February 2025 Umrah

We had a very good experience of staying here, not just because of its ideal location, but the services, housekeeping, professional staff. The breakfast buffets each day was extraordinary! WiFi was pretty... Read more

We had a very good experience of staying here, not just because of its ideal location, but the services, housekeeping, professional staff. The breakfast buffets each day was extraordinary! WiFi was pretty solid. Housekeeping came everyday and cleaned the room throughly. It's a massive hotel and it's a good idea to stay here for Umraah. Read less

I stayed at the Anjum Hotel for 7 nights and had a pleasant experience overall. Muhammad Aala was an excellent chef who made my omelette perfectly every morning and even... Read more

I stayed at the Anjum Hotel for 7 nights and had a pleasant experience overall. Muhammad Aala was an excellent chef who made my omelette perfectly every morning and even remembered my order each day. That personal touch really meant a lot. Room service was also great. I would especially like to mention Jamal Rahman on the 21st floor, he is a very hardworking young man and provided wonderful service. The hotel itself is good, comfortable, and well managed, though it is a bit far from Door 79 of Masjid al-Haram. Overall, it was a good stay. Read less

Honest review I can say it's over my expectations. Pros: All rooms have good view. Cooperative room service Food quality is good and high material. The entire masjid is great for me because of my baby. Very... Read more

Honest review I can say it's over my expectations. Pros: All rooms have good view. Cooperative room service Food quality is good and high material. The entire masjid is great for me because of my baby. Very near to haram but far from umra Cons: 500 sar insurance is little bit strange Room carpets need to be washed. Late check in. It was 5 PM Read less

The stay from check-in was great and very helpful. They welcomed us warmly, took all our bags from taxi to carrier, placed them in our room, and arranged room exactly... Read more

The stay from check-in was great and very helpful. They welcomed us warmly, took all our bags from taxi to carrier, placed them in our room, and arranged room exactly as we requested. The cleaning service is very polite and available 24/7. They clean even if you give them only five minutes while you’re in a rush they are always ready to help and make sure the room stays clean. I got ill during my stay and requested lemon with salt, and it always arrived within seconds. Ibrahem (Abu Amal), Chief of Staff, showed great hospitality. He always checked in to see if we needed anything and greeted us with a smile every time we saw him, he always seek feedback to ensure services are top notch , and that is highly appreciated and rarely found, he must be definitely a valuable staff member. The room had a great view of Masjid Alharam, and the breakfast had everything fresh and well prepared. Highly recommend. Read less

i am staying at the anjum hotel for 5 days today is my fourth day and before i even end my trip i can Wholeheartedly say it is the best... Read more

i am staying at the anjum hotel for 5 days today is my fourth day and before i even end my trip i can Wholeheartedly say it is the best And most convenient hotel to stay at The location is In an amazing place, meaning the views from the window are beautiful Walking to the kaaba To perform Umrah Is so fast and convenient, especially After performing when you’re tired and all you want to do is go back to your hotel. The rooms are beautifully set up beds are made every single day without fail. The hotel provides water tea, coffee, soap, shampoo, razors, anything you may need Including an iron, a hairdryer and towels they even have a safe to put valuables in. The cleaners are Mostly Bengali and are extremely respectful They won’t touch a single item that Belongs to you, which I find very important. I even left a shopping bag full of rubbish and they didn’t take it just in case it was something that belonged to me. They have a lot of respect For visitors. And have helped us out a lot, They regularly topped up our Waters etc. And I just think they make the whole Umrah process so much smoother. The hotels have many lifts, although the lifts are busy it gets the job done They have communal seating areas And shops on the bottom floor in case you need anything. The entire hotel is spotless Which is constantly cleaned throughout the day it is beautifully decorated And definitely worth the money. We had booked the hotel with a breakfast buffet that was also good. It had a quick sign in system and you was free to eat whatever you wanted. The waiters are also respectful helping whenever they can. The Food is generally good there’s a huge variety Which is good for kids and picky eaters. Hotel staff are also very Respectful who ever is reading I hope this review Helps you choose anjum hotel Because it truly is the best from my experience Read less

