February 2025 Seerah Umrah

We had a very good experience during Sahour, and I would like to thank Mohammed Sameer for his professional and friendly service. He was attentive and made sure everything was... Read more

We had a very good experience during Sahour, and I would like to thank Mohammed Sameer for his professional and friendly service. He was attentive and made sure everything was running smoothly. The hotel overall has an excellent location, and the bus services are very convenient. The Sky Musallah was a wonderful experience—a clean and well-organized space where they also provide some Iftar refreshments. It is also a very good option when the Holy Mosque gates are closed before prayer times. The room view was exactly what we were hoping for; however, the window glass was very dusty and dirty, with some bird droppings, which affected the clarity of the view. One of the windows also had a note stating it was not shaded. It would improve guest privacy if all windows were shaded so guests could comfortably open the curtains and enjoy the view. There are a few areas that need attention. The room size is small compared to the price, we noticed a yellow stain on one of the bed sheets, and the room phone was broken and not working. In addition, we observed what appeared to be a bed bug crawling on one of the curtains. Fortunately, no one was bitten, but this was concerning and suggests that room cleanliness and environmental services may require closer attention. Overall, it was still a pleasant stay, but addressing these issues would significantly improve the guest experience. Read less

I do not recommend this hotel to anyone. We booked two rooms for a total of seven nights, and unfortunately the overall experience was very disappointing. The price is not... Read more

I do not recommend this hotel to anyone. We booked two rooms for a total of seven nights, and unfortunately the overall experience was very disappointing. The price is not justified by the quality of service provided. The front desk staff clearly need significant training in customer service and guest experience. I requested to speak with the reception supervisor, but no one responded to my request. Additionally, our rooms were not ready until 7:00 PM, which is unacceptable after a long journey. The food served at the restaurant during both Suhoor and Iftar was also disappointing — it was often cold, several dishes were empty, and the response from staff to refill or assist was very slow. To make matters worse, until now I have still not received the invoice for my stay despite requesting it. Overall, I expected much better standards, especially from a hotel carrying the “Address” brand. I have experienced better hotels in Makkah at more reasonable prices. I chose this hotel expecting the same level of service as Address hotels in Dubai, but unfortunately that was not the case. Very disappointing experience. Read less

Horrible Check-In Process, Disappointing Suhoor, Incapable Staff - Nothing Like The Address in Dubai 1) The check-in process was a nightmare(I booked and paid in full in advance). We arrived at... Read more

Horrible Check-In Process, Disappointing Suhoor, Incapable Staff - Nothing Like The Address in Dubai 1) The check-in process was a nightmare(I booked and paid in full in advance). We arrived at the hotel at 12:30pm to check-in. They found us a room at around 1:30pm(acceptable given how busy the hotel was) however, it smelled like a heavy smoker had just been smoking there. FYI, I had only 1 special request in my booking which is a strictly non-smoking room. At 2pm I went down to the reception to ask for a different room. We were asked to go perform Umrah and were assured it would be sorted out by then. At 5:30pm they still didn't have a room ready for me. Eventually, we actually ended up missing Iftar and only receiving our luggage after Maghreb prayer at around 7:20pm. Horrendous. 2) The reception was severely understaffed and each check-in process took no less than 30min creating a very busy lobby. Despite the traffic, there were check-in desks that were closed and unattended. The staff seemed overwhelmed and untrained to deal with the anticipated traffic of Ramadan despite most guests being extremely patient. 3) It was impossible to speak to anyone who works at the hotel. Every time we had an issue, we would have to stand in long lines at the reception just to raise a complaint or seek assistance. There was no interest in actually staying in touch with the guests after they check-in. 4) The Club Lounge was the lowest value for money food experience I've ever had. Zero selection of food, even worse quality. On one of the days, I literally had to force myself to eat just because I didn't want to be hungry while fasting the next day. 5) The staff kept using the excuse "it's a busy season" to justify our complaints. This is an unacceptable excuse for one of the most expensive hotels in Makkah and one of the most reputable hospitality brands in the world. Yes Ramadan is a busy season for hotels, but hotels also charge a hefty premium staying with them in Ramadan and for supposedly receiving high standards of service during the holy month. I was treated like I was staying there for free. Never again. Read less

The hotel is modern and the rooms were clean and comfortable. However, customer service was not responsive on several occasions, which was disappointing. I was also surprised that English breakfast... Read more

