December Umrah Group Tour

I had one of the most memorable stays in Makkah. From the very beginning, Mr. Rayan truly made my day with a smooth and welcoming check-in experience that set the... Read more

I had one of the most memorable stays in Makkah. From the very beginning, Mr. Rayan truly made my day with a smooth and welcoming check-in experience that set the tone for the rest of my visit. The view was simply breathtaking — overlooking the whole of Makkah in a way that made every moment feel special. The room was extremely clean, spacious, and thoughtfully prepared, offering both comfort and tranquility. The buffet featured an impressively wide variety of options, clearly reflecting the extra effort and dedication of both the operations team and the kitchen staff to cater to such large numbers with excellence. Accessibility was outstanding — with seamless access to and from the mall, as well as convenient connectivity to the Makkah Haram side, making the entire stay even more comfortable and stress-free. A truly exceptional experience that I will always remember. Read less

I would say this is best of all the places to stay. Very comfortable,clean,excellent location, amazing food and extremly kind and helping staff. Ms. Ashwaaq at the reception won our... Read more

I would say this is best of all the places to stay. Very comfortable,clean,excellent location, amazing food and extremly kind and helping staff. Ms. Ashwaaq at the reception won our hearts with her hospitality spirit and kindness, she definitelt deserves a promotion!!! They listened to our requests very carefully and attentively and gave us the best of everything. Amazing food and the culinary staff's professionalism and kindness is unmatchable. Allah bless them all. I wish i could give them one million rating!! We are extremely happy and we would always choose Swissotel over anything!!! We love you❤️ Read less

I had a wonderful stay at Swissotel Makkah, and one of the highlights of my experience was the exceptional housekeeping service. Mustafa Saleem, who took care of our room, did... Read more

I had a wonderful stay at Swissotel Makkah, and one of the highlights of my experience was the exceptional housekeeping service. Mustafa Saleem, who took care of our room, did a truly outstanding job. He was professional, friendly, and paid great attention to detail, ensuring the room was always spotless, well-organised, and comfortable for us after long days at Haram. His dedication and positive attitude did not go unnoticed and made our stay even more pleasant. Staff members like Mustafa are a real asset to the hotel. Thank you for the excellent service — it is highly appreciated, and I would happily stay here again. Read less

We had a great stay at the Swissôtel Makkah. The rooms were comfortable and well maintained, but what really stood out was the service. Our room attendant, Khurshid, was absolutely... Read more

We had a great stay at the Swissôtel Makkah. The rooms were comfortable and well maintained, but what really stood out was the service. Our room attendant, Khurshid, was absolutely amazing. He cleaned our room every day very thoroughly and always made sure everything was neat and perfect. He was polite, professional, and always had a smile. Truly exceptional job by him. His service made our stay even more pleasant. Highly recommend this hotel. Read less

Room 2706, 2710, 2716 The staff were very accommodating from the beginning of the stay until leaving the hotel, specially the Housekeeping Members Mustafa salim/Mohammad they're actually good at what they're... Read more

Room 2706, 2710, 2716 The staff were very accommodating from the beginning of the stay until leaving the hotel, specially the Housekeeping Members Mustafa salim/Mohammad they're actually good at what they're doing. They're fantastic.. The view is amazing, one of the best if not the best. The room is very neat, clean and comfortable provided with the most luxurious services and amenities which makes your trip so much easier. The food quantity at the restaurant is sufficient to accommodate all the guests which is a great relief. The location is very close to the haram so it will be easier to reach all prayers on time. Again, Thanks alot for the good service of the Housekeeping Read less

I had an excellent experience at Swissotel Makkah Clock Tower. We had booked a Haram view room with check-in time at 4 pm, but since we arrived at 8:30 am... Read more

I had an excellent experience at Swissotel Makkah Clock Tower. We had booked a Haram view room with check-in time at 4 pm, but since we arrived at 8:30 am for Umrah, the reception staff were extremely friendly and supportive. They kindly arranged a temporary room until ours was ready, which made us very comfortable and allowed us to perform Umrah peacefully. The hotel is very neat, clean, and well-maintained. Special thanks to the reception team for their professionalism and hospitality. Highly recommended for anyone visiting Makkah. Read less

We stayed in room 402/432/435with my family and had such a wonderful experience. The staff kurshed and Supervisor Zackriya were truly amazing and went above and beyond to make... Read more

