November Tour

I would like to sincerely commend Faisal Ahmed and Fairuz Ali for their outstanding service at Hilton Suites Saudi Arabia. Their professionalism, attention to detail, and consistently high standard of... Read more

I would like to sincerely commend Faisal Ahmed and Fairuz Ali for their outstanding service at Hilton Suites Saudi Arabia. Their professionalism, attention to detail, and consistently high standard of cleaning truly stood out during my stay. They were always courteous, efficient, and willing to assist, ensuring everything was spotless and comfortable. Their dedication made my stay especially pleasant. A big thank you to both of them for their excellent work! Read less

Mr. Liton who has been cleaning our room is top notch. Our room (903) is always clean and neat. The Iftar is delicious. I would like very much to come... Read more

Mr. Liton who has been cleaning our room is top notch. Our room (903) is always clean and neat. The Iftar is delicious. I would like very much to come back to stay in this hotel again next time when I’m in Makkah, In Shaa Allah. Read less

We had a wonderful experience at the Hilton Suites Jabal Omar Makkah. From the moment we arrived, the check-in process was smooth and efficient. A special thank you to Br.... Read more

We had a wonderful experience at the Hilton Suites Jabal Omar Makkah. From the moment we arrived, the check-in process was smooth and efficient. A special thank you to Br. Hamed at the front desk, who was incredibly helpful, kind, and consistently went above and beyond to accommodate all of our needs throughout the stay. The hotel itself was exceptionally clean and very well maintained. Despite the size and number of guests, we never experienced long elevator wait times, which made getting to the Haram very convenient. The staff were professional, welcoming, and attentive, which enhanced our experience. I would highly recommend this hotel to anyone visiting Makkah and would gladly stay here again. Read less

Our experience at Hilton Suites Jabal Omar Makkah was nothing short of outstanding. From the moment we arrived, the level of service and hospitality was truly remarkable. Every detail reflected... Read more

Our experience at Hilton Suites Jabal Omar Makkah was nothing short of outstanding. From the moment we arrived, the level of service and hospitality was truly remarkable. Every detail reflected professionalism, warmth, and genuine care for guests. The location is absolutely perfect, just steps away from Al-Masjid Al-Haram, making it incredibly convenient for prayers and spiritual reflection. Being so close to the Haram added immense comfort and peace to our stay. What truly elevated the experience, however, was the exceptional service provided by Mr. Ali. His professionalism, kindness, and attentiveness were beyond expectations. He went above and beyond to ensure everything was smooth and comfortable. His welcoming attitude and dedication to excellence reflect the highest standards of hospitality. Hilton is fortunate to have such a remarkable team member. The entire staff demonstrated grace, efficiency, and sincere respect, creating an atmosphere that feels both luxurious and spiritually uplifting. We highly recommend Hilton Suites Jabal Omar Makkah to anyone seeking comfort, convenience, and world-class service in the heart of Makkah. We will certainly return Incha ALLAH 🙏🏿 . A truly memorable and blessed stay, ALHAMDOULILAH👏🏿. Read less

We had an amazing stay at the Hilton Suites Jabal Omar. From the moment we checked in, the service was seamless and professional. We opted for a room with a... Read more

We had an amazing stay at the Hilton Suites Jabal Omar. From the moment we checked in, the service was seamless and professional. We opted for a room with a panoramic view of the Haram, and it was breathtaking—truly a spiritual highlight of our trip. The daily breakfast at Al Quandeel Restaurant was excellent, offering a great variety and high-quality service to start our mornings. We were also very impressed with the housekeeping team; our room was cleaned perfectly every single day. Comparing this to the busy Clock Tower area, I am so glad we chose this location. It felt much more accessible and less congested while still being just steps away from the Haram. Highly recommended for anyone looking for comfort and a great view in Makkah! Read less

I recently stayed at Hilton Suites Makkah, and it was truly a wonderful experience. The reception team especially Atif and Montaha were friendly and helpful, room service was... Read more

I recently stayed at Hilton Suites Makkah, and it was truly a wonderful experience. The reception team especially Atif and Montaha were friendly and helpful, room service was delivered promptly, and the restaurant staff provided excellent service. The staff's hospitality and attention to detail made my stay truly special. Highly recommend! 5/5 stars ⭐️⭐️⭐️⭐️⭐️. Whenever I visit to 🕋 I only stay here and recommend to all my friends and family. Read less

This hotel is absolutely amazing! It’s super luxurious, cozy, very clean, quiet, and beautifully fancy. The atmosphere is so chic and elegant that it makes the whole stay feel special. The... Read more

