3 Mosque Tour

Our stay at Hotel Tilal Al Kaaba was unfortunately not what we expected. Several things made the experience disappointing: 1. Too much back and forth to adjust our booking. It took... Read more

Our stay at Hotel Tilal Al Kaaba was unfortunately not what we expected. Several things made the experience disappointing: 1. Too much back and forth to adjust our booking. It took 3-4 days to get their cooperation to adjust our 1 day booking, even though I told them that it is very urgent to adjust as soon as possible. I had to call Booking.com and then call Tilal several times. This coordination should be done by the hotel and the agent, not me. 2. Serious issue with passport and visa . My mother forgot her passport and visa in the room after checkout. The cleaner found them and even shared a photo in the hotel’s WhatsApp group, but nobody contacted us. We had to come back twice and ask several times before they finally admitted they had the documents. For something as important as passports, the hotel should contact guests immediately. This is not acceptable for a five‑star hotel. 3. Wrong room on arrival. We were given a triple room instead of the twin room with a partial Haram view that we booked. 4. Missing basic items. No prayer mat, no fridge, and when we asked for cold water, they told us to buy it from the restaurant. Only after we complained did they send cold water. A hotel charging $300 a night should provide these things without hesitation. 5. No clear information about the shuttle service, even after I told the receptionist that we got lost trying to find the hotel. I appreciate the staff and their hard work, and I am thankful for their efforts. But this is not five‑star service. At best, it felt like a 3 star experience. For the price we paid, it was not worth it, and I don’t plan to stay here again. Tilal has a lot of room to improve, and if they do, maybe we will return in the future, inshAllah. Read less

The hotel is very close to Al Haram ,about a 15-minute walk and you’re there. The service was excellent and very calm, and our stay was very comfortable. There was a... Read more

The hotel is very close to Al Haram ,about a 15-minute walk and you’re there. The service was excellent and very calm, and our stay was very comfortable. There was a truly wonderful moment at Fajr when the reception staff and the public safety officer helped us after my husband became ill. They assisted us in transferring him to the hospital, and we are very grateful for their support. Thank you so much. I highly recommend staying there. Read less

We recently stayed at the Tilal Jabal Makkah Hotel for our Omrah and had an absolutely fantastic experience. The **location is simply unbeatable**. Being right next to the King Salman Gate... Read more

We recently stayed at the Tilal Jabal Makkah Hotel for our Omrah and had an absolutely fantastic experience. The **location is simply unbeatable**. Being right next to the King Salman Gate of the Masjid al-Haram means you are literally minutes from the Kaaba. It made performing prayers, especially for *Tawaf* and *Sai*, so convenient and stress-free, especially with family. Despite this prime location, the hotel offers a **very reasonable price**, making it one of the best value-for-money options in the immediate Haram area. You truly cannot beat this combination. What truly made our stay memorable, however, was the **exceptional service from the staff**. A special and huge thank you to **Najwan**. She was incredibly helpful, friendly, and professional from the moment we arrived. She assisted us with our requests efficiently and went above and beyond to ensure we had everything we needed for a comfortable stay. Her dedication and warm hospitality are a true credit to the hotel. For anyone looking for a comfortable stay with direct Haram access, a great price, and a team that cares, I highly recommend the Tilal Jabal Makkah Hotel. We will definitely be returning on our next visit. **Highly Recommended!** Read less

1) The cleaning service staff, especially Musharraf, was absolutely amazing. He was extremely cooperative, polite, and always willing to help. He went out of his way to make our stay... Read more

1) The cleaning service staff, especially Musharraf, was absolutely amazing. He was extremely cooperative, polite, and always willing to help. He went out of his way to make our stay comfortable, and his attitude genuinely stood out. Housekeeping overall was very attentive because of him. 2) The rooms were small but clean. Room service food was decent, and the portion sizes were satisfactory. 3) The breakfast buffet tasted good and was well organised and clean. 4) The front desk staff, however, were quite dismissive and did not seem very accommodating when it came to guest needs. 5) If you are travelling with elderly parents with weak knees, or if you yourself have difficulty walking on inclines, this hotel is not recommended. The walk back to the hotel is quite difficult and steep. Read less

Our stay at Tilal Jabal Al Kabah Hotel was exceptional and exceeded all our expectations. From the moment we arrived, we felt truly welcomed thanks to the kind, professional, and... Read more

