Al Aqsa & Umrah Tour

We had a very good experience of staying here, not just because of its ideal location, but the services, housekeeping, professional staff. The breakfast buffets each day was extraordinary! WiFi was pretty... Read more

We had a very good experience of staying here, not just because of its ideal location, but the services, housekeeping, professional staff. The breakfast buffets each day was extraordinary! WiFi was pretty solid. Housekeeping came everyday and cleaned the room throughly. It's a massive hotel and it's a good idea to stay here for Umraah. Read less

I stayed at the Anjum Hotel for 7 nights and had a pleasant experience overall. Muhammad Aala was an excellent chef who made my omelette perfectly every morning and even... Read more

I stayed at the Anjum Hotel for 7 nights and had a pleasant experience overall. Muhammad Aala was an excellent chef who made my omelette perfectly every morning and even remembered my order each day. That personal touch really meant a lot. Room service was also great. I would especially like to mention Jamal Rahman on the 21st floor, he is a very hardworking young man and provided wonderful service. The hotel itself is good, comfortable, and well managed, though it is a bit far from Door 79 of Masjid al-Haram. Overall, it was a good stay. Read less

Honest review I can say it's over my expectations. Pros: All rooms have good view. Cooperative room service Food quality is good and high material. The entire masjid is great for me because of my baby. Very... Read more

Honest review I can say it's over my expectations. Pros: All rooms have good view. Cooperative room service Food quality is good and high material. The entire masjid is great for me because of my baby. Very near to haram but far from umra Cons: 500 sar insurance is little bit strange Room carpets need to be washed. Late check in. It was 5 PM Read less

The stay from check-in was great and very helpful. They welcomed us warmly, took all our bags from taxi to carrier, placed them in our room, and arranged room exactly... Read more

The stay from check-in was great and very helpful. They welcomed us warmly, took all our bags from taxi to carrier, placed them in our room, and arranged room exactly as we requested. The cleaning service is very polite and available 24/7. They clean even if you give them only five minutes while you’re in a rush they are always ready to help and make sure the room stays clean. I got ill during my stay and requested lemon with salt, and it always arrived within seconds. Ibrahem (Abu Amal), Chief of Staff, showed great hospitality. He always checked in to see if we needed anything and greeted us with a smile every time we saw him, he always seek feedback to ensure services are top notch , and that is highly appreciated and rarely found, he must be definitely a valuable staff member. The room had a great view of Masjid Alharam, and the breakfast had everything fresh and well prepared. Highly recommend. Read less

i am staying at the anjum hotel for 5 days today is my fourth day and before i even end my trip i can Wholeheartedly say it is the best... Read more

i am staying at the anjum hotel for 5 days today is my fourth day and before i even end my trip i can Wholeheartedly say it is the best And most convenient hotel to stay at The location is In an amazing place, meaning the views from the window are beautiful Walking to the kaaba To perform Umrah Is so fast and convenient, especially After performing when you’re tired and all you want to do is go back to your hotel. The rooms are beautifully set up beds are made every single day without fail. The hotel provides water tea, coffee, soap, shampoo, razors, anything you may need Including an iron, a hairdryer and towels they even have a safe to put valuables in. The cleaners are Mostly Bengali and are extremely respectful They won’t touch a single item that Belongs to you, which I find very important. I even left a shopping bag full of rubbish and they didn’t take it just in case it was something that belonged to me. They have a lot of respect For visitors. And have helped us out a lot, They regularly topped up our Waters etc. And I just think they make the whole Umrah process so much smoother. The hotels have many lifts, although the lifts are busy it gets the job done They have communal seating areas And shops on the bottom floor in case you need anything. The entire hotel is spotless Which is constantly cleaned throughout the day it is beautifully decorated And definitely worth the money. We had booked the hotel with a breakfast buffet that was also good. It had a quick sign in system and you was free to eat whatever you wanted. The waiters are also respectful helping whenever they can. The Food is generally good there’s a huge variety Which is good for kids and picky eaters. Hotel staff are also very Respectful who ever is reading I hope this review Helps you choose anjum hotel Because it truly is the best from my experience Read less

Had a wonderful stay at Anjum Hotel! The room was clean and comfortable, the staff were friendly and helpful, and the location was perfect. Hotel mosque, lobby and outdoor sitting... Read more

Had a wonderful stay at Anjum Hotel! The room was clean and comfortable, the staff were friendly and helpful, and the location was perfect. Hotel mosque, lobby and outdoor sitting area were top-notch. I would highly recommend this hotel to anyone looking to stay. Can't wait to come back!" Would you like me to customize it further? Special thanks to housekeeping supervisor #Saleh #Ibrahim who are very supportive, I was lost in B1 floor looking for a way to go haram. Read less

