Group umrah package December 2021

Stayed here for a whole week during Ramadhan with my parents! Highly recommend this hotel for a comfortable, convenient and accommodating stay. The location was close to the Haram, but steers... Read more

Stayed here for a whole week during Ramadhan with my parents! Highly recommend this hotel for a comfortable, convenient and accommodating stay. The location was close to the Haram, but steers clear of the rush of crowds going into the clock tower - a valuable perk esp at peak season. The GM, Hisham and his team were very attentive to our needs, were receptive to feedback and were proactive in ensuring we were cared for. The service team always had a smile on their faces, providing hospitality that makes you feel right at home. The food selection during iftar was amazing! Well balanced traditional Arabian food, a full spread of desserts - we absolutely loved that its always served hot, and is always well put together. Definitely will come back to stay here. Read less

I recently stayed at Le Méridien Makkah for one night along with my wife, and overall it was a comfortable experience. The staff were welcoming and courteous. The room was quiet,... Read more

I recently stayed at Le Méridien Makkah for one night along with my wife, and overall it was a comfortable experience. The staff were welcoming and courteous. The room was quiet, clean, and comfortable, which made it ideal for resting after Umrah. All the basic amenities were in place, making the stay convenient and hassle free. We had suhoor on the 8th floor at around 1:30am, which turned out to be a great decision as there was no rush at that time. The variety was good and everything was well arranged and fresh. The hotel is about a 10 minute walk to Haram, which is manageable. However, guests should be aware that the road directly in front of the hotel closes during prayer times and may reopen up to one hour after the prayer depending on the crowd. This can make getting a taxi from the front difficult. Similarly, reaching the hotel by taxi can sometimes be challenging due to traffic and temporary roadblocks. Overall, it was a comfortable and pleasant stay, especially for a short visit with family. Read less

Pros: -The location is excellent, close to Haram with a great view. -Hotel staff and management are generous. -Staff are polite and very friendly. -Check-in and check-out times are handled with high flexibility. -The food... Read more

Pros: -The location is excellent, close to Haram with a great view. -Hotel staff and management are generous. -Staff are polite and very friendly. -Check-in and check-out times are handled with high flexibility. -The food is delicious. -They offer a complimentary dinner, which is very tasty. .. Cons: -Although a large bed was advertised, it is actually smaller than described. -There is no smart TV in the room. -There is no parking at all — not in the basement, not in front of the hotel, and not even an open area nearby to park your car. -Even when ordering Careem or Uber, there is no proper place for the driver to stop and pick you up, especially if you have luggage. -The internet signal is not strong. -The price is slightly high. -The number of power sockets is not sufficient. -There is no place or hanger to put clothes inside the bathroom. -No hand shower is available — only the overhead shower. Read less

My recent stay at Le Méridien Makkah was truly exceptional. From the moment I arrived, the level of professionalism, courtesy, and attention to detail demonstrated by the staff was outstanding. What... Read more

My recent stay at Le Méridien Makkah was truly exceptional. From the moment I arrived, the level of professionalism, courtesy, and attention to detail demonstrated by the staff was outstanding. What impressed me most was the team’s responsiveness and genuine commitment to guest satisfaction. On the rare occasion that I experienced a minor issue, it was addressed immediately and handled with efficiency and care. The staff went above and beyond to ensure that everything was resolved promptly, always with warmth and respect. The overall atmosphere of the hotel reflects excellence in hospitality. The service standards, cleanliness, and dedication to guest comfort made my stay not only comfortable but genuinely memorable. I am sincerely grateful to the entire team for making my visit such a positive and unforgettable experience. I would highly recommend Le Méridien Makkah to anyone seeking a seamless and distinguished stay in Makkah. Read less

From the moment I checked in until farewell, I experienced first-class service across all F&B outlets, including the Lobby Lounge and All-Day Dining. Hicham, the restaurant manager, stands out as... Read more

From the moment I checked in until farewell, I experienced first-class service across all F&B outlets, including the Lobby Lounge and All-Day Dining. Hicham, the restaurant manager, stands out as a true hospitality professional meticulous, hands-on, and deeply attentive. I was impressed watching him guide and motivate his team during busy periods; this is exactly what true hospitality should be about, and sadly, what many hotels often lack. Although some of the outlets are not in pristine condition, Hicham made the experience unforgettable by focusing entirely on the quality of food and guest treatment. His courtesy and attention to detail alone make me want to return. I also want to highlight the exceptional service I received from Mohammed Baghdadi, the Rooms Shift Leader. Despite my original booking for twin beds, I requested a switch to a king-size room. Mohammed went above and beyond to accommodate my request, assigning me a room that was clearly renovated and in excellent condition, while the original room clearly needed attention. Spending just two days at the hotel, it became clear to me that Hicham and Mohammed are the true pillars of Le Méridien’s operations, seamlessly bridging F&B and Rooms. Their professionalism, attention to detail, and dedication make a stay here genuinely memorable. Adnan Alessa, Luxury Hotelier Expert Read less

