February Umrah Half-Term

I would like to sincerely commend Faisal Ahmed and Fairuz Ali for their outstanding service at Hilton Suites Saudi Arabia. Their professionalism, attention to detail, and consistently high standard of... Read more

I would like to sincerely commend Faisal Ahmed and Fairuz Ali for their outstanding service at Hilton Suites Saudi Arabia. Their professionalism, attention to detail, and consistently high standard of cleaning truly stood out during my stay. They were always courteous, efficient, and willing to assist, ensuring everything was spotless and comfortable. Their dedication made my stay especially pleasant. A big thank you to both of them for their excellent work! Read less

Mr. Liton who has been cleaning our room is top notch. Our room (903) is always clean and neat. The Iftar is delicious. I would like very much to come... Read more

Mr. Liton who has been cleaning our room is top notch. Our room (903) is always clean and neat. The Iftar is delicious. I would like very much to come back to stay in this hotel again next time when I’m in Makkah, In Shaa Allah. Read less

We had a wonderful experience at the Hilton Suites Jabal Omar Makkah. From the moment we arrived, the check-in process was smooth and efficient. A special thank you to Br.... Read more

We had a wonderful experience at the Hilton Suites Jabal Omar Makkah. From the moment we arrived, the check-in process was smooth and efficient. A special thank you to Br. Hamed at the front desk, who was incredibly helpful, kind, and consistently went above and beyond to accommodate all of our needs throughout the stay. The hotel itself was exceptionally clean and very well maintained. Despite the size and number of guests, we never experienced long elevator wait times, which made getting to the Haram very convenient. The staff were professional, welcoming, and attentive, which enhanced our experience. I would highly recommend this hotel to anyone visiting Makkah and would gladly stay here again. Read less

Our experience at Hilton Suites Jabal Omar Makkah was nothing short of outstanding. From the moment we arrived, the level of service and hospitality was truly remarkable. Every detail reflected... Read more

Our experience at Hilton Suites Jabal Omar Makkah was nothing short of outstanding. From the moment we arrived, the level of service and hospitality was truly remarkable. Every detail reflected professionalism, warmth, and genuine care for guests. The location is absolutely perfect, just steps away from Al-Masjid Al-Haram, making it incredibly convenient for prayers and spiritual reflection. Being so close to the Haram added immense comfort and peace to our stay. What truly elevated the experience, however, was the exceptional service provided by Mr. Ali. His professionalism, kindness, and attentiveness were beyond expectations. He went above and beyond to ensure everything was smooth and comfortable. His welcoming attitude and dedication to excellence reflect the highest standards of hospitality. Hilton is fortunate to have such a remarkable team member. The entire staff demonstrated grace, efficiency, and sincere respect, creating an atmosphere that feels both luxurious and spiritually uplifting. We highly recommend Hilton Suites Jabal Omar Makkah to anyone seeking comfort, convenience, and world-class service in the heart of Makkah. We will certainly return Incha ALLAH 🙏🏿 . A truly memorable and blessed stay, ALHAMDOULILAH👏🏿. Read less

We had an amazing stay at the Hilton Suites Jabal Omar. From the moment we checked in, the service was seamless and professional. We opted for a room with a... Read more

We had an amazing stay at the Hilton Suites Jabal Omar. From the moment we checked in, the service was seamless and professional. We opted for a room with a panoramic view of the Haram, and it was breathtaking—truly a spiritual highlight of our trip. The daily breakfast at Al Quandeel Restaurant was excellent, offering a great variety and high-quality service to start our mornings. We were also very impressed with the housekeeping team; our room was cleaned perfectly every single day. Comparing this to the busy Clock Tower area, I am so glad we chose this location. It felt much more accessible and less congested while still being just steps away from the Haram. Highly recommended for anyone looking for comfort and a great view in Makkah! Read less

I recently stayed at Hilton Suites Makkah, and it was truly a wonderful experience. The reception team especially Atif and Montaha were friendly and helpful, room service was... Read more

I recently stayed at Hilton Suites Makkah, and it was truly a wonderful experience. The reception team especially Atif and Montaha were friendly and helpful, room service was delivered promptly, and the restaurant staff provided excellent service. The staff's hospitality and attention to detail made my stay truly special. Highly recommend! 5/5 stars ⭐️⭐️⭐️⭐️⭐️. Whenever I visit to 🕋 I only stay here and recommend to all my friends and family. Read less

This hotel is absolutely amazing! It’s super luxurious, cozy, very clean, quiet, and beautifully fancy. The atmosphere is so chic and elegant that it makes the whole stay feel special. The... Read more