This hotel is absolutely amazing! It’s super luxurious, cozy, very clean, quiet, and beautifully fancy. The atmosphere is so chic and elegant that it makes the whole stay feel special. The staff are incredible — from the reception to the cleaners, room service, the chefs, and the waiters/waitresses — everyone is so professional, kind, and welcoming. Truly 10/10 service all around! A very special thanks to Donia at the reception — she was so friendly and helpful, and made the whole reservation process so easy. Her warm welcome really made a difference. Overall, this hotel is worth it by all means — elegant, lenient, and simply unforgettable. Highly recommended! Read less

This property attracts more and more clients for so many reasons. All types of shops including grocery supermarket, clothes, Food Court in 5 minutes walk. Rooms are well planned and... Read more

This property attracts more and more clients for so many reasons. All types of shops including grocery supermarket, clothes, Food Court in 5 minutes walk. Rooms are well planned and decorated. Check in is smooth and quick. Staff is competent and responsive. Escalators are good. Numbers and capacity of elevators is inadequate and need improvement. Cleanliness is appreciated. Read less

Our stay at the Hilton Suite was nothing short of perfect! The room was spacious, elegantly designed, and offered every comfort we could have hoped for. The attention to detail... Read more

Our stay at the Hilton Suite was nothing short of perfect! The room was spacious, elegantly designed, and offered every comfort we could have hoped for. The attention to detail in cleanliness and amenities truly stood out, making our stay feel both luxurious and relaxing. What made the experience even more memorable was the outstanding service. The staff were warm, professional, and always ready to assist with a smile. Every request was handled quickly and with genuine care, which made us feel truly valued as guests. This combination of comfort, luxury, and exceptional hospitality makes the Hilton Suite an easy 5-star choice. We will definitely return and highly recommend it to anyone seeking an unforgettable stay! Insha Allah Read less

It was a comfortable and excellent stay. The place is very close to the Haram. I would like to thank all staff, receptions, restaurants housekeepers luggage . The staff's morals were... Read more

It was a comfortable and excellent stay. The place is very close to the Haram. I would like to thank all staff, receptions, restaurants housekeepers luggage . The staff's morals were excellent and their treatment was elegant, in addition to the beautiful smile on their faces. Overall, I recommend this hotel Read less

Our stay at Hilton Suites Mecca was exceptional. The rooms were immaculate. A very strong 10 out of 10 for comfort, design & Cleanliness. The service Raaheemudin from house... Read more

Our stay at Hilton Suites Mecca was exceptional. The rooms were immaculate. A very strong 10 out of 10 for comfort, design & Cleanliness. The service Raaheemudin from house keeping did was amazing. He went above & beyond during our stay. Highly recommended.. Read less

Hilton Suites Jabal Omar is the best hotel I’ve ever stayed at. From the moment I arrived, everything was perfect. The hotel is incredibly clean and every area is spotless... Read more

Hilton Suites Jabal Omar is the best hotel I’ve ever stayed at. From the moment I arrived, everything was perfect. The hotel is incredibly clean and every area is spotless and well-kept. The staff are extremely professional, courteous, and go above and beyond to provide outstanding customer service. The breakfast was a highlight of my stay. It was absolutely delicious with a wide variety of fresh and flavorful options. You can truly feel the quality and care in every detail. If you’re looking for comfort, excellent service, and an unforgettable experience in Makkah, I highly recommend Hilton Jabal Omar. I will definitely be back, inshallah. Read less

I recently stayed at this hotel for a couple of days and had a wonderful experience overall. The rooms were super clean, beautifully decorated, and maintained to a high standard.... Read more

I recently stayed at this hotel for a couple of days and had a wonderful experience overall. The rooms were super clean, beautifully decorated, and maintained to a high standard. The breakfast buffet was exceptional, offering a wide variety of delicious options that catered to different tastes. The staff was friendly and helpful, always ready to assist with a smile. The only downside is the location, which is a bit of a walk from the Holy Mosque. While the stay itself was excellent, the distance might be a consideration for those looking to be closer to the Haram. I would absolutely love to stay here again for the comfort and service, but I may have to reconsider due to the walking distance. Still, highly recommended if you're okay with a short commute. Read less

I had a great experience at Hilton Suites, everything was clean and tidy and the service from the friendly staff was top notch. I received particularly good service from Selim,... Read more

I had a great experience at Hilton Suites, everything was clean and tidy and the service from the friendly staff was top notch. I received particularly good service from Selim, he always went the extra mile to ensure my room was kept tidy and ensured I had everything I needed. He even arranged prompt assistance for me and after the shower had a slight leak. His kindness and friendly attitude throughout my stay 10x better - he deserves a raise! Would definitely return to Hilton Suites, not only for the welcoming hospitality but for the prime location! Read less

First time out of the clock tower and must say its worth a visit. The food here is nice and clean. There is ratio coffee outside and if you dont... Read more

