December 2024 Umrah Tour

The Good: ​The Suite: We stayed in the Classic Executive Suite (Haram View). It was incredibly spacious with two large rooms and a big lounge. ​Spirituality: Loved the in-room speakers that stream... Read more

The Good: ​The Suite: We stayed in the Classic Executive Suite (Haram View). It was incredibly spacious with two large rooms and a big lounge. ​Spirituality: Loved the in-room speakers that stream the Adhan and prayers directly from the Grand Mosque. ​Food: Hotel restaurants offer a good variety and quality of food. ​Location: Perfectly situated right next to Masjid Al-Haram. ​The Bad: ​The Lift "Nightmare": While the lifts to the rooms are fine, the elevators from the lobby to the other levels are extremely crowded. There is very little queuing etiquette; people often jump ahead of children, the elderly, and the disabled. Give yourself plenty of extra time for prayers! ​Early Check-in: We arrived at 8:00 AM due to flight changes, but the staff transition made it difficult to get a room early. We ended up booking a different hotel for a few hours just to sleep. ​Summary: Friendly staff and excellent room size, but the elevator logistics can be stressful during peak times. Read less

The hotel location is excellent and very convenient. Breakfast was average, but the overall stay was comfortable. I would like to especially thank Taghrid from the Customer Relationship team for her... Read more

The hotel location is excellent and very convenient. Breakfast was average, but the overall stay was comfortable. I would like to especially thank Taghrid from the Customer Relationship team for her professionalism and dedication. After I raised a concern regarding my partial Kaaba view room, she quickly understood my request and arranged an alternative room. What stood out was that she personally checked the new room to ensure the Kaaba view was clear and met my expectations before asking me to move. Her efficiency and genuine care truly made a difference and turned the situation into a very positive experience. Read less

We are very satisfied with our decision to book a room with a Kaaba view. Being able to make du’a from our room while directly facing the Kaaba was truly... Read more

We are very satisfied with our decision to book a room with a Kaaba view. Being able to make du’a from our room while directly facing the Kaaba was truly a special and unforgettable experience. Thanks to Mrs. Nuha for the room selection. From our room, we could also monitor the crowd levels around Masjid al-Haram and plan the best time to go down for prayers. It only took about 3 minutes to reach the courtyard of Masjid al-Haram, which was very convenient. The restaurant staff and supervisor were very friendly and attentive, and the food was delicious. We did experience an issue where a pipe under the sink burst and caused flooding in the room. However, the maintenance and housekeeping teams responded quickly and handled the situation efficiently. Overall, we are very satisfied with our stay at Pullman Zamzam Makkah. Read less

Pullman ZamZam hotel went above and beyond to ensure we had a comfortable stay in Makkah. In particular, I would like to thank Mr.Rami Alhothali and Ms.Shahad for our positive experience.... Read more

Pullman ZamZam hotel went above and beyond to ensure we had a comfortable stay in Makkah. In particular, I would like to thank Mr.Rami Alhothali and Ms.Shahad for our positive experience. After over 24 hours of travelling, we were treated with excellent customer service upon arrival by Mr. Rami. Ms. Shahad also called in to ensure that we had everything we needed and when we asked for extra towels, the wait was no longer than 15mins. I would also like to note the workers who serve at the restaurant for breakfast buffet. They work hard to ensure all your needs are met and the food is excellent with lots of variety present. This hotel helped us in having the perfect place to stay, conveniently right in front of Masjid al Haram in the clock tower and many restaurants located right under us. Thank you for a lovely stay! Read less

My experience was excellent despite the hotel being very busy. Everything was well organized, and the service exceeded expectations. Cleanliness was outstanding, staff interaction was professional and attentive, and service... Read more

My experience was excellent despite the hotel being very busy. Everything was well organized, and the service exceeded expectations. Cleanliness was outstanding, staff interaction was professional and attentive, and service delivery was impressively fast. Check in and check out were smooth and efficient, supported by the proximity and availability of elevators, which made movement within the hotel very convenient. I would like to extend special and sincere appreciation to (Ms. Huda), one of the hotel supervisors, whose professionalism, attentiveness, and proactive approach truly stood out. She demonstrated outstanding dedication, took personal ownership in assisting guests, and ensured comfort and satisfaction with genuine care and efficiency. Her presence made a significant difference and reflected the highest standards of hospitality. I will certainly return again, particularly given the hotel’s prime location just steps away from the Holy Haram. Read less

We recently stayed at the Pullman Zamzam Hotel in Makkah Tower, and it was a deeply disappointing experience from start to finish. As someone who was expecting a comfortable and... Read more

We recently stayed at the Pullman Zamzam Hotel in Makkah Tower, and it was a deeply disappointing experience from start to finish. As someone who was expecting a comfortable and relaxing stay, especially in such a well-known hotel, I was incredibly frustrated by the overall quality and service. Room Service & Cleanliness: The first major issue was with room service. The room itself was not properly cleaned when we arrived. There were stains on the carpet, Another major flaw was the room size and comfort for four people. The room felt cramped and congested with barely enough space to move around. The furniture was old and didn’t match the supposed luxury feel the hotel is known for. It wasn’t equipped for four people in terms of amenities— extremely uncomfortable. It was evident that the room was not designed with families or larger groups in mind. It felt more like a basic, overcrowded space rather than the lavish retreat one would expect from a hotel in such a prime location. Staff and Service: The staff was helpful and responsive to our requests. We had changed room on request and they did but it was not comfortable too. Dining & Food: The dining experience was another letdown. The food was average at morning breakfast. General Atmosphere: The entire atmosphere of the hotel was less than stellar. The elevators were constantly crowded, and the lobby felt chaotic and unorganized. It was hard to get any sense of relaxation in such a busy, congested environment. Overall, my stay at Pullman Zamzam Hotel was a huge disappointment. The combination of poor room service, uncomfortable accommodations, left me feeling dissatisfied and frustrated. I certainly won’t be staying here again, and I wouldn’t recommend it to others looking for a comfortable, hassle-free experience in Makkah. Read less