This hotel is absolutely amazing! It’s super luxurious, cozy, very clean, quiet, and beautifully fancy. The atmosphere is so chic and elegant that it makes the whole stay feel special. The staff are incredible — from the reception to the cleaners, room service, the chefs, and the waiters/waitresses — everyone is so professional, kind, and welcoming. Truly 10/10 service all around! A very special thanks to Donia at the reception — she was so friendly and helpful, and made the whole reservation process so easy. Her warm welcome really made a difference. Overall, this hotel is worth it by all means — elegant, lenient, and simply unforgettable. Highly recommended! Read less

This property attracts more and more clients for so many reasons. All types of shops including grocery supermarket, clothes, Food Court in 5 minutes walk. Rooms are well planned and... Read more

This property attracts more and more clients for so many reasons. All types of shops including grocery supermarket, clothes, Food Court in 5 minutes walk. Rooms are well planned and decorated. Check in is smooth and quick. Staff is competent and responsive. Escalators are good. Numbers and capacity of elevators is inadequate and need improvement. Cleanliness is appreciated. Read less

Our stay at the Hilton Suite was nothing short of perfect! The room was spacious, elegantly designed, and offered every comfort we could have hoped for. The attention to detail... Read more

Our stay at the Hilton Suite was nothing short of perfect! The room was spacious, elegantly designed, and offered every comfort we could have hoped for. The attention to detail in cleanliness and amenities truly stood out, making our stay feel both luxurious and relaxing. What made the experience even more memorable was the outstanding service. The staff were warm, professional, and always ready to assist with a smile. Every request was handled quickly and with genuine care, which made us feel truly valued as guests. This combination of comfort, luxury, and exceptional hospitality makes the Hilton Suite an easy 5-star choice. We will definitely return and highly recommend it to anyone seeking an unforgettable stay! Insha Allah Read less

It was a comfortable and excellent stay. The place is very close to the Haram. I would like to thank all staff, receptions, restaurants housekeepers luggage . The staff's morals were... Read more

It was a comfortable and excellent stay. The place is very close to the Haram. I would like to thank all staff, receptions, restaurants housekeepers luggage . The staff's morals were excellent and their treatment was elegant, in addition to the beautiful smile on their faces. Overall, I recommend this hotel Read less

Our stay at Hilton Suites Mecca was exceptional. The rooms were immaculate. A very strong 10 out of 10 for comfort, design & Cleanliness. The service Raaheemudin from house... Read more

Our stay at Hilton Suites Mecca was exceptional. The rooms were immaculate. A very strong 10 out of 10 for comfort, design & Cleanliness. The service Raaheemudin from house keeping did was amazing. He went above & beyond during our stay. Highly recommended.. Read less

Hilton Suites Jabal Omar is the best hotel I’ve ever stayed at. From the moment I arrived, everything was perfect. The hotel is incredibly clean and every area is spotless... Read more

Hilton Suites Jabal Omar is the best hotel I’ve ever stayed at. From the moment I arrived, everything was perfect. The hotel is incredibly clean and every area is spotless and well-kept. The staff are extremely professional, courteous, and go above and beyond to provide outstanding customer service. The breakfast was a highlight of my stay. It was absolutely delicious with a wide variety of fresh and flavorful options. You can truly feel the quality and care in every detail. If you’re looking for comfort, excellent service, and an unforgettable experience in Makkah, I highly recommend Hilton Jabal Omar. I will definitely be back, inshallah. Read less

I recently stayed at this hotel for a couple of days and had a wonderful experience overall. The rooms were super clean, beautifully decorated, and maintained to a high standard.... Read more

I recently stayed at this hotel for a couple of days and had a wonderful experience overall. The rooms were super clean, beautifully decorated, and maintained to a high standard. The breakfast buffet was exceptional, offering a wide variety of delicious options that catered to different tastes. The staff was friendly and helpful, always ready to assist with a smile. The only downside is the location, which is a bit of a walk from the Holy Mosque. While the stay itself was excellent, the distance might be a consideration for those looking to be closer to the Haram. I would absolutely love to stay here again for the comfort and service, but I may have to reconsider due to the walking distance. Still, highly recommended if you're okay with a short commute. Read less

I had a great experience at Hilton Suites, everything was clean and tidy and the service from the friendly staff was top notch. I received particularly good service from Selim,... Read more

I had a great experience at Hilton Suites, everything was clean and tidy and the service from the friendly staff was top notch. I received particularly good service from Selim, he always went the extra mile to ensure my room was kept tidy and ensured I had everything I needed. He even arranged prompt assistance for me and after the shower had a slight leak. His kindness and friendly attitude throughout my stay 10x better - he deserves a raise! Would definitely return to Hilton Suites, not only for the welcoming hospitality but for the prime location! Read less

First time out of the clock tower and must say its worth a visit. The food here is nice and clean. There is ratio coffee outside and if you dont... Read more

First time out of the clock tower and must say its worth a visit. The food here is nice and clean. There is ratio coffee outside and if you dont mind to walk a bit further then you need to check it out. I am a silver member and was not offered any special treatment as haj is a group booking guys who cares i missed out on point and executive treatment its not nice! Read less