First time out of the clock tower and must say its worth a visit. The food here is nice and clean. There is ratio coffee outside and if you dont mind to walk a bit further then you need to check it out. I am a silver member and was not offered any special treatment as haj is a group booking guys who cares i missed out on point and executive treatment its not nice! Read less

I recently stayed at the Hilton Hotel in Mecca, and it was a fantastic experience. The location is perfect, just a short distance from the holy sites, and the accommodations... Read more

I recently stayed at the Hilton Hotel in Mecca, and it was a fantastic experience. The location is perfect, just a short distance from the holy sites, and the accommodations are spacious and comfortable. A special mention goes to Nezamuddin, the room service cleaner, who was incredibly helpful and attentive during my stay. He went above and beyond to ensure my room was always clean and well-stocked, and his friendly demeanor made me feel valued as a guest. Overall, I highly recommend the Hilton Hotel Mecca, and I appreciate Nezamuddin's exceptional service, which truly enhanced my visit! Read less

My stay experience was beyond expectations. The breakfast was delightful, offering a great variety of options to start the day. The room was exceptionally clean and well-maintained, making my stay... Read more

My stay experience was beyond expectations. The breakfast was delightful, offering a great variety of options to start the day. The room was exceptionally clean and well-maintained, making my stay very comfortable. The staff at the reception were incredibly helpful, ensuring a smooth check-in and addressing all my needs. A special thanks to Bayan, Mahmoud and AbdulRahim from the F&B team, who provided exceptional service and made my dining experience truly memorable. Thank you for making my stay so enjoyable. Read less

I arrived early in Mecca around 9:30 AM, and the hotel staff, Mashary and Ahmed, were incredibly kind to check me in right away. When I mentioned that I wasn’t... Read more

I arrived early in Mecca around 9:30 AM, and the hotel staff, Mashary and Ahmed, were incredibly kind to check me in right away. When I mentioned that I wasn’t happy with the view, they graciously upgraded me to a suite at no extra cost. Their hospitality throughout my 6-day stay was exceptional—always helpful, friendly, and professional. The rooms were very clean and well-maintained. Truly appreciated the warm welcome and great service! I will definitely come back and highly recommend the hotel. Read less

Hilton Suites Makkah – Exceptional Service Beyond Expectations I recently had the pleasure of staying at Hilton Suites Makkah, and I must say, the experience was nothing short of extraordinary. From... Read more

Hilton Suites Makkah – Exceptional Service Beyond Expectations I recently had the pleasure of staying at Hilton Suites Makkah, and I must say, the experience was nothing short of extraordinary. From the moment I arrived, every detail was handled with the utmost professionalism and care. A special mention goes to Mr. Waseem Rida, whose service truly went above and beyond. His warmth, attentiveness, and dedication to ensuring our comfort made a lasting impression. Whether it was assisting with check-in, offering local insights, or accommodating our requests with genuine hospitality, Waseem exemplified what true service excellence looks like. The hotel itself is immaculate, with breathtaking views of the Haram and spacious, beautifully maintained suites. But it’s the people—especially individuals like Waseem—who make this place unforgettable. Thank you, Hilton Suites Makkah, and a heartfelt thanks to Waseem Rida for making our stay more than exceptional. We look forward to returning soon. Read less

First of all let me say thank you to Mr. Mushari Al Rehaili who was very accomodating and helped our family get a connecting suites. I just can’t think the... Read more

First of all let me say thank you to Mr. Mushari Al Rehaili who was very accomodating and helped our family get a connecting suites. I just can’t think the hustle of having my family with little children if we are in different floor. May Allah return your kindness. The room itself is very nice, spacious and clean with haram view. Masyaallah. Totally can recommend to stay here for your umrah and hajj. Update: It has been a very pleasing stay at this hotel. I’d like to compliment the daily house keeping and service by Mr. Tanvir Hussain & Ruhimuddin. It’s awesome to know that whenever I comeback from Masjid Al Haram, the room has been meticulously cleaned. Read less

Currently, we are on our second day of a week-long stay at this hotel, and so far, we have been thoroughly impressed with its exceptional quality and service. The hotel's... Read more

Currently, we are on our second day of a week-long stay at this hotel, and so far, we have been thoroughly impressed with its exceptional quality and service. The hotel's strategic location allows us to reach the Holy mosque within mere minutes, making it incredibly convenient for our visit. Upon arrival, the reception staff warmly welcomed us, ensuring that we felt comfortable and addressing our needs to our satisfaction. The rooms have proven to be quite cozy, offering all the amenities one could desire. Additionally, the hotel's basement connects to a shopping mall and food court, providing unparalleled convenience – there's no need to venture elsewhere for shopping or dining. Notably, the breakfast served here is of excellent quality, and the staff working at the breakfast area are incredibly friendly and welcoming. We would like to give a special shout-out to Ms. Hala, who attentively checked on us multiple times to ensure we received top-notch service. As our stay continues for four more days, we look forward to learning and exploring more about this exceptional hotel. Based on our experience so far, we anticipate it will be a remarkable and memorable stay. Read less

