July 2024 Umrah

We had a very good experience during Sahour, and I would like to thank Mohammed Sameer for his professional and friendly service. He was attentive and made sure everything was... Read more

We had a very good experience during Sahour, and I would like to thank Mohammed Sameer for his professional and friendly service. He was attentive and made sure everything was running smoothly. The hotel overall has an excellent location, and the bus services are very convenient. The Sky Musallah was a wonderful experience—a clean and well-organized space where they also provide some Iftar refreshments. It is also a very good option when the Holy Mosque gates are closed before prayer times. The room view was exactly what we were hoping for; however, the window glass was very dusty and dirty, with some bird droppings, which affected the clarity of the view. One of the windows also had a note stating it was not shaded. It would improve guest privacy if all windows were shaded so guests could comfortably open the curtains and enjoy the view. There are a few areas that need attention. The room size is small compared to the price, we noticed a yellow stain on one of the bed sheets, and the room phone was broken and not working. In addition, we observed what appeared to be a bed bug crawling on one of the curtains. Fortunately, no one was bitten, but this was concerning and suggests that room cleanliness and environmental services may require closer attention. Overall, it was still a pleasant stay, but addressing these issues would significantly improve the guest experience. Read less

I do not recommend this hotel to anyone. We booked two rooms for a total of seven nights, and unfortunately the overall experience was very disappointing. The price is not... Read more

I do not recommend this hotel to anyone. We booked two rooms for a total of seven nights, and unfortunately the overall experience was very disappointing. The price is not justified by the quality of service provided. The front desk staff clearly need significant training in customer service and guest experience. I requested to speak with the reception supervisor, but no one responded to my request. Additionally, our rooms were not ready until 7:00 PM, which is unacceptable after a long journey. The food served at the restaurant during both Suhoor and Iftar was also disappointing — it was often cold, several dishes were empty, and the response from staff to refill or assist was very slow. To make matters worse, until now I have still not received the invoice for my stay despite requesting it. Overall, I expected much better standards, especially from a hotel carrying the “Address” brand. I have experienced better hotels in Makkah at more reasonable prices. I chose this hotel expecting the same level of service as Address hotels in Dubai, but unfortunately that was not the case. Very disappointing experience. Read less

Horrible Check-In Process, Disappointing Suhoor, Incapable Staff - Nothing Like The Address in Dubai 1) The check-in process was a nightmare(I booked and paid in full in advance). We arrived at... Read more

Horrible Check-In Process, Disappointing Suhoor, Incapable Staff - Nothing Like The Address in Dubai 1) The check-in process was a nightmare(I booked and paid in full in advance). We arrived at the hotel at 12:30pm to check-in. They found us a room at around 1:30pm(acceptable given how busy the hotel was) however, it smelled like a heavy smoker had just been smoking there. FYI, I had only 1 special request in my booking which is a strictly non-smoking room. At 2pm I went down to the reception to ask for a different room. We were asked to go perform Umrah and were assured it would be sorted out by then. At 5:30pm they still didn't have a room ready for me. Eventually, we actually ended up missing Iftar and only receiving our luggage after Maghreb prayer at around 7:20pm. Horrendous. 2) The reception was severely understaffed and each check-in process took no less than 30min creating a very busy lobby. Despite the traffic, there were check-in desks that were closed and unattended. The staff seemed overwhelmed and untrained to deal with the anticipated traffic of Ramadan despite most guests being extremely patient. 3) It was impossible to speak to anyone who works at the hotel. Every time we had an issue, we would have to stand in long lines at the reception just to raise a complaint or seek assistance. There was no interest in actually staying in touch with the guests after they check-in. 4) The Club Lounge was the lowest value for money food experience I've ever had. Zero selection of food, even worse quality. On one of the days, I literally had to force myself to eat just because I didn't want to be hungry while fasting the next day. 5) The staff kept using the excuse "it's a busy season" to justify our complaints. This is an unacceptable excuse for one of the most expensive hotels in Makkah and one of the most reputable hospitality brands in the world. Yes Ramadan is a busy season for hotels, but hotels also charge a hefty premium staying with them in Ramadan and for supposedly receiving high standards of service during the holy month. I was treated like I was staying there for free. Never again. Read less

The hotel is modern and the rooms were clean and comfortable. However, customer service was not responsive on several occasions, which was disappointing. I was also surprised that English breakfast... Read more

