August 2024 Umrah Package

I would like to sincerely commend Abdur Rahman, who provided room service during my stay at Voco Hotel Makkah. I was staying in room 81107, and throughout my entire stay,... Read more

I would like to sincerely commend Abdur Rahman, who provided room service during my stay at Voco Hotel Makkah. I was staying in room 81107, and throughout my entire stay, his service stood out as truly exceptional. Abdur Rahman was incredibly responsive and attentive at all times. No matter the request, big or small, he handled everything with genuine care, efficiency, and a positive attitude. He always made sure our needs were fully understood and promptly taken care of, often going above and beyond what was expected. His willingness to help, calm demeanor, and consistent professionalism made a noticeable difference in our overall experience. What impressed me most was his readiness to assist at any moment and his ability to anticipate our needs even before we had to ask. He carried himself with kindness, respect, and a strong sense of hospitality, which truly reflects the high standards of Voco Hotel Makkah. It’s rare to encounter someone so dedicated and sincere in their role, and Abdur Rahman is a perfect example of excellent customer service. Because of him, our stay was not only comfortable but also memorable. He is undoubtedly a valuable asset to the hotel, and I hope his efforts are recognized and appreciated. Thank you, Abdur Rahman and tean, for making our stay in room 81107 and 81108 such a pleasant and stress-free experience. Read less

I had a very pleasant stay at voco Makkah, and overall everything was excellent. The hotel is located on the main road, Ibrahim Al Khalil, which makes access very convenient. The... Read more

I had a very pleasant stay at voco Makkah, and overall everything was excellent. The hotel is located on the main road, Ibrahim Al Khalil, which makes access very convenient. The check-in process was smooth and well organized. Mr. Faris at the reception was extremely helpful, polite, and professional, which made a great first impression. The rooms were comfortable, the staff were very supportive, and the cleanliness throughout the hotel was up to the mark. I stayed for 8 days with my family, and we felt well taken care of during the entire stay. I have also stayed at voco Makkah previously, and my experience then was equally good. During my earlier stay, the shuttle service was extremely convenient and available at all times, even during prayer times. The shuttle drop-off was at Clock Tower parking, which made it very easy to reach Haram. On this visit, the shuttle drop-off has been changed to Ajyad parking. From there, the walk to Haram is about 5 to 7 minutes, and the shuttle service stops one hour before prayer time. While the earlier arrangement was more convenient, the current setup is still manageable. Overall, voco Makkah is an excellent hotel with great service, cleanliness, and a prime location. I would highly recommend it for families and would be happy to stay here again in the future. Read less

Dear Team, I stayed with you for four days, and my experience was truly wonderful. My room was very comfortable with a nice view, and the hotel’s location is excellent. The staff... Read more

Dear Team, I stayed with you for four days, and my experience was truly wonderful. My room was very comfortable with a nice view, and the hotel’s location is excellent. The staff were highly professional and welcoming. Special thanks to the Front Office team, Housekeeping team, and Room Service team for their outstanding service. Everyone was caring and attentive, which made me feel truly at home. Overall, my stay was amazing. I sincerely appreciate all the efforts of the entire team, and I hope to visit again very soon. Kind regards, Muhammad Imran Read less

Honestly, this is the best hotel I’ve stayed at. The bedroom had everything we needed, and the beds were incredibly comfortable. The lobby and interior are absolutely beautiful, with a... Read more

Honestly, this is the best hotel I’ve stayed at. The bedroom had everything we needed, and the beds were incredibly comfortable. The lobby and interior are absolutely beautiful, with a café and a mall downstairs, which made everything so convenient. Stepping outside to see the Clock Tower was such a lovely view, and the hotel is only a 10–15 minute walk to Masjid Al Haram with an easy and straightforward route. The breakfast buffet and dinner offered a great variety of options, and the food was genuinely delicious. The service was outstanding everyone was welcoming, helpful, and always happy to answer any questions. Room service was also excellent, with a separate menu and delicious food. This was my parents’ and my first Umrah trip, and it was truly memorable. My parents absolutely loved the hotel, and we will definitely be back, inshallah 🤍✨ Read less

I really enjoyed my stay at the hotel.
The housekeeping service was excellent. The room was very comfortable ، large space and clean. The food buffet was excellent for both breakfast and dinner,... Read more

I really enjoyed my stay at the hotel.
The housekeeping service was excellent. The room was very comfortable ، large space and clean. The food buffet was excellent for both breakfast and dinner, and the buffet service was very good.
It would be even better if there were more Lebanese food options ☺️ The reception staff were very friendly, and there is a shuttle bus every 20 minutes to Al-Haram Al-Makki.
The hotel truly deserves its 5-star rating.
I will definitely enjoy booking with you again.
Thank you very much. Read less