In short, anyone coming for the first time must pay attention to the air conditioning inside the buildings and public transport, it is too low considering that it is very... Read more

In short, anyone coming for the first time must pay attention to the air conditioning inside the buildings and public transport, it is too low considering that it is very warm outside, you enter inside at a modest 20, the hotel itself has a good location, certainly one of the best for the price they offer, (I mean the proximity to the harem because you don't have to pay for the bus), breakfast and dinner are very modest, unlike the European system, the service is insufficient, you have to call the reception even several times to replace towels and bring toilet paper (they are quick when they answer the phone), but considering the number of guests coming, be patient, you can always read the reviews before booking it. Read less

I am currently staying at Le Meridien Makkah and very disappointed with the housekeeping service. For four days, my room was not cleaned at all. On the third day, I... Read more

I am currently staying at Le Meridien Makkah and very disappointed with the housekeeping service. For four days, my room was not cleaned at all. On the third day, I reminded the staff, but nothing was done. On the fourth day, after pointing it out again to the same person, he came within 5 minutes but finished the “cleaning” in less than 4 minutes while I was waiting outside. When I entered, I realized their version of cleaning was only changing the bedsheets. Tissues were still lying on the floor, empty bottles were left untouched, and the sink was messy with water all over it. For a hotel of this reputation, the housekeeping standards are extremely poor. I sincerely hope the management looks into this, as guests expect much better service during their stay. Read less

One of the best Experiences this time at the Le meridian Towers Makkah.. the check in was smooth the bell boy was kind and soft spoken… the lift was always... Read more

One of the best Experiences this time at the Le meridian Towers Makkah.. the check in was smooth the bell boy was kind and soft spoken… the lift was always available in spite of the hotel being full booked… the room was serviced daily with vacuumed carpets and steamed washrooms…many incidences where the staff helped upfront .. there was a Saudi staff named HIND..always answers the first call and helped in getting my tasks fulfilled.. Read less

Rating: ⭐⭐⭐⭐⭐ (10/10) “I had an amazing stay at this hotel! Everything was perfect, from the room to the facilities. I want to specially appreciate the housekeeping team—Harun Rashid, the housekeeping... Read more

Rating: ⭐⭐⭐⭐⭐ (10/10) “I had an amazing stay at this hotel! Everything was perfect, from the room to the facilities. I want to specially appreciate the housekeeping team—Harun Rashid, the housekeeping supervisor, went above and beyond to ensure everything was spotless and comfortable. Truly professional and very kind. I highly recommend this hotel to anyone looking for a flawless stay!” Read less

Exceptional Stay at Hotel Meridien Makkah – A True Benchmark in Hospitality I recently had the pleasure of spending a weekend at Hotel Meridien Makkah with my family, and I can... Read more

Exceptional Stay at Hotel Meridien Makkah – A True Benchmark in Hospitality I recently had the pleasure of spending a weekend at Hotel Meridien Makkah with my family, and I can say with full confidence that it was an experience of the highest standard in hospitality. From the moment we arrived, the reception team set the tone for our stay. The receptionist greeted us with a warm, genuine smile that instantly made us feel welcome and valued. This first impression was just the beginning of a consistently exceptional experience. The hotel’s location is unbeatable — just steps away from the Haram, in a lively, vibrant neighborhood, making it both convenient and uplifting. Our room was immaculate — perfectly clean, thoughtfully arranged, and equipped with every amenity one could need. The attention to detail in cleanliness and comfort was remarkable, ensuring a truly restful environment for the whole family. Room service was beyond outstanding — fast, professional, and always delivered with a friendly touch. The efficiency and courtesy of the staff reflected a deep commitment to guest satisfaction. The crown jewel of our stay was the restaurant on the 21st floor, offering a breathtaking view of the Haram. Mornings here were serene, enjoying breakfast in a space that is not only beautifully designed but also impeccably managed by talented and professionals Said, Hamza, Abdelalim and Mehdi and others, whose professionalism and gracious service elevate the dining experience. In the evening, the illuminated view of the Haram adds a spiritual and uplifting dimension to dinner that words can hardly capture. It is clear that the excellence of Hotel Meridien Makkah — from hospitality and facilities to service and atmosphere — is the result of visionary leadership. I would like to extend my sincere appreciation to the Area General Manager and the General Manager of Marriott Meridien Makkah for fostering such a culture of quality, warmth, and creativity. Your efforts are truly felt in every aspect of the guest experience. I wholeheartedly recommend Hotel Meridien Makkah to anyone seeking not just accommodation, but a memorable, heartfelt, and world-class hospitality experience. I look forward to returning and reliving this exceptional standard of care Read less