We stayed in room 402/432/435with my family and had such a wonderful experience. The staff kurshed and Supervisor Zackriya were truly amazing and went above and beyond to make sure we felt welcome and comfortable throughout our stay. They were always friendly, attentive, and genuinely cared about making our visit special. The room and bathroom were kept spotless every day, which made such a difference. Their kindness and attention to detail really stood out and made our trip even more enjoyable. I would highly recommend this hotel to anyone looking for excellent serviced Read less

My stay with my family this hotel was amazing! Our room number 426 and the room was amazing. The rooms were clean, tidy and well maintained. What impressed... Read more

My stay with my family this hotel was amazing! Our room number 426 and the room was amazing. The rooms were clean, tidy and well maintained. What impressed me the most was the staff. I would like to than kurshed & Zackriya for cleaning our room beautifully every day. Very helpful, friendly and quick to respond to any requests. The booking process was smooth and fast. I recommend this hotel to anyone looking for comfort, cleanliness and great service. Read less

My husband and I stayed at this hotel for a week during our Umrah. It was an amazing experience and we truly felt at home. The hotel is exception ally... Read more

My husband and I stayed at this hotel for a week during our Umrah. It was an amazing experience and we truly felt at home. The hotel is exception ally maintained and the staff is so incredibly warm and helpful. We left it with a heavy heart. We want to specifically mention our brother Walid who was extremely helpful during our stay. From our first day to our last, he was so kind and helped us through check-in and check-out like we were friends or family. May Allah reward you immensely. Zahra (3133) Read less

Worker Hussain Nur assisted me in Room 412. He responded very quickly and helped me with urgency. The service was excellent, and he was extremely helpful. May Allah bless him.... Read more

Worker Hussain Nur assisted me in Room 412. He responded very quickly and helped me with urgency. The service was excellent, and he was extremely helpful. May Allah bless him. Once again, my sincere thanks to Hussain and the Swiss Hotel. After completing Umrah, he kindly provided extra water bottles and towels, which I truly appreciated. The service was top quality, and I will definitely be visiting again soon, in shaaAllah. Best hotel in Makkah by far ! Read less

rooms was nice and spacious. comfortable mattress and enough storage space. the service was fast and good but the curtains couldn’t close properly so the sunlight woke us up. the... Read more

rooms was nice and spacious. comfortable mattress and enough storage space. the service was fast and good but the curtains couldn’t close properly so the sunlight woke us up. the fridge in the room wasn’t cold cause it was just a chiller. the breakfast, lunch and dinner had various options but the quality of food can be improved especially the fruits and beverages. Read less

Location, lift convenient with wheel chair users and children. Staff were friendly and approachable. Housekeeping staff were amazing and look after well. Praying area at lobby was good. Building only... Read more

Location, lift convenient with wheel chair users and children. Staff were friendly and approachable. Housekeeping staff were amazing and look after well. Praying area at lobby was good. Building only has 2 non carpet room, and we requested for one and it was provided to us with an additional cost but it came with Kaaba view which was amazing. Read less

I stayed in Room 0925 and it was an incredible experience. The room was comfortable and clean, but the best part was the it truly took my breath away. The... Read more

I stayed in Room 0925 and it was an incredible experience. The room was comfortable and clean, but the best part was the it truly took my breath away. The staff were friendly and helpful, and everything went smoothly. Highly recommended if you can get this room! Thank to sup Zacharya Read less

My experience at the hotel restaurant was more than wonderful. The quality of the food was excellent, the taste was delicious, and it was clear that attention was paid to... Read more

My experience at the hotel restaurant was more than wonderful. The quality of the food was excellent, the taste was delicious, and it was clear that attention was paid to detail and the ingredients were fresh. The variety of dishes was very delicious, catering to all tastes, whether for breakfast or lunch. The service was prompt and organized, and the staff were professional and courteous, adding a special touch to the experience. I would like to extend a special thanks to Ms. Mona for her kindness and constant assistance. She was an example of elegance in her treatment and hospitality, which made our stay more comfortable and satisfying. Many thanks to her for her dedication and her everlasting smile. Read less

Ambience: A grand, welcoming restaurant that effortlessly blends scale and elegance. Cuisine: Excellent in variety and freshness—daily rotating menus, live stations and quality international dishes. Service: A highlight—professional, personalized attention from managers... Read more