Service & hospitality unmatched! The entire staff from the front desk to the cleaning crew is incredibly helpful. The breakfast buffet is unmatched and the manager, Abdul Ahad, goes above... Read more

Service & hospitality unmatched! The entire staff from the front desk to the cleaning crew is incredibly helpful. The breakfast buffet is unmatched and the manager, Abdul Ahad, goes above and beyond to ensure you’re having a great stay. Read less

My overall experience has been beyond my expectations. From the check-in to check-out I have had impeccable experience from all the staff at the Hilton Suites hotel. I would like... Read more

My overall experience has been beyond my expectations. From the check-in to check-out I have had impeccable experience from all the staff at the Hilton Suites hotel. I would like to give my special consideration to Mr Abdullah Allahyani at the reception. The check-in was quick and smooth. He was excellent indeed and I cannot stress that enough. Likewise the staff who helped me with the bags and answering all my questions. I would also like to say that the room service staff have been excellent and quick . The service is 10/10. I would like to specially thank Mr Tanveer Hussein . They are always keen to clean your room and this very much appreciated. The breakfast services were also excellent with a variety of menu. Special thanks to Mr Tanvir Safi who assisted me and my mother. He is excellent indeed. The hotel is within a walking distance literally to the masjid 3 to 4 minutes . The hotel is also connected to the Souk Khalil mall. Everything that you need is within a walking distance. When I come back for Umrah insha allah this will be the only hotel I want to stay in. Read less

The service at this hotel is absolutely pathetic. The waiters and managers are rude and have no respect. We were not allowed to take fruit and juices from the breakfast... Read more

The service at this hotel is absolutely pathetic. The waiters and managers are rude and have no respect. We were not allowed to take fruit and juices from the breakfast table to our rooms. During our 6 day stay they served the same breakfast every single day as well as the same fruits. The rooms were very small with 2 beds and 3 tables squeezed into the room. Paper cups are placed in the room. This is definitely not a 5-star hotel. The location is excellent because it is very close to Haram. I would not choose this hotel again. Read less

Excellent service from the restaurant staff (Leo, Hadi, and team), and Safa wing level 10 cleaning staff. The food is always on point, with a delectable spread of cuisines, fresh... Read more

Excellent service from the restaurant staff (Leo, Hadi, and team), and Safa wing level 10 cleaning staff. The food is always on point, with a delectable spread of cuisines, fresh fruit, and even a coffee machine for breakfast. Try their special spicy omelette - it doesn't disappoint. Great location. Clean and comfy room. Read less

We had an excellent stay. Amazing breakfast selection and 90% of the staff we came into contact with were helpful and genuinely caring and wanted to provide good customer service.... Read more

We had an excellent stay. Amazing breakfast selection and 90% of the staff we came into contact with were helpful and genuinely caring and wanted to provide good customer service. The room was clean and the cleaners were responsive and always present on the floor should anything be needed. The reception staff were helpful despite a complication at check-in. The location was very good with a host of stores and a supermarket and food court accessible directly from the hotel. Lifts were never a problem. Will certainly stay at this hotel again in the future. Read less

Very good stay at this beautiful hotel. Room was clean. Beds were very comfortable. Staff was very helpful. Breakfast was decent. I would like to stay again In Sha Allah. Attention... Read more

Very good stay at this beautiful hotel. Room was clean. Beds were very comfortable. Staff was very helpful. Breakfast was decent. I would like to stay again In Sha Allah. Attention Housekeeping/Plumbing Team- Washroom must be rust free. Some places were out of colors with rust. Shower mixer must be fixed before guests come in. Read less

I stayed one night so far out of 5 nights booked. Best staff ever, very very clean and nice decorations. Service is amazing. The location is perfect for visiting The... Read more

I stayed one night so far out of 5 nights booked. Best staff ever, very very clean and nice decorations. Service is amazing. The location is perfect for visiting The Kaaba. Their breakfast is in high quality. Read less

Hotel is very nice and location is great. Service is also good. The only negative is that they charge for breakfast even though you are paying top dollar. I would... Read more

Hotel is very nice and location is great. Service is also good. The only negative is that they charge for breakfast even though you are paying top dollar. I would expect breakfast to be included an price to be little 30% less. Read less