5 star only name but definitely not 5 star hospitality hotel. The lobby was very small and crowded. The security was very rude. We are trying to buy some coffee... Read more

5 star only name but definitely not 5 star hospitality hotel. The lobby was very small and crowded. The security was very rude. We are trying to buy some coffee in the restaurant but the security did not allow us to go to the restaurant so we end up talking without anything on the table. What asshamed .... Better change the name with 3 star local brand. NOT WORTH IT ... Read less

AVOID THIS PLACE like the plague... we have booked 4 rooms here and it has been the absolute worst service from ABDUL RAZZAQ the manager and the entire service team... Read more

AVOID THIS PLACE like the plague... we have booked 4 rooms here and it has been the absolute worst service from ABDUL RAZZAQ the manager and the entire service team not even mentioning the quality of the rooms which are horrendous definitely not 5 star! I have a disabled father who is wheelchair bound - firstly they don't give the right room - Secondly they don't replace for an accessible one which means for 4 days now my father has not been able to use the shower as its a bathtub which the entire team are aware of but absolutely do not care. DO NOT BOOK THIS PLACE YOU WILL REGRET IT Read less

This hotel literally are not 5 stars hotel!!!!. Breakfast are suck. Very bad. The staff in the restaurant were noisy like they are on the street. They serve beef liver,... Read more

This hotel literally are not 5 stars hotel!!!!. Breakfast are suck. Very bad. The staff in the restaurant were noisy like they are on the street. They serve beef liver, sausage. So Bullshit. We wait for our room for 3 hours. Well done! Read less

I think this hotel staff went above and beyond during our stay. We were here for about six or seven days during Ramadan 2025, and everything exceeded our expectations. The... Read more

I think this hotel staff went above and beyond during our stay. We were here for about six or seven days during Ramadan 2025, and everything exceeded our expectations. The rooms were always clean, and the staff on our floor were consistently professional and helpful. They made sure we had everything we needed and often checked in to see if we required any assistance. The staff at the lobby were also extremely helpful and kind. One of the highlights of our stay was the iftar and suhoor meal that were included as buffet. It made our lives so much easier, and the food was genuinely delicious. We didn’t have to go out looking for iftar or suhoor spots. Tariq and Hamza working at the buffet were always very helpful. I can’t thank you guys enough for making us feel so comfortable. I can’t wait to come back with my family and stay here inshallah. Most important part is that Le Méridien made our stay during Umrah a very pleasant experience. This is very close to clock tower and walk to Masjid al haram is only 5/max 10 minute because of the crowd. I highly recommend this place. I myself will be staying here when I come back inshallah. Read less

Excellent experience at a first rate hotel. Location, restaurant, customer service and the room all exceeded my expectations. Staff in the restaurant were amazing and both breakfast and dinner... Read more

Excellent experience at a first rate hotel. Location, restaurant, customer service and the room all exceeded my expectations. Staff in the restaurant were amazing and both breakfast and dinner were excellent. Would definitely stay here again! Read less

I stayed for one night, the room was freshly updated, they also provided with free dinner (nice touch!), we dined at the 21st floor - small restaurant but very crowded. The... Read more

I stayed for one night, the room was freshly updated, they also provided with free dinner (nice touch!), we dined at the 21st floor - small restaurant but very crowded. The room is great, but bathroom needs more renovations with the smell The service is excellent, love the friendliness and very helpful with any needs! Smiles all around! Distance is best! Less than 5 mins walk to the Haram. Will stay here again. Read less

I heard that some booked rooms were reassigned to a different hotel, which is highly unprofessional and very disappointing. Additionally, there were several issues with the service that made the experience... Read more