Ambience: A grand, welcoming restaurant that effortlessly blends scale and elegance. Cuisine: Excellent in variety and freshness—daily rotating menus, live stations and quality international dishes. Service: A highlight—professional, personalized attention from managers and staff ensures memorable experiences. Value: Worth the premium for those seeking comfort, variety, and proximity to Haram. Special thanks to the F&B Director and the entire crew for going the extra mile all the time to make the guests feel right at home. Read less

A great hotel in all aspects and during Haj time with all the crowdness the service remained A -class. A great reason for such Review is also Ismail Omar the... Read more

A great hotel in all aspects and during Haj time with all the crowdness the service remained A -class. A great reason for such Review is also Ismail Omar the Restaurant manager who is a great example of work devotion and guest service. He has demonstrated many qualities in tough times how to handle the guests kindly with a smile, while dealing with a crisis effectively in no time leading his team in person working hand in hand. I have rarely seen such caliber in this area with such professional attitude. The restaurant and food are among the best things in hotel, however the hotel overall is of great service and value. Keep it up and take care of your good people. 👏👍 Read less

We were visiting from the USA, and our experience at Swissôtel Makkah was truly outstanding. The highlight of our stay was the incredible hospitality we received — especially from Mr.... Read more

We were visiting from the USA, and our experience at Swissôtel Makkah was truly outstanding. The highlight of our stay was the incredible hospitality we received — especially from Mr. Sakeer, the assistant manager, whom we had the pleasure of interacting with during the daily dining. He was incredibly welcoming, always checking in to see if everything was okay, asking if we needed anything, and offering to help in any way he could. His warm personality and attentiveness really made a difference and left a lasting impression on us. The buffet meals for both breakfast and dinner were phenomenal — so much variety, consistently delicious food, and the dessert bar was next-level. Even during the busiest times, there was always plenty to choose from, and the staff worked tirelessly to keep everything well-stocked and fresh. The rooms were beautiful and comfortable, and the in-room Adhan system was such a thoughtful touch that enhanced the spiritual experience of our trip. And of course, the location — 0 meters from Masjid al-Haram — couldn’t have been more perfect. Even in the busiest foot traffic during Hajj season, I always appreciated the location of my hotel as I knew that in just a few more feet I would be home. Every part of our stay reflected high-quality service, genuine care, and great attention to detail. We’re so grateful for the hospitality we received and would definitely return again. Read less

I had a wonderful stay at this hotel! The location is very convenient and easy to access. The rooms were clean, neat, and well-maintained. What impressed me the most was... Read more

I had a wonderful stay at this hotel! The location is very convenient and easy to access. The rooms were clean, neat, and well-maintained. What impressed me the most was the staff — they were extremely helpful, friendly, and quick to respond to any requests. The booking process was smooth and fast. I highly recommend this hotel for anyone looking for comfort, cleanliness, and great service. Read less

My stay at Swissôtel Makkah was one of the best hotel experiences I’ve ever had. From the moment I arrived, I was warmly welcomed by the front desk agent Ahmed... Read more

My stay at Swissôtel Makkah was one of the best hotel experiences I’ve ever had. From the moment I arrived, I was warmly welcomed by the front desk agent Ahmed Al Amri, who was highly professional and made the check-in process smooth and quick. He was very responsive and answered all my questions with a smile, reflecting the excellent hospitality of the hotel. I stayed in room 1223, and when it comes to cleanliness and in-room service, I would like to give special thanks to Ammar Aref from the housekeeping department. He was very attentive to the room’s cleanliness on a daily basis, paying attention to the smallest details. His attitude was respectful and polite, and he was always ready to assist with anything I needed—always with a smile and prompt service. along with the high-level services, made this stay truly unforgettable. I highly recommend Swissôtel Makkah to anyone looking for comfort, quality, and exceptional hospitality. Read less

I recently stayed at this hotel in Makkah during the last ten days of Ramadan, and it was a wonderful experience! The hotel’s service was exceptional, and the rooms were... Read more

I recently stayed at this hotel in Makkah during the last ten days of Ramadan, and it was a wonderful experience! The hotel’s service was exceptional, and the rooms were spotless. What made my stay truly memorable was a special surprise for Mother’s Day. My sister, who wasn’t with us, called the hotel from Jeddah to arrange a surprise cake for my mother and me. The customer service representative, Mr. Fares Alhazmi, handled the request with such grace and didn’t charge anything for it! The cake was beautiful, and the gesture was incredibly touching. I also want to extend my thanks to the hotel manager, Mr. Faisal, for his attentive service. The junior suite was spacious, comfortable, and offered great privacy with two bathrooms. Overall, an excellent stay Read less