Overall stay was good with anjum hotel makkah but I'd like to highlight that bellman service was poor, upon arrival no one was available to unloaded my stuff from car... Read more

Overall stay was good with anjum hotel makkah but I'd like to highlight that bellman service was poor, upon arrival no one was available to unloaded my stuff from car & I have to managed my self. Front office staffs were not proffesional in handling guest c/i and c/o, took me more than 25 minutes in queue than I left and cancelling my extra bed request. I special thanks to HK staff mr ismail as he so helpful, polite and proffesional during my 5 nights stay along with kids. Read less

Alhamdulillah my family and I had they opportunity to make umrah last week. We stayed in Anjum Hotel. Overall the experience has been wonderful. The hotel is of close proximity... Read more

Alhamdulillah my family and I had they opportunity to make umrah last week. We stayed in Anjum Hotel. Overall the experience has been wonderful. The hotel is of close proximity to the Haram. We booked a quad room and it was clean and spacious. The breakfast spread was luxurious. The only thing I wish the hotel would consider is to have shopping next to it. Because we had to go all the way to Clock Tower and Safwah Tower to shop for souvenirs and food. Read less

Good experience at anjum. The service is great, Housekeeping MD Taskin room 1121 there's a café with many options to eat from. The workers are also wonderful. One of the... Read more

Good experience at anjum. The service is great, Housekeeping MD Taskin room 1121 there's a café with many options to eat from. The workers are also wonderful. One of the workers Shuaib, who works in the food service area was really nice, he made sure that we got anything we needed. Along side him was the breakfast manager Amjd, who is also kind and was helpful. The café on the ground floor is also a good place for food or for tea. I would highly recommend ordering the lamb chopps or the pizzas. The location is also wonderful , it's a 5 minute walking distance to masjid al haram. Overall, wonderful experience and would recommend staying at. Thank you Mr.Ajaz from Super eagle travel from Baltimore Maryland for recommending this hotel for us. Read less

Our stay at Anjum Hotel Makkah was nothing short of exceptional. The rooms were immaculate – a solid 10/10 for cleanliness, comfort, and design. The services provided were outstanding –... Read more

Our stay at Anjum Hotel Makkah was nothing short of exceptional. The rooms were immaculate – a solid 10/10 for cleanliness, comfort, and design. The services provided were outstanding – another 10/10, with the staff going above and beyond to ensure our comfort throughout the stay. The location gets an 8/10, as it’s slightly set back compared to some hotels, but still very conveniently located for easy access to the Haram. A special mention and heartfelt thanks to Mr. El Sayed Abd El Samad, the Restaurants Manager, who truly made our experience memorable. His hospitality, attentiveness, and warm demeanor were simply superb. We felt truly cared for. We are also deeply grateful to Mr. Abdul Ghaffar Aman and Imran from Rajhistan, whose kindness and professionalism left a lasting impression. Thank you to the entire team at Anjum Hotel for a wonderful experience. We will definitely be returning – again and Read less

The housekeeping and room service were excellent! Alhamdulilah, our stay during Hajj 2025 was truly amazing. Zabed was especially friendly, professional, and efficient in cleaning our room. Any time we... Read more

The housekeeping and room service were excellent! Alhamdulilah, our stay during Hajj 2025 was truly amazing. Zabed was especially friendly, professional, and efficient in cleaning our room. Any time we requested service, they arrived within minutes and did a wonderful job with our quad bedroom. We’re very grateful for the comfort and cleanliness throughout our stay. Highly recommend! Read less

i stayed for hajj 2025. i have no complain. house keeping was excellent. they would clean beds, restroom vacuums very nice service. special thanks to housekeeper zabed was excellent. he... Read more

i stayed for hajj 2025. i have no complain. house keeping was excellent. they would clean beds, restroom vacuums very nice service. special thanks to housekeeper zabed was excellent. he took care our room for 10 days very nice well mannered. Read less

Everything was good except for food. This is the 1st 5 star hotel which has so much discrimination for food. Has separate sections for food for international, Arabic, and for Pakistani/Indian... Read more

Everything was good except for food. This is the 1st 5 star hotel which has so much discrimination for food. Has separate sections for food for international, Arabic, and for Pakistani/Indian food. They dont allow to eat in other sections. And the Pakistani food is so spicy with same sort of food everyday. I had full board meal plan and literally got sour throat in just 3 days. The booking was for 8 days. Won't recommend anyone to book this hotel with food plan. Worst food discrimination and same spicy food everyday. No other 5 star hotel discriminates food this way, and dictate their guests to eat only in specific food section only. Read less

This hotel was amazing. The breakfast buffet was the best thing ever, genuinely— you can tell everything is made with care. The location of the hotel is perfect, very close... Read more