I heard that some booked rooms were reassigned to a different hotel, which is highly unprofessional and very disappointing. Additionally, there were several issues with the service that made the experience uncomfortable: 1. Inappropriate behavior from waiters – Three waiters were excessively flirty. While I was dining with my little sister, they catcalled us, exchanged glances, and laughed among themselves. I expected this city to be a place of joy and peace, but this behavior was far from it. 2. Rude waitress – My little sister was eating and had paused to talk to our parents, but before she could finish, the waitress took her plate without asking if she was done. There was no courtesy, no confirmation—just an assumption that the food was finished. What’s worse, there was still food on the plate, which ended up being wasted because it was thrown away without any confirmation. This lack of basic service etiquette is truly disappointing. 3. Unprofessional cleaning service – While I was in my hotel room with my grandmother, a male staff member rang the bell for cleaning. I told him everything was fine and no service was needed, yet he stood there, smiling and staring at my grandmother without moving until I closed the door. My grandmother and I was scared. Then, on the day of checkout, I was already in a rush when he entered the room while I hadn’t put on my hijab. As I hurried to the elevator, he raised his voice to joke—at a completely unnecessary time when I was clearly in a hurry. This level of service and professionalism is unacceptable. I hope management takes this feedback seriously to ensure a better experience for future guests. Read less

Staying here for five days was rather convenient, near Masjid Al Haram. The room indeed was pretty old but clean enough. The air conditioner was working well but the shower's... Read more

Staying here for five days was rather convenient, near Masjid Al Haram. The room indeed was pretty old but clean enough. The air conditioner was working well but the shower's hot water was not hot enough. The staff was friendly, food was decent not very special though. It was good enough for me. Thank you! Read less

One of the best stays around the Haram. The halls have very beautiful scent. Breakfast is great. The room layout is very good. Proximity to Haram is a huge plus... Read more

One of the best stays around the Haram. The halls have very beautiful scent. Breakfast is great. The room layout is very good. Proximity to Haram is a huge plus (walking distance). My only wish that they offer special rate for long stays. Read less

After reading many negative reviews, I was skeptical of staying here. But I was so glad that I did stay here for the reasons below: 1. Much more affordable than other... Read more

After reading many negative reviews, I was skeptical of staying here. But I was so glad that I did stay here for the reasons below: 1. Much more affordable than other options. 2. Very close to the Haram. 5 to 10 minutes walk depending on the crowd. 3. Clean room. 4. Prayer room option. 5. Good food. 7. Great customer service from everyone. Even though I was there from 24 to 26 of Ramadan, which means extremely crowded.... the staff was very helpful and polite. I am definitely going to stay here again. Read less

Very friendly staff. I came early to the hotel and the receptionist checked us in 4 hours earlier. The room was clean and neat. The hotel is close to haram... Read more

Very friendly staff. I came early to the hotel and the receptionist checked us in 4 hours earlier. The room was clean and neat. The hotel is close to haram only 5 minutes away.The food was good and fresh Highly recommended Read less

The hotel is nearby Haram (5 min walking) but the rooms, beds, bathrooms, appliances, toiletries, hardwares, furniture and fixtures etc. are neither good nor does it satisfy the amount paid.... Read more

The hotel is nearby Haram (5 min walking) but the rooms, beds, bathrooms, appliances, toiletries, hardwares, furniture and fixtures etc. are neither good nor does it satisfy the amount paid. The beds were very uncomfortable and the lights were kind of dim. The charging sockets were very few in number and I had to use the extension plug for the extra sockets. The rooms are very congested as the floor runs short. However the room service guys are good and genuine to help moreover the stay was also good because the city itself is a place of peace. Read less

Ten minute walk from Haram. Beautiful views of Kaaba. The whole staff is incredibly helpful and goes out of their way to make you feel welcome and taken care of.... Read more

Ten minute walk from Haram. Beautiful views of Kaaba. The whole staff is incredibly helpful and goes out of their way to make you feel welcome and taken care of. The restaurant on the top floor is very good. Especially the cook who makes fresh omelettes in the morning and prepares hot pasta for dinner and lunch. Read less

It was one of the best hotel, I've ever been. Thier service was excellent and the staff was really cooperative. Keep up the good work. Looking forward to stay there... Read more

It was one of the best hotel, I've ever been. Thier service was excellent and the staff was really cooperative. Keep up the good work. Looking forward to stay there again. Read less

Great location. Haram is only a few hundred meters walk from the hotel. I was taking my mom in the wheelchair easily. Comfortable beds and clean rooms. The reception staff needs... Read more

Great location. Haram is only a few hundred meters walk from the hotel. I was taking my mom in the wheelchair easily. Comfortable beds and clean rooms. The reception staff needs some training. When I was checking out from the hotel, my mom was thirsty and asked the receptionist if she can have some drinking water. The receptionist rudely replied they do not have water, you better get it from outside. And the fact of the matter is we left some water in our room when we checked out. Our whole good experience turned bitter, and we decided not to consider Le Meridien ever for our stays Read less

