Yourtravelshop.com
London
About Yourtravelshop.com
YourTravelShop.com is a long-established, fully accredited Hajj and Umrah operator with over two decades in business. Their regulatory credentials are strong — ATOL, IATA, and a Saudi Ministry of Hajj permit — but limited publicly visible customer reviews make it harder to assess day-to-day service quality. A solid choice for pilgrims who prioritise financial protection and accreditation over online transparency.
About YourTravelShop.com
YourTravelShop.com is a UK-based Hajj and Umrah travel agency headquartered at 96 Thorold Road, Ilford, London IG1 4EX. The company has been operating since 2004, making it one of the longer-running Umrah agents in the London area. It is led by Nizam Ismail, who serves as the company’s manager.
The agency holds three key industry accreditations: an ATOL licence (number 6483) issued by the UK Civil Aviation Authority, IATA membership, and a Saudi Ministry of Hajj permit. This triple accreditation places YourTravelShop.com in a relatively small group of UK agents that are fully licensed to operate both Hajj and Umrah services with financial protection for customers.
Services Offered
YourTravelShop.com offers both Hajj and Umrah packages from the UK. Their ATOL licence confirms they can sell packages that include flights, and their Hajj permit means they are authorised to operate Hajj group departures — not all UK agents hold this permit. The company also maintains a team in Saudi Arabia, which they state supports pilgrims on the ground during their journey.
Specific pricing is not published on their HalalTrek listing. Prospective customers should contact the agency directly at 020 8554 7070 or [email protected] for current package prices and availability.
Pros
- 20+ years in business — operating since 2004, with a sustained presence in the UK market
- ATOL 6483 — your money is financially protected if the company ceases trading
- IATA accredited — meets international airline ticketing standards
- Saudi Ministry of Hajj permit — authorised to operate Hajj groups, which requires Saudi government vetting
- On-ground support — claims a team based in Saudi Arabia to assist pilgrims during Umrah and Hajj
Cons
- Very limited public reviews — no customer reviews are currently visible on their HalalTrek profile, making independent assessment difficult
- Pricing not transparent — no package prices listed online; requires direct enquiry
- Minimal online presence — limited content on their website and third-party platforms compared to competitors of similar tenure
What Others Say
At the time of writing, YourTravelShop.com has no published customer reviews on their HalalTrek profile. Independent review coverage on other platforms is also limited. Before booking, we recommend checking their Google Reviews listing and searching for their Trustpilot page for the most up-to-date customer feedback.
Alternatives to Consider
If you are comparing London-based Hajj and Umrah agents, these three operators also serve the London and South East area:
- Dome Tours International Ltd — London-based operator with Hajj and Umrah services
- Quba Travel — established London agent offering Umrah packages
- Al Muntada Al Islami Travel — London operator with community ties
Frequently Asked Questions
Is YourTravelShop.com ATOL protected?
Yes. YourTravelShop.com holds ATOL licence number 6483, issued by the UK Civil Aviation Authority. This means your money is financially protected if the company ceases trading before or during your trip.
How long has YourTravelShop.com been in business?
YourTravelShop.com has been operating since 2004 — over 20 years in the UK travel market.
Where is YourTravelShop.com based?
Their office is at 96 Thorold Road, Ilford, London IG1 4EX. You can visit in person or contact them at 020 8554 7070.
Is YourTravelShop.com IATA accredited?
Yes. They hold IATA accreditation, meaning they meet international standards for airline ticket sales and are authorised to issue airline tickets directly.
Does YourTravelShop.com offer Hajj packages?
Yes. They hold a Saudi Ministry of Hajj permit, which authorises them to operate Hajj group departures from the UK. Not all UK Umrah agents hold this permit.
Final Verdict
YourTravelShop.com’s credentials are genuinely strong — the combination of ATOL, IATA, and a Hajj permit puts them in a small category of fully accredited UK operators, and 20 years of continuous operation is a meaningful signal of business stability. The main gap is transparency: limited reviews and no published pricing make it harder to assess value for money before you pick up the phone. If you value regulatory protection and a long track record over online price comparison, they are worth contacting. If online reviews and upfront pricing matter more to you, compare them against the alternatives listed above before committing.
Licenses & Certifications
ATOL
Air Travel Organiser's Licence - Financial protection for air holidays
IATA
International Air Transport Association - Global airline industry standards
Saudi Ministry of Hajj & Umrah
Licensed to organize Hajj pilgrimages
Customer Reviews (5)
I travelled for Umrah with this company in July 24th 2025. Unfortunately, my luggage did not arrive as expected, and I was sent to Medina without it. I had no clear support or communication from the tour operator during this time, and I had to pay 900 riyal to return to Jeddah to collect my luggage. This caused unnecessary stress and extra costs. Based on my experience, I would not recommend this service. I would never go with this company again
I wouldn’t recommend this agency to anyone looking for a professional or reliable experience. Several others we met had similar complaints. There was no communication when we needed help, and attempts to reach out were ignored. Key parts of the trip were changed without notice, leading to confusion and unnecessary stress. For a journey of this significance, the lack of planning and support was incredibly disappointing.
What was promised as a smooth, well-supported trip turned out to be poorly managed and stressful. After we paid, communication stopped and we were left to handle everything ourselves. Plans were changed at the last minute without explanation, causing disruption and unnecessary travel. Throughout the trip, the agency was unreachable and offered no guidance or support. Overall, a very disappointing experience. Others we met had similar complaints. We wouldn’t book with this agency again and advise others to look for a more reliable provider.
Our experience was extremely disappointing. At the beginning, we were promised a smooth, well-organised trip with full support throughout – but once we had paid, we were essentially left to manage everything on our own. Communication was incredibly poor. We were originally scheduled to visit Makkah first and then Madinah, but without any explanation, there was a last-minute change and we were now expected to go Madinah first and then Makkah. This not only disrupted our plans but also caused us to miss an entire day of ziyarat. Even worse, we had to travel all the way back from Makkah to Madinah just to catch our return flight, which was both exhausting and unnecessary had the original plan been followed. Throughout our stay, they failed to stay in touch. They ignored our calls and messages, offering no guidance or support during a time when reassurance and assistance were much needed, especially given the spiritual nature of the trip. Overall, the service fell far short of expectations. What was promised as a carefully arranged and supported journey turned out to be unnecessarily stressful and difficult at times due to the lack of organisation and communication. This agency was recommended to us, which made the poor service even more disappointing. While we were on our trip, we spoke to others who had also booked through the same agency and shared similar negative experiences. Had we known this beforehand, we would never have booked with them. Based on our experience and the feedback we've heard from others, we would strongly advise people to stay away and look for a more reliable and trustworthy provider.
5star service from brother Nizamuddin! My second time dealing with Brother Nizamuddin all i can say he is truly a gem , he had processed my husbands visa very promptly took payment after it was done! Very straightforward and genuine service which is very rare to find at this day and age..where agents are money driven this brother is focusing on your umrah without taking a pence until job is done! I highly recommended this brother for any future umrah trips/service. May Allah give him more barakah and reward him for his efforts.