This hotel was amazing. The breakfast buffet was the best thing ever, genuinely— you can tell everything is made with care. The location of the hotel is perfect, very close to the haram! I definitely recommend booking your stay here. Before I forget— the pistachio donuts/buns from the breakfast buffet are the best things I have ever eaten in my life. I wish to get them shipped to me and have an endless supply of them. So so delicious 😭 miss them a lot Read less

The best hotel in Mecca! Staff, housekeeping were amazing. Special thanks to Mrs. Amani from Guest Services kind, attentive, and professional from start to finish. Her care made our stay... Read more

The best hotel in Mecca! Staff, housekeeping were amazing. Special thanks to Mrs. Amani from Guest Services kind, attentive, and professional from start to finish. Her care made our stay unforgettable. May Allah reward her and grant her Jannah. Thank you so much! Read less

The housekeeping cleaning service was excellent and staffs are very polite, professional and available to provide services when is needed. Especially Shujon, Riyadul, Mashud and his supervisor Mr Kazi are... Read more

The housekeeping cleaning service was excellent and staffs are very polite, professional and available to provide services when is needed. Especially Shujon, Riyadul, Mashud and his supervisor Mr Kazi are very caring individuals. Our room no: 270. Bed was very comfortable, however, the pillows are different to my needs as I uses feather pillow. I have inform Mr Kazi to address this issue and his is very prompt to meet my essential needs. I am ve ry happy as I have used the Anjum hotel services previously. Many thanks Muhammad Mustaq Ahmed Read less

It has been a smooth experience with Anjum hotel. For me it’s the first time however my brother are regulars during the last 10 days of holy month Ramadan. The staff... Read more

It has been a smooth experience with Anjum hotel. For me it’s the first time however my brother are regulars during the last 10 days of holy month Ramadan. The staff are very friendly and helpful. We had an issue with the booking however when we explained the matter the hotel staff were very considerate and understanding. I personally appreciate the housekeeping team Ma’amon, Mukhtar and their supervisor Kazi. They are very attentive, hard workers and friendly. Surely this hotel we will consider in our next visit. Read less

The location is relatively OK, you have to walk for about 5-8 minutes to King Abdullah Gate. The furniture is average & due for replacement. The car parking is limited, unshaded, and... Read more

The location is relatively OK, you have to walk for about 5-8 minutes to King Abdullah Gate. The furniture is average & due for replacement. The car parking is limited, unshaded, and not free for guests!! You may find better quality with the same price.. Read less

Great hotel with few mins walk to mosque, breakfast was really good variety, staff were more than helpful. Provided wheelchair service for elderly at no extra cost. Staff were always... Read more

Great hotel with few mins walk to mosque, breakfast was really good variety, staff were more than helpful. Provided wheelchair service for elderly at no extra cost. Staff were always smiling and happy to help. Room were nice ans clean, however I down point of cleaning room were late. Restaurant food good however its ages for a beef burger or chicken burger. Always a 45 min wait. Other than that all was great. Read less

Excellent hotel. Very clean spacious room. Impressive view. Shower rooms are very clean, good water pressure and shower doesn't leak outside of the shower. AC worked well. Housekeeping visit every... Read more

Excellent hotel. Very clean spacious room. Impressive view. Shower rooms are very clean, good water pressure and shower doesn't leak outside of the shower. AC worked well. Housekeeping visit every day if selected, and remake the room tona very high standard. I only opted for breakfast, and it's probably the best breakfast options I've had. The hotel has excellent customer service throughout from the moment you arrive until check out. Highly recommended. Read less

Great 5star hotel had a very pleasant stay. Rooms are cleaned daily beds are comfortable and cosy. Free complimentary tea water etc. Free complimentary toiletries bathrobe slippers etc. Air conditioning is always... Read more

Great 5star hotel had a very pleasant stay. Rooms are cleaned daily beds are comfortable and cosy. Free complimentary tea water etc. Free complimentary toiletries bathrobe slippers etc. Air conditioning is always freezing so no complaints there. Building is big and can get a bit confusing as so many elevators. But overall experience is very good. Read less

Wonderful hotel. The management and staff were very helpful, professional and courteous. The food was delicious and they had a variety in place that caters for different tastes and likings.... Read more

Wonderful hotel. The management and staff were very helpful, professional and courteous. The food was delicious and they had a variety in place that caters for different tastes and likings. Very well managed and organized that we were impressed with the number of people staying there and how it was going very smoothly. It was also clean and close to the Haram. There is also an extension of the Haram under construction that is almost adjacent to the hotel. We enjoyed staying there and would definitely book again. Read less

I am writing this review while I am at the hotel right now location is near the haram but you will walk a little bit to reach it as the doors... Read more