The hotel is modern and the rooms were clean and comfortable. However, customer service was not responsive on several occasions, which was disappointing. I was also surprised that English breakfast tea was chargeable, as many hotels of similar standard typically offer basic necessities complimentary. Additionally, the food was overpriced for the quality provided. The location may not be ideal for elderly guests. Even after using the shuttle service, there is still approximately a 12–13 minute walk to Masjid al-Haram, which can be physically challenging, especially during peak prayer times. The Sky Mosallas are consistently overcrowded, and the lifts are often full, resulting in long waiting times. These factors make movement within the hotel and access to prayer more difficult than expected. There are also very limited restaurant options nearby, which reduces convenience for guests who prefer to dine outside the hotel. Unfortunately, customer service was particularly disappointing. On multiple occasions, calls were not answered, and follow-ups were not handled professionally. For a property in this category, the level of service did not meet expectations. Considering the overall experience, I would recommend that travelers carefully evaluate their options. Hotels located in the Clock Tower area may offer more direct access and convenience. In its current state, the overall value does not justify the price paid. Read less

I had an excellent stay here with my family. Although the hotel is situated on top of a hill, the location is still quite close to the Masjid and it's... Read more

I had an excellent stay here with my family. Although the hotel is situated on top of a hill, the location is still quite close to the Masjid and it's only within a 10-minute walk from your room to the doorstep of the Masjid. The breakfast options were quite good and the staff told me the chicken a sourced locally, which reassured me given issues known with imported chicken. The view from the room was quite good and I was able to see the Haram all the way from the 16th floor. The view from the sky prayer room was phenomenal but we never prayed there since the Haram was right in front of us. The room itself was quite spacious and clean and felt luxurious despite having a relatively low price. The staff were generally quite nice and helpful. In particular from the concierge was an individual who I later befriended named Adnan, who helped me find a trustworthy and reasonably priced taxi driver to take us around Makkah. He also helped me interpret the Arabic of another taxi driver who I couldn't fully understand, and explain his intentions. His patience in this situation helped me decide which of the drivers would be more reasonable for my situation. Then when I checked out in my hotel, he helped me out of the kindness of his good heart, load our luggage onto the vehicle and sauce off. Not just as guests, but as friends. I really hope the hotel treats him nicely due to his excellent service. Read less

I have wonderful experience to stay here. The room is quite spacious & luxurious interior. It was my stunning experience. Then the cleaning service guys is so helpful. They are agile... Read more

I have wonderful experience to stay here. The room is quite spacious & luxurious interior. It was my stunning experience. Then the cleaning service guys is so helpful. They are agile to clean or provide something in my room.When i come my room from outside, i saw the room was same like new.Thank you Housekeeping Mazharul and your Supervisor Read less

I had an excellent experience with the housekeeping service during my stay. The room was always spotless, fresh, and well organized each day. Every detail was carefully taken care of,... Read more

I had an excellent experience with the housekeeping service during my stay. The room was always spotless, fresh, and well organized each day. Every detail was carefully taken care of, from perfectly made beds to neatly arranged amenities. The housekeeping person was not only thorough and efficient but also warm, friendly, and professional whenever I saw them. Their attention to detail and dedication truly made my stay much more comfortable and enjoyable. I truly appreciate their hard work and commitment to keeping the hotel at such a high standard. Highly recommended! Read less

I had a wonderful experience at The Address Hotel, especially in the lobby area. A truly beautiful and comfortable space that’s both convenient and welcoming. What stood out most was... Read more

I had a wonderful experience at The Address Hotel, especially in the lobby area. A truly beautiful and comfortable space that’s both convenient and welcoming. What stood out most was how gracefully the team handled the rush hour. Despite being incredibly busy, they remained ensured every guest felt looked after. A special thank you to Mr. Sharif and Mr. Ahmed for their exceptional hospitality and personal touch. Their thoughtful presence made a real difference. Highly appreciated! Read less

An Unforgettable Stay at a True 5-Star Gem! From the moment I walked through the doors, it was clear that this hotel is the epitome of luxury and sophistication. The service was impeccable,... Read more