The distance to Haram was acceptable...not that far to walk. The rooms were comfortable for 2 but the lifts, though there were six, but they were quite slow in waiting. The... Read more

The distance to Haram was acceptable...not that far to walk. The rooms were comfortable for 2 but the lifts, though there were six, but they were quite slow in waiting. The food I would give a 4/10...the breakfast menu were on repeat everyday which honestly bore us, thus we'd prefer having breakfast outside. Lunch and dinner were 6/10... bearable to eat but again very little of vegetable, except on the last day! Room service was 8/10...the staffs were hospitable and always asked permission before entering to clean our room. Traffic wise, since it is located by the roadside, it is 24-7 busy with passerbys and guests that checked in and out. Read less

It seems there is no maintenance to keep this hotel in good shape. The carpets are too old and too dirty. Damages on the walls and doors are left unfixed.... Read more

It seems there is no maintenance to keep this hotel in good shape. The carpets are too old and too dirty. Damages on the walls and doors are left unfixed. Molds can be seen in the bathrooms. I am really surprised this hotel is allowed to operate in such a poor condition. Read less

I had the breakfast here. I would rate it as medium seeing the hotel rating. The dal was delicious. Service was good. The place is neat and clean... Read more

I had the breakfast here. I would rate it as medium seeing the hotel rating. The dal was delicious. Service was good. The place is neat and clean and the food hygienic Read less

Excellent service, all staff members are very friendly, especially the breakfast chef Mr Abdul Bashar, very jolly person and always happy to serve. Highly recommend this hotel for both location... Read more

Excellent service, all staff members are very friendly, especially the breakfast chef Mr Abdul Bashar, very jolly person and always happy to serve. Highly recommend this hotel for both location and service wise. Read less

Very bad experience, dirty bathroom, broken furnitures, even the AC is very cold even when i put it on 30 degrees ti still very cold , very rude room service... Read more

Very bad experience, dirty bathroom, broken furnitures, even the AC is very cold even when i put it on 30 degrees ti still very cold , very rude room service guys , my check out from the hotel as the travel agency told me was 4 pm (late check out) The room service forced me to check out early at 2 pm by cut off the electricity from my room, there is no kettle, mirror in the room Read less

On the first night itself, the pillows and bedsheets were smelling as if someone had pee'd in them. As disgusting as it sounds, there were situations worse than that. Due... Read more

On the first night itself, the pillows and bedsheets were smelling as if someone had pee'd in them. As disgusting as it sounds, there were situations worse than that. Due to the pillows and bedsheets smelling like that, we had to change our room. And let me tell you one important thing, after we changed the room the next day, we were supposed to perform ghusl and head towards The Holy City of Makkah. And the night before that (the same night we changed our room). I went to take a shower, and almost 20 minutes later, the drainage water most probably choked up and started leaking complete sewage waterout in the toilet. Even before I had opened the toilet door, I realized that the digusting sewage water was leaking out of the toilet really fast, and 75% of our "NEW" rooms carpet was soaked in sewage water. If there was an option to give this hotel a review of less than five stars, I think I would most definitely do that. Read less

Worst hotel i have ever visited. No parking even we booked room for 3 nights. Rude staff and security personel. I was with my family and they behaved really shitty way! They are charging... Read more

Worst hotel i have ever visited. No parking even we booked room for 3 nights. Rude staff and security personel. I was with my family and they behaved really shitty way! They are charging toooo much for this crap hotel. Never visit. Read less

A very nice and well-maintained hotel. The location is excellent — less than 10 minutes' walk to Masjid Nabawi, which makes it very convenient, especially for prayers. There’s also a... Read more

A very nice and well-maintained hotel. The location is excellent — less than 10 minutes' walk to Masjid Nabawi, which makes it very convenient, especially for prayers. There’s also a restaurant right in front of the hotel that serves delicious Indonesian food, perfect for those looking for familiar tastes. Highly recommended for a comfortable and convenient stay in Madinah. Read less

Disappointing Stay at Province Al Sham My recent stay at Province Al Sham was unfortunately quite disappointing, marred by several significant issues that negatively impacted our experience. One major complaint was the... Read more