Excellent customer services. Managers at buffet was super nice and cooperative. Even the manager came and delivered when requested room service. Cleaners were amazing too. Kept the rooms very nice and... Read more

Excellent customer services. Managers at buffet was super nice and cooperative. Even the manager came and delivered when requested room service. Cleaners were amazing too. Kept the rooms very nice and tidy. Md Torikul was very cooperative and cleaned the rooms perfectly. Read less

Good location, clean well priced rooms and suites, but there are lots of things wrong with this hotel, they are doing too much sometimes, one of the cleaning workers entered... Read more

Good location, clean well priced rooms and suites, but there are lots of things wrong with this hotel, they are doing too much sometimes, one of the cleaning workers entered the room while my sister was still there, the service over the phone too complicated to a point I had to spend 7 minutes just to say I want a tooth brush and a bag, and when I finally told them and it has been 35 minutes now and still waiting for them. The parking lot costs half of the room’s price, and everyone I asked has given me a different price. In conclusion, Good clean well priced rooms and suites, bad service and the inconsistency caused me confusion. Really hope they get their things together soon before the place get crowded after the pandemic. Read less

Great hotel, close to Haram, easily accessible, with shopping centres close by and on the ground floor. Amazing staff, we were offered a complimentary buffet Dinner in the evening for... Read more

Great hotel, close to Haram, easily accessible, with shopping centres close by and on the ground floor. Amazing staff, we were offered a complimentary buffet Dinner in the evening for one day and it was grand. Highly recommended Read less

The staff takes personal interest in making the guests comfortable. The restaurant staff is possibly one of the best that i have experienced in any hotel! its always a pleasure... Read more

The staff takes personal interest in making the guests comfortable. The restaurant staff is possibly one of the best that i have experienced in any hotel! its always a pleasure staying at Hilton Suites Makkah Read less

Hilton Suites -as I see - is the best hotel in Jabal Omar in terms of hospitality and service quality. From the moment you enter the lobby till check out... Read more

Hilton Suites -as I see - is the best hotel in Jabal Omar in terms of hospitality and service quality. From the moment you enter the lobby till check out you feel the warm welcome from all team members to ensure comfort stay also the excellent breakfast considering food quality and restaurant team. It's like feel home and focus on your Umra and prayers. Read less

The hotel is very comfortable. The staff at reception kind and well spoken. It would be nice if the hotel could provide transportation TO & FROM THE TRAIN STATION INCLUDE... Read more

The hotel is very comfortable. The staff at reception kind and well spoken. It would be nice if the hotel could provide transportation TO & FROM THE TRAIN STATION INCLUDE THE COST WITH HOTEL FINAL BILL. Read less

The place is great and the rooms are nice. Unfortunately the management in this branch are disappointing and they made me to reconsider this great chain of hotels !! Ive been... Read more

The place is great and the rooms are nice. Unfortunately the management in this branch are disappointing and they made me to reconsider this great chain of hotels !! Ive been traveling and staying with them for more than 20 years now. I made a reservation and i got the details and confirmation #, then i booked everything based on it + traveled for more 5 hours both air and ground. When i arrived they said sorry we have nothing for you ! And they couldn’t even leave my luggage so i can take my Omrah !!. Its very sad and sensitive experience for me since its known how busy and restricted to travel to this place. Read less

The location is good, very close to the mosque. Elevators during rush hours are insane. We had to wait +5 mins sometimes for the elevator. The food is really good, its... Read more

The location is good, very close to the mosque. Elevators during rush hours are insane. We had to wait +5 mins sometimes for the elevator. The food is really good, its very home-like flavors. The restaurant design is a bit weird like circular so the flow of traffic and people cramp it up really fast. I think the bedding needs to be updated, its a bit too sunken in. I think the staff needs to be also reviewed, housekeeping members should be able to communicate in Arabic, because this is mostly what people speak easily as the demographic is very wide and also in the older generations. Read less

Stayed for 4 nights and it was really lovely!! The rooms are clean and cozy. The food is variously served. The service is excellent, and the free internet was great.... Read more

Stayed for 4 nights and it was really lovely!! The rooms are clean and cozy. The food is variously served. The service is excellent, and the free internet was great. Extremely satisfied and happy to be here. Wish I could come back again to this magnificent hotel 😩 Read less

This was my second stay at Al Muna Kareem Hotel and I honestly recommend it to everyone. The location is amazing, just a 1–2 minute walk to Gate 339, and... Read more