Had a wonderful stay at Anjum Hotel! The room was clean and comfortable, the staff were friendly and helpful, and the location was perfect. Hotel mosque, lobby and outdoor sitting... Read more

Had a wonderful stay at Anjum Hotel! The room was clean and comfortable, the staff were friendly and helpful, and the location was perfect. Hotel mosque, lobby and outdoor sitting area were top-notch. I would highly recommend this hotel to anyone looking to stay. Can't wait to come back!" Would you like me to customize it further? Special thanks to housekeeping supervisor #Saleh #Ibrahim who are very supportive, I was lost in B1 floor looking for a way to go haram. Read less

Overall stay was good with anjum hotel makkah but I'd like to highlight that bellman service was poor, upon arrival no one was available to unloaded my stuff from car... Read more

Overall stay was good with anjum hotel makkah but I'd like to highlight that bellman service was poor, upon arrival no one was available to unloaded my stuff from car & I have to managed my self. Front office staffs were not proffesional in handling guest c/i and c/o, took me more than 25 minutes in queue than I left and cancelling my extra bed request. I special thanks to HK staff mr ismail as he so helpful, polite and proffesional during my 5 nights stay along with kids. Read less

Alhamdulillah my family and I had they opportunity to make umrah last week. We stayed in Anjum Hotel. Overall the experience has been wonderful. The hotel is of close proximity... Read more

Alhamdulillah my family and I had they opportunity to make umrah last week. We stayed in Anjum Hotel. Overall the experience has been wonderful. The hotel is of close proximity to the Haram. We booked a quad room and it was clean and spacious. The breakfast spread was luxurious. The only thing I wish the hotel would consider is to have shopping next to it. Because we had to go all the way to Clock Tower and Safwah Tower to shop for souvenirs and food. Read less

Good experience at anjum. The service is great, Housekeeping MD Taskin room 1121 there's a café with many options to eat from. The workers are also wonderful. One of the... Read more

Good experience at anjum. The service is great, Housekeeping MD Taskin room 1121 there's a café with many options to eat from. The workers are also wonderful. One of the workers Shuaib, who works in the food service area was really nice, he made sure that we got anything we needed. Along side him was the breakfast manager Amjd, who is also kind and was helpful. The café on the ground floor is also a good place for food or for tea. I would highly recommend ordering the lamb chopps or the pizzas. The location is also wonderful , it's a 5 minute walking distance to masjid al haram. Overall, wonderful experience and would recommend staying at. Thank you Mr.Ajaz from Super eagle travel from Baltimore Maryland for recommending this hotel for us. Read less

Our stay at Anjum Hotel Makkah was nothing short of exceptional. The rooms were immaculate – a solid 10/10 for cleanliness, comfort, and design. The services provided were outstanding –... Read more

Our stay at Anjum Hotel Makkah was nothing short of exceptional. The rooms were immaculate – a solid 10/10 for cleanliness, comfort, and design. The services provided were outstanding – another 10/10, with the staff going above and beyond to ensure our comfort throughout the stay. The location gets an 8/10, as it’s slightly set back compared to some hotels, but still very conveniently located for easy access to the Haram. A special mention and heartfelt thanks to Mr. El Sayed Abd El Samad, the Restaurants Manager, who truly made our experience memorable. His hospitality, attentiveness, and warm demeanor were simply superb. We felt truly cared for. We are also deeply grateful to Mr. Abdul Ghaffar Aman and Imran from Rajhistan, whose kindness and professionalism left a lasting impression. Thank you to the entire team at Anjum Hotel for a wonderful experience. We will definitely be returning – again and Read less

The housekeeping and room service were excellent! Alhamdulilah, our stay during Hajj 2025 was truly amazing. Zabed was especially friendly, professional, and efficient in cleaning our room. Any time we... Read more