An Unforgettable Stay at a True 5-Star Gem! From the moment I walked through the doors, it was clear that this hotel is the epitome of luxury and sophistication. The service was impeccable, with every staff member going above and beyond to ensure my stay was flawless. The check-in process was smooth and welcoming, and I felt like a VIP the entire time. The room was an absolute dream—spacious, spotlessly clean, and equipped with top-of-the-line amenities. The bed was incredibly comfortable, offering the perfect night's sleep. What truly sets this hotel apart is the attention to detail. Whether it’s the fresh flowers in the lobby, the personalized service, or the high-end toiletries in the bathroom, every little touch was carefully thought out to ensure an extraordinary experience. Overall, this hotel exceeded every expectation. I can’t wait to return! Read less

I would like to write an excellent review for the Address Hotel and extend my sincere gratitude to the reception staff, especially the lady who assisted me greatly with the... Read more

I would like to write an excellent review for the Address Hotel and extend my sincere gratitude to the reception staff, especially the lady who assisted me greatly with the car rental. She was exceptionally elegant and gracious. I also want to express my deepest thanks to the staff member who helped us with our luggage and arranged for the car to be brought to us promptly. Unfortunately, I do not know his name, but he and his colleague displayed the utmost courtesy and Arab generosity. Regrettably, I couldn't express my appreciation for their efforts as I was in a hurry. I wish my voice could reach the manager to honor them as the best employees and customer service team of the week. Their outstanding service encouraged us to share a beautiful and commendable image of the hotel and its staff. Read less

I was tricked into writing a positive review thinking it was for the person in the picture — the food service staff, who actually deserved it. But let me be... Read more

I was tricked into writing a positive review thinking it was for the person in the picture — the food service staff, who actually deserved it. But let me be clear: the hotel itself was absolutely terrible. Our experience was a disaster from start to finish. Nothing about our stay was enjoyable or acceptable. Now I see the hotel’s rep has the audacity to reply and take credit for the review like they did something right — they didn’t. So let me correct that right now: this review is NOT for the hotel. The hotel doesn’t care about its guests. They just want fake praise to cover up how awful they really are. Total disappointment. Read less

My mother and I have come all the way from London to Mecca , and here we are address hotel to perform our most important trip of our lives, we... Read more

My mother and I have come all the way from London to Mecca , and here we are address hotel to perform our most important trip of our lives, we can only be grateful that we have spend such a quality time at the restaurant 3. Where twice a day we came to have breakfast and dinner . RIM always welcomed us with a smile , her kindness always made me feel special. Khalil has been great and so welcoming. The entire team showed so much respect and professionalism. ♥️ I just heard the chef is Manchester fan ? I just want to state that Paris saint German has just won the champion’s league ! ICI , C’EST PARIS ♥️( just kidding ) love and kindness from me and my mother from Tunisia . Nurul el Karim has been such a gentleman ! Keep him Read less

We had a wonderful stay and appreciated the excellent service throughout. The room service was top-notch, and we'd like to give a special thanks to Shoriful(Housekeeping room attendant)for taking... Read more

We had a wonderful stay and appreciated the excellent service throughout. The room service was top-notch, and we'd like to give a special thanks to Shoriful(Housekeeping room attendant)for taking such good care of us. Breakfast was also a highlight of our visit. Asad's friendly service made for a very pleasant start to each day. We really enjoyed the delicious food and the welcoming atmosphere. We would definitely recommend this place to others. We hope to return soon. Room number 23212 Read less

I recently had the pleasure of staying at the Address hotel, a luxurious 5-star hotel perfectly situated just steps from Al Haram in Makkah, and it was an unforgettable experience.... Read more

I recently had the pleasure of staying at the Address hotel, a luxurious 5-star hotel perfectly situated just steps from Al Haram in Makkah, and it was an unforgettable experience. From the moment we arrived, the staff greeted us with warmth and professionalism, ensuring a seamless check-in process despite the busy season. The hotel’s elegant architecture and serene ambiance provided a perfect blend of modern luxury and spiritual tranquility. Our room was spacious, impeccably clean, and beautifully designed with stunning views of the Kaaba, which made our prayers and reflections even more special. The plush bedding, high-quality amenities, and thoughtful touches like complimentary dates and Zamzam water added to the comfort and authenticity of the stay. The in-room technology was top-notch, with fast Wi-Fi and easy-to-use controls for lighting and temperature. The dining options were exceptional, offering a wide variety of delicious international and Middle Eastern cuisine. The breakfast buffet was a highlight, with fresh, high-quality dishes catering to diverse tastes. The staff’s attentiveness and adherence to dietary requests were truly commendable. The hotel’s proximity to the Grand Mosque was a major advantage, allowing us to attend prayers with ease. Additional facilities like the well-equipped gym and 24/7 concierge service ensured every need was met. The team went above and beyond to assist with transportation and guided us with local tips, making our pilgrimage smooth and stress-free. A special thanks to Mrs. Remas and Mrs. Dana for their extraordinary kindness and dedication. Their personalized care and warm hospitality made us feel truly valued and ensured every detail of our stay was perfect. Overall, The Address exceeded our expectations in every way, combining world-class hospitality with a deep respect for the spiritual significance of Makkah. I highly recommend this hotel to anyone seeking a luxurious and meaningful stay near Al Haram. We can’t wait to return! Read less