The hotel is modern and the rooms were clean and comfortable. However, customer service was not responsive on several occasions, which was disappointing. I was also surprised that English breakfast tea was chargeable, as many hotels of similar standard typically offer basic necessities complimentary. Additionally, the food was overpriced for the quality provided. The location may not be ideal for elderly guests. Even after using the shuttle service, there is still approximately a 12–13 minute walk to Masjid al-Haram, which can be physically challenging, especially during peak prayer times. The Sky Mosallas are consistently overcrowded, and the lifts are often full, resulting in long waiting times. These factors make movement within the hotel and access to prayer more difficult than expected. There are also very limited restaurant options nearby, which reduces convenience for guests who prefer to dine outside the hotel. Unfortunately, customer service was particularly disappointing. On multiple occasions, calls were not answered, and follow-ups were not handled professionally. For a property in this category, the level of service did not meet expectations. Considering the overall experience, I would recommend that travelers carefully evaluate their options. Hotels located in the Clock Tower area may offer more direct access and convenience. In its current state, the overall value does not justify the price paid. Read less

I had an excellent stay here with my family. Although the hotel is situated on top of a hill, the location is still quite close to the Masjid and it's... Read more

I had an excellent stay here with my family. Although the hotel is situated on top of a hill, the location is still quite close to the Masjid and it's only within a 10-minute walk from your room to the doorstep of the Masjid. The breakfast options were quite good and the staff told me the chicken a sourced locally, which reassured me given issues known with imported chicken. The view from the room was quite good and I was able to see the Haram all the way from the 16th floor. The view from the sky prayer room was phenomenal but we never prayed there since the Haram was right in front of us. The room itself was quite spacious and clean and felt luxurious despite having a relatively low price. The staff were generally quite nice and helpful. In particular from the concierge was an individual who I later befriended named Adnan, who helped me find a trustworthy and reasonably priced taxi driver to take us around Makkah. He also helped me interpret the Arabic of another taxi driver who I couldn't fully understand, and explain his intentions. His patience in this situation helped me decide which of the drivers would be more reasonable for my situation. Then when I checked out in my hotel, he helped me out of the kindness of his good heart, load our luggage onto the vehicle and sauce off. Not just as guests, but as friends. I really hope the hotel treats him nicely due to his excellent service. Read less

I have wonderful experience to stay here. The room is quite spacious & luxurious interior. It was my stunning experience. Then the cleaning service guys is so helpful. They are agile... Read more

I have wonderful experience to stay here. The room is quite spacious & luxurious interior. It was my stunning experience. Then the cleaning service guys is so helpful. They are agile to clean or provide something in my room.When i come my room from outside, i saw the room was same like new.Thank you Housekeeping Mazharul and your Supervisor Read less

I had an excellent experience with the housekeeping service during my stay. The room was always spotless, fresh, and well organized each day. Every detail was carefully taken care of,... Read more

I had an excellent experience with the housekeeping service during my stay. The room was always spotless, fresh, and well organized each day. Every detail was carefully taken care of, from perfectly made beds to neatly arranged amenities. The housekeeping person was not only thorough and efficient but also warm, friendly, and professional whenever I saw them. Their attention to detail and dedication truly made my stay much more comfortable and enjoyable. I truly appreciate their hard work and commitment to keeping the hotel at such a high standard. Highly recommended! Read less

I had a wonderful experience at The Address Hotel, especially in the lobby area. A truly beautiful and comfortable space that’s both convenient and welcoming. What stood out most was... Read more

I had a wonderful experience at The Address Hotel, especially in the lobby area. A truly beautiful and comfortable space that’s both convenient and welcoming. What stood out most was how gracefully the team handled the rush hour. Despite being incredibly busy, they remained ensured every guest felt looked after. A special thank you to Mr. Sharif and Mr. Ahmed for their exceptional hospitality and personal touch. Their thoughtful presence made a real difference. Highly appreciated! Read less

An Unforgettable Stay at a True 5-Star Gem! From the moment I walked through the doors, it was clear that this hotel is the epitome of luxury and sophistication. The service was impeccable,... Read more

An Unforgettable Stay at a True 5-Star Gem! From the moment I walked through the doors, it was clear that this hotel is the epitome of luxury and sophistication. The service was impeccable, with every staff member going above and beyond to ensure my stay was flawless. The check-in process was smooth and welcoming, and I felt like a VIP the entire time. The room was an absolute dream—spacious, spotlessly clean, and equipped with top-of-the-line amenities. The bed was incredibly comfortable, offering the perfect night's sleep. What truly sets this hotel apart is the attention to detail. Whether it’s the fresh flowers in the lobby, the personalized service, or the high-end toiletries in the bathroom, every little touch was carefully thought out to ensure an extraordinary experience. Overall, this hotel exceeded every expectation. I can’t wait to return! Read less