Our stay at Tilal Jabal Al Kabah Hotel was exceptional and exceeded all our expectations. From the moment we arrived, we felt truly welcomed thanks to the kind, professional, and always-smiling staff who were ready to assist us at any time. The rooms are spacious, spotlessly clean, beautifully designed, and extremely comfortable. We would especially like to highlight that the most comfortable king-size beds we have ever slept in are in this hotel – providing perfect rest after long days of worship and sightseeing. The overall atmosphere of the hotel is peaceful, elegant, and warm. Everything is at a very high level – from cleanliness and service quality to organization and attention to guests’ needs. The location is also very convenient and makes الوصول to Al Haram easy and stress-free. We highly recommend this hotel to everyone visiting Makkah and looking for a comfortable, calm, and high-quality stay. We will definitely return to this hotel. All praise and five stars! ⭐⭐⭐⭐⭐ We would like to know where we can buy very comfortable feather mattress toppers like the ones in your hotel.😊 Read less

I had a wonderful stay at this hotel. The staff were very friendly, attentive, and always ready to help. The room was clean, comfortable, and well-equipped with everything I needed.... Read more

I had a wonderful stay at this hotel. The staff were very friendly, attentive, and always ready to help. The room was clean, comfortable, and well-equipped with everything I needed. Breakfast was delicious with a good variety of options. Overall, it was a pleasant and relaxing experience — I would definitely recommend this hotel and would love to stay here again. Read less

We appreciated the way you welcomed us at your hotel. We spent four days there and we were very happy. We were warmly welcomed by your restaurant employee named Nasser,... Read more

We appreciated the way you welcomed us at your hotel. We spent four days there and we were very happy. We were warmly welcomed by your restaurant employee named Nasser, who is a great customer service person. Your rooms are nice and clean. Your food is delicious. We, as TAKUWA TRAVEL&TOURS LTD, are satisfied with the service you provided us. Read less

This was one of the greatest hotels I’ve ever stayed in—truly five-star service, with a five-star team and five-star rooms. The breakfast was outstanding, with so many fresh and delicious... Read more

This was one of the greatest hotels I’ve ever stayed in—truly five-star service, with a five-star team and five-star rooms. The breakfast was outstanding, with so many fresh and delicious options. A special mention goes to Abdul Majeed, the coffee maker, who was an amazing human being. He welcomed every guest with genuine care and kindness, and I truly appreciated everything he did for us. His warm-hearted nature made us all feel welcome. Read less

Strongly recommend this hotel Tilal.We had been there twice.Good location.Near to Masjid al Haram. Excellent service both for rooms and food. Mr Mo Faizal, Abdul Aziz and Roaa and Saiful Islam the... Read more

Strongly recommend this hotel Tilal.We had been there twice.Good location.Near to Masjid al Haram. Excellent service both for rooms and food. Mr Mo Faizal, Abdul Aziz and Roaa and Saiful Islam the house keeping and are the best in the team.One more thing to add is the best man Abdul majid the coffee man.Service with a smile always Read less

I had a wonderful experience at this hotel! The entire staff is absolutely incredible — always kind, helpful, and professional. One gentleman in particular stood out to me: he was constantly... Read more

I had a wonderful experience at this hotel! The entire staff is absolutely incredible — always kind, helpful, and professional. One gentleman in particular stood out to me: he was constantly picking up tables, keeping the area clean, and helping guests with a big smile. He was always polite, saying “please” and making everyone feel welcome. The reception team was also amazing — super friendly and always ready to assist with anything. Everyone made me feel at home. And I have to say, the food was incredible! Delicious, fresh, and beautifully presented every time. Thank you to the whole team for making my stay so enjoyable. I’ll definitely be coming back! Read less

We came to the hotel on June 14 , moments we got in the hotel mosharof Islam give us outstanding service, keep our room nice and clean all the time.... Read more

We came to the hotel on June 14 , moments we got in the hotel mosharof Islam give us outstanding service, keep our room nice and clean all the time. We are grateful for his service and hospitality, looking forward to come back soon Read less

I stayed at this hotel during my Hajj journey. The location was excellent and the overall experience was pleasant, but what truly made my stay memorable was the outstanding service... Read more

