service was exceptional from the moment I arrived every staff member was polite, attentive, and genuinely dedicated to... Read more

I recently stayed at this hotel and had a wonderful experience. The service was exceptional from the moment I arrived every staff member was polite, attentive, and genuinely dedicated to making the stay comfortable. They were quick to respond to any request and always carried a friendly attitude, which made a big difference. The food was another highlight. Every meal was fresh, flavorful, and beautifully presented. There was a great variety to choose from, and the quality remained consistently high throughout my stay. Whether it was breakfast, lunch, or dinner, the dishes were well-seasoned and prepared with care. Overall, this hotel impressed me with both its outstanding service and excellent food. I would happily recommend it to anyone looking for a comfortable, enjoyable, and memorable stay. Read less

one of the very best hotels we have been to. Friendly and helpful staff members, excellent food and beverage, very comfortable beds, very near to the masjid, very clean... Read more

one of the very best hotels we have been to. Friendly and helpful staff members, excellent food and beverage, very comfortable beds, very near to the masjid, very clean bathrooms. our first stay there but definitely not the last in shaa Allah. Read less

I had a wonderful experience at the Al Aqeeq hotel. The service was excellent, and I especially want to highlight the professionalism and kindness of the waiter Muhidin. He was... Read more

I had a wonderful experience at the Al Aqeeq hotel. The service was excellent, and I especially want to highlight the professionalism and kindness of the waiter Muhidin. He was attentive, respectful, and made sure everything was taken care of with great care. His service truly enhanced our stay. Thank you! Read less

We had a wonderful stay at Aqeeq Madinah Hotel, especially thanks to the outstanding service from Mr. An Farouq for room 607. From the moment we arrived, we were warmly... Read more

We had a wonderful stay at Aqeeq Madinah Hotel, especially thanks to the outstanding service from Mr. An Farouq for room 607. From the moment we arrived, we were warmly welcomed by the hotel staff, who were exceptionally friendly, polite, and approachable. An Farouq went above and beyond to make sure our stay was comfortable and memorable. His professionalism and kindness truly made a difference. We highly recommend this hotel for anyone visiting Madinah, and we sincerely appreciate the hospitality provided by the entire team. Thank you for making our stay so pleasant! Read less

Went during an extremely busy period. People everywhere but was well managed. The lift service could have been better but understandably slow due to the sheer people movement. The location is... Read more

Went during an extremely busy period. People everywhere but was well managed. The lift service could have been better but understandably slow due to the sheer people movement. The location is perfect for the holy mosque with local food stalls just outside. Read less

We stayed at Al-Aqeeq Hotel in Madinah for the last 10 days of Ramadan 2025 and had a wonderful experience. The location is unbeatable—just a street away from Masjid-e-Nabawi, which... Read more

We stayed at Al-Aqeeq Hotel in Madinah for the last 10 days of Ramadan 2025 and had a wonderful experience. The location is unbeatable—just a street away from Masjid-e-Nabawi, which made access to prayers extremely convenient. The staff throughout the hotel were exceptional—gracious, helpful, and always professional. Our room was clean and well-serviced daily. While some sound from the adjacent room was occasionally audible and elevators got busy during peak hours, these were minor compared to the overall comfort. The food service was a standout—abundant, delicious, and beautifully managed during Suhoor and Iftar. The kitchen and wait staff deserve special praise for their attentiveness and hospitality. This hotel delivers both luxury and spiritual ease, and we are grateful for the care shown during such a blessed time. Highly recommended for anyone visiting during Ramadan or any time of year. Read less

I recently stayed at Hotel Aqeeq in Medina, and while the overall stay was pleasant, the check-in process was very disappointing. I had requested early check-in by emailing and trying to... Read more

I recently stayed at Hotel Aqeeq in Medina, and while the overall stay was pleasant, the check-in process was very disappointing. I had requested early check-in by emailing and trying to contact the hotel in advance, but received no response at all. When I arrived around 10 a.m., I was tired and exhausted from travel. The receptionist told me the room was available, clean, and ready—but I couldn’t check in unless I paid an additional 350 riyals. I explained that I had tried to confirm early check-in beforehand, and i was with my elderly but nobody replied. Still, they insisted I pay. After some back and forth, and only when I pushed and argued, the receptionist spoke to the manager. Eventually, they allowed me to check in for free, but it took a long time and felt unnecessarily difficult . the room itself was excellent—spacious, very clean, and comfortable. The location was good. The overall ambiance of the hotel was good, and even the lift/elevator was smooth and well-maintained. Everything about the stay was great, except for the check-in experience. I hope the management improves communication and customer service at the front desk. A better welcome would have made a big difference. Read less