I have wonderful experience to stay here. The room is quite spacious & luxurious interior. More over I stayed in same level with SKY Mushalla in level 36. It was... Read more

I have wonderful experience to stay here. The room is quite spacious & luxurious interior. More over I stayed in same level with SKY Mushalla in level 36. It was my stunning experience. Then the cleaning service guys is so helpful. They are agile to clean or provide something in my room. The access to masjidil haram I can walk about 15 menit with very good outdoor atmosphere and by shuttle bus 24/7. Barakallah fiikum Read less

Alhamdulillaah for the opportunity to stay in one of the newest hotel in Makkah. We stayed here in November 2024 while the access to the Masjidil Haram hasn’t been fully... Read more

Alhamdulillaah for the opportunity to stay in one of the newest hotel in Makkah. We stayed here in November 2024 while the access to the Masjidil Haram hasn’t been fully completed (we go to Haram by shuttle van and it was available and free to use for the guests 24 hours non-stop). For the suite guests, there were 3x meals (bfast, tea time, and dinner) in the suite-lounge (super luxurious I can say, you can see in the video I attached). The food and beverage were top-notch. The quality & selections were best. Minus : there’s only one baby chair and it was too small for toddler size. The hospitality was so-so, but the most outstanding services were from the bellboy / porter, the van’s driver and the cleaner staff in the suite-lounge. May Allāh keep them safe and bless them all. ‎آمِيْن يَا رَبَّ الْعَالَمِيْنَ Read less

Stayed at Pullman Zamzam Madinah from 13/02/26 to 16/02/26 with my family (one room for four persons). It is a very family-oriented hotel and the location is excellent—very close to... Read more

Stayed at Pullman Zamzam Madinah from 13/02/26 to 16/02/26 with my family (one room for four persons). It is a very family-oriented hotel and the location is excellent—very close to Masjid A Nabawi, which made visiting the mosque very easy and convenient. A very helpful service was the bus provided for women to reach the specific gates designated for them to enter the mosque. This made the visit much more comfortable for our family. The stay was pleasant overall. One suggestion for improvement would be to have a sound system in every room connected to Masjid Nabawi so guests can listen to the prayers from their rooms. Overall, it was a very good experience and a great choice for families visiting Madinah. Read less

I had a wonderful stay at Pullman ZamZam Madina. Everything was excellent from check-in to check-out. The location is perfect, just steps away from Masjid an-Nabawi, which made our visit... Read more

I had a wonderful stay at Pullman ZamZam Madina. Everything was excellent from check-in to check-out. The location is perfect, just steps away from Masjid an-Nabawi, which made our visit very convenient and peaceful. All the staff members were extremely cooperative, professional, and always ready to assist. I would especially like to appreciate all the Duty Managers for their continuous support and positive attitude. Due to the airspace closure, the Duty Manager kindly granted us a 25% discount, which was a very generous and understanding gesture during a difficult situation. This truly reflects their commitment to guest satisfaction. A special thanks to Ms. Linah from the Guest Relations team. She was very kind, attentive, and genuinely caring. She went above and beyond to ensure we were comfortable and even provided us with a complimentary dates box as a thoughtful gift. Such hospitality and personal attention made our stay even more memorable. Overall, it was an excellent experience, and I highly recommend Pullman ZamZam Madina to anyone visiting Madinah. Read less

I had an exceptional experience at this hotel from start to finish. The property is beautifully maintained, the rooms are spacious and spotless, near to Haram. Every detail — from... Read more