I stayed at this hotel during my Hajj journey. The location was excellent and the overall experience was pleasant, but what truly made my stay memorable was the outstanding service provided by Mosharof Islam. He was incredibly polite, respectful, and always willing to help with a smile. No matter the time of day, he was attentive to our needs and made sure our room was clean, comfortable, and well-stocked. His dedication and professionalism truly reflect the spirit of hospitality. People like Mosharof make a big difference – may Allah bless him abundantly for his kindness and hard work. Read less

One of the best hotel and services we have received. Dinning staff Faisal is excellent, food were all delicious and the cut up watermelon we loved to eat every after... Read more

One of the best hotel and services we have received. Dinning staff Faisal is excellent, food were all delicious and the cut up watermelon we loved to eat every after meal . Read less

Food in restaurant, looks amazing, taste amazing, and presentation is top class. Head chef all the time checking everything is perfect, all food trays are always full, and most importantly... Read more

Food in restaurant, looks amazing, taste amazing, and presentation is top class. Head chef all the time checking everything is perfect, all food trays are always full, and most importantly everyday different varieties of dishes. Read less

I stayed at the Makkah Mountain Hills Hotel during my Hajj trip and it was a very comfortable stay. The services were top notch and the staff were very accommodating... Read more

I stayed at the Makkah Mountain Hills Hotel during my Hajj trip and it was a very comfortable stay. The services were top notch and the staff were very accommodating and kind in dealing with them and the cleanliness of the rooms was excellent. I dealt daily with the room service staff, Ronnie and Hamad, and they were the epitome of kindness and cooperation. Thank you Read less

So I stayed Shaza before and now it appears to be under different management. There is clearly cost cutting happening. Most prominent is toiletries and level of service. We asked... Read more

So I stayed Shaza before and now it appears to be under different management. There is clearly cost cutting happening. Most prominent is toiletries and level of service. We asked for takeaway breakfast and it was accepted and then at checkout we were told that kitchen is “too busy”. Otherwise staff is great. Read less

I stayed at Tilal Jabal Al Kabah for 9–10 days during my visit to the Kaaba, and I truly felt at home. My room on the 13th floor was always clean... Read more

I stayed at Tilal Jabal Al Kabah for 9–10 days during my visit to the Kaaba, and I truly felt at home. My room on the 13th floor was always clean and comfortable. The food was good, and the staff were kind and welcoming. Special thanks to Shadin Mia from housekeeping for the care and cleanliness. Most of all, I felt safe — and that meant everything to me. Thank you so much. Wishing you all the best. Love from Turkey. ❤️🇹🇷🇸🇦 Read less

Stayed at Pullman Zamzam Madinah from 13/02/26 to 16/02/26 with my family (one room for four persons). It is a very family-oriented hotel and the location is excellent—very close to... Read more

Stayed at Pullman Zamzam Madinah from 13/02/26 to 16/02/26 with my family (one room for four persons). It is a very family-oriented hotel and the location is excellent—very close to Masjid A Nabawi, which made visiting the mosque very easy and convenient. A very helpful service was the bus provided for women to reach the specific gates designated for them to enter the mosque. This made the visit much more comfortable for our family. The stay was pleasant overall. One suggestion for improvement would be to have a sound system in every room connected to Masjid Nabawi so guests can listen to the prayers from their rooms. Overall, it was a very good experience and a great choice for families visiting Madinah. Read less

I had a wonderful stay at Pullman ZamZam Madina. Everything was excellent from check-in to check-out. The location is perfect, just steps away from Masjid an-Nabawi, which made our visit... Read more

I had a wonderful stay at Pullman ZamZam Madina. Everything was excellent from check-in to check-out. The location is perfect, just steps away from Masjid an-Nabawi, which made our visit very convenient and peaceful. All the staff members were extremely cooperative, professional, and always ready to assist. I would especially like to appreciate all the Duty Managers for their continuous support and positive attitude. Due to the airspace closure, the Duty Manager kindly granted us a 25% discount, which was a very generous and understanding gesture during a difficult situation. This truly reflects their commitment to guest satisfaction. A special thanks to Ms. Linah from the Guest Relations team. She was very kind, attentive, and genuinely caring. She went above and beyond to ensure we were comfortable and even provided us with a complimentary dates box as a thoughtful gift. Such hospitality and personal attention made our stay even more memorable. Overall, it was an excellent experience, and I highly recommend Pullman ZamZam Madina to anyone visiting Madinah. Read less

I had an exceptional experience at this hotel from start to finish. The property is beautifully maintained, the rooms are spacious and spotless, near to Haram. Every detail — from... Read more