Great Experience!! A must visit- Spacious rooms and toilets. Good service. Close proximity to haram 😊 Wonderful and large variety of food in buffet. One thing which needs to be included is an extra bed... Read more

Great Experience!! A must visit- Spacious rooms and toilets. Good service. Close proximity to haram 😊 Wonderful and large variety of food in buffet. One thing which needs to be included is an extra bed for family of four. As sofa-cum-bed was not so comfortable. I hope management will look into this and will be resolved on my next visit 😜 Well done team!!! Read less

I had a great time with my family,. Friendly staff… Location, Room service was good, they serve coffee and dates at the lobby that was nice, and the best thing... Read more

I had a great time with my family,. Friendly staff… Location, Room service was good, they serve coffee and dates at the lobby that was nice, and the best thing was the breakfast of this hotel too much variety of food. Will come again to this hotel 😌 Read less

I loved my stay here Very friendly and fast staff at the front desk. Very professional. Room was very spacious with the most mesmerizing view. Location of the hotel is excellent I would stay... Read more

I loved my stay here Very friendly and fast staff at the front desk. Very professional. Room was very spacious with the most mesmerizing view. Location of the hotel is excellent I would stay here again and again Read less

Amazing, hospitality the reception went out of their way we stayed here for two nights and it was such a memorable experience. We wanted to check out at 2:30 pm because... Read more

Amazing, hospitality the reception went out of their way we stayed here for two nights and it was such a memorable experience. We wanted to check out at 2:30 pm because we had an intention to pray inside haram. Requested the room staff and they were more than happy to say ok. It was a different feeling here. Read less

Our stay was more than we would ever expect at Swissotel. This place is beyond luxurious, starting with the details of the whole interior, the experience from arrival until checkout... Read more

Our stay was more than we would ever expect at Swissotel. This place is beyond luxurious, starting with the details of the whole interior, the experience from arrival until checkout is absolute professional and welcoming. We couldn’t ask for more, Mr. Sualleh was the best host but a big well done to all the staff! Keep up this excellent work you do, and we are definitely looking forward to returning soon! Read less

I don’t know how this hotel has a 4.5 stars.. this was so expensive for finding mold in the bathrooms (video and picture) the bed is not comfortable, there is... Read more

I don’t know how this hotel has a 4.5 stars.. this was so expensive for finding mold in the bathrooms (video and picture) the bed is not comfortable, there is a beep sound in every floor and they don’t turn off at night time ( video). And when we asked them to turn off they said it’s like this and they can’t do nothing. It beeps every 10-20 seconds.. you can’t sleep.. Also the windows are so dirty that you can’t see anything outside ( picture).. the minimum you should keep are things cleaned.. the safe was also locked and not working, so we didn’t want housekeeping since we had our passports in the room.. we contacted them, they could not fix and that’s it.. it’s broken. The inclusive dinner does not even include soda.. only water! I have nothing good to say. Even the short distance is not worth the money they charge. There are better options around. Sanitary and health services should be contacted for these molds.. True 5 star hotels would never be like this one. This hotel needs urgent updates.. And do you know what answer you get from them? Literally nothing! Any hotel that is 5 star would make sure things like these are working and cleaned and would at minimum provide 5 star Costumer service. I don’t know how they have a license to advertise they are 5 star hotel. That should be illegal Read less

First I have to mention that The receptionist of this hotel Rania was the nicest receptionist I have ever encountered at a hotel. She was always friendly and asked how... Read more

First I have to mention that The receptionist of this hotel Rania was the nicest receptionist I have ever encountered at a hotel. She was always friendly and asked how our stay was going every time we walked in the door. She also was able to recommend places to get any type of meal that we needed as well. Second this is a luxurious hotel! It’s clean and has a lot of comfort items to make you feel at home. I was in town for a stressful event and coming back to this hotel’s room was very peaceful. Read less

This hotel has a beautiful lobby and restaurant. The restaurant has a great mini breakfast buffet for kids too. The kids loved it. Special shout out to Mr Faizan who... Read more

This hotel has a beautiful lobby and restaurant. The restaurant has a great mini breakfast buffet for kids too. The kids loved it. Special shout out to Mr Faizan who was very courteous and helpful at all times. However compared to the money being paid, the rooms are small and the bathroom even smaller. The shower area is so small that a claustrophobic person would never get in there. The bathroom really needs working on considering the fact that this is a 5 star hotel. And the service isn't great. They have so many guests checking in every day and I guess this makes them indifferent or too tired to be hospitable to each guest. Read less