This was my second stay at Al Muna Kareem Hotel and I honestly recommend it to everyone. The location is amazing, just a 1–2 minute walk to Gate 339, and it’s on a really peaceful side of the mosque, which makes it so much nicer than being in the busy areas. The rooms are a good size, clean, and comfortable. Breakfast is amazing and fresh every day. The staff are friendly and helpful too, which makes the stay even better. A relative of mines had also stayed here a week before and had lost her gold jewellery. I went and asked the duty manager about it, and they were able to give it back to me. I was told they keep items for a year if you forget or lose them in the room, which was really reassuring. Overall, it’s a great hotel if you want something close to the Haram, peaceful, and comfortable. I will definitely be staying here again on my next trip. Read less

Stayed in a Suite. Clean, Neat, Spacious and very Comfortable. Ambiance and aesthetic of the hotel was peaceful and relaxing. Under 2 minute walk to gate 339 of the Haram... Read more

Stayed in a Suite. Clean, Neat, Spacious and very Comfortable. Ambiance and aesthetic of the hotel was peaceful and relaxing. Under 2 minute walk to gate 339 of the Haram near ladies entrance. Close walk to restaurants and shopping amenities. All staff professional and hospitable. Breakfast Buffet had a large variety of fresh baked goods. Enjoyed the Live Omelet and Pancake Section. Read less

This is a very very good Hotel in everyway. We stayed here for 8 nights.If you looking for the whole package this Hotel is it. Staff , food , service... Read more

This is a very very good Hotel in everyway. We stayed here for 8 nights.If you looking for the whole package this Hotel is it. Staff , food , service is all right up there. Very very professional. Very close to the Haram for both men and women and very close to the Rawdah.Its a 1 min walk to gate 339 and door 21 of the Haram.Rooms are very clean, food of the best you can get. Hotel smells so so nice and have a peaceful ambiance. English is very well spoken here.We had a very good stay here as a couple with four small children.Cant say enough good about this Hotel really. Jazak-Allah Khairan to the team for all your hardwork and efforts in pleasing all your guests. Read less

An amazing hotel near Masjid Nabawi. Execellent service and beautiful hotel. The only thing I could criticise is that it gets very packed at breakfast time. Apart from that I really... Read more

An amazing hotel near Masjid Nabawi. Execellent service and beautiful hotel. The only thing I could criticise is that it gets very packed at breakfast time. Apart from that I really enjoyed my stay. Read less

Al Muna Kareem was a great hotel very close to the Haram and we enjoyed our stay there. The rooms are clean and comfortable and the buffet is nice and... Read more

Al Muna Kareem was a great hotel very close to the Haram and we enjoyed our stay there. The rooms are clean and comfortable and the buffet is nice and has a wide variety of foods and drinks. Overall I give the place 5 stars and two thumbs up for the good service 🙏. Read less

Couple of minutes walk from gate 339, not far from ladies entrance. In a quiet part of the north east quadrant basically on the border of the first ring road. Currency... Read more

Couple of minutes walk from gate 339, not far from ladies entrance. In a quiet part of the north east quadrant basically on the border of the first ring road. Currency exchange, other shops nearby. Hotel buffet is on level 2, food selection and temperatures ok. Hotel clean, bathrooms could do with a update. We booked two rooms via our agent, agent only gave us one reference number, despite giving the 2 x lead guest names, receptionists could not find the second room on their system which I found odd, I then had to get HCN numbers from agent to get both of our rooms despite both rooms being booked in my name and another family members name. Some language issues with receptionists as their English was limited. I was having date samples delivered and I asked the reception staff in english, have any date samples been delivered for room 109? Neither receptionist could understand what I was saying? They thought i wanted to book another date ! Lucky for us, there were Bangladeshi workers so I asked them in bengali and they said they put samples in our room. Hotel seemed clean otherwise, no pests were visible. Read less

The hotel is just 5 mins walk to Masjid Nabawi Gate 339. The room is small and the bathroom is very small. The food at the Buffet has a lot of... Read more

The hotel is just 5 mins walk to Masjid Nabawi Gate 339. The room is small and the bathroom is very small. The food at the Buffet has a lot of varieties and plenty. The F&B staff, including the Chefs were all friendly. I like the unique circular room structure, but the building is outdated and looks old structure so it cannot be rated as 5 star hotel it would be a 3 star hotel. Read less

We stayed for a total of four nights and didn’t experience any problems during our stay. The hotel’s design was very beautiful, and we really liked its location close to... Read more

We stayed for a total of four nights and didn’t experience any problems during our stay. The hotel’s design was very beautiful, and we really liked its location close to the mosque. However, we were a bit surprised by the small size of the rooms and the restaurant. Nevertheless, it was still worth staying. Read less

We had the pleasure of staying here just before Ramadan. GREAT location and easily accessible to everything. Rooms were clean and spacious and fridge was working! A great service by staff, Breakfast... Read more