I recently stayed at the Hilton Hotel in Mecca, and it was a fantastic experience. The location is perfect, just a short distance from the holy sites, and the accommodations... Read more

I recently stayed at the Hilton Hotel in Mecca, and it was a fantastic experience. The location is perfect, just a short distance from the holy sites, and the accommodations are spacious and comfortable. A special mention goes to Nezamuddin, the room service cleaner, who was incredibly helpful and attentive during my stay. He went above and beyond to ensure my room was always clean and well-stocked, and his friendly demeanor made me feel valued as a guest. Overall, I highly recommend the Hilton Hotel Mecca, and I appreciate Nezamuddin's exceptional service, which truly enhanced my visit! Read less

My stay experience was beyond expectations. The breakfast was delightful, offering a great variety of options to start the day. The room was exceptionally clean and well-maintained, making my stay... Read more

My stay experience was beyond expectations. The breakfast was delightful, offering a great variety of options to start the day. The room was exceptionally clean and well-maintained, making my stay very comfortable. The staff at the reception were incredibly helpful, ensuring a smooth check-in and addressing all my needs. A special thanks to Bayan, Mahmoud and AbdulRahim from the F&B team, who provided exceptional service and made my dining experience truly memorable. Thank you for making my stay so enjoyable. Read less

I arrived early in Mecca around 9:30 AM, and the hotel staff, Mashary and Ahmed, were incredibly kind to check me in right away. When I mentioned that I wasn’t... Read more

I arrived early in Mecca around 9:30 AM, and the hotel staff, Mashary and Ahmed, were incredibly kind to check me in right away. When I mentioned that I wasn’t happy with the view, they graciously upgraded me to a suite at no extra cost. Their hospitality throughout my 6-day stay was exceptional—always helpful, friendly, and professional. The rooms were very clean and well-maintained. Truly appreciated the warm welcome and great service! I will definitely come back and highly recommend the hotel. Read less

Hilton Suites Makkah – Exceptional Service Beyond Expectations I recently had the pleasure of staying at Hilton Suites Makkah, and I must say, the experience was nothing short of extraordinary. From... Read more

Hilton Suites Makkah – Exceptional Service Beyond Expectations I recently had the pleasure of staying at Hilton Suites Makkah, and I must say, the experience was nothing short of extraordinary. From the moment I arrived, every detail was handled with the utmost professionalism and care. A special mention goes to Mr. Waseem Rida, whose service truly went above and beyond. His warmth, attentiveness, and dedication to ensuring our comfort made a lasting impression. Whether it was assisting with check-in, offering local insights, or accommodating our requests with genuine hospitality, Waseem exemplified what true service excellence looks like. The hotel itself is immaculate, with breathtaking views of the Haram and spacious, beautifully maintained suites. But it’s the people—especially individuals like Waseem—who make this place unforgettable. Thank you, Hilton Suites Makkah, and a heartfelt thanks to Waseem Rida for making our stay more than exceptional. We look forward to returning soon. Read less

First of all let me say thank you to Mr. Mushari Al Rehaili who was very accomodating and helped our family get a connecting suites. I just can’t think the... Read more

First of all let me say thank you to Mr. Mushari Al Rehaili who was very accomodating and helped our family get a connecting suites. I just can’t think the hustle of having my family with little children if we are in different floor. May Allah return your kindness. The room itself is very nice, spacious and clean with haram view. Masyaallah. Totally can recommend to stay here for your umrah and hajj. Update: It has been a very pleasing stay at this hotel. I’d like to compliment the daily house keeping and service by Mr. Tanvir Hussain & Ruhimuddin. It’s awesome to know that whenever I comeback from Masjid Al Haram, the room has been meticulously cleaned. Read less

Currently, we are on our second day of a week-long stay at this hotel, and so far, we have been thoroughly impressed with its exceptional quality and service. The hotel's... Read more

Currently, we are on our second day of a week-long stay at this hotel, and so far, we have been thoroughly impressed with its exceptional quality and service. The hotel's strategic location allows us to reach the Holy mosque within mere minutes, making it incredibly convenient for our visit. Upon arrival, the reception staff warmly welcomed us, ensuring that we felt comfortable and addressing our needs to our satisfaction. The rooms have proven to be quite cozy, offering all the amenities one could desire. Additionally, the hotel's basement connects to a shopping mall and food court, providing unparalleled convenience – there's no need to venture elsewhere for shopping or dining. Notably, the breakfast served here is of excellent quality, and the staff working at the breakfast area are incredibly friendly and welcoming. We would like to give a special shout-out to Ms. Hala, who attentively checked on us multiple times to ensure we received top-notch service. As our stay continues for four more days, we look forward to learning and exploring more about this exceptional hotel. Based on our experience so far, we anticipate it will be a remarkable and memorable stay. Read less