I would like to sincerely appreciate Mr. Abul Kashem from Pullman Makkah for his exceptional service and warm hospitality. He was always kind, attentive, and ensured our stay was as... Read more

I would like to sincerely appreciate Mr. Abul Kashem from Pullman Makkah for his exceptional service and warm hospitality. He was always kind, attentive, and ensured our stay was as comfortable as possible. He was very professional and the way he always greeted us with a genuine smile, no matter how big or small the request. His positive attitude and willingness to help created a welcoming atmosphere that made us feel truly valued as guests. Thanks to his efforts, our experience at Pullman Makkah was smooth, comfortable, and memorable. He is truly an asset to the hotel, and we are grateful for his outstanding support. Read less

Only ask for deluxe rooms. They need more lifts from the actual clock tower to the lobby of the hotel as this can be delayed as it’s for public use... Read more

Only ask for deluxe rooms. They need more lifts from the actual clock tower to the lobby of the hotel as this can be delayed as it’s for public use up until the hotel. Other than that breakfast is great and cleaners are all on point. The front of staff should be friendlier to customer and easy going (the Arabs) the Bengali staff are very nice and help you so much. Other than that the hotel is perfect just needs more lifts!! Read less

Our first time here at Zamzam Pullman Makkah and I am extremely impressed. Let me start with the Front Office staff at the amazing check-in, friendly, and courteous. My special... Read more

Our first time here at Zamzam Pullman Makkah and I am extremely impressed. Let me start with the Front Office staff at the amazing check-in, friendly, and courteous. My special thanks to Mr. Anas AlMuqati for his courteous Demeanor and Mr. Saeed AlSalami for being so helpful. The housekeeping crew starting with Ms. Ebtisam, Housekeeping supervisor, Monir Hassain, Kazi Suman and Mehdi are all amazing and made our stay most memorable. Breakfast is great with lots of variety, dinner was OK but functional. Rooms are a bit outdated, but the location is most amazing. Our room was Kaaba View And nothing beat that. We will be back thank you for your hospitality. Read less

I had the pleasure of being assisted by Mr. Saeed during my stay at Pullman Makkah, and I must say his service was exceptional. From the very beginning, he carried... Read more

I had the pleasure of being assisted by Mr. Saeed during my stay at Pullman Makkah, and I must say his service was exceptional. From the very beginning, he carried himself with professionalism, courtesy, and genuine care. He went above and beyond to ensure every detail was taken care of smoothly, making the entire experience comfortable and stress-free. His knowledge, patience, and hospitality truly reflect the high standards of Pullman. Meeting someone like him, who takes pride in his work and treats guests with such respect, leaves a lasting impression. I am truly grateful for his support and would highly recommend seeking his assistance to anyone visiting Pullman Makkah. Read less

Our recent stay at Pullman Zamzam Makkah was truly special. The hotel was spotless, elegant, and full of thoughtful details. From the warm welcome by Hana and Tagreeb at Reception,... Read more

Our recent stay at Pullman Zamzam Makkah was truly special. The hotel was spotless, elegant, and full of thoughtful details. From the warm welcome by Hana and Tagreeb at Reception, to the kind assistance of Batool, and the hospitality of Sojib serving Arabic coffee with dates, every interaction made us feel genuinely valued. Although we were unable to receive our entitled upgrade due to renovation and full occupancy, the exceptional service and professionalism of the entire team more than made up for it. The dedication, harmony, and genuine care we experienced reflected a strong culture of excellence. We extend heartfelt prayers for the management and staff, asking Allah SWT to reward them abundantly for their efforts in serving the guests of Allah. Thank you, Pullman Zamzam Makkah, for making our stay so memorable—we look forward to returning, InshaAllah. Read less

Amazing service. Very nice people at the reception. The room service crews were exceptional. Mr. Amir and his crews paid special attention to details during... Read more

Amazing service. Very nice people at the reception. The room service crews were exceptional. Mr. Amir and his crews paid special attention to details during cleaning. We stayed with half-board for the family. Dinner was amazing. Breakfast was acceptable. Location cannot be beat. I'll definitely come back again. Read less

I am writing to formally express my disappointment regarding my recent stay at your hotel, which unfortunately fell significantly short of the standards I expected. Upon arrival, I found that only... Read more

I am writing to formally express my disappointment regarding my recent stay at your hotel, which unfortunately fell significantly short of the standards I expected. Upon arrival, I found that only two reception agents were available despite a high number of guests waiting to check in. This led to a lengthy delay before I could be assisted. I was initially assigned Suite 2906 in the non-smoking area. However, upon entering, I immediately noticed a strong smell of cigarette smoke throughout the suite, including the bedrooms. I was offered a refreshment spray, but I declined due to my son’s allergy. The suite was then changed to 2106. When I requested the bellman supervisor’s assistance in transferring my luggage from the car, my request was refused. I had to escalate the matter to the manager before the staff agreed to assist. Unfortunately, the replacement suite was also unsatisfactory. It was not properly prepared for guests, retained an odor of cigarettes, was not thoroughly clean, and did not contain sufficient amenities for the number of occupants. Furthermore, when we requested additional water, coffee, and tea from housekeeping, the request was declined, citing hotel policy. I raised these issues with both the supervisor and the hotel manager during my stay. However, my concerns were neither addressed nor resolved. No corrective action was taken, no compensation or complimentary service was offered, and the issues remained unresolved throughout my stay. This experience was far below the level of comfort, service, and hospitality I expect from a property of your standard. I trust you will take this feedback seriously and ensure such shortcomings do not occur for future guests. Unfortunately, based on this experience, I will not be considering a future stay. Read less