The location is great. The hotel has two entrances one to the Haram with special entrance and the other to the street where you find taxis are waiting you. All... Read more

The location is great. The hotel has two entrances one to the Haram with special entrance and the other to the street where you find taxis are waiting you. All service was top notch. Quadruple room with Kaaba view was spacious and tidy with most essentials provided for a family of 5. The bed is big, I loved it the most. Breakfast food was incredible with variety of choices; top management was also around to make sure everything was okay. I would like to thank Mr. Rakan at the reception desk for his welcoming and attitude. Loved our stay here! Read less

At this holy place we enjoyed the stay which made our journey memorable as it was just steps away from Haram. Amazing customer service neat and clean room. Restaurant staff and service... Read more

At this holy place we enjoyed the stay which made our journey memorable as it was just steps away from Haram. Amazing customer service neat and clean room. Restaurant staff and service for breakfast was outstanding with lot of tasty food varieties helped us to recover for more prayers without weakness. Met with restaurant manager with great personality and admired the service and food quality. Read less

Very convenient location close to Haram, very helpful and friendly staff, we were given Haram faced room without any extra charges a lovely view. Room are big and especially the... Read more

Very convenient location close to Haram, very helpful and friendly staff, we were given Haram faced room without any extra charges a lovely view. Room are big and especially the luggage box room is very handy as it keeps your room clear of suitcases. Bath and toilets are very clean and spacious. Only one area where there is room for improvement. The breakfast buffet has plenty of different items but if you are from South Asian subcontinent, then you will feel disappointed because mainly the dishes are either Arabic and some European. Also when it was busy, there was problem to find cutlery like teaspoons resulting in cold tea. Overall a very good hotel and recommended to visit again. Read less

Stayed here in 2017, was travelling with elderly parents to perform Umrah. The hotel was just brilliant, the location was around 300 yards from the Haram and ideal for the... Read more

Stayed here in 2017, was travelling with elderly parents to perform Umrah. The hotel was just brilliant, the location was around 300 yards from the Haram and ideal for the elderly travelling to and from the Haram performing the Umrah Rituals. The cleanliness of the accommodation and facilities were next to none. We had a room facing the Kabbah, what an amazing sight that was! The buffet breakfast, “Well what can I say! The variety was amazing. I don’t think I could identify all the dishes they were so plentiful. If shopping is a key feature of you pilgrim then rest assured you won’t get a better hotel than this! The back exit goes straight into the clock tower mall. Hopefully will be blessed to visit again soon! Read less

We had booked swissotel on Booking.com. We were informed that the hotel is shut due to maintenance after we reached the property. It was extremely and highly inconvenient!! They should have closed... Read more

We had booked swissotel on Booking.com. We were informed that the hotel is shut due to maintenance after we reached the property. It was extremely and highly inconvenient!! They should have closed booking lines for the hotel as it was shut . Read less

4 star hotel claiming 5 star. Reception Service is not exemplary, have to wait till 4 o clock although booking and advance payment has been... Read more

4 star hotel claiming 5 star. Reception Service is not exemplary, have to wait till 4 o clock although booking and advance payment has been paid. Rooms are clean and washrooms are OK. Room service needs improvement . Buffet taste and specifically entry process sucks as after charging so much money ,they force you to stand in long ques in order to identify at buffet hall entry. What are we... School kids? Highly not recommended Read less

The best place with amazing staff. I have been there with my dad as he got sick while we were on the way to Makkah the minute we reached... Read more

The best place with amazing staff. I have been there with my dad as he got sick while we were on the way to Makkah the minute we reached the hotel it was really crowded at the reciption but when l informed the staff member regarding his sickness they immediately arranged for the room and took great care of my dad this is the best quality of the staff. I have started respecting them more and wish them the best success ever. Read less

Swissotel Makkah one of the Kaaba view Hotels. Good car parking with charge . Great cleaning services. Different types of Rooms. Big and large restaurant with open buffet. ... Read more

Swissotel Makkah one of the Kaaba view Hotels. Good car parking with charge . Great cleaning services. Different types of Rooms. Big and large restaurant with open buffet. Great front office team. Staff are very helpful and supporting. Hotel at the level of Haram so you can directly go to Haram from its lobby and he is the only hotel having this advantage. Read less