I have recently stayed in Hotel Aqeeq with my elderly mum. The location is perfect for its close proximity to female prayer area in Masjid-al-Nabawi as well as shopping and... Read more

I have recently stayed in Hotel Aqeeq with my elderly mum. The location is perfect for its close proximity to female prayer area in Masjid-al-Nabawi as well as shopping and nice and clean food options. On top of that, staff here have been exceptionally helpful and kind. Starting from help with the luggage at the arrival to waiting staff at the breakfast area as well as the concierge and lobby staff providing helpful information with local knowledge and advice. The breakfast options were superb. Only downside is the shower area as the water overflows after each shower. Hope the authorities will fix this soon. Otherwise, definitely would love to come back here again and I’ll recommend this hotel to my friends and families. Read less

My parents and I came to Madinah for 3 days. We stayed at Al Aqeeq Madinah Hotel, and we enjoyed our stay. The breakfast buffet was excellent. The pancakes were... Read more

My parents and I came to Madinah for 3 days. We stayed at Al Aqeeq Madinah Hotel, and we enjoyed our stay. The breakfast buffet was excellent. The pancakes were made fresh, and the proportions were great. The fruits were also top quality, especially the sweet melon. The rooms had a cozy view of the other hotels nearby. The amenities such as the sewing kit and slippers were very useful, and were provided abundantly. The Masjid al Nabawi was very close-by and easy to walk to for daily prayers. The room service food for dinner was excellent, and my top highlight for that was the fettuccini spaghetti. The rooms were slightly small, and the bathroom was luxury. The room was cozy and the bed was comfortable. It was a wonderful stay. The service was also great, and room-service was also brought on time. This hotel deserves 5 stars! Read less

We family of 5 stayed here and it was nice, for quad room they give 3 standard and 1 small bed. service boys are too sweet and quick. however i... Read more

We family of 5 stayed here and it was nice, for quad room they give 3 standard and 1 small bed. service boys are too sweet and quick. however i feel hotel is 3 or 4 star not latest as 5 star but still its nice. Read less

The good: Great location. The staff (Masoud and Ismail) are really nice. We checked in early and checked out late without any problems. The bad: There was a window that didn’t... Read more

The good: Great location. The staff (Masoud and Ismail) are really nice. We checked in early and checked out late without any problems. The bad: There was a window that didn’t close and brought in a lot of noise from the AC, but it was partially fixed in our second day. The furniture is outdated and wobbly in some cases. The elevators are too slow as they are overloaded. Sometimes I had to wait around 10 mins. Read less

During my recent stay at the Al Aqeeq Madinah Hotel, I had both positive and negative experiences. Firstly, the hotel's location was very convenient as it was located close to... Read more

During my recent stay at the Al Aqeeq Madinah Hotel, I had both positive and negative experiences. Firstly, the hotel's location was very convenient as it was located close to the Madina Al Munawarman Mosque and there were plenty of stores nearby. This made it easy for me to explore the area during my stay. The hotel's restaurant was also impressive, offering a variety of international food options and most of it was delicious. However, I was disappointed with the front staff of the restaurant. Despite having a package for three people, which included breakfast, lunch, and dinner, they kept mistaking the number of guests in my party. This happened every time we entered the restaurant (and we stayed there for 4 nights) which was frustrating. On the other hand, the hotel's lobby had a small Starbucks store, which was a nice touch. I particularly enjoyed the comfort of the hotel's beds. They were soft and comfortable, and I was able to fall asleep immediately upon lying down. The hotel's size was not too big, the elevator was small and not very effective. This caused a bit of inconvenience, especially during rush hour, as I had to wait a while for the elevator. Feel free to visit my Instagram profile @febtasty for further exploration of my experiences. Read less

This hotel is extortionate for the services they offer. We paid over £3400 for two rooms for five nights. The location is great as it's near the Haram however the... Read more

This hotel is extortionate for the services they offer. We paid over £3400 for two rooms for five nights. The location is great as it's near the Haram however the place is definitely not suitable for people with disabilities. The toilets have no handles on the side for getting up and the most of the furniture in the Badr Suite was old and dilapidated. There was no attempt by the staff to help assist us to deal with the issue of a wheelchair access either. The safe took two days to be reset in order that it could be used. The staff at the reception were not very friendly or approachable either. Read less

Al Hamdulillah The Hotel Location is great very close to Haram (Masjid Al Nawabi). Haram is 2-3 minutes walking distance. Supermarket Bindawood and other amenities very close by. Reception service... Read more