Service & hospitality unmatched! The entire staff from the front desk to the cleaning crew is incredibly helpful. The breakfast buffet is unmatched and the manager, Abdul Ahad, goes above... Read more

Service & hospitality unmatched! The entire staff from the front desk to the cleaning crew is incredibly helpful. The breakfast buffet is unmatched and the manager, Abdul Ahad, goes above and beyond to ensure you’re having a great stay. Read less

My overall experience has been beyond my expectations. From the check-in to check-out I have had impeccable experience from all the staff at the Hilton Suites hotel. I would like... Read more

My overall experience has been beyond my expectations. From the check-in to check-out I have had impeccable experience from all the staff at the Hilton Suites hotel. I would like to give my special consideration to Mr Abdullah Allahyani at the reception. The check-in was quick and smooth. He was excellent indeed and I cannot stress that enough. Likewise the staff who helped me with the bags and answering all my questions. I would also like to say that the room service staff have been excellent and quick . The service is 10/10. I would like to specially thank Mr Tanveer Hussein . They are always keen to clean your room and this very much appreciated. The breakfast services were also excellent with a variety of menu. Special thanks to Mr Tanvir Safi who assisted me and my mother. He is excellent indeed. The hotel is within a walking distance literally to the masjid 3 to 4 minutes . The hotel is also connected to the Souk Khalil mall. Everything that you need is within a walking distance. When I come back for Umrah insha allah this will be the only hotel I want to stay in. Read less

The service at this hotel is absolutely pathetic. The waiters and managers are rude and have no respect. We were not allowed to take fruit and juices from the breakfast... Read more

The service at this hotel is absolutely pathetic. The waiters and managers are rude and have no respect. We were not allowed to take fruit and juices from the breakfast table to our rooms. During our 6 day stay they served the same breakfast every single day as well as the same fruits. The rooms were very small with 2 beds and 3 tables squeezed into the room. Paper cups are placed in the room. This is definitely not a 5-star hotel. The location is excellent because it is very close to Haram. I would not choose this hotel again. Read less

Excellent service from the restaurant staff (Leo, Hadi, and team), and Safa wing level 10 cleaning staff. The food is always on point, with a delectable spread of cuisines, fresh... Read more

Excellent service from the restaurant staff (Leo, Hadi, and team), and Safa wing level 10 cleaning staff. The food is always on point, with a delectable spread of cuisines, fresh fruit, and even a coffee machine for breakfast. Try their special spicy omelette - it doesn't disappoint. Great location. Clean and comfy room. Read less

We had an excellent stay. Amazing breakfast selection and 90% of the staff we came into contact with were helpful and genuinely caring and wanted to provide good customer service.... Read more

We had an excellent stay. Amazing breakfast selection and 90% of the staff we came into contact with were helpful and genuinely caring and wanted to provide good customer service. The room was clean and the cleaners were responsive and always present on the floor should anything be needed. The reception staff were helpful despite a complication at check-in. The location was very good with a host of stores and a supermarket and food court accessible directly from the hotel. Lifts were never a problem. Will certainly stay at this hotel again in the future. Read less

Very good stay at this beautiful hotel. Room was clean. Beds were very comfortable. Staff was very helpful. Breakfast was decent. I would like to stay again In Sha Allah. Attention... Read more

Very good stay at this beautiful hotel. Room was clean. Beds were very comfortable. Staff was very helpful. Breakfast was decent. I would like to stay again In Sha Allah. Attention Housekeeping/Plumbing Team- Washroom must be rust free. Some places were out of colors with rust. Shower mixer must be fixed before guests come in. Read less

I stayed one night so far out of 5 nights booked. Best staff ever, very very clean and nice decorations. Service is amazing. The location is perfect for visiting The... Read more

I stayed one night so far out of 5 nights booked. Best staff ever, very very clean and nice decorations. Service is amazing. The location is perfect for visiting The Kaaba. Their breakfast is in high quality. Read less

Hotel is very nice and location is great. Service is also good. The only negative is that they charge for breakfast even though you are paying top dollar. I would... Read more

Hotel is very nice and location is great. Service is also good. The only negative is that they charge for breakfast even though you are paying top dollar. I would expect breakfast to be included an price to be little 30% less. Read less

Excellent customer services. Managers at buffet was super nice and cooperative. Even the manager came and delivered when requested room service. Cleaners were amazing too. Kept the rooms very nice and... Read more

Excellent customer services. Managers at buffet was super nice and cooperative. Even the manager came and delivered when requested room service. Cleaners were amazing too. Kept the rooms very nice and tidy. Md Torikul was very cooperative and cleaned the rooms perfectly. Read less

Good location, clean well priced rooms and suites, but there are lots of things wrong with this hotel, they are doing too much sometimes, one of the cleaning workers entered... Read more