The housekeeping and room service were excellent! Alhamdulilah, our stay during Hajj 2025 was truly amazing. Zabed was especially friendly, professional, and efficient in cleaning our room. Any time we requested service, they arrived within minutes and did a wonderful job with our quad bedroom. We’re very grateful for the comfort and cleanliness throughout our stay. Highly recommend! Read less

i stayed for hajj 2025. i have no complain. house keeping was excellent. they would clean beds, restroom vacuums very nice service. special thanks to housekeeper zabed was excellent. he... Read more

i stayed for hajj 2025. i have no complain. house keeping was excellent. they would clean beds, restroom vacuums very nice service. special thanks to housekeeper zabed was excellent. he took care our room for 10 days very nice well mannered. Read less

Everything was good except for food. This is the 1st 5 star hotel which has so much discrimination for food. Has separate sections for food for international, Arabic, and for Pakistani/Indian... Read more

Everything was good except for food. This is the 1st 5 star hotel which has so much discrimination for food. Has separate sections for food for international, Arabic, and for Pakistani/Indian food. They dont allow to eat in other sections. And the Pakistani food is so spicy with same sort of food everyday. I had full board meal plan and literally got sour throat in just 3 days. The booking was for 8 days. Won't recommend anyone to book this hotel with food plan. Worst food discrimination and same spicy food everyday. No other 5 star hotel discriminates food this way, and dictate their guests to eat only in specific food section only. Read less

This hotel was amazing. The breakfast buffet was the best thing ever, genuinely— you can tell everything is made with care. The location of the hotel is perfect, very close... Read more

This hotel was amazing. The breakfast buffet was the best thing ever, genuinely— you can tell everything is made with care. The location of the hotel is perfect, very close to the haram! I definitely recommend booking your stay here. Before I forget— the pistachio donuts/buns from the breakfast buffet are the best things I have ever eaten in my life. I wish to get them shipped to me and have an endless supply of them. So so delicious 😭 miss them a lot Read less

The best hotel in Mecca! Staff, housekeeping were amazing. Special thanks to Mrs. Amani from Guest Services kind, attentive, and professional from start to finish. Her care made our stay... Read more

The best hotel in Mecca! Staff, housekeeping were amazing. Special thanks to Mrs. Amani from Guest Services kind, attentive, and professional from start to finish. Her care made our stay unforgettable. May Allah reward her and grant her Jannah. Thank you so much! Read less

The housekeeping cleaning service was excellent and staffs are very polite, professional and available to provide services when is needed. Especially Shujon, Riyadul, Mashud and his supervisor Mr Kazi are... Read more

The housekeeping cleaning service was excellent and staffs are very polite, professional and available to provide services when is needed. Especially Shujon, Riyadul, Mashud and his supervisor Mr Kazi are very caring individuals. Our room no: 270. Bed was very comfortable, however, the pillows are different to my needs as I uses feather pillow. I have inform Mr Kazi to address this issue and his is very prompt to meet my essential needs. I am ve ry happy as I have used the Anjum hotel services previously. Many thanks Muhammad Mustaq Ahmed Read less

It has been a smooth experience with Anjum hotel. For me it’s the first time however my brother are regulars during the last 10 days of holy month Ramadan. The staff... Read more

It has been a smooth experience with Anjum hotel. For me it’s the first time however my brother are regulars during the last 10 days of holy month Ramadan. The staff are very friendly and helpful. We had an issue with the booking however when we explained the matter the hotel staff were very considerate and understanding. I personally appreciate the housekeeping team Ma’amon, Mukhtar and their supervisor Kazi. They are very attentive, hard workers and friendly. Surely this hotel we will consider in our next visit. Read less

Excellent hotel. Very clean spacious room. Impressive view. Shower rooms are very clean, good water pressure and shower doesn't leak outside of the shower. AC worked well. Housekeeping visit every... Read more