I would like to write an excellent review for the Address Hotel and extend my sincere gratitude to the reception staff, especially the lady who assisted me greatly with the... Read more

I would like to write an excellent review for the Address Hotel and extend my sincere gratitude to the reception staff, especially the lady who assisted me greatly with the car rental. She was exceptionally elegant and gracious. I also want to express my deepest thanks to the staff member who helped us with our luggage and arranged for the car to be brought to us promptly. Unfortunately, I do not know his name, but he and his colleague displayed the utmost courtesy and Arab generosity. Regrettably, I couldn't express my appreciation for their efforts as I was in a hurry. I wish my voice could reach the manager to honor them as the best employees and customer service team of the week. Their outstanding service encouraged us to share a beautiful and commendable image of the hotel and its staff. Read less

I was tricked into writing a positive review thinking it was for the person in the picture — the food service staff, who actually deserved it. But let me be... Read more

I was tricked into writing a positive review thinking it was for the person in the picture — the food service staff, who actually deserved it. But let me be clear: the hotel itself was absolutely terrible. Our experience was a disaster from start to finish. Nothing about our stay was enjoyable or acceptable. Now I see the hotel’s rep has the audacity to reply and take credit for the review like they did something right — they didn’t. So let me correct that right now: this review is NOT for the hotel. The hotel doesn’t care about its guests. They just want fake praise to cover up how awful they really are. Total disappointment. Read less

My mother and I have come all the way from London to Mecca , and here we are address hotel to perform our most important trip of our lives, we... Read more

My mother and I have come all the way from London to Mecca , and here we are address hotel to perform our most important trip of our lives, we can only be grateful that we have spend such a quality time at the restaurant 3. Where twice a day we came to have breakfast and dinner . RIM always welcomed us with a smile , her kindness always made me feel special. Khalil has been great and so welcoming. The entire team showed so much respect and professionalism. ♥️ I just heard the chef is Manchester fan ? I just want to state that Paris saint German has just won the champion’s league ! ICI , C’EST PARIS ♥️( just kidding ) love and kindness from me and my mother from Tunisia . Nurul el Karim has been such a gentleman ! Keep him Read less

We had a wonderful stay and appreciated the excellent service throughout. The room service was top-notch, and we'd like to give a special thanks to Shoriful(Housekeeping room attendant)for taking... Read more

We had a wonderful stay and appreciated the excellent service throughout. The room service was top-notch, and we'd like to give a special thanks to Shoriful(Housekeeping room attendant)for taking such good care of us. Breakfast was also a highlight of our visit. Asad's friendly service made for a very pleasant start to each day. We really enjoyed the delicious food and the welcoming atmosphere. We would definitely recommend this place to others. We hope to return soon. Room number 23212 Read less

I recently had the pleasure of staying at the Address hotel, a luxurious 5-star hotel perfectly situated just steps from Al Haram in Makkah, and it was an unforgettable experience.... Read more

I recently had the pleasure of staying at the Address hotel, a luxurious 5-star hotel perfectly situated just steps from Al Haram in Makkah, and it was an unforgettable experience. From the moment we arrived, the staff greeted us with warmth and professionalism, ensuring a seamless check-in process despite the busy season. The hotel’s elegant architecture and serene ambiance provided a perfect blend of modern luxury and spiritual tranquility. Our room was spacious, impeccably clean, and beautifully designed with stunning views of the Kaaba, which made our prayers and reflections even more special. The plush bedding, high-quality amenities, and thoughtful touches like complimentary dates and Zamzam water added to the comfort and authenticity of the stay. The in-room technology was top-notch, with fast Wi-Fi and easy-to-use controls for lighting and temperature. The dining options were exceptional, offering a wide variety of delicious international and Middle Eastern cuisine. The breakfast buffet was a highlight, with fresh, high-quality dishes catering to diverse tastes. The staff’s attentiveness and adherence to dietary requests were truly commendable. The hotel’s proximity to the Grand Mosque was a major advantage, allowing us to attend prayers with ease. Additional facilities like the well-equipped gym and 24/7 concierge service ensured every need was met. The team went above and beyond to assist with transportation and guided us with local tips, making our pilgrimage smooth and stress-free. A special thanks to Mrs. Remas and Mrs. Dana for their extraordinary kindness and dedication. Their personalized care and warm hospitality made us feel truly valued and ensured every detail of our stay was perfect. Overall, The Address exceeded our expectations in every way, combining world-class hospitality with a deep respect for the spiritual significance of Makkah. I highly recommend this hotel to anyone seeking a luxurious and meaningful stay near Al Haram. We can’t wait to return! Read less