Good location, clean well priced rooms and suites, but there are lots of things wrong with this hotel, they are doing too much sometimes, one of the cleaning workers entered the room while my sister was still there, the service over the phone too complicated to a point I had to spend 7 minutes just to say I want a tooth brush and a bag, and when I finally told them and it has been 35 minutes now and still waiting for them. The parking lot costs half of the room’s price, and everyone I asked has given me a different price. In conclusion, Good clean well priced rooms and suites, bad service and the inconsistency caused me confusion. Really hope they get their things together soon before the place get crowded after the pandemic. Read less

The staff takes personal interest in making the guests comfortable. The restaurant staff is possibly one of the best that i have experienced in any hotel! its always a pleasure... Read more

The staff takes personal interest in making the guests comfortable. The restaurant staff is possibly one of the best that i have experienced in any hotel! its always a pleasure staying at Hilton Suites Makkah Read less

Hilton Suites -as I see - is the best hotel in Jabal Omar in terms of hospitality and service quality. From the moment you enter the lobby till check out... Read more

Hilton Suites -as I see - is the best hotel in Jabal Omar in terms of hospitality and service quality. From the moment you enter the lobby till check out you feel the warm welcome from all team members to ensure comfort stay also the excellent breakfast considering food quality and restaurant team. It's like feel home and focus on your Umra and prayers. Read less

The hotel is very comfortable. The staff at reception kind and well spoken. It would be nice if the hotel could provide transportation TO & FROM THE TRAIN STATION INCLUDE... Read more

The hotel is very comfortable. The staff at reception kind and well spoken. It would be nice if the hotel could provide transportation TO & FROM THE TRAIN STATION INCLUDE THE COST WITH HOTEL FINAL BILL. Read less

The place is great and the rooms are nice. Unfortunately the management in this branch are disappointing and they made me to reconsider this great chain of hotels !! Ive been... Read more

The place is great and the rooms are nice. Unfortunately the management in this branch are disappointing and they made me to reconsider this great chain of hotels !! Ive been traveling and staying with them for more than 20 years now. I made a reservation and i got the details and confirmation #, then i booked everything based on it + traveled for more 5 hours both air and ground. When i arrived they said sorry we have nothing for you ! And they couldn’t even leave my luggage so i can take my Omrah !!. Its very sad and sensitive experience for me since its known how busy and restricted to travel to this place. Read less

Great hotel, close to Haram, easily accessible, with shopping centres close by and on the ground floor. Amazing staff, we were offered a complimentary buffet Dinner in the evening for... Read more

Great hotel, close to Haram, easily accessible, with shopping centres close by and on the ground floor. Amazing staff, we were offered a complimentary buffet Dinner in the evening for one day and it was grand. Highly recommended Read less

Ramadhaan 2026 I received an immaculate service, alot of credit goes to the staff from bell boys to the lads on room service duty. They ensured all my requests were dealt... Read more

Ramadhaan 2026 I received an immaculate service, alot of credit goes to the staff from bell boys to the lads on room service duty. They ensured all my requests were dealt with well. But i must name Shahad Alrefaei who is the guests relations Manager who ensured our stay was perfect and my mother and father were happy whilst we stayed here. We will be back again many times InshaAllah. Jazakallah khair Read less

Pros: Great location (best feature of the hotel - very near to the Haram entrances for ladies and men. Also near the market in case you needed anything), very... Read more

Pros: Great location (best feature of the hotel - very near to the Haram entrances for ladies and men. Also near the market in case you needed anything), very friendly staff, clean and neat Cons: very small rooms (I've heard that many hotels in Al Madina have small rooms). It wasn't easy to move in the room without bumping into furniture or hopping around it Breakfast buffet (not Ramadan buffet) had a lot of varieties but not the best taste Biggest challenge was that the rooms weren't elderly-friendly (they use old bath tubs not shower boxes which was very hard for my elderly mom to use it to shower or even for ablution. Even the sinks are high with sharp edges which wasn't the easiest to use The bed mattresses were high and not comfortable Read less

Millennium Al Haqeeq in Madinah was an excellent stay. The rooms were clean, spacious and very comfortable. The staff were welcoming and helpful throughout our stay, always ready to assist... Read more

Millennium Al Haqeeq in Madinah was an excellent stay. The rooms were clean, spacious and very comfortable. The staff were welcoming and helpful throughout our stay, always ready to assist with any requests. The hotel is close to the Haram which made it very convenient for prayers and Ziyarah. Overall, a peaceful and pleasant experience , I would definitely stay here again. And the breakfast is amazing Read less

We stayed at Room 810 and overall we had a really positive experience, mainly because of the amazing service from the staff. Everyone was extremely kind, respectful, and genuinely helpful... Read more