We had the pleasure of staying here just before Ramadan. GREAT location and easily accessible to everything. Rooms were clean and spacious and fridge was working! A great service by staff, Breakfast staff are amazing. The options for breakfast was amazing. Nice spacious restaurant. They also offer lunch and dinner which looked just as amazing. But didn’t realise until the end of our stay! But great food options for my young son also. Staff were very prompt and used the laundry service which was excellent for a small fee. Cleaning staff are amazing and helped empty bins when requested. It is a very well run hotel and would definitely stay there again with my family next time we come to Medina in sha Allah. Thank you for a great stay! Read less

The hotel is just 5 mins walk to Masjid Nabawi Gate 339. The room is small but we are ok since we spend most of our time outside. The food at... Read more

The hotel is just 5 mins walk to Masjid Nabawi Gate 339. The room is small but we are ok since we spend most of our time outside. The food at the Buffet has a lot of varieties and plenty. The F&B staff, including the Chefs were all friendly. Our room overlooking Masjid Imam Bukhari. So blessed. I like the unique circular room structure. Different from other hotels. The Popular and Low Price underground Shopping Arcade is only 2 mins walk to the right of the Hotel. Read less

Positives - Good location, good room service, good looking hotel Negatives- Lift design poor, on a curve so you can't see which lift stops. Also doors close too quick. Room light/ socket... Read more

Positives - Good location, good room service, good looking hotel Negatives- Lift design poor, on a curve so you can't see which lift stops. Also doors close too quick. Room light/ socket set up is poor so if you want to use some sockets overnight, you have to have that wall light on too Breakfast area too small. Not enough tables available at breakfast time. Read less

Very near to gate 339. Only 200 m/5 minutes to Nabawi mosque by foot. The bed was comfortable. The room is not too large. But that's fine since we spent... Read more

Very near to gate 339. Only 200 m/5 minutes to Nabawi mosque by foot. The bed was comfortable. The room is not too large. But that's fine since we spent most of our time in the mosque. The food was delicious. (-) the restaurant is small so we have to manage our time so we can get the table. Read less

I had the best experience with this hotel eventhough for me, i think the room is smaller however the service is good. The staffs were friendly and helpful. Those in... Read more

I had the best experience with this hotel eventhough for me, i think the room is smaller however the service is good. The staffs were friendly and helpful. Those in the front desk were also helpful. The distance from Masjid Al Haram is not that far from gate 339. Overall it was a good experience. Read less

One of the worst experiences I’ve ever had. When I stepped onto the hotel room, it smelt of smoke, and you could tell the cleaners tried to cover it up... Read more

One of the worst experiences I’ve ever had. When I stepped onto the hotel room, it smelt of smoke, and you could tell the cleaners tried to cover it up with light spray. The smoke left over smells on all of the beds including pillows, even though there’s a sign on every door that has a no smoking sign. I have a family of 6, and we wanted enough for each, but instead 1 of the room has 3 beds, and the other has 2. Dust is left everywhere and there are prints of fingerprints and white stuff everywhere. Even worst than this, somethings you can’t even eat breakfast due to the amount of people and how sqaushed it is. The WiFi barely does anything even though in every room it says ‘enjoy free high speed internet.’ The only thing they actually care about is the look of the elevators, but they’re also really bad due to the smallness and how much people enter, with only 5 lifts available. I am very disappointed with this hotel, and the money was not worth any of it AT ALL. Read less

Very good experience. When we arrived, couldn't find change anywhere for the taxi. When we asked the concierge Bilal he went asking local shops, when that failed he gave his... Read more

Very good experience. When we arrived, couldn't find change anywhere for the taxi. When we asked the concierge Bilal he went asking local shops, when that failed he gave his own money and said to pay him back later in our stay. The receptionist were very helpful as were all the staff. The lifts are very well laid out which help make using them really quick without large queues. Taking into account the quality of most hotels in madinah. Muna Kareem was very laid out and designed really well. It was a 5 min walk to the ladies section and was very close to other amenities like the laundry services and shops. Would definitely recommend to others. Read less

I’m someone who goes to top notch hotels such as Waldorf Astoria , Marriot Executive and even the Ritz! However this hotel came with a package going for Umrah ,... Read more

I’m someone who goes to top notch hotels such as Waldorf Astoria , Marriot Executive and even the Ritz! However this hotel came with a package going for Umrah , as it didn’t come with a choice and it was “5 stars” I had no issue. Little did I know , when I entered I thought that the reception was very small with weird blue lighting that makes it look like a fast food restaurant but that pales in comparison with the rooms and hotel service. Rooms had peeling paints with clashing colored walls that didn’t go together and bathrooms filled up with hair. Pillows (as you can see in the pic) are hard as if it had been stuffed with rocks , who is going to sleep on there?!? As I’m writing this review my neck is still hurting… Then we order room service for milk for my kid at 9:30… how can a bloody 5 star hotel tell you that they ran out of milk?!? On top of that they don’t have water at times and when you call them for the basic necessities such as shampoo or conditioner they come just three hours later WITH NOTHING IN THEIR HANDS!!! asking what I want despite me already saying it!! All staff members barely speak English and act so rude when you tell them you don’t speak it I would upload images but they don’t allow it P.S. the Wi-Fi sucks so make sure to buy a sim before entering or a mini Wi-Fi box Read less