I am writing this review while I am at the hotel right now location is near the haram but you will walk a little bit to reach it as the doors are nearly 1 km away walking may be more but it may be the worst food I have had in any hotel I stayed in before. It is not about the variety it is about the quality of food even the bread you feel it is backed since a couple of days and the croissants is made of the same bread material Room service the worst thing in this hotel you must ask and call them a lot of times in order to have your request done even I asked the guy to pick the trash and left it for him outdoor and he was there doing another room but he left without picking it and you keep asking for new towels or any other default amenities you need The safe box is not working and they changed it 2 times till now and it is still not working Other Hotel facilities are good and the reception guys are helpful but they are the only ones here It is my 1st time in this hotel and it will be my last one for sure Read less

Must consider review before booking This is the worst 5 star hotel I have been too. Too small unclean rooms. The receptionists don't know how to talk to guests. If you... Read more

Must consider review before booking This is the worst 5 star hotel I have been too. Too small unclean rooms. The receptionists don't know how to talk to guests. If you have confirmed your stay earlier they will treat you like goons. The worst side of the hotel is the location. You have to literally ride a 20 meter high road on the way back to hotel from haram. And trust me you would rather prefer walking 300 meters in the sun than this 100 meter steep road. Completely rubbish experience overall. I had my old parents with me. It was painful experience for them considering their health. Money down the drain. Read less

Stayed during Umra trip. Haram is at 10 minutes walk so well suited to stay for Umra & Haj . Breakfast is good. Rooms r comfortable to stay. Service needs... Read more

Stayed during Umra trip. Haram is at 10 minutes walk so well suited to stay for Umra & Haj . Breakfast is good. Rooms r comfortable to stay. Service needs to improve. Overall one can rate it in good grade hotel! Read less

Sorry, I am reversing my review from 4star to 1star. The stay was good, but after 2 days of I checked out they automatically deduct money from my bank account.... Read more

Sorry, I am reversing my review from 4star to 1star. The stay was good, but after 2 days of I checked out they automatically deduct money from my bank account. And I have no idea why. So they took the reservation amount twice without my permission. and still I am unable to take my money back. Read less

The hotel is very nice. More than these five star ratings The pinnacle of sophistication, cleanliness and distinguished service. The food is very varied. And very close to the Grand Mosque.... Read more

The hotel is very nice. More than these five star ratings The pinnacle of sophistication, cleanliness and distinguished service. The food is very varied. And very close to the Grand Mosque. There is an escalator from the hotel that will take you directly to Al-Haram Street. We spent an irreplaceable time. And the year, God willing, I will go back to it again. Because I can't find a better one. at its price segment. There is no significant difference between it and the hotels in the courtyard of the Haram, even in the matter of distance. It does not exceed a minute's walk with the huge price difference between them Read less

Nice staff.... clean rooms ...excellent in every aspect What impresses me is the attentiom to details ...everything is taken care of.. They also have maintained the rooms in very good shape after... Read more

Nice staff.... clean rooms ...excellent in every aspect What impresses me is the attentiom to details ...everything is taken care of.. They also have maintained the rooms in very good shape after years ..they offer free car parking Their only problem is being quite distant from Haram in compsrison to 5 star hotels with similar prices Read less

First stay here and absolutely loved it. The hotel is very comfortable and very clean. Rooms are spacious and modern. Service was excellent and breakfast was good too. Definitely hope... Read more

First stay here and absolutely loved it. The hotel is very comfortable and very clean. Rooms are spacious and modern. Service was excellent and breakfast was good too. Definitely hope to be back soon,In Sha Allah. Read less

I wish there was a zero or negative rating. Check-in time is at 4, we arrived a bit early maybe we can check-in yet had to wait. At 4 the room... Read more

I wish there was a zero or negative rating. Check-in time is at 4, we arrived a bit early maybe we can check-in yet had to wait. At 4 the room was still not ready and staff working in the room. After all of that we entered the room that was extremely dirty nuts on the carpet, dust on tables and tissues on the carpet. One of the toilets smelled so bad as if it wasn’t cleaned. Beds are not comfortable at all. No slippers in the room. No bath robe for shower. There is a Nespresso machine with no capsules; if you don’t want to add capsules remove the machine. The fridge was empty, 3 or 4 water bottles were in the room. When I book a Junior suite at a 5 star hotel, I would expect more!! Read less

It's okay, but the staff cannot handle the volume of people they are not organized. The lifts also can't handle the volume of people. Also they did not ask to... Read more

It's okay, but the staff cannot handle the volume of people they are not organized. The lifts also can't handle the volume of people. Also they did not ask to check my Tawakalna 😮‍💨 There was too much noise on the floor that I was on. With regards to cleanliness and food I would give it a 3. Will not be booking here again. It's only good because it's close to the Haram. This hotel is not up to 5 star standard. Read less