Excellent hotel. Very clean spacious room. Impressive view. Shower rooms are very clean, good water pressure and shower doesn't leak outside of the shower. AC worked well. Housekeeping visit every day if selected, and remake the room tona very high standard. I only opted for breakfast, and it's probably the best breakfast options I've had. The hotel has excellent customer service throughout from the moment you arrive until check out. Highly recommended. Read less

Great 5star hotel had a very pleasant stay. Rooms are cleaned daily beds are comfortable and cosy. Free complimentary tea water etc. Free complimentary toiletries bathrobe slippers etc. Air conditioning is always... Read more

Great 5star hotel had a very pleasant stay. Rooms are cleaned daily beds are comfortable and cosy. Free complimentary tea water etc. Free complimentary toiletries bathrobe slippers etc. Air conditioning is always freezing so no complaints there. Building is big and can get a bit confusing as so many elevators. But overall experience is very good. Read less

The location is relatively OK, you have to walk for about 5-8 minutes to King Abdullah Gate. The furniture is average & due for replacement. The car parking is limited, unshaded, and... Read more

The location is relatively OK, you have to walk for about 5-8 minutes to King Abdullah Gate. The furniture is average & due for replacement. The car parking is limited, unshaded, and not free for guests!! You may find better quality with the same price.. Read less

Great hotel with few mins walk to mosque, breakfast was really good variety, staff were more than helpful. Provided wheelchair service for elderly at no extra cost. Staff were always... Read more

Great hotel with few mins walk to mosque, breakfast was really good variety, staff were more than helpful. Provided wheelchair service for elderly at no extra cost. Staff were always smiling and happy to help. Room were nice ans clean, however I down point of cleaning room were late. Restaurant food good however its ages for a beef burger or chicken burger. Always a 45 min wait. Other than that all was great. Read less

Wonderful hotel. The management and staff were very helpful, professional and courteous. The food was delicious and they had a variety in place that caters for different tastes and likings.... Read more

Wonderful hotel. The management and staff were very helpful, professional and courteous. The food was delicious and they had a variety in place that caters for different tastes and likings. Very well managed and organized that we were impressed with the number of people staying there and how it was going very smoothly. It was also clean and close to the Haram. There is also an extension of the Haram under construction that is almost adjacent to the hotel. We enjoyed staying there and would definitely book again. Read less

I am writing this review while I am at the hotel right now location is near the haram but you will walk a little bit to reach it as the doors... Read more

I am writing this review while I am at the hotel right now location is near the haram but you will walk a little bit to reach it as the doors are nearly 1 km away walking may be more but it may be the worst food I have had in any hotel I stayed in before. It is not about the variety it is about the quality of food even the bread you feel it is backed since a couple of days and the croissants is made of the same bread material Room service the worst thing in this hotel you must ask and call them a lot of times in order to have your request done even I asked the guy to pick the trash and left it for him outdoor and he was there doing another room but he left without picking it and you keep asking for new towels or any other default amenities you need The safe box is not working and they changed it 2 times till now and it is still not working Other Hotel facilities are good and the reception guys are helpful but they are the only ones here It is my 1st time in this hotel and it will be my last one for sure Read less

Must consider review before booking This is the worst 5 star hotel I have been too. Too small unclean rooms. The receptionists don't know how to talk to guests. If you... Read more

Must consider review before booking This is the worst 5 star hotel I have been too. Too small unclean rooms. The receptionists don't know how to talk to guests. If you have confirmed your stay earlier they will treat you like goons. The worst side of the hotel is the location. You have to literally ride a 20 meter high road on the way back to hotel from haram. And trust me you would rather prefer walking 300 meters in the sun than this 100 meter steep road. Completely rubbish experience overall. I had my old parents with me. It was painful experience for them considering their health. Money down the drain. Read less

Stayed during Umra trip. Haram is at 10 minutes walk so well suited to stay for Umra & Haj . Breakfast is good. Rooms r comfortable to stay. Service needs... Read more

Stayed during Umra trip. Haram is at 10 minutes walk so well suited to stay for Umra & Haj . Breakfast is good. Rooms r comfortable to stay. Service needs to improve. Overall one can rate it in good grade hotel! Read less