I had an exceptional experience at this hotel from start to finish. The property is beautifully maintained, the rooms are spacious and spotless, near to Haram. Every detail — from the elegant interiors to the comfortable bedding — made my stay relaxing and enjoyable. What really stood out was the outstanding service. The staff were professional, courteous, and always ready to assist with a warm smile. I would especially like to mention one of the service providers Mr. Osama Salem who was absolutely excellent — attentive, efficient, and genuinely committed to ensuring guests have the best experience possible. Their dedication made a real difference during my stay. The hospitality, cleanliness, and overall service quality exceeded my expectations. I highly recommend this hotel to anyone looking for luxury, comfort, and exceptional customer service. I will definitely return! Read less

I recently stayed at Pullman Madina, and I would like to specifically thank the Suhoor breakfast team for their excellent service. During Suhoor time, Mohammad Mohsin and Omar Mohammad took great... Read more

I recently stayed at Pullman Madina, and I would like to specifically thank the Suhoor breakfast team for their excellent service. During Suhoor time, Mohammad Mohsin and Omar Mohammad took great care of me and my family. They were very friendly, respectful, and always greeted us warmly. Every morning they made sure to bring us tea and regularly checked on our table to ensure we had everything we needed. Their kindness, attentiveness, and respectful manner truly made our Suhoor experience comfortable and special. It was clear that they genuinely cared about the guests and their comfort. We truly appreciate their wonderful hospitality during Suhoor. Thank you for making our stay even more memorable. Read less

⸻ We had a wonderful experience from start to finish. I would like to sincerely thank Abd El Raouf for his outstanding professionalism and exceptional support. He was welcoming, organized, and... Read more

⸻ We had a wonderful experience from start to finish. I would like to sincerely thank Abd El Raouf for his outstanding professionalism and exceptional support. He was welcoming, organized, and extremely helpful throughout our stay. He facilitated our entire process smoothly, handled everything efficiently, and ensured we were comfortable at all times. His positive attitude and attention to detail truly made a difference. The hotel itself was excellent — very spacious, well-organized, and exceptionally clean. The rooms were comfortable, and the overall atmosphere was relaxing and well maintained. Overall, it was a great experience, and we truly appreciate the high level of service and professionalism. Highly recommended. Read less

I recently stayed at Pullman Zamzam Medina, and I must say the location was excellent and the service was just as impressive. The breakfast buffet was outstanding, offering a wide... Read more

I recently stayed at Pullman Zamzam Medina, and I must say the location was excellent and the service was just as impressive. The breakfast buffet was outstanding, offering a wide variety and great quality. The staff truly stood out for their care and attentiveness—especially a waiter named Muhsen. When he noticed I was coughing and coming down with a cold, he kindly brought me hot water with ginger and lemon without me even asking. That thoughtful gesture went above and beyond my expectations. Thank you for the wonderful service! Read less

Very nice hotel with ample rooms which are quite spacious and kept tidy and clean. Didn't get the usual greet at the entrance to help with luggage as we did... Read more

Very nice hotel with ample rooms which are quite spacious and kept tidy and clean. Didn't get the usual greet at the entrance to help with luggage as we did in other hotels. Reception can also take ages to check in. Apart from that cleaners work to a high standard to keep the place looking good. Read less

We had a wonderful stay at Pullman Zamzam Hotel in Madinah. Everything was excellent from start to finish. The housekeeping staff were efficient, polite, and always ready to help. Breakfast... Read more

We had a wonderful stay at Pullman Zamzam Hotel in Madinah. Everything was excellent from start to finish. The housekeeping staff were efficient, polite, and always ready to help. Breakfast and dinner were both amazing – a huge selection of dishes, all fresh and delicious. The desserts were truly out of this world! A special mention to Ahmed Soliman and Omar Saleem, who were exceptionally friendly and welcoming, making us feel right at home. Overall, we cannot fault this hotel or the service. Highly recommended and we look forward to staying here again Read less

Exceptional Service from Check-In to Check-Out From the moment I arrived, I was impressed by the smooth and welcoming check-in process. The front desk staff were friendly, efficient, and genuinely eager... Read more