I had a comfortable stay here! Service was always available when needed. House keeping chaps were so fantastic. Special mention for someone i got really impressed with Mohamed Shajib you... Read more

I had a comfortable stay here! Service was always available when needed. House keeping chaps were so fantastic. Special mention for someone i got really impressed with Mohamed Shajib you made our stay extra special thank you! We will definitely be coming back soon 😊 💖 Read less

I had a very pleasant stay at this hotel. The rooms were compact but clean, comfortable, and well-maintained. The location was excellent, making everything easily accessible and very convenient. Breakfast was... Read more

I had a very pleasant stay at this hotel. The rooms were compact but clean, comfortable, and well-maintained. The location was excellent, making everything easily accessible and very convenient. Breakfast was fresh, tasty, and served on time each morning, which I really appreciated. The staff were exceptionally welcoming and helpful — special thanks to Muhammad Alharbi at reception for his warm smile, Muhammad Ajmal for his constant support, and Mominur for great table service. I’d also like to appreciate Supervisor Zain ul Abideen for his kindness, and Aimon Ali and Arif from housekeeping for their excellent work. InshaAllah, I look forward to visiting again soon. Read less

I would like to share my opinion and experience during my stay in this hotal and found it excellent in all sorts of services. Your morning breakfast service is the... Read more

I would like to share my opinion and experience during my stay in this hotal and found it excellent in all sorts of services. Your morning breakfast service is the best, matchable with any high class hotals of the world. Mr. Ali and Muhammad Jahangir served us very well and dutifully with their beautiful smiles while serving us in the breakfast hall. Loved to stay further and ti.e and again. Your hotal location wise being at a very prime location closest to Masjid e Nabvi had been the best facility. Allah may bless the complete management for providing the best services. Regards. From room 1419 Read less

The hotel rooms were compact but clean and comfortable, and the location was excellent, which made the stay very convenient. The breakfast was good, fresh, and satisfying, with a smooth and... Read more

The hotel rooms were compact but clean and comfortable, and the location was excellent, which made the stay very convenient. The breakfast was good, fresh, and satisfying, with a smooth and timely service each morning. The staff were truly amazing and very welcoming. Muhammad Alharbi always greeted guests with a warm smile at reception, Muhammad Ajmal was always active and helpful, and Mominur provided great service at the tables. Special thanks to Zain ul Abideen, the supervisor , who was very kind. Appreciation also to Aimon Ali and Arif from housekeeping for their good work. InshAllah, I look forward to visiting again soon. Read less

I have had such a terrible experience of this hotel. I ADVISE ALL NOT TO STAY HERE AND CHOOSE A DIFFERENT HOTEL. The rooms were not as described and in... Read more

I have had such a terrible experience of this hotel. I ADVISE ALL NOT TO STAY HERE AND CHOOSE A DIFFERENT HOTEL. The rooms were not as described and in such disgusting and dirty conditions. The mattress is harder than the floor. As someone with severe back pains I would be completely unable to sleep and risk causing damage to my spine. I would require medical assistance, none of which matters to the hotel. Stains on the beds and furniture. Hair and mess all over the floors. Toilet seat broken. faucets of the sink and bidet falling off. Headboard of the bed broken, filthy dirt in the sinks. Brown stains in the sinks. Wardrobes that dont open. Yellow stains (possibly urine) on the bathroom floors. The floorboards are bent and the room has craters in it, the windows dont even close and it was on a high floor. I have images of all this to provide evidence. The hotel staff have been completely unreliable and have not offered any assistance to refund. This all took place within the first 10 minutes of me arriving to the hotel. I have been deceived and warn all other to stay away from this place. I would give 0 stars if i could. I was told i could have a refund from the hotel bu their staff but they said that the agency i booked through must provide approval, well after contacting TRIP.COM, TRIP agreed to provide the refund from their end yet the hotel continues to hold the money and wont give me a refund despite claiming it is TRIP.COM at fault. I have been on call with TRIP for the past 6 hours trying to get into contact with the hotel yet Taiba front refuse despite saying themselves that I can have a refund. Multiple staff members said that i can have my refund yet here i am with nothing. I am in shock at how this place has good reviews but i have had a nightmare experience of this hotel and i am currently on the streets typing this review. Untrustworthy is all i can say from the hotel. Taiba front, if you read this i want my refund ASAP that you said that I can have. This is a matter of my physical health and wellbeing. How can someones conditions be profitted off of. Read less

Comfortable stay with great value for the price! The room was clean, cozy, and equipped with all the essentials. Staff were friendly and helpful, always ready to assist with a... Read more

Comfortable stay with great value for the price! The room was clean, cozy, and equipped with all the essentials. Staff were friendly and helpful, always ready to assist with a smile. The location is convenient, close to Masjid Nabve. Breakfast was very tasty .Especially restaurant manager was very cooperative guy there. I would recommend for a no-frills, pleasant experience! Read less