I must say this is my third visit to Pullman and every time I came, I had a pretty bad experience in terms rooms at times or service. But this... Read more

I must say this is my third visit to Pullman and every time I came, I had a pretty bad experience in terms rooms at times or service. But this time was amazing. I love the room. It was very nice, neat and clean. The service was amazing and I must say all thanks to Mr.Majed who helped me with everything. Thank you. This visit is truly memorable and best. Thanks! I love the fact they changed the flooring which makes the room looks big and neat. Read less

Our overall experience at the restaurant was excellent. Mr. Shazad Ahmed was extremely cooperative and provided outstanding service throughout our stay. The breakfast was very good, offering a variety of... Read more

Our overall experience at the restaurant was excellent. Mr. Shazad Ahmed was extremely cooperative and provided outstanding service throughout our stay. The breakfast was very good, offering a variety of options, with a focus on Malaysian cuisine that we enjoyed the entire week. My kids and family loved it! The cleanliness of the restaurant and surrounding areas was also top-notch. Special thanks to Mr. Amir – an amazing and thoughtful individual who consistently checked in with us, asking if we needed anything. Truly appreciated. I would also like to thank Duty Manager Mr. Ryan and his colleague for being very supportive and attentive. Their professionalism and care made our stay even more pleasant. Many thanks to the entire staff for their support and excellent service. We look forward to seeing you again soon, In-sha-Allah. Warm regards, Inayath Khan Read less

Overall, the service was great, especially considering the large number of guests they serve. The staff were helpful and the location is excellent for pilgrims. However, a couple of things could... Read more

Overall, the service was great, especially considering the large number of guests they serve. The staff were helpful and the location is excellent for pilgrims. However, a couple of things could be improved. There was a unpleasant smell coming from the kitchen sink pipes, which affected the overall room atmosphere. Also, the towels had a strange odor the last time they were changed — it made me question whether they were freshly laundered. Despite these minor issues, I still appreciate the overall hospitality and hope these details will be addressed for an even better experience. Read less

We recently visited Makkah for Umrah with my family and had a truly wonderful experience. The location was perfect — just a short walking distance to the Holy Kaaba, which... Read more

We recently visited Makkah for Umrah with my family and had a truly wonderful experience. The location was perfect — just a short walking distance to the Holy Kaaba, which made it very easy and convenient for us, especially when having 2 kids (8 & 6 y.o.) The service was excellent throughout our stay. A special thanks to our brothers in the kitchen and housekeeping, especially Amir Hamza and his team, for their outstanding hospitality and care. The only minor point to mention is the elevators in the Clock Tower (not the hotel itself). Since there are many attractions and shops on each floor of the tower, it sometimes takes a little while to get an elevator up to the hotel’s reception. Overall, we had a great time and are truly grateful for the wonderful service. Highly recommended! Read less

5 stars Our experience at Zamzam Pullman Makkah was nothing short of amazing. We arrived in Makkah as early as 6 am and, although early check-in wasn’t available until 9, the... Read more

5 stars Our experience at Zamzam Pullman Makkah was nothing short of amazing. We arrived in Makkah as early as 6 am and, although early check-in wasn’t available until 9, the front desk kindly provided us access to the lobby restrooms so we could freshen up before performing our Umrah. After completing our Umrah that morning, we returned to the front desk around 9:30 and were greeted by the lovely Rawabi, who checked on early check-in availability for us. Alhamdulillah, there was a room ready and we were able to check in much earlier than the standard 4 pm—this made such a difference after our long journey, and we were so happy and grateful! The room itself was spotless and comfortable, the breakfast offered a wide variety of delicious options, and all the staff were kind and welcoming. And of course, the location is absolutely ideal—just steps away from the Haram, making it incredibly convenient for every prayer. Thank you, Zamzam Pullman, for making our family’s Umrah experience so smooth and unforgettable! 🩷💐 Read less

Overall, I would rate this hotel a 7/10, primarily for its excellent location, efficient housekeeping, well-provided amenities, and satisfying breakfast selection. However, there are a few areas that could use... Read more

Overall, I would rate this hotel a 7/10, primarily for its excellent location, efficient housekeeping, well-provided amenities, and satisfying breakfast selection. However, there are a few areas that could use improvement. 1. I was surprised to find that the reception staff asked for a review—possibly for their KPI—before assisting guests. This is unexpected behavior, especially for a five-star hotel. 2. We encountered an issue trying to book a buggy through our Umrah app, which required a Saudi number that we didn't have at the time. When we asked the counter staff if they could offer any assistance, their response was simply, "Wallah, I can't help," before resuming their conversation with friends. I felt somewhat dismissed, as even if they couldn’t book it for us, they could have at least suggested an alternative solution. Overall, I found that many of the staff members did not meet the service standards expected of a five-star hotel. I hope the hotel management will put extra attention on this matter Read less

I had a pretty good experience with Pullman Zam Zam. This was the first time I used this hotel and can honestly say apart from a few issues that are... Read more