Disappointing Stay at Province Al Sham My recent stay at Province Al Sham was unfortunately quite disappointing, marred by several significant issues that negatively impacted our experience. One major complaint was the air conditioning. Even after switching off the unit in our room, cold air continued to flow, likely from a central vent, making it uncomfortably chilly, especially at night. This lack of individual climate control was a constant source of discomfort. The restaurant experience was particularly poor. The staff, including the manager, displayed a consistently negative attitude. We felt as though we were being scrutinized for simply eating there, with the manager's demeanor making us feel like we were "eating free food". Furthermore, dining during peak hours was a test of patience, as we frequently had to wait in long queues for around half an hour just to get to the buffet and more time to get the table. Housekeeping was also a significant problem. Our room was not cleaned for two days, and when someone finally did come, the cleanup was a rushed, five-minute affair, clearly indicating a shortage of cleaning staff. Adding to the discomfort, the bathroom ventilation was extremely poor. Unpleasant odors and sounds from the bathroom easily permeated the entire room, likely due to a lack of an effective exhaust fan or proper soundproofing. This significantly detracted from the overall comfort and privacy of the stay. Perhaps the most shocking incident was witnessing a manager shout at an elderly person for simply not arriving on time for a meal. The guest, an older woman, was visibly distressed and didn't even respond. This display of disrespect towards a guest, especially an elderly one, was completely unacceptable and left a very poor impression. Overall, the numerous issues with the air conditioning, the unwelcoming and inefficient restaurant service, the lack of proper housekeeping, the poor bathroom ventilation, and the appalling treatment of a guest by a manager made our stay at Province Al Sham far from enjoyable. I would not recommend this hotel. Read less

Some of these reviews are ridiculous, but I might be also mad if I have to pay that much money for my self and get that level of the service,... Read more

Some of these reviews are ridiculous, but I might be also mad if I have to pay that much money for my self and get that level of the service, fortunately I was travelling in group which makes the price waaayy more make sense. About the separate dining areas for Arabs and non Arabs, apparently it's common practice - although still very racist, in Makkah as well, but I thought that was based on the price of the room purchased, not the nationality,maybe, it's better that the hotel clarify this so the people aren't feeling discriminated in the holy land. The best thing is location, I can simply jump out of bed and run to the female entrance all in less than 10 min , that's why I would definitely comeback if Allah wills ❤️ Read less

Extremely disappointed. Rude staff, dirty rooms, feels like a ghost house. They don’t care people. They call me 12pm to do check out right now although the time for check... Read more

Extremely disappointed. Rude staff, dirty rooms, feels like a ghost house. They don’t care people. They call me 12pm to do check out right now although the time for check out was 2 pm. The only positive is the location. I will never ever book this hotel again InnShaAllah Read less

Location is 5 minutes from the ladies entrance King Fahd gate and door 21. The hotel lobby was neat and comfortable but the room was small. I had booked a... Read more

Location is 5 minutes from the ladies entrance King Fahd gate and door 21. The hotel lobby was neat and comfortable but the room was small. I had booked a triple room and there was not even space left to put a prayer mat.The furnishings looked a bit outdated and damaged. The toilet was clean but the hold support in the tub was loose which could cause a serious fall. The room service was very slow to respond.The breakfast buffet spread had many dishes but did not cater to all peoples common taste. It could be improved. They have underground parking but the entrance is too narrow with limited slots and was unavailable during my stay. Luckily i could park at the space in the nearby Ritz hotel for Sr 5 per hour. Read less

Firstly the man with glasses at reception is such an arrogant person. He thinks that he is prime minister. Very rude and doesn’t know how show up professionally to costumers. Secondly all... Read more

Firstly the man with glasses at reception is such an arrogant person. He thinks that he is prime minister. Very rude and doesn’t know how show up professionally to costumers. Secondly all the lifts smells sooo bad that one could ever imagine Moving on, I don’t know why but i feel itchy on the beds. Bed sheets are not in very good conditon even though they are cleae but not deep cleaned Washrooms are clean but plz get the maintaince work done Also Work on hygine U guys have a very good location but only management issue Read less

Location is good. Cleaning is not up to the mark. Have to wait in long queues for lifts. Food buffet dishes were all limited to indonesian Thai Malaysian taste. No... Read more

Location is good. Cleaning is not up to the mark. Have to wait in long queues for lifts. Food buffet dishes were all limited to indonesian Thai Malaysian taste. No pakistani food was available in the buffet. Read less

Location was good. It was nearby the masjid. However, the quality of room, hygiene not up to standard. Especially when you rate is a 4 star hotel. Its definitely... Read more