A Heartfelt Thank You to the Hotel Team This was our second stay at the hotel with my family, and once again, the experience was exceptional. The services provided were truly... Read more

A Heartfelt Thank You to the Hotel Team This was our second stay at the hotel with my family, and once again, the experience was exceptional. The services provided were truly outclass, making our stay both comfortable and memorable. A special thank you to Chef Rafat, whose omelets and pancakes were simply the best—our mornings were made delightful thanks to his culinary skills. We are also deeply grateful to Ahmed Essa and Abdul Rahman for their kind gesture in upgrading us to a suite, ensuring our family could stay together in comfort. Their hospitality truly made a difference. The housekeeping team deserves a big shout-out as well—they were always available and attentive, keeping everything spotless and welcoming. Last but not least, our sincere thanks to the hotel management for maintaining such high standards and ensuring the best services for their guests. Your dedication to excellence is evident in every detail. Looking forward to our next visit! Read less

Brother Rasheed was so amazing every day greeted my 5 year old so nicely she never forgot him ; He would always greet her by her name and ask her... Read more

Brother Rasheed was so amazing every day greeted my 5 year old so nicely she never forgot him ; He would always greet her by her name and ask her how she is and she should make dua for him ; He left to Sudan and my daughter still asked about brother Rasheed .. Jazakallah fir making our experience wonderful … Our room was haram view beautiful , it was a bit crowed with all the beds; we had a wonderful housekeeping guy brother Fahad; He was an exceptional hard worker and knew what we needed and cleaned the room to our satisfaction; he was overworked but smiled Madam do you need anything else ? Even though the hot water wasn’t working and it wasn’t his job to fix but he got someone to help us right away .. two days in a row they kept coming to fix but wasn’t getting fixed the front desk upgraded us to a room but the front office people were not very friendly from checking in to being upgraded everything was about it money.. As the hot water wasn’t working which they changed the room and I had a Ziyarah to go to and I had to delay it to help the bell boy the character and what needed to be done was so poorly by the front desk .. I was so upset and I was delayed to the Ziyarah and they didn’t care ..a great disappointment The kitchen manager was nice especially to my elderly father which made me very happy ; he would always smile and ask him if we needed anything .. The Chef who made the egg and pancakes was so nice to my children and myself he worked so hard and made the best pancakes and omelettes .. he always smiled and was very efficient with making our food.. thank you for making our experience great Brother Ashfaque was very nice and helpful bringing our suitcase to our room very nice bell man very overwhelming with all the work but always smiles and was patient .. Our waiter at the breakfast was nice; brother Choton Ali was very nice and accommodating.. Close to the Nisa side.. very grateful for the stay and all the positive and good efforts Read less

There’s no way this is a 3 star rated hotel; in my view it’s definitely a 5 star hotel. I honestly cannot fault it; the location, service, rooms and especially... Read more

There’s no way this is a 3 star rated hotel; in my view it’s definitely a 5 star hotel. I honestly cannot fault it; the location, service, rooms and especially the breakfast was 5 star standard. Ali from breakfast restaurant really went out of the way to ensure our table was always catered for; from tea to pancakes, he knew what we wanted before we asked for it. Really felt like a personal service; pls pass on our special thanks. Breakfast was definitely 5 star standard. Chef Majid made the best omelettes and was always friendly, despite the popularity and early morning queue. Also our usual house keeping staff ensured our room (1035) was clean and fresh everyday; pls pass on our thanks (I’ve forgotten the names). Lastly, I would also like to pass on special thanks to Abdul Rehman from reception who greated us at check in and gave us an outstanding room especially for my disabled mother who would be able to enjoy haram view when reading slaah from the room (with sounds of Azaan and imam leading prayers in the room (live). My mother is eternally grateful. Many many thanks team Taiba Front; a job well done. Pls have your hotel rated again as I am sure it will be rated 5 star!⭐ ⭐ ⭐ ⭐ ⭐ PS we stayed for 8 nights and the plastic plates and cutlery (some reviews have mentioned) was only temporary for a few days since the kitchen was being refurbed. They’d quickly switched to proper plates and cutlery after a few days. If guests had bothered to ask then I’m sure the staff would have explained like they did to us. Read less

Excellent Arrangements. Lovely Service. Cleaning was Awesome. The Floor Manager used to Visit everyday to check. Most happiest stay at the hotel. Recommend every one to stay. Mr Rahim Basari... Read more

Excellent Arrangements. Lovely Service. Cleaning was Awesome. The Floor Manager used to Visit everyday to check. Most happiest stay at the hotel. Recommend every one to stay. Mr Rahim Basari of the hotel was very soft spoken, courteous, friendly and very caring. He was always available to supervise the service. My Best Wishes. Read less