Exceptional Service from Check-In to Check-Out From the moment I arrived, I was impressed by the smooth and welcoming check-in process. The front desk staff were friendly, efficient, and genuinely eager to make my stay comfortable. They took the time to answer all my questions and made me feel right at home. Housekeeping was equally outstanding my room was spotless, well-maintained, and refreshed with care each day. The attention to detail and dedication to cleanliness truly elevated my stay. Big thanks to Mr Soliman and his team. Overall, this hotel exceeded my expectations with its excellent service, warm hospitality, and commitment to guest satisfaction. I look forward to returning and will gladly recommend it to friends and family. Read less

We had an absolutely wonderful stay at this hotel. The service was outstanding from start to finish. We ordered food both through room service and at the restaurant, and everything... Read more

We had an absolutely wonderful stay at this hotel. The service was outstanding from start to finish. We ordered food both through room service and at the restaurant, and everything was perfect. The room service was fast, professional, and incredibly polite, and the restaurant staff provided exceptional service as well. The food was fresh, delicious, and beautifully presented — truly on another level. The room itself was spotless and comfortable. Overall, everything was just superb — highly recommended! Read less

We had a very good experience at Pullman Zamzam Hotel. Everything went smoothly, even though they were very busy. The staff was very helpful and attentive, especially Mr. Abdul Jabbar... Read more

We had a very good experience at Pullman Zamzam Hotel. Everything went smoothly, even though they were very busy. The staff was very helpful and attentive, especially Mr. Abdul Jabbar in the dining hall. He helped us get a table and checked on us multiple times to make sure we had everything we needed. Food was good, and had a large variety. Overall an excellent stay. Read less

I had my family in 2 rooms across from each other and we had a pleasant experience. They were quick with the check in and check out process and the... Read more

I had my family in 2 rooms across from each other and we had a pleasant experience. They were quick with the check in and check out process and the rooms were clean with no issues. The rooms were adequate for our needs and we greatly appreciated the two fridges in the room and microwave. The staff were always helpful when I asked questions. Read less

I stayed at Zamzam Medina for 10 days and had a wonderful experience. The staff were incredibly friendly and always willing to help. The hotel was spotless, and the room... Read more

I stayed at Zamzam Medina for 10 days and had a wonderful experience. The staff were incredibly friendly and always willing to help. The hotel was spotless, and the room was cleaned perfectly every day. I had a standard room, which was comfortable and well-maintained. The breakfast included was delicious, with a good variety of options. The location is excellent — very close to the Haram and convenient for everything. I would definitely stay here again. Read less

Stay was good,on arrival we encountered a few complications in terms of persons however guest relations were very helpful and ensured the issue was resolved.as part of my birthday they... Read more

Stay was good,on arrival we encountered a few complications in terms of persons however guest relations were very helpful and ensured the issue was resolved.as part of my birthday they also upgraded to junior suite. The decor is very outdated however I must say all services are on point and we did not have any issues. Breakfast was very busy but easily flowing and lot of variety. Loved how close Haram was to the hotel and good location especially for the men as the gates to mosque for men were very close! Hotel is lovely staff are amazing and I had a really good stay. Read less

I had a wonderful experience at this hotel, and I especially want to highlight Mohammed Kamal for his outstanding service. From the moment I arrived, he was incredibly professional,... Read more

I had a wonderful experience at this hotel, and I especially want to highlight Mohammed Kamal for his outstanding service. From the moment I arrived, he was incredibly professional, attentive, and always ready to help with a warm smile. His generosity and genuine care for guests made all the difference during my stay. Mohammed Kamal out of his way to offer great recommendations and made sure I had everything I needed. It’s rare to come across someone so dedicated and customer-focused. He truly made me feel at home. Thank you, Mohammed Kamal, for your exceptional hospitality — you are a true asset to the hotel! Read less

Great experience! The room was really good—clean, spacious, and very comfortable. The breakfast was absolutely delicious and excellent, with a wide variety of options to choose from. The service was... Read more

Great experience! The room was really good—clean, spacious, and very comfortable. The breakfast was absolutely delicious and excellent, with a wide variety of options to choose from. The service was top-notch and made us feel right at home. A big thanks to my friend Younus for going above and beyond to help and ensure everything went smoothly during our breakfast. His support made the experience even more enjoyable and memorable. Highly recommended! Read less

Excellent Stay at Pullman Zamzam Madinah I had a wonderful experience at the Pullman Zamzam Hotel in Madinah. The service throughout our stay was consistently good — from check-in to check-out,... Read more