Location was good. It was nearby the masjid. However, the quality of room, hygiene not up to standard. Especially when you rate is a 4 star hotel. Its definitely not 4 star. More like 2 star. I had to ask multiple times for toilet tissues. Even then they wouldn't refill. We were four people in one room and they found it appropriate to give less towels and toilet tissues. The shower head was not working as it should. Tiles cracked in bathroom. Grouts were dirty. Wallpaper ripped off the wall and head board all scratched. Room service didn't come for 3 days. Bed sheets weren't changed. It was simply turned over. Thinking that we would not notice. Carpets were physically observed to be dirty. When housekeeping came, he couldn't hoover it off. Breakfast was not nice. Skipped breakfast as it was simply not worth eating in the hotel. Read less

Close to Masjid e Nabawi, 2 minutes walking distance. Location is very convenient from the point of view of going to Masjid, getting breakfast and other meals, getting taxis, etc. The only... Read more

Close to Masjid e Nabawi, 2 minutes walking distance. Location is very convenient from the point of view of going to Masjid, getting breakfast and other meals, getting taxis, etc. The only issue is the elevators have a little longer waiting times. The check-in was quick and the staff were courteous. Read less

The WORST hotel I have EVER stayed in!! Absolutely ridiculously DISGUSTING!!! Where to even START??!!! 1. The bathroom had unknown black substance and ROT all over the tub🤢🤢🤢 2. The bed had... Read more

The WORST hotel I have EVER stayed in!! Absolutely ridiculously DISGUSTING!!! Where to even START??!!! 1. The bathroom had unknown black substance and ROT all over the tub🤢🤢🤢 2. The bed had unknown stains and what im pretty sure was dried small blood spots on the sheet 🤮 3. The floor was not hoovered like at all 4. The bed smelt like old BO !!! Definitely unwashed 😷😷😷😷 Read less

Was my experience as bad as what I've seen reviews wise? No it's just about liveable, however it is very close to the masjid. But for your piece of my... Read more

Was my experience as bad as what I've seen reviews wise? No it's just about liveable, however it is very close to the masjid. But for your piece of my mind and comfort during Umrah please find somewhere else to stay. During hajj season it does get very busy lift wise! Read less

My experience at Province Al Sham was very satisfactory, unlike some of the other reviews here. It is located at about 10 minutes walk to the Holy Masjid but you have... Read more

My experience at Province Al Sham was very satisfactory, unlike some of the other reviews here. It is located at about 10 minutes walk to the Holy Masjid but you have to cross a very busy road on the way. The two rooms that I booked were cozy, well maintained and comfortable. Cleanliness can however be a bit improved. The staff was friendly and cooperative during my 2 night stay there. I cannot comment on the quality of their food though since I didn't try it. Read less

I admit the have a good housekeeping and warm front desk counter staff. But their for their food preparation, this hotel about the worst because of the F&B Manager discriminate... Read more

I admit the have a good housekeeping and warm front desk counter staff. But their for their food preparation, this hotel about the worst because of the F&B Manager discriminate and instruct his staff to segregate the meal and food section between Asian and non Asian. As a person who is Asian and working, leaving oversea, bread and butter are our main meal. But our request been deny by their F&B Dept and really humiliated us. The F&B staff even shouted to my friend who also a guest hotel. Because of that I rate this hotel for F&B 2 star only. My advise, please respect your guest. We also human. And kindly educated your staff and management even they have enough "Education". Respect is earn. Please review and revise the way your serve your guest in F&B division. Read less

This was honestly the worst experience ever I couldn't sleep for the 4 nights I spent here. I spent all night feeling itchy. The hygine was atrocious I didn't drink... Read more

This was honestly the worst experience ever I couldn't sleep for the 4 nights I spent here. I spent all night feeling itchy. The hygine was atrocious I didn't drink much liquids or eat much food just so I didn't need to use their bathrooms. My room had no lights just 2 lamps but for some decorative reasons 4 switches that were like the staff, absolutely useless and just for display. And let's not go onto the lifts I walked down 10 floors before my family even got a lift. My room, for a family of 4, had only 1 available socket so we had to charge our phones in turns. Any pictures of the hotel are complete catfish it showed slippers and bathrobes and an ironing board it even said complementary water and kajoors in the lobby but non of that was true. Throughout the 4 nights my room was never cleaned and my sheets and towels were never changed but on my first night they stood and my door yelled room cleaning till I woke up from sleep and asked if I needed water or anything and then proceeded to hoover the hallway bearing in mind it's 11pm. Would not recommend this hotel you're better of sleeping on the streets. Am fully convinced that any good review on this hotel were from the staff looking for a raise. Read less