I had a pretty good experience with Pullman Zam Zam. This was the first time I used this hotel and can honestly say apart from a few issues that are possibly out the hotel chains control, it was great. The rooms are spacious enough for 4 people. The single beds are a very decent size and are more likely 3 1/4 beds, which I loved. The best thing about the location is it classed within the Harram and has speakers connected directly to the room and you can hear and azaan and recitation. The check in process was unnecessary long, the reservation had been made 2 months in advance and an accessible room was requested, however, this was not made available for us on check in. I was disappointed to find out there are only 4 accessible rooms in this monster of a hotel. The room service was great, they have a great bunch of guys providing a great service. Breakfast was decent, the lifts in the hotel worked great, but the clock tower ones that we use to get to the hotel reception floor were very temperamental. The clock tower lifts are as expected super busy at times causing some delays. My biggest disappointment was the basement drop off and pick up location floor which is -2 from the clock tower lifts. This area is so dangerous and it is absolutely shocking how this planned out. There are so many vehicles coming and going and majority of those are for hotel customers of several big chains, however, the drivers are not allowed to park as they will get a fine. Proper lanes and parking space should be created so families can load or offload their families and luggage with ease the location is amazing, coming out the clock tower you are directly facing the Kind Abdul Aziz gate and can see the kaba. Hotel chain needs to improve on providing more accessible rooms and try and organise the parking, loading and offloading of passenger to make the customer experience a lot better. Staying here did feel like it was a 5 star hotel, thanks and I would definitely consider staying there again. Read less

We had a wonderful experience at Pullman Zamzam Makkah. After performing Umrah, we arrived in the middle of the night and were exhausted. Rawabi at the front desk went above... Read more

We had a wonderful experience at Pullman Zamzam Makkah. After performing Umrah, we arrived in the middle of the night and were exhausted. Rawabi at the front desk went above and beyond to assist us. She worked diligently for nearly 4 hours to arrange an early check-in, and we are incredibly grateful for her kindness and effort. Her warm and professional service truly stood out. The hotel’s location is unbeatable—situated within the iconic Clock Tower complex, it’s just steps away from Masjid Al Haram and the Kaaba. Having everything so close made our stay even more convenient and spiritually fulfilling. The buffet breakfast was also excellent, offering a variety of delicious options. It was definitely worth adding to our stay. Highly recommend this hotel for its exceptional service, prime location, and hospitality. Read less

Very convenient to Masjid Haram, has excellent room condition and very well maintained. However, it was their customer service we were happy about the most. Basem Almaghrabi greeted us with... Read more

Very convenient to Masjid Haram, has excellent room condition and very well maintained. However, it was their customer service we were happy about the most. Basem Almaghrabi greeted us with a warm smile and checked us in professionally and very courteously. He answered all our questions patiently and told us how they were a call away if we needed anything. House cleaners (3303) Parvez and Masud were helpful and nice as well! Views of the city from our rooms were nice as well! Read less

The staff were very supportive. the view was extraordinary. the room service were very fast. i have one of my best experiences. i don't not recall the staff name at... Read more

The staff were very supportive. the view was extraordinary. the room service were very fast. i have one of my best experiences. i don't not recall the staff name at morning check in he was wonderful and supported. I would recommend any one to stay in this hotel. i could give more than 5 stars I would give. Read less

During my recent stay at the hotel, I experienced a mix of positive and negative aspects. On the positive side, the room was very spacious and had a great view. The... Read more

During my recent stay at the hotel, I experienced a mix of positive and negative aspects. On the positive side, the room was very spacious and had a great view. The cleanliness was also impressive, making our stay comfortable and enjoyable. The breakfast buffet offered a good variety of choices to select from, making the dining experience a pleasant one. On the flip side, the check-in process was slow, and we had to wait for a long time due to the rush and the limited number of receptionists available. The customer service was also not up to par as they took a very long time to respond to our calls. One of the main issues we encountered was the delay in receiving our bags, which we only received after contacting customer service. Moreover, the items on the menu were quite expensive, which was a bit of a letdown for us. We were expecting to have more affordable options to select from, but this was not the case. Overall, the hotel has its ups and downs. While the spacious and clean room and the breakfast buffet are commendable, the slow check-in process, poor customer service, and expensive menu items were a bit of a letdown. Read less

The reception staff is worse than them. There is no suggestion that you ask them for a coffee shop who supplied their sideburns and ignored the customer... I mean, my... Read more

The reception staff is worse than them. There is no suggestion that you ask them for a coffee shop who supplied their sideburns and ignored the customer... I mean, my family paid 30,000 riyals for a 5-day right and a presidential suite... They did not prepare the suite for us and put us in a small room for the first two hours to wait for the room, and then they moved us to a suite Wrong It’s smaller than what we paid for and they said it’s normal for you to sit there on the first day. After we argued with them, they decided to give us the suite… I mean, they tired us out of normal, and we felt like we were sitting in a 5-star hotel… The staff are overbearing, and I advise them to take intensive courses Read less

This is a shabby, dirty, downtrodden 2 star motel. Don't get deceived by the pictures or their reception. The rooms dirty and pathetic. Oh and the elevators are another story.... Read more

This is a shabby, dirty, downtrodden 2 star motel. Don't get deceived by the pictures or their reception. The rooms dirty and pathetic. Oh and the elevators are another story. It takes arou d 30 minutes to get to reception where you catch another elevator to go to rooms. Cleanliness/comfort/price/accessibility = -10 Read less

This was a terrible experience. Broken shower. No help in getting a new room or repairing the problem. Bugs in the rooms. Lights not working. No temperature control in the... Read more