Excellent Stay at Pullman Zamzam Madinah I had a wonderful experience at the Pullman Zamzam Hotel in Madinah. The service throughout our stay was consistently good — from check-in to check-out, the staff were attentive and professional. The rooms are a good size, clean, and well-maintained, offering a comfortable space to relax after a long day. Both breakfast and dinner were impressive, with a wide variety of options that catered to different tastes. A special mention goes to Mahmoud, who provided exceptional service during both breakfast and dinner. His warm and welcoming attitude really stood out and made our meals even more enjoyable. Highly recommend this hotel for anyone visiting Madinah — great location, excellent amenities, and outstanding hospitality. Let me know if you want it more formal, casual, or in a different tone! Read less

Great hotel, clean and high level service. The receptionists are very professional in dealing with guests. The welcome with a smile was from all the hotel staff. Especially Islam Naji... Read more

Great hotel, clean and high level service. The receptionists are very professional in dealing with guests. The welcome with a smile was from all the hotel staff. Especially Islam Naji 🩷 The rooms are at the peak of cleanliness and the response of room service to requests was very fast compared to the size of the hotel and the number of rooms. Thanks for the great experience Read less

The hotel is incredibly beautiful, clean, and professional. We were served by Rofiqul Islam for breakfast in the VIP room, who was really attentive and helpful, and gave us great... Read more

The hotel is incredibly beautiful, clean, and professional. We were served by Rofiqul Islam for breakfast in the VIP room, who was really attentive and helpful, and gave us great advice and service. We will definitely come back again! Read less

Great hotel, very kind and helpful staff. Clean, comfortable, and the best of all the buffet, yet with great staff like Shahid. Well spoken and kind soul. One of the... Read more

Great hotel, very kind and helpful staff. Clean, comfortable, and the best of all the buffet, yet with great staff like Shahid. Well spoken and kind soul. One of the best experiences overall. Keep up the good work guys and thank you. Read less

The waiter by this name is soo friendly and well spoken. He was so pleasant to talk to and always spoke to us during breakfast and did his best to... Read more

The waiter by this name is soo friendly and well spoken. He was so pleasant to talk to and always spoke to us during breakfast and did his best to help us every-time we needed it. Always has a smile on his face as well! Hope he gets a raise because he deserves it!!! Read less

Such a good place, everything you need is within walking distance from the hotel. And you can catch all the islamic prayers in AlMasjid Al Nabawi witch is two minutes... Read more

Such a good place, everything you need is within walking distance from the hotel. And you can catch all the islamic prayers in AlMasjid Al Nabawi witch is two minutes away from you. 💯 Read less

Excellent place for stay. Rates are reasonable. The staff is most courteous and help. All of them speak English and other languages. Specially the buffet staff provide best experience. Food... Read more

Excellent place for stay. Rates are reasonable. The staff is most courteous and help. All of them speak English and other languages. Specially the buffet staff provide best experience. Food choices can be improved by adding more Pakistani, sub continent flavor. Rooms are clean but no smoking law us not followed and imposed by the hotel. One if my room was stinking with smoke and they changed it right away. Washrooms seems to need a bit TLC. Over all great experience. Read less

This hotel is a full package. Everything was on point. They have a shuttle bus for the ladies, to make it easier for us to get to the women's section... Read more

This hotel is a full package. Everything was on point. They have a shuttle bus for the ladies, to make it easier for us to get to the women's section of haram. The location in itself is great. There's plenty of shops nearby, pharmacies, hospital etc all a minutes walk away. The service was great. They would appear moments after a request. Communication was great too. Highly recommend for a comfortable stay, to make your spiritual journey special and memorable. Read less

One of the best hotel in Madinah , great location even it’s very close to the Prophet mosque , easy check in and out , The room was so clean... Read more

One of the best hotel in Madinah , great location even it’s very close to the Prophet mosque , easy check in and out , The room was so clean with beautiful view i highly recommend it , Also the hotel team has always been friendly, patient and helpful. That impressed me the most. No matter what time of day or night, you could turn to them with all your concerns especially futon she was very helpful and very very welcoming 👍🏼👍🏼 Read less

My father and I had a mixed bag of experiences at this hotel but ended up happy with the stay. When we arrived at the location we were told that there... Read more