Sorry, I am reversing my review from 4star to 1star. The stay was good, but after 2 days of I checked out they automatically deduct money from my bank account.... Read more

Sorry, I am reversing my review from 4star to 1star. The stay was good, but after 2 days of I checked out they automatically deduct money from my bank account. And I have no idea why. So they took the reservation amount twice without my permission. and still I am unable to take my money back. Read less

The hotel is very nice. More than these five star ratings The pinnacle of sophistication, cleanliness and distinguished service. The food is very varied. And very close to the Grand Mosque.... Read more

The hotel is very nice. More than these five star ratings The pinnacle of sophistication, cleanliness and distinguished service. The food is very varied. And very close to the Grand Mosque. There is an escalator from the hotel that will take you directly to Al-Haram Street. We spent an irreplaceable time. And the year, God willing, I will go back to it again. Because I can't find a better one. at its price segment. There is no significant difference between it and the hotels in the courtyard of the Haram, even in the matter of distance. It does not exceed a minute's walk with the huge price difference between them Read less

Nice staff.... clean rooms ...excellent in every aspect What impresses me is the attentiom to details ...everything is taken care of.. They also have maintained the rooms in very good shape after... Read more

Nice staff.... clean rooms ...excellent in every aspect What impresses me is the attentiom to details ...everything is taken care of.. They also have maintained the rooms in very good shape after years ..they offer free car parking Their only problem is being quite distant from Haram in compsrison to 5 star hotels with similar prices Read less

I wish there was a zero or negative rating. Check-in time is at 4, we arrived a bit early maybe we can check-in yet had to wait. At 4 the room... Read more

I wish there was a zero or negative rating. Check-in time is at 4, we arrived a bit early maybe we can check-in yet had to wait. At 4 the room was still not ready and staff working in the room. After all of that we entered the room that was extremely dirty nuts on the carpet, dust on tables and tissues on the carpet. One of the toilets smelled so bad as if it wasn’t cleaned. Beds are not comfortable at all. No slippers in the room. No bath robe for shower. There is a Nespresso machine with no capsules; if you don’t want to add capsules remove the machine. The fridge was empty, 3 or 4 water bottles were in the room. When I book a Junior suite at a 5 star hotel, I would expect more!! Read less

It's okay, but the staff cannot handle the volume of people they are not organized. The lifts also can't handle the volume of people. Also they did not ask to... Read more

It's okay, but the staff cannot handle the volume of people they are not organized. The lifts also can't handle the volume of people. Also they did not ask to check my Tawakalna 😮‍💨 There was too much noise on the floor that I was on. With regards to cleanliness and food I would give it a 3. Will not be booking here again. It's only good because it's close to the Haram. This hotel is not up to 5 star standard. Read less

First stay here and absolutely loved it. The hotel is very comfortable and very clean. Rooms are spacious and modern. Service was excellent and breakfast was good too. Definitely hope... Read more

First stay here and absolutely loved it. The hotel is very comfortable and very clean. Rooms are spacious and modern. Service was excellent and breakfast was good too. Definitely hope to be back soon,In Sha Allah. Read less

The reception staff not cooperative at all and don't bother to listen to you. Have made all the reservations prior to arrival but still they took 2 hours to give... Read more

The reception staff not cooperative at all and don't bother to listen to you. Have made all the reservations prior to arrival but still they took 2 hours to give us room. Room was not properly cleaned. So much bad smell. And too much noice from somewhere. The room was not properly cleaned. The room service doesn't pick the call 99% of the time. But the breakfast was great. The waiters were great Read less

We had a deeply unpleasant experience at Waqf Outhman bin Affan Hotel in Madinah. Shortly after check-in, we discovered blood stains on the bed sheets, which is completely unacceptable and raises... Read more