Arrived on an evening and got checked in by Abdul Kareem straight away Decent hotel cant complain to be honest. Right next to the museum outside gate 305. Literally a minutes walk... Read more

Arrived on an evening and got checked in by Abdul Kareem straight away Decent hotel cant complain to be honest. Right next to the museum outside gate 305. Literally a minutes walk to nabawi. Spacious rooms and comfortable beds. Only thing I would suggest is having the cleaners do a clean every day rather than having to ask every time. No major complaints. Only thing I would advise other guests about is you need to go early to prayers or you will get moved to the back of nabawi making your walk a little longer anyway. Read less

Decent hotel. Nicely renovated. Excellent location, especially for men. For women, it is a bit walk to get to the women entrance of the harem. Breakfast was good; a good... Read more

Decent hotel. Nicely renovated. Excellent location, especially for men. For women, it is a bit walk to get to the women entrance of the harem. Breakfast was good; a good collection of items. During peak times, it can be difficult to find a table. Room and bathroom were on the smaller side but we didn’t really stay in the room that much. Front desk staff could be friendlier and welcoming. Housekeeping and breakfast staff was attentive. Read less

We had a wonderful stay at Mysk Al Balad Hotel in Medina. The location was perfect—just outside Masjid Al Nawabi, which made our visits very convenient.  Special thanks to... Read more

We had a wonderful stay at Mysk Al Balad Hotel in Medina. The location was perfect—just outside Masjid Al Nawabi, which made our visits very convenient.  Special thanks to the Hotel Canteen Manager, Sohel, who took care of us with great professionalism and hospitality throughout our stay. Housekeeping staff member Palash was also very sincere and dependable, making sure our room was perfectly maintained every day. The hotel offered free breakfast and dinner buffets, and both were excellent with a great selection of food. Overall, the service, cleanliness, and hospitality were outstanding. Highly recommend this hotel for anyone visiting Medina — we truly enjoyed our stay! Read less

I absolutely loved the location. Right outside the Haram gate #305. My mum & family loved the easy access to Haram and they could and would go every time they... Read more

I absolutely loved the location. Right outside the Haram gate #305. My mum & family loved the easy access to Haram and they could and would go every time they get a chance due to the ease of access. The room were also a decent size. The staff from reception to couple of the bell boys as well the cleaner Mr. Suboj & receptionist Mr. Haris were very helpful. They were also able to accommodate my request for a late checkout at 2pm. In terms of the negatives, I feel the toilets were too small & congested. The beds & pillows were very comfortable and I sometimes struggled to sleep as a result. Overall, I think it’s a great underrated property despite being ranked as a 3* but the facilities were good and the location was superb. I think the price could’ve been cheaper though as I paid a fair bit for it maybe because I booked very last minute. Read less

We were warmly welcomed by the friendly Front Office assistants, Yousef and Ibrahim. Their hospitality made our check-in experience smooth and pleasant. At the restaurant, Ansar hosted us exceptionally well. The... Read more

We were warmly welcomed by the friendly Front Office assistants, Yousef and Ibrahim. Their hospitality made our check-in experience smooth and pleasant. At the restaurant, Ansar hosted us exceptionally well. The food was amazing—delicious, fresh, and full of flavor. The location of the hotel is perfect, situated right in front of Rawdha Mubarak, which made our visits incredibly comfortable and easily accessible at any time of the day. Overall, our stay was wonderful. I highly recommend this hotel to anyone looking for a comfortable, enjoyable, and truly memorable experience. Read less

Exceptional Stay – My Favorite Hotel in Madinah! This was my second visit to Mysk Touch Al Balad Hotel in Madinah, and once again, it was an outstanding experience. I spent... Read more

Exceptional Stay – My Favorite Hotel in Madinah! This was my second visit to Mysk Touch Al Balad Hotel in Madinah, and once again, it was an outstanding experience. I spent 10 nights here, and everything was absolutely perfect—just like my first visit. I’m already planning to book this hotel for my third stay during my next trip to Madinah! The beds are extremely comfortable, the toilets are always clean, and the cleaning staff are kind and attentive. The breakfast is excellent, with a great variety and quality to start your day right. I want to express my sincere thanks to Mr. Tahir Khan, who took such great care of me throughout my stay. His support and hospitality made a big difference in my experience. Also, a special thank you to the Guest Manager, Ms. Seba, for her exceptional care and attention. She went above and beyond to make sure my family and I were comfortable and had everything we needed. Her kindness and professionalism are deeply appreciated. If you are looking for comfort, excellent service, and a location very close to the Prophet’s Mosque, Mysk Touch Al Balad is one of the best options in Madinah. Highly recommended – 10/10! Read less