This was a terrible experience. Broken shower. No help in getting a new room or repairing the problem. Bugs in the rooms. Lights not working. No temperature control in the air conditioner. I was travelling with family and one night after Umrah the water in the shower was dirty. This was at 2am. Nobody responded to my complaints so I went to reception at 2:30 and spent half an hour trying to get the staff to at least give me a place to shower since they could not resolve the issue. Finally they gave me a room to shower in. This room had bugs in it. Then I had them move me into a new room so that I could have usable running water. Around 5am they sent me to a new room, but when I walked in there were already people living there who I had to have an awkward encounter with. Finally I had them give me yet another room. By this time it was 5:30am. This room like all the others is in bad condition and poorly cleaned. Many of the lights in the room are not working. Worst of all I have seen bugs crawling around this room. Throughout the hotel I have seen many other angry guests and the whole place is in chaos. By far the worst Pullman I have ever stayed in (I am an Accor member and regularly stay in the chain). Read less

Not worth it the price. Rooms are out dated very old furniture needs renovation. Dirty carpets and sewage smell in washrooms. Checked in on 17th August 2022 and was disappointed... Read more

Not worth it the price. Rooms are out dated very old furniture needs renovation. Dirty carpets and sewage smell in washrooms. Checked in on 17th August 2022 and was disappointed the first time I saw the room or suite. Service is really poor room service or reception will never pick your phone. Not worth the price that we paid for a 5-star hotel. There are way better 5 star hotels than this one I won't recommend it to any one. My experience was very bad. Only the location is good other than that not worth it. Read less

It was excellent. Bathroom was a bit small. But over all was good. Ola was so good in helping guest and especially me and my family in every aspect of... Read more

It was excellent. Bathroom was a bit small. But over all was good. Ola was so good in helping guest and especially me and my family in every aspect of my stay. She is amazing girl hard working. May Allah bless her. Amen Read less

Easy to access food at breakfast. Need more variety in hot food and other cold food. Friendly staff and very helpful in the restaurant for breakfast. Spacious eating area and comfortable. Decor is... Read more

Easy to access food at breakfast. Need more variety in hot food and other cold food. Friendly staff and very helpful in the restaurant for breakfast. Spacious eating area and comfortable. Decor is very old and dated in the rooms and smells musty. AC and lights didn't work properly. Only location is good as it's very close to the Haram. Read less

Did not reach the expectations of a 5 star hotel. We stayed in a classic 2 bed room. Table was wobbly, bathroom door handle broken, toilet seat loose, bathroom drain... Read more

Did not reach the expectations of a 5 star hotel. We stayed in a classic 2 bed room. Table was wobbly, bathroom door handle broken, toilet seat loose, bathroom drain open so you could see inside pipe, sink drain not working and shower dirty with stains. Maintenance of the rooms was neglected overall. Took so long to get to the floor you wanted or wait for the lift to arrive it didn't feel like 5 star experience at all. 2 star because housekeeping was great and they did their job well when requested. We did have overflowing bin for 1 day as housekeeping didn't come. Our 3-4 star hotel in Madinah was better kept and maintained and had great housekeeping there! Plus the lifts was not as much a hassle like the 5 star one. Could do better! Read less

The hotel is rather disappointing as the rooms lack something. They seem dated and not well maintained. We stayed her for 1 night on arrival in a classic 2 bedroom so... Read more

The hotel is rather disappointing as the rooms lack something. They seem dated and not well maintained. We stayed her for 1 night on arrival in a classic 2 bedroom so not sure if the suits would be better. Still good but gets really busy and lifts are difficult to get. Taken the above into account this hotel is not worth staying at as there are better options for the same price. Service is the worst at this hotel than any other hotel I have stayed at. I would avoid at all costs and stay at another site in the clock tower. Don't waste your money. Read less

We enjoyed Alzahra restaurant it is the best thing in our stay hats up to the cleanliness and very well organized breakfast buffet and the staff were very professional they... Read more

We enjoyed Alzahra restaurant it is the best thing in our stay hats up to the cleanliness and very well organized breakfast buffet and the staff were very professional they all wearing masks very responsive to patrons need and top quality service and special thank you to Mr احمد عبد الحميد he is extremely professional and business minded person I expected him to have a great future because he deserve it! In other hand Hotel reception is lacking professionalism they are rude and always refer you to managers because they can’t handle many simple situations so have patience and ask for manager to process your reservation. Read less

Our stay at the Pullman Zamzam hotel was excellent. Clean and tidy and good value for money. Everyone was lovely. Great management. Staff were friendly, caring and pleasant. Special thanks to... Read more

Our stay at the Pullman Zamzam hotel was excellent. Clean and tidy and good value for money. Everyone was lovely. Great management. Staff were friendly, caring and pleasant. Special thanks to Asmahan for being professional and friendly and making our stay pleasant. She was always smiling and nice to our kids. We look forward to returning. Read less

Not happy at all. Worst Experience. I booked online, a Suite with Kaaba View and to my utter disappointment at the time of check in they said the room is... Read more

Not happy at all. Worst Experience. I booked online, a Suite with Kaaba View and to my utter disappointment at the time of check in they said the room is not available and they gave me another suite without Kaaba View with higher price as compare to the one I booked it. And they ensure me that they will shift me to my booked room later and then this never happened. I ended up staying in a room which I didn’t booked. I didn’t expect this unprofessional behavior from such a renowned hotel chain. Will not stay in future. Read less

Very good hospitality.. Reasonable price.. clean rooms easy checking in and out reservation from the app or by calling or other places.. Mrs. Asmahan baridi took care of us very well she let us feel as... Read more

Very good hospitality.. Reasonable price.. clean rooms easy checking in and out reservation from the app or by calling or other places.. Mrs. Asmahan baridi took care of us very well she let us feel as we at our home..she made it a pleasant and gorgeous stay.. I would like to thank her for every thing she did for us..Pullman is lucky to have a person like her. Read less