I had an exceptional experience at this hotel from start to finish. The property is beautifully maintained, the rooms are spacious and spotless, near to Haram. Every detail — from the elegant interiors to the comfortable bedding — made my stay relaxing and enjoyable. What really stood out was the outstanding service. The staff were professional, courteous, and always ready to assist with a warm smile. I would especially like to mention one of the service providers Mr. Osama Salem who was absolutely excellent — attentive, efficient, and genuinely committed to ensuring guests have the best experience possible. Their dedication made a real difference during my stay. The hospitality, cleanliness, and overall service quality exceeded my expectations. I highly recommend this hotel to anyone looking for luxury, comfort, and exceptional customer service. I will definitely return! Read less

I recently stayed at Pullman Madina, and I would like to specifically thank the Suhoor breakfast team for their excellent service. During Suhoor time, Mohammad Mohsin and Omar Mohammad took great... Read more

I recently stayed at Pullman Madina, and I would like to specifically thank the Suhoor breakfast team for their excellent service. During Suhoor time, Mohammad Mohsin and Omar Mohammad took great care of me and my family. They were very friendly, respectful, and always greeted us warmly. Every morning they made sure to bring us tea and regularly checked on our table to ensure we had everything we needed. Their kindness, attentiveness, and respectful manner truly made our Suhoor experience comfortable and special. It was clear that they genuinely cared about the guests and their comfort. We truly appreciate their wonderful hospitality during Suhoor. Thank you for making our stay even more memorable. Read less

⸻ We had a wonderful experience from start to finish. I would like to sincerely thank Abd El Raouf for his outstanding professionalism and exceptional support. He was welcoming, organized, and... Read more

⸻ We had a wonderful experience from start to finish. I would like to sincerely thank Abd El Raouf for his outstanding professionalism and exceptional support. He was welcoming, organized, and extremely helpful throughout our stay. He facilitated our entire process smoothly, handled everything efficiently, and ensured we were comfortable at all times. His positive attitude and attention to detail truly made a difference. The hotel itself was excellent — very spacious, well-organized, and exceptionally clean. The rooms were comfortable, and the overall atmosphere was relaxing and well maintained. Overall, it was a great experience, and we truly appreciate the high level of service and professionalism. Highly recommended. Read less

I recently stayed at Pullman Zamzam Medina, and I must say the location was excellent and the service was just as impressive. The breakfast buffet was outstanding, offering a wide... Read more

I recently stayed at Pullman Zamzam Medina, and I must say the location was excellent and the service was just as impressive. The breakfast buffet was outstanding, offering a wide variety and great quality. The staff truly stood out for their care and attentiveness—especially a waiter named Muhsen. When he noticed I was coughing and coming down with a cold, he kindly brought me hot water with ginger and lemon without me even asking. That thoughtful gesture went above and beyond my expectations. Thank you for the wonderful service! Read less

Very nice hotel with ample rooms which are quite spacious and kept tidy and clean. Didn't get the usual greet at the entrance to help with luggage as we did... Read more

Very nice hotel with ample rooms which are quite spacious and kept tidy and clean. Didn't get the usual greet at the entrance to help with luggage as we did in other hotels. Reception can also take ages to check in. Apart from that cleaners work to a high standard to keep the place looking good. Read less

We had a wonderful stay at Pullman Zamzam Hotel in Madinah. Everything was excellent from start to finish. The housekeeping staff were efficient, polite, and always ready to help. Breakfast... Read more

We had a wonderful stay at Pullman Zamzam Hotel in Madinah. Everything was excellent from start to finish. The housekeeping staff were efficient, polite, and always ready to help. Breakfast and dinner were both amazing – a huge selection of dishes, all fresh and delicious. The desserts were truly out of this world! A special mention to Ahmed Soliman and Omar Saleem, who were exceptionally friendly and welcoming, making us feel right at home. Overall, we cannot fault this hotel or the service. Highly recommended and we look forward to staying here again Read less

Exceptional Service from Check-In to Check-Out From the moment I arrived, I was impressed by the smooth and welcoming check-in process. The front desk staff were friendly, efficient, and genuinely eager... Read more

Exceptional Service from Check-In to Check-Out From the moment I arrived, I was impressed by the smooth and welcoming check-in process. The front desk staff were friendly, efficient, and genuinely eager to make my stay comfortable. They took the time to answer all my questions and made me feel right at home. Housekeeping was equally outstanding my room was spotless, well-maintained, and refreshed with care each day. The attention to detail and dedication to cleanliness truly elevated my stay. Big thanks to Mr Soliman and his team. Overall, this hotel exceeded my expectations with its excellent service, warm hospitality, and commitment to guest satisfaction. I look forward to returning and will gladly recommend it to friends and family. Read less