An Exceptional Stay at Mysk Al Balad Madinah – Highly Recommended! ⭐⭐⭐⭐⭐ I recently had the pleasure of staying at Mysk Al Balad Madinah, and from the moment I arrived, the... Read more

An Exceptional Stay at Mysk Al Balad Madinah – Highly Recommended! ⭐⭐⭐⭐⭐ I recently had the pleasure of staying at Mysk Al Balad Madinah, and from the moment I arrived, the experience was truly outstanding. The staff were warm, professional, and consistently attentive, always greeting with a smile and ready to assist with any request. My room was immaculate, tastefully furnished, and incredibly comfortable. The bed felt like sleeping on a cloud, and I really appreciated the thoughtful amenities, including plush robes, premium toiletries, and complimentary bottled water. Housekeeping maintained the room to the highest standard throughout my stay. One of the most memorable aspects was the breathtaking view of the Green Dome of the Prophet Muhammad’s (PBUH) Mosque, a truly spiritual and serene sight. The breakfast buffet was also a highlight, offering a wide variety of delicious and well-prepared options to start the day. The location is absolutely ideal, just a short walk from Masjid Al-Nabawi, which made attending prayers and exploring the area incredibly convenient. I will definitely be returning on future visits to Madinah, and I wouldn’t hesitate to recommend Mysk Al Balad to anyone looking for a peaceful, high-quality stay close to the heart of the city. I'd like to highlight Brother Suhail, the restaurant supervisor, an exceptionally kind and welcoming person. He made a point to visit every table, checking in to see if everything was okay or if anyone needed anything. Most importantly, he always had a warm smile on his face. The rest of the restaurant staff were also very pleasant and courteous. Mr. Javed, who was at the omelette station, stood out for his kindness and constant smile. It truly made the dining experience enjoyable. Read less

We had a great stay at Mysk Al Balad. The hotel is clean, modern, and just a short walk to the Prophet’s Mosque — especially convenient for women’s and elderly... Read more

We had a great stay at Mysk Al Balad. The hotel is clean, modern, and just a short walk to the Prophet’s Mosque — especially convenient for women’s and elderly persons. It’s right opposite to Gate No. 305 and Prophet’s Rawadah. Rooms are spacious and comfortable, and the staff were friendly and helpful. The location is excellent, close to shops and restaurants. Good value for money overall. I’d definitely stay here again! Read less

Perfecto! I just visited with my wife and daughter to this hotel and it was very pleasant and enjoyed stay to this hotel even though we were mostly in Masjid... Read more

Perfecto! I just visited with my wife and daughter to this hotel and it was very pleasant and enjoyed stay to this hotel even though we were mostly in Masjid Nabawi. The reception is very helpful and we were allowed to the early checkin (1 hour earlier). The location supperb just take a walk 5 minutes to the Haram Masjid Nabawi. The team is very helpfull as well without command they bring my bagage drop and pick up the goods until my room and vice versa. If any chance for sure will come back to this hotel. Read less

I stayed at this hotel for the second time last year and everything was perfect! At first we had an issue with the view at the room we stayed at... Read more

I stayed at this hotel for the second time last year and everything was perfect! At first we had an issue with the view at the room we stayed at and that was the only annoying thing but after speaking to the staff and explaining our situation, the staff was so nice to help us out!!! You can tell that they really care about their visitors! A special thanks to Taher, Sobuj and Sumon for their kindness, help and service! Another big thank you to the kind staff member who knew that I loved drinking apple juice and always brought it to my table from the kitchen even if it was not available in the dining room simply because he remembered who I was. I am sorry I couldn't ask you for your name but I will always remember the kind gesture!!! May Allah bless each and every one of you ameen. Me and my family will 100% visit again inshallah. 😊 Read less

We were surprised to see the view from our room.They upgrade our room to Rozaha view.we are very thankful for this and we all enjoyed all 3 days in madina... Read more

We were surprised to see the view from our room.They upgrade our room to Rozaha view.we are very thankful for this and we all enjoyed all 3 days in madina with the religious spirit. The hotel was very close to Rozaha.The staff was very nice.The breakfast buffet was very outstanding. The cleanliness was extremely nice.I will recommend all my family members to stay here evey time they visit Madina.I myself will now always come here InshaAllaha. Thank you once again Mysk touch hotel staff for such a view which touch my heart. Read less