Al Hamdulillah The Hotel Location is great very close to Haram (Masjid Al Nawabi). Haram is 2-3 minutes walking distance. Supermarket Bindawood and other amenities very close by. Reception service could have been better. Requested a Room in the lower floor at the time of the reservation but got in 12th floor. During our stay in 12th floor we met with Housekeeping staff (RoomBoy) Mr Jakir Joy &Johirul who are very caring, responsible, hard working. We are very pleased with their excellent service, a special thanks & credit goes to them. Thanks also goes to Laundry man Mr Safin for his help to get my Laundry done in a short period of time. I do recommend this Hotel and Insha Allah will stay again in the future. Read less

The hotel is okay. The room size is a bit too small for two people. The breakfast menu is good, but don't expect fruit variety. Overall service can be... Read more

The hotel is okay. The room size is a bit too small for two people. The breakfast menu is good, but don't expect fruit variety. Overall service can be improved. The good thing about it is its location. Situated very near one of the women's gates. Read less

It falls short of my expectations, despite being a "five-star" hotel. The water pressure in the toilet is low, and one of the sinks is broken. The food is acceptable... Read more

It falls short of my expectations, despite being a "five-star" hotel. The water pressure in the toilet is low, and one of the sinks is broken. The food is acceptable but not impressive, and there are only a few options available. The housekeeping staff is unquestionably suspicious. He entered our room without our permission, despite the fact that we had displayed a "do not disturb" sign. This will undoubtedly be my first and last stay here. Read less

Don't compare 5-star hotel in Ur country with this one As in Indonesia, it's just like 2-star hotel. The best part of this hotel is very near with Nabawi, and direct... Read more

Don't compare 5-star hotel in Ur country with this one As in Indonesia, it's just like 2-star hotel. The best part of this hotel is very near with Nabawi, and direct to women area. Foods are normal, I don't really eater so not impressive Service routine is "not enough" if I cannot say bad for 5-star.. Read less

Check in was a little disappointing as the staff were not at all welcoming. The rest of the stay was amazing. Cleaning staff and waiters were really great to deal... Read more

Check in was a little disappointing as the staff were not at all welcoming. The rest of the stay was amazing. Cleaning staff and waiters were really great to deal with. It is very close to the haram. Breakfast, lunch and supper was really great. Amazing selection at the buffet. You will save a lot of time eating at the hotel instead of queuing at fast food restaurants or restaurants in the mall. The rooms were not exactly 5 star but on a whole a really awesome place. I would recommend this place and would stay here again. Read less

We had really good experience but somehow some things were missing like the tea coffee mugs were missing...we asked for extra blanket but it was not provided.coffee machine was supposed... Read more

We had really good experience but somehow some things were missing like the tea coffee mugs were missing...we asked for extra blanket but it was not provided.coffee machine was supposed to b der with complimentary capsules for the first day of stay...they said it was out of order..etc But other services like the cooling was not fine when we checked in , it was fixed immediately. Everyone was humble and helpful.. lifts were on a crunch as they kept getting overloaded. Read less

Rooms are 6/10 and service could be better. Location is simply great. Less them 2 mins walk to haram. Some good fast food option are available on the street level immediately... Read more

Rooms are 6/10 and service could be better. Location is simply great. Less them 2 mins walk to haram. Some good fast food option are available on the street level immediately out side the hotel. There is a money exchange right next to the hotel, which is great and very convenient. Staff are friendly but a little slow. Read less

DO NOT BOOK.!!!!!!!!!!!!! It is very bad hotel and does not deserve 5 stars hotel, I stayed here for 3 days so far and no one come to clean the rooms,... Read more

DO NOT BOOK.!!!!!!!!!!!!! It is very bad hotel and does not deserve 5 stars hotel, I stayed here for 3 days so far and no one come to clean the rooms, i called room service from reception i got passed to them, they didn’t understand a word of English ( and you call you self 5 star) The bed smell very bad and itch all the night. The bathrooms water supply has no pressure. I spoke to room service ask for towels and toiletries and it’s been over 2 hours and still not received them. The reception desk employee have so much attitude. They look down on you. A budget hotel will do a better job for the service. I tried to pay for the hotel prior to me coming but they didn’t take the money out my account. When i got to the hotel they charged me extra because of the exchange rate. Plus they never said anything about tax being paid. Absolutely scam artist. Read less

The hotel is less than 5 min walk from Haram. The room is spacious. However, the cleanliness was not as expected, especially the bathroom - given the high price. The... Read more

The hotel is less than 5 min walk from Haram. The room is spacious. However, the cleanliness was not as expected, especially the bathroom - given the high price. The bathroom ceiling and the toilet needed repairing. And, the most annoying thing is that you cannot open the windows. We just came out of a pandemic and no one allowed to open the windows to circulate the air. My whole family got sick because of this issue. Read less