We had an absolutely wonderful stay at this hotel. The service was outstanding from start to finish. We ordered food both through room service and at the restaurant, and everything... Read more

We had an absolutely wonderful stay at this hotel. The service was outstanding from start to finish. We ordered food both through room service and at the restaurant, and everything was perfect. The room service was fast, professional, and incredibly polite, and the restaurant staff provided exceptional service as well. The food was fresh, delicious, and beautifully presented — truly on another level. The room itself was spotless and comfortable. Overall, everything was just superb — highly recommended! Read less

We had a very good experience at Pullman Zamzam Hotel. Everything went smoothly, even though they were very busy. The staff was very helpful and attentive, especially Mr. Abdul Jabbar... Read more

We had a very good experience at Pullman Zamzam Hotel. Everything went smoothly, even though they were very busy. The staff was very helpful and attentive, especially Mr. Abdul Jabbar in the dining hall. He helped us get a table and checked on us multiple times to make sure we had everything we needed. Food was good, and had a large variety. Overall an excellent stay. Read less

I had my family in 2 rooms across from each other and we had a pleasant experience. They were quick with the check in and check out process and the... Read more

I had my family in 2 rooms across from each other and we had a pleasant experience. They were quick with the check in and check out process and the rooms were clean with no issues. The rooms were adequate for our needs and we greatly appreciated the two fridges in the room and microwave. The staff were always helpful when I asked questions. Read less

I stayed at Zamzam Medina for 10 days and had a wonderful experience. The staff were incredibly friendly and always willing to help. The hotel was spotless, and the room... Read more

I stayed at Zamzam Medina for 10 days and had a wonderful experience. The staff were incredibly friendly and always willing to help. The hotel was spotless, and the room was cleaned perfectly every day. I had a standard room, which was comfortable and well-maintained. The breakfast included was delicious, with a good variety of options. The location is excellent — very close to the Haram and convenient for everything. I would definitely stay here again. Read less

Stay was good,on arrival we encountered a few complications in terms of persons however guest relations were very helpful and ensured the issue was resolved.as part of my birthday they... Read more

Stay was good,on arrival we encountered a few complications in terms of persons however guest relations were very helpful and ensured the issue was resolved.as part of my birthday they also upgraded to junior suite. The decor is very outdated however I must say all services are on point and we did not have any issues. Breakfast was very busy but easily flowing and lot of variety. Loved how close Haram was to the hotel and good location especially for the men as the gates to mosque for men were very close! Hotel is lovely staff are amazing and I had a really good stay. Read less

I had a wonderful experience at this hotel, and I especially want to highlight Mohammed Kamal for his outstanding service. From the moment I arrived, he was incredibly professional,... Read more

I had a wonderful experience at this hotel, and I especially want to highlight Mohammed Kamal for his outstanding service. From the moment I arrived, he was incredibly professional, attentive, and always ready to help with a warm smile. His generosity and genuine care for guests made all the difference during my stay. Mohammed Kamal out of his way to offer great recommendations and made sure I had everything I needed. It’s rare to come across someone so dedicated and customer-focused. He truly made me feel at home. Thank you, Mohammed Kamal, for your exceptional hospitality — you are a true asset to the hotel! Read less

Great experience! The room was really good—clean, spacious, and very comfortable. The breakfast was absolutely delicious and excellent, with a wide variety of options to choose from. The service was... Read more

Great experience! The room was really good—clean, spacious, and very comfortable. The breakfast was absolutely delicious and excellent, with a wide variety of options to choose from. The service was top-notch and made us feel right at home. A big thanks to my friend Younus for going above and beyond to help and ensure everything went smoothly during our breakfast. His support made the experience even more enjoyable and memorable. Highly recommended! Read less

Excellent Stay at Pullman Zamzam Madinah I had a wonderful experience at the Pullman Zamzam Hotel in Madinah. The service throughout our stay was consistently good — from check-in to check-out,... Read more