My father and I had a mixed bag of experiences at this hotel but ended up happy with the stay. When we arrived at the location we were told that there were no rooms at the upper floors. We were given a third floor room that hadn't properly been cleaned. We were then offered a room of the same size on the eighth floor... So obviously they didn't offer the best room to us in the first place. Another problem was that after extending for one day the hotel repeatedly called us insisting that we hadn't paid. It turned out it was a fault in their system. Finally, despite making booking for 2 people, the hotel said only one person could attend breakfast. How, in a room for 2, can you say only one person could attend breakfast? Now, despite all these problems the hotel staff did provide quick solutions and were courteous and apologetic. On the final day the hotel manager called us personally and went above and beyond in apologizing and providing us with ample time to check out. The room itself was not particularly stellar. The beds were fine and I appreciated the complimentary fruits, sweets, water and utilities like iron table, prayer rug, and so on. The bathroom could be better as I really don't like open showers. The roof floor restaurant and the staff working there are excellent. The best thing about this hotel is obviously the location. You can't beat it. Read less

We stayed here for 4 days during a very busy Winter break. Despite the crowds, our experience was very good. Monir from housekeeping made sure that our room was well... Read more

We stayed here for 4 days during a very busy Winter break. Despite the crowds, our experience was very good. Monir from housekeeping made sure that our room was well stocked and everything was clean. I would recommend this hotel based on the excellent customer service. Read less

I have rated this hotel five stars based on earlier experience as I was impressed by the hotel service and the kindness of the staff, in addition to the newness... Read more

I have rated this hotel five stars based on earlier experience as I was impressed by the hotel service and the kindness of the staff, in addition to the newness of the hotel and its great location. However, based on my new experience I have taken two stars as it did not meet my expectations this time. The rooms’ furniture deteriorated, and so is the service especially from the reception. We asked for a room upgrade, and were told that no rooms were available although it was obvious that this was not the case, and rooms were available on the Booking. I had to speak to the shift manager to get the room upgrade. The breakfast arrived cold and did not meet the request. The laundry services are very expensive even by hotels’ standard. I am keeping the three stars for two reasons: - the swift response from the shift manager and his kindness in changing the room in a very short time. - the kindness of the housekeeping staff, especially, Suhail Rana. Read less

We did online check in ages ago. Paid in advance. And yet we are here waiting for our room to be prepared while not even given priority for the online... Read more

We did online check in ages ago. Paid in advance. And yet we are here waiting for our room to be prepared while not even given priority for the online check in. We were apologized. Like really? An empty apology? What kind of 5 star hotel is this? A 1star might be better than here. Don't waste your money in staying at this hotel. Better stay at a 1 star. Sadly I have wasted my money here Read less

The stay was lovely. I tried not to report this as an experience in the city of the prophet ,but maybe this will help the management improve the services. The service... Read more

The stay was lovely. I tried not to report this as an experience in the city of the prophet ,but maybe this will help the management improve the services. The service is quicker and more courteous towards whites compared to others. Though they may have been in the line behind others or at the table,observed this more than once. This may be something that can be looked into. Apart from that the experience was lovely. Read less

My first stay here was really nice. The executive suite my family had booked was spacious and clean. Over time, it has began to become run down. My family and... Read more

My first stay here was really nice. The executive suite my family had booked was spacious and clean. Over time, it has began to become run down. My family and I found the beds in the twin room in the executive suite were extremely soft. I literally was in pain sleeping in that bed. 😞 We found writing and scrabbles on the lamp in the living room, marks and scratches on the wall. More work needs to go into this hotel. On the plus side, it's proximity to the Haram is pretty good. The walk isn't that far. Good exercise 🚶‍♂️👌 Read less

Exceptionally bad hotel. 5 stars? Yes they only charge like a 5 star hotel. The services? Nope. Worst services ever. Despite having checked in online we waited in the queue... Read more

Exceptionally bad hotel. 5 stars? Yes they only charge like a 5 star hotel. The services? Nope. Worst services ever. Despite having checked in online we waited in the queue and finally when it was our turn we were told that the room was not prepared and to wait for 30 more minutes. After waiting for an hour. We were brought to the dirtiest room ever. Dust everywhere. The coffee machine promised was not there. We are 4 adults yet the amenities were for a single person. Despite calling for water and amenities for hours, they ARE NOT RESPONDING! I AM HERE RIGHT NOW and even after complaining to their so called managers, none of them leading me to the real one, they are just making empty promises and doing nothing Please everyone, prefer a 1 star over this one. Trust me you would get better service and cleanliness there for the best price. I am literally being humiliated here for paying such a large amount of money. I'll see if I can attach pics to show the dirtiest of the room Read less