I have wonderful experience to stay here. The room is quite spacious & luxurious interior. More over I stayed in same level with SKY Mushalla in level 36. It was... Read more

I have wonderful experience to stay here. The room is quite spacious & luxurious interior. More over I stayed in same level with SKY Mushalla in level 36. It was my stunning experience. Then the cleaning service guys is so helpful. They are agile to clean or provide something in my room. The access to masjidil haram I can walk about 15 menit with very good outdoor atmosphere and by shuttle bus 24/7. Barakallah fiikum Read less

Alhamdulillaah for the opportunity to stay in one of the newest hotel in Makkah. We stayed here in November 2024 while the access to the Masjidil Haram hasn’t been fully... Read more

Alhamdulillaah for the opportunity to stay in one of the newest hotel in Makkah. We stayed here in November 2024 while the access to the Masjidil Haram hasn’t been fully completed (we go to Haram by shuttle van and it was available and free to use for the guests 24 hours non-stop). For the suite guests, there were 3x meals (bfast, tea time, and dinner) in the suite-lounge (super luxurious I can say, you can see in the video I attached). The food and beverage were top-notch. The quality & selections were best. Minus : there’s only one baby chair and it was too small for toddler size. The hospitality was so-so, but the most outstanding services were from the bellboy / porter, the van’s driver and the cleaner staff in the suite-lounge. May Allāh keep them safe and bless them all. ‎آمِيْن يَا رَبَّ الْعَالَمِيْنَ Read less

My stay at the Mövenpick Anwar Al Madinah was a mix of excellent elite benefits and some initial operational friction. Upon arrival, the check-in process was a bit complicated; the... Read more

My stay at the Mövenpick Anwar Al Madinah was a mix of excellent elite benefits and some initial operational friction. Upon arrival, the check-in process was a bit complicated; the main reception was unable to process my request to use Accor Live Limitless (ALL) points for the booking, stating they couldn't see the option. I was redirected to the dedicated Accor member desk, where the staff eventually agreed to the deduction after consulting with colleagues. It’s a great property, but as a Gold member, I found that you really need to know your benefits and be persistent to ensure they are applied correctly. ​The logistics of getting into the room also required some patience. I was told the room wasn't quite ready and that I would be contacted as soon as it was available, but unfortunately, no call ever came. I eventually returned to the desk myself after the Asr prayer to successfully finalize the check-in. On the positive side, my Accor Gold status was ultimately recognized with a room upgrade, and the view from the room was truly fantastic. It’s a solid room product that makes the wait feel worth it once you are finally settled in. ​In terms of location, the hotel is well-situated, though it is worth noting for fellow travelers that it involves a slight detour to reach the Haram gates when compared to the more direct path from the Sofitel Shahd Al Madinah. While the walk is manageable, those prioritizing the absolute shortest distance might notice the difference. Overall, it’s a high-quality hotel with excellent views and strong status recognition, provided you don't mind navigating some initial communication gaps at the front desk. Read less

Exceptional Service from Joud at the ALL Accor Desk I would like to sincerely thank Joud at the ALL Accor Desk at Anwar Al Madinah Mövenpick Hotel for her outstanding service. From... Read more

Exceptional Service from Joud at the ALL Accor Desk I would like to sincerely thank Joud at the ALL Accor Desk at Anwar Al Madinah Mövenpick Hotel for her outstanding service. From the moment we arrived, she was warm, professional, and extremely attentive. As an ALL Gold member, we truly felt valued. Joud went above and beyond to ensure we were comfortable and arranged a fantastic room upgrade for us, which made our stay even more special. Her efficiency, kindness, and genuine willingness to assist reflect the highest level of hospitality. She handled everything smoothly and made the entire check-in experience effortless. Staff members like Joud are a true asset to the hotel and a perfect example of what excellent customer service should be. Highly appreciated and strongly recommended. Read less

Overall, a very convenient place to stay. The check-in process was smooth and easy, and the staff at reception and checkout were very friendly, helpful, and welcoming. The location is definitely... Read more