We honestly show our thanks to AbdulKhaliq. We are really fortunate to have such a sincere and cheerful receptionist with us. Thanks a ton for all your hard work and... Read more

We honestly show our thanks to AbdulKhaliq. We are really fortunate to have such a sincere and cheerful receptionist with us. Thanks a ton for all your hard work and efforts. We just want to express our heartiest thankfulness to you for being such a dedicated and responsible person that you are. Read less

such a wonderful experience at madinah hilton. service was 10/10. and chef ismail is so wonderful. his food is fantastic and his customer care is excellent. would definitely recommend to... Read more

such a wonderful experience at madinah hilton. service was 10/10. and chef ismail is so wonderful. his food is fantastic and his customer care is excellent. would definitely recommend to everyone. Mohammed al Kouly is also a wonderful helper at the hilton and saw to our every need. Read less

My recent stay at Hilton Madinah was truly exceptional and exceeded all expectations. From the moment we arrived, the level of service was best-in-class — warm, attentive, and genuinely caring.... Read more

My recent stay at Hilton Madinah was truly exceptional and exceeded all expectations. From the moment we arrived, the level of service was best-in-class — warm, attentive, and genuinely caring. Every team member went above and beyond to ensure our comfort, especially during the busy Ramadan period. The Ramadan Suhoor and Iftar arrangements were simply outstanding. The quality of the food was excellent — fresh, flavorful, and thoughtfully prepared. The variety of options was impressive, catering to diverse tastes while maintaining authentic flavors. From traditional Arabic dishes to international selections, everything was beautifully presented and consistently replenished despite the large crowds. Read less

I would like to share my sincere appreciation for the outstanding experience my wife and I had during our recent stay at this property. From the moment we arrived, the warmth... Read more

I would like to share my sincere appreciation for the outstanding experience my wife and I had during our recent stay at this property. From the moment we arrived, the warmth and professionalism of the staff stood out. We reached the hotel earlier than the scheduled check-in time, and instead of simply being told that we were early, the team went above and beyond to make sure we felt relaxed, welcomed, and cared for. With genuine smiles and a very positive attitude, they did everything in their power to arrange a room for us as soon as possible, which meant a great deal to us after our journey. The quality of the property, its location, and the overall atmosphere were excellent, but what truly made this stay exceptional was the hospitality. The staff were extremely kind, generous, and attentive throughout our visit, and they played a big role in making our spiritual journey joyful, peaceful, and deeply satisfying. I would especially like to highlight the Manager on Duty, Mr. Youssef. His presence, professionalism, clearly reflect in the way the team operates. He is truly a great addition to the management of this property, and his approach made our stay even more memorable. I have been staying at Hilton properties for over 20 years, across many locations, and I can honestly say this has been one of the most welcoming and pleasant hospitality experiences I have ever had. This property sets a very high standard. Highly recommended, and I look forward to returning in the future. Warm regards, A Very Happy Guest ! Read less

Really good experience. I stayed for 2 nights in a Deluxe partial Haram view. Really perfect location and courteous staff from the front desk to bell boys and main restaurant... Read more

Really good experience. I stayed for 2 nights in a Deluxe partial Haram view. Really perfect location and courteous staff from the front desk to bell boys and main restaurant staff. The food was really delicious and with a great variety of salads, main dishes and desserts. Special thanks to Mohamed Alkholy who went above and beyond in making us enjoy our dinner. He is really professional and has great attitude towards guests. Thanks Madinah Hilton and thanks Mohamed Read less

had a wonderful stay at this hotel. Everything was perfect, from the cleanliness of the rooms to the comfort and organization. The restaurant deserves special praise – the food was delicious,... Read more

had a wonderful stay at this hotel. Everything was perfect, from the cleanliness of the rooms to the comfort and organization. The restaurant deserves special praise – the food was delicious, fresh, and well presented, with a great variety of options. The service was fast and very professional. I would also like to thank all the staff for their kindness, respect, and constant smile. They truly make guests feel welcome and comfortable. Special thanks to Mr. Mohamed El-Kholy for his outstanding service, professionalism, and positive attitude. He went above and beyond to make our experience exceptional. I highly recommend this hotel and will definitely come back again. Read less

I recently stayed at this hotel and was really pleased with the experience. The food was fresh, tasty, and served on time, and definitely made with care. The hotel itself... Read more

I recently stayed at this hotel and was really pleased with the experience. The food was fresh, tasty, and served on time, and definitely made with care. The hotel itself was clean and run in a professional way, which made the stay comfortable. A special mention goes to Mohamed Ismael, who was friendly, attentive, and always ready to help without being pushy—his professionalism and kindness added a personal touch that made a real difference. Overall, it was a positive experience and I would be happy to return. Read less

The rooms were clean and the location is great, but the air conditioning was very poor — definitely not what I expected at this price point. It made it really... Read more

The rooms were clean and the location is great, but the air conditioning was very poor — definitely not what I expected at this price point. It made it really hard to get a comfortable night’s sleep. Disappointing. Read less

I would like to sincerely thank Mr. Mohamed Al Kholy and his wonderful team at the Hilton Medina for their excellent hospitality and service. Every day, they show great kindness, professionalism,... Read more

I would like to sincerely thank Mr. Mohamed Al Kholy and his wonderful team at the Hilton Medina for their excellent hospitality and service. Every day, they show great kindness, professionalism, and care for the guests. The restaurant is always clean, the food is delicious, and the atmosphere is warm and welcoming. Thanks to Mr. Mohamed’s leadership, everything is well-organized and guests truly feel at home. Thank you for making my stay in Medina so peaceful and special. Read less