We had a deeply unpleasant experience at Waqf Outhman bin Affan Hotel in Madinah. Shortly after check-in, we discovered blood stains on the bed sheets, which is completely unacceptable and raises serious hygiene and health concerns. After repeatedly calling the staff, the sheets were eventually changed, but no proper explanation or sincere apology was offered. When I raised the issue at the reception, the response was dismissive and uninterested. Escalating the matter to management made no difference. Unfortunately, the way the situation was handled left us feeling that, as Indian guests, our concerns were not given the same importance or respect as those of other guests, which added to the distress of an already unacceptable hygiene issue. What made the experience even more upsetting was that housekeeping attempted to shift the blame onto us, rather than acknowledging their failure. Even after informing the staff that we would be posting this experience online, there was no change in attitude or urgency, which suggested a troubling level of indifference to guest feedback. To make matters worse, the only form of “compensation” offered was a few bottles of water, which felt inappropriate and insulting given the seriousness of the situation. In a city like Madinah, where hospitality, cleanliness, and respect for guests—especially pilgrims—should be upheld at the highest standards, this experience was extremely disappointing. Clean bed sheets are the most basic expectation of any hotel, and failing at this level raises serious concerns about overall hygiene and management practices. Overall, this was a very disappointing stay, and I would not recommend this hotel to anyone Read less

We had a very bad experience at this property, especially since we were traveling with toddlers. When we were given our room, the bed was full of dirty hair. It... Read more

We had a very bad experience at this property, especially since we were traveling with toddlers. When we were given our room, the bed was full of dirty hair. It was extremely unhygienic and clearly showed that the room had not been cleaned properly. We immediately complained to the staff, but nothing was done for four hours. Traveling with small children, waiting that long in a dirty room was extremely stressful and unacceptable. What made the situation even worse was the poor complaint-handling process. If you complain to one staff member, that person changes after a few hours, and then you have to go through the entire process of explaining the issue again to someone new. There was no proper handover, no follow-up, and no sense of responsibility. Additionally, there were no blankets provided in the toilet/bathroom, and one of the rooms had a toilet that was not working at all, which caused major inconvenience. Overall, the rooms looked dirty, poorly maintained, and completely unsuitable for families, especially those with toddlers. The lack of cleanliness, slow response, broken facilities, and disorganized staff made this stay very unpleasant. We would not recommend this place to anyone, particularly families with young children. Read less

The most disorganised hotel I have ever been to. At check in I could hear other guests complain about issues they were having with their check in/check out date. This continued... Read more

The most disorganised hotel I have ever been to. At check in I could hear other guests complain about issues they were having with their check in/check out date. This continued to be a theme in the following days. We were assigned a room but when we got there we found that the room was already occupied. With 3 kids in tow this was not a slight inconvenience. This took 30 minutes if not longer to fix. The rooms were falling apart. Curtains hanging off the rail. The door looked as if it had been attacked by a wild animal. Carpets that felt dirty and unclean. No hand towels on the railing. The toilet door stiff to the extent we had to use our whole body strength to open it. The beds too high for our children to climb on to. The pillows so high and hard we all left with neck cramps. The day after we checked in we were told we were expected to check out. This seemed to be an ongoing theme. Nearly every day we were told to check out despite clarifying the day before our check out date. The best part of the stay was the efforts of the hard working Bangladeshi staff who tried the best to accommodate us. The location wasn’t too bad closer to the women’s entrance of Masjid Nabawi but so were lots of rather hotels. Stay at one of them and save yourself a headache. Read less

I stayed at this hotel for 4 days December during Umrah, and unfortunately, it was a truly disappointing experience, despite the hotel having a lot of potential and it was... Read more