I had a fantastic stay at the voco Hotel! As a Platinum member, I was pleasantly upgraded to a bigger room, which made my experience even more enjoyable. The breakfast... Read more

I had a fantastic stay at the voco Hotel! As a Platinum member, I was pleasantly upgraded to a bigger room, which made my experience even more enjoyable. The breakfast was absolutely outstanding, offering a wide variety of fresh and delicious options. The staff were incredibly friendly, attentive, and fast, making everything seamless from check-in to check-out.and after all that the hotel cost so little making comfortable for stays Read less

Provided the shuttle but still have to walk a lot to get to Haram. Rooms were decent. Cancelled the booking for us since we were bit late getting there which... Read more

Provided the shuttle but still have to walk a lot to get to Haram. Rooms were decent. Cancelled the booking for us since we were bit late getting there which was weird. Room service was available upon request. Read less

We have stayed 9 nights (4+5) during our stay in Makkah and we had a very good experience at this hotel from check in to check out. Rooms and washrooms... Read more

We have stayed 9 nights (4+5) during our stay in Makkah and we had a very good experience at this hotel from check in to check out. Rooms and washrooms were neat and clean. Service was very good, room cleaning, room service everything was top notch. This hotel gives you facility of 5 star hotel in 2 star hotel prices. Economical with luxury. Shuttle is 24/7 direct from hotel to Haram and if you're comfortable in walking you can also go to Haram by walk especially in night time which is around 1.3 km. Pro tip: go to Haram 1 hour before Salah and comeback hotel after 1 or 1 and half hour later from Salah because right before and after salah shuttle can be too much crowded as we have experienced. Read less

Value for money guaranteed. Booked King Deluxe. Absolutely loved my stay here! 🚐 24/7 shuttle service — never waited a single minute, whether from the hotel or Haram. 🛏 Room was spotless... Read more

Value for money guaranteed. Booked King Deluxe. Absolutely loved my stay here! 🚐 24/7 shuttle service — never waited a single minute, whether from the hotel or Haram. 🛏 Room was spotless — crystal clear, super clean sheets, and incredibly comfy. Staff on my floor (7th, Tower 04) were respectful, well-trained, and always on time for cleaning. Loved the thoughtful amenities: free water & tea, fridge, safe, Wi-Fi, iron & board, hygiene items, bathrobe, fresh slippers, prayer mat, Quran, hangers, weight scale, plus complimentary water & dates by reception. AC was perfect, hot water always available. Coming back after Umrah felt like coming home. ❤️ Easily 100/100 — my forever go-to hotel in Makkah. Read less

Clean, modern, and comfortable hotel just a short shuttle ride from Masjid Al-Haram. Spacious rooms, great service, and ideal for families or groups. The free shuttle runs regularly, though it... Read more

Clean, modern, and comfortable hotel just a short shuttle ride from Masjid Al-Haram. Spacious rooms, great service, and ideal for families or groups. The free shuttle runs regularly, though it can get busy during prayer times. Excellent value for a peaceful and well-managed stay in Makkah. Read less

Update: I have to update my review to reflect what happened after hajj, they decreased the number of buses significantly without considering the number of visitors still staying in the hotel,... Read more

Update: I have to update my review to reflect what happened after hajj, they decreased the number of buses significantly without considering the number of visitors still staying in the hotel, resulted in long waiting times for buses to come and waiting your turn or keep standing the whole time, this turned the movement to el haram to nightmare specially that haram gate is now shared with people of another hotels and you have to stay in same line with them. Although i was planning to consider the hotel for umrah later, but after this experience i will certainly look for another hotel near to haram as i can't guarantee the buses availability and timing. The hotel is very nice, rooms are excellent. Room service needs to be improved, it is the first time to stay in a hotel where i have to request room service when needed, and i have to specify what they are required to do, and sometimes when i request 3-4 actions, some of them are done and some don't. We stayed for 2 weeks with almost the same food everyday, but they started introducing new staff after 2 weeks. Read less

Food was the biggest let down, other than that this Hotel was pretty Okay. It's a 20 min walk distance from Masjid Al Haram. Rooms are clean! Inside looks nice,... Read more

Food was the biggest let down, other than that this Hotel was pretty Okay. It's a 20 min walk distance from Masjid Al Haram. Rooms are clean! Inside looks nice, I wish their buffet had better tasting food, it might be great tasting for others that do not like any spices/salt. Has a pretty decent market place as well. Me personally, I would have rated it higher, only if the food was better! Read less