Extremely Disappointing Experience — Not What You’d Expect from Hilton I’ve been staying at Hilton properties around the world for years as a Diamond member, and this has been by far... Read more

Extremely Disappointing Experience — Not What You’d Expect from Hilton I’ve been staying at Hilton properties around the world for years as a Diamond member, and this has been by far the worst experience I’ve had. From the moment we checked in, the service has been consistently poor and unprofessional. The front desk staff, especially the women at reception, were unhelpful and seemed completely unqualified for their roles. I’ve been coming to this hotel twice a year during Ramadan and Eid for the past 25 years, and I’ve never witnessed this level of disorganization and disregard for loyal guests. Despite our membership status, we were offered no room upgrades or proper service — it’s as if our loyalty meant nothing. We booked five rooms and paid a considerable amount, yet not a single room met the expected standard of a 5-star hotel. Frankly, it was outrageous. This stay has truly damaged my perception of the Hilton brand. I felt completely disrespected as a long-time guest and would not recommend this property to anyone. It falls far below the standards one expects from Hilton. Read less

Had a wonderful stay at Hilton! The hotel is clean, comfortable, and perfectly located. A special thanks to Muhammad Al Kholy from the staff — he was incredibly helpful, professional,... Read more

Had a wonderful stay at Hilton! The hotel is clean, comfortable, and perfectly located. A special thanks to Muhammad Al Kholy from the staff — he was incredibly helpful, professional, and welcoming throughout our stay. He made sure everything was smooth and went out of his way to assist us. Great service like his really makes a difference. Highly recommend this hotel and would love to come back again! Read less

I’m very pleased with the overall experience. The service has been excellent from the moment I arrived. The staff are warm, welcoming, and highly professional. I’d like to especially recognize Mohamed... Read more

I’m very pleased with the overall experience. The service has been excellent from the moment I arrived. The staff are warm, welcoming, and highly professional. I’d like to especially recognize Mohamed AlKohli at the hotel restaurant for his outstanding service his professionalism and attention to detail truly stood out. The hotel’s location is also very convenient, close to the main areas of the city, which made getting around easy and comfortable. Thank you to the Hilton team for a great stay I look forward to returning. Read less

There is also chili sauce available, especially for Indonesians, they will definitely like this. My first experience of Umrah in 2023 and while in Medina I stayed at Hilton. Honestly,... Read more

There is also chili sauce available, especially for Indonesians, they will definitely like this. My first experience of Umrah in 2023 and while in Medina I stayed at Hilton. Honestly, this was a very amazing worship experience for me. Being invited by Allah was already very happy, plus being special guest with the best facilities and the best trip, Masyaa Allah Tabarakallah. The hotel's distance is very close to the Nabawi mosque, which is very pleasant. The luxurious and comfortable hotel facilities are very helpful and can be a strong booster in improving the quality of worship. The food provided is also varied. The hotel menu adjusts to most of the guests staying at that time. And especially for Indonesians, the availability of chili sauce is one of the plus points. Very tasty. Hopefully I can stay at this hotel again during my next Umrah with my family. Read less

Very pleasant stay at the sumptuously old style hilton - in pristine condition throughout - obviously very well looked after. Only had breakfast there but the range of dishes is... Read more

Very pleasant stay at the sumptuously old style hilton - in pristine condition throughout - obviously very well looked after. Only had breakfast there but the range of dishes is quite remarkable and, without a doubt, something for everyone - more than enough! Having stayed in quite a few places, i can tell you it was a delightful surprise to get decent boiled eggs from a buffet! Staff are very pleasant and helpful throughout. Definitely recommend! Room service time is very variable- had to wait over an hour last night but when it finally arrived, very fresh and tasty and big portions! Read less

Hilton Medina. The staff, the housekeeping, the concierge all were so kind. The hallways smelled amazing. The location is in the heart of Medina 2 min walk into the mosque.... Read more

Hilton Medina. The staff, the housekeeping, the concierge all were so kind. The hallways smelled amazing. The location is in the heart of Medina 2 min walk into the mosque. The rooms were clean and I will continue to keep coming back here. Read less

I had a very great experience here - my wife and I came back specifically the next year because of the amazing service that Muhammad Moin gave us. He is... Read more

I had a very great experience here - my wife and I came back specifically the next year because of the amazing service that Muhammad Moin gave us. He is very hospitable and helped us with anything we needed. We would stay here again just because of him and the housekeeping manager Jehangir who made sure we were taken care of and at ease. Read less

Amazing location, very close to the Prophet’s mosque. Entrance to the ladies area almost a 150 meter walk from the property. Nearby supermarket (3 minute walk to bin dawood), many... Read more

Amazing location, very close to the Prophet’s mosque. Entrance to the ladies area almost a 150 meter walk from the property. Nearby supermarket (3 minute walk to bin dawood), many restaurants & coffee shops around the hotel (Dunkin, Barn, KFC, Hardees, McDonalds). Helpful and smiling staff. Standard Check-in was at 4:00, we had requested an early check in and arrived at the property around 1:30PM. Understandable they didn’t have availability. However it took until after 5:00PM for the first room to be available. Lady at checkin was kind enough to hand over the first room until the second one was ready. Key to the second room was sent to the room shortly. Cafe & in-room dining was barely average. One won’t sleep hungry, however tastebuds wouldn’t be satisfied. Generally I would expect the concierge to have handy contacts of trusted taxis/drivers for sightseeing tours. Sadly that wasn’t the case. I was asked to grab a random cab from outside. Overall a comfortable stay, could have been better with on time availability of the room and better food options. Read less