Overall, a very convenient place to stay. The check-in process was smooth and easy, and the staff at reception and checkout were very friendly, helpful, and welcoming. The location is definitely one of the biggest advantages. It’s extremely close to the mosque near Gate 327, literally less than a five-minute walk. There are also small stores right outside the hotel on both sides, and if you cross the road you’ll find food places and other shops as well. The room had all the basic essentials and was comfortable overall. We also had suhoor included in our stay, and it was very good with a lot of variety. Definitely recommended. They also offer paid parking at 5 SAR per hour, which is helpful if you’re driving. As for the downsides, the room key card system was quite faulty. The slot where you insert the card to unlock the door often didn’t work properly. It sometimes took many attempts to get it to switch from red to green, and I remember spending a couple of minutes just trying to enter the room. The housekeeping indicator and doorbell system were also not functioning properly. The standard has dropped a bit compared to before, but overall, considering the location and convenience, it’s still a good option for visitors. Read less

Overall great location, walking distance from Masjid Nabwi, there’s a mall located in basement, restaurant and breakfast is top notch. Salama from reception was exceptional. The cleaning staff was so efficient... Read more

Overall great location, walking distance from Masjid Nabwi, there’s a mall located in basement, restaurant and breakfast is top notch. Salama from reception was exceptional. The cleaning staff was so efficient and the restaurant staff was always going above and beyond esp during Ramadan sahoor when there was limited time. They were running around offering chai and water or juice to everyone. Their kindness did not go unnoticed. Would stay here again. Read less

Our stay was truly satisfying. We were pleasantly surprised with a room upgrade and received a beautiful view of Masjid Nabawi. Thank you to Mr. Salama for the warm and... Read more

Our stay was truly satisfying. We were pleasantly surprised with a room upgrade and received a beautiful view of Masjid Nabawi. Thank you to Mr. Salama for the warm and welcoming hospitality. Alhamdulillah, our worship experience was very comfortable as the hotel provides very close access to the women’s entrance of Masjid Nabawi. The food at Al Salam Restaurant was also excellent, with a wide variety of delicious options, complemented by a stunning view of Masjid Nabawi. We will definitely choose Al Anwar Mövenpick Hotel again whenever we stay in Madinah. Read less

I was really impressed with the housekeeping service during my stay. The staff were attentive, friendly, and thorough in keeping the room spotless each day. Fresh linens and towels were... Read more

I was really impressed with the housekeeping service during my stay. The staff were attentive, friendly, and thorough in keeping the room spotless each day. Fresh linens and towels were always provided, amenities were neatly restocked, and the room smelled clean and welcoming after every service. Read less

I honestly have no idea how this hotel has a 5 star rating . It doesn't even deserve 1 star. Everything about the hotel is vintage , old , mouldy ,... Read more

I honestly have no idea how this hotel has a 5 star rating . It doesn't even deserve 1 star. Everything about the hotel is vintage , old , mouldy , broken , worn out . From the beds , bathrooms , towels , elevators it all needs to be renewed. It's so bad that i feel there is no hope , they need to demolish and build a new hotel . The only thing that kept me there was i could not get a refund and the breakfast was good , good waiters , good clean food , nice view Read less

We had a very disappointing stay at the Mövenpick Hotel. Although it’s rated as a 5-star property, our experience felt more like a 1-star. We booked three rooms for the... Read more

We had a very disappointing stay at the Mövenpick Hotel. Although it’s rated as a 5-star property, our experience felt more like a 1-star. We booked three rooms for the family and paid a significant amount, but the service and conditions were far below expectations. Some of the issues we faced: 1. The toilet had leaks and an unpleasant odor. 2. Reception staff were unhelpful, especially when it came to resolving a card blockage issue. 3. Chairs in the reception area were very dirty. 4. The porter (bagagiste) openly asked for money and gifts, which felt highly unprofessional. 5. We had elderly guests in our group who needed assistance, but when help was required, no one from the staff came forward. 6. The shower door was broken when asked the housekeeping to fix it no one came. Overall, we would rate this experience 1/10. We do not recommend this hotel and will certainly not be returning. The high rating (4.5 stars on Google) does not reflect the reality we encountered. You may wish to try it for yourself and form your own opinion, but for us, it was the worst hotel experience we’ve had. Read less

Our stay at the Mövenpick was nothing short of exceptional. Nestled in a prime location, the hotel offers convenient access to everything one could wish for—whether it’s the spiritual serenity... Read more