Stayed here five nights. Not at all a 4 star hotel. I would rather say 2.5 star. Rooms are dark and gloomy with no hot water. Breakfast menue is catered... Read more

Stayed here five nights. Not at all a 4 star hotel. I would rather say 2.5 star. Rooms are dark and gloomy with no hot water. Breakfast menue is catered for Indonesians and breakfast area is small and tight. Only good thing it's close to haram. Read less

Small space with 4 bed in a 2 room suite. Towel crisis in everydays matter except 1st day. Breakfast (small and narrow choice) as they gives priority to their Indonesian... Read more

Small space with 4 bed in a 2 room suite. Towel crisis in everydays matter except 1st day. Breakfast (small and narrow choice) as they gives priority to their Indonesian guest. But location is good . Read less

Arrived Thursday evening during Ramadan with my wife, mother and 2 young kids. Room was dirty. Bedding hadn't been changed from the previous guests. Only 2 towels despite there being 5... Read more

Arrived Thursday evening during Ramadan with my wife, mother and 2 young kids. Room was dirty. Bedding hadn't been changed from the previous guests. Only 2 towels despite there being 5 of us. No hot water. We had to shower in a friend's room. Next day after asking many times we spoke to the cleaner on our floor. The poor guy was responsible for cleaning the whole floor by himself. He cleaned the room, changed the bedding and gave us toilet roll and towels. For the next 3 days we still had no hot water. They would say someone will come up in 20 minutes, making me wait in the room for hours so I couldn't go the masjid. We were told at one point, "Who needs hot water in this hot weather?" When we would ask for a partial refund or some compensation we would get laughed at. They wouldn't change our room due to availability. They offered us a 3 bed room twice over the 2 days which obviously I refused. When I asked if we could keep this room and have the 3 bed room as well as surely they wouldn't be giving this faulty room to other guests, I got shouted at. Eventually a plumber of some sort sourced a new water heater in the middle of the night and fitted overnight. He was the only one who apologised and understood our situation. The reception staff are rude and useless. The management are even worse. The room itself is outdated with worn out carpet. The fridge is tiny. The windows don't close properly. You have to pester cleaning staff to clean the room. They give you one tiny toilet a roll a day and you have to plead for more. Do not stay at this hotel at any cost. Read less

Very good experience, it's very near by Masjid Al NABWI, the staffs are very friendly rooms are good and it's very cheap hotel in that area. I got a room... Read more

Very good experience, it's very near by Masjid Al NABWI, the staffs are very friendly rooms are good and it's very cheap hotel in that area. I got a room for 150sr after discount and also you can walk in for booking anytime in day or night, other hotels in that area will say you can check in only 2 pm noon. Read less

Restaurant of this hotel is simple but very neat and tasty food available. Simple and reasonable hotel. 15 minutes walk distance to Masjid.e.nabawi. rooms are average, bath tabs... Read more

Restaurant of this hotel is simple but very neat and tasty food available. Simple and reasonable hotel. 15 minutes walk distance to Masjid.e.nabawi. rooms are average, bath tabs are not well cleaned, stains are present, towel and tissue and room spray are not available on checkin but later provide on demand. No electric kettle with tea and coffee sachet are available as complimentary. Ok. I give this hotel 3 stars only. Read less

Building was fine but the people operating the hotel were lazy and not up to the mark. Bed sheets and carpets were old and worn out. small rooms having 5... Read more

Building was fine but the people operating the hotel were lazy and not up to the mark. Bed sheets and carpets were old and worn out. small rooms having 5 to 6 single beds. Limited basement parking is possible but they charge you extra for that. A renovation is much needed. Read less

TV was not working... Washroom faucets were broken. No daily cleaning... Room were small for 4 single beds.. No locker in room. No reception call. Good things hot and cold water all the time.. Centralized AC. That's... Read more

TV was not working... Washroom faucets were broken. No daily cleaning... Room were small for 4 single beds.. No locker in room. No reception call. Good things hot and cold water all the time.. Centralized AC. That's it Read less

Nice place. Had a damp carpet smell when we arrived, but it dessipated over time. Toiletries and towels were provided. Refrigerator was provided, though iron and kettle were not. Air... Read more

Nice place. Had a damp carpet smell when we arrived, but it dessipated over time. Toiletries and towels were provided. Refrigerator was provided, though iron and kettle were not. Air conditioning worked well initially, but they may have turned it off due to the cold. No window, so no view, but soundproof room as did not heat anything from the construction site behind it. Restaurant present but did not yet it. Laundry service was good, charging 4 riyal per clothing item. Close to haram. Would not mind staying here again. Read less