The rooms were well furnished and equipped, but the level of cleanliness needs improvement . The receptionists were so sweet and helpful especially Ms. Amar. The location is perfectly close to the... Read more

The rooms were well furnished and equipped, but the level of cleanliness needs improvement . The receptionists were so sweet and helpful especially Ms. Amar. The location is perfectly close to the Masjed. Two problems though, the elevators numbervand speed and the breakfast restaurants, do not accommodate for the number of rooms/guests of the hotel. Read less

I checked in the hotel for next four nights. Was worried after reading the comments of other previous guests of the hotel. Yes, the breakfast place is absolutely not meant... Read more

I checked in the hotel for next four nights. Was worried after reading the comments of other previous guests of the hotel. Yes, the breakfast place is absolutely not meant to handle all the guests in this hotel. All floors have twenty rooms. The hotel Ground, Mezzanine and 14 floors over that. It has four basement floors as well. Yes, the elevators are slow and not according to large number of hotel guests. The hotel is otherwise comfortable, the staff is good. Room size and the facilities are good. It is not more than 3 minutes walk from the Masjid e Nabawi. Read less

Extremely congested hotel Access to lifts is inadequate Restaurant/ Buffet area is very congested Food is all Asian focused ( Malaysian, Indonesian) Not much of an... Read more

Extremely congested hotel Access to lifts is inadequate Restaurant/ Buffet area is very congested Food is all Asian focused ( Malaysian, Indonesian) Not much of an option for others STAFF : Some are very good. But generally speaking most of the staff is Not polite or cooperative No Value for money spent The Hotel is not 4- Star from any parameter, in my opinion Read less

A bit further away from Masjid Nabawi. Room is small and we can't even put 2 big luggages. Space is a bit tight. Toilet is not big but the bath... Read more

A bit further away from Masjid Nabawi. Room is small and we can't even put 2 big luggages. Space is a bit tight. Toilet is not big but the bath tub makes it hard to climb for those with leg problem. Food is good. Menu change daily. Nice and clean hotel. A lot of shops outside of hotel. Read less

We had a bad time the hotels rooms are very small when compared to the Online photos. Initially the staff were helpful but when we went to talk about the... Read more

We had a bad time the hotels rooms are very small when compared to the Online photos. Initially the staff were helpful but when we went to talk about the issues we had their attitude was completely different and didn't want to be helpful at all. When we asked to check out their response was come back tomorrow. They were not easily found. Read less

Rooms very small. Two single beds were placed in a tiny room to give the impression of a double one. Tiny bathrooms. Could do with shower hoses instead of fixed... Read more

Rooms very small. Two single beds were placed in a tiny room to give the impression of a double one. Tiny bathrooms. Could do with shower hoses instead of fixed ones. Location is very good because it is very close to Masjid Nabawi Shareef. Read less

Masha Allah stayed 5 days with no issue. Clean good service. Good breakfast, good decor and very good easy walk to haram. Lifts are a bit slow but understandable when... Read more

Masha Allah stayed 5 days with no issue. Clean good service. Good breakfast, good decor and very good easy walk to haram. Lifts are a bit slow but understandable when its busy. 3 of us had a decent room and enjoyed our stay in Medina. May Ally bless you. Ameen Read less

Very beautiful hotel helpful reception and porter service is good, but beds were all single and we were a couple so we asked the reception and they sorted it out... Read more

Very beautiful hotel helpful reception and porter service is good, but beds were all single and we were a couple so we asked the reception and they sorted it out happily, the AC was working fine had hot water and provided with shampoo and body wash etc the hotel was quite empty when we went on 8th August 2021 so the lifts were always available too, distance from muna kareem to haram entrance (gate 339) for ladies is very near like a 5 minute walk or less I would definitely recommend this hotel to anyone planning to visit madina al munawwarah. Read less

Big rooms, comfy beds, great and quick service. 5 minutes walk to Harm. The only concern is the hotel parking design; one way in and out. As a control on... Read more

Big rooms, comfy beds, great and quick service. 5 minutes walk to Harm. The only concern is the hotel parking design; one way in and out. As a control on visitors, there must be a smoke detection as we have smelled shisha and cigarettes around the room we are in. Read less