Our stay at the Mövenpick was nothing short of exceptional. Nestled in a prime location, the hotel offers convenient access to everything one could wish for—whether it’s the spiritual serenity of nearby holy sites or the ease of reaching restaurants, shopping centers, and local attractions. The surroundings are vibrant yet peaceful, making it the perfect retreat after a long day. What truly made our experience unforgettable, however, was the warm welcome and outstanding service provided by Mr. Khaled at the reception. From the moment we arrived, he made us feel genuinely cared for. His professionalism, patience, and attentiveness went far beyond expectations. Whether it was assisting with check-in, offering helpful tips about the area, or ensuring we were comfortable throughout our stay, Mr. Khaled's hospitality left a lasting impression. It's rare to come across someone so dedicated to guest satisfaction, and he truly represents the heart and soul of Mövenpick. Because of him, our stay felt more personal, more comfortable, and more memorable. Highly recommended—not just for the excellent location and amenities, but for the exceptional people like Mr. Khaled who make you feel at home. We’ll definitely return! Read less

I had a reservation for two rooms: one with a large bed and another with two separate beds. However, when I arrived, the receptionist mistakenly gave me a room with... Read more

I had a reservation for two rooms: one with a large bed and another with two separate beds. However, when I arrived, the receptionist mistakenly gave me a room with four beds. I explained that it wasn’t what I had booked and asked her to correct it. After waiting for about 10 minutes, she told me she couldn’t do anything because many people were waiting — which left me feeling disappointed and exhausted. Luckily, another staff member who was sitting in the manager’s office noticed me and came over to ask if she could help. I explained my situation to her, and she immediately took care of everything with professionalism and kindness. She corrected the mistake and gave us exactly the rooms we had reserved. Her calm and respectful attitude made a big difference… even my niece was happy and excited to speak with her. Although I don’t know her name, I truly appreciate her help. She’s a great example of someone who respects her work and the guests, and she turned a negative experience into a very positive one. Thank you.. Read less

It's fine but a 5-star hotel, this ain't. It's fine if all you need is a comfy bed to sleep in and a clean room to relax in. It's not... Read more

It's fine but a 5-star hotel, this ain't. It's fine if all you need is a comfy bed to sleep in and a clean room to relax in. It's not luxury but it's good. The room feels awfully dim because of the lack of any lights in the ceiling. But I can tell they put in the work to keep it clean so that's good. Read less

Very disappointed with the hotel. Definitely not 5 star standard. I would rate this hotel overall 3 star. The room space is very tight. Furniture is very out dated and... Read more

Very disappointed with the hotel. Definitely not 5 star standard. I would rate this hotel overall 3 star. The room space is very tight. Furniture is very out dated and looks tacky and cluttered. On arrival, floor looked dirty, like it hadn't been hoovered in so many days. Bed sheets were stained and pillow had a big boggie on it 🤢. The next day, house keeping came to the room. We asked them to do the usual cleaning and to change the bed sheets. We also reported the blocked sink. They quickly unblocked the sink, gave us some water bottles and toilet rolls then sprayed air freshener in the room and left. We had to call them back, and asked them to change the covers. The cleaners were not happy about this. They showed so much attitude like they did not want to be doing their job even though we we were so nice to them and did not even complain about all the mess and dirt in our room. This is not the kind of service we expect from a 5 star hotel. Read less

The housekeeping staff did a fantastic job throughout my stay. The room was always spotless, toiletries were replenished daily, and the bed was perfectly made every time. Truly appreciated the... Read more

The housekeeping staff did a fantastic job throughout my stay. The room was always spotless, toiletries were replenished daily, and the bed was perfectly made every time. Truly appreciated the attention to detail. Read less

The only thing going for the place is location. The room was dirty all beds had to be changed because they had visible black marks which even the staff couldnt deny. The... Read more

The only thing going for the place is location. The room was dirty all beds had to be changed because they had visible black marks which even the staff couldnt deny. The flushes constantly stop working. maintainence staff doesnt show up to fix it. they expect you to stay in your room the entire day so they can do basic bathroom maintainence at a random time of their choosing. After starting the process from approx 7 am of complaining about the bathroom at 10 in the night i had a break down. Mr Khalid the manager was patronizing and rude. other guests had to step in to help with getting me some attention. important to note arabic speaking men spoke up because that was the only way mr khalid gave any attention. This by far has been a horrible stay. one comes for prayer and peace all i got was racism and sexism from mr khalid and his team. There are many more hotels in this area dont waste your spiritual journey by staying here. Read less

Only thing this hotel is going for itself is location. Otherwise rooms are way past showing their age. Restaurant food is mediocre at best. Just edible and no change in... Read more