I was extremely disappointed with my stay at this hotel. The service was unacceptable on every level — the staff were unhelpful, inattentive, and at times even rude. It felt... Read more

I was extremely disappointed with my stay at this hotel. The service was unacceptable on every level — the staff were unhelpful, inattentive, and at times even rude. It felt like customer satisfaction was the last thing on their minds. The food was by far the worst part of the experience. Most of the dishes were barely edible — poorly cooked, lacked any flavor, and in some cases This was definitely not the experience I expected, and I would not recommend this hotel to anyone looking for a comfortable or enjoyable stay. Read less

Beautiful Hotel, room service and housekeeping are excellent( food order easy and fast also delicious. Room is clean and quick housekeeping services). My only concern is telephone network are missing... Read more

Beautiful Hotel, room service and housekeeping are excellent( food order easy and fast also delicious. Room is clean and quick housekeeping services). My only concern is telephone network are missing you will find telephone network connection due to location however I’m wondering how come they are not able to fix this problem by adding cell phone towers. This is the worst issue can’t make or receive any phone call while I’m in the room and the hotel even Read less

Mohamed Zwei provided outstanding service during my stay. The toilets were cleaned thoroughly, and the room service was excellent. Everything was spotless thanks to his hard work and attention to... Read more

Mohamed Zwei provided outstanding service during my stay. The toilets were cleaned thoroughly, and the room service was excellent. Everything was spotless thanks to his hard work and attention to detail. Room 61915 was perfectly maintained — truly appreciated! Read less

Our stay at the hotel was exceptional, and a large part of this positive experience was due to the wonderful work of Mr. Mohammad Tareq who took care of the... Read more

Our stay at the hotel was exceptional, and a large part of this positive experience was due to the wonderful work of Mr. Mohammad Tareq who took care of the cleanliness of our room. His meticulousness and attention to detail really made a difference. Every day we returned to a spotless, welcoming room, arranged with care and attention to comfort. What's more, his courtesy and warm smile added a personal touch to our stay. Many thanks to him for his exceptional dedication and professionalism. He deserves our highest recognition! We are in room number 31814 Read less

⭐ 1 Star (for the hotel) ⭐ 4 Stars (for the location) Review: The hotel is just a 1-minute walk from the Haram, which is the only good thing about it. However, the... Read more

⭐ 1 Star (for the hotel) ⭐ 4 Stars (for the location) Review: The hotel is just a 1-minute walk from the Haram, which is the only good thing about it. However, the hotel itself is in very poor condition. There’s no daily cleaning, the room floor is uneven — it feels like the tiles under the carpet are broken. The washroom is in terrible shape, and even the locks don’t work properly. The management is completely uncooperative and behaves rudely, as if we are staying here for free. If you can find a better option nearby, that would definitely be a wiser choice. Read less

Worst experience is with the lifts, they have total 3 lifts for 10+2 floors. And only 1 is working mostly. So if you have problem in walking or standing then be... Read more

Worst experience is with the lifts, they have total 3 lifts for 10+2 floors. And only 1 is working mostly. So if you have problem in walking or standing then be prepared to wait endlessly. The hotel staff won't pay heed to your suffering and are very rude in talking. Totally unlikely the behaviour of people in Madina Munawwara. Read less

The lifts are a nuisance here, the personnel operates it from inside and don't open it on the mezzanine floor. Very difficult for the people on wheelchair. One of the... Read more

The lifts are a nuisance here, the personnel operates it from inside and don't open it on the mezzanine floor. Very difficult for the people on wheelchair. One of the three lift is not working. And the remaining 2 are very small in size. Read less

Rubbish service and management is rode.only 3 lift 1 not working . Ask to the management is whys waiting so long and the managements are replay if you don't like... Read more

Rubbish service and management is rode.only 3 lift 1 not working . Ask to the management is whys waiting so long and the managements are replay if you don't like go somewhere else. All the staff and management are so rude. Replay is so rudely. It's not a free service, so we are paid for the hotel service, and they are not providing service. I recommend To everyone, do not book on this hotel Read less

It is a 5 to 6 mins walk to the closet gate. There are 3 lifts in the hotel, of which only 2 work, and even those 2 are so... Read more

It is a 5 to 6 mins walk to the closet gate. There are 3 lifts in the hotel, of which only 2 work, and even those 2 are so slow that most of our stay we used the stairs. Rooms are cleaned after 3 days. The sewarge line runs through the room, and you could hear every time someone uses their toilet, and it would smell so bad sometimes. There is no room service, so you have to go down to the reception every time there is an issue or you need something. The hotel is so noisy. The guests that come in groups make so much noise, and the hotel management does not do anything about it. There is no kettle in the room so do bring yours. Read less