We stayed at Room 810 and overall we had a really positive experience, mainly because of the amazing service from the staff. Everyone was extremely kind, respectful, and genuinely helpful throughout our stay. My mother wasn’t feeling well during our visit, and one of the housekeeping team was so thoughtful, he kept checking in, asking about her health, and making sure we were comfortable. That meant a lot to us. The staff really made us feel cared for, not just like guests. We did have a small issue with our room at the beginning, but the team handled it quickly and professionally. Even though the hotel was very busy, they still accommodated us and moved us to a much better room right away, which we truly appreciated. The in-room dining food and breakfast was also great, and the food service staff were very polite and friendly. Thank you to the whole team for your hospitality, we’re very grateful and would definitely recommend staying here. Read less

I recently stayed at this hotel and had a wonderful experience. The service was exceptional from the moment I arrived every staff member was polite, attentive, and genuinely dedicated to... Read more

I recently stayed at this hotel and had a wonderful experience. The service was exceptional from the moment I arrived every staff member was polite, attentive, and genuinely dedicated to making the stay comfortable. They were quick to respond to any request and always carried a friendly attitude, which made a big difference. The food was another highlight. Every meal was fresh, flavorful, and beautifully presented. There was a great variety to choose from, and the quality remained consistently high throughout my stay. Whether it was breakfast, lunch, or dinner, the dishes were well-seasoned and prepared with care. Overall, this hotel impressed me with both its outstanding service and excellent food. I would happily recommend it to anyone looking for a comfortable, enjoyable, and memorable stay. Read less

one of the very best hotels we have been to. Friendly and helpful staff members, excellent food and beverage, very comfortable beds, very near to the masjid, very clean... Read more

one of the very best hotels we have been to. Friendly and helpful staff members, excellent food and beverage, very comfortable beds, very near to the masjid, very clean bathrooms. our first stay there but definitely not the last in shaa Allah. Read less

I had a wonderful experience at the Al Aqeeq hotel. The service was excellent, and I especially want to highlight the professionalism and kindness of the waiter Muhidin. He was... Read more

I had a wonderful experience at the Al Aqeeq hotel. The service was excellent, and I especially want to highlight the professionalism and kindness of the waiter Muhidin. He was attentive, respectful, and made sure everything was taken care of with great care. His service truly enhanced our stay. Thank you! Read less

We had a wonderful stay at Aqeeq Madinah Hotel, especially thanks to the outstanding service from Mr. An Farouq for room 607. From the moment we arrived, we were warmly... Read more

We had a wonderful stay at Aqeeq Madinah Hotel, especially thanks to the outstanding service from Mr. An Farouq for room 607. From the moment we arrived, we were warmly welcomed by the hotel staff, who were exceptionally friendly, polite, and approachable. An Farouq went above and beyond to make sure our stay was comfortable and memorable. His professionalism and kindness truly made a difference. We highly recommend this hotel for anyone visiting Madinah, and we sincerely appreciate the hospitality provided by the entire team. Thank you for making our stay so pleasant! Read less

Went during an extremely busy period. People everywhere but was well managed. The lift service could have been better but understandably slow due to the sheer people movement. The location is... Read more

Went during an extremely busy period. People everywhere but was well managed. The lift service could have been better but understandably slow due to the sheer people movement. The location is perfect for the holy mosque with local food stalls just outside. Read less

We stayed at Al-Aqeeq Hotel in Madinah for the last 10 days of Ramadan 2025 and had a wonderful experience. The location is unbeatable—just a street away from Masjid-e-Nabawi, which... Read more

We stayed at Al-Aqeeq Hotel in Madinah for the last 10 days of Ramadan 2025 and had a wonderful experience. The location is unbeatable—just a street away from Masjid-e-Nabawi, which made access to prayers extremely convenient. The staff throughout the hotel were exceptional—gracious, helpful, and always professional. Our room was clean and well-serviced daily. While some sound from the adjacent room was occasionally audible and elevators got busy during peak hours, these were minor compared to the overall comfort. The food service was a standout—abundant, delicious, and beautifully managed during Suhoor and Iftar. The kitchen and wait staff deserve special praise for their attentiveness and hospitality. This hotel delivers both luxury and spiritual ease, and we are grateful for the care shown during such a blessed time. Highly recommended for anyone visiting during Ramadan or any time of year. Read less

I recently stayed at Hotel Aqeeq in Medina, and while the overall stay was pleasant, the check-in process was very disappointing. I had requested early check-in by emailing and trying to... Read more

I recently stayed at Hotel Aqeeq in Medina, and while the overall stay was pleasant, the check-in process was very disappointing. I had requested early check-in by emailing and trying to contact the hotel in advance, but received no response at all. When I arrived around 10 a.m., I was tired and exhausted from travel. The receptionist told me the room was available, clean, and ready—but I couldn’t check in unless I paid an additional 350 riyals. I explained that I had tried to confirm early check-in beforehand, and i was with my elderly but nobody replied. Still, they insisted I pay. After some back and forth, and only when I pushed and argued, the receptionist spoke to the manager. Eventually, they allowed me to check in for free, but it took a long time and felt unnecessarily difficult . the room itself was excellent—spacious, very clean, and comfortable. The location was good. The overall ambiance of the hotel was good, and even the lift/elevator was smooth and well-maintained. Everything about the stay was great, except for the check-in experience. I hope the management improves communication and customer service at the front desk. A better welcome would have made a big difference. Read less