Only thing this hotel is going for itself is location. Otherwise rooms are way past showing their age. Restaurant food is mediocre at best. Just edible and no change in menu. You're paying for the location. Not worth the extra cost. I'd recommend the Hilton or Dar El taqwa. Less people and better service and rooms. Read less

I had a great stay at this hotel, and I was especially impressed with the cleanliness throughout the property. The rooms were spotless and clearly maintained with care—everything was fresh,... Read more

I had a great stay at this hotel, and I was especially impressed with the cleanliness throughout the property. The rooms were spotless and clearly maintained with care—everything was fresh, tidy, and well-organized. The bathrooms were also thoroughly cleaned, with no signs of dirt or wear. Even the kitchen area was in excellent condition, which really added to the comfort of my stay. It’s clear that the housekeeping staff takes pride in their work. Overall, the cleaning services were top-notch and made a big difference in my experience. Read less

Anwer Al madinah movenpick on of the best hotel in madinah. This hotel housekeeping staff service very good. Room cleaning very good. Toilet clean very good also smell nice. Kitchen... Read more

Anwer Al madinah movenpick on of the best hotel in madinah. This hotel housekeeping staff service very good. Room cleaning very good. Toilet clean very good also smell nice. Kitchen clean and position good. I am very happy. Inshallah I will come back again stay this hotel. Thanks Room boy Mr Rabbi and Mr Riyaz. Read less

Considering the reputation and the price I paid for my stay, I had expected a higher level of service and attention to detail. Unfortunately, these issues with the air conditioning,... Read more

Considering the reputation and the price I paid for my stay, I had expected a higher level of service and attention to detail. Unfortunately, these issues with the air conditioning, side lamp, and TV reception left me disappointed. In conclusion, my experience at this well-known hotel was far from what I had anticipated. The malfunctioning air conditioning system, faulty side lamp, and poor TV channel reception significantly impacted the quality of my stay. I hope that my feedback is taken seriously by the hotel management, and they work towards enhancing their services to provide a more enjoyable experience for their guests in the future. Read less

Stayed at this hotel during Hajj season. The room was comfortable and spacious for two people. Very near to the Masjid Nabawi, at gate 328. Has shopping complex below the... Read more

Stayed at this hotel during Hajj season. The room was comfortable and spacious for two people. Very near to the Masjid Nabawi, at gate 328. Has shopping complex below the hotel. Convenient to go shopping around the area. Overall, had a great experience staying at the hotel with great services. Read less

The only thing I have to say is to check in after 4pm. Do not bother trying to check in early as rooms are not available specially during peak umrah... Read more

The only thing I have to say is to check in after 4pm. Do not bother trying to check in early as rooms are not available specially during peak umrah śeason. Aside from this, the hotel staff is ultra helpful, the concierge staff is prompt, courteous and trustworthy. Room service is immediate, despite full occupancy 365 days a year. Check out is as simple as A.B.C.... Read less

We were there on a short two night trip. Overall it was good experience. The breakfast options were good and fresh. Dinner buffet was good too. Rooms were clean. Shower... Read more

We were there on a short two night trip. Overall it was good experience. The breakfast options were good and fresh. Dinner buffet was good too. Rooms were clean. Shower and toiletries were well maintained and provided. There was smoking smell in non smoking floors though. But overly good experience. Location was perfect. Read less

The breakfast is good but still need improvement for variants, the room service is good but the laundry was not good enough because we lost our T-shirts (two), and the... Read more

The breakfast is good but still need improvement for variants, the room service is good but the laundry was not good enough because we lost our T-shirts (two), and the laundry guys still didn't found it at our last night. But the room is cozy and clean Read less

Food was good. Service at reception was excellent. We had to change room as the first room was very dirty. The second room was much better and cleaner. The room Service... Read more

Food was good. Service at reception was excellent. We had to change room as the first room was very dirty. The second room was much better and cleaner. The room Service was kind of good.. had to search for them the whole day just to give toothbrush and towels. In the morning at around 7.30,we pressed the button to clean our room, we came back at 14.00, the room was still not cleaned! Apart from 2 sockets, none worked. We had to wait to charge our phones Read less

Excellent overall experience, would recommend. The check-in, check-out was efficient. The hotel staff was also kind and accommodated our room request for adjoining rooms on shorter notice. Rooms were clean,... Read more