We had a wonderful stay, and a big part of that was thanks to Abdul Hakim. He did an excellent job making sure our room was spotless and comfortable. The... Read more

We had a wonderful stay, and a big part of that was thanks to Abdul Hakim. He did an excellent job making sure our room was spotless and comfortable. The cleanliness was exceptional – the bathroom and toilet were thoroughly cleaned, and everything was left fresh and tidy. Abdul was also incredibly helpful and friendly throughout our stay, always checking in to make sure we had everything we needed like spare towels etc... and ensuring our room was Clean. His attention to detail and dedication to his work truly stood out. Excellent service and cleaning like this really makes a difference – thank you, Abdul Hakim, for helping make our stay so enjoyable! Read less

The hotel location, staff, service, rooms and food was excellent. . The housekeeping staff on our floor (11th floor) MD jihad were very helpful, and did a great job... Read more

The hotel location, staff, service, rooms and food was excellent. . The housekeeping staff on our floor (11th floor) MD jihad were very helpful, and did a great job keeping the room clean.md Jihad Cleaned my room safely an beautifully. He is a good boy.♥️ My family and I really enjoyed the stay and will definitely comeback in future Read less

Stayed here December 2023 and it was a lovely stay. We weren't expecting much for a 3-star hotel but we were impressed by the standard and customer service. Our room... Read more

Stayed here December 2023 and it was a lovely stay. We weren't expecting much for a 3-star hotel but we were impressed by the standard and customer service. Our room was very spacious with two separate 'bedrooms' and a small kitchen which was very nice. The shower room was also very clean and spacious too. We didn't eat breakfast here so I cannot comment on that. The location is excellent, the hotel is very close to the ladies entrance/ prayer area to Masjid Nabawi, as well as all of the shops, restaurants and even pharmacies. Housekeeping staff were also very kind and helpful. Read less

A very comfortable and cozy place to be in Medina. Rooms are excellent. Breakfast is outstanding. You can enjoy a very vast selection of cuisines there. The only problem is... Read more

A very comfortable and cozy place to be in Medina. Rooms are excellent. Breakfast is outstanding. You can enjoy a very vast selection of cuisines there. The only problem is number of lifts. In rush hours you have to wait for several minutes before it’s your turn to board the lift.Overall a very good experience. Read less

The hotel location, staff, service, rooms and food was excellent. On arrival and departure the bell captain services were excellent and also Mr Abdulmalik at the reception provided an excellent... Read more

The hotel location, staff, service, rooms and food was excellent. On arrival and departure the bell captain services were excellent and also Mr Abdulmalik at the reception provided an excellent service. The housekeeping staff on our floor ( 7th floor): Sajid Miah, Ramadan and Ruben were very helpful, and did a great job keeping the room clean. We ordered room service it was good although it took a long time to get order for some unknown reason. Areas of improvement: electrical outlets need to be fixed. Heavy load on lifts My family and I really enjoyed the stay and will definitely comeback in future Read less

We booked with them direct and they basically emailed me with 7 days to go saying my card wasn’t working and they cancelled our booking. They don’t answer calls / emails,... Read more

We booked with them direct and they basically emailed me with 7 days to go saying my card wasn’t working and they cancelled our booking. They don’t answer calls / emails, basically it’s a way for them to now sell our room for triple the price! Now has left us with having to book another ! IF THESE ARE THE ISSUES WE ARE HAVING BEFORE EVEN REACHING OUR DESTINATION IMAGINE THE STAY WITH THEM. Read less

Great convenience to the Masjid Nabawi and beautiful hotel. Some problems with lifts as not enough lifts for guests so usually a 5-10 minute wait around salaah time but otherwise... Read more

Great convenience to the Masjid Nabawi and beautiful hotel. Some problems with lifts as not enough lifts for guests so usually a 5-10 minute wait around salaah time but otherwise perfect hotel, clean, convenient and lots of eateries in the vicinity. Beautiful view of the whole masjid uninterrupted view of the dome from the Haram view rooms. Read less

5 star hotel but food is not 5 star, their Royal suite is a very very nice suite, however, no point of the balcony as it is restricted and no... Read more

5 star hotel but food is not 5 star, their Royal suite is a very very nice suite, however, no point of the balcony as it is restricted and no access to it but very nice service, was able to request food on demand in buffets area, very nice service / employees willing to help and make your stay very positive Read less

Their ‘Suhoor’ buffet ended almost a full HOUR before Fajr and when the lady behind us asked for water just after 4am (when fasting starts at 4:54am) they asked her... Read more