I have recently stayed in Hotel Aqeeq with my elderly mum. The location is perfect for its close proximity to female prayer area in Masjid-al-Nabawi as well as shopping and... Read more

I have recently stayed in Hotel Aqeeq with my elderly mum. The location is perfect for its close proximity to female prayer area in Masjid-al-Nabawi as well as shopping and nice and clean food options. On top of that, staff here have been exceptionally helpful and kind. Starting from help with the luggage at the arrival to waiting staff at the breakfast area as well as the concierge and lobby staff providing helpful information with local knowledge and advice. The breakfast options were superb. Only downside is the shower area as the water overflows after each shower. Hope the authorities will fix this soon. Otherwise, definitely would love to come back here again and I’ll recommend this hotel to my friends and families. Read less

My parents and I came to Madinah for 3 days. We stayed at Al Aqeeq Madinah Hotel, and we enjoyed our stay. The breakfast buffet was excellent. The pancakes were... Read more

My parents and I came to Madinah for 3 days. We stayed at Al Aqeeq Madinah Hotel, and we enjoyed our stay. The breakfast buffet was excellent. The pancakes were made fresh, and the proportions were great. The fruits were also top quality, especially the sweet melon. The rooms had a cozy view of the other hotels nearby. The amenities such as the sewing kit and slippers were very useful, and were provided abundantly. The Masjid al Nabawi was very close-by and easy to walk to for daily prayers. The room service food for dinner was excellent, and my top highlight for that was the fettuccini spaghetti. The rooms were slightly small, and the bathroom was luxury. The room was cozy and the bed was comfortable. It was a wonderful stay. The service was also great, and room-service was also brought on time. This hotel deserves 5 stars! Read less

We family of 5 stayed here and it was nice, for quad room they give 3 standard and 1 small bed. service boys are too sweet and quick. however i... Read more

We family of 5 stayed here and it was nice, for quad room they give 3 standard and 1 small bed. service boys are too sweet and quick. however i feel hotel is 3 or 4 star not latest as 5 star but still its nice. Read less

The good: Great location. The staff (Masoud and Ismail) are really nice. We checked in early and checked out late without any problems. The bad: There was a window that didn’t... Read more

The good: Great location. The staff (Masoud and Ismail) are really nice. We checked in early and checked out late without any problems. The bad: There was a window that didn’t close and brought in a lot of noise from the AC, but it was partially fixed in our second day. The furniture is outdated and wobbly in some cases. The elevators are too slow as they are overloaded. Sometimes I had to wait around 10 mins. Read less

During my recent stay at the Al Aqeeq Madinah Hotel, I had both positive and negative experiences. Firstly, the hotel's location was very convenient as it was located close to... Read more

During my recent stay at the Al Aqeeq Madinah Hotel, I had both positive and negative experiences. Firstly, the hotel's location was very convenient as it was located close to the Madina Al Munawarman Mosque and there were plenty of stores nearby. This made it easy for me to explore the area during my stay. The hotel's restaurant was also impressive, offering a variety of international food options and most of it was delicious. However, I was disappointed with the front staff of the restaurant. Despite having a package for three people, which included breakfast, lunch, and dinner, they kept mistaking the number of guests in my party. This happened every time we entered the restaurant (and we stayed there for 4 nights) which was frustrating. On the other hand, the hotel's lobby had a small Starbucks store, which was a nice touch. I particularly enjoyed the comfort of the hotel's beds. They were soft and comfortable, and I was able to fall asleep immediately upon lying down. The hotel's size was not too big, the elevator was small and not very effective. This caused a bit of inconvenience, especially during rush hour, as I had to wait a while for the elevator. Feel free to visit my Instagram profile @febtasty for further exploration of my experiences. Read less

This hotel is extortionate for the services they offer. We paid over £3400 for two rooms for five nights. The location is great as it's near the Haram however the... Read more

This hotel is extortionate for the services they offer. We paid over £3400 for two rooms for five nights. The location is great as it's near the Haram however the place is definitely not suitable for people with disabilities. The toilets have no handles on the side for getting up and the most of the furniture in the Badr Suite was old and dilapidated. There was no attempt by the staff to help assist us to deal with the issue of a wheelchair access either. The safe took two days to be reset in order that it could be used. The staff at the reception were not very friendly or approachable either. Read less

Al Hamdulillah The Hotel Location is great very close to Haram (Masjid Al Nawabi). Haram is 2-3 minutes walking distance. Supermarket Bindawood and other amenities very close by. Reception service... Read more