Excellent overall experience, would recommend. The check-in, check-out was efficient. The hotel staff was also kind and accommodated our room request for adjoining rooms on shorter notice. Rooms were clean, properly air-conditioned, good amenities. The breakfast buffet also offered a variety of food. Location was convenient and very quick to use elevators to exit and enter. Only thing was one room was quite cold and the thermostat could not be adjusted, but did not detract from comfort much. Insh’Allah would choose to stay here next time as well. Read less

The only good thing about this property is the location. The rest everything makes it even less than 3 star hotel. Room was super dirty and was so smelly. Beds were so... Read more

The only good thing about this property is the location. The rest everything makes it even less than 3 star hotel. Room was super dirty and was so smelly. Beds were so much uncomfortable. Bathrooms were having such a disgusting smell. Only cigarette 🚬 smell was keep coming everywhere. There's no towel in the washroom. Upon asking the Housekeeping team working in the corridors they said, what to do it's supervisor mistake he didn't check the room. Check in process was so time taking even though there's no rush. Only 1 person was ahead of us but the staff was so "lazy" and was not paying attention. Check in staff didn't provide us with the room keys / card and asked the bell boy to drop us to the room. Bell boy opened the room with the master key and handed over the same to us - upon asking why master key, he smiled and went out of the room. At the time of Check-out, the lady at the reception was shocked to see the master key and asked me how come I've that key - I explained all this to her. Other than its great location, I didn't find any single value for money about this hotel. If anyone from the management side wants to discuss more; I'm happy to share more as well. Read less

The hotel looks good, but the furniture is kind of old and not upgraded. The location is excellent and close to women entrance for the mosque. The buffet for the... Read more

The hotel looks good, but the furniture is kind of old and not upgraded. The location is excellent and close to women entrance for the mosque. The buffet for the breakfast was included and it was nice and has varities. For dinner, you can pay 150 SR per person and very nice food like rice, fish and different kinds of fruits Read less

I have had multiple surgeries its very difficult to take shower i told at the reception i need a chair or please change the room , i came to know... Read more

I have had multiple surgeries its very difficult to take shower i told at the reception i need a chair or please change the room , i came to know other rooms had sitting place in the shower area. But they didn't do anything for our problem. There is no sitting arrangement in bathroom it's very uncomfortable for disabled people and aged people as well. And there is no chair in the room with back rest only stools were there . Read less

Facility is good but not up to a 5 start hotel that I would have expected. Response time of cleaners and receptionist is extremely slow. The rooms are comfortable and... Read more

Facility is good but not up to a 5 start hotel that I would have expected. Response time of cleaners and receptionist is extremely slow. The rooms are comfortable and has Haram Mosque view which is breathtaking. The services here as tremendously improved compared to the last time I was here. It's been a little upgrade which is super cool Read less

I have been coming here for over 20 years and have found the manager and the staff at the restaurant to be courteous and helpful. The staff has maintained... Read more

I have been coming here for over 20 years and have found the manager and the staff at the restaurant to be courteous and helpful. The staff has maintained proper hygiene in preparing different food with a wide variety. The food is delicious and excellent. Keep up the good work ethics and services. Read less

Almost excellent! Windows were dirty outside from the rain and crescents at breakfast were not fresh. Otherwise everything was extraordinary, from cleanliness to the view from my bedroom, staff was... Read more

Almost excellent! Windows were dirty outside from the rain and crescents at breakfast were not fresh. Otherwise everything was extraordinary, from cleanliness to the view from my bedroom, staff was polite and so welcoming! The room was spacious, the bed was so comfy! Serenity ambiance as well and beautiful view of the mosque and piazza at breakfast made everything so inspiring! Thank you for this very pleasant stay! Read less

The hotel location is priceless. Very close to the mosque, especially the women entrance. Rooms are spacious and super clean. Staff are super friendly and professional. I could not gave... Read more

The hotel location is priceless. Very close to the mosque, especially the women entrance. Rooms are spacious and super clean. Staff are super friendly and professional. I could not gave more than 2 stars because of the following: 1- room furniture's are old and aged. 2- toilets seems poorly maintained. 3- During breakfast, the served orange juice was expired. I informed the staff at the restaurant two times few minutes apart and kept watching and waiting for their action to remove the juice containers but they didn't. 4- shower cabin was too small. 5- the hotel strangely designed for small size short Asian guests. I am not that tall guy! I am 190 cm tall. The ceiling height is low i could touch the ceiling while walking in the hotel corridors. I had to really bow down to open the door as the door knob is close to my knees. Toilet basin and commod were very low. Read less