Very good location. Close to Fast food chain. Very close walking distance to Masjid Nabawi. Check in team, restaurant and House keeping are very good. And not to forget the... Read more

Very good location. Close to Fast food chain. Very close walking distance to Masjid Nabawi. Check in team, restaurant and House keeping are very good. And not to forget the concierge team. Thank you to Ms Noor Yousuf. Read less

Salam If you are looking for great hotel experience, I highly recommend staying at Hilton! From the moment you step through the door, you'll be greeted by a warm and welcoming staff... Read more

Salam If you are looking for great hotel experience, I highly recommend staying at Hilton! From the moment you step through the door, you'll be greeted by a warm and welcoming staff that is dedicated to making your stay as comfortable and enjoyable as possible. "exceptional customer service." 👌👌 From the front desk staff to the housekeeping team, they ensure that your every need is met and that you feel like a valued guest. 🙏 Overall, you will not be disappointed with your stay here. Note: Special thanks to the lady. " I don't know her name," but I'm sending my sincere gratitude for the exceptional service that I had It's people like you who make a real difference and leave a lasting impression in the minds of customers 🙏🌷 All the best . Read less

Had very good experience. Hotel is very close to prophet’s mosque. Hotel staff was friendly and cooperative. Room was neat and clean. Very good concierge service and room service. Mr.Nazeer... Read more

Had very good experience. Hotel is very close to prophet’s mosque. Hotel staff was friendly and cooperative. Room was neat and clean. Very good concierge service and room service. Mr.Nazeer from room service ensured that our room was tidy everyday as per our schedule. Overall very pleasant stay, will surely prefer this place in my next trip Read less

Cannot say enough good things about Hilton Medina. The staff, the housekeeping, the concierge all were so kind. The hallways smelled amazing. The location is in the heart of Medina... Read more

Cannot say enough good things about Hilton Medina. The staff, the housekeeping, the concierge all were so kind. The hallways smelled amazing. The location is in the heart of Medina 2 min walk into the mosque. The rooms were clean and the housekeeping made sure they would even fold our prayer mats for us. I will continue to keep coming back here. Read less

First of all the location is excellent which is very helpful especially when you have women and children. Overall the reception has been overwhelming. Cleanliness and service provided by the... Read more

First of all the location is excellent which is very helpful especially when you have women and children. Overall the reception has been overwhelming. Cleanliness and service provided by the staff especially staff called Mr Nazeer and his team have been very good and very helpful in all aspects of daily requirements. I would recommend the hotel to my friends and family anytime and would recommend Mr Nazeer to anyone. Read less

Very close to Haram, check in and check out was very simple. Rooms were a good size for me and my mother, very clean and relaxing. The hotel is decorated... Read more

Very close to Haram, check in and check out was very simple. Rooms were a good size for me and my mother, very clean and relaxing. The hotel is decorated extravagantly, and the staff was helpful. Breakfast and dinner buffet had lot of variety and delicious options, the seating in there faced the haram, it was an added bonus. Read less

Absolute disgrace. The stay started off good. And then one day the electricity went for the whole day! No AC, no way to charge your phone, nowhere to get food... Read more

Absolute disgrace. The stay started off good. And then one day the electricity went for the whole day! No AC, no way to charge your phone, nowhere to get food because all the shops had closed due to powercut. And what did the hotel do...Absolutely nothing! Didn't offer the guests any food or support. We were there with kids, and with nowhere to get food for them. The hotel offered nothing to its guests at all. Not even a refund for that one night horrible night. Read less

Location: perfect 5* However the hotel is somewhat dated and may have been very glamorous in 10 to 15 years ago, but the ornate decor and dated furniture is somewhat depressing.... Read more

Location: perfect 5* However the hotel is somewhat dated and may have been very glamorous in 10 to 15 years ago, but the ornate decor and dated furniture is somewhat depressing. We were issued a room, only to discover that it was not cleaned. We promptly request a new room and was "upgraded" to a room overlooking a construction. For comfort it was fine considering we spent very little time in the room. The staff were helpful and friendly, offered fresh towels everyday, and willing to assist as needed. The breakfast had a huge variety and was ample and delicious. For location. we would stay there again being so near the main gate. But the hotel does need some upgrading. Read less

The Hotel is in great location couple of minutes to the Prophets Mosque. Staff and team friendly. The issue is that the hotel is one of the older hotels and... Read more

The Hotel is in great location couple of minutes to the Prophets Mosque. Staff and team friendly. The issue is that the hotel is one of the older hotels and does not have the facilities that are now expected/required. That being light switches on both side of the beds to turn off the lights. Power supply points on both side of the beds for charging phones. Additionally had to put the dining table to one side of the bed. The bathroom is adequate, with shower in bath tub so if you have mobility issues you may want to consider. Overall it is like going back in time, see photo for shaving and hairdryer machine, been a while since I seen one. Even the phones that are perfectly functional are time pieces. Not enough power points is the real issue for those with gadgets. Read less

One of the best places to stay in Madinah. The Hilton staff went above and beyond to ensure we had a pleasant stay. This was my first stay but surely will not... Read more

One of the best places to stay in Madinah. The Hilton staff went above and beyond to ensure we had a pleasant stay. This was my first stay but surely will not be the last. Read less

The two stars are for the wonderfully FRIENDLY people at the hotel. Phenomenal. So was the food. However, it was the dirtiest and most worn down rooms I’ve ever been... Read more

The two stars are for the wonderfully FRIENDLY people at the hotel. Phenomenal. So was the food. However, it was the dirtiest and most worn down rooms I’ve ever been to. Very dirty - definitely not 5 starts! Read less