Their ‘Suhoor’ buffet ended almost a full HOUR before Fajr and when the lady behind us asked for water just after 4am (when fasting starts at 4:54am) they asked her for 6SR! Really poor way to treat people who pay good money for a SUHOOR buffet. Food however had good flavours. Reception was very rude and not friendly. Broken items in our suite: towel holder, toilet seat, TV, kettle. Not enough lifts for the number of guests they have, had to use stairs as queues for lifts were very long. Location was the only thing good about this hotel as very close to Masjid An Nabawi. Not worth the almost £1000/night we paid for this hotel as very poor service and customer service especially regarding the suhoor….kids were thirsty and hungry. Read less

Location wise it's the best choice but other than that it's not worth the money I paid. The furniture and mirror had oily finger marks every where. Mirrors had some... Read more

Location wise it's the best choice but other than that it's not worth the money I paid. The furniture and mirror had oily finger marks every where. Mirrors had some stick stuff. Even the bathroom door and frame had lots of splashes of dried up soap. Windows were so dirty from inside. I took my wipes and clean the whole thing as I wouldn't stay in such condition. I wasn't expecting this at all. So unhygienic. Rooms and hallways were so dingy. Carpet is disgusting. They gave us complimentary fruits that was so nice of them. My request to hotel management is to maintain a good cleanliness standard. Hotel itself is built nice but dirtiness killed the good vibe. Read less

I would recommend this hotel if you want to throw your money in the toilet. Housekeeping came at 10:30pm EVERY night instead of coming during the day. The food made... Read more

I would recommend this hotel if you want to throw your money in the toilet. Housekeeping came at 10:30pm EVERY night instead of coming during the day. The food made us sick every time without fail. Every time we tried to order room service, they tried to convince us to go to the buffet instead, and by the time the food got delivered to our room, it’d already be cold (we didn’t even get our correct order sometimes). There are 3 elevators but half the time only one was in service, and it was ALWAYS filled at capacity so we’d be waiting up to 20 minutes just to try to get on. Our room neighbours were always screaming in the middle of the night so we didn’t even sleep well, and reception did nothing about it. Read less

I don’t even know where to start off. WORST hotel experience ever. As I came , to even get inside the area to go up to the lobby there was... Read more

I don’t even know where to start off. WORST hotel experience ever. As I came , to even get inside the area to go up to the lobby there was a huge line. The elevators take FOREVER, even though there are two different ones at two different locations. The hotel feels so cramped always a terrible scent within the hallways, and the room was the worst nightmare. Bed sheets have stains, carpets dirty, and a jungle of mess under the beds!!! Absolutely disgusting. Water heater was off the first day , someone came after 30 minutes and fixed it, the lights switch was behind my brothers pillow which was very annoying whenever he lay down. Rooms walls are so thin you can hear everything going on in the hallway and anyone walking by can hear anything you are saying in the room. There were flys and ants in the bathrooms. When my bags were dropped off the bell boy just rolled them to me aggressively and even hit my neighbors door and just left. There is a disturbing alarm that goes off every few hours even in the night time when you were sleeping. Employees say it’s no worry but alarm still went off for the 4-5 days I was there. Rooms never come with towels you always have to call and they take 20 minutes just to bring you towels. Rooms are so packed you have no room to store your luggage. Furthermore, back to the elevators , they take forever and are so tiny. The buttons to call for elevators are broken because of frustrating guests I am guessing. The restaurant they have smelled like dead fish every time you go there. And when I finally went to speak to the manager about this , he never apologized and told me to speak to my travel agent… I mean what kind of manager and hotel is this. This is not a hotel and more like a motel. I DON’T RECOMMEND this hotel to anyone. Read less

The hotel is falling apart plumbing is very bad our bath sink was leaking and the water was gushing out like a broken pipe. Hair on bed. Bathroom not clean.... Read more

The hotel is falling apart plumbing is very bad our bath sink was leaking and the water was gushing out like a broken pipe. Hair on bed. Bathroom not clean. Phone doesn't work. The housekeeping is terrible the whole day goes and your room is not cleaned. Stains on beddings. Don't be fooled by pics on internet. Bathroom door handle broken. Read less

The hotel is very close to the Haramain. Within few minutes you are in the Haramain. The lifts are very very busy. It is also used to take luggage up... Read more

The hotel is very close to the Haramain. Within few minutes you are in the Haramain. The lifts are very very busy. It is also used to take luggage up which restricts guests from using some of them. You can wait for long periods before getting into a lift. Other guests cut their way through into the lift, so be prepared to be patient. Fortunately I stayed on the 3rd Floor so I was able to use the stairs, but for elderly guests it might be a problem. The breakfast starts little later then other hotels. The beds are also slightly smaller than other hotels. You have to remind house keeping daily to make up your room. Although these issues, I will only return if I get a booking on level 2 or 3. Otherwise the lift really stresses me out. Read less