Al Hamdulillah The Hotel Location is great very close to Haram (Masjid Al Nawabi). Haram is 2-3 minutes walking distance. Supermarket Bindawood and other amenities very close by. Reception service could have been better. Requested a Room in the lower floor at the time of the reservation but got in 12th floor. During our stay in 12th floor we met with Housekeeping staff (RoomBoy) Mr Jakir Joy &Johirul who are very caring, responsible, hard working. We are very pleased with their excellent service, a special thanks & credit goes to them. Thanks also goes to Laundry man Mr Safin for his help to get my Laundry done in a short period of time. I do recommend this Hotel and Insha Allah will stay again in the future. Read less

The hotel is okay. The room size is a bit too small for two people. The breakfast menu is good, but don't expect fruit variety. Overall service can be... Read more

The hotel is okay. The room size is a bit too small for two people. The breakfast menu is good, but don't expect fruit variety. Overall service can be improved. The good thing about it is its location. Situated very near one of the women's gates. Read less

It falls short of my expectations, despite being a "five-star" hotel. The water pressure in the toilet is low, and one of the sinks is broken. The food is acceptable... Read more

It falls short of my expectations, despite being a "five-star" hotel. The water pressure in the toilet is low, and one of the sinks is broken. The food is acceptable but not impressive, and there are only a few options available. The housekeeping staff is unquestionably suspicious. He entered our room without our permission, despite the fact that we had displayed a "do not disturb" sign. This will undoubtedly be my first and last stay here. Read less

Don't compare 5-star hotel in Ur country with this one As in Indonesia, it's just like 2-star hotel. The best part of this hotel is very near with Nabawi, and direct... Read more

Don't compare 5-star hotel in Ur country with this one As in Indonesia, it's just like 2-star hotel. The best part of this hotel is very near with Nabawi, and direct to women area. Foods are normal, I don't really eater so not impressive Service routine is "not enough" if I cannot say bad for 5-star.. Read less

Check in was a little disappointing as the staff were not at all welcoming. The rest of the stay was amazing. Cleaning staff and waiters were really great to deal... Read more

Check in was a little disappointing as the staff were not at all welcoming. The rest of the stay was amazing. Cleaning staff and waiters were really great to deal with. It is very close to the haram. Breakfast, lunch and supper was really great. Amazing selection at the buffet. You will save a lot of time eating at the hotel instead of queuing at fast food restaurants or restaurants in the mall. The rooms were not exactly 5 star but on a whole a really awesome place. I would recommend this place and would stay here again. Read less

We had really good experience but somehow some things were missing like the tea coffee mugs were missing...we asked for extra blanket but it was not provided.coffee machine was supposed... Read more

We had really good experience but somehow some things were missing like the tea coffee mugs were missing...we asked for extra blanket but it was not provided.coffee machine was supposed to b der with complimentary capsules for the first day of stay...they said it was out of order..etc But other services like the cooling was not fine when we checked in , it was fixed immediately. Everyone was humble and helpful.. lifts were on a crunch as they kept getting overloaded. Read less

Rooms are 6/10 and service could be better. Location is simply great. Less them 2 mins walk to haram. Some good fast food option are available on the street level immediately... Read more

Rooms are 6/10 and service could be better. Location is simply great. Less them 2 mins walk to haram. Some good fast food option are available on the street level immediately out side the hotel. There is a money exchange right next to the hotel, which is great and very convenient. Staff are friendly but a little slow. Read less

DO NOT BOOK.!!!!!!!!!!!!! It is very bad hotel and does not deserve 5 stars hotel, I stayed here for 3 days so far and no one come to clean the rooms,... Read more

DO NOT BOOK.!!!!!!!!!!!!! It is very bad hotel and does not deserve 5 stars hotel, I stayed here for 3 days so far and no one come to clean the rooms, i called room service from reception i got passed to them, they didn’t understand a word of English ( and you call you self 5 star) The bed smell very bad and itch all the night. The bathrooms water supply has no pressure. I spoke to room service ask for towels and toiletries and it’s been over 2 hours and still not received them. The reception desk employee have so much attitude. They look down on you. A budget hotel will do a better job for the service. I tried to pay for the hotel prior to me coming but they didn’t take the money out my account. When i got to the hotel they charged me extra because of the exchange rate. Plus they never said anything about tax being paid. Absolutely scam artist. Read less

The hotel is less than 5 min walk from Haram. The room is spacious. However, the cleanliness was not as expected, especially the bathroom - given the high price. The... Read more

The hotel is less than 5 min walk from Haram. The room is spacious. However, the cleanliness was not as expected, especially the bathroom - given the high price. The bathroom ceiling and the toilet needed repairing. And, the most annoying thing is that you cannot open the windows. We just came out of a pandemic and no one allowed to open the windows to circulate the air. My whole family got sick because of this issue. Read less