Excellent Stay at Pullman Zamzam Madinah I had a wonderful experience at the Pullman Zamzam Hotel in Madinah. The service throughout our stay was consistently good — from check-in to check-out, the staff were attentive and professional. The rooms are a good size, clean, and well-maintained, offering a comfortable space to relax after a long day. Both breakfast and dinner were impressive, with a wide variety of options that catered to different tastes. A special mention goes to Mahmoud, who provided exceptional service during both breakfast and dinner. His warm and welcoming attitude really stood out and made our meals even more enjoyable. Highly recommend this hotel for anyone visiting Madinah — great location, excellent amenities, and outstanding hospitality. Let me know if you want it more formal, casual, or in a different tone! Read less

Great hotel, clean and high level service. The receptionists are very professional in dealing with guests. The welcome with a smile was from all the hotel staff. Especially Islam Naji... Read more

Great hotel, clean and high level service. The receptionists are very professional in dealing with guests. The welcome with a smile was from all the hotel staff. Especially Islam Naji 🩷 The rooms are at the peak of cleanliness and the response of room service to requests was very fast compared to the size of the hotel and the number of rooms. Thanks for the great experience Read less

The hotel is incredibly beautiful, clean, and professional. We were served by Rofiqul Islam for breakfast in the VIP room, who was really attentive and helpful, and gave us great... Read more

The hotel is incredibly beautiful, clean, and professional. We were served by Rofiqul Islam for breakfast in the VIP room, who was really attentive and helpful, and gave us great advice and service. We will definitely come back again! Read less

Great hotel, very kind and helpful staff. Clean, comfortable, and the best of all the buffet, yet with great staff like Shahid. Well spoken and kind soul. One of the... Read more

Great hotel, very kind and helpful staff. Clean, comfortable, and the best of all the buffet, yet with great staff like Shahid. Well spoken and kind soul. One of the best experiences overall. Keep up the good work guys and thank you. Read less

The waiter by this name is soo friendly and well spoken. He was so pleasant to talk to and always spoke to us during breakfast and did his best to... Read more

The waiter by this name is soo friendly and well spoken. He was so pleasant to talk to and always spoke to us during breakfast and did his best to help us every-time we needed it. Always has a smile on his face as well! Hope he gets a raise because he deserves it!!! Read less

Such a good place, everything you need is within walking distance from the hotel. And you can catch all the islamic prayers in AlMasjid Al Nabawi witch is two minutes... Read more

Such a good place, everything you need is within walking distance from the hotel. And you can catch all the islamic prayers in AlMasjid Al Nabawi witch is two minutes away from you. 💯 Read less

We stayed here for 4 days during a very busy Winter break. Despite the crowds, our experience was very good. Monir from housekeeping made sure that our room was well... Read more

We stayed here for 4 days during a very busy Winter break. Despite the crowds, our experience was very good. Monir from housekeeping made sure that our room was well stocked and everything was clean. I would recommend this hotel based on the excellent customer service. Read less

Excellent place for stay. Rates are reasonable. The staff is most courteous and help. All of them speak English and other languages. Specially the buffet staff provide best experience. Food... Read more

Excellent place for stay. Rates are reasonable. The staff is most courteous and help. All of them speak English and other languages. Specially the buffet staff provide best experience. Food choices can be improved by adding more Pakistani, sub continent flavor. Rooms are clean but no smoking law us not followed and imposed by the hotel. One if my room was stinking with smoke and they changed it right away. Washrooms seems to need a bit TLC. Over all great experience. Read less

This hotel is a full package. Everything was on point. They have a shuttle bus for the ladies, to make it easier for us to get to the women's section... Read more

This hotel is a full package. Everything was on point. They have a shuttle bus for the ladies, to make it easier for us to get to the women's section of haram. The location in itself is great. There's plenty of shops nearby, pharmacies, hospital etc all a minutes walk away. The service was great. They would appear moments after a request. Communication was great too. Highly recommend for a comfortable stay, to make your spiritual journey special and memorable. Read less

One of the best hotel in Madinah , great location even it’s very close to the Prophet mosque , easy check in and out , The room was so clean... Read more

One of the best hotel in Madinah , great location even it’s very close to the Prophet mosque , easy check in and out , The room was so clean with beautiful view i highly recommend it , Also the hotel team has always been friendly, patient and helpful. That impressed me the most. No matter what time of day or night, you could turn to them with all your concerns especially futon she was very helpful and very very welcoming 👍🏼👍🏼 Read less

My father and I had a mixed bag of experiences at this hotel but ended up happy with the stay. When we arrived at the location we were told that there... Read more