I stayed at this hotel for 4 days December during Umrah, and unfortunately, it was a truly disappointing experience, despite the hotel having a lot of potential and it was too late to cancel I did see the negative reviews and didn’t believe it at first. The building itself is dated, but the room sizes are large and the location is good—only about a 5-minute walk from Gate 326 of the Prophet’s Mosque. However, these positives were outweighed by poor housekeeping and management. On the first day of arrival, we were given two adjoining rooms. In both rooms, the fridge was broken, the safe did not work, and the TV was not functioning. After repeated complaints, they eventually fixed one fridge and the safe, and later the TV. This should not happen at check-in. Cleanliness was a major issue. The floors were dirty, the carpets were not clean, and it honestly seemed like vacuuming or proper cleaning was not practiced at all. I never saw any housekeeping equipment such as a vacuum. Towels and toilet paper were not replenished unless we complained—basic amenities that should be standard in any hotel. Beds were not changed until we raised the issue. We were told that housekeeping is not allowed to enter rooms when guests are not present, which meant nothing was done unless we were physically there and repeatedly asked. Bottled water was also not provided unless we complained again. Throughout the stay, I had to constantly call reception just to get basic services done. This is the first hotel I have ever stayed in where you have to ask for your room to be cleaned. The main problem appears to be housekeeping. The staff were mostly young boys who seemed uninterested, careless, and in some cases rude. Whether they are overworked or underpaid, it clearly reflects in their attitude and performance. When I questioned one staff member about the lack of cleaning, the response was dismissive and unprofessional. In addition, the hotel urgently needs to invest in better-quality linen, duvets, and pillows, as the ones provided were worn out and uncomfortable, which further affected the quality of our stay. Last year, we stayed at Mysk Touch, not far from this hotel, and the difference was night and day—excellent housekeeping, polite staff, and proper management. This hotel needs better training, improved staff manners, stricter supervision, and a manager who actively checks that housekeeping standards are being met. It is a real shame, because with proper management and cleanliness, this hotel could be a very good place to stay. Unfortunately, due to our experience, I would not stay here again. Read less

No one answers the reception phone, and you must go there in person for any service request. The receptionists are extremely rude and lack basic professionalism. I was given a... Read more

No one answers the reception phone, and you must go there in person for any service request. The receptionists are extremely rude and lack basic professionalism. I was given a substandard connecting room where I could not sleep at night. Even a king size room does not have a table to put your laptop. Overall, not recommended. Read less

Absolutely unacceptable experience – avoid at all costs We arrived on time for our booking at Waqf Outhman Bin Affan Hotel, only to be told without any prior notice that our... Read more

Absolutely unacceptable experience – avoid at all costs We arrived on time for our booking at Waqf Outhman Bin Affan Hotel, only to be told without any prior notice that our reservation had been moved to a completely different hotel. No explanation, no apology. The staff were incredibly unhelpful and dismissive, showing no regard for customer service or basic respect. This is by far the worst hospitality experience I’ve ever had. I do not recommend this place at all. save yourself the stress and book somewhere else. Read less

The room is clean and well stocked with everything you need (hair dryer, coffee machine, TV, towels, fridge, kettles, bedside tables, wardrobe, hangers and all the essential soaps in the... Read more

The room is clean and well stocked with everything you need (hair dryer, coffee machine, TV, towels, fridge, kettles, bedside tables, wardrobe, hangers and all the essential soaps in the bathrooms). The staff and cleaners provide good service, the location is literally a 2-5 minute walk to gate 326 in masjid nabawi. Our room has a beautiful view of the city. Read less

Disappointing Experience Despite Good Location I would’ve considered staying here again with my family due to the great location near Masjid Nabawi. However, I had an uncomfortable experience with the receptionist.... Read more

Disappointing Experience Despite Good Location I would’ve considered staying here again with my family due to the great location near Masjid Nabawi. However, I had an uncomfortable experience with the receptionist. I asked for a bottle of water after returning from the mosque and was refused, only to see her offer water to other guests shortly after. When I raised the issue, she dismissed it. This felt discriminatory and unprofessional. Because of that, I cannot recommend this hotel. Read less

Our recent stay was unfortunately quite disappointing. Upon arrival, we were asked to pay despite having already settled the bill through Booking.com, which was an unusual and inconvenient start. The bathroom... Read more