We spent in this hotel for 10 days with my wife in February. The restaurant service was excellent, especially Big Thanks for Suhail. It has been taken care of us... Read more

We spent in this hotel for 10 days with my wife in February. The restaurant service was excellent, especially Big Thanks for Suhail. It has been taken care of us when we had flu on the fifth day stayed. he made us remedy ginger, lemon, and honey without asking, and he knew if his clients needed it . The terrible case this hotel was, I had issues with the digital key cards. I don't understand why they didn't realize it and fix it right away since the first issue. It will be fine for us if only one or three times problems, but the big matter was, from the 10th floor, I had to go down and up to the front Desk total 17 times in ten days stayed just to asked them to fix or reactivate it. It's seems they ignored the problem.Also, the last three days of stayed, I asked one of the hotel stuff managers (forgot his name) to switch another room. But he refused it. The best thing about this hotel it so close to Haram. But, if I had issues like this, it made distance away far and late to do on time jama'ah... Read less

Everything was just impeccable! The service was outstanding, the hotel was incredibly clean, location was just perfect! The housekeeping was fantastic and breakfast was also great! You need stay at... Read more

Everything was just impeccable! The service was outstanding, the hotel was incredibly clean, location was just perfect! The housekeeping was fantastic and breakfast was also great! You need stay at this hotel! Thank you so much Suhail, Kawthar and Sobuj for your warm hospitality, keep it up! You made us feel right at home! Read less

Room service was great, but the receptionists were terrible. My daughter was having a terrible headache so I called the front desk and asked for an ice pack. An ice... Read more

Room service was great, but the receptionists were terrible. My daughter was having a terrible headache so I called the front desk and asked for an ice pack. An ice pack. They did not have one. So I was like, fine, do you at least have ice? Apparently they don’t have ice either. My husband had to go to the pharmacy near the hotel to get my daughter an ice pack. He complained at the front desk and left to go get her the ice pack. When he came back to the room, his key card didn’t work. They literally disabled his key card. Also, besides that, rooms were tiny. We got a room with four twin sized beds and the window was literally A fourth of the wall. We didnt get a good view or anything but whatever. Bathroom was tiny, you couldn’t really move around comfortably. But room service was great, always cleaned properly and everything. Read less

The location is excellent, directly across the entrance with full view of the green dome and close to the Raudah where you make salaam to Nabi SAW. It's on... Read more

The location is excellent, directly across the entrance with full view of the green dome and close to the Raudah where you make salaam to Nabi SAW. It's on the opposite end of the ladies entrance to the Masjid so it's a small walk. Rooms were tidy, spacious and neat. Tiny fridge wasn't sufficient. Staff were friendly, service and food was excellent. I would stay here again. Read less

Excellent hotel in terms of services, food and hospitality. Do not be fooled by the 3-star rating. This hotel offers good location only 5 minutes away from the mosque (which... Read more

Excellent hotel in terms of services, food and hospitality. Do not be fooled by the 3-star rating. This hotel offers good location only 5 minutes away from the mosque (which is very convenient) and the food is marvelous (best kunafa in the world). Find Sulaiman and his boss Salman for more info. Read less

Just checked out today I must say agree with all the other reviews. Excellent customer service which is rare in Saudi. Breakfast was top of the range and the restaurant... Read more

Just checked out today I must say agree with all the other reviews. Excellent customer service which is rare in Saudi. Breakfast was top of the range and the restaurant manager was simply awesome. Abu Shaheen in concierge arranged transport for me and my family at cost price. Beat all other quotes. He ensured all bags was duly collected from our room and loaded in the minibus. Anything you need just ask, another concierge person told me where to buy dates at a good price. I probably saved 400 SAR. So overall amazing hotel and service I am definitely rebooking them again insha allah. Read less

Hotel very near to Mosque Nabawi gate 305 entrance for men but for women bit futher. I got room on 8 floor and facing to the Mosque..Very nice view. Room... Read more

Hotel very near to Mosque Nabawi gate 305 entrance for men but for women bit futher. I got room on 8 floor and facing to the Mosque..Very nice view. Room are very clean. Restauran food are very good..A lot of variety you can choose.. only no coffee or tea provided during lunch and dinner. Staff very friendly. Alot of shop lot around the hotel. Closed to Quba Avenue for night walk. Good place to stay during Haj or Umrah. Read less