My father and I had a mixed bag of experiences at this hotel but ended up happy with the stay. When we arrived at the location we were told that there were no rooms at the upper floors. We were given a third floor room that hadn't properly been cleaned. We were then offered a room of the same size on the eighth floor... So obviously they didn't offer the best room to us in the first place. Another problem was that after extending for one day the hotel repeatedly called us insisting that we hadn't paid. It turned out it was a fault in their system. Finally, despite making booking for 2 people, the hotel said only one person could attend breakfast. How, in a room for 2, can you say only one person could attend breakfast? Now, despite all these problems the hotel staff did provide quick solutions and were courteous and apologetic. On the final day the hotel manager called us personally and went above and beyond in apologizing and providing us with ample time to check out. The room itself was not particularly stellar. The beds were fine and I appreciated the complimentary fruits, sweets, water and utilities like iron table, prayer rug, and so on. The bathroom could be better as I really don't like open showers. The roof floor restaurant and the staff working there are excellent. The best thing about this hotel is obviously the location. You can't beat it. Read less

Exceptionally bad hotel. 5 stars? Yes they only charge like a 5 star hotel. The services? Nope. Worst services ever. Despite having checked in online we waited in the queue... Read more

Exceptionally bad hotel. 5 stars? Yes they only charge like a 5 star hotel. The services? Nope. Worst services ever. Despite having checked in online we waited in the queue and finally when it was our turn we were told that the room was not prepared and to wait for 30 more minutes. After waiting for an hour. We were brought to the dirtiest room ever. Dust everywhere. The coffee machine promised was not there. We are 4 adults yet the amenities were for a single person. Despite calling for water and amenities for hours, they ARE NOT RESPONDING! I AM HERE RIGHT NOW and even after complaining to their so called managers, none of them leading me to the real one, they are just making empty promises and doing nothing Please everyone, prefer a 1 star over this one. Trust me you would get better service and cleanliness there for the best price. I am literally being humiliated here for paying such a large amount of money. I'll see if I can attach pics to show the dirtiest of the room Read less

I have rated this hotel five stars based on earlier experience as I was impressed by the hotel service and the kindness of the staff, in addition to the newness... Read more

I have rated this hotel five stars based on earlier experience as I was impressed by the hotel service and the kindness of the staff, in addition to the newness of the hotel and its great location. However, based on my new experience I have taken two stars as it did not meet my expectations this time. The rooms’ furniture deteriorated, and so is the service especially from the reception. We asked for a room upgrade, and were told that no rooms were available although it was obvious that this was not the case, and rooms were available on the Booking. I had to speak to the shift manager to get the room upgrade. The breakfast arrived cold and did not meet the request. The laundry services are very expensive even by hotels’ standard. I am keeping the three stars for two reasons: - the swift response from the shift manager and his kindness in changing the room in a very short time. - the kindness of the housekeeping staff, especially, Suhail Rana. Read less

We did online check in ages ago. Paid in advance. And yet we are here waiting for our room to be prepared while not even given priority for the online... Read more

We did online check in ages ago. Paid in advance. And yet we are here waiting for our room to be prepared while not even given priority for the online check in. We were apologized. Like really? An empty apology? What kind of 5 star hotel is this? A 1star might be better than here. Don't waste your money in staying at this hotel. Better stay at a 1 star. Sadly I have wasted my money here Read less

The stay was lovely. I tried not to report this as an experience in the city of the prophet ,but maybe this will help the management improve the services. The service... Read more

The stay was lovely. I tried not to report this as an experience in the city of the prophet ,but maybe this will help the management improve the services. The service is quicker and more courteous towards whites compared to others. Though they may have been in the line behind others or at the table,observed this more than once. This may be something that can be looked into. Apart from that the experience was lovely. Read less

My first stay here was really nice. The executive suite my family had booked was spacious and clean. Over time, it has began to become run down. My family and... Read more

My first stay here was really nice. The executive suite my family had booked was spacious and clean. Over time, it has began to become run down. My family and I found the beds in the twin room in the executive suite were extremely soft. I literally was in pain sleeping in that bed. 😞 We found writing and scrabbles on the lamp in the living room, marks and scratches on the wall. More work needs to go into this hotel. On the plus side, it's proximity to the Haram is pretty good. The walk isn't that far. Good exercise 🚶‍♂️👌 Read less