Our recent stay was unfortunately quite disappointing. Upon arrival, we were asked to pay despite having already settled the bill through Booking.com, which was an unusual and inconvenient start. The bathroom in our room had a persistent, unpleasant odor from the drain and toilet. The sink only provided scalding hot water, posing a safety concern for children. Breakfast was consistently stale, limited, and lacked freshness. The hotel receptionists, particularly Baitool, were unprofessional and unhelpful, demonstrating a clear lack of customer service. The sole redeeming quality of this hotel is its excellent location, being just a 10-15 minute walk from Masjid Nabwi. Read less

Room bathroom smells horrible. There is no air ventilation that works. Hygiene is poor. Service has been slow. Receptionists does not show professionalism, and when you ask or tell them... Read more

Room bathroom smells horrible. There is no air ventilation that works. Hygiene is poor. Service has been slow. Receptionists does not show professionalism, and when you ask or tell them something, they laugh and do not help. The restaurant has no fresh food, and they do not replenish food when the trays are finished. I would not stay here again. There are no security tags for baggage. Read less

The key selling point of this hotel is the name of Hazrat Usman. However the overall experience here is very average. The room was very small, the overall look and... Read more

The key selling point of this hotel is the name of Hazrat Usman. However the overall experience here is very average. The room was very small, the overall look and feel of the room was workout, washroom was also just clean. Reception picks up phone at will so there is mostly no access to room service. The hotel is still sold out however for the amount they charge the value being offered is not much. Booked through booking. Com where the reviews were above average however the experience won't give this place a recommendation.... Read less

The room is very nice and spacious. The staffs are kind and it’s not far away from the haram. It also has a buffet where you need to pay 35 SAR... Read more

The room is very nice and spacious. The staffs are kind and it’s not far away from the haram. It also has a buffet where you need to pay 35 SAR (witch is worth it). Coming all the way from Belgium, this is a nice place to stay. Read less

I’m really disappointed with my experience at this hotel. My brother forgot his key card, so I brought it with me while I was out. When he couldn’t reach me,... Read more

I’m really disappointed with my experience at this hotel. My brother forgot his key card, so I brought it with me while I was out. When he couldn’t reach me, he went to reception to ask for another key — but they refused to give him one. Instead, they just went up and opened the door for him. This felt humiliating — after paying nearly £100 per night, you’d expect a bit more consideration and basic service. On top of that, the room’s electricity only works when the key card is in the slot, which meant my brother had no power while waiting for me and had to rely on a portable charger. The water pressure in the bathroom was also extremely low, making it hard to take a proper shower. For the price we’re paying, this kind of lack of consideration and inconvenience is unacceptable. Wouldn’t recommend — there are better places for the money. Read less

I recently stayed at this hotel and overall, the experience was quite pleasant. The hotel and rooms are lovely, and I would definitely recommend it for a comfortable stay. The... Read more

I recently stayed at this hotel and overall, the experience was quite pleasant. The hotel and rooms are lovely, and I would definitely recommend it for a comfortable stay. The cleaners and other staff were really nice and welcoming, which made me feel at ease. However, my experience at check-in was extremely frustrating. The receptionists and the people working at the till were absolutely terrible. When I arrived, they claimed I didn’t have a booking and made me wait around. Even after showing them my booking confirmation and payment, they insisted that someone had taken my key and that I was part of a group—though I had no group leader and wasn’t traveling with anyone. They couldn’t seem to make up their minds and kept giving me conflicting stories. The young lady at the till, who was wearing a hijab, was particularly unhelpful, insisting on things that weren’t true. After a while, I decided to contact my travel agency, and once they reached out to the hotel, the staff suddenly gave me the keys right away—without any real apology or explanation. The staff at the tills were rude, arrogant, and made the check-in process far more stressful than it needed to be. It was a shame because the rest of the hotel was great. In short, if you’re planning to stay here, just be prepared for a potentially frustrating check-in experience, but once you're past that, it’s a nice place with lovely staff elsewhere. Read less